工作分析(英文PPT57页).pptx
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工作分析(英文)培训PPT课件教程
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Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job. Statement of the needed knowledge, skills, abilities, and other characterisitcs (KSAOs) of the person who is to perform the job Since Griggs v Duke Power and the Civil Rights Act of 1991, job specifications used in selection must relate specifically to the duties of the job.
3–3
Important Job Analysis Terms
Task:a distinct, identifiable work activity composed of motions Duty: a larger work segment composed of several tasks that are performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job. Statement of the needed knowledge, skills, abilities, and other characterisitcs (KSAOs) of the person who is to perform the job Since Griggs v Duke Power and the Civil Rights Act of 1991, job specifications used in selection must relate specifically to the duties of the job.
3–3
Important Job Analysis Terms
Task:a distinct, identifiable work activity composed of motions Duty: a larger work segment composed of several tasks that are performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
工作分析和工作计划英文版
Introduction
Definition of Work Analysis
Work Analysis is a process of studying the nature, characteristics, and requirements of work tasks.
It involves breaking down work into its constituent elements and analyzing them to understand their relationships and dependencies.
Identifies the human, technical, and material resources required for project execution.
Identifies potential risks and how they will be mitigated or managed.
Case Study 2: Work Plan in a Software Development Project
总结词
需求分析、时间管理、团队协作
详细描述
在软件开发项目中，制定详细的工作计划至关重要。首先，进行需求分析，明确软件的 功能和性能要求，为后续开发提供依据。其次，做好时间管理，根据项目复杂度和团队 能力，合理安排开发进度，确保项目按时交付。此外，加强团队协作，通过有效的沟通
Analyze work: Break down the project into smaller, manageable tasks and analyze the effort required for each task.
Prioritize tasks:
Definition of Work Analysis
Work Analysis is a process of studying the nature, characteristics, and requirements of work tasks.
It involves breaking down work into its constituent elements and analyzing them to understand their relationships and dependencies.
Identifies the human, technical, and material resources required for project execution.
Identifies potential risks and how they will be mitigated or managed.
Case Study 2: Work Plan in a Software Development Project
总结词
需求分析、时间管理、团队协作
详细描述
在软件开发项目中，制定详细的工作计划至关重要。首先，进行需求分析，明确软件的 功能和性能要求，为后续开发提供依据。其次，做好时间管理，根据项目复杂度和团队 能力，合理安排开发进度，确保项目按时交付。此外，加强团队协作，通过有效的沟通
Analyze work: Break down the project into smaller, manageable tasks and analyze the effort required for each task.
Prioritize tasks:
基础工作分析(英文)
impact) New Jobs Jobs affected by new technology, expanded jobs, or
altogether new jobs Entry level jobs
performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
Job Family: A group of individual jobs with similar characteristics Occupation: general class of jobs Career: sequence of jobs held by individual throughout lifetime
The different duties and responsibilities performed by only one employee
Job: group of positions that are identical with respect to their major significant tasks and sufficiently alike to be covered by single analysis
Producing the job description (task, duties, and responsibilities) and job specification (KSAOs)
altogether new jobs Entry level jobs
performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
Job Family: A group of individual jobs with similar characteristics Occupation: general class of jobs Career: sequence of jobs held by individual throughout lifetime
The different duties and responsibilities performed by only one employee
Job: group of positions that are identical with respect to their major significant tasks and sufficiently alike to be covered by single analysis
Producing the job description (task, duties, and responsibilities) and job specification (KSAOs)
《工作分析》PPT课件 (2)
• SOP的构成要素与样本 • SOP的落实
确定管理目标，分解流程，与内外部专家讨论标准，标准化文件，宣传， 试点，推广，激励与约束。
• SOP的修订与完善
客人需求变迁、产品创新与管理需要、行业标准、市场竞争等方面的需 要都会推动饭店SOP的修订与完善。 需要有专门的组织与人员负责。
9
SOP01：客房服务员岗位工作说明书
5、客房的维护保养；
6、布草、杯具的送洗。
10
SOP02：送果蓝服务项目程序与标准说明书
A.订单审批
前厅经理、餐饮部经理共同审批送果蓝的申请单
B. 服务要求
➢ 西餐冷菜厨房负责准备果蓝并用保鲜膜封好。 ➢ 在客人到店之前由送餐部缠上彩带送入房间。彩带起装饰、暗示和日期提醒作用。 ➢ 彩带的时间含义：
控制，全面指导销售部的各项活动。 1．整理和保存常住顾客与VIP的销售档案资料，并与VIP保持联系； 2．与总经理和其他部门一起，实施有助于销售的计划，如员工培训指导计划等，提高业绩水平； 3．审查市场方向与主要竞争对手活动资料，确定顾客需求、潜在消费量、价格一览表、折扣串
与竞争活动； 4．负责与旅行社、社团签订未来使用饭店产品及服务的合同； 5．列席每周部门经理会议，报告一周来的销售活动及下周的销售计划，并主持本部门会议； 6．就全面的销售事务向总经理做出报告； 7．制作每周已确定的预定业务项目报表； 8．制作每周销售费用报表，并附加必要说明； 9．负责与餐饮部、前台、客房等部门合作，保持业务信息的准确完成； 10 ．负责答复有关销售方面的问询与其他相关工作。 (二)工作条件和物理环境。75％以上时间在室内工作，一般不受气候影响，但可能受气温影响；
17
Human Resource Management
确定管理目标，分解流程，与内外部专家讨论标准，标准化文件，宣传， 试点，推广，激励与约束。
• SOP的修订与完善
客人需求变迁、产品创新与管理需要、行业标准、市场竞争等方面的需 要都会推动饭店SOP的修订与完善。 需要有专门的组织与人员负责。
9
SOP01：客房服务员岗位工作说明书
5、客房的维护保养；
6、布草、杯具的送洗。
10
SOP02：送果蓝服务项目程序与标准说明书
A.订单审批
前厅经理、餐饮部经理共同审批送果蓝的申请单
B. 服务要求
➢ 西餐冷菜厨房负责准备果蓝并用保鲜膜封好。 ➢ 在客人到店之前由送餐部缠上彩带送入房间。彩带起装饰、暗示和日期提醒作用。 ➢ 彩带的时间含义：
控制，全面指导销售部的各项活动。 1．整理和保存常住顾客与VIP的销售档案资料，并与VIP保持联系； 2．与总经理和其他部门一起，实施有助于销售的计划，如员工培训指导计划等，提高业绩水平； 3．审查市场方向与主要竞争对手活动资料，确定顾客需求、潜在消费量、价格一览表、折扣串
与竞争活动； 4．负责与旅行社、社团签订未来使用饭店产品及服务的合同； 5．列席每周部门经理会议，报告一周来的销售活动及下周的销售计划，并主持本部门会议； 6．就全面的销售事务向总经理做出报告； 7．制作每周已确定的预定业务项目报表； 8．制作每周销售费用报表，并附加必要说明； 9．负责与餐饮部、前台、客房等部门合作，保持业务信息的准确完成； 10 ．负责答复有关销售方面的问询与其他相关工作。 (二)工作条件和物理环境。75％以上时间在室内工作，一般不受气候影响，但可能受气温影响；
17
Human Resource Management
工作分析(英文)
Copyright © 2004 South-Western. All rights reserved.
3–4
Other Important Job Analysis Terms
➢ Job Description:
❖ Written narrative describing activities performed on a job; includes info about equipment used and working conditions.
PowerPoint Presentation by Charlie Cook Copyright © 2004 South-Western. All rights reserved.
The Nature of Job Analysis
• Job Analysis
➢ The process of gathering, analyzing, and structuring information about the content, context, and the human requirements of jobs.
❖ Statement of the tasks, duties, and responsibilities (TDRs) of a job to be performed
➢ Job Specification:
❖ Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job.
工作分析和工作计划(英文PPT25页)
5-6
McGraw-Hill/Irwin
© 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Basic Job
Terminology
Analysis
of Job Analysis
Products Job
Information Provided by a Job Analysis Contents Name of job and where it is located. A brief explanation of the number of persons supervised (if applicable) and the job title(s) of the position(s) supervised. A statement concerning supervision received. Describes and outlines the coordination required by the job. Condensed explanation of the content of the job.
The
ADA and Job Analysis Problems with Job Analysis
© 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Potential
McGraw-Hill/Irwin
5-5
Table 5.1 Area of Information Job title and location
|
Relationship among Different Job Components
McGraw-Hill/Irwin
© 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Basic Job
Terminology
Analysis
of Job Analysis
Products Job
Information Provided by a Job Analysis Contents Name of job and where it is located. A brief explanation of the number of persons supervised (if applicable) and the job title(s) of the position(s) supervised. A statement concerning supervision received. Describes and outlines the coordination required by the job. Condensed explanation of the content of the job.
The
ADA and Job Analysis Problems with Job Analysis
© 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Potential
McGraw-Hill/Irwin
5-5
Table 5.1 Area of Information Job title and location
|
Relationship among Different Job Components
工作分析和工作计划英文
the work plan to adapt to changing needs and environments.
03
The correlation between job analysis and work planning
The impact of job analysis on work plans
02
Monitoring
Regularly check the progress and completion of tasks during
execution, and promptly identify and resolve tential issues.
03
Adjustment
Based on the actual situation, make necessary adjustments to
Feedback of work plan on work analysis
01
The execution of a work plan provides valuable feedback on the effectiveness of the initial job analysis It highlights areas where the job analysis may have been incomplete or inaccurate
Steps for developing a work plan
Setting goals
Clarify the goals of the work or project, ensuring that all relevant personnel have a common understanding of the goals.
工作分析和工作计划英文
Describes and outlines the coordination required by the job.
Condensed explanation of the content of the job.
The content of this area varies greatly from job to job and from organization to organization. Typically it includes information on such topics as machines, tools, and materials; mental complexity and attention required; physical demands and working conditions.
Potential Problems with Job Analysis
McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
5-7
Table 5.2
Contents of a Job Description
PART TWO - STAFFING THE ORGANIZATION
Chapter
5
Job Analysis and
Job Design
Chapter 5 Overview
Basic Teresign
McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Information Provided by a Job Analysis
Condensed explanation of the content of the job.
The content of this area varies greatly from job to job and from organization to organization. Typically it includes information on such topics as machines, tools, and materials; mental complexity and attention required; physical demands and working conditions.
Potential Problems with Job Analysis
McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
5-7
Table 5.2
Contents of a Job Description
PART TWO - STAFFING THE ORGANIZATION
Chapter
5
Job Analysis and
Job Design
Chapter 5 Overview
Basic Teresign
McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Information Provided by a Job Analysis
工作分析和工作计划英文
5-2
Basic Terminology
Job Analysis
Products of Job Analysis
Job Analysis Methods
Observation Interviews Questionnaires Functional Job Analysis Dictionary of Occupational Titles O*NET Dictionary of Occupational Titles
Potential Problems with Job Analysis
McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
5-7
Table 5.2
Contents of a Job Description
planning, and information-
solving.
processing activities are involved Coding/decoding.
in performing the job?
What physical activities does the Use of keyboard devices. employee perform, and what tools Assembling/disassembling. or devices are used?
McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
5-8
Basic Terminology
最新整理工作分析和工作计划英文.ppt
The ADA and Job Analysis
Potential Problems with Job Analysis
Table 5.1
Information Provided by a Job Analion Job title and location Organizational relationship
Job Analysis Methods
Observation Interviews Questionnaires Functional Job Analysis Dictionary of Occupational Titles O*NET Dictionary of Occupational Titles
The ADA and Job Analysis
Potential Problems with Job Analysis
Figure 5.1
|
Relationship among Different Job Components
Basic Terminology
Job Analysis
Products of Job Analysis
Describes and outlines the coordination required by the job.
Condensed explanation of the content of the job.
The content of this area varies greatly from job to job and from organization to organization. Typically it includes information on such topics as machines, tools, and materials; mental complexity and attention required; physical demands and working conditions.
Potential Problems with Job Analysis
Table 5.1
Information Provided by a Job Analion Job title and location Organizational relationship
Job Analysis Methods
Observation Interviews Questionnaires Functional Job Analysis Dictionary of Occupational Titles O*NET Dictionary of Occupational Titles
The ADA and Job Analysis
Potential Problems with Job Analysis
Figure 5.1
|
Relationship among Different Job Components
Basic Terminology
Job Analysis
Products of Job Analysis
Describes and outlines the coordination required by the job.
Condensed explanation of the content of the job.
The content of this area varies greatly from job to job and from organization to organization. Typically it includes information on such topics as machines, tools, and materials; mental complexity and attention required; physical demands and working conditions.
工作分析(英文PPT57.pptx
❖ A group of related activities and duties
➢ Job Family: A group of individual jobs with similar characteristics ➢ Occupation: general class of jobs ➢ Career: sequence of jobs held by individual throughout lifetime
impact) ➢ New Jobs ➢ Jobs affected by new technology, expanded jobs, or
altogether new jobs ➢ Entry level jobs
• Who is involved in JA • Sources of information used in JA
❖ The different duties and responsibilities performed by only one employee
➢ Job: group of positions that are identical with respect to their major significant tasks and sufficiently alike to be covered by single analysis
performed by an individual. ➢ Responsibility: an obligation to perform certain tasks and duties. ➢ Position: set of tasks and duties performed by single individual
➢ Job Family: A group of individual jobs with similar characteristics ➢ Occupation: general class of jobs ➢ Career: sequence of jobs held by individual throughout lifetime
impact) ➢ New Jobs ➢ Jobs affected by new technology, expanded jobs, or
altogether new jobs ➢ Entry level jobs
• Who is involved in JA • Sources of information used in JA
❖ The different duties and responsibilities performed by only one employee
➢ Job: group of positions that are identical with respect to their major significant tasks and sufficiently alike to be covered by single analysis
performed by an individual. ➢ Responsibility: an obligation to perform certain tasks and duties. ➢ Position: set of tasks and duties performed by single individual
工作分析(英文PPT 57页)
Statement of the tasks, duties, and responsibilities (TDRs) of a job to be performed
Job Specification:
Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job.
• Determining job requirements
Job Description
• Summary statement of the job • List of essential functions of the
job
• Employee orientation • Employee instruction • Disciplinary action
Copyright © 2004 South-Western. All rights reserved.
3–5
Job Analysis
• Which jobs to include?
Those critical to the success of an organization Jobs that are difficult to learn and perform Legal considerations may help (evidence of adverse
perform the function. The function is specialized, requiring needed
Job Specification:
Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job.
• Determining job requirements
Job Description
• Summary statement of the job • List of essential functions of the
job
• Employee orientation • Employee instruction • Disciplinary action
Copyright © 2004 South-Western. All rights reserved.
3–5
Job Analysis
• Which jobs to include?
Those critical to the success of an organization Jobs that are difficult to learn and perform Legal considerations may help (evidence of adverse
perform the function. The function is specialized, requiring needed
工作分析英
3–11
Performing Job Analysis
1. Select jobs to study
2. Determine information to collect: Tasks, responsibilities, skill requirements
3. Identify sources of data: Employees, supervisors/managers
Copyright © 2004 South-Western. All rights reserved.
Figure 3.1
Copyright © 2004 South-Western. All rights reserved.
3–9
Determining Job Requirements
Nature of:
Job Analysis
Basis for:
• What employee does • Why employee does it • How employee does it
Provide job duties and job specifications for selection process
Provide performance criteria for evaluating employees
Determine training needs and develop instructional programs
• Determining job requirements
Job Description
• Summary statement of the job • List of essential functions of the
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❖ Statement of the needed knowledge, skills, abilities, and other characterisitcs (KSAOs) of the person who is to perform the job
❖ Since Griggs v Duke Power and the Civil Rights Act of 1991, job specifications used in selection must relate specifically to the duties of the job.
Copyright © 2004 South-Western. All rights reserved.*
4
Other Important Job Analysis Terms
➢ Job Description:
❖ Written narrative describing activities performed on a job; includes info about equipment used and working conditions.
performed by an individual. ➢ Responsibility: an obligation to perform certain tasks and duties. ➢ Position: set of tasks and duties performed by single individual
❖ Statement of the tasks, duties, and responsibilities (TDRs) of a job to be performed
➢ Job Specification:
❖ Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job.
3
Important Job Analysis Terms
➢ Task:a distinct, identifiable work activity composed of motions ➢ Duty: a larger work segment composed of several tasks that are
➢ The systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization.
➢ The process of gathering, analyzing, and structuring information about a job’s components, characteristics, and job requirements.
PowerPoint Presentation by Charlie Cook
The Nature of Job Analysis
• Job Analysis
➢ The process of gathering, analyzing, and structuring information about the content, context, and the human requirements of jobs.
impact) ➢ New Jobs ➢ Jobs affected by new technology, expanded jobs, or
altogether new jobs ➢ Entry level jobs
• Who is involved in JA • Sources of information used in JA
❖ The different duties and responsibilities performed by only one employee
➢ Job: group of positions that are identical with respect to their major significant tasks and sufficiently alike to be covered by single analysis
➢ Producing the job description (task, duties, and responsibilities) and job specification (KSAOs)
Copyright © 2004 South-Western. All rights reserved.*
❖ A group of related activities and duties
➢ Job Family: A group of individual jobs with similar characteristics ➢ Occupation: general class of jobs ➢ Career: sequence of jobs held by individual throughout lifetime
Copyright © 2004 South-Western. All rights reserved.*
5
Job Analysis
• Which jobs to include?
➢ Those critical to the success of an organization earn and perform ➢ Legal considerations may help (evidence of adverse