商务英语管理学课件4

PUSH PULL
need
Motivation
Movement
Motivated people in an organization move and act in very different ways from those who are operating on an external stimulus because the motive, the locus of action, is located inside each individual.
Team Building
two or more people interacting in pursuit of a common goal. sharing perception of the basic characteristics of an effective work team P80 Process of tdoes companies look for warm bodies?
advertising networks
51job, zhaopin, chinahr...
headhunters
科锐 海德思哲国际咨询公司( Heidrick & Struggles ) 光辉国际 (Korn/Ferry International)
Why do people move? Because they are alive! How to keep them alive and move?
INTERNAL
drive compusion
EXTERNAL
force threat implied threat reward bribe
3具备强烈的结果导向优秀的服务意识和良好的口头沟通技能有商业银行相关理财岗位工作经验愿意在异地工作者优先考虑
Management Communication
Chapter 6 Human Resource Management
Team work arrangement
Chapter 3 Oral Communication Skills Chapter 4 Written Communication Skills Chapter 5 The Process of Management Tata集团收购捷豹路虎案例分析 海尔的文化战略与理念营造 Any other successful or failed cases that you are interested in.
Recruitment and selection (for the employees)
Goals Finding the job for you Getting the job
Timing and the Process Selling yourself on Paper: resume or CV Selling yourself in person: interview
Main Roles and Responsibilities Application operations and support is one of the operative units within Nokia, responsible for successful operations of backend services delivered from R&D through transitioning. 1. Deploy global media service to be local media service. For examples OVI store service, Nokia .mobi site, widget/widset platform, N-Gage platform and NCD platform. 2. Localization and customization for global media service 3. Maintain, test and upgrade media service platform 4. Participate in incident and problem support activities when requested 5. Investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents 6. Define operation plan, SLA, OLA and support model for platform operation.
How this team came to be formed in-depth analysis of objectives and trouble Identification of problems and solution setting specific new objectives
Motivation of Employees
Moving up the Bereaucratic Ladder
New Employee Orientation
new members coming into any new setting: new environment, regulations, leaders, responsibililties Training meetings in auditorium Q&A
Recruitment: the process a leader of an
organization engages in to create a pool of possible new members. Seleciton: the process that is used to screen that pool of potential members and make the important decision of who will be invited to join.
How to do cases?
Background introduction Successful experience analysis Reasons of failure Challenges and opportunities From week7-week14
Recruitment and selection (for the employer)
Problems during recruitment
job description is vague lack of honesty and trust
职位描述
工作职责： 负责收集贵宾客户信息，根据贵宾客户需求向 其提供专业理财建议和策划，并进行跟踪调整；维护提升 贵宾客户，提高客户满意度和忠诚度，避免贵宾客户的流 失；有针对性地向贵宾客户进行关联销售，完成贵宾客户 开拓和提升指标。 任职要求： 1、全日制大学本科及以上学历，2年以上投资 理财从业经历，具备AFP或CFP资格； 2、熟悉金融机构理财原理、熟练掌握技术分析工具，了 解保险、外汇、证券、基金、债券、信托等产品特点； 3、具备强烈的结果导向、优秀的服务意识和良好的口头 沟通技能，有商业银行相关理财岗位工作经验、愿意在异 地工作者优先考虑。"
Job descriptiom
Operations Specialist is responsible for performing media service platform development and delivery, ensuring that media services and platform meet business requirements. He/She is team member of experienced Web Service professionals. Operations Specialist working on close co-operation with local business owner and Global platform development teams. This position gives an excellent opportunity to gain experience and personal development in developing a service for millions of users globally.