《management教学资料》managing groups and teams.pptx
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• Open & cohesive group dynamics
Paul Jackson, Jufe 2014
1
Let’s move on to Groups and Teams –Chapter 13
• Questions !!—what are they?
– Give some examples
• Why do people need to work in a team? • What are some of the problems
Ineffective
Atmosphere suggests boredom or tension Discussion dominated by a same people & often irrelevant No common objective apparent
Members talk over one another & don’t listen Conflict avoided or allowed to develop into politicking Simple majorities seen as sufficient
15–4
Characteristics of Effective & Ineffective Groups
Effective
Informal atmosphere
Relevant discussion & active participation
Task understood & commitment to task accomplishment Members listen to each other Conflict not avoided but dealt with openly & constructively Decisions reached by consensus
– Formal groups
• Work groups defined by the organisation’s structure that have designated work assignments and tasks.
– Appropriate behaviors are defined by and directed toward organisational goals.
Paul Jackson, Jufe 2014
5
Stages of Group Development
‘Let’s pull together!
• Forming
• Storming
• Norming
• Performing
Tuckman & Jenson
Paul Jackson, Jufe 2014
about being in a team? • What makes a team effective?
Paul Jackson, Jufe 2014
2
Groups
Paul Jackson, Jufe 2014
3
Understanding Groups
• Group
– Two or more interacting and interdependent individuals who come together to achieve particular goals.
Settled Interdependence
Paul Jackson, Jufe 2014
Close and Supportive
14
Performing
• Full maturity & productivity reached
• Flexible & creative working patterns adopted
Paul Jackson, Jufe 2014
11
Stages of Team Development
• Characteristics of Performing/Mature Rapport
Resourceful Energy Task Related
Flexible
Openness
Effective
Opting Out
Noisy
Rebellion
10
Norming
• New & more realistic objectives agreed
• Patterns of behaviour & norms agreed
• Degree of openness & trust established
6
Stages of Team Development
• Characteristics of Forming/Testing
Polite
Impersonal
Watchful
Guarded
Silence
Anxiety
Concern for Structure
Dependence on Leader
Paul Jackson, Juevelopment
• Characteristics of Storming/In fighting
Confronting People Sub Grouping
Conflicts
Feeling Stuck
Paul Jackson, Jufe 2014
Managing Groups and Teams JUFE ---May,2014
Professor Paul Jackson, MBA, MA, PgDip, PgCert, BA, FHEA, AMBA Ex Coventry University, United Kingdom
Paul Jackson, Jufe 2014
– Informal groups
• Groups that are independently formed to meet the social needs of their members.
Important to know differences between
Paul Jackson, Jufe 2i0n1f4ormal/formal
Paul Jackson, Jufe 2014
1
Let’s move on to Groups and Teams –Chapter 13
• Questions !!—what are they?
– Give some examples
• Why do people need to work in a team? • What are some of the problems
Ineffective
Atmosphere suggests boredom or tension Discussion dominated by a same people & often irrelevant No common objective apparent
Members talk over one another & don’t listen Conflict avoided or allowed to develop into politicking Simple majorities seen as sufficient
15–4
Characteristics of Effective & Ineffective Groups
Effective
Informal atmosphere
Relevant discussion & active participation
Task understood & commitment to task accomplishment Members listen to each other Conflict not avoided but dealt with openly & constructively Decisions reached by consensus
– Formal groups
• Work groups defined by the organisation’s structure that have designated work assignments and tasks.
– Appropriate behaviors are defined by and directed toward organisational goals.
Paul Jackson, Jufe 2014
5
Stages of Group Development
‘Let’s pull together!
• Forming
• Storming
• Norming
• Performing
Tuckman & Jenson
Paul Jackson, Jufe 2014
about being in a team? • What makes a team effective?
Paul Jackson, Jufe 2014
2
Groups
Paul Jackson, Jufe 2014
3
Understanding Groups
• Group
– Two or more interacting and interdependent individuals who come together to achieve particular goals.
Settled Interdependence
Paul Jackson, Jufe 2014
Close and Supportive
14
Performing
• Full maturity & productivity reached
• Flexible & creative working patterns adopted
Paul Jackson, Jufe 2014
11
Stages of Team Development
• Characteristics of Performing/Mature Rapport
Resourceful Energy Task Related
Flexible
Openness
Effective
Opting Out
Noisy
Rebellion
10
Norming
• New & more realistic objectives agreed
• Patterns of behaviour & norms agreed
• Degree of openness & trust established
6
Stages of Team Development
• Characteristics of Forming/Testing
Polite
Impersonal
Watchful
Guarded
Silence
Anxiety
Concern for Structure
Dependence on Leader
Paul Jackson, Juevelopment
• Characteristics of Storming/In fighting
Confronting People Sub Grouping
Conflicts
Feeling Stuck
Paul Jackson, Jufe 2014
Managing Groups and Teams JUFE ---May,2014
Professor Paul Jackson, MBA, MA, PgDip, PgCert, BA, FHEA, AMBA Ex Coventry University, United Kingdom
Paul Jackson, Jufe 2014
– Informal groups
• Groups that are independently formed to meet the social needs of their members.
Important to know differences between
Paul Jackson, Jufe 2i0n1f4ormal/formal