商务英语课件——I do apologize

( F ) 4. The gentleman’s complaint about the dirty fork made the
waiter upset and nervous.
( T ) 5. It seemed to the customer that the apology made by the three people was
Contents
Ⅰ
Training Focus
Ⅱ
General Listening
Ⅲ
Fun Break
Ⅳ
Business-Based Listening
Ⅴ
Oral Practice

Part Ⅰ
Measurement, Price, Website & Email

Part Ⅱ
WORDS AND EXPRESSIONS（1）
monsieur n. filthy a. fuss n. humbly ad. dissolve v. soothe v. shatter v.
(法语) 先生 脏的 大惊小怪 谦卑地 溶解 安抚,平息 打碎
Section B
Exercise 1. Listen to a passage and complete the following statements. Exercise 2. Listen to the passage again and fill in the missing words.
Section B
Exercise 1. Listen carefully and write down the websites you hear on the tape. Exercise 2. Listen carefully and write down the email addresses you hear on the
A 11. Customer: 22. Waiter:
33. Manager:
14. Head waiter:
B a√. Oh ... sir, I do apologize. b√. I want to apologize, humbly, deeply,
and sincerely about the fork. c√. Gaston ... find out who washed this up,

Part Ⅱ
Section A: Exercise 1
Directions: Listen to a dialogue and decide whether the statements are true (T) or false (F).
( F ) 1. Two customers, a lady and a gentleman were having supper at a

Part Ⅱ
WORDS AND EXPRESSIONS（2）
heal v. proclaim v. lighten v. offend v. trivial a. nurture v. unmet a.
消除 宣布 减轻 得罪 琐碎的 抚育 未满足的

Tapscript

Part Ⅰ
Section A: Exercise 2
Directions: Listen carefully and choose the price you hear on the tape.
11. A. $2.15 22. A.$7.40 33. √A. $22.18 44. √A. $15.13 55. A. $40.16 66. √A. $84.90 77. A. $60.90 88. A. $113.70 99. √A. $270.17 10 A.$580.52
B. $2.05 √B. $7.14 B. $28.12 B. $15.33 B. $46.14 B. $89.40 √B. $60.19 √B. $130.17 B. $217.70 B. $508.25
√C. $2.50 C. $7.44 C. $22.80 C. $15.30 √C. $41.60 C. $88.19 C. $60.09 C. $131.07 C. $207.17 √C. $518.05

Part Ⅰ
Section B: Exercise 1
Directions: Listen carefully and write down the websites you hear on the tape. 1. _w_w__w_.s_u_p_e_r_d_e_te_c_t_iv_e_._n_e_t _________________ 2. _w_w__w_.m__e_d_la_w__.n_e_t_______________________ 3. _w_w__w_.m__a_ry_l_a_n_d_-i_n_te_r_n_e_t._c_o_m_______________ 4. _w_w__w_.k_o_o_l_s_tu_f_.c_o_m_______________________ 5. _w_w__w_.s_u_p_e_r_k_id_s_li_v_e_.c_o_m___________________
_Y_o_u_r_p_a_r_e_n_ts_,_y_o_u_r_k_i_d_s_a_n_d_y_o_u_r_s_e_lf_. _____________ 4. Why is regret not the same as apology?
_B_e_c_a_u_s_e__a_p_o_lo_g_y_i_s_r_e_g_re_t_i_n_a_c_t_io_n_.______________ Tapscript
Section A
Exercise 1. Listen carefully and fill in the table with the missing words you hear on the tape.
Exercise 2. Listen carefully and choose the price you hear on the tape.
tape.

Part Ⅰຫໍສະໝຸດ Section A: Exercise 1
Directions: Listen carefully and fill in the table with the missing words you hear on the tape.
Name Marathon Everest Yangtze River the Nile River the Dead Sea
Part Ⅱ
Section A
Exercise 1. Listen to a dialogue and decide whether the statements are true (T) or false (F).
Exercise 2. Listen to the dialogue again and match the speakers in column A with their words in column B.
WORDS AND EXPRESSIONS
Marathon n. track and field geographical a. depression n.
马拉松 田径运动 地理的 洼地;凹地
Mt. Everest The Nile River
Proper nouns
珠穆朗玛峰 尼罗河
Part Ⅰ
Unit 10
I do apologize
LOGO
Learning Outcomes
1. Be familiar with the sounds and spellings of front vowels, back vowels and diphthongs.
2. Distinguish different words with similar sounds. 3. Be familiar with greeting and responding expressions. 4. Be able to make a self-introduction and introduce other people.
too much for such a small problem. Tapscript

Part Ⅱ
Section A: Exercise 2
Directions: Listen to the dialogue again and match the speakers in column A with their words in column B
restaurant.
( F ) 2. It was the customers’ first time to visit the restaurant. ( T ) 3. The head waiter couldn’t excuse the dish-washer for
his carelessness.
_I_t _ca_n__h_e_a_l_a_b_r_o_k_e_n_h_e_a_r_t.______________________ 2. What can be like stones when it gathers in your heart?
_A_l_l _th_e__lit_tl_e_g_u_i_lt_. _____________________________ 3. Who can be examples to mean “everyone” that you should apologize to?

Part Ⅰ
Section B: Exercise 2
Directions: Listen carefully and write down the email addresses you hear on the tape. 1. _n_u_t_1_@_g_o_o_l_is_h_._c_o_m______________________ 2. _p_o_o_ls_t_re_a_m__@__h_o_tm__a_il_.c_o_m_________________ 3. _p_e_t_-3_9_5_5_1_@__1_2_6_._co_m_____________________ 4. _li_s_a_2_0_0_6_/1_0_@__y_a_h_o_o_._co_m__________________ 5. _r_o_o_s_te_r___w_e_n_x_in_@__s_in_a_._c_o_m________________
and give them their cards immediately. d√. Oh, there’s no need to do that!
Tapscript

Part Ⅱ
Section B: Exercise 1
Directions: Listen to a passage and complete the following statements. 1. What can an honest apology do with a broken heart?
Length, depth or height 1. _4_2_.1_9_5_4_k_i_lo_m__et_e_rs_l_o_n_g_________ 2. _2_9_,0_2_8_f_e_e_t _h_ig_h_______________ 3. _6_,3_0_0__ki_l_om__e_te_r_s _o_r _3_,9_0_0_m__il_es_l_o_n_g 4. _4_1_6_0_m__il_es__lo_n_g_______________ 5. _4_0_8_m__il_es__d_ee_p________________