菜鸟的职场英语进阶指南5
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As the person charged with handling those who come in and out of your office, it’s likely that you’ll be thrown into the occasional stressful situation: multiple visitors at one time; several phone lines ringing simultaneously; questions you might not have answers to. Remaining calm throughout any situation is key in providing top-notch receptionist.
Useful expressions
-Mr. Anderson, this is our guest, the sales manager from ABC company, Mr. Robert. -Mr. Robert, this is my director, Mr. Anderson.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Step2 Check the appointment
Unit 8 Receiving Visitors -Receiving Visitors in the Office
To mainly check about whether he or she has an appointment.
Useful expressions
Hello, Mr. Anderson, there is a Mr. Smith here wanting to see you. Notice：You use an "A" to show this Mr. Smith is a stranger visitor without appointment.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
3 Steps
1பைடு நூலகம்
Greeting
2
Confirming
3
Registering
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Step3 Keep a register
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Useful expressions
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Useful expressions
1.Would you like to take a seat and wait for a while? 2.If you'd like to take a seat, I'll tell my director you're here. 3.Take a seat, please. I'll go to see whether our boss is in. Wait a few seconds, please. I'll ring his extension.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
If the guest has an appointment, after confirming by checking the record, allow the guest in and show him the direction. If you are not busy, you can accompany the visitor to your boss's office. There, give a brief introduction between your boss and the visitor.
Keep a record of the visitor for future check, including the guest's name, job title, company, reason to visit and time.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
1.Look up when someone approaches your desk and smile. 2.If you're on a personal call hang up immediately. 3.If you are on a business call,make eye contact with the visitor ,finished your phone call as soon as possible, focus on the visitor with a smile and apologize for the delay.
Useful Expressions 1.Good morning , welcome to HC company. Can I help you? 2.Nice to meet you. How can I help you?
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Learning Objectives
1. To get familiar with the procedure of receiving visitors as a receptionist 2. To have a mastery of several related expressions 3. To get hold of reception etiquette
If the guest has no appointment, you also need to be patient and show your welcome instead of driving the guest away directly and simply.
Useful expressions
Thank you!
部分照片来自网络，仅供教学、交流使用
Ask whether he or she has an appointment 1. Do you have an appointment? 2. Have you got an appointment with our director? 3. Are you Mr. Thomson? 4. Which company do you represent?
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Step1 Extend your warm greeting
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Useful expressions
-Mr. Anderson, this is our guest, the sales manager from ABC company, Mr. Robert. -Mr. Robert, this is my director, Mr. Anderson.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Step2 Check the appointment
Unit 8 Receiving Visitors -Receiving Visitors in the Office
To mainly check about whether he or she has an appointment.
Useful expressions
Hello, Mr. Anderson, there is a Mr. Smith here wanting to see you. Notice：You use an "A" to show this Mr. Smith is a stranger visitor without appointment.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
3 Steps
1பைடு நூலகம்
Greeting
2
Confirming
3
Registering
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Step3 Keep a register
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Useful expressions
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Useful expressions
1.Would you like to take a seat and wait for a while? 2.If you'd like to take a seat, I'll tell my director you're here. 3.Take a seat, please. I'll go to see whether our boss is in. Wait a few seconds, please. I'll ring his extension.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
If the guest has an appointment, after confirming by checking the record, allow the guest in and show him the direction. If you are not busy, you can accompany the visitor to your boss's office. There, give a brief introduction between your boss and the visitor.
Keep a record of the visitor for future check, including the guest's name, job title, company, reason to visit and time.
Unit 8 Receiving Visitors -Receiving Visitors in the Office
1.Look up when someone approaches your desk and smile. 2.If you're on a personal call hang up immediately. 3.If you are on a business call,make eye contact with the visitor ,finished your phone call as soon as possible, focus on the visitor with a smile and apologize for the delay.
Useful Expressions 1.Good morning , welcome to HC company. Can I help you? 2.Nice to meet you. How can I help you?
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Learning Objectives
1. To get familiar with the procedure of receiving visitors as a receptionist 2. To have a mastery of several related expressions 3. To get hold of reception etiquette
If the guest has no appointment, you also need to be patient and show your welcome instead of driving the guest away directly and simply.
Useful expressions
Thank you!
部分照片来自网络，仅供教学、交流使用
Ask whether he or she has an appointment 1. Do you have an appointment? 2. Have you got an appointment with our director? 3. Are you Mr. Thomson? 4. Which company do you represent?
Unit 8 Receiving Visitors -Receiving Visitors in the Office
Step1 Extend your warm greeting
Unit 8 Receiving Visitors -Receiving Visitors in the Office