管理学原理(工业工程).

Pr in ciples of Man ageme nt

Man ageme nt is the process that man agers use the man ageme nt fun cti on to coord in ate in order to effectively achieve organizational goals, personal development and social responsibility. Robert Katz thought that man ager must have tech ni cal skills, in terpers onal skills and con ceptual skills.

管理是管理者利用管理职能进行协调.以有效实现组织目标、个人发展和社会责任的过程。罗伯特?长茨认为，经理必须具备技术技能、人际交往技能和概念技能。

We learned management mainly from its five functions-decision, organization, leader, control and inno vati on.

我们主要从管理的五大功能决策、组织、领导、控制和创新来学习管理。

The purpose of the Hawthor ne experime nt is to find out the impact of work ing con diti ons on work. （霍桑实验）很桑实監的目的是找出工作条件对工作的影响。

Maslow Level dema nd theory: Maslow divided the huma n n eeds into five levels, physiology, security, feeli ngs, respect and self-realizati on n eeds con sidered that only the unmet n eed was able to in flue nee the behavior.

马斯洛层次需求理论：马斯洛将人的需求分为生理、安全、情感、尊重和门我实现五个层次，认为只有未满足的需求才能影响行为。

名人喜欢坐飞机头等舱-追求尊重需要。

hygiene-motivational factors （双因素理论）：The theory that people cause motivation to work there are two main factors: First, incentives, and second, hygiene factors. Only the incentive factors can give people a sense of satisfacti on, and hygie ne factors can only elim in ate people's dissatisfacti on, but will not bring satisfacti on .It is similar to satisfied quality in 6Sigma.

人的工作动机理论认为主要有两个因素：一是激励因素，二是卫生因素。只有激励因素才能给人以满足感，而卫生因素只能消除人们的不满，却不会带来满足感。类似于6Sigma中的満意质量。

X-Y theory: X theory thinks people are lazy. They need to be put into press by manager. Y-theory thinks people in the work of physical and men tal in put just like in the en terta inment and leisure in vestme nt, the work is very n atural thi ng.

X理论认为人是懒惰的。经理需要把它们付印岀来。Y理论认为人们在工作中的身心投入就像在娱乐休闲方面的投入一样，工作是很自然的事情。

Decisi on: