Exam_1_cj_opr_

Exam 11.aw ard:10 out of10 pointsA doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.TrueFalse2.aw ard:10 out of10 pointsOperations and supply management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.TrueFalse5.aw ard:0 out of10 pointsReturning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.TrueFalse→6.aw ard:10 out of10 pointsServices are defined and evaluated as a package of features that affect the five senses.TrueFalse9.aw ard:10 out of10 pointsEffectiveness means doing the right things to create the most value for the customer and the company.TrueFalse11.aw ard:10 out of10 points"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.TrueFalse13.aw ard:10 out of10 pointsBusiness process reengineering is contrasted to total quality management which commonly advocates incremental change.TrueFalse16.aw ard:10 out of10 pointsOperations management is essential because every organization has a production system to produce outputsTrueFalse17.aw ard:0 out of30 pointsA reason for studying operations management (OSM) is which of the following?Most business graduates do OSM work regardless of their job title.OSM is essential for understanding organizational behavior.All managers should understand the basic principles that guide the design of transformation processes.→OSM is the most rigorous business discipline.OSM is a required course in all business degree programs.18.aw ard:30 out of30 pointsThe Goods-Services Continuum consists of which set of the following categories?No goods, some goods, even mix, some service, no servicePure goods, core goods, core services, pure servicesNo service, some service, good service, excellent serviceSelf-service, help desk service, face-to-face service, service-with-a-smileNone of the above19.aw ard:0 out of30 pointsCurrent issues in OSM do not include:Making senior management aware that OSM can be a competitive weapon.The triple bottom line.Increasing global servitization networks.→Managing customer touch points.Coordinating relationships between organizations.21.aw ard:30 out of30 pointsWhich of the following is not a way that operations and supply processes are categorized?PlanningReturnSelectingDeliveryMaking22.aw ard:0 out of30 pointsOne of the package of features that make up a service are:PackagingCostFacilitating goods→Implied useAppearance24.aw ard:0 out of40 pointsAs Operations Manager, you are concerned about being able to meet sales requirements in the coming months. You have just been given the following production report.Jan Feb Mar AprUnits produced 2,460 1,740 2,990 2,860Hours per machine 342 185 394 322Number of machines 2 5 4 5Required:Find the average monthly productivity (units per hour). (Round your answer to 2 decimal places.)Average productivity 1.69 units per hourAs Operations Manager, you are concerned about being able to meet sales requirements in the coming months. You have just been given the following production report.Jan Feb Mar AprUnits produced 2,460 1,740 2,990 2,860Hours per machine 342 185 394 322Number of machines 2 5 4 5Required:Find the average monthly productivity (units per hour). (Round your answer to 2 decimal places.)Explanation:Average productivity (3.60 + 1.88 + 1.90 + 1.78)/4 = 2.29aw ard:25. 0 out of40 pointsSailmaster makes high-performance sails for competitive windsurfers. Below is information about the inputs and outputs for one model, the Windy 2000.Units sold 1,214Sale price each $ 1,560Total labor hours 46,662Wage rate $ 13.1 /hourTotal materials $ 46,000Total energy $ 4,300Required:Calculate the productivity in sales revenue/labor expense. (Round your answer to 2 decimal places.)3.12Sailmaster makes high-performance sails for competitive windsurfers. Below is information about the inputs and outputs for one model, the Windy 2000.Units sold 1,214Sale price each $ 1,560Total labor hours 46,662Wage rate $ 13.1 /hourTotal materials $ 46,000Total energy $ 4,300Required:Calculate the productivity in sales revenue/labor expense. (Round your answer to 2 decimal places.)Explanation:((1,214×1,560)/(46,662×13.1))=3.1026.aw ard:0 out of40 pointsA retail store had sales of $35,500 in April and $69,500 in May. The store employs six fulltime workers who work a 40 - hour week. In April the store also had seven part-time workers at 10 hours per week, and in May the store had eleven part-timers at 15 hours per week (assume four weeks in each month).Required:Using sales dollars as the measure of output, what is the percentage change in productivity from April to May? (Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)4.98 %A retail store had sales of $35,500 in April and $69,500 in May. The store employs six fulltime workers who work a 40 - hour week. In April the store also had seven part-time workers at 10 hours per week, and in May the store had eleven part-timers at 15 hours per week (assume four weeks in each month).Required:Using sales dollars as the measure of output, what is the percentage change in productivity from April to May? (Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)Explanation:Month Output inDollarsInput inHoursProductivity(Output/Input) Percentage ChangeApril $ 35,500 1,240 28.63May $ 69,500 1,620 42.90 (42.90-28.63)/28.63 = 49.85%27.aw ard:0 out of40 pointsA parcel delivery company delivered 102,000 packages in 2009, when its average employment was 78 drivers. In 2010 the firm handled 121,100 deliveries with 100 drivers.Required:What was the percentage change in productivity from 2009 to 2010? (Negative amount should be indicated by a minus sign. Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)-.73 %A parcel delivery company delivered 102,000 packages in 2009, when its average employment was 78 drivers. In 2010 the firm handled 121,100 deliveries with 100 drivers.Required:What was the percentage change in productivity from 2009 to 2010? (Negative amount should be indicated by a minus sign. Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)Explanation:YearOutputin PackagesInputin DriversProductivity(Output/Input) Percentage Change2009 102,000 78 1,307.692010 121,100 100 1,211.00 (1,211.00 - 1,307.69)/1,307.69 = -7.39% 28.aw ard:40 out of40 pointsAcme Corporation received the data below for its rodent cage production unit.Output Input59,000 cages Production time 613 labor hoursSales price: $3.5 per unit Wages $8.4 per hourRaw materials (total cost) $28,000Component parts (total cost) $15,400Required:Find the total productivity. (Round your ans wer to 2 decimal places.)4.25Acme Corporation received the data below for its rodent cage production unit.Output Input59,000 cages Production time 613 labor hoursSales price: $3.5 per unit Wages $8.4 per hourRaw materials (total cost) $28,000Component parts (total cost) $15,400Required:Find the total productivity. (Round your ans wer to 2 decimal places.)Explanation:(59,000 × 3.5)/((613 × 8.4) + 28,000 + 15,400) = 4.2529.aw ard:40 out of40 pointsThe total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio?1.0001.4280.7000.411None of the above30.aw ard:40 out of40 pointsVarious financial data for SunPath Manufacturing for 2010 & 2011 follow.What is the percentage change in the multifactor labor and raw materials productivity measure for SunPath between 2010 & 2011?2.33-2.88-0.53-9.2210.3931.aw ard:40 out of40 pointsVarious financial data for SunPath Manufacturing for 2010 & 2011 follow.What is the percentage change in the energy partial productivity measure for SunPath between 2010 & 2011?-9.22-0.5322.222.332.8832.aw ard:40 out of40 pointsVarious financial data for SunPath Manufacturing for 2010 & 2011 follow.What is the percentage change in SunPath's total productivity measure between 2010 & 2011?2.88-0.53-9.222.3310.3933.aw ard:40 out of40 pointsThe total output from a production system in one day is 500 units and the total labor necessary to produce the 500 units is 350 hours. Using the appropriate productivity measure, which of the following numbers represents the resulting productivity ratio?1.0001.4280.7000.411None of the above34.aw ard:10 out of10 pointsThe triple bottom line considers evaluating the firm against social, economic, and environmental criteria.TrueFalse36.aw ard:10 out of10 pointsWall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.TrueFalse38.aw ard:10 out of10 pointsInfrastructure decisions within operations strategy include the selection of the logic associated with the planning and control systems.TrueFalse39.aw ard:0 out of10 pointsInfrastructure decisions within operations strategy include the selection of the appropriate technology, the role of inventory and the location of facilities.TrueFalse→41.aw ard:10 out of10 pointsAn operations and supply strategy must be integrated with the organization's corporate strategy.TrueFalse43.aw ard:10 out of10 pointsAn order qualifier is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.TrueFalse44.aw ard:10 out of10 pointsActivity-system maps are useful in understanding how well a system of activities fits the overall company's strategy.TrueFalse47.aw ard:30 out of30 pointsWhich of the following is not a major strategic operational competitive dimension that forms a company'scompetitive position?Management acumenCost or priceDelivery speedDelivery reliabilityCoping with changes in demand49.aw ard:30 out of30 pointsWhich of the following is not a measure of operations and supply management efficiency used by Wall Street?Inventory turnoverAsset turnoverReceivable turnoverEarnings per shareRevenue per employee50.aw ard:30 out of30 pointsWhich of the following is a partial measure of productivity?Output/MaterialsOutput/(Labor + Capital + Energy)Output/All resources usedOutput/InputsAll of the above51.aw ard:0 out of30 pointsWhich of the following is a total measure of productivity?Output/MaterialsOutput/(Labor + Capital + Energy)Output/LaborOutput/Inputs→All of the above52.aw ard:30 out of30 pointsIf all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what kind of productivity measure could you use to compute productivity?Partial measureMultifactor measureTotal measureA andB aboveB andC above53.aw ard:0 out of30 pointsWhich of the following individuals showed that the division of labor and specialization increases productivity?Henry FordHenry GanttFrank GilbrethPatrick HenryAdam Smith→54.aw ard:0 out of30 pointsIn the long run, which aspect(s) of productivity is/are important? I. Productivity growth rate. II. Productivity levelsII onlyI and III only→Neither I nor II55.aw ard:30 out of30 pointsWhich of the following concept suggests that different operations strategies can co-exist without confusion in the same facility?StraddlingPlant-within-PlantStructural DecisionsActivity Map57.aw ard:0 out of30 pointsIf unit costs decrease then which of the following is/are TRUE?TFP has increased→Multi factor Productivity has increasedFactor Intensity has decreasedAll of these are TRUEPartial Productivity has increased59.aw ard:0 out of30 pointsEfficiency is to Effectiveness as:JIT is to NATTactics is to strategy→BPR is to TQMStrategy is to tacticsTQM is to BPR。