中铁一局集团公司员工道德与行为规范手册

中铁一局集团有限公司
员工道德与行为规范手册
（2016版）
Guidelines of Business Ethnics and Conduct
For Employees Of
China Railway First Group Co., Ltd.
(2016 Edition)
2016年11月
November 2016
前言
FOREWORD
多年来，广大一局人始终秉承“诚信创新，永争一流”的企业精神，践行“精细高效，唯实唯美”的企业作风，贯彻“让顾客满意，为股东增值；使员工富有，求合作共赢；向社会呈献建筑精品”的企业宗旨，励精图治、奋勇拼搏，积极参与国家基础设施建设，不断拓展全球建筑市场，致力于在建筑领域为人类创造更丰富的价值。

Over the years, CRFG staff have been upholding the spirit of “integrity and innovation leading to a world-class enterprise”, practicing the philosophy of “precis e and efficient and perfection foremost”, implementing the tenet of “making customers satisfied, adding value to stockholders, getting employees rich, seeking cooperation for win-win results and delivering quality projects to society”. Therefore, they have worked hard and spared no efforts to make progress, vigorously participated in the construction of national infrastructure projects, and continued to expand the global construction market, aiming to create more values for mankind in the field of construction.
为了使您了解中铁一局集团业务的发展历史、优良传统和企业文化，了解企业相关的规章制度、基本规范和日常要求，了解员工的基本权利、责任和义务，请您认真阅读本手册。

In order to understand the development course, good traditions and corporate culture, relevant rules and regulations, basic norms and routine requirements of CRFG business, as well as the basic rights, obligations and responsibilities of CRFG employees, we suggest you reading the Guidelines carefully.
《中铁一局集团员工道德与行为规范手册》（2016版）（以下简称《员工手册》）是在中铁一局集团有限公司（以下简称“中铁一局”或“集团公司”）现有规章制度基础上编写的，如有不详尽、不一致、不准确之处，以有关制度文件为准。

本手册也将随着有关制度的完善而适时修订。

The Guidelines of Business Ethnics and Conduct for Employees of China Railway First Group (2016) (hereinafter referred to as the Guidelines) is developed on the basis of existing rules and regulations of China Railway First Group Co., Ltd. (hereinafter referred to as “CRFG” or the “Group”). For any inconsistency, inaccuracy or issues not fully explained, regulations concerned shall prevail. The Guidelines will also be revised from time to time according to the improvement of relevant rules and regulations.
目录
Table of Contents
1. 编写及使用说明
1. Explanation of Compilation and Instructions for Use
编制目的
Purpose of compilation
为遵循相关部委及监管机构的法律法规、部门规章，进一步完善国有企业员工管理，
确保中铁一局集团员工明确基本的权利、义务和责任，遵守法律法规，社会道德规范，
遵守公司的各项管理制度，特制定《中铁一局集团员工道德与行为规范手册》(2016
版)（以下简称《员工手册》）。

The Guidelines of Business Ethnics and Conduct for Employees of China Railway First Group (2016)(hereinafter referred to as the “Guidelines”) is developed to abide by laws and regulations, and rules issued by relevant ministries and regulators, further improve the employee management of state-owned enterprise, and to ensure that CRFG International employees are clear about their basic rights, obligations and responsibilities and will comply with laws and regulations, social ethnics and norms and corporate management systems.
适用范围
scope of application
员工手册所描述的员工道德与行为规范主要适用于集团公司业务管理。

The business ethnics and conduct described in the Guidelines are mainly applicable to the management of CRFG’s business.
编制依据
basis of Compilation
《员工手册》编写依据：
The Guidelines is prepared based on:
（1）《中铁一局集团人力资源管理办法》
Rules of HR Management of CRFG
（2）《中铁一局“十三五”企业文化建设规划》
Planning for Corporate Culture Development of CRFG during the 13th Five-year Period （3）《企业内部控制基本规范》
Basic Regulations on Enterprise Internal Control
（4）《企业内部控制应用指引》
Guidelines for the Application of Enterprise Internal Control
（5）《中铁一局集团有限公司保密工作制度》
CRFG Confidentiality Policy
（6）《中铁一局集团有限公司员工绩效考核管理办法》
Rules of Performance Assessment and Management of CRFG
（7）中铁一局集团公司员工相关制度
Labor-related Systems of CRFG
使用说明
Instructions for use
员工手册用途
Purpose of the Guidelines
本手册主要对员工的权利义务职责等方面进行规范，通过编制《员工手册》，增强员工对企业文化认同，加深员工对自身权利义务的理解，规范员工行为。

The Guidelines primarily specifies employees’ rights, obligations and responsibilities and is used to strength employees’ recognition of corporate culture, deepen their understanding of their rights and obligations and regulate their behaviors.
员工手册结构
Structure of the guidelines
本手册划分为四个模块，包括企业文化、员工基本行为规范、员工管理、社会责任。

The Guidelines consists of four modules, ., corporate culture, basic code of employees’ conduct, employee management and social responsibility.
员工手册生效及更新
Execution and update of the guidelines
本手册经总经理办公会批准后颁布，自颁布之日起生效。

本手册解释权归人力资源部。

公司可根据企业文化、员工管理及社会责任要求的变化定期更新员工手册（一般每年集中更新一次）。

The Guidelines is released after approval by the General Manager Office and comes into force from the date of release. CRFG reserves the rights of interpretation of the Guidelines. CRFG may regularly (usually once a year) update this Guidelines based on changes to requirements of corporate culture, employee management and social responsibilities.
除定期更新外，可根据需要临时修订《员工手册》，修订更新后的《员工手册》经总经理办公会审议后正式生效。

In addition to regular updates, the Guidelines may subject to temporary revision as the case may be. The revised Guidelines officially come into force after it is reviewed and approved by the General Manger Office.
2 企业文化
2. Corporate Culture
核心价值观
Core Value
1.中铁一局的核心价值观是：追求卓越是我们的人生品格。

2.Our core value is，striving for Excellence to Demonstrate the Character of our Team that
will never change during our Lifetime.
2. 释义：“追求卓越”：既是中铁一局企业文化内涵的集中表现，又与企业精神高度一
致，一脉相承。

追求卓越，就是要不断创新，超越自我，尽善尽美，引领群伦，这是对一局人历经六十载栉风沐雨，在施工领域争第一、创一流，建不朽工程的最好注解。

Definition: "Striving for Excel lence” epitomizes the essence of our corporate culture, which is highly consistent with our business ethics. Striving for Excellence means to continue making new achievements and self-upgrading and stand out with perfect quality, which can best explain how we have made historic achievements in operation of projects by seeking highest quality and best performance in project execution during the hard journey of development over the past six decades.
“我们”：既是我们赖以生存的中铁一局，又涵盖了我们企业的每一名员工，乃至我们的协作队伍。

我们是一个同舟共济的集体，是一个荣辱与共的团队。

“Our Team” means China Railway First Group Co., Ltd. (CRFG), with which we live on, including all its employees and business associates. We are a team to share gains and pains.
“人生”：既指人格化的企业成长发展过程，也包涵了一代代员工个人的生命历程。

我们的人生，企人合一，相融共生，薪火相传，企业和员工有着共同的理想信念和价值追求，员工凭借企业的平台施展才华，推动企业发展体现自己的人生价值。

“Lifetime” means the development journey of our personified company and the life course of all generations of its employees who have covered the journey. We regard our company as a family in which we share and contribute to its prosperity with the same vision and value and act to the best of our ability under its support to achieve our goal of life by dedicating ourselves to its development.
“品格”：既有与生俱来的历史传承，又有后天勤学修炼的文化底蕴，并与时俱进不断吸收先进文化成分臻于完善。

品格是一种境界，是一种自觉自愿的行为，是一种强劲不竭的内动力。

几代一局人在艰苦的施工环境中逢山开路，遇水架桥，敢为人先，攻坚克难，形成了吃苦、奉献、坚韧，诚信、创新、负责，进取、唯美、卓越等优秀品格。

我们的人生，因品格坚毅而执着，因品格优秀而高尚。

品格决定命运，品格成就卓越。

一个“人生品格”旨在“追求卓越”的企业，必定会成为具有世界一流水平的基业长青的企业，也必定会为员工创造富裕幸福的生活，为社会奉献不朽的建筑精品。

“Character” is both inherited historical heritage by nature and fostered by learning and self-discipline with unremitting efforts to improve one. Character is a state of mind, a voluntary act and an inexhaustible motivation. We have built our character of resilience, dedication, integrity, creativity, responsibility, aspiration, aestheticism and excellence as
a result of the hard efforts made by generations of CRFG’s employees to make
outstanding achievements in execution of projects by research and bold innovation in the construction of roads and bridges under awkward working conditions. We are working unswervingly toward our goal with great vision of life because we have outstanding and consistent character. Character is something that can determine one’s destiny and accomplishment. A company that has the character of striving for excellence is bond to build itself into an everlasting industry leader in the world and contribute to the wellbeing of its employees and customers with excellent products.
企业精神
Business Ethics
1. 中铁一局的企业精神是：诚信创新，永争一流。

Our business ethics is: Acting Honestly to Make Innovation and Strive for the Best
2. 释义：诚信，诚就是忠诚、老实，信就是守信用重信誉。

诚信是我们的传统美德，
继承和发扬这一美德，在市场经济条件下具有特殊而现实的意义。

Definition: Acting Honestly” means to be devoted and frank, and honor the contract and keep the promise in business operation. It is of special and realistic significance to persist in acting honestly, the glorious legacy of our company, in the context of developing socialist market economy.
创新，就是抛开旧的，创造新的。

创新是企业兴旺的灵魂。

只有与时俱进、不断推动理念创新、管理创新、科技创新、制度创新、各方面工作创新，才能实现新的发展，创造新的辉煌。

“Making Innovation” means to replace the old by the new. Innovation is key to the success of business. A company can never go ahead with new achievements without continuously making innovation in ideas, management, and technology, systems and business operation to keep up with the pace of the times.
永争一流，寓意永远瞄准国际、国内一流先进管理水平、施工技术水平和经营业绩，去奋斗，去拼搏，去创造；积极参与市场竞争，做就做最好，争就争先进，不断夺取并保持企业在建筑施工领域以及本行业经营管理、施工生产最好业绩和最高指标，保持行业领先地位，打造国内一流品牌，创建国际知名企业。

“Striving for the Best” means to achieve the best performance in compliance with th e highest standard of management, construction and operation from home and abroad, continue to make new achievements in business management and project operation in the industry or building industry and keep the leading position in the industry to build an internationally recognized company with top brand at home by increasing engagement in market competition with the idea of striving for the best.
企业作风
Corporate Style
1. 中铁一局的企业作风是：精细高效，唯实唯美。

Our corporate style is: To be Accurate and Efficient to Seek Truth and Aesthetics
2. 释义：“天下大事必做于细”，中铁一局人做事最讲精细，精心策划，精心组织，精
益求精，注重细节，一丝不苟，一点不差；中铁一局人做事最讲效率，有令则行，闻风而动，有序快速，今日事今日毕，绝不推诿拖延。

坚持一切从实际出发，说实话不尚空谈，办实事不摆花架子，讲实效不弄虚作假，踏踏实实，扎扎实实，实事求是，务求实效，追求过程与结果共同完美，不留遗憾；把每一件事都做得确保符合规范，符合标准，无可挑剔；把每一件工程都做得力求内实外美，经久耐用，富有美感。

Definition: As the saying goes, “Great undertakings begin with a ccuracy”. We pay more attention to accuracy in doing our business by deliberate planning and organization
without any compromise to even slight error in accuracy. We are most efficient in doing our business in a fast and orderly manner without any delay or shuffle. We are always doing business in an honest and practical manner without any empty talk, stereotype, fraud, delay, defect result or incomplete work to do every job in compliance with standard and specifications without any flaw and make every project reliable in quality and aesthetic in appearance to ensure its long service life.
企业宗旨
Corporate Objective
1. 中铁一局的企业宗旨是：让顾客满意，为股东增值；使员工富有，求合作共赢；向
社会呈献建筑精品。

Our corporate objective is: To Deliver Excellent Building Projects to the Satisfaction of Customers through Joint Efforts with Partners for the Benefit of our Employees and Shareholders.
2. 释义：我们努力工作的意义就是要保证企业为顾客提供满意的建筑产品；保证企业
股东的资本获得可观的增值；保证企业的员工有充分发展的舞台和致富的机会。

中铁一局集团要通过向社会呈献建筑精品体现自身价值，从而做到为国家的繁荣进步做出贡献，与合作伙伴共同获得利益，使员工在企业的发展中得到自身的全面发展，为社会做出更多的贡献。

Definition: What we are earnestly doing is about delivering satisfactory building products to customers to add substantial value to the capital asset of our shareholders and provide opportunities for our employees to develop their career and become wealthy. We will prove our value by delivering excellent building projects to customers to contribute to the prosperity and development of the country, and bring more benefits to the public by working with our partners based on mutual benefit and helping the employees develop with the growth of the company.
企业愿景
Corporate Vision
1. 中铁一局的企业愿景是：在建筑领域为人类创造更丰富的价值。

Our corporate vision is: To Create More Value for Humans in Building Industry.
2. 释义：在建筑领域为人类创造丰富的价值就是广泛吸收世界建筑领域的最新成果，
最终通过我们锲而不舍的努力，实现人类在建筑领域的光辉梦想。

以天下为己任，铸造优质产品，追求社会物质文明和精神文明的共同繁荣，为人类与自然的和谐发展而不懈努力，为构建和谐社会做出贡献。

Definition: “To Create More Value for Humans in Building Industry” means to fulfill humans’ glorious dream in building ind ustry through unremitting efforts in the research of the latest achievements in the building industry of the world, and continue to promote harmonious development of Man and nature and build a harmonious society by delivering quality products as an enterprise responsible for economic and cultural development of human beings.
经营理念
Business Philosophy
1. 中铁一局的经营理念是：市场是导向，创造市场是我们更高的追求。

Our business philosophy is: To Create Market Demand and Achieve Higher Objective of Market-oriented Operation
2. 释义：市场是一只无形的手，是资源配置的基本手段，是企业的生命。

要主动接受
市场资源配置的要求，了解市场、熟悉市场，按市场显露的信号，做出最快捷、最有效的反应，顺应其发展趋势，及时适应它，服从它，跟着它走，按照市场需求创造性的进行生产经营活动。

适应市场的高境界是驾驭市场、创造市场。

要通过我们生产技术的进步，拓展出新的施工项目和施工领域，创造新的市场；要通过我们经营管理水平的提高，拓展出新的经营项目和经营领域，创造新的市场。

只有这样，从适应市场到主宰市场，把握市场先机，赢得主动，企业才能生存和发展。

同时，我们以公平、合乎道德的方式进行交易，从不针对竞争对手及其服务发表虚假或误导性的言论，在市场上公平竞争。

Definition: As market is an invisible hand that is playing an essential role in allocating resources and determining the destiny of enterprises, we must actively respond to the requirement of the market for resources allocation by studying market and responding to and following its change as promptly and efficiently as possible according to any market information detected, and operate business according to market demand in a creative way.
As the best practice to respond to market demand is to hold the rein of market and create
demand, we must create market demand by developing new projects and new type of operation based on technology development, and developing new business and new business sectors based on improvement of our management skills. Only by controlling instead of following market and seizing opportunities to act proactively as described above, can we survive and develop. Additionally, we must make deals in a fair and ethical way and never make any fraudulent or misguiding remarks on our competitors and their services to maintain the order of fair competition in the market.
企业文化
Corporate Culture
1. 集团公司六大文化建设，包括以“忠诚守信”为重点的诚信文化建设；以“责任明晰、
恪尽职守、敢于负责、忠于企业”为主要内容的责任文化建设；以“促进安全生产”
为重点的安全文化建设；以“观念创新、制度创新、管理创新和技术创新”为主要内容的创新文化建设；以“工程优质、干部优秀”为重点的廉洁文化建设；以“促进企业全面协调可持续发展”为重点的和谐文化建设。

The development of our corporate culture includes the effort to build credit culture based on loyalty and honesty and responsibility culture based on accountability, dedication, responsibility and loyalty. Safety culture based on safe operation, innovation culture based on new idea, new system, new management mode and new technology. Probity culture based on quality project and qualified executives, and harmony culture based on sustainable balanced development of the company.
2. 集团公司夯实“五大基础”：标识系统，职业道德，项目文化，文化载体，社会责任。

We have developed identity system, business ethics, project culture, culture carrier and social responsibility target as the foundation for business development.
3. 集团公司推进“五大工程”：学习工程，聚力工程，典范工程，品牌工程，创新工程。

We have launched the programs for technology training, cohesion building, model demonstration, brand building and innovation promotion.
4. 集团公司培育“五大优势”：产品优势，人才优势，传播优势，市场优势，系统优势。

We have built our strength in products, human resources, communication, marketing and system development.
5. 集团公司强化“五大机制”：上下互动，内外兼修，点面结合，统分有序，建管并重。

We have improved the mechanisms of vertical interaction, internal and external improvement,
generalized and localized operation, adequate and orderly procedures and balanced staff
and line management.
6. 集团国际业务结合实际情况、重点推进。

We focus our effort on international business in a practical way.
Corporate Identity
1.中铁一局企业标识：
We use the corporate identity:
2.标识采用象征科技和高远的蓝色为标准色。

经纬交织的地球背景，展现了公司的全球视野和战略眼光。

端正、刚健的“工”字既形如坚实的钢轨，承载着辉煌厚重的历史，又势如擎天的建筑，昭示着蒸蒸日上的未来。

The corporate identity applies background color of blue to symbolize technology and prospect and the backdrop of globe to demonstrate our global presence and strategic vision. The erect bold type capital letter “I”, symbolizing rigid steel rail and high-rise buildings, signifies the glorious history and brilliant future of the company.
Corporate Strategy
1. 立足铁路、公路、市政公用、工业与民用建筑、水务与房地产、电务与机电安装工程六大主
导产品(业务)；以轨道、隧道与地下工程、桥梁、土石方与基础工程、“四电”集成与机电安装五大专业集成优势为依托；构建主业突出、上下游业务为辅的立体产品结构和国际、国内平面市场结构；采取区域化、差异化和联合化的经营方式；不断提升企业执行力和创新力；
把公司打造成为管理一流的国际化低碳建筑工程总承包企业。

To build the company into a first-class low-carbon general contracting enterprises with excellent management based on six leading sectors such as railway, highway, municipal public, industrial and civil buildings, water service and real estate, electrical service and mechanical and electrical installation, relying on the sectors of track, tunnel and underground engineering, bridges, earthwork and foundation engineering, communications engineering, signal engineering, electrical engineering and electrification. Use advantage of the leading business and highlight the upper-stream and lower-stream industry to combine the overseas and domestic market. Adopt the enterprise management modes of regionalization, differentiation and joint operation to continuously improve business execution Strength and innovation.
2.集团国际业务坚持集团公司的国际化战略，严格践行“区域化经营、公司化管理、本土化运营、多元化发展、专业化支持”的海外经营管理理念，以“大市场、大客户、大项目”为着力点，构建多层次“大海外”经营格局，搭建立体式“大营销”支撑体系；以“四个联合”为指导，带动境内成员企业共同走出去，形成集团国际化发展合力，促进国际业务又好又快发展。

CRFG is developing international business under the guideline of going-global strategy. CRFG strictly carries out the overseas operation and management concept of "regionalized operation, corporatized management, localized operation, diversified development and specialization support". Building multi-level overseas business structure and three-dimensional marketing support system and forming international development force to promote sound and rapid development of
international business thought the guiding principles of joint establishment, joint operation, joint management and joint database.
廉洁理念及愿景
Concept and Vision of Integrity
1. 集团公司的廉洁理念是：公信勤廉。

Our concept of integrity is: Impartiality, Trustworthiness, Diligence and Probity 释义：公——公正、公平、公开；信——信用、信义、信守；勤——勤恳、勤俭、勤奋；廉——廉洁、廉明、廉正。

公生明，廉生威，信为本，勤兴业。

公正、诚信、守法、勤政、廉洁是中铁一局人做人、处事、兴业的信条。

Definition: Impartiality means justice, equality and openness. Trustworthiness means credit, faithfulness and honor. Diligence means conscientiousness, thriftiness and industriousness. Probity means integrity, honesty and righteousness.
One can only be clean-handed when he or she behaves righteously, and be prestigious when he or she is clean-handed. A business can only be prosperous when it is operated based on honesty. We insist on justice, trustworthiness, lawfulness, diligence and probity to behave ourselves and operate our business. 2. 集团公司的廉洁愿景是：风清气正，人和企盛。

Our vision of integrity is: To Develop our Business based on Integrity and Harmonious Symbiosis
3. 集团国际业务恪守集团公司的廉洁理念和廉洁愿景
We develop international business in accordance with our concept and Vision of integrity.
全球化经营
Globalized Operation
1. 坚决反对贿赂及腐败行为，并坚定以诚信经营为本，秉承职业道德行为的最
高标准，绝不容忍贿赂及腐败这种有悖于集团价值的违法行为。

贿赂行为是指：给予，赠与，承诺，要求，有意接收，收取或接受任何获利，不限于财务方面)，包括贿款，赠物，借贷，酬金或奖励等任何以影响职员履职为目的的不正当或不道德行为。

腐败行为是指：为谋求个人利益而错用或滥用公职或职权的行为。

We strongly oppose and combat any bribery and corruption that contravene our value in accordance with our highest standard of business ethics and the guideline for honest operation. Bribery means the injustice or unmoral act to influence someone’s performance of his or her duty by giving, granting, promise to give, request, intentionally accept, receive or accept any gains, including but
not limited to finance, such as cash, presents, lending, remuneration or awards. Corruption means to misuse or abuse one’s delegated or authorized power for personal gains.
2. 严禁疏通费，特殊情况除外。

疏通费通常情况下是非官方支付的小额费用，
为加快或方便公职人员履行例行的政府事务而支付的费用。

如果出现对员工的人身安全构成直接、确实的威胁，且不可能获取事先批准付款的情况下，付款可以不用事先批准，但事后必须及时以书面形式向法务部报告。

Facilitation payment is strictly prohibited except otherwise necessary under special circumstance. Facilitation payment is normally small money paid unofficially for acceleration or facilitation of civil servants' performance of routine administrative duties. Receipt of such payment is allowed without prior consent if the life of any employees is directly and substantially threatened and it is not possible to obtain any prior consent provided the legal affair department is informed of it in writing afterwards.
3. 境外机构在所在国坚持打击洗钱行为。

洗钱是个人或企业将犯罪资金通过金
融系统进行转移，掩盖其不法来源或试图以其他方式使资金表面合法的过程。

员工需要注意违规的付款方式，发生下列情况时，及时向财务部报告：
The offices based abroad firmly oppose money laundering within the jurisdiction where they operate. Money laundering is the process in which any individual or organization transfer its illegal income through banking system to conceal its crime or try to otherwise make its illegal income appear lawful. Any employee of our company should stand guard against any illegal payment and inform the financial department of any of the following cases without delay:
（1）付款没有按照发票上指定的货币进行
Payment in other currency other than that specified by the invoice
（2）付款或收款通过与交易无关的国家进行
Collection or payment of money through other countries than that related to the transaction.
（3）企图用现金或现金等价物付款
The attempt to pay in cash or cash equivalent
（4）付款通过与合同无关的第三方或者非正常业务关系账务进行
Payment through a third party unrelated to the contract or a financial agent not
normally involved in the partnership.
（5）请求或试图通过多种付款方式为每张发票或每一组发票付款
The request or attempt to pay against an invoice or a set of invoices by various
payment terms
（6）请求超额付款
The request for overpayment
4. 绝不容忍使用童工、强迫劳动或贩卖人口的行为或商业化性行为。

Any act or commercial practice of child labor employment, compelled employment or
human trafficking is strictly prohibited.
3 员工职业道德及行为规范
3. Employee Ethics and Code of Conduct
职业道德守则
Code of Professional Ethics
1. 爱国敬业、诚信友善。

Be patriotic and dedicated as an honest and friendly team member.
1.遵纪守法、遵守公德
2.Abide by laws, regulations and social morality
3. 忠诚企业、恪尽职守。

Be dutiful and dedicated
Be responsible and accountable
5. 精益求精、持续改进。

B e accurate and keep improving
6. 注重绩效、争创一流。

7. 言行合一、令行禁止。

Keep promise and ensure execution
8. 顾全大局、相互配合。

Be a team player and make allowances for the whole interests
9. 勤俭节约、低碳环保。

Be frugal and environment-friendly
10. 严于律己、廉洁从业。

Be self-disciplined and incorruptible.
职业道德理念
The Idea of Professional Ethics
1. 员工行为理念：敬岗乐业，尽职尽责。

Our behaviors: Be dedicated and diligent
2. 员工工作理念:工作是一种态度，唯美当为追求。

Our professional attitude: Have good attitude about work and seek perfection.
日常行为
Daily Behaviors
1. 工作时间衣着整洁大方、妆扮得体；参加重大活动时按公司要求统一着装。

Dress neatly and decent on duty and wear company uniform at major event.
2. 工作场所内不大声喧哗，不做影响他人工作的事情。

Keep quiet in the company premises and refrain from doing anything disturbing others.
3. 保持办公场所良好环境，桌面物品摆放整齐，不乱丢杂物，不随地吐痰。

Maintain order of the company premises with everything tidy on the desk and refrain from littering and spitting around.
4. 接电话时要用礼貌用语，做好记录并立即办理或向上一级领导汇报。

Be courteous when answering phone calls and take notes of any messages to be dealt with or reported to higher executive immediately.
5. 工作中使用普通话，不讲粗话、脏话。

Use mandarin to communicate with each other at the company premises without any vulgar or filthy words.
6. 工作交谈中注意倾听，不随意插话或打断对方讲话。

Listen carefully when talking with someone on duty and don’t interrupt others.
7. 下班或长时间离开办公室时，关好门窗，关闭电器，整理好文件和办公用品。

Close windows and doors; turn off electric appliances and put documents and office supplies in order before clock-off or leaving the office for a long time.
8. 制订工作计划表，妥善安排各项工作，自我提示、自我约束；保证质量、注
重时效。

Make work schedule to properly arrange each job with self-discipline and prompt and be efficient to maintain quality.
9. 领导交办的事情要迅速处理，并及时汇报处理结果，遇到特殊情况应及时向
领导请示报告。

Deal with and report the result of the job timely after it is assigned by the executive and immediately report any unexpected issues about the job to the executive. 10. 汇报工作应突出重点、简明扼要；请示工作应同时提出工作建议；领导安排
部署工作时，员工要带好笔本、做好记录。

Be precise and focused when reporting any job to executives and make suggestions while applying for job assignment. Any employee should take notes while the executive is arranging and assigning jobs.
11. 参加会议前应提前熟悉相关资料并拟定发言提纲。

Be informed of relevant documents and prepare outlines for speech before attending any meeting.
12. 外出参加会议或社会活动后，应收齐相关资料，并将会议精神或活动内容及
时向上一级领导汇报。

Collect relevant information after attending any meeting or social events and timely report the intent of the meeting or event to your reporting manager.
13. 各类会议要坚持节俭朴素，会场不得制作背景板、不摆放花草水果、不发放
记录笔本，不发放纪念品。

Be frugal to convey any meeting without any backdrop, potted flowers or supply of fruit, notebooks or souvenirs.
14. 不得组织参会人员旅游和与会议无关的参观。

Don’t entertain the meeting attendees with any tourism pr ograms or visit unrelated to the meeting.
15. 严禁组织高消费娱乐、健身活动。

Any expensive entertainment or body build activities are prohibited.
16. 接待外宾及来访者，应注重接待礼仪，保持公司形象。

Receive any foreigners or visitors in accordance with the reception courtesy to maintain the image of the company.
17. 热情接待基层来电来访，主动了解需求，积极提供服务。

Receive grass-root visitors or calls and enquire about their request to find effective solutions to any issues arising.
工作纪律
Work Disciplines
1. 按时上下班，不迟到早退。

因故无法正常到岗时，需提前向上一级领导请假
并征得许可。

未请假或请假未准擅离职守的按旷工处理。

Clock in or off on time without any delay or early leave. Apply for leave from your reporting manager in advance when you are not able to perform your duty. Any leave without application or approved application will be deemed as absence from work.
2. 工作时间内不做与工作无关的事情；除沟通工作外，不得随意串岗。

Don’t do anything unrelated to your job or leave for other job sites without consent unless it is necessary for communication about the work.
3. 维护工作秩序，严守工作程序，不越级、越权办事。

Maintain the order at the work site and strictly follow the operating procedures without any bypass of immediate leadership or authorization.
4. 服从指挥，令行禁止；如有异议，应按程序逐级反映，但在命令或制度修改
前必须无条件执行。