如何写英文道歉信
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Task Read and Complete
1. An effective letter of apology is an important part to ____re_m__e_d_y___ the problem and then ____g_e_t_o_n____
with life.
2. An effective letter of apology should focus on what you will do to rectify the situation instead of __t_h_e_d_a_m_a_g_e__ you have caused.
apologize for the delay in the delivery of the laboratory equipment you purchased last week. According to the sales agreement, the equipment should have been delivered yesterday. However, we had problems with the production equipment. Due to this, we were not able to complete the 1,000 equipment you have ordered.
这显然是我们的错误，而且是不容轻视的错误。当您看到信 用卡对帐单上的金额增加一倍时，我们完全能够理解您的震惊。
Unit Two Space Mysteries
P44 例文1 翻译 Translation
I understand from my staff that the error was due to a computer glitch in our automated billing system. As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place.
1 Thank you for being patient with us. 衷心感谢您对我们的耐心。
2 Thank you for bring this to our attention. 非常感谢您让我们注意到这个问题。
3 In order to avoid...happening again, I have ... 为了避免以后再次发生此类事件，我……
亲爱的希尔先生： 请接受我们真诚的歉意！十分抱歉，我们对同样的产品收
取了您两次费用。
Unit Two Space Mysteries P44 例文1 翻译 Translation
It was clearly a mistake at our end and not one that we take lightly. We can certainly understand your shock when seeing double the amount expected on your credit card statement.
我从我的员工那里了解到，这次的错误是由于我们的自动计 费系统中存在的计算机故障。 鉴于这个问题，并且为了防止将 来发生这种情况，我们正在落实新的程序。
Unit Two Space Mysteries P44 例文1 翻译 Translation
In the meantime, we have credit your account for the appropriate amount $500. We hope that this will be sufficient to correct the error and address any inconvenience this may have caused you.
Unit Two Space Mysteries P44 例文1 翻译 Translation
Dear Mr. Hill: Please accept our sincere apology. We are very sorry to have
charged you twice for the same product.
我们感谢您让我们注意到这个问题。这将帮助我们改善运营， 提高服务。我们万分感谢您的光临，并且由衷地希望您继续做 我们的重要顾客。
Unit Two Space Mysteries P44 例文1 翻译 Translation
If there are any other issues that need to be addressed, please don’t hesitate to contact me.
4 I would like to express my deepest apology for… 关于...... ，我想向您致以最深的歉意。
道歉的常用表达 Useful Expressions
结尾 —— 再次致歉
1 Please allow me to say sorry again. 请允许我再一次向你道歉。
3. The language of an apology letter should be ____cl_e_a_r_a_n_d_s_i_m_p_l_e___. 4. The tone of an apology letter should be considerate and respectful .
4 I want you to know how badly we feel about it and to assure you that it won’t happen again.
我想让你知道我们的感受何其糟糕，并向你保证以后不会再发生。
道歉信的一般格式
Dear_____: (收件人) I am writing this letter to express my deepest apology for_____.
如果您还有其他问题需要解决，请随时与我联系。
Unit Two Space Mysteries
道歉信的内容 Contents
一般来说，道歉信应该包括四个基本方面：
1 表示歉意。To make apologies. 2 解释事由。To explain the reason. 3 提出弥补措施。To propose the remedy measures. 4 再次致歉。To apologize again.
2 Once again, I’m sorry for any inconvenience caused. 我再一次为所有的不便向你道歉。
3 I promise that won’t happen again in the future. Please allow me to say sorry again.
我保证这件事以后不会再发生，请允许我再次致歉。 4 I sincerely hope you can accept my apology and understand my situation.
我真心希望你能理解我的处境，并接受我的道歉。
道歉的常用表达 Useful Expressions
道歉的其他常用句式
Words for Reference: 实验室设备 the laboratory equipment 初次交货 the initial delivery
销售协议 the sales agreement 孤立事件 isolated incident
Dear Mr. Smith, I write to you on behalf of Excellent Laboratory Supplies, Inc. to
Unit Two Space Mysteries
Apology Letters 道歉信
1
Unit Two Space Mysteries
复习 Review
1 径直走： 2 沿着街道走： 3 过桥：
go straight ahead/on go along the street go over the bridge
5. Apart from writing an apology letter, you should try to set up a time to express your apology ___in__p_e_rs_o_n___.
14
Task Read and Write
说明：假定你是Excellent Laboratory Supplies, Inc. 的销售部经理，给Smith 先生写一封致 歉函，内容如下： 1. 代表我公司为贵方上周购买的实验室设备的延误表示歉意； 2. 根据销售协议设备本应于昨天交付； 3. 由于生产设备出现问题，无法完成您订购的1000 台设备； 4. 请接受明天将交付的500 台设备的初次交货，其余部分将在一周内交付； 5. 向您保证这是一个孤立事件，不会再发生, 希望这不会破坏我们建立的良好业务关系。
道歉的常用表达 Useful Expressions
开头 —— 表示歉意
1 I am writing to apologize for... 我写这封信是因......向你致歉。
2 I would like to give you my apology for… 关于……，我向你道歉。
3 Please accept my sincere apology for… 来自百度文库接受我关于……的真诚道歉。
4 穿过公园： 5 过马路： 6 向左/右转：
go through the park cross the street turn left/right
7 在第一个路口右转：take the first (turning) on the right 8 在第二个路口左转：take the second (turning) on the left
Sincerely, （寄件人）
Unit Two Space Mysteries
Practical Reading
Directions: The following is an article on how to write an effective apology letter. After reading it, you are required to complete the information about the article by filling in the blanks with no more than 3 words.
（关于...... ，我想向您致以最深的歉意。） The reason for my mistake is that_____(犯错的主要原因). First, _____. In addition, _____. If possible, I would like to suggest that _____(提出弥补措施). Thanks for being patient with us. Once again, I’m sorry for any inconvenience caused. I promise that won’t happen again in the future. Please allow me to say sorry again.（再次道歉。）
与此同时，我们已经将错误扣除的500美元存入了您的帐户。 我们希望这些举动足以纠正之前的错误，并解决可能给您带来 的任何不便。
Unit Two Space Mysteries P44 例文1 翻译 Translation
We thank you for bringing this to our attention. It will help us improve our operations and services. We very much appreciate your business and hope that you will remain a valued customer.
1. An effective letter of apology is an important part to ____re_m__e_d_y___ the problem and then ____g_e_t_o_n____
with life.
2. An effective letter of apology should focus on what you will do to rectify the situation instead of __t_h_e_d_a_m_a_g_e__ you have caused.
apologize for the delay in the delivery of the laboratory equipment you purchased last week. According to the sales agreement, the equipment should have been delivered yesterday. However, we had problems with the production equipment. Due to this, we were not able to complete the 1,000 equipment you have ordered.
这显然是我们的错误，而且是不容轻视的错误。当您看到信 用卡对帐单上的金额增加一倍时，我们完全能够理解您的震惊。
Unit Two Space Mysteries
P44 例文1 翻译 Translation
I understand from my staff that the error was due to a computer glitch in our automated billing system. As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place.
1 Thank you for being patient with us. 衷心感谢您对我们的耐心。
2 Thank you for bring this to our attention. 非常感谢您让我们注意到这个问题。
3 In order to avoid...happening again, I have ... 为了避免以后再次发生此类事件，我……
亲爱的希尔先生： 请接受我们真诚的歉意！十分抱歉，我们对同样的产品收
取了您两次费用。
Unit Two Space Mysteries P44 例文1 翻译 Translation
It was clearly a mistake at our end and not one that we take lightly. We can certainly understand your shock when seeing double the amount expected on your credit card statement.
我从我的员工那里了解到，这次的错误是由于我们的自动计 费系统中存在的计算机故障。 鉴于这个问题，并且为了防止将 来发生这种情况，我们正在落实新的程序。
Unit Two Space Mysteries P44 例文1 翻译 Translation
In the meantime, we have credit your account for the appropriate amount $500. We hope that this will be sufficient to correct the error and address any inconvenience this may have caused you.
Unit Two Space Mysteries P44 例文1 翻译 Translation
Dear Mr. Hill: Please accept our sincere apology. We are very sorry to have
charged you twice for the same product.
我们感谢您让我们注意到这个问题。这将帮助我们改善运营， 提高服务。我们万分感谢您的光临，并且由衷地希望您继续做 我们的重要顾客。
Unit Two Space Mysteries P44 例文1 翻译 Translation
If there are any other issues that need to be addressed, please don’t hesitate to contact me.
4 I would like to express my deepest apology for… 关于...... ，我想向您致以最深的歉意。
道歉的常用表达 Useful Expressions
结尾 —— 再次致歉
1 Please allow me to say sorry again. 请允许我再一次向你道歉。
3. The language of an apology letter should be ____cl_e_a_r_a_n_d_s_i_m_p_l_e___. 4. The tone of an apology letter should be considerate and respectful .
4 I want you to know how badly we feel about it and to assure you that it won’t happen again.
我想让你知道我们的感受何其糟糕，并向你保证以后不会再发生。
道歉信的一般格式
Dear_____: (收件人) I am writing this letter to express my deepest apology for_____.
如果您还有其他问题需要解决，请随时与我联系。
Unit Two Space Mysteries
道歉信的内容 Contents
一般来说，道歉信应该包括四个基本方面：
1 表示歉意。To make apologies. 2 解释事由。To explain the reason. 3 提出弥补措施。To propose the remedy measures. 4 再次致歉。To apologize again.
2 Once again, I’m sorry for any inconvenience caused. 我再一次为所有的不便向你道歉。
3 I promise that won’t happen again in the future. Please allow me to say sorry again.
我保证这件事以后不会再发生，请允许我再次致歉。 4 I sincerely hope you can accept my apology and understand my situation.
我真心希望你能理解我的处境，并接受我的道歉。
道歉的常用表达 Useful Expressions
道歉的其他常用句式
Words for Reference: 实验室设备 the laboratory equipment 初次交货 the initial delivery
销售协议 the sales agreement 孤立事件 isolated incident
Dear Mr. Smith, I write to you on behalf of Excellent Laboratory Supplies, Inc. to
Unit Two Space Mysteries
Apology Letters 道歉信
1
Unit Two Space Mysteries
复习 Review
1 径直走： 2 沿着街道走： 3 过桥：
go straight ahead/on go along the street go over the bridge
5. Apart from writing an apology letter, you should try to set up a time to express your apology ___in__p_e_rs_o_n___.
14
Task Read and Write
说明：假定你是Excellent Laboratory Supplies, Inc. 的销售部经理，给Smith 先生写一封致 歉函，内容如下： 1. 代表我公司为贵方上周购买的实验室设备的延误表示歉意； 2. 根据销售协议设备本应于昨天交付； 3. 由于生产设备出现问题，无法完成您订购的1000 台设备； 4. 请接受明天将交付的500 台设备的初次交货，其余部分将在一周内交付； 5. 向您保证这是一个孤立事件，不会再发生, 希望这不会破坏我们建立的良好业务关系。
道歉的常用表达 Useful Expressions
开头 —— 表示歉意
1 I am writing to apologize for... 我写这封信是因......向你致歉。
2 I would like to give you my apology for… 关于……，我向你道歉。
3 Please accept my sincere apology for… 来自百度文库接受我关于……的真诚道歉。
4 穿过公园： 5 过马路： 6 向左/右转：
go through the park cross the street turn left/right
7 在第一个路口右转：take the first (turning) on the right 8 在第二个路口左转：take the second (turning) on the left
Sincerely, （寄件人）
Unit Two Space Mysteries
Practical Reading
Directions: The following is an article on how to write an effective apology letter. After reading it, you are required to complete the information about the article by filling in the blanks with no more than 3 words.
（关于...... ，我想向您致以最深的歉意。） The reason for my mistake is that_____(犯错的主要原因). First, _____. In addition, _____. If possible, I would like to suggest that _____(提出弥补措施). Thanks for being patient with us. Once again, I’m sorry for any inconvenience caused. I promise that won’t happen again in the future. Please allow me to say sorry again.（再次道歉。）
与此同时，我们已经将错误扣除的500美元存入了您的帐户。 我们希望这些举动足以纠正之前的错误，并解决可能给您带来 的任何不便。
Unit Two Space Mysteries P44 例文1 翻译 Translation
We thank you for bringing this to our attention. It will help us improve our operations and services. We very much appreciate your business and hope that you will remain a valued customer.