酒店英语和西餐文化

Dialogue (Turn-down service) (TurnA：Good evening，madam and sir．May I do the evening， sir． turn down service for you now？ now？ B：Oh，thank you．But you see，we are having Oh， you． see， some friends over．We‘re going to have a small over． party here in the room．Could you come back in room． three hours？ hours？ A：Certainly，madam．I'll let the overnight staff Certainly，madam． know． know．They will come then． then． B：That's fine．Well，our friends seem to be a little fine．Well， late． late．Would you tidy up a bit in the bathroom？I've bathroom？ just taken a bath and it is quite a mess now．Besides， now．Besides，please bring us a bottle of just boiled water．We'd treat our guests to typical water． Chinese tea． tea．
Check-out（结账） Check-out（结账）
Key Sentences
By the way，I'd like to tell you that the way， checkcheck-out time is 12∶00 noon，sir． 12∶ noon，sir． Excuse me． We're leaving today．I'd like me． today． to pay our bills now． now． Your name and room number，please？ number，please？
Housekeeping (客房服务） (客房服务 客房服务）
Key Sentences
Housekeeping． Housekeeping．May I come in？ in？ 我是客房的，可以进来吗？ When would you like me to do your room， room， sir？ sir？ 您要我什么时间来给你打扫房间呢，先生？ You can do it now if you like． like． 如果您愿意，现在就可以打扫。
Dialogue (Turn-down service) (TurnA： May I turn on the lights for you？ you？ C：Yes，please．I'd like to do some Yes，please． reading while waiting． waiting． A：Yes，sir．Is there anything I can do for Yes，sir． you？ you？ C：No more．You're a smart girl more． indeed． indeed．Thank you very much． much． A：I'm always at your service．Goodbye， service．Goodbye， sir and madam，and do have a very madam， pleasant evening． evening．
Dialogue (Room Reservation)
A： A double room with a front view is 140 dollars per night，one with a rear view is night， 115 dollars per night． night． B：I think I'll take the one with a front view then． then． A： How long will you be staying？ staying？ B： We'll be leaving Sunday morning． morning．
Room Reservation (Dialogue)
A：Room Reservations．Good Reservations． afternoon． afternoon． B：I‘d like to book a double room for Tuesday next week． week． A：That's fine，sir． A double room for fine，sir． Tuesday, September 12th， with a front 12th， view or rear view？ view？ B：What's the price difference？ difference？
Housekeeping (Continued） (Continued）
May I do the turn-down service for you now？ turnnow？ 现在可以为您收拾房间了吗？ Oh， Oh，thank you．But you see，we are you． see， having some friends over． over． 噢，谢谢，但我们邀请了一些朋友过来聚聚。 Could you come back in three hours？ hours？ 你能不能过3 你能不能过3小时再来整理？ Certainly，madam． Certainly，madam．I‘ll let the overnight staff know． know． 当然可以，女士。我会转告夜班服务员。
Housekeeping (Continued） (Continued）
I would like you to go and get me a flask of hot water． water． 我想请你给我拿一瓶开水来。 It's growing dark．Would you like me to dark． draw the curtains for you？ you？ 天黑下来了，要不要我拉上窗帘？ I'm always at your service． service． 乐意效劳。
Room Reservation (Continued)
9．How long will you be staying？ staying？ 10． 10．We‘ll be leaving Sunday morning． morning． 11.I think I‘ll take the one with a front view then． then． 12.That sounds not bad at all. I'll take it． it．
Dialogue (Turn-down service) (TurnA：Yes，madam．I'll bring in some Yes，madam． fresh towels together with the drinking water． water． B：OK． OK． A：（Having done all on request） ：（Having request） It's growing dark．Would you like me dark． to draw the curtains for you，sir and you， madam？ madam？ C：Why not？That would be so not？ cozy． cozy．
Check-out（continued） Check-out（continued）
How about the charge for the days you shared the room with your friend？ friend？ 这几天您的朋友与您同住费用怎么办呢？ Please add to my account． account． 请记在我的账里。 Can I pay by credit card？ card？ 我可以用信用卡支付吗？
Dialogue (Check-out) (CheckA：Good morning，sir．Can I help you？ morning，sir． you？ B：I'd like to pay my bill now． now． A：Your name and room number， please？ number， please？ B：George Wright，Room 706． Wright， 706． A：Yes，Mr．Wright．Have you used any Yes，Mr．Wright． hotel service this morning？ morning？ B：No，I haven't used any services． No， services．
Check-out（continued） Check-out（continued）
Have you used any hotel services this morning？ morning？ 请问您今天早晨是否用过旅馆内的服务设施？ Four nights at 90 US dollars each， and each， here are the meals that you had at the hotel． hotel．That makes a total of 665 US dollars． dollars． 4个晚上，每晚90美元，加上膳食费，总共 个晚上，每晚90美元，加上膳食费，总共 660美元。 660美元。