托业(阅读)模拟试卷36(题后含答案及解析)

托业（阅读）模拟试卷36(题后含答案及解析) 题型有：1. 完成句子 2. 短文填空 3. 阅读理解
完成句子
1．Anyone who enters the factory floor should wear a helmet and safety vest at ______ times.
A．any
B．all
C．every
D．each
正确答案：B
解析：at all times一直，始终
2．The speaker decided to ______ talk about the company’s history before explaining his plans for its future.
A．brief
B．briefs
C．briefly
D．briefing
正确答案：C
解析：副词位置
3．The organizers expect between 40,000 ______ 50,000 people to attend the day-long music festival.
A．or
B．and
C．both
D．either
正确答案：B
解析：between A and B(在A与B之间)
4．______ information about the department’s expenditures is available in the monthly report.
A．Detail
B．Details
C．Detailing
D．Detailed
正确答案：D
解析：形容词位置，过去分词
5．Due to mechanical problems, there will be a two-hour ______ to the departure of Flight 309.
A．delay
B．pause
C．cancellation
D．stopover
正确答案：A
解析：delay延期，耽搁
6．The Daily Star sent a journalist to Iran to ______ on the election in that country.
A．account
B．inform
C．report
D．cover
正确答案：C
解析：report on就……作报告
7．Beginning March 31, Western Service will regularly ______ two new bus routes along Hathfield Avenue.
A．operate
B．operating
C．operated
D．operative
正确答案：A
解析：动词位置，＜助动词+动词原形＞
8．______ company executives and union members can reach an agreement, the workers will go on strike.
A．If
B．When
C．Unless
D．After
正确答案：C
解析：条件连词unless(除……之外)
9．Ms. Corbett’s generous ______ gave the organization enough money to build
a new community hall.
A．attribute
B．effort
C．asset
D．donation
正确答案：D
解析：donation(主要是金钱上的)捐赠
10．A growing ______ of countries have signed the international agreement to reduce emissions of greenhouse gases.
A．file
B．numeral
C．list
D．log
正确答案：C
解析：list目录，清单
11．To become skilled in martial arts like karate requires extensive ______ and constant dedication.
A．train
B．trained
C．training
D．to train
正确答案：C
解析：名词位置，training(训练，教养)
12．Visitors to the Canadian History Museum should use the side entrance while the front entrance ______.
A．is renovating
B．is being renovated
C．has renovated
D．has been renovated
正确答案：B
解析：时态，语态
13．Industry analysts were surprised by how ______ the economy recovered from recession.
A．quick
B．quickly
C．quicker
D．quicken
正确答案：B
解析：副词位置
14．Passengers with over 20 kilograms of luggage will have to pay an ______ fee of $10 per kilogram.
A．accessible
B．inevitable
C．irrational
D．additional
正确答案：D
解析：additional附加的
15．A good manager has the ability to take ______ of any situation and help the employees to focus on their own tasks.
A．fee
B．bet
C．duty
D．charge
正确答案：D
解析：take charge of接管，负责
16．The incoming chief executive knows the actions ______ need to be done to turn around the company’s performance.
A．why
B．that
C．who
D．what
正确答案：B
解析：可替代人或事物等先行词的关系代词that
17．When the budget is announced, Mr. Watanabe will determine whether to add another employee to ______ team.
A．he
B．his
C．him
D．himself
正确答案：B
解析：代词的所有格
18．No one else ______ the building janitor has access to Mr. McKenzie’s office on the 10th floor.
A．without
B．except
C．from
D．on
正确答案：B
解析：介词except(除……之外)
19．All work stations should be properly ______ with a desk, computer, monitor, lamp, and telephone.
A．equip
B．equipped
C．equipping
D．to equip
正确答案：B
解析：被动的过去分词
20．Bisworth Travel customers can adjust their booking at ______ extra cost provided that they do so at least 7 days prior to departure.
A．none
B．not
C．no
D．never
正确答案：C
解析：否定形容词no(完全没有)
21．The company ______ a new policy on employee Internet usage at the start of the year.
A．formatted
B．coined
C．implemented
D．ascribed
正确答案：C
解析：implement实施(制度，政策，决定等)
22．Ms. Rogers ______ failed to carry out her duties in a professional and acceptable manner.
A．believably
B．impossibly
C．repeatedly
D．realistically
正确答案：C
解析：repeatedly再三地
23．The decision ______ the fishing industry more strictly came about because of concerns about the marine environment.
A．regulated
B．regulates
C．to regulate
D．is regulating
正确答案：C
解析：形容词位置，不定词to的形容词用法
24．To reach N-Tech’s head office, turn left at Godfrey Lake and keep going ______ the botanical gardens.
A．with
B．for
C．past
D．on
正确答案：C
解析：地点介词past(过某处)
25．The Australian company Core Ltd. is the ______ exporter of coal and iron in the southern hemisphere.
A．large
B．larger
C．largest
D．largely
正确答案：C
解析：＜最高级+in+表示范围的单数名词＞
26．There have been ______ complaints from local residents about the noise generated on the construction site at Gerber Lane.
A．decent
B．careless
C．relative
D．frequent
正确答案：D
解析：frequent频繁的，惯常的
27．The members of the hiring committee came to a ______ that Maria Gomez was the best fit for the position.
A．terminology
B．consensus
C．diagnosis
D．formulation
正确答案：B
解析：consensus合意，一致
28．The advent of the Internet has ______ altered the way people do business across the world.
A．deliberately
B．periodically
C．radically
D．considerately
正确答案：C
解析：radically以激进的方式
29．Mark Turner earned a promotion due to his ______ strong performance as regional sales manager.
A．consist
B．consisting
C．consistent
D．consistently
正确答案：D
解析：副词位置
30．The book series Werewolf Mysteries is extremely popular ______ teenagers and young adults.
A．throughout
B．within
C．towards
D．among
正确答案：D
解析：介词among在……之中(在两者以上的个别对象中)
31．Library members ______ to use the computers on the first floor should
register at the front desk.
A．want
B．wanting
C．wanted
D．to want
正确答案：B
解析：形容词位置，表主动的现在分词
32．As ______ as Leanne gets back to the office, she will start work on the new advertising project.
A．much
B．soon
C．far
D．many
正确答案：B
解析：时间连词as soon as(一……就……)
33．______ interior decor is one of the most important features that customers look for in a cafe or tea room.
A．Attract
B．Attracting
C．Attractive
D．Attraction
正确答案：C
解析：形容词位置，形容词优先于分词
34．The members of the social committee ______ once a month to discuss upcoming activities and events.
A．meet
B．meets
C．is meeting
D．meeting
正确答案：A
解析：动词位置，数值一致
35．Because the project involves so many different individuals and organizations, the ______ of it will be particularly challenging.
A．coordinate
B．coordinator
C．coordinated
D．coordination
正确答案：D
解析：名词位置，coordination(协调)
36．It is recommended that any woman over the age of 50 annually ______ the Breast Cancer Screening Center.
A．visit
B．visits
C．visited
D．visiting
正确答案：A
解析：＜表示“要求，建议，主张”的动词+that+主语+动词原形＞
37．Store managers employ mystery shoppers to determine what the service encounter feels like from the customer’s ______.
A．intention
B．complexion
C．perspective
D．potential
正确答案：C
解析：perspective观点，视角
38．The university’s new research ______ houses a large amount of modern equipment, including high-powered lasers and telescopes.
A．facility
B．facilitates
C．facilitating
D．facilitated
正确答案：A
解析：名词位置，数值一致
39．CSP Solutions offers an ______ of financial services to meet the needs of small and medium-sized businesses.
A．output
B．array
C．estimate
D．opinion
正确答案：B
解析：array陈列，大批(an array of一批，大量)
40．The council ______ a monument in Civic Square, honoring the soldiers who fought and died in World War II.
A．extracted
B．located
C．commissioned
D．persuaded
正确答案：C
解析：commission委任，委托
短文填空
Attn: All Staff It gives me great pleasure to announce that Leon Fleming (81) the new director of sales and marketing. The hiring committee came to this decision after carefully examining the pool of candidates. It was agreed that Leon is the candidate with the best credentials. Firstly, he is in his 10th year at the company, and before that he worked in the industry for five years. But it is not just Leon’s (82) that made him stand out. He has also worked hard to boost his qualifications, completing a part-time MBA program last year. As director of sales and marketing, Leon will be responsible for a staff of more than 30 employees. He firmly believes his main goal (83) our market share both domestically and overseas will be realized in the near future. I am also fully confident he will achieve this aim. I hope you will all join me in congratulating Leon on this achievement.
41．
A．is appointing
B．is being appointed
C．has appointed
D．has been appointed
正确答案：D
解析：时态，语态
42．
A．enthusiasm
B．personality
C．experience
D．ambition
正确答案：C
解析：experience经验，经历
43．
A．improves
B．to improve
C．improved
D．is improving
正确答案：B
解析：不定代词to的形容词性用法
From: Jenny McCabeTo: Ros SpearsSubject: FundraiserDear Ros, It was lovely to see you at the Local Business Awards last week. During our conversation there, you expressed interest in (84) me organize a fundraising event for the Wildlife Protection Association. I would like to take you up on your kind offer. Having spoken with the members of the Wildlife Protection Association board, I have some interesting ideas for the event. However, (85) put these ideas into practice, we will need to start working on the plans right away. Are you available to meet within the next couple of days to discuss this matter? Please let me know what time suits you. Thanks once again for your assistance. I am sure that together we can help make this fundraiser (86) Regards, Jenny
44．
A．help
B．helped
C．helping
D．to help
正确答案：C
解析：起到介词宾语作用的动名词
45．
A．in order to
B．so that
C．in line with
D．prior to
正确答案：A
解析：表目的的in order to do(为了……)
46．
A．succeeds
B．success
C．successful
D．successfully
正确答案：C
解析：形容词位置
September 14, 2010Lincoln District Court12 Johnson LaneCentral City, Missouri 63112Dear Ms. Ortega, The Lincoln District Court summons you for jury duty from the week beginning October 27. In accordance with state laws, your name has been chosen (87) random from a list of citizens. Serving on a jury is an important civic responsibility that all citizens may be asked to take part in. If for any reason you are (88) at this time, you must apply for a formal waiver. Valid reasons for waivers may include unavoidable work responsibilities, health problems, or essential caregiving work. Citizens who wish to apply for a waiver must get the appropriate documentation signed by their employer, medical practitioner, or social worker. The required (89) have been enclosed with this letter. Citizens who fail to show up for jury duty and have not received an official waiver will receive a $50 fine. Regards, Christine Turner Jury Officer —Lincoln District Court
47．
A．in
B．by
C．on
D．at
正确答案：D
解析：at random随机的
48．
A．ungrateful
B．unwilling
C．unavailable
D．unworthy
正确答案：C
解析：unavailable难以获得的；不能利用的
49．
A．entries
B．forms
C．references
D．specifications
正确答案：B
解析：form形式，表格
From: Helen Pierce, Dallas EngineeringTo: Yolanda Spencer, Opto TechnologySubject: MeetingDear Yolanda, I am writing to let you know I (90) at the Crowne Hotel on Fort Street. I arrived on Monday night tc attend an industry conference. I will head back to Dallas on Saturday morning, so I hope we can meet up sometime on Friday for coffee in the city. Do you think this will be possible? Please (91) to this email to let me know about your availability. If we’re unable to meet this time, then hopefully we can get together at next week’s tradeshow in Pasadena. To be honest, my motive for meeting with you is to lure you to Dallas Engineering. I would love the opportunity to speak to you in person about the new (92) in our executive team. You are just the sort of talented and hard-working professional that we are looking for, and I’m sure you can do well at our firm. During our meeting, I hope I can convince you to consider moving to Dallas! Cheers, Helen Pierce Dallas Engineering
50．
A．stay
B．stayed
C．am staying
D．have stayed
正确答案：C
解析：时态
51．
A．answer
B．post
C．submit
D．respond
正确答案：D
解析：respond应答(respond to对…一作出反应)
52．
A．recruit
B．opening
C．resource
D．conflict
正确答案：B
解析：opening空缺的职位
阅读理解
Grand Opening! Jessica’s is a recently opened exciting new addition to the ranks of the Crosstown Mall. We’ve got the elegant accessories you need to dress up any old outfit. From mother-of-pearl necklaces to sterling silver rings and bracelets, there’s no look or style we can’t create. And, for you morns out there, we even have a children’s video corner so your kids can have some fun while you shop! Come down to Crosstown and see us today. We’re located on the second floor of the east wing, between Stevenson’s Shoes and the stationery shop. To sweeten the deal, bring in this page and we’ll knock 10% off your first purchase!
53．What is NOT mentioned about Jessica’s?
A．It carries children’s games.
B．It sells a variety of jewelry.
C．It started its business lately.
D．It is next door to an office supply store.
正确答案：A
54．How can customers receive a discount?
A．By bringing in their children
B．By showing an advertisement
C．By purchasing multiple items
D．By attending the grand opening
正确答案：B
Attention: Registered participants of the Davidson Woodworking Workshop On September 2, a notice was sent out to everyone who had registered stating that the date of the workshop had been changed from Saturday, October 5 to Saturday, September 28—one week earlier. Unfortunately, this information is incorrect; the date has actually been pushed back one week. None of the other event details have been altered. The workshop will still be held on the Davidson Community College campus from 9:00 am to 5:00 pm, with a one-hour break for lunch. We apologize for this inconvenience and hope to see you there.
55．What is the purpose of the notice?
A．To encourage registration
B．To correct a mistake
C．To announce a workshop venue
D．To provide event details
正确答案：B
56．When will the workshop be held?
A．September 2
B．September 28
C．October 5
D．October 12
正确答案：D
After twenty years of excellent service, but an unfortunate decline in revenues during the last two, Kat’s Restaurant is undergoing a change of ownership. The founder and original owner, Katrina Adams, has plans to open a new upscale Italian restaurant, in contrast to the low-budget cuisine Kat’s has become famous for. Taking her place is restaurateur Patrick Abbas, owner of five other restaurants in the Hyde Park area. He has indicated that the menu will remain largely the same, though he is sketching out plans to fit more tables into the somewhat limited space of the restaurant. Kat’s will close its doors December 1 and will reopen as Pat’s Place sometime in February.
57．What aspect of the restaurant is being changed?
A．Its staff
B．Its cuisine
C．Its location
D．Its name
正确答案：D
58．What is suggested about Mr. Abbas?
A．He runs other Italian restaurants.
B．He is a professionally trained chef.
C．He wants to increase seating capacity.
D．He is a newcomer to the restaurant business.
正确答案：C
Dear Mr. Simon, I am writing to you after discovering your entertaining and informative travel website, Around the World. I am not ashamed to admit that I spent a solid two hours perusing your articles on foreign customs and amazing cultural sites, even though I originally stumbled onto it while doing a search for study abroad programs. I feel you’ve done a wonderful job creating content that appeals to a wide variety of people eager to discover new things about the world. Congratulations! I
am a writer by profession, and I recently published my debut work, entitled Lost in France. The story deals with an early travel experience I had in the country and how my memories of it changed when I returned later as an adult. I noticed that your site features several book reviews, and I was wondering if you would consider posting your impressions of my work. I am not looking for a guarantee of praise; your honest opinion is all I ask. If this is a proposition that interests you, I would be happy to send you a copy at my own expense. I only ask that you contact my publisher prior to posting a review so that they may anticipate the publicity. Thanks for your consideration, - Kimi Matsuri
59．Why is Ms. Matsuri writing to Mr. Simon?
A．To submit a story for publication
B．To congratulate him on the launch of his website
C．To request a review of her book
D．To complain about an unfair review
正确答案：C
60．What subject was Ms. Matsuri initially researching?
A．Cultural sites around the world
B．Travel book reviews
C．Customs of foreign countries
D．International learning opportunities
正确答案：D
61．What is indicated about Lost in France?
A．It is a work of nonfiction.
B．It is a sequel to Around the World.
C．It is Mr. Simon’s first novel.
D．It is critically acclaimed.
正确答案：A
62．What does Ms. Matsuri offer to do?
A．Ship the book
B．Contact the publisher
C．Review the website
D．Travel with Mr. Simon
正确答案：A
Officials at the McNeil Museum of International Art are announcing that the
museum’s March exhibition is going to be something special. It’s all thanks to Mr. Antonio Garcia, one of the museum’s most active members and a man who has donated generously during fundralsers in the past. His most recent contribution, however, has come not in the form of money but rather art itself. For most of his adult life, Mr. Garcia, a native of Colombia, has been collecting both traditional and contemporary works from around South America, including several hundred indigenous weavings from Bolivia. Now, he has gifted a significant portion of these, along with pieces from Peru and Ecuador, to the McNeil. The March exhibition will feature these new acquisitions. Additionally, Tom McClosky, the museum’s general curator, has organized a unique experience for museum members. On February 26, a guided tour will be provided by Mr. Garcia, who will share details about the artwork as well as personal stories of how he acquired it. The exhibition, titled “Andean Artscapes,” is scheduled to open to the general public on March 2.
63．What is said about Antonio Garcia?
A．He is the museum’s general curator.
B．He recently made a large monetary donation.
C．He has presented the museum with his collection.
D．He is the newest member of the museum.
正确答案：C
64．Which country’s artwork will NOT be included in the March exhibition?
A．Peru
B．Colombia
C．Ecuador
D．Bolivia
正确答案：B
65．What is mentioned about museum members?
A．They must renew their membership each month,
B．They will see the exhibition before the general public.
C．They are expected to donate money in return for a tour.
D．They will visit the museum together on March 2.
正确答案：B
From: Sue YiTo: Carlton CheeversSubject: Inspection, D4 toaster Carlton, I’m doing a product testing on the ToastMaster D4 Bread Toaster this week, and I’ve encountered a unit that gives me cause for concern. The product number is D4-230943-F, and I’ve found that when all four toaster slots are in use, the unit overheats to dangerous levels. Clearly, there is a problem with the temperature control
apparatus, because according to the product specifications, the maximum heat yield should be well within safety limits. I see here that an inspector from your department, Elisa Chow, signed off on this unit when it came through her station last week. I’d like for you to speak with Ms. Chow and find out how this defect managed to make it past her scrutiny. I’ve already talked to Marshall Lander, the product designer, and he feels this is probably an isolated incident. But we need to get to the root of the problem before we send these toasters out into the market. - Sue 66．What is the purpose of the email?
A．To request that a product’s sales be inspected
B．To suggest a change to the inspection process
C．To report a problem with a product
D．To inquire about the specifications for a product
正确答案：C
67．Who most likely is in charge of the inspection team?
A．Sue Yi
B．Marshall Lander
C．Elisa Chow
D．Carlton Cheevers
正确答案：D
68．What is suggested about the ToastMaster D4 Bread Toaster?
A．Its use has resulted in several injuries to customers.
B．It was revealed to have commonly known defects.
C．It was not designed to toast four slices at once.
D．It is not yet available in stores.
正确答案：D
Attention, employees. As your supervisors should have informed you by now, the building’s electrical system will be undergoing renovations this weekend. The main purpose of the work is to replace all emergency circuit breakers with more modern versions to ensure the safety of all workers. In addition, the system will be upgraded to accommodate the increase in power necessitated by the opening of our new wing of offices next month. Supplementary electrical outlets will also be added in equipment rooms and near all high-use devices, such as printers and copiers. Due to the nature of the work, power to the building will need to be switched off and on several times over the weekend. This could potentially damage any equipment connected to the power grid, so we are asking everyone to unplug all devices, from pencil sharpeners to computer monitors, before they leave for the day. Additionally, there
will be no overtime work performed at our offices this weekend. Anyone who has applied for and received permission for overtime hours should carry out their work at home. Please contact Ms. Suzuki in the tech department with any questions. Thank you.
69．What changes are NOT involved in the scheduled work?
A．The installation of new power outlets
B．Raising the capacity of the electrical system
C．The replacement of old emergency circuit breakers
D．Redesigning the offices of the tech department
正确答案：D
70．What is expected to happen next month?
A．Updated office equipment will be purchased.
B．An electrical system will be repaired.
C．Electrical power will be turned off.
D．The company’s workspace will be expanded.
正确答案：D
71．What are employees instructed to do today?
A．Visit the tech department
B．Apply for overtime permission
C．Disconnect electrical devices
D．Turn their monitors off and on again
正确答案：C
Dear Ms. Amanda Parker, Thank you for your interest in attending the 63rd annual Southeast Regional Salesperson Conference, to be held July 12 through July 14 in the ballroom of the Inter-Regency Hotel. Enclosed is a registration form for you to fill out and send back to reserve a seat. Please note that the registration cost has increased to $150 from last year’s fee of $120. The change is in response to a sharp rise in registrations last year. If we see the same percentage of increase this year, we will not have enough space to accommodate everyone, so it was felt that the higher fee would keep the number of registrants within reason. The deadline for registration is June 15. Please have your form postmarked by that date to participate in regular registration. After June 15, an additional fee of $40 will be applied for expedited registration. And, as always, all registration fees include a non-refundable $50 deposit to protect against cancellation. By affixing your signature to the registration form, you agree to abide by these and all other terms governing the Southeast Regional Salesperson Conference, which can be found on the back of the
form. Sincerely yours, Maxine Stinson, Conference Organizer 72．Why did Ms. Stinson send this letter?
A．To notify conference participants of a recent fee increase
B．To detail the policies pertaining to conference attendance
C．To report a problem with Ms. Parker’s registration status
D．To encourage conference members to register early
正确答案：B
73．What is indicated about the conference?
A．It has been held continuously for decades.
B．Its location is different from last year’s.
C．It will have more sessions this year.
D．Its registration deadlines are flexible.
正确答案：A
74．What happens after June 15?
A．Registrants are given special status.
B．The cost of registration goes up.
C．Registrations will no longer be accepted.
D．A different registration form will be used.
正确答案：B
75．How much will participants lose if they cancel their registration?
A．$40
B．$50
C．$120
D．$150
正确答案：B
It has been just over a year now since the city of Talbot partnered with local firm Construction Waste Processing (CWP) to undertake a massive cleanup project in the warehouse district and other underutilized urban areas. CWP is nationally recognized as a leader in the field of industrial waste recycling, having developed and patented a method of reprocessing concrete, steel, synthetics, and other materials that result from building demolition. Still, at the one-year mark the Talbot City Council called in an independent agency, Waste Management Watchdogs (WMW), to analyze CWP’s progress thus far. The results were released yesterday, and CWP earned a phenomenal score of 29 out of 30. Specifically, WMW judged their cleanup of demolished
structures in the warehouse district as “excellent.”This comes as good news for the city council, for it means the unprecedented investment of $45 million in the cleanup was wisely spent. CWP will be on the job for another two years, after which time a designer will be chosen to re-imagine and revitalize the warehouse district and downtown Talbot. Talks with several firms have already begun, most notably with the celebrated Canadian organization Celsus Urban Planners. Regardless of the outcome, however, residents of Talbot can be proud that homegrown Construction Waste Processing has performed so admirably, helping the environment at the same time as helping to put Talbot on the industrial services map.
76．What is the article mainly about?
A．Plans to revitalize a downtown area
B．A method for reusing industrial waste
C．Problems with the Talbot city budget
D．The progress of a recycling project
正确答案：D
77．What is happening in the warehouse district?
A．Modern designs are being experimented with.
B．A new company is opening a factory.
C．Waste from other projects is being dumped.
D．Old buildings are being torn down.
正确答案：D
78．Which organization was responsible for rating the work completed?
A．Celsus Urban Planners
B．Construction Waste Processing
C．The Talbot City Council
D．Waste Management Watchdogs
正确答案：D
79．The word “unprecedented” in paragraph 3, line 2, is closest in meaning to A．moderate
B．approved
C．unfortunate
D．exceptional
正确答案：D
80．What is planned to occur in two years?
A．Urban areas will be renovated.
B．CWP’s contract will be renewed.
C．A design firm’s work will be assessed.
D．Urban planners will solicit public opinions.
正确答案：A
From: Wendy ThackerayTo: Customer Service Department, One Star TelecomSubject: My May phone statementCustomer Service: I signed up for a cell phone plan with One Star this past March. According to the contract I signed, I was to be charged a base fee of $59 per month for unlimited Internet use and up to 600 minutes of call time. Anything over 600 minutes would be billed at a rate of 20 cents per minute. I chose this plan because I knew I would never surpass the regular minutes. However, in my May phone statement, it clearly shows that I only logged 479 minutes of call time during the month. Yet, the total in the “amount owed”column, before taxes, is listed as $69. Can you explain this discrepancy? I have heard horror stories from friends who receive service from other phone companies about sudden and unannounced rate hikes. I chose One Star specifically because I was led to believe this would never happen. I hope I wasn’t mistaken in that assumption. - Wendy Thackeray From: John Ming, Customer Service Representative To: Wendy Thackeray Subject: Re: My May phone statement Dear Ms. Thackeray, Let me begin by thanking you for bringing this issue to our attention. As you may have guessed, there was an error in the processing of your bill for the month of May. One Star is deeply sorry for the inconvenience, and I assure you that the overcharged amount will be credited to your account as of the June billing cycle. You are correct in believing that One Star will never increase your monthly rate without your knowledge—this was simply the result of a computer glitch. Please allow us to make this up to you and restore your faith in our company. To demonstrate our sincerity, we will immediately raise your monthly call time limit to 700 minutes and throw in unlimited texting. All other details of your plan will remain the same, including the low monthly cost of $59. Also, I recommend that you visit our website and click on the “Customer Survey” button at the top right corner. This will give you a means to provide more details about your experience and help us better serve you and our other customers in the future. Thank you for your understanding and for choosing One Star Telecom. John Ming, Customer Service Representative 81．What is the purpose of the first email?
A．To complain about a defective phone
B．To request a review of information
C．To ask for an account to be modified
D．To terminate a phone contract
正确答案：B。