企业员工关键绩效考核指标体系设计

摘要

在全球一体化的背景下，企业之间的竞争越来越激烈。要想在激烈的竞争中站稳脚跟，取得一席之地，就必须充分利用企业的各种资源，尤其是具有无限潜能的人力资源。要充分激发人的潜能，调动员工的积极性，企业就必须有效地进行绩效考核，而KPI是把企业的战略目标分解为可运作的远景目标的一种工具，是企业绩效管理系统的基础，因此，企业设计一套适合自身的KPI体系具有至关重要的作用。

KPI是指一系列集中在企业绩效方面的评价指标，这些指标对企业当前的发展和未来的成功起到关键作用，是用来衡量某一岗位人员工作绩效表现的具体量化指标，是对工作完成效果的最直接衡量方式。KPI来源于对企业总体战略目标的分解，反映最能有效影响企业价值创造的关键驱动因素。因此，本文主要介绍KPI、KPI体系及其设计过程中存在的问题，并通过对案例公司绩效考核指标体系进行分析，指出其绩效考核体系设计过程中应注意的问题。然后再根据公司的具体情况，在先进的理论指导下，设计出适合公司本身的KPI体系。

关键词：KPI，指标标准，权重，KPI体系

Abstract

In the context of globalization, the competition between enterprises becomes more and more fierce. To gain a firm

foothold in the fierce competition, it is necessary to take full advantage of the variety of resources, especially the human resources. Necessary to fully develop one's potential and mobilize the enthusiasm of employees, companies must effectively carry out the performance appraisal. The KPI is the tool that broke the corporate strategic objectives down to a artificial vision can be transported and ii is the basis of corporate performance management system. Therefore, it is important to design a suitable KPI system .

The KPI is a series evaluation that focus in business performance, these indicators play a key role in the development of current business and future success, is a specific quantitative indicators used to measure the performance of certain staff positions and to complete the work the most direct measure of the effect. KPI comes from the decomposition of the overall strategic objectives reflect the key drivers of the most effective enterprise value creation. Therefore, this article introduces the KPI, KPI system and its problems in the design process, and analyze the case of company performance evaluation index system, that should be noted that in its performance appraisal system design process. Then according to the specific circumstances of the company, advanced under the guidance of the theory, design a KPI system for the company itself.

Key words: KPI, indicator standards, weights, KPI system

目录

1.绪论 (1)

1.1研究背景 (1)

1.2研究目的和意义 (1)

1.3 研究方法和步骤 (2)

1.3.1研究方法 (2)

1.3.2研究步骤 (2)

2.KPI体系设计的相关理论知识 (3)

2.1 KPI的定义 (3)

2.2 KPI的特点 (4)

2.3 设立KPI的原则 (4)

2.4 构建KPI体系的价值 (5)

2.5 KPI体系的设计方法 (5)

2.6 KPI体系设计的程序 (5)

3.京成公司的KPI体系介绍 (7)

3.1 京成公司简介 (7)

3.1.1京成公司概况 (7)

3.1.2京成公司的组织结构图 (7)

3.1.3京成公司原有KPI考核体系 (8)

3.2 原KPI体系中存在的问题 (11)

4.京成公司KPI体系再设计的总体要求 (12)

4.1 KPI体系再设计的目标 (12)

4.2 KPI体系再设计过程中的总体要求 (12)

5.京成公司KPI体系再设计 (13)

5.1 明确企业战略，提取KPI (13)

5.2 确定指标评价标准 (13)

5.2.1确定指标标准的依据 (13)

5.2.2确定指标标准的方法 (14)

5.2.3京成公司指标标准的确定 (14)

5.3 确定指标权重 (14)

5.4 京成公司KPI审核 (19)

6. 结论 (20)