酒店管理英语词汇-(已修改)
酒店管理__酒店专用术语和词汇
酒店专用术语（中英文）标 准 Standard：(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。
(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
酒店管理生活必备英文词汇
酒店管理生活必备英文词汇-----------------------作者：-----------------------日期：国外生活必备英文词汇全搜索－住宿篇1前台：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的architecture建筑风格exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员国外生活必备英文词汇全搜索－饮食篇1餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片)tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管国外生活必备英文词汇全搜索－饮食篇2 水果：pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸bitter 苦lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：jerky 牛肉干dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3 牛排与酒：breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡roast chicken 烤鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨饭店交流用语之欢迎、问候用语1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。
酒店英语管理词汇大全
酒店英语管理词汇大全1. Introduction在酒店管理领域，熟悉并掌握一些常用的英语词汇是至关重要的。
这份文档旨在向您介绍酒店英语管理词汇大全，帮助您更好地理解和运用这些词汇。
本文档将涵盖酒店运营管理、客户服务、房间预订、餐饮服务等方面的词汇，以便您在日常工作中更加流畅地与国际客户沟通。
2. 酒店运营管理在酒店运营管理方面，以下是一些常用的词汇：- Front Desk (前台)Front Desk是酒店的前台接待处，负责接待客人、办理入住和离店手续等。
- Housekeeping (客房部)Housekeeping负责酒店客房的清洁、换床、提供毛巾和洗漱用品等工作。
- Concierge (礼宾部)Concierge提供各种咨询、帮助和预订服务，例如旅游景点、餐厅或购物。
- Mntenance (维修部)Mntenance负责酒店设施和设备的维修和保养工作。
- Reservation (预订)Reservation是指客人提前在酒店预订房间的行为。
- Occupancy Rate (入住率)Occupancy Rate是指酒店的入住率，通常以百分比形式表示。
3. 客户服务在酒店客户服务方面，以下是一些常用的词汇：- Welcome (欢迎)Welcome是指酒店向客人表示欢迎。
- Check-in (办理入住)Check-in是指客人到达酒店并办理入住手续。
- Check-out (办理离店)Check-out是指客人离开酒店并办理离店手续。
- Room Service (客房服务)Room Service是指酒店提供的将食物和饮料送到客房的服务。
- Bellhop (行李员)Bellhop是指酒店负责搬运客人行李的员工。
- Complnt (投诉)Complnt是指客人对酒店服务不满意的抱怨或投诉。
4. 房间预订在酒店房间预订方面，以下是一些常用的词汇：- Single Room (单人间)Single Room是指仅供一人入住的客房。
酒店英语管理词汇大全m
酒店英语管理词汇大全1. Introduction酒店业是一个全球性的行业，需要与来自不同国家和文化背景的客人进行沟通和交流。
为了更好地管理酒店业务，学习和掌握酒店英语管理词汇是至关重要的。
本文将介绍一些常用的酒店英语管理词汇，以帮助酒店管理人员更好地理解和运用这些词汇。
2. Front desk（前台）2.1. Check-in（办理入住手续）•Reservation（预订）•Confirmation（确认）•ID proof/Identification（身份证明）•Guest registration card（客人登记卡）•Room key（房间钥匙）•Occupancy（入住率）•Room assignment（分配房间）•Room rate（房价）•Credit card authorization（信用卡授权）•Baggage handling（行李处理）2.2. Check-out（办理退房手续）•Settlement（结算）•Invoice（发票）•Room service charge（客房服务费）•Additional charges（额外费用）•Feedback（反馈）3. Housekeeping（客房部）3.1. Room cleaning（客房清洁）•Housekeeper（客房服务员）•Bed linen（床单）•Towels（毛巾）•Toiletries（洗漱用品）•Housekeeping checklist（客房清洁检查表）•Turndown service（夜床服务）•Deep cleaning（彻底清洁）•Vacuuming（吸尘）3.2. Mntenance（维修）•Mntenance request（维修请求）•Plumbing（水暖）•Electrical（电气）•r conditioning（空调）•Fire safety（消防安全）•Work order（工作订单）•Emergency response（紧急响应）4. Food and Beverage（餐饮部）4.1. Restaurant（餐厅）•Host/hostess（主持人/女主持）•Server/wter/wtress（服务员）•Menu（菜单）•Specials（特色菜）•Reservation（预订）•Order taking（点餐）•Food preparation（食物准备）•Serving（上菜）•Bill（账单）•Tip（小费）4.2. Bar（酒吧）•Bartender（调酒师）•Drinks（饮料）•Cocktls（鸡尾酒）•Wine list（酒水单）•Happy hour（欢乐时光）•Bar snacks（酒吧小吃）•Wine tasting（品酒）5. Sales and Marketing（销售与市场部）5.1. Sales（销售）•Sales representative（销售代表）•Sales target（销售目标）•Sales strategy（销售策略）•Sales forecast（销售预测）•Sales promotion（促销活动）•Sales report（销售报告）5.2. Marketing（市场）•Marketing campgn（市场活动）•Market research（市场调研）•Branding（品牌化）•Advertising（广告）•Public relations（公共关系）•Social media（社交媒体）•Customer loyalty（顾客忠诚度）6. Human Resources（人力资源部）6.1. Recruitment（招聘）•Job posting（招聘启事）•Resume/CV（简历）•Interview（面试）•Reference check（背景调查）•Job offer（职位录取）6.2. Trning（培训）•Orientation（入职培训）•On-the-job trning（在岗培训）•Team building（团队建设）•Performance evaluation（绩效评估）•Trning program（培训计划）6.3. Employee Relations（员工关系）•Grievance（投诉）•Conflict resolution（冲突解决）•Employee satisfaction（员工满意度）•Employee engagement（员工参与度）•Workplace culture（工作环境文化）7. Conclusion酒店英语管理词汇对于酒店管理人员来说是必不可少的。
酒店管理英语词汇-(已修改)
酒店管理英语词汇1.reservation Department 预订部2.front Office Department 前厅部3.reserve [rɪ'zɝv] n。
预订4.register ［'rɛdʒɪstɚ] vt. 登记5.registration ['rɛdʒɪ'streʃən] n.登记，注册6.receptionist [rɪ’sɛpʃənɪst］n。
接待员7.operator [’ɑpəretɚ］n. 电话接线员8.put somebody through 把某人接通9.deluxe [də'lʌks］n。
豪华房10.Suite ［swit］n。
套房11.single room / double room 单人间/ 双人间12.client ［’klaɪənt］n。
顾客13.confirm ［kən'fɝm］vt.确认，批准14.discount ［dɪs'kaʊnt] vt.打折扣15.expense[ɪk'spɛns］n.费用16.charge ［tʃɑrdʒ］n。
费用;vi.索价；收费17.list [lɪst]n。
清单；vt.列出18.rate ［ret] n.（利息等的)费率19.check [tʃɛk］vt.检查,核对20.check in / check out 入住/退房21.recommend ［'rɛkə'mɛnd］vt。
推荐22.cash [kæʃ] n.现金;vt。
支付现款23.credit card 信用卡24.loyalty card /member card会员卡25.take a print / swipe a credit ca刷卡26.personal check 私人支票27.keep the Change 不用找零mission charge /service charge/fee 服务费29.settle accounts 结帐，结算30.be clear about对…明白，对…明确；31.key deposit钥匙押金32.t raveler’s check旅行支票33.Housekeeping Department/ Room Division 客房部34.fill in /fill out 填写35.application form申请表36.bellman ['bɛlmən］n.行李员37.attendant［ə'tɛndənt］n。
酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质
酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质酒店管理英语词汇大全：深入了解酒店管理的专业术语，提升服务品质一、酒店部门及职位相关词汇1. Front Desk（前台）- the area in a hotel where guests check in and out2. Concierge（门房）- the hotel staff responsible for arranging services for guests, such as transportation, reservations, etc.3. Housekeeping（客房部）- the department responsible for cleaning and maintaining guest rooms4. Food and Beverage（餐饮部）- the department that handles food and drink services in the hotel5. Sales and Marketing（销售与市场部）- the department that promotes and sells the hotel's services6. Human Resources（人力资源部）- the department responsible for staffing and employee relations7. Engineering（工程部）- the department that handles maintenance and repair work in the hotel8. Accounting（财务部）- the department responsible for financial management and record-keeping in the hotel9. General Manager（总经理）- the highest-ranking executive in a hotel, responsible for overall operations and management二、客房相关词汇1. Single Room（单人间）- a hotel room with only one bed, suitable for one person2. Double Room（双人间）- a hotel room with a double bed, suitable for two people3. Suite（套房）- a larger, more luxurious hotel room with separate living and sleeping areas4. Amenities（设施）- the facilities and services provided in the hotel room, such as toiletries, towels, etc.5. Housekeeping Service（客房服务）- the service provided by the housekeeping department to clean and maintain the guest rooms6. Room Service（客房服务）- the service that delivers food and drinks to the guest rooms7. Check-in（办理入住）- the process of registering as a guest and receiving keys to the hotel room8. Check-out（办理退房）- the process of settling the hotel bill and returning the room keys when leaving9. Reservation（预订）- the act of reserving a hotel room in advance10. Occupancy（入住率）- the percentage of available rooms that are occupied by guests11. No-show（爽约顾客）- a guest who made a reservation but did not show up or cancel it12. Housekeeping Checklist（客房清洁检查表）- a list of tasks and standards to be checked by the housekeeping staff when cleaning a room三、餐饮服务相关词汇1. Restaurant（餐厅）- a place in a hotel where meals are served to guests2. Buffet（自助餐）- a type of meal service where guests can serve themselves from a variety of dishes3. Menu（菜单）- a list of dishes and drinks available for ordering in a restaurant4. Waiter/Waitress（服务员）- the staff who takes orders and serves food and drinks in a restaurant5. Chef（厨师）- the professional cook in charge of preparing meals ina hotel6. Sommelier（侍酒师）- the wine expert responsible for recommending and serving wines in a restaurant7. Room Service（客房送餐服务）- the service that delivers food and drinks to the guest rooms8. Catering（餐饮服务外卖）- the service of providing food and drink for special events or occasions held outside the hotel9. Banquet（宴会）- a formal meal or gathering held for a large number of people, often for special occasions10. Corkage（开瓶费）- the fee charged by the restaurant for opening and serving wine brought by the guest四、销售与市场相关词汇1. Marketing Strategy（市场营销策略）- a plan to promote and sell the hotel's services to target customers2. Target Audience（目标受众）- the specific group of people that a hotel aims to attract as customers3. Advertising（广告）- the process of creating and distributing promotional messages to attract customers4. Sales Promotion（销售促销）- the activities and incentives designed to increase sales, such as discounts or special offers5. Public Relations（公共关系）- the management of communication and relationships between a hotel and its customers, media, etc.6. Brand Identity（品牌形象）- the unique characteristics, values, and image associated with a hotel's brand7. Market Research（市场调研）- the process of gathering and analyzing information about customers and competitors to make informed business decisions8. Revenue Management（收益管理）- the strategic pricing and inventory control practices to maximize hotel revenue五、服务质量相关词汇1. Customer Satisfaction（顾客满意度）- the level of satisfaction that customers have with the hotel's products and services2. Service Excellence（卓越服务）- the high-quality service that exceeds customer expectations3. Guest Complaint（客户投诉）- an expression of dissatisfaction or concern by a hotel guest regarding a product or service4. Service Recovery（服务品质恢复）- the actions taken by the hotel to resolve a guest complaint and regain their satisfaction5. Hospitality（热情好客）- the friendly and welcoming treatment of guests by hotel staff6. Staff Training（员工培训）- the process of equipping hotel employees with the necessary skills and knowledge to provide excellent service7. Service Standards（服务标准）- the established guidelines and expectations for staff behavior and service delivery六、其他相关词汇1. Conference Room（会议室）- a dedicated room in a hotel for meetings and conferences2. Banquet Hall（宴会厅）- a large and formal room in a hotel for banquets and events3. Spa（水疗中心）- a facility in a hotel that offers beauty and wellness treatments4. Fitness Center（健身中心）- a facility in a hotel with equipment and services for physical exercise and fitness5. Amenities Fee（设施费）- a charge included in the hotel bill for the use of facilities and services以上是酒店管理英语词汇的大全，通过深入了解和掌握这些专业术语，酒店管理人员可以提升服务品质，更好地满足客户需求，实现酒店业务的成功运营。
酒店英语词汇大全(二)
酒店英语词汇大全(二)一、服务质量1.1 好评度量词•Positive feedback rate：积极反馈率•Customer satisfaction rate：客户满意度•Net promoter score：净推荐值•Repeat guest rate：复购率•Returning visitor rate：回访率•Referral rate：介绍率1.2 增值服务•Turn-down service：晚间整理服务•Wake-up service：叫醒服务•Complimentary breakfast：免费早餐•Express check-in/out：快速办理入/退房手续•Business center：商务服务中心1.3 前台服务•Welcome drink：欢迎饮料•Room upgrade：升级房型•Late check-out：延迟退房•Early check-in：提早入住•Guest information directory：客房信息指南•Concierge service：礼宾服务二、客房设施2.1 客房类型•Single room：单人房•Double room：双人房•Twin room：双床房•Suite：套房•Connecting room：相邻房2.2 设施用品•Bedding：床品•Towel：毛巾•Bathrobe：浴衣•Slipper：拖鞋•Hanger：衣架•Umbrella：伞2.3 客房设施•Air conditioner：空调•Television：电视•Refrigerator：冰箱•Safe：保险箱•Wifi：无线网络•Private bathroom：独立卫浴三、餐饮服务3.1 餐饮场所•Café：咖啡厅•Buffet：自助餐厅•Restaurant：餐厅•Bar：酒吧•Lounge：休息厅3.2 菜肴饮品•Appetizer：开胃菜•Main course：主菜•Dessert：甜点•Cocktail：鸡尾酒•Beer：啤酒•Wine：葡萄酒3.3 用餐方式•Room service：送餐服务• A la carte：点菜•Set menu：套餐•Takeaway：外卖•Delivery：配送•Catering service：餐饮服务四、会议活动4.1 会议设施•Conference room：会议室•Audio/Visual equipment：音/视设备•Microphone：麦克风•Projector：投影仪•Whiteboard：白板•Podium：讲台4.2 会议服务•Event planning：活动策划•Catering：餐饮服务•Translation service：翻译服务•Registration desk：报名台•Business meeting：商务会议•Seminar：研讨会五、其他服务5.1 健身娱乐•Fitness center：健身中心•Swimming pool：游泳池•Spa：水疗服务•Massage：按摩服务•Golf course：高尔夫球场•Karaoke：卡拉OK5.2 交通服务•Airport shuttle：机场班车•Car rental：租车服务•Valet parking：代客泊车•Limousine service：豪华轿车服务•Bicycle rental：自行车租赁•Electric vehicle charging：电动车充电5.3 旅游咨询•Tourist information desk：旅游信息台•Ticket booking service：机票预订服务•Tour guide：旅游导游•Travel package：旅游套餐•Destination information：目的地信息•Local attraction：本地景点以上就是酒店英语词汇大全的第二部分内容，酒店服务领域还有很多的专业术语和常用词汇需要掌握。
酒店英语管理词汇大全
.酒店英语管理词汇大全----------------------- -----------------------日期：1 / 49建国酒店服务英语JianGuo Hotel ServiceEnglishContents 目录GENERAL HOTEL ENGLISH VOCABULARY (2)酒店常用词汇KEY ENGLISH PHRASE (8)常用基本句子DEPARTMENTENGLISH (9)部门英语FRONT OFFICE:Vocabulary前厅词汇 (9)FRONT OFFICE:Dialogue前厅句子 (11)2 / 49CONCIERGE礼宾 (13)OPERATORS总机 (15)RESERVATIONS预订 (17)FOOD&BEVERAGE:Vocabulary餐饮词汇 (18)FOOD&BEVERAGE: Dialogue餐饮句子 (24)HOUSEKEEPING:Vocabulary客房词汇 (27)HOUSEKEEPING:Dialogue客房句子 (30)GENERAL HOTEL ENGLISH VOCABULARY （酒店常用词汇）1.Accept接受2.Account账户3.Activity活动4.Address地址3 / 494 / 495. Air-conditioner 空调6. Airport 机场7. Allay 球道8. Allow 允许9. Amount 数量 10. Apologize 道歉 11. Appointment 预约 12. Arrive 到达 13. As soon aspossible 尽快 14. Assist 协助 15. Attendant 出席 16. Attention 注意 17. Baby-chair 婴儿椅 18. Bag 袋子 19. Baggage/Luggage 行 20. Bank 银行 21. Banquet 宴会 22. Bar 酒吧 23. Barber Shop 理发店 24. Basement地下室25. Bath room 浴室26. Battery电池27. Beauty saloon 美容沙龙28. Bellboy 门童29. Belonging 物品30. Bill 账单31. Billiard台球32. Birthday 生日33. Biscuit 饼干34. Booking/Reserve 预定35. Booklet/Brochure 小册子36. Bottle 瓶37. Bowling保龄球38. Bowling alley保龄球道39. Brand品牌40. Breakable易碎的41. Breakfast 早餐42. Brochure小册子43. Brush 刷子44. Business 商务5 / 4945. Busy 忙的 46. Button 按钮 47. Cake 蛋糕 48. Call back 回 49. Cancel 取消 50. Cash 现金 51. Cash withdrawals 提取现金 52. Cashier 收银 53. Caution 小心 54. Center 中心 55. Certainly 当然 56. Chair 椅子 57. Charge 费用 58. Check/Inspect 检查 59. Check in 入店 60. Check out 离店 61. Choice 选择 62. Cigar 雪茄 63. Cigarette 香烟 64. City center 市中心 65. Close 关66.Closet 壁（衣）橱67. Coach教练68. Colleague同事69.Cold 冷的fortable 舒适的71. Commendation 表扬/推荐plain 投诉，抱怨73.Concierge 礼宾74.Confirm 确认75.Conference room 会议室76. Consume消费77.Contact 联系78. Convenience方便79.Cook 烹饪80.Copying machine 复印机81.Correct 正确的82.Corridor 走廊83. Coupon餐券84.Courtesy 礼貌的85.Cup 杯86.Customer 顾客87. Cuisine烹饪6 / 4988.Daily 日常的 89.Date 日期 90.Delay 延迟 91. Damage 损坏 92. Deal with 处理93.Department 部门94. Dial拨号95.Dinner 晚餐96. Discount折扣97. Distance距离98.Disturb 打扰99.Down 下面100. Drink 喝101. Elevator / Lift 电梯102. Emergency exit 紧急出口103. Empty 空的104. EngineeringDepartment工程部105. Entertainment款待106. Entrance 入口107. Envelope信封 108. Environment环境109. Equipment设备110. Escalator 扶梯111. Excuse 道歉，原谅112. Exit 出口 113. Explain 解释 114. Extension 分机 115. Extension cord 接线板 116. Extra 额外的 117. Facility 设施 118. Fast 快的 119. Fault 错误 120. Fax 121. Financial Department 财务部 122. Fitness center /gym 健身中心 123. Fix/repair 修理 124. Floor 楼层 125. Flower 鲜花 126. Follow 跟随 127. Food and Beverage 餐饮部 128. Free of charge 免费 129. Friendly 友善的130.Front desk 前台131.Full 满的132.Function room多功能厅133. Garage 车库134.Glass 玻璃杯135.Gift shop 礼品部136.The Great Wall长城137.Hair dryer 吹风机138.Hanger衣架139.Help帮助140.Health center健身中心141.Honey蜂蜜142.Hospitality 酒店业143.Hot热的144.Hotel酒店145.Housekeeping 客房部146.Hurry up抓紧时间147.Ice冰148.Ice cubes 冰块149.Identification card 150.Imported 进口的151.Include包括152.Inconvenience 不便rmation 信息154.In front of 在…之前155.Instant noodle 方便面156.Key钥匙157.Kitchen厨房undry洗衣（房）159.Local 当地的160.Lounge休息室161.Lobby 大堂162.Lunch午餐163.Machine机器164.Madam夫人165.Maintenance维修166.Map地图167.Marketing 市场营销168.Massage 按摩169.Memo（memorandum）备忘录7 / 498 / 49 170. Mini-bar 客房酒吧 171. Minute 分钟 172. Mistake 错误 173. Museum 博物馆174. Newspaper报纸175. Noise噪音176. Number数字177. Offer提供178. On duty值班179. Open开180. Opposite对面181. Order 点单，有条理182. Parking停车场183. Pay付费184. Personal belongings私人财物185. Phone 186. Photo / picture 图片187. Plus加188. Projector投影仪189. Price价格 190. Problem 问题 191. Procedure 流程 192. Promotion 促销 193. Quality 质量 194. Quarter 四分之一 195. Quick 快的 196. Quiet 安静的 197. Ready 准备好的 198. Receipt 收据 199. Reception 前台接待 200. Recommend 推荐201.Recommendation 建议202.Repair 修理203.Repeat 重复204.Replace 替换，代替205.Reservation 预定206.Rest room 卫生间207.Restaurant 餐厅208.RMB=Renminbi 人民币209.Room number 房间号210.Satisfy 满意的211.Safe deposit box保险箱212.Scissors 剪刀213.Screen 屏幕214.Security 保安215.Selection 选择216.Send 送到217.Service 服务218.Shop 商店219.Shower 淋浴220.Sit 坐，就坐221.Signature 签名222.Slip滑，滑倒223.Soft 软的224.Sour 酸的225.Souvenir 纪念品226.Special 特殊的227.Spell 拼写228.Squash 壁球229.String细绳，带子230.Staff 员工231.Stairway 楼梯9 / 4910 / 49 232. Standard 标准 233. Start 开始 234. Stay 住（停留） 235. Subway 地铁236. Suggest建议237. Suitable合适的238. Supermarket超市239. Supply提供240. Swimming pool游泳池241. Tariff价格或收费表242. Temperature温度243. Theater剧院244. Ticket票245. Tip小费246. Toilet卫生间 247. Training培训248. Transfer转移249. Transportation交通250. Travel agency旅行社 251. Trip 旅途 252. Umbrella 雨伞 253. Understand 明白，理解 254. Up 向上 255. Urgent 紧急 256. Valuables 贵重物品 257. Video 录像 258. VIP (very important person) 贵宾 259. Visit 拜访 260. Wait 等待 261. Wallet钱夹262.Wardrobe 衣橱，衣柜263.Washroom卫生间264.Weekday 平常日265.Weekend 周末266.Wrong 错误的267.Monday 星期一268.Tuesday 星期二269.Wednesday星期三270.Thursday 星期四271.Friday 星期五272.Saturday 星期六273.Sunday 星期日274.January 一月275.February 二月276.March 三月277.April 四月278.May 五月279.June 六月280.July 七月281.August 八月282.September九月283.October 十月284.November 十一月285.December 十二月286.Spring 春287.Summer夏288.Autumn 秋289.Winter 冬290.New Year新年291.Spring Festival春节292.Valentine’s Day情人节293.Easter 复活节bor Day 劳动节295.National Day 国庆节296.Thanksgiving 感恩节297.Christmas 圣诞节298.Summer Palace 颐和园299.Temple of Heaven 天坛300.Forbidden City 紫禁城KEY ENGLISHPHRAESE 常用基本句子1.Good morning/afternoon/evening, sir/ma’am.2.Welcome to JianGuo Garden Hotel, si r/ma’am.3.Welcome back, Mr./Mrs…4.Enjoy your stay/meal, sir/ma’am.5.Thank you, sir/ma’am.6.Goodbye, sir/ma’am.7.Have a nice day/evening/trip, sir/ma’am.8.Hope to see you again, sir/ma’am.9.May I……………., sir/ma’am?10.May I suggest… sir/ma’am.”11.Could you please………, sir/ma’am?12.I beg your pardon, sir/ma’am.13.Please……., sir/ma’am.14.How may I help/assist you, sir/ma’am.15.You’re welcome/ It’s my pleasure, sir/ma’am.16.After you, sir/ ma’am.17.Please turn right/left, sir/ma’am.18.Over there, sir/ma’am.19.It will be ……….right away.20.Just a moment, please.21.Sorry to keep you waiting.22.Thank you for your feedback, sir/ma’am.23.Would you like anything else, sir/ma’am?24.Is there anything else I can do for you?25.Certainly, sir/ma’am. (Don’t say: Of course)26.I’ll be with you right away, sir/ma’am.27.I’m sorry, sir/ma’am.28.This way, please.29.It’s free of charge.30. Could you repeat please? Department EnglishFRONT OFFICE: Vocabulary前厅词汇1.Booking /Reservation 预定2. Registration form 登记表3. Wake up call service叫早服务4. Passport 护照5. Discount折扣6.Room key房间钥匙7. Superior 更高的，优异的8.Single room单人房9.Double room双人房10.Superior room 商务间11.Deluxe room 豪华间12.Suite room 套房13.Upgrade升级14.Country code 国家代码15.Area code地区代码16.Long term/long staying guest长期住店客人17.Hotel brochure 酒店手册18.Executive floor 行政楼层19.Estimated time ofarrival (ETA)预计到达时间20.Walk in guest 无预定客人21.King size bed 大床22.Twin bed 双床23.Queen bed 中床24.Traveler’s checks旅行支票25.Full house /Fullybooked 满房26.Occupancy 客房入住率27.Cancellation 取消28.Negotiate 协商29.Extension 延期30.City ledger 挂帐31.No vacancy无空房32.Skip (walk out) 跑帐33.Free of charge 不收取费用34.Travel agency 旅行社35.Vacant/clean 空（干净）房36.Occupied/dirty占用/脏房37.High season 旺季38.Low season淡季39.Extra bed 加床40.Early arrival 提前到达41.Early check in 提早入住te check out 延迟离店43.Airport pick up service机场接送服务44.Shuttle bus 机场巴士45.Special rate 特殊房价46.Denomination 货币的面值47.Exchange Rate外币兑换牌价48.Guest account 客人账户49.Guaranteed reservation预定保证金50.Advance depositguarantee预付保证押金51.Foreign exchange 外币兑换52.Night audit夜审53.Frequent Individualtraveler（FIT）散客54.Group leader团队领队55.Group check in/out团队入/离店56.Deposit押金57.Guarantee保证58.Time difference时差59.Guest history record客史记录60.Welcome letter欢迎信61.Extended stay 延期（长）62.Transportation service交通服务plimentary赞扬的64.Express mail/DHL/EMS快递65.Message信息66.Luggage tag行牌67.Glue胶棒68.Parcel/packet 包裹 69.Stamp 邮票 70.Phone book/directory 簿 71.Stapler 订书机 72.Paper Clip 区别针 73.Adhesivetape 胶带 74.Handicapped 残疾人 75.Reception Logbook 前台日志76.Direction 方向 77.Turn left左转 78.Go straight直行79. Next to紧挨着80. Introduce介绍FRONT OFFICE: Dialogue 前厅句子Reception: 前台接待Greetings 问候 1. Good morning/afternoon/evening, sir/ma’am or Mr./Mrs … 2. Welcome toJianGuo GardenHotel. / Very glad to have you here. 3. How may Iassist/help you?Reservation有预定Walk-in 没有预定4. I have a reservation I would like a room4. Do you have a reservation?5.May I have your name, please?5. What type of room wouldyou like?6.Yes, we have your reservat ion, Sir/ma’am6.Twin/Double/King SizeBed,Sir/Ma’am?Stating the price for the room 告知客人房价7. Your room rate is … (indicate rate, do n’t speak out)plus 15% service charge.8. The price include the breakfast.Registration Form 登记表(Receptionist fills in the form)前台人员填表 (Guestfills in the form)客人自己填表9. May I have your passport, please? Could you fillin the registrationform, please?10.May I take an imprint of your credit card for a deposit, sir/ma’am?No Yes11.May I have cash deposit? (Make imprint-return credit card)(Fill out receipt and give to guest)(Room rate plus1000RMB per night)12.Here is your receipt sir/ma’am.13.When you checkout, you may apply your deposit toward your final bill.14.(Present room key) 递交房卡时Your room number is(indicate)… and this is your room card.15.(Show them to the elevators) 为客人指引电梯位置The elevator are your left hand side.16.(Tell the guest about the hotel facilities.)You may have breakfast in the Kitchen Asia restaurant just behind of you.17. Check out time is before 12:00pm.18. Here’s your room card and breakfast coupon.19.Hope you will enjoy your stay with us.Cashier 收银/Money Exchange 外币兑换20. Good morning/after noon/evening, sir/ma’am21.How may I help you?(Guest may ask/say: I would like to change money)22.What type of currency would you like to change?23.Today’s rate is…24.Could you fill this form and sign, please?25.Here’s your amount, sir/ma’am.26.Thank you. Good bye sir/ma’amCheck-out 结账27. May I have your room number, please?You are Mr. …28. Anything from the mini-bar, Mr.../Mrs…? /Did youuse your mini bar since lived, Mr./Mrs… (Preparebill for theguest)29.How would you like to settle your bill, Mr./Mrs…?/ Howwould you like to pay, by cash or by credit card,Mr./Mrs…?30. Here’s your bill, Mr./Mrs…(Credit Card) Pleasesign here. Or (Cash)your receipt, Mr./Mrs…Thank you Mr./Mrs…How’s your stay, Mr./Mrs…?31. Thank you for your feedback, Mr./Mrs…Concierge:礼宾Greeting 问候1. Good morning/afternoon/evening, sir/ma’am.2. Concierge,Jerry speaking,How may I help you?About luggage 行A) When the guest deposits items当客人寄存行东西时- Where can I store my luggage?You may store your luggage at the concierge.-How many days may I store my luggage? /How long may I store myluggage?-Maximum 7 days. / You can store your luggage for one week.-Is there anything valuable or breakable in your bag?-Here is yourluggage tag, Mr./Mrs….B) When the guests collect their bags.客人欲领取行时-May I have your luggage tag, please?-I’m sorry to kept you waiting Mr./Mrs… Is this everything?C) Bringing Bags Down将行送出客房- May I have your room number and how many luggage do you have, sir/ ma’am?- 2244 and I have 2 big suitcases.- All right Mr./Ms. XXX, Our bellboy will go toyour room right away.(Ring the bell once)Concierge(Door opened)- May I come in, Mr./Mrs…- Which luggage/baggage shall I take for you?- You have 2 suitcases, Mr./Mrs…-Is there anything valuable or breakable in them?-Here’s your luggagetag.-I’ll wait for you in the lobby /I will keep your bags at the Concierge Desk. And you can pick them up there, Mr./Mrs…Guest arrival客人抵达时-Do you have any baggage in the trunk?-How many bags do you have?-Let me help you with your bags/luggage, sir/ma’am.-It’s slippery. Please be careful.-Don’t forget to ask for taxi receipt, please.Taking a guest to the room带领客人至客房-Good afternoon,sir. I’ll show you to your room. You have two suitcases. Is this everything?-May I have your room key, please?-Your room is on the 11th Floor. Please follow me.Arriving at the room带客人到达房间-T his is your room. May I put your bags here, Ma’am?-Here is your room key. Is there anything else I can do for you?-Hope you enjoy your stay with us.Farewell/ Guest Departure告别/客人离开时- How is your stay in our hotel?-Thank you for staying with us.-Your taxi will be here in a minute.-Have a pleasant (nice)trip/day.Guest may ask客人可能问到的问题1.How far to the airport?- By taxi, it takes about 50 minutes.2.Can I walk to theTiananmen Square?- It’s about thirtyminutes’walk. You go out of our hotel, and then turn right. Just go along the Chang’anAvenue.3. Do you have business facilities?Yes, we have BusinessCenter on the first floor/in the lobby.4. How many restaurants do you have?- We have 5 restaurants: ……5. Do you have health club / fitness center?- Yes, we have a FitnessCenter on the basement 1 floor.6. Where can I buy some presents?- You may take a look at our hotel gift shop. Operators:总机Greetings 问候1.Good Morning/Afternoon/Evening/Night2.JianGuo Garden Hotel.3.How may I help you?4.Just a moment please.5.I will transfer for you right away.6.Thank you for calling/waiting.Transfer to room 转接到房间7.May I have the guest’s name, please?Transfer from room 从房间转接8. Please hang up first. I will transfer for you.Taking a message 接收留言9. I am sorry, sir/ma’am. There is no answer.Would you like to leave a message?10. I am sorry. The line is busy now.11. May I have your name and spelling, please?12. May I have the contact number, please?13. Thank you for calling.Wakeup call 叫早服务14. May I have the time, please?15. May I have the room number, please?16. Yes, Mr./Mrs… Your wakeup call for tomorrowat 7:00am (Room 1121) is confirmed.17. Thank you for calling. Have a good night.Other Phrases:其它句子18. I’m sorry, according to thesecurity reason, wecan’t give out our guest’s name and room number.19. I’m sorry, there is no guest registered under Mr.Smith.20. I’m sorry this is JianGuoGardenhotel. You have the wrong number.21. Yes, sir. I will send a bellboy to your roomright away.22. I’m sorry, I cannot hear you very well. Could you speak louder please?Reservations: 预定1.Good morning2.Reservations.3.Nancy speaking.4.How may I help you?Yes, I’d like to reserve a room.5.What date would you like to check-in?6.And your departure date, sir/ma’am?7.What type of room would you like?Standard room8. For how many people?9. What type of bed would you like, single or double?Double10.Smoking or Non-smoking room?Non-smoking11.Yes, we have that available.How much is it?12.The room rate is US$150.00, plus 15%(percent) servicecharge.13.That’s fine14.May I have your last name and first name, please?15.May I have the spelling, please?16.In order to guarantee your room and room rate, we needyour creditcard number Mr./Mrs…（No）17. I’m sorry, Mr./Mrs… We cannot guarantee yourreservation without a credit card number.18. May I have contact telephone number?19. May I repeat your reservation, Mr./Mrs…?20. Thank you for calling, Mr./Mrs… We lookforward to your arrival (welcome back Mr./Mrs…) FOOD & BEVERAGE: Vocabulary餐饮词汇Table Setting桌面用品1.Table桌子2.Chair椅子3.Table Cloth桌布4.BB Plate面包盘5.BB Knife黄油刀6.Fork 叉7.Plate盘子8. Knife刀9. Dessert spoon甜食勺10.Chopsticks 筷子11.Bowel碗12.Steak knife牛排刀13.Teaspoon 咖啡勺14.Coffee/Tea Cup 咖啡/茶杯15. Pot壶k jug奶缸17.Sugar bowel 糖缸18.White Sugar 白砂糖19.Brown Sugar 黄糖20.Saucer碟21.Coaster杯垫22.Condiment(Salt/Pepper shaker/grinder)Set调味品（盐/胡椒瓶）23.Napkin (Serviette) 餐巾24.Ash tray烟缸25.Matches火柴26.Flower vase 花瓶27.Candle Stand 烛台28.Candle蜡烛29.Menu 菜单30.Drink List酒水单31.A La Carte零点32. Buffet自助餐33.Bill/Check账单34.Bill/Check Holder 账单夹Appetizer 开胃食品35.Soup汤36.Salads沙拉Dessert Counter 甜品37.Ice-cream 冰淇淋38.Chocolate 巧克力39. Green Tea绿茶40.Coconut椰子41. Flavor口味42.Cheese奶酪43. Yogurt酸奶44.Snack小吃Fruit 水果45. Apple 苹果46.Apricot 杏47. Avocado 鳄梨48.Banana 香蕉49.Cherry 樱桃50.Grapefruit 西柚51.Grape 葡萄52. Lichee荔枝53.Lemon 柠檬54.Melon （各种）瓜55.Water melon 西瓜56. Honey melon 哈密瓜57.Orange 橙子58.Mandarin 橘子59.Peach 桃子60.Pear 梨61.Pineapple 菠萝62. Kiwi猕猴桃63. Papaya 木瓜64. Mango 芒果65. Durian榴莲66.Plum 子67.Strawberry 草莓68. Date枣69.Nut坚果70. Almond 杏仁71.Chestnut 栗子72.Peanut 花生73. Walnut核桃74. Pistachio开心果75. Hazelnut榛子76. Raison葡萄干Vegetable 蔬菜77.Green pepper 青椒78.Asparagus 芦笋79. Eggplant/aubergine茄子80. Bean豆子81. Cauliflower西兰花/菜花82. Broccoli椰菜花/西兰花83. Bean curd 豆腐84. Bean sprout 豆芽85. Cabbage 卷心菜86. Carrot胡萝卜87. Turnip萝卜88. Celery西芹89. Cucumber 黄瓜90. Pumpkin 南瓜91. Lettuce生菜92. Mushroom 蘑菇93. Olive橄榄94. Onion洋葱95. Pea豌豆96. Pea Sprout 豆苗97. Potato土豆98. Sweat potato 红薯99. Taro芋头100.Spinach 菠菜101.Corn 玉米102.Chinese broccoli芥兰103.Black Fungus 木耳104.Vermicelli 粉丝Service Station工作台105.Side station 边柜106.Food Cover盖子107.Tray 托盘108.Toothpicks牙签109.Straw 吸管110. Blander 搅拌器111. Stir 搅棒112. Bar spoon 吧勺113. Measurer 量酒器114.Jigger 量酒杯115. Chopping board砧板116. Shaker 调酒壶 117. Wine basket 酒 篮 118. Ice bucket/Wine cooler 冰桶 119. Opener 开瓶器 120. Warmer 温热器 121. Tea break 茶 歇 122. White board 白 板 123. Microphone 麦克风 124. Projector 投影仪 125. Stereo 主体音响设备 126. Video Recorder 录像机 127. Loudspeaker 扬声器 128. Lighting 照明设备 129. Podium 讲 台 130. Spotlight 射灯 131. Amplifier扩音器 132. Laser Point激光笔 133. Stage舞台 Meat Items 肉类134. Pork 猪肉135. Spare rib 排骨136. Beef 牛肉 137. OX-tail牛尾 138. Beef steak牛排139. Veal chop小牛排 140. Mutton (Lamb)羊肉 141. Chicken鸡肉 142. Duck鸭肉143. Cold cuts冷肉144. Sausages香肠 145. Ham火腿146. Bacon 培根 Eggs 蛋类 147. Fried Eggs 煎鸡蛋 148. Sunny side-up 单面煎蛋 149. Over-easy 双面煎蛋 150. Omelet 蛋卷 151. Scrambled eggs 炒蛋 152. Boiled Eggs 煮鸡蛋 153. Poached eggs 水波蛋 154. Salted Eggs 咸蛋 155. Century Eggs 松花蛋 Sea Food 海鲜类 156. Lobster 龙虾 157. Shrimps 虾仁 158. Prawns 大虾 159. Fish 鱼 160. Cuttlefish 墨鱼 161. Squid 鱿鱼162. Salmon 三文鱼163. Tuna 金枪鱼164. Sea-bass 鲈鱼165. Cod 鳕鱼166. Eel 鳝鱼167. Mandarin fish 桂鱼168. Shell fish 贝壳类169. Scallop 鲜贝170. Mussel 青口 171. Oyster牡蛎，蚝 172. Caviar鱼子酱 173. Turtle甲鱼174. Crab螃蟹175.Abalone鲍鱼176. Clam 蛤，蚌Bread & Pastry面包,糕饼178. Whole wheat全麦179. Cereals 谷类食品180.Rolls 圆面包181.Toast吐司182.Jam果酱183. Marmalade橘皮酱184.Crepe薄饼185. Danish丹麦包186.Croissant牛角包187. Rye bread黑麦面包188.Whole wheat bread全麦包189.Muffin 松糕190.French Toast法式吐司191.French Baguette 法棍192.Sandwich治193.Cookies/Biscuits饼干194.Cheese Cake芝士蛋糕195.Chocolate Cake 巧克力蛋糕196.Mousse慕司Staple food 主食197. Noodles 面条198. Spaghetti 意大利细圆面条199. Pasta 通心粉200. Lasagna 意式焗宽面条201. Macaroni 通心面202. Ravioli意大利饺子203. Dumpling 饺子204. Rice 米饭Cooking Method制作方法205.Boiled 煮206.Braised 炖207.Steam 蒸208.Stew烩209.Smoke 薰210.Stir-fried 中式炒211.Pickled 腌制的212.Deep-fried 油炸的213.Pan-fried 煎214.Barbecued 烧烤215.Grill 扒216.Roast 烘烤的217.Sauté西式炒218.Flambé在火上烧219.Well done 全熟220.Medium well 七成熟221.Medium 五成熟222.Medium Rare 三-五成熟223.Rare 三成熟224.Raw 生的Condiments, Dressing调味料225. Thousand Island 千岛汁226. Salad Dressing沙拉调味汁227. OysterOil 蚝油228.Mayonnaise 蛋黄酱229. Monosodiumglutamate 味精230.Tabasco 辣椒油231.Chilly sauce 辣椒酱232.Soy Sauce 酱油233.Vinegar 醋234. Ketchup 番茄酱235.Mustard 芥末236. Leek 葱237. Garlic 蒜 238. Ginger 239. Curry 咖喱 240. Black been sauce 豉汁 241. Turmeric 黄粉 242. Mint薄荷243. Parsley 法香244. Cinnamon桂皮245. Lemon grass 香茅246. Vanilla 香草247. Saffron藏红花248. Sauce汁249. Butter黄油250. Margarine植物黄油251. Cream奶油252. Salt盐253. Pepper胡椒 254. Sesame 芝麻255. Parmesans 芝士粉256. Oliver Oil 橄榄油Beverage 酒水Soft Drinks 软饮 257. Chamomiletea 洋柑菊茶258. Black tea 红茶 259. Green tea 绿茶 260. Ear/Earl gray tea伯爵茶 261. Chinese tea中国茶 262. Jasmine tea 茉莉花茶 263. Ice Lemon Tea 冰柠檬茶 264. Coffee 咖 啡 265. Decaffeinated coffee 无咖啡因咖啡 266. Hot Chocolate 热巧克力 267. Milk 牛 奶268. Skim milk脱脂牛奶269.Coke 可乐270.Diet-Coke 健怡可乐271.Sprite雪碧272.Mineral Water (Evian)不带气矿泉水（依云）273. SparklingWater(Perrier)带气矿泉水（法矿）274.Ginger Ale 干水275.Soda water打水276.Tonic water 汤力水277.Cappuccino 卡布其诺278.Café latte拿铁咖啡279.Espresso 特浓咖啡280.Irish coffee 爱尔兰咖啡282. Freshly SqueezedJuice鲜榨果汁Liquor酒精饮料283.Beer 啤酒284.Wine (Red/White)葡萄酒285.Champagne 香槟286.Sparkling wine 气泡酒287.Aperitif 开胃酒288.Cocktail 鸡尾酒289.Chinese liquor 中国白酒290.Cherry/pot雪莉/苯酒291.Tequila 龙舌兰酒292.Spirit 烈酒293.Whisky 威士忌294.Brandy 白兰地295.Cognac 干邑296.Martini 马天尼297.Liqueur 餐后甜酒The others 其它298. Porridge /congee粥299. Soybean milk 豆浆300. Sliced 片 301. Crisp 脆的 302. Corn flakes 玉米片 303. French fries 薯条 304. Delicious 美味的 305. Pickle 咸（泡）菜 306. Bird ’s nest 燕窝 307. Shark ’s fin 鱼翅 308. Vegetarian 素食 309. Deep fried dough sticks 油条 310. Sell out 售（卖）完 311. Sour 酸 312. Sweet 甜313. Bitter 苦314. Spicy 辣315. Tender 嫩的316. Mild 淡味的317. Brunch (六日的) 早午餐Food & Beverage: Dialogue 餐饮常用句子Restaurant Reservation （餐厅预定）1. Good morning/afternoon/evening, xxx restaurant, xxxspeaking, how may I help you?2. What time would you like?3. How many people do you have? Smoking or Non-Smoking area?4. May I have your name, please?5. Do you have any special request?6. May I have your room /telephone (contact) number, please?7. Thank you for calling.Repeat the bookingto the guestRestaurant Business Hours （餐厅营业时间）8. We are open from ...am/pm to ...am/pm.Hostess seating the guest（领位）引领客人9.Good morning/afternoon/evening, sir/ma’am.Do you have a reservation?10. How many person do you have?11. Smoking or non-smoking area?12. This way, please.13. Here’s your table.14. I’m sorry, that table is already reserved. How about this one?15. Here’s the menu.Greeting问候客人16. Good morning / afternoon / evening.17. How are you? Fine, thank you.18. Welcome to The （name of Restaurant）19. Nice to see you again.Taking an Order 点单20.May I take your drink order first?21.Would you like something to drink?22.May I take your order now?23.Please take your time.24.Your order will take about 15-20 minutes.25.It takes some time for this dish. Would you mindwaiting a little bit longer?26.Would you like some wine with your meal?27.Would you like dessert/coffee/tea?28. Would you prefer coffee or tea?29. May I get you anything else?30.May I repeat your order, sir/ma’am?Giving information about food 介绍食品31. We have ... ... for today.32. Today’s special is ... ...33. We offer a la carte and buffet.34. We have a buffet for RMB ... Yuan.35. I’m sure you will like it.Telling the guest an item on the menu is not available today 告知客人当日菜单上没有的食品36. I’m sorry,we do not have any---------- today. / Or xxxhas been just sold out. May I suggest something else? Finding out how the guest wants a dish prepared 询问客人所点菜（饮）品食（饮）用方式37. How would you like your steak done? Well done, medium, or rare?38. How would you like your eggs done/prepared?Sunny-side up or over easy.39. How would you like your drink, on the rocks（with ice）or straight up（without ice）?Recommending food to the guest向客人推荐食品40. Perhaps you would like to try ... …41. I would recommend ... ... to you. It is very good/It is delicious.42. May I suggest...？ It is a Chinese specialty/It is the chef’s spe cialty.43. That’s our chef’s recommendation.44. Here is our promotion menu.Serving the food 服务45. Excuse me, sir/ma’am. Here is your lunch/dinner/order/drink/dessert.46. Enjoy your meal/drink.47. Please be careful, the plate is very hot.Finding out if everything is all right询问客人用餐情况48. How is your breakfast/lunch/dinner/meal?Presenting the bill/check 结账49. Would you like to put the check on your hotel bill?50. Could you please sign here?51. Please sign your print name.52. It’s free of charge.53.Here’s your bill, sir.54.Your change, ma’am.55.Thank you and have a nice day/evening.Handling a complaint 处理投诉56.I’m sorry, sir/ma’am.57.How is everything, sir? May I help you?58.This is quite unusual. Let me ask the chef.59.I will get you another one.60.I’m v ery/terrible sorry. Can I give you something else?61.Would you like to try something else?62. I hope you will understand.63. Thanks for your comprehension.Saying Good-bye 告别64.Good-bye, Thank you for your coming.65. Hope to see you again.66.Have a nice day/evening. 67.Have a pleasant weekend. ▪Room service 客房送餐68. May I have your name and room number, please ？ 69.May I repeat your order, sir/ma’am?70.Your order will be delivered to your room in 15-20minutes.71. I ’ll bring it to your room right away.72. Here is you ordered…ca nI put it on the table? 73. This is the bill, could you sign it, please? 74. Enjoy your meal, please. Others 其它75. Excuse me, sir/ma ’am, this is you ordered …wine, may I open it for you now?76. Would you mind tasting it?HOUSEKEEPING: Vocabulary 客房词汇1. Bath foam/shower gel 沐浴液2. Body lotion/moisturizer 护肤油3. Shampoo 香波4. Conditioner 护发素5. Shower cap 浴帽6. Bath tub/tub 浴缸7. Scale/balance 地秤8. BasinToilet马桶 9. Toilet seat马桶座10.Toilet cover马桶盖 11.Mirror镜子12.Wash /hand /face basin洗脸盆 13.Faucet (US) / tap (UK)水龙头14.Shower head/nozzle 淋浴喷头。
酒店词汇：酒店专业英语术语
酒店词汇：酒店专业英语术语(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和相关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。
(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种能够作为交易的卡片，代替现金支付的凭证。
酒店人必知专用术语(中英文对照)!太全了……
酒店人必知专用术语（中英文对照）！太全了……酒店管理必知！当然，可能有些叫法不一致而已。
比如：人事部是Personal Deparment ，而比较常见叫法是HR。
欢迎大家指正哦！➢Department：部门General Manager: GM 总经理Deputy Manager 副总经理Executive Office 总经理办公室Personnel Department 人事部Sales Department 销售部Public Relation Department: PR 公关部Front Office Department: FO 前厅部Housekeeping Department: HSKP 管家部Laundry Department 洗衣部Food and Beverage Department: F& B 餐饮部Account Department/Financial Department 财务部Purchasing Department 采购部Training Department 培训部Engineering Department 工程部Security Department 保安部Computer Ｒoom 电脑房Public area : PA 公共区域Duty manager 值班经理➢Address：称呼General Manager：GM 总经理Department Head：DH 部门经理Directory of sales： DOS 销售总监Front Office Manager： FOM 前厅经理Assistant FOM： AFOM 前厅副经理Assistant Manager：A 大堂副理Supervisor 主管Assistant Supervisor 副主管Captain/Shift Leader 领班Financial controller 财务总监➢Front Office Section 前厅各分部Reception： Recp (Receptionist) 接待处Reservation：Rsvn 订房部Concierge/Bell Ｃounter 礼宾部Operator：总机Business Center： BC 商务中心Front Ｏffice Ｃashier：FOC 前厅收银Transportation 租车服务Mail & Information 邮件及问询➢Front Office Terminology 前厅术语Check-in: C/I 入住Check-out :C/O 退房Register/pre-registration 提早登记Registration Card：RC 登记卡Passport Number 护照号码Nationality 国籍Arrival Date：ARR 抵店日Departure Date：DEP 离店日Due out: DO 预离Room Rate： RM RT 房价Service Charge：SVC CHG 服务费Government T ax 政府税收Single Room/King Size Bed：单人房Double Room/Twin Room 双人房Suite 套房Presidential Suite 总统套房Vacant Ready: VR 空净房Occupied Room： OC 占用房Out Of Order：OOO 坏房Occupied Dirty：OD 占用脏房Vacant Dirty：VD 空房脏房Assign：AS 分房Master Card/key 万能钥匙Lock Room 锁房Double Lock 反锁Skipper 跑单Discount： IS 折扣Tariff 房价Brochure 小册子Credit Card 信用卡Deposit 按金Booking 预订Booking-Reservation 预订Message 留言Massage 按摩Fax 传真Cable 电挂Computer 电脑Telegram 电报Luggage/Baggage 行李Parcel 包裹Room Change 换房Safety Box / Safe Deposit Box 保险箱Cash 现金Signature 签名式样Guest Folio 客单Traveler’s Cheque (Check) 旅行支票Foreign Exchange Service 外币兑换服务Coffee Shop 咖啡阁Bar 酒吧Shopping Arcade 商场Health Center 健康中心Chinese Restaurant 中餐厅Western Restaurant 西餐厅Lobby 大堂Ball Room 舞厅Banquet Room 宴会厅Function Room 多功能厅Corridor 走廊Post Card 明信片Letter Paper 信纸Air Mail 航空邮件Courier Mail 急件Express Mail 快件Airport Pick-up 机场接送Assignment 分房Amenity 赠品Connection Room 相通房Adjoining Room 相邻房Advance Deposit 预付订金Bill/folio 账单Black List 黑名单Calculator 计算器Complaint 投诉Complimentary 免费Commission 佣金Non-commissionable 非佣金的Driveway 车道Front Entrance 正门Room Key 房间钥匙Pigeon Hole 信箱Extension Number 分机号码Morning Call 叫醒服务Wake-up Call 叫醒服务Long Distance Call 长途电话Outside Call 外线电话Internal Call/Local Call 内部电话/本地电话Cancel (Cancellation) 取消Confirm(Confirmationg)：CFMD 确认Room Type 房间类型Waiting List 等候名单Sightseeting 观光Travel Agent 旅行社Group Breakfast 团体早餐Meal Coupon 餐券Corporate Rate/Commercial Rate 商业客户价格Corporate Account/Commercial Account 商业客户Conference Rate 会议价格City Map 市内地图Flight Schedule 航班时刻表Forecast 预测Extra Bed 加床Guest Own Account 自付Guest List 客人名单Balance 差额House Account 公司账Hold for Arrival 预留Hospitality 礼貌Light Luggage(Baggage) 轻行李Late Charge 迟退收费Late C/O 迟退Lost &Found 失物认领处Master Card 万事达卡Manual Folio 主单Master System 手工操作Mini-bar 小冰箱Marble Floor 云石地板No-show 预定未到Out of Town 室外Mail Transfer M/T传递邮件Ｔransfer Accounts Check 信汇。
酒店餐饮部基础英语词汇
餐饮部一、器皿bowl : 碗chopsticks : 筷子spoon : 调羹fork : 叉子napkin : 餐巾cork : 软木塞screw : 开瓶器二、酒水cocktail : 鸡尾酒liquor : 烈酒sake : 米酒、清酒bitters : 必打士、苦味酒gin fizz : 金酒菲士bloody mary : 血玛利orangeade : 桔子水fruit juice : 果汁pepsi : 百事可乐seven-up : 七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶apple juice: 苹果汁beer:啤酒champagne:香槟whisky:威士忌drink list:饮料单wine list:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉red wine:红葡萄酒white wine:白葡萄酒rose wine:玫瑰葡萄酒dry wine:干葡萄酒semi-dry wine:半干葡萄酒semi-sweet wine:半甜葡萄酒sweet wine:甜葡萄酒natural still wine:无汽葡萄酒sparkling wine:有汽葡萄酒fortified wine:强化葡萄酒aromatized wine芳香葡萄酒lemon : 柠檬三、早餐1、dim sum：点心2、soybean milk：豆浆3、rice gruel：稀饭4、porridge : 粥5、deep-fried dough sticks：油条6、sesame seed pastry：芝麻饼7、steamed stuffed bums：肉包8、dumpling：水饺9、pickle : 泡菜10、wonton：馄饨11、d essert : 甜点12、sandwich : 三明治13、noodles : 面条14、longevity noodles : 长寿面条15、noodle soup : 汤面16、fried eggs : 煎蛋17、boiled eggs : 水煮蛋四、菜肴a la carte : 点菜table d’hote : 套餐appetizer : 开胃品soup : 汤salad : 色拉entrée : 主菜fry : 煎deep-fry : 炸sauté: 嫩炒braise : 炖boil :煮steam : 蒸simmer : 煨grill : 烤bake : 烤roast : 烤stuff : 酿、填smoke : 烟熏lukewarm : 微温oily : 太油rare : 生一点medium : 中等火候well-done : 全熟underdone : 不熟light : 清淡的heavy : 口味重的seasoning : 调味品chili : 辣椒jam : 果酱poultry : 家禽shark’s fin 鱼翅shrimp : 虾pigeon : 鸽子crab : 螃蟹eggplant: 茄子vegetable : 蔬菜fungus : 蘑菇fillet : 里脊rump : 腿肉steak : 牛排五、菜名steamed carp : 清蒸鲤鱼sweet and sour croaker : 糖醋黄花鱼stewed turtle : 清炖甲鱼stir-fried eel with brown sauce : 干烧黄鳝sweet and sour pork chops : 糖醋排骨fried crisp pork : 脆皮锅酥肉plain sautéshrimps : 清炒滑虾仁chicken cubes with chili peppers : 辣子鸡丁pork shreds with fish seasoning : 鱼香肉丝smoked crisp fish : 烟熏酥鱼special spicy chicken : 怪味鸡noodles Sichuan style : 担担面fried rice YangZhou style : 扬州炒饭fried soybean scum roll : 炸响铃DongPo pork : 东坡肉hangzhou roast chicken : 杭州烤鸡cold duck web : 拌鸭掌three-delicious-in gredient soup : 三鲜汤Sichuan chicken cube-lets : 宫保鸡丁Roast chicken : 烧鸡Chicken chops : 白斩鸡Chicken in casserole : 沙锅鸡。
【精品酒店管理】星级酒店英语词汇大全
酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressingtable 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smokebell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票 accept (动)接受 fill in the form 填表 procedure fee/ handling charge 手续费coldandhotwatertaps冷热自来水龙头Ice tong 冰夹Spoon 咖啡匙Bed skirt 床裙Hair dryer 电吹风Shoe basket 鞋篓Scissors 剪刀Clock 闹钟 Silk quilt 云丝被 Desk dish 台盆 Pants hanger 裤衣架 Tea cup 茶杯 Water cup 水杯 Wine cup 酒杯 Tooth cup 漱口杯 Glass ashtray 玻璃烟缸 Porcelain ashtray 瓷质烟缸 Telephone 电话机 Soap dish 皂碟 Cotton ball bottle 棉球瓶 Coffee dish 咖啡碟Eiderdown 羽绒被Water kettle 电热水壶Tea plate 茶盘Washcloth plate 面巾纸盒Laundry basket 送衣篓Towel basket 毛巾篓Depend pillow 靠枕芯Suit hanger 西装衣架住宿登记常用Charger 手机充电器 Umbrella 雨伞 Washing liquid bottle 洗手液瓶 Suit shelf 立式西装架 Flashlight 应急电筒 Note-paper folder 便笺夹 Bath robe 浴泡 Service directory 服务指南 Hanger type telephone 挂式电话机 Bath salt bottle 浴盐瓶 Cloth brush 衣刷Ice bucket 小冰桶Mechanism health scale 机械健康称A things plate 消耗品盒Downy pillow case 羽绒枕芯Telephone directory 电话号码簿Depend pillow case 靠枕套Patch board 多功能插座Clothes hanger 普通衣架Silk hanger 绸衣架Bathtub 浴缸Commode 恭桶central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头master folio 旅行社代号over-booking 超额预订Occupancy 开房率Forecast 预报Expected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 服务费prepaid 预付government tax 政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code 邮编souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary) 免费Service passport 公务护照P.I.A.(pay in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫C.I.A.(cash in advance) 预付Embassy 大使馆Consulate 领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individua travele) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针duplioating machine 复印机photocopying 影印机printing/printer 打印/打印机telecommunication 电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation 翻译brochure/booklet 小册子equipment rental 设备出租slide 幻灯片overhead projector 投影仪binding 装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package 包裹small trunk 小箱子suit-case 手提箱cosmetic case;toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱) shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE 易碎物品CAUTION 小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES 易腐物品EXPLOSIVES 爆炸物品strap already broken （束）带已断POISON 毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush 压碎smash 击碎breakage 破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train 快车slow train 慢车 compartment 包房dining car 餐车 passenger train 客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service 等级BW(biweekly) 隔周飞行 Dep (departure) 起飞Arr (arrival) 到达 FLT/N (flight number) 航班号night service 夜航 single ticket 单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 b erth (upper\middle\l ower) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone 电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard 交换台central exchange 电话总局The connection is bad. 听不清operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday 中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas 圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry 草莓lotus roots 莲藕apple 苹果mango 芒果plum 梅子grapefruit 西柚guava 番石榴longan 龙眼pomelo 柚watermelon 西瓜honey-melon 蜜瓜date 枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping 客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工key keeper 钥匙工plumber 水电维修工carpetman 地毯墙纸工季节、月份、星期Spring 春天Summer 夏天Autuner 秋天Winter 冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 星期天January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture 针灸alcohol 酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation 便秘corpuscle（red/whit）血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome 红药水patent medicine pills 成药丸retch 恶心twinge 阵痛allergic 医]过敏的, 患过敏症的abscess 脓肿ache 酸痛asphyxiated 窒息body temperature 体温choking 憋气cold fits 阵冷convulsions 痉挛dizzy, vertigo 眩晕dull pain 隐痛fever 发热hacking cough 不断干咳hawking 咳痰hunger 缺氧inertia 无力itching 痒inflammation 充血loss of appetite 食欲不振obstruction 阻塞paralysis 麻痹running nose 流鼻涕sharp pain 剧痛shock 休克sore 一碰就痛stomach-ache 胃痛suffocation 堵闷twitching 发炎anemia 贫血cardiogram 心电图cerebral commotion 脑震荡cramps 抽筋vomit 呕吐stomach trouble 胃病eczema 湿疹dermatosis 皮肤病arthralgia 关节痛back achedislocation 腰疼fracture 骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose 用量infectious 传染性unire 小便nausea 恶心unconscious 不省人事artery 动脉asthma 哮喘bronchitis 支气管炎insomnia 失眠pink eye 红眼，火眼long-sightedness 远视short-sightedness 近视squint 斜视heart-stroke 中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology 肿瘤研究院maternitas 产科医院special hospital 专科医院tuberculosis hospital 结核医院in-patient department 住院部isolation ward 隔离病房lying-in room 产房observation ward 观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings 水饺Steamed dumplings 蒸饺Steamed buns 馒头Steamed sandwich 割包Rice and vegetable roll 饭团Egg cakes 蛋饼preserved egg 皮蛋Salted duck egg 咸鸭蛋Soybean milk 豆浆饭类Rice porridge 稀饭Plain white rice 白饭Glutinous oil rice 油饭Glutinous rice糯米饭Braised pork rice卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee地瓜粥面类Wonton & noodles馄饨面Sliced noodles刀削面Spicy hot noodles麻辣面Sesame paste noodles麻酱面Duck with noodles鴨肉面Eel noodles鱔魚面Seafood noodles乌龙面Oyster thin noodles 牡蛎细面Flat noodles板条Rice noodles米粉Fried rice noodles炒米粉Green bean noodle冬粉汤类Fish ball soup鱼丸汤Meat ball soup貢丸汤Egg & vegetable soup蛋花汤Clams soup蛤蜊汤Oyster soup牡蛎汤Seaweed soup紫菜汤Sweet & sour soup酸辣汤Wonton soup馄饨汤Pork intestine soup猪肠汤Pork thick soup肉羹汤鱿鱼汤Squid soupSquid thick soup花枝羹甜点Vegetarian gelatin爱玉Tomatoes on sticks糖葫芦Longevity Peaches长寿桃Glutinous rice sesame balls芝麻球Hemp flowers麻花Horse hooves双胞胎冰类Mein mein ice绵绵冰Oatmeal ice 麦角冰Sweet potato ice地瓜冰Red bean with milk ice 紅豆牛奶冰Eight treasures ice八宝冰Tofu pudding豆花果汁Sugar cane juice甘蔗汁Plum juice 酸梅汁Star fruit juice杨桃汁Herb juice 青草茶点心Oyster omelet 牡蛎煎Stinky tofu (Smelly tofu)臭豆腐Oily bean curd 油豆腐Spicy hot bean curd麻辣豆腐Prawn cracker虾片Shrimp balls虾球Spring rolls 春卷Chicken rolls蛋卷Salty rice pudding碗糕Rice tube pudding筒仔米糕Red bean cake红豆糕Bean paste cake绿豆糕Glutinous rice cakes糯米糕Fried white radish patty萝卜糕Taro cake芋头糕Taiwanese Meatballs肉圆Pyramid dumplings水晶饺Rice-meat dumplings肉丸Dried tofu豆干其他Angelica duck当归鸭Betel nut槟榔Hot pot火锅Pork , pickled mustard green noodles榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下H．M．（ his majesty）陛下H．R．H．（his royal highness）殿下P．C．（pour condolence）吊唁P．F．（pour feliciter）谨贺P．P．C．（pour prender conge）辞行P．R．（pour remercier）谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天R AND R（rest and relaxation）放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼）His Royal Highness 亲王殿下（对太子和直系王族的尊称）Honorable 对英联邦系统常用于部长，大臣和议员的称呼Maung 貌（男人一般谦虚的自称）Respected and beloved （特别）敬爱的Respected and dear 敬爱的Samdech 亲王（柬埔寨称呼）Thakin 德钦（主人的意思）Their Majesties King XX and the Queen 对国王和王后的称呼Tu。
酒店英语术语
酒店英语词汇1、General Manager 总经理2、Deputy Manager 副总经理3、Personnel Department 人事部4、Sales Department 销售部5、Public Relation Department 公关部6、Front Office Department 前厅部7、Housekeeping Department 管家部8、Laundry Department 洗衣部9、Food and Beverage Department 餐饮部10、Account Department/Financial Department财务部11、Purchasing Department 采购部12、Training Department 培训部13、Engineering Department 工程部14、Security Department 保安部15、Computer room 电脑房16、Public area : PA 公共区域17、Duty manager 值班经理18、Department Head 部门经理19、Director of sale 销售总监20、Front Office Manager 前厅经理21、Supervisor 主管22、Assistant Supervisor 副主管23、Captain/Shift Leader 领班24、Financial controller 财务总监25、Reception: (Receptionist) 接待处26、Reservation 订房部27、Concierge/Bell counter 礼宾部28、Operator 总机29、Business Center 商务中心30、Front office cashier 前厅收银31、Transportation 租车服务32、Mail & Information 邮件及问询33、Check-in 入住34、Check-out 退房35、Register/pre-registration 提前登记36、Registration Card 登记卡37、Passport Number 护照号码38、Nationality 国籍39、Arrival Date 抵店日40、Departure Date 离店日41、Room Rate 房价42、Service Charge 服务费43、Government Tax 政府税收44、Single Room/King Size Bed 单人房45、Double Room/Twin Room 双人房46、Suite 套房47、Presidential Suite 总统套房48、Vacant Ready 空净房49、Occupied Room 占用房50、Out Of Order 坏房51、Master Card/key 万能钥匙52、Lock Room 锁房53、Double Lock 反锁54、Skipper 跑单55、Discount 折扣56、Tariff 房价57、Brochure 小册子58、Credit Card 信用卡59、Deposit 按金60、Booking 预订61、Booking-Reservation 预订62、Message 留言63、Massage 按摩64、Fax 传真65、Computer 电脑66、Telegram 电报67、Luggage/Baggage 行李68、Parcel 包裹69、Room Change 换房70、Safety Box / Safe Deposit Box 保险箱71、Cash 现金72、Signature 签名73、Foreign Exchange Service 外币兑换服务74、Coffee Shop 咖啡阁75、Bar 酒吧76、Shopping Arcade 商场77、Health Center 健康中心78、Chinese Restaurant 中餐厅79、Western Restaurant 西餐厅80、Lobby 大堂81、Ball Room 舞厅82、Banquet Room 宴会厅83、Function Room 多功能厅84、Corridor 走廊85、Post Card 明信片86、Letter Paper 信纸87、Air Mail 航空邮件88、Courier Mail 急件89、Express Mail 快件90、Airport Pick-up 机场接送91、Amenity 赠品92、Connection Room 相通房93、Adjoining Room 相邻房94、Adjacent Room 相邻房95、Advance Deposit 预付订金96、Bill 账单97、Black List 黑名单98、Calculator 计算器99、Complaint 投诉100、Complimentary 免费101、Commission 佣金102、Non-commissionable 非佣金的103、Driveway 车道104、Front Entrance 正门105、Room Key 房间钥匙106、Pigeon Hole 信箱107、Extension Number 分机号码108、Morning Call 叫醒服务109、Wake-up Call 叫醒服务110、Long Distance Call 长途电话112、Outside Call 外线电话113、Internal Call/Local Call内部电话/本地电话114、Cancel (Cancellation) 取消115、Confirm (Confirmation) 确认116、Room Type 房间类型117、Waiting List 等候名单118、Sightseeing 观光119、Travel Agent 旅行社120、Group Breakfast 团体早餐121、Meal Coupon 餐券122、Conference 会议123、City Map 市内地图124、Flight Schedule 航班时刻表125、Forecast 预测126、Extra Bed 加床127、Guest Own Account 自付128、Guest List 客人名单129、Balance 差额130、House Account 公司帐131、Hold for Arrival 预留132、Hospitality 礼貌133、Light Luggage(Baggage) 轻行李134、Late Charge 迟退收费135、Lost & Found 失物认领处136、Master Card 万事达卡137、Master System 手工操作138、Mini-bar 小冰箱139、Marble Floor 云石地板140、No-show 预订未到141、Mail Transfer 信汇142、information desk 问讯处144、reception office 接待室145、hotel register 旅客登记簿146、registration form 登记表147、newsstand 售报处148、postal service 邮局服务处149、bar 酒吧间150、lounge 休息厅151、roof garden 屋顶花园152、billiard-room 台球房153、dining-room, dining hall 餐厅154、men's room 男盥洗室155、ladies' room 女盥洗室156、cloak-room 存衣处157、basement 地下室158、cellar（basement）地窖159、broom closet 杂物室160、room number 房间号码161、room key 房间钥匙162、suite 一套房间163、single room 单人房间164、double room 双人房间165、sitting-room, living-room 起居室166、sofa, settee 长沙发167、easy chair 安乐椅168、armchair 扶手椅169、wicker chair 藤椅170、folding chair 叠椅171、swivel chair 转椅172、rocking chair 摇椅173、stool 凳子174、bench 条凳175、tea table 茶几176、bookcase 书橱177、bookshelf 书架178、wardrobe 衣柜179、built-in wardrobe, closet 壁橱180、chest of drawers 五斗橱，衣柜181、screen 屏风182、hat rack 帽架183、rug 小地毯184、carpet 大地毯185、single bed 单人床186、double bed 双人床187、twin beds 成对床188、mattress 褥子189、quilt 被子190、blanket 毯子191、sheet 床单192、bedspread 床罩193、cotton terry blanket 毛巾被194、pillow 枕头195、pillowcase 枕套196、mat 席197、cushion 垫子198、bathroom 浴室199、bath tub 浴盆200、shower bath, shower 淋浴201、cold and hot water taps 冷热自来水龙头202、sprinkle-nozzle, (shower) nozzle 喷头203、dressing table 梳妆台204、washbasin 洗脸盆205、towel 毛巾206、toilet, lavatory, washroom 卫生间207、water closet, W.C. 厕所；抽水马桶208、toilet roll, toilet paper 卫生纸209、bath towel 浴巾210、bathrobe 浴衣211、towel rail, towel rack 毛巾架212、sponge 海绵213、waste-paper basket 废纸篓214、thermometer 温度计215、balcony 阳台216、sash window 上下开关窗217、shutters 百叶窗218、curtain 窗帘219、lace curtain 挑花窗帘220、windowsill 窗台221、central heating 暖气222、ashtray 烟灰碟223、electric fan 电扇224、chandelier, pendant lamp 吊灯225、desk lamp 台灯226、bedside lamp 床头灯227、floor lamp 落地灯228、wall lamp 壁灯229、lampshade 灯罩230、bulb 灯泡231、switch 开关232、socket 插座233、plug 插头234、electric iron 电熨斗235、peg, hook 衣钩236、clothes-hanger 衣架237、door-mat 门前的擦鞋棕垫238、attendant 服务员239、desk clerk 值班服务员240、rent 租金。
酒店英语词汇大全
酒店员工必备英文词汇住宿篇：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party 〔参加共同活动〕一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite 〔一套〕房间deluxe 豪华presidential 总统，总统职务available 可用，合用，可得到，可到达fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高，顶峰arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围，主要international 国际，世界provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 效劳，伺候of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢送guest 旅客，宿客welcome to 欢送到来bellboy 行李员，旅客效劳员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带着，指引，给看lead 带着，引领，领路give sb.a hand帮...忙allow 允许，准许wish 愿，希望pleasant 令人愉快，舒适enjoy 享受a good time 快乐时光pleasure 快乐，愉快，快乐not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...效劳behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分证明straight 马上，立刻separately 单独地opposite 在...对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直traffic 交通distance 直接地intersection 穿插点，十字路口suggest 建议，提出〔意见，方案〕等popular 受欢送，群众〔或某种人〕喜爱tourist 旅行者，游览者，观光者famous 著名，知名tourist attraction 旅游胜地history 历史direction 方向，方位well-known 知名，众所周知scene 风光，景象attractive 有吸引人，引起兴趣interest 兴趣dynasty 王朝，朝代classical 古典architecture建筑风格exquisite 精致，精巧artistic value 艺术价值chance 时机feast one's eyes让某人一包眼福typical 典型，代表性pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，构造magnificent 壮丽，宏伟enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场rear stalls 戏院正方后座in order 妥当，就绪suppose 猜测，料想，想象matinee 日戏dress circle戏院二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技prefer 更喜欢exchange 兑换，〔货币〕交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等，相当note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 制止，阻止government 政府information 信息bottom line 底线endorse 在〔支票等〕反面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购置，购置，所购物countersign 副署，连署in duplicate〔正副〕一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，表达，形容apologize 抱歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先，前occupant 占有人，占用者，居住者access 进入responsible 有责任，〔应〕责任necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能regulation 规那么，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房效劳员release 再出租measure 措施，方法understaffed人员太少，人员缺乏accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室客房room with good ventilation 通风良好客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能regulation 规那么，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房效劳员release 再出租measure 措施，方法understaffed人员太少，人员缺乏accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室客房room with good ventilation 通风良好客房single room 单人间suite 套间telephone operator 总机接线员必备英文词汇饮食篇coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片) tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯。
酒店管理英语词汇
酒店管理英语词汇1、酒店管理英语词汇-客房状况术语酒店管理英语词汇（1）Room Status房间状态Clean干净Dirty脏Vacant：空的VC Vacant Clean干净的空房，即OK房,可直安排客人入住OCO Ccupied Clean干净的住房或干净的占用房VD Vacant Dirty脏的空房ODO Occupied Dirty未打扫干净的住房D/L Double Locked Door双锁的房间酒店管理英语词汇(2)GRS Guest Refused Service客人拒绝服务C/I Check In入住的房间C/O Check Out离店的房间VIP Very Important Person非常重要的客人DND Do Not Disturbed请勿打扰OOO Out of Order严重坏房OOS Out of Server轻微坏房Discrepant Room矛盾房酒店管理英语词汇（3）Sleepout：外宿房Skipper：未结帐即离房,逃帐房Light luggage room只带有少量行李的客房No luggage room无行李房Occupied：占用的，有人住Reservation statues预订状态Arrivals预抵；2、酒店管理英语词汇—房间类型(ROOMTYPE）术语:1)床具种类单人床（Twin-size Bed)；双人床（Double—size Bed)：包括大号双人床（Queen-size Bed）和特大号双人床（King—size Bed）隐蔽床(Murphy Bed）婴儿床（Baby Bed)加床(Extra Bed)Rollaway Bed2)客房类型单人间(Single Room）；标准间(Standard Room）：放置两张单人床，我国饭店的大多数客房属于这种类型;大床间（Double Room）：该房间放置一张双人床,一般适合夫妻或商务客人使用；新婚夫妇使用时，称“蜜月客房”；三人间（Triple Room）:一般是房内放置三张单人床，供三位宾客同时入住,属经济房间。
酒店管理生活英文词汇
酒店管理生活英文词汇Hotel Management Life English VocabularyIntroduction:The hospitality industry is a large and important sector of the economy. With the increasing number of people travelling for business or pleasure, the demand for hotels and other accommodations is constantly on the rise. Therefore, hotel management as a profession has become increasingly popular. In this field, communication skills and the ability to understand the nuances of the English language are critical, as it is the most widely spoken language in the world. To be successful in the hotel industry, one must have a good knowledge of hotel management life English vocabulary.Hotel Terminology:• Room Types: There are various types of hotel rooms available for guests, such as single room, double room, suite, studio, twin room, triple room, and so on.• Room Amenities: These refer to the amenities available in each room such as toiletries, towels, bathrobes, slippers, hairdryer, tea and coffee making facilities, mini-fridge, TV, air conditioning, etc.• Reservation: This is the process of making a reservation for a hotel room. This process usually requires the guest’s name, contact information, preferred room type, arrival and departure dates, and payment method.• Check-In/Check-Out: This is the process of checking in or out of a hotel. During check-in, the guest is required to provide identification and payment information, while during check-out, the guest settles the final bill and returns the room key.• Housekeeping: The departm ent responsible for cleaning and maintaining the hotel rooms, including linens and towels.• Hotel Departments: There are various departments within a hotel such as Front Office, Housekeeping, Food and Beverage, Accounting, Sales and Marketing, and so on.• Guest Services: These are services provided by the hotel for the convenience of the guests such as room service, laundry service, business center, concierge, shuttle service, and so on.• Meal Plans: These refer to the different types of meal plans available for guests such as all-inclusive, breakfast included, and half-board.• Hotel Policies: These are the rules and regulations that guests are required to follow during their stay, such as smoking policies, pet policies, noise policies, and so on.Hotel Management Techniques:• Guest Service: Providing excellent guest service is one of the most important aspects of hotel management. This includes anticipating guests’ needs and providing personalized service to ensure that guests have a memorable experience.• Marketing and Sales: It is important for hotels to market their services effectively to attract potential guests. This includes creating a strong brand, engaging with customers online, and developing relationships with local businesses.• Revenue Mana gement: This involves managing and optimizing revenue streams such as room rates, food and beverage sales, and banquet services to maximize profits.• Human Resource Management: This involves managing and training hotel staff to ensure that they are providing excellent service to guests. Additionally, HR managers are responsible for recruiting, hiring, and evaluating staff.• Risk Management: This involves managing risks associated with running a hotel business, such as security risks, safety risks, and legal risks.Conclusion:In conclusion, hotel management life English vocabulary is essential for anyone working in the hospitality industry. The ability to communicate effectively in English is crucial as it is the most widely spoken language in the industry. Understanding hotel terminology and management techniques is also important inorder to provide excellent guest service and ensure that the hotel operates smoothly and efficiently. The hotel industry is a dynamic and exciting field, and those who excel in it have a deep knowledge and understanding of hotel management life English vocabulary.。
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酒店管理英语词汇
1.reservation Department 预订部
2.front Office Department 前厅部
3.reserve [rɪ'zɝv] n. 预订
4.register ['rɛdʒɪstɚ] vt. 登记
5.registration ['rɛdʒɪ'streʃən] n.登记, 注册
6.receptionist [rɪ'sɛpʃənɪst] n. 接待员
7.operator ['ɑpəretɚ]n. 电话接线员
8.put somebody through 把某人接通
9.deluxe [də'lʌks] n. 豪华房
10.Suite [swit] n. 套房
11.single room / double room 单人间/ 双人间
12.client ['klaɪənt] n.顾客
13.confirm [kən'fɝm] vt.确认，批准
14.discount [dɪs'kaʊnt] vt.打折扣
15.expense[ɪk'spɛns] n.费用
16.charge [tʃɑrdʒ]n.费用；vi.索价；收费
17.list [lɪst]n.清单；vt.列出
18.rate [ret] n.（利息等的）费率
19.check [tʃɛk] vt.检查，核对
20.check in / check out 入住/退房
21.recommend ['rɛkə'mɛnd] vt.推荐
22.cash [kæʃ] n.现金；vt.支付现款
23.credit card 信用卡
24.loyalty card /member card会员卡
25.take a print / swipe a credit ca刷卡
26.personal check 私人支票
27.keep the Change 不用找零
mission charge /service charge/fee 服务费
29.settle accounts 结帐，结算
30.be clear about对…明白，对…明确；
31.key deposit钥匙押金
32.t raveler’s check旅行支票
33.Housekeeping Department/ Room Division 客房部
34.fill in /fill out 填写
35.application form申请表
36.bellman ['bɛlmən] n.行李员
37.attendant [ə'tɛndənt]n.服务人员
38.handcart ['hændkɑrt] n.手车，手推车
39.turn-down 做夜床
40.convenient[kən'vinɪənt] adj.方便的
41.overnight ['ovənaɪt] adv.在晚上，在夜里，通宵
42.tidy up v.整理，收拾；归置
43.in vain白费地；徒劳无益地；无效果的；无用的
44.free of charge 免费
45.go wrong v.（机器等）发生故障
46.turn on / turn off 打开/关掉
47.solve the problem解决问题
48.run out of v.用完
49.sign the bill签账单
50.take a message / leave a message 留言
51.hold on 等一等，坚持
52.make a compliant 投诉
53.Food and Beverage Department餐饮部
54.waiter/waitress n.服务员
55.menu ['mɛnju] n.菜单
56.vacant ['vekənt] adj.空闲的；空缺的
57.reserve a table 预订座位
58.book a seat 订座
59.fully booked / booked solid 满座
60.make an appointment with sb 与某人约会
61.a table for two 两人桌
62.be still available 有座位
63.hold the table 保留座位
64.phone booking 电话预约
65.booking list 订位记录
66.smoking section/ non-smoking section 吸烟区/无烟区
67.lounge [laʊndʒ]n.休息厅；会客厅
68.the dining hall 大厅
69.high-chair 高脚椅子（小孩吃饭用的）
70.roast [rost][rəʊst]vt.& vi.烤，烘，焙；
71.fry [fraɪ] vt.油炸；油煎
72.stew [stu, stju]vt.& vi.炖，煨；闷热
73.crisp [krɪsp] vt.（使）变脆；卷曲；烘脆（面包等）
74.ginger ['dʒɪndʒɚ]n.姜，生姜；姜黄色
75.pepper ['pɛpɚ] ['pɛpɚ]n.胡椒；辣椒；胡椒粉
76.garlic ['ɡɑrlɪk]n.大蒜；蒜头
77.seasoning ['sizənɪŋ]n.调味品，佐料
78.porridge ['pɔrɪdʒ] n.粥；麦片粥；稀饭；肉汤
79.seafood ['sifud]n.海产食品，海鲜
80.vegetable [ˈvɛdʒtəbəl; ˈvɛdʒətəbəl]n.蔬菜
81.light meal 便餐
82.help yourself to请随便吃；随便吃
83.leftover ['lɛftovɚ]n.剩余物；残羹剩菜
84.take off 剔除
85.go Dutch各自付帐/AA制
86.on me/ my account 我请客
87.fifty-fifty 各付一半
88.half-serve 半份
89.conference ['kɑnfərəns]n.会议；讨论
90.facility [fə'sɪləti]n.设备
91.Video telephone conference 可视电话会议
92.Convention hall 会议厅
93.Multi-functional hall 多功能厅
94.make presentations 做演示
tags 名牌（用语标识与会者身份及姓名）
96.Human Resources Department 人力资源部
97.Marketing Department 市场部
98.Recreation and Entertainment Department 康乐部/娱乐部
99.Security Department安保部
100.Shopping Department 商务部。