高考英语投诉信书面表达作文-(1)

Appropriate Complaint in English Speaking Countries

Exercises

Exercise1.Rewrite the compliant letter in a proper way.

Dear Sir or Madam,

I am writing to make a complaint against your bad delivery service.

I’m afraid that the e nclosed CD player doe sn’t work.It is the third one I’ve got to return this month.Other than the three I’ve had to return recently, I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.

I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.

Li Hua Exercise2. Translate the expressions in a proper way.

1. 抱怨________________________

2. 表达不满________________________

3. 忍受________________________

4. 对……满意________________________

5. 糟糕的服务________________________

6. 采取措施________________________

7. 解决问题________________________

8. 预防……发生________________________

9. 调查此次事件________________________

10. 以粗鲁的方式________________________

11. 向……道歉______________________

12. 出乎意料______________________

13. 不用说______________________

14. 尽快______________________

15. 把某事牢记在心______________________

Exercise3. Translate the sentences in a proper way.

1.我写信是关于……

2.这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。

3.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。

4.你若能尽快采取措施处理这个问题，我将感激不尽。

Exercise4. (做短文改错，背经典范文)

Dear Sir,

I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Tee mall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.

Sincerely yours,

Li Hua

Exercise5. Practices make perfect.(Write complaint letters to a foreigners in proper ways。)

一、假如你是李华在国外留学，你在5月20号从shop gogo 里以499元买了一辆自行车。可是之后的一周，你发现自行车的很多问题。请根据以下信息给售后负责人Mike写一封信。

广告里声称赞助过Armstrong，并且只要每天用自行车练习10分钟，就可以强身健体。但真实情况并非如此。自行车不牢固，做工粗糙Shop gogo 经理不但拒绝退款，而且拒绝维修，态度恶劣。你希望……

二、假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅美国老板Tim写一封投诉信。要点如下：