酒店客房物品英语名称

礼宾部英语-培训
礼宾部Concierge 行李生Bell man / Bell boy
门童Doorman 行李Luggage / Baggage
行李架Luggage rack 行李存放处Luggage Depository
行李车Baggage trolley 司机Driver
导游Tour guide 电梯Elevator
洗手间Toilet 机场Airport
火车站Railway station 商场Shopping center
超市Super market 小费Tip
雨伞Umbrella 接机服务Pick-up service / Limousine service
行李寄存Check baggage 叫早服务Morning call
贵重物品Valuables 易碎物品Fragile object
自助早餐Buffet breakfast 往前直走Straight on
常用词汇
五星级酒店Five-star hotel 前厅部Front office department
总台Reception / Front desk 总机Operator / Service center
商务中心Business center 票务Ticket service
游泳池Swimming pool 大堂吧Lobby lounge / 医务室Clinic Room
中餐厅Chinese restaurant 西餐厅Western restaurant
桑拿Sauna / 按摩Massage / 美容厅Beauty salon
多功能厅/ 会议室Power long Multi-Function Hall / Meeting room
停车场Parking lot
总经理General manager / 经理Manager
大堂副理Assistant manager [AM]
宾客关系主任Guest relation officer [GRO]
主管Director / 领班Supervisor
楼层服务员Room boy / Room waiter
总台接待Receptionist / 维修人员Repairman
换钱change money 明信片postcard
洗衣袋Laundry bag
小心轻放Handle with Care / 请勿倒立Keep Top Side Up
常用句子
Are these your baggage?
这些是您的行李吗？
Is this everything, sir？
这是全部东西吗，先生？
May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？/ 让我来帮您拿吧。

I hope I'm not disturbing you.
我希望没有打扰您。

Just a moment, madam. I'll bring them to you right away.
等一会儿，夫人。

我马上送来。

The bellboy will show you to your room, sir.
先生，行李生会送您到房间的。

Here is your room key.
给您房间钥匙。

You may[can] leave your luggage in the Concierge.
您可以把行李放在礼宾部。

Would you like to check your luggage here?
您要寄存行李吗？
Don’t worry, your luggage will be sent up at once.
别担心，您的行李很快就会送上去的。

When you check out, please call NO.63and we’ll help you with your lug gage immediately.
如果您要退房，请致电63，我们将马上帮您运送行李。

May I know your room number? / What's your room number, please?
您能告诉我您的房间号吗？
May I have a look at your room card?
我可以看一下您的房卡吗？
Do you mind if I put your luggage at here?
我把您的行李放在这里好吗？
Please sign your name here.
请您在这里签名。

Would you like me to call a taxi for you? / Would you want a taxi?
你需要我为你叫一辆出租车吗？/ 需要出租车吗？
About 30 minutes by texi from here to Airport.
从这里到机场大概需要30分钟。

I'm sorry to have kept you waiting ./Sorry to have kept you waiting 对不起让你久等了。

Would you tell me your phone number?
您能告诉我您的电话号码吗？
After you, please．/ You first, please.
你先请。

This way, please
这边请。

Is there anything else I can do for you？
您还有什么事要我做吗？
I see what your mean.
我了解你的意思。

I’ll send the luggage up by another lift.
我乘另一部电梯把行李送上去。

Here we are, sir, room 1335
先生，1335房到了。

情景对话
1，客人在门口时
A car pulls up in front of The first World Hotel and a doorman goes forw ard to meet the Mr Steven，opening the door of the car for them.
汽车停在了第一世界大酒店门口，门童上前为Steven先生开车门。

场景一：
Doorman[D]:Good evening, sir and madam．Welcome to our hotel．
门童[D]：晚上好。

欢迎光临！
Mr Steven[S]：Good evening．
Steven先生[S]：晚上好。

[D] Excuse me, sir．So you have got altogether four pieces of luggage？
D：对不起先生，您一共带了4件行李是吗？
[S] Yes.
[D] Ok．Leave it to me, sir. I’ll take care of your luggage.
D：好的，让我帮您拿吧，我会照看好行李的。

[S] Thank you．
S：谢谢。

[D] Not at all. The Reception Desk is straight ahead．This way, please．
D：不客气先生。

总台就在前面，这边请。

场景二：
S：Excuse me，where is the restaurant？
S：对不起，请问餐厅在哪里？
D：We have Chinese restaurant and a western-style restaurant．Which o ne do you prefer？
D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？
S：I'd like to try some Chinese food today．
S：今天我想来点中国菜。

D：The buffet?
D：要自助的吗？
S：Yes.
S：是的。

D：Is on the First floor．This way, please.
D：那在一楼，这边请。

S：What are the hours at the restaurant？
S：几点有饭吃呢？
D：Lunch 10∶30 a．m．to2∶00 p．m．；Dinner 5∶30 to 10∶00 p．m．．D：午餐是上午10点半到下午2点，晚餐是下午5点半到晚上10点。

S：Thank you．
D：You're welcome．
2，带领客人到房间
Bellboy[B]：Is this everything, sir？
B：这是全部的行李吗，先生？
Mr Steven[S]：Yes, that's everything．
S：是的。

B：Ok, May I have a look at your room card？
B：能不能让我看下您的房卡？
S：Oh，yes．is 1335．
S：噢，好的。

我住1335房。

B：I see．Now please follow me．I’ll show you to your room.
B：好的。

现在我带您去您的房间。

S：Where is the Western restaurant？
S：西餐厅在哪呢？
B：Oh, it’s on the First floor. Get out the lift and turn right, sir. B：在一楼，先生。

出电梯右转就到了。

S：When will it open?
S：什么时候开呢？
B：The service time is 7:00am. To 10:00am..
B：营业时间是早上7点到10点。

S：OK。

B：Here we are, sir. Room 1335.Let me help you to open the door. B：我们到了先生，1335房。

让我帮您开门吧。

[门开后]
B：You first, sir. Do you mind if I put your luggage at here?
B：您先请先生，我把您的行李放在这里好吗？
S：It's OK, Thank you many much,
S：好的，非常感谢。

B：That’s my job.How do you l ike this room?
B：这是我们工作。

房间如何呢先生？
S：It's very cozy．I like it very much.
S：非常舒适，我很喜欢。

B：Right, is there anything else I can do for you?
B：还有其他需要吗？
S：No, Thank you.
B：OK, Good night.
3，客人寄存行李
Mr Steven[S]：I want to check my luggage.
S：我想要寄存我的行李。

Bellman[B]：Certainly, sir. You can check luggage here. Please go throug h the formalities.
B：当然可以，先生。

你可以把行李寄存在这里。

请您办一下寄存手续。

S：No problem.
S：没问题。

B：May I know your room number?
B：您是几号房的？
S：My room number is 1335.
S：1335。

B：When will you take them back? Sir.
B：您什么时候来取呢？
S：About 30 minutes later.
S：大约半小时以后。

B：OK, please sign your name here.
B：好的，请在这里签个名。

B：Keep the luggage check card, and for drawing, please show the secon d half of this card.
B：请保存好行李寄存卡，当您来取回行李时，请出示这张卡的下半联。

S：OK, thank you very much. Bye bye.
B：See you. Sir.
4，客人要出租车
Doorman[D]：Would you like me to call a taxi for you?
D：需要一辆的士吗？
Mr Steven[S]：Yes, thanks.
S：是的。

D：Where to? Sir.
D：到哪里呢，先生。

S：To the airport.
S：到机场.
D：OK, Just moment, please.
D：好的，请稍等。

的士叫来后…
D：Sorry to have kept you waiting, sir. Are there four pieces in all? D：不好意思让您久等了，先生。

您一共是四件行李对吗？
S：Yes.
S：是的。

D：Let me take them to the trunk.
D：让我把他们放到后背箱吧。

S：OK, thank you very much.
S：非常感谢。

客房物品名称
pouring cup 口杯toilet mirror 梳妆镜music stool 琴凳electric kettle 电热水壶floor lamp 落地灯armchair 圈椅
desk lamp 台灯Toilet Paper Carton厕纸盒door key 门钥匙door chain 防盗Wardrobe 衣橱Cloth Brush 衣刷Shoes shine 鞋油Ventilator 通风口Outlet 电源插座Stirrer 搅拌棒
Closet 壁橱Transformer 变压器Switch 开关Adaptor 插座
Lamp shade 灯罩Waste bin 垃圾桶Scissors 剪刀Remote control 遥控器Door latch 门闩Comb 梳子
Slipper 拖鞋Shoes horn 鞋拔Hanger 衣架Pajama 睡衣
Hair drier 吹风机Scent, Perfume 香水Shaver, Razor 剃须刀，剃刀Cotton Swob 棉花棒Bath foam 沐浴液Facial tissue 面巾纸Lotion 润肤露Napkin 餐巾纸Scale 秤Sanitary 卫生袋Blade 刀片
Body towel 浴巾Plug 橡皮塞Spray 喷头Shower cap 浴帽Faucet tap 水龙头Sponger 海绵刷Toothpaste 牙膏Towel rail 毛巾架Detergent 洗衣粉Floor towel 脚巾Freezer 冰箱
Soap dish 皂缸Bath mat 垫巾
Bath tub 浴缸Monitor 监控器Distilled water 蒸馏水Mineral water 矿泉水Tariff 价目表Toilet bowl 马桶detector 烟雾报警器Leaking 漏水
Bed side table 床头柜Head board 床头板Bed cover 床罩Pillow (case) 枕头(套)
Blanket 羊毛毯Mattress 床垫
Quilt 被子bedclothes 床上用品
Feather quilt 鸭绒被Rug 小地毯
Spring 弹簧床Fabric sofa 布沙发Carpet 地毯Knob 门把手
Fire escapes 逃生图humidifier 加湿器Peep hole 猫眼Dressing table 梳妆台Curtain 窗帘Stationery 文具Cushion 椅垫Screen 屏风
Hot water flask 热水瓶venetian blind 百叶窗帘transformer 变压器
wastebasket 字纸篓tea trolley 活动茶几night table 床头柜hanger 挂钩
plug 插头wall_plate 壁上挂盘Chinese painting 国画drawer 抽屉cushion 靠垫，垫子socket 插座，插口voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几。