《商务英文E-MAIL大全》电子精选
目录
Chapter 1 建立贸易关系
1. 请求建立贸易关系 Request for Establishing Business Relations
2. 回复请求建立业务关系 Reply to the Request for Establishing Business Relations
3. 索取产品资料 Request for Product Literature
4. 回复索取产品资料 Reply to the Request for Product Literature
5. 邀请会面 Invitation to the Business Appointment
6. 接受会面邀请 Accepting the Invitation to the Business Appointment
7. 谢绝会面邀请 Declining the Invitation to the Business Appointment
8. 要求更改会面时间及地点Request for Changing the Time & Place of the Meeting
Chapter 2 推销
9. 向特定客户推销 Sales Letter to Specific Customers
10. 向不特定客户推销 Sales Circular to Non-Specific Customers
11. 寄信给老客户 Sales Letter to Old Customers
12. 寄信给新客户 Sales Letter to New Customers
13. 推销新产品 Sales Letter for Promotion of New Products
14. 推销劳务 Sales Letter for Promotion of Labor Services
Chapter 3 询盘和订货
15. 一般询盘 General Inquiry
16. 回复一般询盘 Reply to the General Inquiry
17. 具体询盘 Specific Inquiry
18. 报虚盘 Making a Non-Firm Offer
19. 报实盘 Making a Firm Offer
20. 买方还盘 Making a Counter Offer
21. 卖方返还盘 Making a Counter-Counter Offer
22. 下订单 Placing an Order
23. 接受订单 Accepting an Order
24. 拒绝订单 Declining an Order
25. 下续订单 Placing a Repeat Order
26. 推荐替代品 Offering a Substitute Product
27. 接受替代品 Accepting a Substitute Product
28. 拒绝替代品 Declining a Substitute Product
29. 涨价通知 Notice for Price Increase
30. 回复涨价通知 Reply to the Price Increase Notice
Chapter4 付款
31. 询问付款方式 Asking about Payment Terms
32. 接受付款方式 Accepting Payment Terms
33. 要求修改信用证 Request for Amendment to L/C
34. 信用证修改 Amendment to L/C
35. 付款通知 Payment Notice
36. 收到付款通知 Receipt of Payment Notice
37. 催促付款（初次）Urging Payment (First Notice)
Urging Payment (Last Notice)
催促付款（最后通告）38.
39. 索取发票 Asking for Invoice
40. 寄送发票 Sending Invoice
Chapter 5 包装和交货
41. 包装要求 Packaging Requirements
42. 回复包装要求 Reply to Packaging Requirements
43. 装运时间 Time of Shipment
44. 回复装运通知 Reply to Time of Shipment
45. 催促装运 Urging Shipment
46. 回复催促装运 Reply to Urging Shipment
47. 出货通知 Shipment Advice
48. 货物抵达通知 Goods Arrival Notice
Chapter 6 投诉和致歉
49. 投诉货物未寄达 Complaint about Goods Arrival Failure
50. 对货物未寄达致歉 Apology for Goods Arrival Failure
51. 出货延迟 Late Delivery
52. 对出货延迟致歉 Apology for Late Delivery
53. 投诉货物质量 Complaint about Poor Quality of Goods
54. 对货物质量不佳致歉 Apology for Poor Quality of Goods
55. 投诉货物数量 Complaint about Wrong Quantity of Goods
56. 为数量错误致歉 Apology for Wrong Quantity of Goods
57. 投诉发货出错 Complaint about Receiving Wrong Goods
58. 为发货有误致歉 Apology for Sending Wrong Goods
59. 抱怨包装不良 Complaint about Poor Packaging
60. 为包装不良致歉 Apology for Poor Packaging
61. 付款出错 Payment Error
62. 为付款出错致歉 Apology for Payment Error
63. 对服务的不满 Service Dissatisfaction
64. 对服务不满致歉 Apology for Customer Service Dissatisfaction Chapter 7 商务交往
65. 请求筹备出差 Request for Preparing for a Business Trip
66. 回复请求筹备出差 Reply to the Request for preparing for a Business Trip
67. 确认预定行程 Confirming Itinerary Reservation
68. 出差后的感谢 Thanks for a Business Trip
69. 活动通知 Activity Notice
70. 集会通知 Gathering Notice
71. 邀请担任演讲者 Inviting Speaker
72. 回复演讲邀请 Reply to the Invitation for Speaker
73. 展销会通知 Trade Fair Notice
74. 回复邀请 Reply to the Trade Fair Invitation
75. 请求帮忙做问卷调查 Request for Filling Out Questionnaire
76. 请求转载许可 Request for Reproduction Permission
Chapter 8 公司人事
77. 人事查询 Personnel Enquiry
78. 找寻人才 Looking for Qualified Personnel
79. 晋升公告 Promotion Announcement
Transfer Notice
调动通知80.
81. 褒奖员工 Complimenting Employees
Chapter 9 公司内部
82. 会议通知 Meeting Notice
83. 例行报告 Routine Report
84. 问题报告 Problem Report
85. 提案 Proposal
86. 回复提案 Reply to Proposal
87. 说服对方 Convincing the Other Side
88. 给予指示 Giving Instructions
89. 新产品说明 New Product Description
Chapter 10 社交信函
90. 邀请与约见函 Invitation and Appointment Letter
91. 回复邀请 Reply to Invitation
92. 祝贺函 Letter of Congratulation
93. 慰问函 Letter of Sympathy
94. 感谢函 Letter of Thanks
95. 道歉函 Letter of Apology
96. 通知函 Letter of Advice
97. 鼓励函 Letter of Encouragement
98. 探病函 Letter of Consoling the Sick
99. 吊唁函 Letter of Condolence
100. 节日问候 Seasons Greeting
Chapter 1 建立贸易关系
1. 请求建立贸易关系 Request for Establishing Business Relations
We have learned from ①(信息来源) that you are ②(公司性质) in ③(国名或地域名).
We are glad that you are interested in ④(产品名称). So, we are willing to establish
business relations with you. Attached please find ⑤(附件内容).
We are ⑥(公司性质). We export ⑦(出口产品名称) to ⑧(出口产品目的地). If ⑨(对方条件)，we ⑩(期待事宜).
We look forward to receiving your inquiry at an early date.
2. 回复请求建立贸易关系 Reply to the Request for Establishing Business Relations
Thanks for your email to enter into business relations with us in ①(经
营范围). We
have read your ②(邮件附件内容).
As you know, we are ③(重述本公司身份). We have a large ④(需求量大的产品名称)
market here, so we are seeking new partners. If possible, we'd like to be ⑤(我方角色) in ⑥(国名或地域名).Should ⑦(对方提供的优惠), we'll ⑧(订单种类).
We look forward to your favorable reply.
3. 索取资料 Request for Product Literature
We learn from ①(信息来源) that you are ②(供货商身份). We ③(关注产品途径) and
became much interested in your ④(产品名称).
We are ⑤(我方公司身份). As we are interested in doing business with you, we would
like you to send us ⑥(邮寄方式) the detailed information about ⑦(欲购产品名称)
to ⑧(邮寄地址). The demand for ⑨(产品类型) in our market is really great.
Your immediate attention is highly appreciated.
4. 回复索取产品资料 Reply to the Request for Product Literature
We are so glad that you are interested in ①(产品名称). Attached are ). 附件内容(②
As you requested in your email, we sent you our ③(索取资料) by ④(邮寄方式), which
will tell you everything about our ⑤(产品名称).
Although established in ⑥(公司成立时间), we are developing very fast. We pay great
attention to ⑦(特别关注之处). We have introduced advanced production equipment
from ⑧(国名或地域名). We now export our products to ⑨(出口产品目的地). ⑩(产品 (某一特定产品系列) is a bestseller. 畅销国国名或地名) is our largest market. ○11We look forward to your trial order.
5. 邀请会面 Invitation to the Business Appointment
I'd like to invite you for a meeting with ①(我公司会面人职务和姓名) if you feel
convenient.
As ②(会议名称) will be held in ③(会议地点) from ④(会议起始日) to ⑤(会议结束日), we think you ⑥(对方可能采取的行动). If you come, we would like to invite you
for a meeting with ⑦(我公司会面人)at ⑧(会面地点), on ⑨(双方会面日) to discuss
(我公司会面人) wishes to have an opportunity for a ⑩(双方会面商讨事宜). ○11meeting with you.
We look forward to receiving a positive reply from you.
6. 接受邀请会面 Accepting the Invitation to the Business Appointment I'm glad that you will arrange a meeting between ①(对方会面人职务和姓名) and me
on the day before the opening of ②(会议名称) to ③(会面事宜).
As a matter of fact, we had had the intention to meet ④(对方会面人职务) during ⑤(会议名称) before we got your email. We cherish the opportunity ⑥(我方珍惜之事),
and are pleased to have a chance to ⑦(有机会之事).
We look forward to seeing you in Dongguan.
7. 谢绝会面邀请 Declining the Invitation to the Business Appointment Thank you for your email of ①(对方邮件发送日), inviting me to have a meeting with
②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at
⑤(会面地点).
I'm sorry to say that we are unable to go to ⑥(会议名称), when we ⑦(拒绝会面原因). That's why I can't go and meet ⑧(对方会面人职位).
We hope that you will understand our situation. We wish to meet sometime in the near
future to ⑨(会面目的).
8. 要求更改会面时间及地点 Request for Changing the Time & Place of the Meeting
Thank you for your email of ①(对方邮件发送日), inviting me to have a meeting with
②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at
⑤(会面地点).
We'd like to have the meeting on ⑥(我方提出的会面时间) at ⑦(我方提出的会面地点). It will be much more convenient to us if you agree to the date and place we
have suggested.
Your favorable reply would be highly appreciated.
Chapter 2 推销
9. 向特定客户推销 Sales Letter to Specific Customers
I would like to tell you that we have got the ①(产品名称) you inquired about ②(对方询盘时间). Attached are ③(附件名称), which will give you all details for
placing an order.
④(产品名称) we've got are ⑤(产品优势). They are really ⑥(欲推销产品引以为傲), but
与同类产品一样好(⑦). They are at least as good as, if not better than, 之处
prices are ⑧(价格情况).
We expect your feedback before the end of this month.
10. 向不特定客户推销 Sales Circular to Non-Specific Customers
We are willing to seek partners for ①(出口产品类型).
We are ②(我公司注册地点)，specializing all kinds of ③(产品种类). They are
bestsellers both at home and abroad. We've now made some researches on ④(新研制产品名称), which we are able to provide regularly.
If you are interested, please contact me at ⑤(电话联系方式). For more related
information, you can ⑥(获知信息途径). Maybe we will make arrangements for a meeting
to discuss details concerning ⑦(商讨事宜).
11. 寄信给老客户 Sales Letter to Old Customers
It's been ①(有业务往来持续时间) since we executed your last order. Recently, we
got in large quantities of ②(新产品名称). Attached please find ③(附件名称).
I'd like to inform you that, we are ④(优惠措施) on certain items, including ⑤(对方感兴趣产品名称). Would you have a look at the attached catalogue? If you wish
to order large quantities, ⑥(联系方式) me. We will try to work out terms and
conditions to our mutual benefit.
We look forward to our continued mutually-profitable business relationship. We
expect ⑦(期待事宜).
12. 寄信给新客户 Sales Letter to New Customers
We are glad to learn, from ①(信息来源), that you are interested in ②(产品名称).We
③(经营情况). Attached please find ④(附件名称).
⑤(欲知详细信息), please ⑥(查询方式).
We look forward to your trial order and assure you of our prompt attention.
13. 推销新产品 Sales Letter for Promotion of New Products
We're pleased to inform you that, with years of research, we've introduced our
new products ①(产品名称) to market. Much to our delight, they enjoy great
popularity. As we guess you might be interested, we've sent you ②(邮寄方式) ③(邮寄样品种类及数量) for your trial use. A trial use will convince you of their
extraordinary functioning. For more information, please ④(查看信息途径).
Attached please find ⑤(附件名称). We hope you'll take this opportunity to ⑥(为双方利益起见). If you consider placing an order, we'll grant you ⑦(优惠幅度).
14. 推销劳务 Sales Letter for Promotion of Labor Services
We're pleased to learn, from ①(信息来源),that you are in need of ②(某
种职业工作人员). We advertised your job vacancies and attracted ③(申请人数) applicants,
from whom we have chosen ④(人数) for your consideration. Attached are ⑤(附件名称).
The candidates we have chosen are ⑥(身份). They all have ⑦(工作经历
持续时间)
experience, in a ⑧(工作单位). We have interviewed them with satisfactory results
and offered them ⑨(提供事宜) as required.
They are looking forward to your phone interviews. Contact us if ⑩(所
需帮助事宜).
We hope to have more cooperation in the future.
Chapter3 询盘和订货
15. 一般询盘 General Inquiry
We are very much interested in importing ①(产品名称) from you since you are ②(对). We would be grateful if you could let us have detailed information about
方身份
③(产品名称) and send us samples of your complete product range as well.
We have been ④(我方身份) for ⑤(公司历史年限) and have ⑥(销售渠道). We are in
great need of ⑦(产品名称) in our production. Our credit standing has been AAA rated
since ⑧(起始年).
If business terms are satisfactory, we'll place regular orders with you.
16. 回复一般询盘 Reply to the General Inquiry
We are glad to learn that you are interested in our ①(产品名称). Attached please
find ②(附件信息). As you requested, we have sent you samples of our complete range
③(邮寄方式).
We are one of the ④(公司性质), specializing in ⑤(经营范围). All our products are
manufactured ⑥(产品优势). We ⑦(公司优势). We will allow a ⑧(折扣幅度) discount
for your orders. For ⑨(欲知信息), please ⑩(获知信息途径).
We look forward to your trial order.
17. 具体询盘 Specific Inquiry
We are ①(公司性质). We have obtained your name and address from ②(信
息来源) and
we are very interested in ③(产品名称).
We'd like to have an ④(产品数量) quotation of the said products, ⑤(价格术语).We'd like you to tell us about ⑥(其他欲知事项). If ⑦(下订单前提条件), we
will place an order with you.
We would await your reply.
18. 报虚盘 Making a Non-Firm Offer
We thank you for your inquiry ①(对方询盘日)，asking for ②(欲购产品数量) quotation
of ③(欲购产品名称) made in ④(产品原产地). We are pleased to offer as follows: ⑤(报盘详细内容).
The above offer is subject to our final confirmation. If you think our offer meets
your requirements, please let us know at an early date. We would be glad to offer
any additional information you need.
19. 报实盘 Making a Firm Offer
Thank you for your inquiry of ①(对方询盘日), asking for an ②(欲购产品数量)
quotation of our ③(欲购产品名称). We are pleased to offer as follows: ④(报盘详细内容).
The above offer is firm until ⑤(报价有效期限). If you think our offer is
satisfactory, please let us know before ⑥(订单有效期限). You can be assured of our
best service.
20. 买方还盘 Making a Counter Offer
We thank you for your email of ①(对方邮件发送日期), offering us ②(我方欲购产品名称及数量) made in ③(产品原产地) at ④(卖方报价).
We regret to inform you that we can't accept your offer as ⑤(还盘原因). For ⑥(继续保持合作的原因), we counter offer as follows, subject to your reply reaching
us ⑦(有效期限): ⑧(我方还盘价). We are satisfied with other terms in your offer.
We look forward to your favorable reply.
.
21. 卖方返还盘 Making a Counter-Counter Offer
Referring to your counter offer of ①(对方还盘邮件发送日期), asking for a cut down
of the price from ②(我方报盘价) to ③(对方还盘价), we regret to tell you that it
is difficult for us to accept your counter offer.
The price we set in our offer is carefully calculated. As a matter of fact, we have
had considerable business with many customers at ④(价格描述).Our ⑤(我方产品种类) sell well in their markets. As you know, our products are far superior in quality
to ⑥(同类产品名称) provided by any other suppliers in the world. For long lasting
trade relations between us, however, we decide to allow you ⑦(让利种类) if your
order ⑧(订单价值).
If you think our proposal acceptable, please place an order on or before May 31st.
22. 下订单 Placing an Order
Thank you for your timely reply of ①(对方邮件发送日期) to our inquiry about the
②(欲购产品名称). We are very satisfied with the trade terms you offer. The prices
are acceptable. Therefore, we now email you our purchase order ③(订单编号) in the
attached file.
We will open ④(信用证种类) in your favor as soon as possible through ⑤(开户行),
for the total value of ⑥(总价值) as stated in this order. Please inform us of the
shipping date at least ⑦(提前通知装船天数) in advance after you receive our L/C.
We look forward to your confirmation of the acceptance of our order.
23. 接受订单 Accepting an Order
We confirm our acceptance to your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称). We welcome you as one of our customers.
We are pleased to send you in the attached file the Sales Confirmation ④(销售确认书编号) for your e-signature. Please cosign it and return it to us for our file.
And please open your L/C ⑤(开证时间). Shipment will be made upon our receipt of
your L/C.
Your cooperation is highly appreciated. We assure you of ⑥(我方承诺) and look
forward to receiving ⑦(期盼对方继续订购) from you.
24. 拒绝订单 Declining an Order
We acknowledge receipt of your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称), but regret to tell you that we are unable to take your
order as ④(无法供货原因).
⑤(无法供货的原因).
We are indeed sorry for being unable to take your order. We sincerely hope that you
will understand our situation and keep business relations with us in the future.
25. 下续订单 Placing a Repeat Order
We are pleased to inform you that the ①(产品名称) we ordered from you last time
is very suitable for our market. Last shipment of ②(产品名称) sells well here.
As we believe there is still a great demand for ③(产品名称) in our market, we are
placing with you a repeat order ④(续订单编号) in the attached file for the same
kinds and the same quantity of the said products at the same price and on the same
trade terms as we did last time, provided ⑤(续订单特别要求). We hope you will ⑥(希望对方所做之事).
We expect you to confirm our repeat order as soon as possible.
26. 推荐替代品 Offering a Substitute Product
We are pleased to learn from your email ①(对方发送邮件日期) that you intend to place
with us an order for ②(欲订产品名称),but we regret to tell you that this model is
already out of
production.
We'd like to recommend to you our new model ③(替代产品型号), which is even more
welcomed by ④(受谁欢迎). This new model is much better than the previous one, but
the price is ⑤(替代品价格低廉程度) lower with ⑥(替代品“卖点”). Attached please
find our latest catalogue and export price list so that you can know more about our
new model or you can visit our web site：⑦(公司网站) to get more information you
need.
We expect you to place a trial order with us.
27. 接受替代品 Accepting a Substitute Product
Thank you very much for your recommendation. As this model is new to our market,
we'd like to place a trial order with you for ①(替代品名称及数量), if you allow
us ②(优惠种类及优惠额). Attached please find our Purchase Order ③(采购订单编号).
We will open an ④(开立何种信用证) in your favor for the total value as stated in
this order as soon as we get your confirmation. It is for keeping our long term trade
relationship that we decide to place this trial order. We hope you will ⑤(希望对方所做之事) concerning this transaction.
We look forward to your positive reply.
28. 拒绝替代品 Declining a Substitute Product
We have received your email recommending us the ①(替代品名称及数量) for lack of
②(原欲购产品名称) we requested, but we are very sorry to say that we can't accept
③(替代品名称). ④(拒绝替代品的原因). ⑤(我方提出的解决办法). If you fail to
deliver ⑥(原欲购产品名称及数量) on time, you have to pay us liquidated damages,
that is, a ⑦(赔偿额度) of the total value of the delayed goods, for ⑧(延误期限).
We hope you will give us a favorable reply as soon as possible.
29. 涨价通知 Notice for Price Increase
We formally inform you that the price of ①(涨价产品名称) has increased by ②(价格上涨幅度) mainly owing to ③(涨价原因).
④(对涨价原因做具体解释). We can't but increase our export price by ⑤(价格上涨幅度). In fact, many companies have increased their price to that extent. However,
for ⑥(提供原价的原因), we offer you the original price for your ⑦(最近的一次订单时间或订单编号) order. From⑧(涨价起始时间) , the price will go up by ⑨(价格上涨幅度).
We hope you will ⑩(希望对方所做之事).
30. 回复涨价通知 Reply to the Price Increase Notice
Thank you for informing us the ①(涨价幅度) increase in the price of ②(涨价产品名称) due to ③(涨价原因).
To tell you the truth, we have predicted the increase in the price of ④(涨价产品名称), but we didn't expect the rise to be so high as ⑤(涨价幅度). We thank you
for keeping the original price for our ⑥(最近的一次订单). Would you reconsider our
later orders at the price of ⑦(略低于卖方涨价幅度的价格)? Reconsider the price of the products and we'll ⑧(我方将做之事). Chapter 4 付款
31. 询问付款方式 Asking about Payment Terms
We are in receipt of your bid yesterday for ①(对方递盘主要内容).However, you didn't mention specific payment terms.
We'd like to tell you that we only accept payment by ②(信用证种
类).Generally
speaking,)is considered to be a reliable and safe method of payment in 付款方式(③
international trade. It protects the rights and interests of both of us. It is our
usual case accept ④(信用证种类) when we do business internationally. We wonder
whether you accept this kind of payment.
Thank you in advance for your prompt reply.
32. 接受付款方式 Accepting Payment Terms
We thank you for your email telling us about the payment terms, which we forgot to
mention in ①(我方信函种类).
We accept the payment terms you have offered, that is, we'll make payment by ②(我方接受的信用证种类).It is true that ③(付款方式) is the safest way of payment
and ④(信用证种类)is more favorable to you. Though it will add to our cost, we'll do as you have asked us to. As we need to put a deposit in the bank amounting
to the cost of the import, we need ⑤(所需时间)to arrange all the issues concerning
the opening of ⑥(信用证种类).
We'll let you know once we have ⑦(信用证种类)opened.
33. 要求修改信用证 Request for Amendment to L/C
Many thanks for sending us your L/C ①(信用证编号) issued by ②(开证行名称).However,
on checking its clauses we found with regret that your Letter of Credit has several
mistakes. You are kindly requested to amend the above L/C as follows: ③(信用证需修改之处).
As soon as we confirm the above amendment, we shall proceed with ④(我方立即着手办理事宜)at once.
A prompt reply will greatly oblige us.
34. 信用证修改 Amendment to L/C
Thanks for the email asking us to make amendment to our L/C. As requested, the
amendment to our L/C ①(信用证编号) has been made as follows:
②(对信用证的具体修改内容).
Shortly after receiving your email, we checked the details and found ③(信用证错误数量) in our L/C. We are really sorry ④(致歉原因).We have now instructed our bank
⑤(开证行名称) to make the amendment. The amendment advice will reach you soon.
Please try your utmost to ⑥ (催促对方办理事宜)once you confirm our
amendment.
We expect to receive the first shipment at the date stated in the contract.
35. 付款通知 Payment Notice
As agreed, we are drawing on you for the value of ①(货物名称).The payment in arrears
amount to ②(对方应付款额).To simplify the issues, we will ③(我方为简化过程所采取的措施). Please protect our draft on presentation. We shall appreciate your cooperation.
36. 收到付款通知 Receipt of Payment Notice
We are in receipt of your email about payment notice of ①(对方发送邮件时间)contents
of which have had our due perusal. In view of ②(说明原因),we will ③(我方立即办理事宜)immediately. Supplementary to this email, we wish to say that the amount ④(货款金额)has already been ⑤(货款处理
情况).
Please accord this matter your close attention. If you haven't received the payment
of the goods, please keep us advised as far in advance as possible. 37. 催促付款（初次） Urging Payment (First Notice)
As required in the contract, which was settled by careful discussion of both parties,
we wish to call your attention to the fact that we have got ) ready for 已备货物(①
some time.
However, up till now, we haven't had any news concerning your payment. Therefore,
we kindly ask you to send us the payment as scheduled, so that we can execute your
order ②(订单编号) within the contract time.
We hope that you will ③(亟待对方解决事宜)as soon as possible.
38. 催促付款（最后通告） Urging Payment (Last Notice)
We wonder whether you have received our emails, asking you to send us payment for
your order ①(订单编号).
In spite of our repeated reminders, the payment still remains unsettled. We have
emailed you asking for the speeding up of the payment over and over again. Frankly
speaking, we have got a little bit uneasy at no arrival of your payment. It is your
responsibility to pay the products in due time. Should you have financial difficulties, please let us know. This will be the last time for us to remind you
that if you fail to send us payment by ②(付款最后期限),you will have to ③(未付款所导致的后果) accordingly.
Please arrange payment as soon as possible so as to continue our cooperation.
39. 索取发票 Asking for Invoice
We are pleased to have received your high quality products on schedule.
①(对收到的产品进行评论).We further know your good reputation, so we expect to continue our
smooth cooperation.
The only thing, however, we are feeling a little worried about is that we have
received all the documents except the invoice. As a rule, we require commercial
invoice in ② (发票复印数量). Please write our company name ③(公司名称) as the
buyer with the amount of ④(发票面额). Our order number is ⑤(订单编号).Since it
is important, please post them to us with the original invoice ⑥(邮寄方式).
Thanks in advance for your immediate attention.
40. 寄送发票 Sending Invoice
Thanks for telling us the issues concerning the invoice of your order ①(订单编号).
We have noted your instructions about the invoice and, as requested, have posted
you the ②(所寄票据) in ③(复印数量),together with the original one, by ④(快递公司名称)，⑤(邮寄时间).The number of the mail by ⑥(快递公司名称) is:⑦(快递邮件编号).They will contact you by your mobile phone. We have sent you an e-copy in
the attached file for your advance look. We look forward to our further cooperation
in the future.
Please acknowledge receipt of the invoice we sent you ⑧ (邮寄时间) once you get
it.
Chapter 5 包装和交货
41. 包装要求 Packaging Requirements
We appreciate your email asking about ①(对方邮件询问内容).
As our products are easily damaged, it is quite necessary to pay special attention
to packaging. Also please ② (对方需特别注意的事项).Frankly speaking, our
packaging requirements are quite strict. The details are written in our packing
instruction, which is attached. However, I'd like to emphasize the following four
：points
1. The packaging must be strong enough to withstand③(货物所能承受的内容).
2. The products are to be wrapped in...before being packed in④(包装方式).
3. The most important thing is to protect the goods⑤(货物需避免的因素).
4. Any loss in transit is to be compensated https://www.360docs.net/doc/2a16700091.html,pany.
We believe you will give special care to the packaging to avoid any possible damage.
42. 回复包装要求 Reply to Packaging Requirements
Having received your email of ①(对方邮件主题),we immediately passed your opinions
on packing to our ②(与包装问题直接相关的人).Recently, they have made a number of
improvements in packaging. We will also take effective measures to satisfy your
packaging requirement.
We have prepared ③(已备的包装)so as to protect the goods against④（可能遭受的损失）.And also, we give special care to the problem of ⑤(需特别注意的事项).In sum,
we will reinforce packing in order to minimize the extent of any damage to the goods
in transit.
If you have any questions, please email me or call me.
43. 装运时间 Time of Shipment
We are pleased to inform you that we have shipped ①(货物批次) for your order ②(订单编号).
Since your order is a large one, the goods are to be shipped in ③(货物批数) of ④(每批货物数量) with separate bills of lading according to our sales contract. The
first shipment has already been loaded on board s.s“⑤”(货轮名称),which is sailing
for your port ⑥ (目的港名称)，⑦(货轮启航时间) from ⑧(装货港名称).We believe
that the goods will reach you in time to meet the needs of your market and that they
will prove to be satisfactory to your customers.
Please let us know the moment you have received the goods.
44. 回复装运通知 Reply to Time of Shipment
Many thanks for your email telling us about ①(货物批次)for our order ②(订单编号).We really appreciate your timely arrangement.
The punctual shipment will help us deal with other corresponding issues smoothly.
We expect the goods to reach us in time so that we will be able to put them to market
at a time ③(何种情形下).Thank you for your efforts and true cooperation. And we
expect you to get the ④(货物另一批次) ready for shipment concerning our order ⑤(订单编号).
As soon as we get the goods, we will email to let you know.
45. 催促装运 Urging Shipment
We regret to say that we have not heard anything from you about①(希望对方办理的事宜). As you know, our contract is for ② (合同规定的装运要求).
We understand there must be some particular reasons for ③(对方未解决或未处理的事宜). However, we have the right to know detailed information. And we would like
to cooperate with you to deal with this problem. Even if we did not know the reason,④(我方做出的何种让步).
Please arrange the shipment as soon as possible and let us know ⑤(要对方告知的事宜).
46. 回复催促装运 Reply to Urging Shipment
We have already received your email of ①(对方邮件的日期).We feel sorry for the
shipment delay, which was caused by ).It is our fault not
说明装运延迟的原因(②
letting you know the cause in time.
In addition, because of ③(未能按时装运的另一个原因),we failed to make timely
shipment. After communication with related officials, we now have settled the
problem.
The shipment of ④(产品名称和数量) under S/C ⑤(合同编号) will be arranged to go
forth on board s.s.⑥(货船名称).The ship will sail from⑦(出货港口名称) on or about
⑧(装运时间).We will email you immediately when the ship sets off. Thanks for your understanding and cooperation.
47. 出货通知 Shipment Advice
We are pleased to inform you that we have completed the shipment of ①(产品名称) in accordance with the stipulations set forth in ② (信用证编号). The ③(货船名称) has sailed from ④ (出货港口名称) on ⑤ (出港日期).
We are attaching the following copies of shipping documents for your advance look:
⑥(单据名称)⑦(票据编号).
If you find any problem, please let us know as soon as possible.
48. 货物抵达通知 Goods Arrival Notice
After ①(说明原因),the first batch has already arrived. Because of ②(具体装运安排的原因),we agree to ship the goods in ③(装运安排).We greatly appreciate it that
the first batch has reached us in safety and in good condition. We expect to get
④(货物批次) by⑤(期望货物到达的日期).
There is one thing we need to mention, that is, it is no matter ⑥(我方特别强调的事宜)as long as they arrive here in time as required. We look forward to ⑦(货物批次) .
Chapter6 投诉和致歉
49. 投诉货物未寄达 Complaint about Goods Arrival Failure
For the non-arrival of the goods, we are most reluctant to complain, but we must
draw your attention to this matter.
According to the contract, the goods should arrive at the port ① (港口名称) on
② (货物寄达日期).However, even till today ③(发送邮件当天日期),we still have not
had any news about the arrival of the products. Moreover, we have not received any
information from you for explanation. Please carefully check every step of the ④
(需核查内容)in order to find the exact causes.
We trust you will take our complaints seriously and reply to us as soon as possible.
50. 对货物未寄达致歉 Apology for Goods Arrival Failure
We are sorry to hear that ① (所出现的问题).
After careful check, we found that the shipment was delayed because of ② (货物未寄达原因).With reference to the contract, the postponement was caused by③ (货物出现问题的原因)， which is definitely not our responsibility to ④ (我方何种责任).We suggest that you make direct contact with ⑤ (公司名称或其他机构名称) to
discuss the details so as to minimize the loss.
We really feel sorry for this accident, but you should understand that
⑥ (所出现的问题) is not our fault. Thanks for your understanding.
51. 出货延迟 Late Delivery
We have been feeling quite honorable to have smooth cooperation till now. However,
for the recent order under the contract ① (合同编号),we have not received the
goods yet.
② (我方身份),we think there might be some explanations for the late delivery. You
are kindly asked to check our order ③ (订单编号).Since the end-users have
commented favorably on ④ (产品吸引点)of the last purchase, we reordered this kind
of the products. But the failure will definitely influence ⑤ (受影响的内容).
We really look forward to the goods; otherwise, we will miss the great chance for
⑥ (会失去何种机会) at present. If we can not get any reasonable explanations or
the products by the end of this month, we will have to ⑦ (我方将采取的行动).
52. 对出货延迟致歉 Apology for Late Delivery
Thank your very much for your email. We are quite sorry for the late delivery.① (说明出货延迟的原因).Carefully checking ②(依据文件的名称及编号),we found
that the goods ③ (说明货物的情况).We very much regret to say that the matter has
slipped our attention.
After finding this mistake, we have ④ (采取的补救措施),If nothing goes wrong
during the transit, you will receive the products ⑤(预计到达的日期).Hopefully,
this late delivery will not deteriorate our relationship.
If you have any questions, please contact me directly. We appreciate your under-standing.
53. 投诉货物质量 Complaint about Poor Quality of Goods
We appreciate having received the goods on arrival of s/s“①”(货轮名称) at ②
(目的港名称).Shortly after landing, related officials checked the details of the
goods. Everything appears to be correct and in good condition except ③(有质量问题的产品).When we opened the cases, we found that they were ④ (产品状况).The
worst thing is that the quality of the goods do not confirm to the contract. Please tell us the exact explanations. Additionally, we prefer to ⑤ (我方提出的解决办法).
Look forward to your prompt reply.
54. 对货物质量不佳致歉 Apology for Poor Quality of Goods
We are really sorry for the ① (产品所出现的问题)of the goods. ② (证明材料)states clearly that ③(货物实际情况描述).There is no denying the fact that the
goods ④(货物出现问题的原因).
Therefore, you should ask ⑤ (提出索赔的机构名称)for compensation. However, to
compensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to ⑦ (期待事宜) in the future.
Again, we are terribly sorry for your loss.
55. 投诉货物数量 Complaint about Wrong Quantity of Goods
Thank you very much for ① (对方所做事宜).We duly received the order on arrival
of s.s ② (货轮名称).
Unfortunately, we found that ③ (货物出现的问题).As told, the shipping quantities
were ④ (货物装船时的数量). Please check whether ⑤ (合同规定数
量)had been
loaded on ship in whole at the port of shipment.
We are in urgent need of the products as ⑥ (亟需该商品的原因)at present. You
are kindly requested to ⑦ (亟需对方解决事宜)upon receipt of this email.
Other-wise, we have to raise a claim for ⑧ (索赔金额) for the wrong quantity.
We hope the matter will come to your special attention.
56. 为数量错误致歉 Apology for Wrong Quantity of Goods
We have received your email of short
the that know to regret we ),and 对方邮件日期 (①
delivery of ② (货物短缺数量) of shipment against the order ③ (订单编号).We are
quite sorry for ④ (致歉事宜).
After check, we found that ⑤ (说明原因).However, we have already ⑥(采取的补救措施).The related officials confirmed that ⑦ (应补运货物) will reach your port
⑧(应补运货物预计到达的日期).
We deeply apologize for the inconvenience that caused to you.
57. 投诉发货出错 Complaint about Receiving Wrong Goods
The ship ① (货轮名称)has reached the requested port, ② (目的港名称).Upon being
checked, the goods are found wrong. Under the contract No. ③(订单编号),we ordered
④ (所订产品的名称和数量).The total amount of the goods is right, but ⑤（说明货物出错之处).
As ⑥ (所订产品名称) are not in agreement with what is stated in the contract, We
will send them back to you. However, you must be responsible for ⑦ (对
方应承担的责任).
Because the products are in great need, please ship the correct ones soon. Otherwise
we will have to ⑧ (我方将采取的行动)for the wrong order. Please deal with the
matter immediately, and drop us a line as soon as you arrange the shipment.
58. 为发货有误致歉 Apology for Sending Wrong Goods
After receiving your email, we attached this matter our closer attention. As it has
never happened before, we check every step of this process with awareness. After a careful check-up by our staff, we found that ① (弄错产品的原因).As a result,
the purchases with ② (发货错误)are not in order. Therefore, please ③(补救措施)and we will be in charge of all the related expenses. Besides, we have sent the right ones ④ (发送方式及日期).If this works smoothly,
they will reach you in ⑤ (预计到达的日期或期限).We have taken all necessary
actions to guarantee ⑥(弥补措施).
We apologize for any inconvenience.
59. 抱怨包装不良 Complaint about Poor Packaging
Firstly, thank you for ①(感谢对方已办理的事宜).We have received the goods on
arrival of s/s ② (船名)at ③(到货港口的名称).However, after checking the
purchases, we regret to find that the goods are④ (产品出现的问
题).According to the
survey by ⑤(质监部门名称).the reason for the damage is that ⑥ (产品受损的原因).
The products must be well protected against ⑦(意外损失的类型),so we specially
emphasized on ⑧ (我方多次强调的事宜) in our last email. But unfortunately, you
).Since ○longer fit
⑨did not follow our (指出对方忽略的问题(产品名称) are no 11for usage, we have to ask that you compensate us for the loss under the contract. Look forward to your prompt reply.
60. 为包装不良致歉 Apology for Poor Packaging
We acknowledge the receipt of your email. We deeply regret that the goods on arrival
of s/s ① (船名)are damaged by ② (产品损坏的原因).
After serious inspection, we are giving you description of the damaged shipment.
The contents were ③ (货物受损情况),which is our responsibility.