行业英语交际手册 正稿

Module One Meeting and Greeting PeoplePart 1 Introducing YourselfA. Selected Functional SentencesThe following selected sentences are often used for making self-introductions in different situations involving meeting and greeting people. Read aloud with correct pronunciation and remember them .1) Meeting and greeting a foreign customer whom you don’t know at an airportB. Model DialoguesDialogue 1Greeting a Foreign Guest at the Airport( Mr.Mkapa---Marketing Executive of XYZ Company from Tanzania proceeds toward the Green Exit and just outside are Ms. Li Mei, P A to Mr.Zhang, and Mr.Zhang-Sales and Marketing Director of China International ABC Group Co., with Li Mei holding a large sign which reads “Welcome Mr.Mkapa ”. Mr.Mkapa now sees the sign, waves, and proceeds toward the two people. Mr.Li and Mr. Zhang introduce themselves to one another.)L: Excuse me, but aren ‘t you Mr.Mkapa---Marketing Executive of XYZ Companyfrom Tanzania?M: Y es, I am. My name is Joseph Mkapa.L: I ‘m Miss Li, Mr. Zhang ‘s Personal Assistant at China International ABC Group Co. . I ‘m here to welcome you.M: H ow do you do, Miss Li. Thank you for coming to meet me.L: How do you do, Mr. Mkapa. Welcome to China. This is our Sales and MarketingDirector Mr.Zhang. Mrs.Harris from Canada? 1. Excuse me ,but aren ‘t you Miss Jerry Rose from Britain? Mr.Mkapa from Tanzania Ms.Jonblansky from Egypt? 2. If I am not mistaken, you must be our long-expected guest XXX from YYY . Please allow me to introduce myself . 3. May I introduce myself? I ‘m …. 4. Joseph Mkapa------Marketing Executive from XYZ Company My name is …M: Hello , Mr.Zhang, I've heard so much about you . Nice to meet you.Z: Nice to meet you, too.L: Mr. Mkapa., how was your flight?M: N ot bad. The service on board was excellent. However, the flight took me about 4 hours from Dar es Salaam to Addis Ababa where I had a stopover and then changed to the direct flight from there to Beijing. The non-stop flight from Addis Ababa in Ethiopia to Beijing took almost 12 hours. I do not sleep well on planes, so I am a little tired.Z: Well, in that case, we'll cancel tonight's arrangement. We shall try to make your visit as pleasant as possible so that you will take home happy memories.M: Thanks. I'm sure I will.L: Our car is waiting over there. Let's drive to the hotel. May I help you with your baggage, Mr.Mkapa?M: N o, thanks. I can manage. Let's go.Dialogue 2(A: Lin Fang, a secretary of the United Textile Corporation; B: Mr. Black, a manager of a foreign company)A: Excuse me, but are you Mr. Black from the International Trading Corp.?B: Yes, I'm John Black.A: Allow me to introduce myself. My name is Lin Fang. I'm from the United Textile Corporation. I'm here to meet you.B: Glad to meet you. I have the feeling that we have known each other for a long time. A: Of course. We have talked to each other for so many times over telephone. Did you have a nice flight, Mr. Black?B: Yes, the flight was smooth. The service was good, too.A: I'm glad to hear that! Do you have all your luggage here?B: Yes, it's all here.A: We have a car over there to take you to your hotel.B: That's fine.A: Let me help you with that suitcase.B: Thanks a lot.A: Shall we go, then?B: Yes, thank you for all your trouble.A: No trouble at all. This way, please.2) Meeting a visitor or a new colleague for the first timeA new colleague might say: You may say:My name is …I am…I am …My name is …How do you do ? How do you do?Pleased PleasedIt‘s my honor to meet / see you Glad to meet /see you, tooIt‘s a pleasure It‘s a pleasureDialogue 3Meeting a New Colleague at the Office(Mr.zhang---Sales and Marketing Managing Director of China International ABC Co. comes into the office and announces to all his co-workers…)Mr.zhang: Good morning, everyone! Let me introduce our new colleague to you. His name is Jonblanski Clark---a programmer from HIJ Computing Company. Heis going to join us. Jonblanski, this is my secretary, Li Mei.Jonblanski: How do you do? Good to meet you.Li Mei: How do you do? Nice to meet you, too.Michelle: Mr.zhang, since you‘re very busy, let us introduce one another ourselves. Mr.Zhang: That‘s a good suggestion. So go ahead.Michelle: My name is Michelle, the assistant manager of this Department. Pleased to meet you. Jonblanski: Pleased to meet you, too.Michelle: She is Naomi….Naomi: It‘s Naomi I-t-o-h, but please call me Naomi. Nice to meet you! Jonblanski: It‘s my honor to meet you. What do you do here if I may ask?Michelle: Oh , she‘s on the market research side.Jonblanski: Thank you all very much for the introductions. I‘m so glad to have become one of you. I‘m really happy to be here.3) Meeting and greeting people whom you seem to have met beforeDon‘t I know you from somewhere ? I‘m not sure .do you ?Haven‘t we met before ? Have we?You know ,you look really familiar . Mm-hmm….Oh,yes. I remember you now .I think we were in the same reception /Yiwu Commodities Fair /Boao Asian Forum.Yes, that‘s right. My name is …No. I don‘t think so. I think you have the wrong personOh. SorryDo n’t I Know You from Somewhere?( At the Books Exhibition, Ms Ross comes across Mr.Mkapa whom she thinks she knows. She doesn’t remember Mkapa’s name, but she thinks she remembers something about him. Please check how they introduce themselves.)Jennifer: Phew! It‘s crowded.John: It sure is. Well, you know what‘s like launching a new book.Jennifer: That‘s true , especially on the occasion of an international book exhibition. John: Mm-hm.Jennifer: It‘s really hot here, isn‘t it ?John: It is, isn‘t it ? Far too hot.Jennifer: (sigh)John: Are you enjoying the exhibition?Jennifer: Yes.John: Good .Jennifer: You know, you look really familiar. Don‘t I know you from somewhere ? John: I‘m not sure.Jennifer: I think we were in the same Books Exhibition held in Frankfurt, Germany a couple of years ago. With Mr.Walden?John: Ah, I remember you, now!Jennifer: My name‘s Jennifer, Jennifer Ross.John: I‘m John Mkapa. It‘s good to see you again. Sorry I didn‘t recognize you at first.Jennifer: Well, maybe my hair is a lot longer now, and I didn‘t wear glasses then.4) Greeting each other among acquaintancesIf your colleague says: you may say:Greeting:—Good morning, —Good morning!—Good afternoon,Li mei —Good afternoon!—Good evening, —Good evening!Be polite: —How are you ?Reply: —I‘m fine, thank you.And how are you? —Fine, thanks.Make further small talk: Good weekend/holiday? —Excellent, thank you.chilly outside. Yes, kind of.It‘s cold this morning. very cold.a fine day today. isn‘t it ?Meeting a Colleague on the Way to the Club(Steven and Janet are colleagues. They encounter one anther on their way to the health club. They are making small talks.)Steven: Hi, Janet. Good morning. It‘s sunny today, isn‘t it?Janet: Yes, isn‘t it?Steven: Hey, what‘s the matter? You seemed to have something on your mind.Janet: My boss‘s birthday is tomorrow, and I have no idea what to get him.Steven: Why not …?Janet: Well, I overheard that he needed a new pair of football boots. I just went to the Athlete‘s Center, but I couldn‘t afford the ones he really wants. Everything thereis way too expensive.Steven: Have you tried The Sports Shop?Janet: I have never heard of it.Steven: They are having all sorts of Christmas specials and sales now. Almost everything is 40-50percent off.Janet: Terrific! Where is it?Steven: It‘s on Wangfujing Street next to Dong An Plaza.Janet: Ok, I know where it is then.Steven: The Sports Shop is right across from a Catholic church.Janet: I‘ll go over there right after lunch. Thanks.Steven: Glad to help. Good luck!Dialogue 6Meeting and Greeting Friends(A: Miss Lin, the secretary; B: Mr. Black; C: Mr. Parker, the associate of Mr. Black)A: Hello, Mr. Black, how nice to see you again. How have you been?B: Fine, and you?A: Just fine, thanks. Our manager Mr. Wang asked me to say ‗hello‘ to you. He meant to come here to meet you in person. But some other business held him back, so he asked me to come in his place.B: That's exactly the same. I don't think you know Mr. Parker, my associate.A: How do you do, Mr. Parker? My name is Lin Fang.C: How do you do, Miss Lin?A: Nice to meet you, Mr. Parker. Is this your first visit to China?C: Yes, it's my very first. I've been looking forward to visiting your beautiful country. A: I hope you'll have a pleasant stay here.C: Thank you. I'm sure I will.A: Well, you must be tired after your long flight. Our car is out in the parking lot.B: Fine.A: Let's go, please.Part 2 Introducing Other PeopleA. Selected Functional SentencesThe following selected sentences are often used for introducing other people , such as your business partners, colleagues, friends, and customers, etc. in different situations. Read aloud with correct pronunciation and intonation and remember them.Introduction PatternsB. Model DialoguesDialogue 1Introducing a Friend to Your Close ColleagueHugh: Oh, Stella, here comes John. Stella. I ‘d like you to meet John. John, this is Stella. She is a close colleague of mine.Stella: Pleased to meet you.John: Pleased to meet you too.Hugh: Stella ‘s just joined us, she ‘s joining the information technology project.Stella: Yes.John: Oh, that ‘s great.Hugh: And John ‘s deputy head of the MBA department of University of International (Suppose the first person ‘s name is Stella Estay; the second person is Naomi Itoh; you are introducing them to each other) When addressing the first person you may say: Turning to the second person you may say: Stella Estay Naomi Itoh , this is Stella Estay. This is Naomi Itoh.I ‘d like you to meet a friend of mine. I ‘d like to introduce a colleague of mine. Let me introduce someone to you. --She is a former colleague of mine. --she works for our competitor. --she is a good friend of mine. --We participated in the Boao Asian Forum together.Business and Economics.Stella: Oh, really?John: Yes.Stella: Oh. I‘m really happy to be here.John: Well, it‘s good to have you on board!Stella: Thanks. Thanks.Dialogue 2Meeting and Greeting Both Old and New FriendsStella: Hello, Caroline. Nice to see you again. How are you?Caroline: Fine, thanks. And how are things at the Frankfurt office?Stella: Oh, not too bad, not too bad. We‘ve been quite busy this year. By the way, I read in the paper that you have moved to your new offices.Caroline: Yes, we moved at the beginning of the year.Stella: So, where exactly are you now.Caroline: Right in the middle of Geneva.Stella: So, the problem of space should be solved now.Caroline: yes, we‘re all one big happy family now.Stella: Well, I‘m glad to hear that.Caroline: Uh, may I introduce you to Clive Harris?Stella: Ah. How do you do? My name is Stella Black. I work in the Frankfurt office. Harris: Pleased to meet you. I‘m Clive Harris.Stella: Pleased to meet you.Caroline: Harris joined us at the beginning of the year.Stella: I see. Where are you based?Caroline: In the Geneva office.Stella: Uh-huh. What exactly do you do?Harris: Well, I‘m part of the information technology consultancy team.Stella: Right. I‘m responsible for our financial services consu ltancy.Harris: I see.Stella: Geneva. Isn‘t Maria Delgado there?Harris: Yes. She‘s in the same division, but on a diff erent team.Stella: Right. So, are you busy at the moment?Harris: Yes, we are working on a big project for Telcomsa.Stella: Oh, what do they do?Harris: They make telephone equipment for the telecommunication administration.They‘re pretty big.Stella: How many people do they employ?Harris: About 8,000.Stella: 8,000?Harris: That‘s all over Geneva！Stella: So, how long have you been working on the project?Harris: Two months now.Stella: So, how much more work is there to do?Harris: Well, that is a difficult question. It all depends.Caroline: Oh, will you excuse me, please? I have to go and talk to our French colleagues.See you later.Stella: See you later.Harris: Bye.Part 3 Getting the Name RightA. Selected Functional SentencesThe following selected sentences are often used for getting clarification of someone’s name, or getting someone’s name r ight. Read aloud with correct pronunciation and intonation and remember them. At the same time, please interpret them into Chinese silently.firstWhat‘s your last name?Sorry,I didn‘t quite catch your first name.lastB. Model DialoguesDialogue 1How Do You Spell Your Name?(Mr. Clark is asking whether there is a fax for him at the reception desk of a hotel. See how the attendant gets his name right.)A: Hello. Can you tell me if there is a fax for me? My name‘s Jonblanski, Jonblanski Clark.B: Sorry, I didn‘t catch your first name. Ho w do you spell that?A: J-O-N-B-L-A-N-S-K-IB: Sorry. Could you repeat that?A: J-O-N-B-L-A-N-S-K-IB: Let me check… Yes. Here it is, Mr. Clark.A: Thank you very much.B: You‘re welcome.Dialogue 2I Didn’t Quite Catch Your First NameClerk: Ah. Good morning, sir. I understand you‘d like to open a new bank account with us.Customer: That‘s right.Clerk: Good. Now then, I need to get some personal information from you, so we‘re going to have to fill in this form. So, if I may st art your first name? Customer: Yeah, that‘s Theodore.Clerk: Sorry, I didn‘t quite catch your first name. Can you spell it?Customer: It‘s T-H-E-O-D-O-R-E.Clerk: And your last name…?Customer: Itoh.Clerk: Sorry, would you repeat?Customer: I-t-o-h.Clerk: Now, what‘s your occupation?Customer: I‘m an assistant manager at a road haulage company.Clerk: Huh-huh. How long have you been working there?Customer: Oh-er-about fifteen years.Clerk: Right, now … what‘s your address?Customer: It‘s 402, Long Road, London.Clerk: London. ( nervous giggle ) Would you tell me your date of birth, please? Customer: Yes, it‘s the 7th of January, 1959.Clerk: Right. That‘s lovely. I think that‘s all we need for the moment. Would you just sign here, please？Words and Expressions1.executive[ig'zekjutiv] n.执行者，主管人员2.proceed [prəu'si:d] vi. (正式用语)前进，行进3.PA＝Personal Assistant 个人助理4.stopover ['stɔp,əuvə] n.中途停留5.flight[flait] n.航空旅行6.colleague['kɔli:g] n.同事7.smooth[smu:ð] a.顺利的；平稳的8.exhibition[,eksi'biʃən] n.展览会e across 不期而遇unch[lɔ:ntʃ] vt. 推出（新产品）11.afford[ə'fɔ:d] vt.买得起12.hold back 抑制；阻止13.way [wei] ad.远远地，大大地14.specials and sales 特价货和廉价货15.off ad. 折扣，如“10% off”指的是“打9折”16.terrific [tə'rifik] a.很棒的17.deputy ['depjuti] n.代理人，副手18.on board 有（工作上的）联系19.consultancy[kən'sʌltənsi] n.咨询，顾问20.division [di'viʒən] n.部门21.haulage ['hɔ:li dʒ] n.托运22.luggage['lʌgi dʒ] n.行李Notes to the Dialogues in This Module1.non-stop flight=direct flight 直达飞行2.Addis Ababa 亚德斯亚贝巴（埃塞俄比亚的首都）3.Ethiopia（埃塞俄比亚）4.corporation公司，股份公司，商行（同义词有：company，firm，incorporation）Additional Useful Expressions for Titles in a Company(公司里常遇见的职务头衔)Chairman主席，会长，董事长Director董事，理事，司长Managing director/ general director总经理President总裁Executive vice president of the import and export corporation进出口公司执行副总裁Senior vice-president高级副董事长Senior executive高级主管A senior vice-president一位资深副董事长Manager经理Assistant manager副经理Minister部长，公使Vice-minister副部长Minister assistant部长助理Division chief/ director处长Section chief科长Additional Useful Expressions for Meeting a Foreign GuestWelcome to Beijing. 欢迎来北京。