旅游顾问岗位职责(英文版)
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旅游顾问职位描述文件
职位识别信息
职位名称
Travel Consultant
所属部门
ContactCenter
职位编号
所在城市
工作地点
ContactCenter
出差要求
□无□偶尔□经常□常驻
版本号
V1.0
生效日期
工作网络关系
直接上级职位
Lead Travel Consultant,Operations
汇报职位
直接下级职位
人员管理权限
薪酬
□无□建议权□决定权
直接下级人数
绩效
□无□建议权□决定权
直接管辖团队
配备
□无□建议权□决定权
业务指导职位
Sr. VP,ContactCenter; General Managers of other departments
对职位产生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Post-secondary
专业方向
travel, aviation, hospitality or business or social sciencerelated subjects
工作经验
•Min. 1/2 year or above in Customer Care or Call Centre Operation experience
•To meet the individual Key Performance Indicators (KPI) and constantly improve service qualities
•To handle any customers complaints.
•To feedback any process issues or customer dissatisfaction to team leaders or Quality Assurance Section.
职责范围
(名称、定义、该职责所要达到的结果/目标)
责任级别
（全部/部分/协助）
衡量标准
(数量、质量)
业务类
Operational level
•To responsible to handle inbound calls, e-mails or fax in regarding to the sales or inquires of HOTEL, AIRTICKETS or PACKAGES..
行业经验
培训经历
管理技能
•
专业技能
•provide quality sales and servicesto customer
通用技能
•Communication
oresponsible to provide quality sales and services to CTII potential customer and membersto support efficient operations of the contact center as well as various business lines of the company as a whole.
•External customer satisfaction
•Staff attrition
•To handle any follow up request or bookings with internal department, airlines or partner hotels.
All
•
•KPIs forsales andcustomer service
•Internal customer satisfaction
职位识别信息
职位名称
Travel Consultant
所属部门
ContactCenter
职位编号
所在城市
工作地点
ContactCenter
出差要求
□无□偶尔□经常□常驻
版本号
V1.0
生效日期
工作网络关系
直接上级职位
Lead Travel Consultant,Operations
汇报职位
直接下级职位
人员管理权限
薪酬
□无□建议权□决定权
直接下级人数
绩效
□无□建议权□决定权
直接管辖团队
配备
□无□建议权□决定权
业务指导职位
Sr. VP,ContactCenter; General Managers of other departments
对职位产生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Post-secondary
专业方向
travel, aviation, hospitality or business or social sciencerelated subjects
工作经验
•Min. 1/2 year or above in Customer Care or Call Centre Operation experience
•To meet the individual Key Performance Indicators (KPI) and constantly improve service qualities
•To handle any customers complaints.
•To feedback any process issues or customer dissatisfaction to team leaders or Quality Assurance Section.
职责范围
(名称、定义、该职责所要达到的结果/目标)
责任级别
（全部/部分/协助）
衡量标准
(数量、质量)
业务类
Operational level
•To responsible to handle inbound calls, e-mails or fax in regarding to the sales or inquires of HOTEL, AIRTICKETS or PACKAGES..
行业经验
培训经历
管理技能
•
专业技能
•provide quality sales and servicesto customer
通用技能
•Communication
oresponsible to provide quality sales and services to CTII potential customer and membersto support efficient operations of the contact center as well as various business lines of the company as a whole.
•External customer satisfaction
•Staff attrition
•To handle any follow up request or bookings with internal department, airlines or partner hotels.
All
•
•KPIs forsales andcustomer service
•Internal customer satisfaction