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速卖通客户站内信回复模板

Ronald.simons@

7716NI-E4

Thank you for your support. Look forward to your next visit.And we will keep doing our best to give you a better shopping experience.

要求：所有客户站内信-12小时必须回复。及时站内信，1小时内回复。

1. 当客户下单，未付款-- 催付款

Dear XX

Thanks so much for choosing us.

As the professional cctv provider, We not only offer the top quality products, but also the complete after sale service.

We offer 100% original Hikvision and Dahua products online and offline channels.

You do not need to worry in future how to do and what to do if you met technical problem with the products. Just send us a mail, our tech support team will help you.

We got your order information, but still not receive the payment. May I ask what happened? Is it about the price or the products or our company?

We will be happy to serve you if you tell us your concerns.

Once payment done, we could ship the orders out within 3days. If you choose Free shipping by China post air mail. It will take 20-40days. If you choose express shipping, like DHL, TNT, UPS. Etc. You will receive them no later than 7days.

In this way, if you need the items urgently, we suggest you to choose express instead of China post.

We will waiting for your reply.

For more information, please visit our website www.uin-vision or

Regards

1. 当客户下单付款-- 等待发货(有库存的情况）

Dear XX,

Thanks for Purchasing Hikvision products from Useecctv / Uinvision on Aliexpress.

We are the professional cctv provider in China since 2006.

We offer 100% original Hikvision and Dahua products online and offline channels.

You do not need to worry in future how to do and what to do if you met technical problem with the products. Just send us a mail, our tech support team will help you.

Useecctv / Uinvision Offers a 12 months warranty from the date of purchasing giving you the confidence that your product is protected.

Regarding your order, it is shipped out by China post, the tracking No is XXXX. You could tracking on the site

If you have any problems please feel free to contact us

By mail: useecctv01/02@

Or By skype: XXX

By Mobile: XXX

Regards

1. 当客户下单付款-- 等待发货(暂时无库存的情况）

Dear XX,

Thanks for Purchasing Hikvision products from Useecctv / Uinvision on Aliexpress. Regarding the items that you placed for order, there are no stocks right now.

Would you want to replace with another models that are similar? If not, I have to ask you to wait 7-10 more days.

Please get back to us as soon as you could.

Thanks so much