英文版旅游人力资源管理期末考题

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英语人力资源管理50题

英语人力资源管理50题1. In a company, the process of identifying and attracting potential employees is called _____.A. recruitmentB. selectionC. trainingD. development答案：A。

本题考查人力资源管理的基本概念。

选项A“recruitment”意为招聘，指识别和吸引潜在员工的过程，符合题意。

选项B“selection”指选拔，侧重于从候选人中挑选合适的人员。

选项C“training”是培训，针对已入职员工提升技能。

选项D“development”是发展，通常指员工在职业上的长期发展规划。

2. The department responsible for managing employees' performance and providing feedback is _____.A. HRB. FinanceC. MarketingD. Operations答案：A。

在公司中，负责管理员工绩效并提供反馈的部门通常是人力资源部门（HR）。

选项B“Finance”是财务部门，主要处理财务相关事务。

选项C“Marketing”是市场营销部门，专注于市场推广和销售。

选项D“Operations”是运营部门，负责日常业务运营。

3. The term used to describe the knowledge, skills, and abilities that an employee brings to a job is _____.A. job descriptionB. job specificationC. competencyD. Workload答案：C。

“Competency”指的是员工带到工作中的知识、技能和能力。

选项A“job description”是工作描述，详细说明了工作的职责和任务。

中英合作人力资源管理试卷及答案

1月人力资源管理(二)试卷及答案详解第一部分必答题(满分60分)一、本题包括1～20二十个小题，每小题1分，共20分。

1．进行仔细甄选的重要原因是A．外部因素对公司的影响B．高招聘成本c．可能增加员工工作时间D．持续的职业发展2．工作分析的结果是A．工作描述B．绩效评价c．工作认可D．缺勤3．绩效评价的重要性体现在A．是一种法定的要求B．可以避免受到惩罚c．为晋升和增加工资提供重要依据D．可以处理工作场所中的冲突4．需要利用新技术对现有员工进行的培训是A．健康与安全培训B．信息技术C．动机培训D．入职培训5．在进行PEST分析时，属于经济因素的是A．出口关税B．人口老龄化C．信息沟通技术的发展D．就业法规的变化6．下列不属于人力资本的一项是A．知识B．教育C．技能D．工资7．确定工作职责和所需技能的程序是( )A．工作规范B．工作发展C．人员配置D．工作分析8．为了使新员工干好工作，向其提供所需的基本背景信息的措施是( )A．入职培训B．工作咨询C．肯定性行动D．在职培训9．员工通过工作而学习被称为( )A．工作指导培训B．计算机辅助培训 C ．在职培训D．正式培训10．在工作描述中应包括的一项是( )A．申诉程序B．公司目标C．培训需求D．职责与责任11．马斯洛需求层次理论的核心是( )A．能力B．报酬体系C．绩效评价D．激励12．采取惩罚措施的理由是( )A．错误的行为B．疾病C．休假D．退休13．最符合通过阅读来学习的学习风格是( )A．行动主义者B．功利主义者C．理论主义者D．反思者14．用出勤记录进行管理的工作是( )A．缺勤管B．报酬与奖励管理C．激励D．绩效管理15．员工奖励报酬体系的一种具体形式是( )A．小时工资B．月工资C．计件工资D．日工资16．工作评价技术可用来确定( )A．个人品行评价B．个人绩效评价c．个人收入与公司收益的相对价值D．每项工作的相对价值17．工会的主要目标是( )A．提供工作的权利B．改善工作条件C．保障工会安全D．建立工会机构18．对个人发展最有利的学习方法是( )A．培训课程B．启发式C．阅读D．模仿式19．斯多利的人事与发展最佳实践模型包括( )A．17~，ji最佳实践B．7项最佳实践C．2项最佳实践D．20项最佳实践20．进行人力资源规划时要考虑的重要因素是( )A．实施培训课程B．招聘面试C．人力资源规划与企业规划相统一D．学习风格仔细阅读案例并回答第二、第三题。

《旅游人力资源管理》习题答案

（5）对旅游企业管理的认识不够到位；
（6）旅游企业人员流动过于频繁；
（7）对高素质的旅游企业管理人才的竞争将不断加剧。
第二章
一、单项选择题
1～5CAAB
二、简答题
1．什么是人力资源规划?主要包括哪些内容？
旅游人力资源规划是指旅游企业为实施发展战略和适应内外环境的变化，运用科学的方法对旅游人力资源的需求和供给进行预测，并制订出适宜的计划和方案，从而使旅游人力资源需求和供给达到平衡的过程。
《旅游人力资源管理》综合练习答案
第一章
一、单项选择题
1～5 CABAA
二、多项选择题
1AB；2ABCDE；3ABCDE；4BCDE
三、简答题
1. 人力资源管理的概念是什么？
人力资源是指人所具有的对价值创造起贡献作用，并且能够被组织所利用的体力和脑力的总和。此定义包括以下几个要点：
(1)人力货源的本质是人所具有的脑力和体力的总和，可以统称为劳动能力。
(2）这一能力要能对财富的创造起贡献作用，成为财富形成的来源。
(3）这一能力还要能够被组织所利用，这里的“组织”既可以大到一个国家或地区，也可以小到一个企业或单位。这里的“能够”既含有社会现实条件允许组织利用这一能力的意思，又含有这一能力“愿意”被利用和值得被利用的意思。
（4）人力资源包括数量与质量两个方面。
趋势分析法。趋势分析法是一种基于过去统计资料的定量预测方法，一般是通过回顾和分析过去五年内企业的人力资源雇佣状况和趋势，来分析企业未来的人力资源需求。
比率分析法。旅游企业中各部门的人员数量都有相互配比的大致比例关系。比率分析法是用于研究旅游企业中各部门人员数量比例关系的方法。
回归预测法。回归预测法首先确定某一个或某几个因素与企业雇用员工数量之间是否存在相关关系，再以此为基础来预测企业人力资源需求。

人力资源管理 Unit1 英文习题与答案

Chapter 1: Introduction to Human Resource ManagementMultiple Choice1.The basic functions of management include all of the following except _____.a.planninganizingc.motivatingd.leadinge.staffing(c; moderate)2.The management process is made up of _____ basic functions.a.threeb.fourc.fived.eighte.ten(c; moderate)3.Which basic function of management includes establishing goals andstandards, developing rules and procedures, and forecasting?a.planninganizingc.motivatingd.leadinge.staffing(a; easy)4.What specific activities listed below are part of the planning function?a.giving each subordinate a specific taskb.recruiting prospective employeesc.training and developing employeesd.developing rules and procedurese.all of the above(d; moderate)5.Lin spends most of her time at work setting goals and standards anddeveloping rules and procedures. Which function of management does Lin specialize in?a.planninganizingc.motivatingd.leadinge.staffing(a; easy)6.Which basic function of management includes delegating authority tosubordinates and establishing channels of communication?a.planninganizingc.motivatingd.leadinge.staffing(b; easy)7.What specific activities listed below are part of the organizing function?a.giving each subordinate a specific taskb.recruiting prospective employeesc.training and developing employeesd.developing rules and procedurese.all of the above(a; moderate)8.Which basic function of management includes selecting employees, settingperformance standards, and compensating employees?a.planninganizingc.motivatingd.leadinge.staffing(e; easy)9.What specific activities listed below are part of the staffing function?a.giving each subordinate a specific taskb.maintaining moralec.recruiting prospective employeesd.developing rules and procedurese.both b and c(c; moderate)10.Which basic function of management includes setting standards such a salesquotas and quality standards?a.planninganizingc.controllingd.leadinge.staffing(c; easy)11.What specific activities listed below are part of the controlling function?a.giving each subordinate a specific taskb.recruiting prospective employeesc.training and developing employeesd.developing rules and procedurese.checking to see how actual performance compares with standards(e; moderate)12._____ is the process of acquiring, training, appraising, and compensatingemployees, and attending to their labor relations, health and safety, and fairness concerns.a.Human Resource Managementbor Relationsc.Industrial Psychologyanizational Behavioranizational Health and Safety Management(a; easy)13.Human resource management is _____.a.the concepts and techniques used to control people at workb.the process of organizing work activitiesc.the process of identifying countries with cheaper labor costs and relocatingjobs to those countriesd.the process of acquiring, training, appraising, and compensatingemployees, and attending to their labor relations, health and safety, andfairness concernse.all of the above(d; moderate)14._____ is the right to make decisions, to direct the work of others, and to giveorders.a.Leadershipb.Authorityc.Delegationd.Managemente.Responsibility(b; easy)15._____ are authorized to direct the work of subordinates.a.Line managersb.Staff managersc.Leadersd.Advisory board memberse.All of the above(a; easy)16._____ are responsible for assisting and advising line managers in areas likerecruiting, hiring, and compensation.a.Human resource managersb.Staff managersc.Line managersd.EEO officerse.Board members(a; easy)17.Effective human resource management could include all of the followingresponsibilities except _____.a.placing the right person in the right jobb.training employeesc.controlling labor costsd.protecting employees’ healthe.all are responsibilities necessary for effective human resource management(e; moderate)18.Human resource managers generally exert _____ within the human resourcesdepartment and _____ outside the human resources department.a.line authority; implied authorityb.staff authority; line authorityc.line authority; staff authorityd.functional control; authoritarian controle.staff authority; specific authority(a; difficult)19.Line managers respect the knowledge human resource managers have in areassuch as testing and affirmative action. Consequently, human resource managers can influence line managers through _____.a.line authorityb.functional controlc.implied authorityd.explicit authoritye.human capital(c; moderate)20.Which of the following responsibilities do human resource managers fulfill intheir role as employee advocates?a.establish guidelines for how management should be treating employeesb.provide support for employees contesting unfair practicesc.represent employees’ interests as appropriated.all of the abovee.none of the above(d; moderate)21.All of the following are examples of human resource job duties except _____.a.recruiterb.equal employment opportunity coordinatorc.financial advisorpensation managerbor relations specialist(c; moderate)22.Which of the following job titles indicates a position in human resources?a.recruiterb.job analystc.training specialistd.EEO coordinatore.all of the above(e; easy)23.Which of the following tasks related to recruiting and hiring is not typicallyhandled by HR staff?a.specify necessary job qualificationsb.develop pool of qualified applicantsc.conduct initial screening interviewsd.administer testse.explain benefits packages(a; easy)24.The expertise of human resource departments became indispensable with the_____.a.introduction of employment lawsb.passing of equal employment lawsc.increase of women in the workforced.movement of jobs to countries with cheaper labor costse.both a and b(e; moderate; p. 9)25._____ refers to the tendency of firms to extend their sales, ownership, and/ormanufacturing to new markets abroad.a.Expansionb.Market developmentc.Globalizationd.Export growthe.Diversification(c; easy)26.Most people who are classified as nontraditional workers are _____.a.contingent workersb.independent contractorsc.job sharingd.working multiple jobse.caring for an elderly parent(b; difficult)27.Which of the following is a type of nontraditional worker?a.contingent workersb.part-time workersc.people working in alternative work arrangementsd.people with multiple jobse.all of the above(e; moderate)28.Jak takes on various projects as an independent contractor. He works onseveral projects for a variety of companies. When a project is complete, he moves on to another project, often with a different company. Jak is a type of _____.a.contingent workerb.collateral workerc.managerd.consultante.none of the above(a; moderate)29.Saras and her mother, Ann share one flight attendant job at Jet Airlines. Sarasand Ann could be classified as _____.a.flex-time workersb.contingent workersc.nontraditional workersd.traditional workerse.none of the above(c; easy)30.What term refers to the knowledge, education, training, skills, and expertise ofa firm’s workers?a.human resourcesb.human capitalc.intangible assetsd.knowledge assetse.intellectual property(b; moderate)31.Which of the following demographic issues represents a challenge for humanresource managers?a.increasingly diverse workforceb.aging workforcec.increasing use of contingent workersd.both a and be.all of the above(d; moderate; p. 13)32.The proportion of women in the workforce is projected to _____.a.increase significantly over the coming decadeb.decrease as more women decide to stay home with childrenc.stop growingd.increase at a decreasing ratee.decrease at an increasing rate(c; difficult)33.Over the next few years, employers may face a severe labor shortage because_____.a.there are fewer people entering the job market than there are retiring babyboomersb.one-third of married women are not in the labor forcec.Older workers will represent 11% of the labor forced.people are living longere.all of the above(a; difficult)34.What tactic will employers likely have to take to fill openings left by retiringemployees?a.instituting flexible work hoursb.providing elder carec.hiring more womend.rehiring retireese.lowering the retirement age(d; difficult)35. A _____ is a company’s plan for how it will balance its internal strengths andweaknesses with external opportunities and threats in order to maintain a competitive advantage.a.SWOT analysisb.mission statementc.strategyd.tactice.scorecard(c; easy)36.The performance of human resource departments is evaluated based on _____.a.measurable evidence of efficiencyb.measurable evidence of effectivenessc.anecdotal evidenced.qualitative measures of successe.both a and b(e; moderate)37.Quantitative performance measures used by human resource managers toassess operations are called _____.a.ratiosb.benchmarksc.metricsd.gradese.goals(c; moderate)38.The _____ metric can be used as a measurement to show improvements tosavings in recruitment and retention costs.a.absence rateb.cost per hirec.HR expense factord.human capital ROIe.time to fill(b; moderate)39.Which metric indicates the cost of health care per employee by providing theper capita cost of employee benefits?a.HR expense factorb.human capital ROIc.health care costs per employeed.human capital value addede.revenue factor(c; moderate)40.The _____ metric views human resource expenses in relation to the totaloperating expenses of the organization.a.HR expense factorb.human capital ROIc.health care costs per employeed.human capital value addede.revenue factor(a; moderate)41._____ are a useful tool for determining why employees are leaving anorganization.ernment labor reportsb.Exit interviewsc.Benchmarksd.HR portalse.Turnover rates(b; easy)42.Which of the following human resource practices can be useful in reducingworkers’ compensation cost per employee?a.safety trainingb.disability managementc.safety incentivesd.all of the abovee. a and b only(d; moderate)43.Which metric views employees as capital rather than as an expense?a.time to fillb.training investmentc.HR expense factord.revenue factore.none of the above(d; difficult)44.The _____ measures the rate at which employees leave the company.a.turnover costsb.turnover ratec.time to filld.cost per hiree.absence rate(b; moderate)45.When managers use metrics to assess performance and then develop strategiesfor corrective action, they are performing the _____ function of management.a.planningb.leadingc.staffingd.controllinganizing(d; difficult)46.The term _____ means contributing in a measurable way to achieving thecompany’s strategic goals.petitive advantageb.achievement successc.value creationd.success metrice.none of the above(c; moderate)47.Ma nagers use a(n) _____ to measure the HR function’s effectiveness andefficiency in producing employee behaviors the company needs to achieve its strategic goals.a.metricb.HR Scorecardc.benchmarkd.high performance work systeme.MBO format(b; easy)48.Metrics can be compared against _____ to evaluate an organization’sperformance.st year’s metricpetitor’s metricc.survey datad.national standarde.all of the above(e; easy)49.The Revenue Factor is equal to _____.a.revenue divided by the total number of full-time equivalents (FTE)b.total days elapsed to fill requisitions divided by the number hiredc.revenue minus operating expense minus compensation and benefit costdivided by the total number of full-time equivalents (FTE)d.HR expense divided by the total operating expensee.advertising plus agency fees plus employee referrals plus travel costs ofapplicant plus relocation costs plus recruiter pay and benefits divided bynumber of hires(a; difficult)50.The HR expense factor is equal to _____.a.revenue divided by the total number of full-time equivalents (FTE)b.total days elapsed to fill requisitions divided by the number hiredc.revenue minus operating expense minus compensation and benefit costdivided by the total number of full-time equivalents (FTE)d.HR expense divided by the total operating expensee.advertising plus agency fees plus employee referrals plus travel costs ofapplicant plus relocation costs plus recruiter pay and benefits divided bynumber of hires(d; difficult)51.The cost per hire is equal to _____.a.revenue divided by the total number of full-time equivalents (FTE)b.total days elapsed to fill requisitions divided by the number hiredc.revenue minus operating expense minus compensation and benefit costdivided by the total number of full-time equivalents (FTE)d.HR expense divided by the total operating expensee.advertising plus agency fees plus employee referrals plus travel costs ofapplicant plus relocation costs plus recruiter pay and benefits divided bynumber of hires(e; moderate)52.The human capital value added is equal to _____.a.revenue divided by the total number of full-time equivalents (FTE)b.total days elapsed to fill requisitions divided by the number hiredc.revenue minus operating expense minus compensation and benefit costdivided by the total number of full-time equivalents (FTE)d.HR expense divided by the total operating expensee.advertising plus agency fees plus employee referrals plus travel costs ofapplicant plus relocation costs plus recruiter pay and benefits divided bynumber of hires(c; difficult)53.What metric evaluates retention efforts by an organization?a.turnover costsb.turnover ratec.cost per hired.absence ratee.both a and b(e; easy)54.Firms can use the _____ as a benchmark for the cost per hire metric.ernment employment reportb.Cost Per Hire Staffing Metrics Surveyc.Employer Costs for Employee Compensation Reporternment Job Turnover Reporte.None of the above(b; easy)55.Firms can use the _____ as a benchmark for the time to fill metric.ernment employment reportb.Cost Per Hire Staffing Metrics Surveyc.Employer Costs for Employee Compensation Reporternment Job Turnover Reporte.None of the above(b; difficult)56.The concise measurement system used by companies to show the quantitativestandards the firm uses to measure HR activities, employee behaviors resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviors is called a(n) _____.a.evaluation systemb.HR scorecardc.appraisal systemd.evaluation benchmarke.annual report(b; moderate)57.When seeking to improve the workers’ compensation cost per employeemetric, human resource managers should analyze _____.a.types of injuriesb.injuries by departmentc.injuries by job typed.changes in injuries over timee.all of the above(e; easy)58.In which area must HR managers be proficient in order to perform well intoday’s environment?a.HR proficienciesb.business proficienciesc.leadership proficienciesd.learning proficienciese.all of the above(e; moderate)59.Mak wants to report the value of the knowledge, skill, and performance of theorganization’s workforce. To illustrate how employees add value to an organization, Mak should use the _____ metric.a.revenue factorb.human capital value addedc.training investmentd.HR expense factore.intangible assets(b; moderate)60.Of the four categories of proficiencies necessary for HR managers, which onerefers to traditional knowledge and skills in areas such as employee selection, training, and compensation?a.HR proficienciesb.business proficienciesc.leadership proficienciesd.learning proficienciese.staffing proficiencies(a; moderate)61.Of the four categories of proficiencies necessary for HR managers, which onerefers to knowledge of strategic planning, marketing, production, and finance?a.HR proficienciesb.business proficienciesc.leadership proficienciesd.learning proficienciese.staffing proficiencies(b; moderate)62.Of the four categories of proficiencies necessary for HR managers, which onerefers to the ability to work with and lead management groups?a.HR proficienciesb.business proficienciesc.leadership proficienciesd.learning proficienciese.staffing proficiencies(c; moderate)63.Su Han is an HR manager for a large company. The MBA degree she earnedprior to taking this position has been helpful to her because it prepared her to better understand the role of strategic planning, marketing, production, and finance in creating a profitable organization. Which category of proficiency has Su’s MBA prepared her for?a.HR proficienciesb.business proficienciesc.leadership proficienciesd.learning proficienciese.staffing proficiencies(b; moderate)64.Mohan is particularly good at staying abreast of new technologies andpractices affecting human resources management. Which proficiency is Mohan skilled in?a.HR proficienciesb.business proficienciesc.leadership proficienciesd.learning proficienciese.staffing proficiencies(d; moderate)65.Which of the following types of laws does not affect the decisions of humanresource managers?a.equal employment lawsb.occupational safety and health lawsbor lawsd.advertising regulationse.all of the above affect the decisions of human resource managers(d; difficult)66._____ set guidelines regarding how the company writes its recruiting ads,what questions its job interviewers ask, and how it selects candidates for training programs or evaluates its managers.a.Equal employment lawsb.Occupational safety and health lawsbor lawsd.Advertising regulationse.Fairness in Employment regulations(a; moderate)67._____ set guidelines regarding safety practices at work.a.Equal employment lawsb.Occupational safety and health lawsbor lawsd.Advertising regulationse.Fairness in Employment regulations(b; moderate)68.Which of the following HR activities may be outsourced to specialist serviceproviders?a.administration of 401 (k) pension plansb.employee assistance/ counseling plansc.retirement planningd.background checkse.all of the above(e; moderate)panies may use a(n) _____ to provide employees with a single accesspoint or gateway on a company’s intranet to all human resource information.a.databaseb.HR portalc.data warehoused.wwwe.URL(b; easy)70.AB Corp streamlined its annual benefits package enrollments by digitizing andaggregating the former paper benefits reports, electronic spreadsheets, and benefit summaries and providing the materials at a single location on the company intranet. AB Corp is using a(n) _____.a.databaseb.HR portalc.data warehoused.customer relationship management systeme.outsourcing model(b; moderate)True/ False71.Staff managers are authorized to direct the work of subordinates and aredirectly in charge of acco mplishing the organization’s basic goals. (F; easy)72.Human resource managers are generally staff managers. (T; easy)73.Staff managers are always someone’s boss. (F; moderate)74.In small organizations, line managers may carry out all personnel dutieswithout the assistance of a human resource staff. (T; moderate)75.Human resource managers assist in hiring, training, evaluating, rewarding,counseling, promoting, and hiring employees. (T; easy)76.When human resource managers make sure employees can contest unfairpractices, they are carrying out an innovator role. (F; easy)77.The division of human resource responsibilities for line managers and staffmanagers varies from organization to organization. (T; moderate)78.As firms seek to keep costs down, there has been a shift to using moretraditional workers. (F; easy)79.With the aging of its workforce, America is facing a demographic shift assignificant as the massive entry of women into the workforce that began in the 1960s. (T; moderate)80.As baby boomers retire from the workforce, there will be more peopleentering the labor pool than leaving it. (F; easy)81.Ratios are quantitative performance measures used to assess operations. (F;moderate)82.The HR Scorecard is a concise measurement system which shows thequantitative standards the firm used to measure the effectiveness and efficiency of human resource activities. (T; moderate)83.Human resource management creates value for an organization by engaging inactivities that produce the employee behaviors the company needs to achieve its strategic goals. (T; moderate)84.Unlike other divisions, such as research and development, in an organization,the HR function is not evaluated on the extent to which it creates value for the company. (F; easy)85.The absence rate is focused on more than any other metric used in an HRScorecard. (F; easy)86.Human capital ROI reports the return on investment ratio for employees. (T;easy)87.The revenue factor shows employees as an expense rather than as capital. (F;moderate)88.The time to fill metric illustrates the efficiency of the firm’s recruitingfunction. (T; moderate)89.The training investment factor measures the total training cost for allemployees taken as a whole. (F; moderate)90.The acronym FTE used in many of the HR metrics stands for foreign ortemporary employees. (F; easy)91.Turnover rate and turnover costs can both be improved with retention efforts.(T; easy)92.HR should seek to increase the workers’ compensation cost per employee byeliminating such practices as disability management. (F; moderate)93.The most important proficiency of the four highlighted in the text for humanresource managers is law proficiency. (F; moderate)94.Equal employment laws lay out what a a can and cannot say and do whendealing with labor unions. (F; moderate)95.Employment laws are intended to curb erroneous corporate financial reporting.(F; moderate)96.Because of employment laws, HR managers must now review and approve afirm’s financial statements. (F; moderate)97.Human resource managers must have MBA degrees to be promoted to HRdirectors. (F; easy)98.ASP is a special wireless technology used to synchronize various electronictools like cellular phones and PCs and facilitate employee access to employer online HR services. (F; moderate)99.Ethical issues such as workplace safety, security of employee records,comparable work, and employee privacy rights are all related to human resource management. (T; moderate)100.HR portals represent a form of outsourcing. (F; moderate)Essay/ Short Answer101.What are the five basic functions of management? Explain some of the specific activities involved in each function. Is one function more important for human resource management? (easy)Answer: The five basic functions are planning, organizing, staffing, leading, and controlling. Planning activities include establishing goals and standards, developing rules and procedures, and developing plans and forecasting.Organizing activities include giving specific task assignments to subordinates, establishing departments, delegating authority to subordinates, and establishing channels of authority and communication. Staffing activities include determining what type of people should be hired, recruiting prospective employees, and setting performance standards. Leading activities include maintaining morale and motivating subordinates. Controlling activities include setting standards such as sales quotas, and quality standards and taking corrective action as needed. Staffing is the function most readily related to human resource management. However, HR managers actually perform all 5 functions.102.Explain the difference between line authority and staff authority. What type of authority do human resource managers have? (moderate)Answer: Authority is the right to make decisions, to direct the work of others, and to give orders. Line managers are authorized to direct the work of subordinates and are directly in charge of accomplishing the organization’s basic goals. Staff managers are authorized to assist and advise line managers in accomplishing these basic goals. Human resource managers are usually staff managers because they are responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation. However, human resource managers do have line authority within their own department.103.Human resource managers carry out three distinct functions. List and explain the three functions. (moderate)Answer: The three functions include a line function, a coordination function, and a staff or service function. HR managers exert line authority within the HR department because they direct the activities of the people in that department. HR managers also coordinate personnel activities. In the service function, HR managers assist in hiring, training, evaluating, rewarding, counseling, promoting, and firing employees. They also administer benefit programs and help line managers comply with EEO, occupational health and safety, and labor laws.104.Explain the meaning of the term nontraditional worker. Provide an example.(easy)Answer: Nontraditional workers include those who hold multiple jobs, or who are contingent or part-time, or people working in alternative work arrangements, or who work as independent contractors.105.Some countries are becoming an hour-glass societies. Explain how this change could negatively affect the labor supply and the retirement system. (difficult)Answer: The hour-glass metaphor is used to describe a society whose population is wider in older residents and in children but thinner for people in the workforce. When drawn, the shape resembles an hour-glass. As baby boomers retire, the shape of the American population more closely resembles an hour-glass. There are fewer people to take the jobs that baby boomers left behind. This creates two problems. First, the labor pool is smaller. This creates more demand for retirees, foreign labor, and younger workers. Second, it means that there are fewer people working and supplying funds to the social security system. This threatens the viability of the system funding the retirement of the baby boomers.。

人力资源管理英文版选择题题库2

Chapter2Exam Questions1. From an EEO perspective, "male" is considered a(n)A. protected classification.B. p rotected group.C. u nprotected classification.D. u nprotected group.Answer: B2. The Civil Rights Act of 1964 prohibits discrimination based on one'sA. race.B. age.C. d isability.D. A ll of the aboveAnswer: A3. Which of the following statements regarding the Civil Rights Act of 1991 is true?A. E mployers may be charged with punitive and compensatory damages.B. C ompared to the Civil Rights Act of 1964, the 1991 Act makes discriminationclaims more difficult to prove.C. It states that mixed motive decisions are lawful.D. All of the aboveAnswer: A4. The terms "accommodation" and "undue hardship" are associated with ____________discrimination. (57)A. raceB. sexC. disabilityD. all types ofAnswer: C5. The legal term for intentional discrimination isA. d isparate treatment.B. d isparate impact.C. b iased treatment.D. p remeditated treatment.Answer: A6. An employer refuses to hire any women for the job of construction worker. Mary Jones'application is thus automatically rejected. If Mary were to sue this company for sex discrimination, which approach should she use in order to establish a prima facie case?A. c ompany policyB. d iscriminatory remarksC. M cDonnell-Douglas TestD. f our-fifths ruleAnswer: A7. An employer must demonstrate a legitimate, nondiscriminatory reason for itsemployment decision in order to rebut a prima facie case of discrimination established under the ___________ approach.A. c ompany policyB. d iscriminatory remarksC. McDonnell-Douglas TestD. f our-fifths ruleAnswer: C8. An employer must demonstrate the business necessity or job-relatedness of itsemployment decision in order to rebut a prima facie case of discrimination established under the ___________ approach.A. c ompany policyB. d iscriminatory remarksC. M cDonnell-Douglas TestD. f our-fifths ruleAnswer: D9. An employer must demonstrate that its employment decision was based on a bona fideoccupational qualification in order to rebut a prima facie case of discrimination established under the ___________ approach.A. c ompany policyB. d iscriminatory remarksC. M cDonnell-Douglas TestD. f our-fifths ruleAnswer: A10. A TV station employs two people to co-anchor the news -- Bill and Jennifer. Accordingto a recent viewer survey, Jennifer is unpopular because she is unattractive; the man is considered attractive and is quite popular. The station fires Jennifer because she is so unpopular; they are still looking for a replacement. Jennifer sues for sex discrimination.What is the most likely outcome? (60)A. T he station would win because its decision to fire Jennifer was based onattractiveness, not sex.B. T he station would win because Jennifer would not be able to demonstrate a primafacie case under the McDonnell-Douglas Test.C. J ennifer would win because the decision to fire her was sexist.D. J ennifer would win because viewer opinion is not a good criterion for judgingpopularity.Answer: A11. An owner of a Japanese restaurant hires only Japanese servers. A rejected non-Japaneseapplicant sues for national origin discrimination. Which of the following defenses should the employer use to justify its policy?A. a ll or nearly allB. a uthenticityC. p roprietyD. s afetyAnswer: B12. The BFOQ defense has been most successfully used in cases of ___________discrimination.A. r aceB. s exC. n ational originD. a geAnswer: D13. When selecting a candidate, an employer subjectively combines information gatheredfrom interviews, reference checks, and employment tests. This process produces an overall score for each candidate; the candidate with the highest score is selected.If the employer were sued because this selection process had a disparate impact on blacks, the Civil Rights Act of 1991 states that the employer must demonstrate the job-relatedness ofA. the interviews.B. the reference checks.C. the employment tests.D. all three selection devices.Answer: D14. The implementation of affirmation action consists of two steps: __________ and__________.A. E EO review/EEO implementationB. a ffirmative action analysis/affirmative action implementationC. d iscriminatory cause/anti-discriminatory stepsD. u tilization analysis/affirmative action plansAnswer: D15. The preferential treatment of a protected group isA. l egal under any circumstances.B. l egal under any circumstances, but only if given to minorities.C. l egal, but only if engaged in as part of a bona fide AA program.D. n ever legal.Answer: C16. _____________ training attempts to make employees aware of their biases orstereotyped views regarding various minority groups and then teach them ways to overcome these biases in their day-to-day dealings with such individuals. (46)A. s ensitivityB. a ffirmative actionC. d iversityD. r ace relationsAnswer: C17. Which of the following statements about older workers is true? (47)A. Y oung managers often feel uncomfortable directing their work.B. O ne of the skills most affected by the aging process is speed/accuracy of movement.C. C ompanies can sometimes solve age-related performance problems by placing olderworkers in jobs that rely less on physical prowess and more on maturity and experience.D. A ll of the aboveAnswer: D18. A program that allows employees to work at home is called (48)A. a work-at-home program.B. j ob sharing.C. t elecommuting.D. h ome deportation.Answer: C19. Which of the following trends is now occurring regarding the nature of work? (49)A. T here is a major shift in the type of work being performed -- from service tomanufacturing.B. T he length of the average work day is increasing.C. T he number of blue collar jobs is rapidly rising.D. L iteracy training is on the increase.Answer: D20. "Merger mania" is leading to (50)A. i ncreased voluntary turnover.B. i ncreased employee commitment.C. d ecreased union representation.D. All of the above.Answer: A21. Which of the following reasons accounts for the current trend towards downsizing?(51)A. d ecreased demand for a company's products or servicesB. technological advancesC. o rganizational restructuringD. A ll of the aboveAnswer: D22. Research has found that the economic benefits resulting from downsizing (52)A. h ave exceeded expectations.B. h ave met expectations.C. h ave failed to meet expectations.D. N one of the above: No such research has been conducted.Answer: C23. Which of the following practices does the book recommend in order to reestablishmorale following a massive layoff? (53)A. T he management team should draft a new corporate mission statement whichconveys the organization's new vision and goals in an optimistic way.B. G ive the surviving workers a large pay raise, as a show of good faith.C. G ive the surviving workers more vacation time during the first year following thelayoff.D. A ll of the aboveAnswer: A24. The quality assurance method used by companies has traditionally been aimed at (54)A. e rror prevention.B. e rror detection.C. e rror minimizing.D. e rror standardization.Answer: B25. Total quality management employs which of the following management practices? (55)A. w ork teamsB. u se of quality inspectorsC. f lexible work schedulesD. a utocratic management styles Answer: A。

旅游与酒店人力资源管理期末考试Short Answer Revision _Answers

1.Briefly describe the formal induction and orientationprocess, and why it is important to an organisation. Induction is defined as the formal process of familiarising new employees to the organisation, their job and the work unit. It should provide new employees with an understanding of how job performance contributes to the success of the organisation, and how the services or products of the organisation contribute to society.Reasons for induction include increased employee retention, enhanced productivity, positive employee morale, lower recruiting and training costs, the facilitation of subsequent learning, a reduction in the new employee’s anxiety.2.Briefly describe three common rating errors that occurin performance appraisals.Common errors include:∙Halo error: where performance is rated more favourably than it actually is. common with respect to rating scales, especially those that do not include carefully developed descriptions of the employee behaviours being rated.∙Leniency or strictness error: common with raters who give unusually high or low ratings. One way to reduce this error is to clearly define the characteristics or dimensions and provide meaningful descriptions of behaviour, known as anchors, on the scale. Scale points with labels, such as good, fair, excellent, must be eliminated and replaced with meaningful anchors.∙Central tendency error: common with raters who are reluctant to assign either extremely high or extremely low ratings.∙Recency error: occurs when appraisal is based largely on the employee’s recent behaviour, good or bad.∙Stereotypes: attitudes towards or beliefs held of particular groups (gender, race or other); the observation and interpretation of performance can be clouded by these attitudes or beliefs.3.Describe the four primary objectives of a rewardsystem.Systems of reward management will have four primary objectives: to attract, retain, develop, and motivate staff. It is important the clear connections between reward management and the staffing processes in recruitment and selection. Well-designed reward systems should also seek to fulfil employee needs, be equitable, legal, affordable, cost-effective, and strategically aligned.4.Briefly discuss ergonomics and industrial hygiene. Ergonomics and occupational hygiene aim to eliminate risks and improve productivity by modifying the physical arrangements and conditions of the workplace. Ergonomics, drawing on scientific management theories, focuses on the physical features of the work environment.Occupational hygiene is more concerned with ‘the identification, measurement and evaluation of hazards in the workplace, and the development of procedures for their control or elimination’5.What future workforce trends are likely to presentchallenges to SHRM efforts?Future workforce trends that should be considered include:∙reduction in the growth of the Australian workforce.∙continued ageing of the population.∙decline in the numbers of tradespeople and related workers.∙increase in the proportional representation of associate professionals and professionals.∙introduction of new technology.∙industry shifts from primary and secondary to tertiary sectors. ∙increasing education levels.。

旅游英语期末考试试卷A

1. _______________________visits by residents of a country to their own country2._______________________ inbound tourism (visits to a country by nonresidents)3. _______________________ internal tourism plus inbound tourismoutbound tourism(visits by residents of a country to another country)4. ________________________internal tourism plus outbound tourismII.Translate the following English phrases into Chinese and the Chinese phrases into English （15%）1. magnificent sights__________________2.botanical garden _____________3. on season __________________4. International Departure_______________5. Continental Breakfast _______________6. double-decker_________________7. large bill ______________________ 8. receiver_____________________9. World Cultural and Natural Heritage List ____________________10. high comfort hotel ______________________11. 避暑山庄___________________ 12.洗衣房_________________13. 全程导游___________________ 14. 直达车__________________15. 鸟瞰___________________ 16. 配菜_______________________17. 全熟____________________ 18.不用找零钱了_________________考试试卷考试课程：旅游英语班级：专业：学生姓名：19. 世界旅游日_________________________________20. 修正美式计价（计算房租并包括每日二餐费用在内___________________________IV. Gap FillingDirections: Choose the most proper word for each blank to complete the following sentences. (15%)1. Madam, we charge 50% more for ____________________. But it‟s much faster.2. It‟s not a direct flight. We‟re making one-hour__________________ in Tokyo, but passengers must stay seatedon the plane..3. I wonder if your hotel has the _______________.4. Where‟s the ________________ depot?5. What‟s your buying rate for Australian dollars in _______________ today?6. We are out of ______________. How about oatmeal?7. Excuse me, is there _____________? We have twenty tourists altogether.8. It‟s a short flight, so we will be serving ______________ but not a meal.9.You can enjoy a real European train service by going ________________, and that will be ten dollars.10. The Great Lakes are the great _____________ of Middle America.11. _____________, please take my baggage to my room. Thanks.12. You can get ______________ and dishes over there.13. When does the next _______________ begin?14. I got injured in my foot. Please give me _________________ right now.考试试卷考试课程：旅游英语班级：专业：学生姓名：15. If you would rather not carry _________________________, ATMs are a convenient way to obtain localcurrency at a reasonable exchange rate.16. By the way, keep_________________________________ safe.. You may convert the unused RMB back intoforeign currency when you leave China.17.Accord and Buick are both twenty-eight dollars per day, _____________________.18. We can stand on the deck to enjoy the________________ when we take a ferry..19. Is there a ___________________________ at this hotel?20. Will you please give me some one or five dollars notes? I need some _______________________________. IV. Translation the following sentences into English.(10%)1. You just need to wait here, and ______________________________________________________________ (乘机场接驳巴士七号就可以到达四号航站楼). Then you may find the UA airlines is on the second floor..2. I need a deposit box __________________________________________________. (来保存我的贵重物品).3. I want to know _________________________________________________(这里有什么特别有趣的地方)4. There are ________________________________________________________________________________(叫号电话，叫人电话，对方付费电话和信用卡电话).5. Our restaurant _____________________________________________________________.（要求男士穿西服打领带）V. Decide whether the following statements are true(T) or false(F)（30%）( )1.A short excursion or a day trip refers to a short distance tour, usually in and around the city.( )2.Tourism comprised the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes.( )3.“Shentaotan” about Dujingyan Irrigation System means we must dig the riverbed deeply to let the water flow into eastern Sichuan Plain successfully.( )4.Each rotation of London Eye takes 30 minutes in which time you can marvel at the views that span up to 40km in all directions (depending on the weather).( )s Vegas is situated in a narrow flat desert valley surrounded by barren arid mountains. It is vibrant pulsating city and the largest adult playground in the world.( )6.Edinburgh is the second most popular tourist destination in Great Britain following London, and it's not hard to see why. Compact and tidy, it is more of a big town than a small city.( )7.There are two main roads into Niagara Falls: the Rainbow Road from the USA (Niagara Falls, New York) and the Queen Elizabeth Way (Q.E.W).( )8.Nicknamed as the Garden Island, Big Island is widely known for its scenery of green foliage（绿叶）, white考试试卷考试课程：旅游英语班级：专业：学生姓名：sand beaches, and Waimea Canyon, the “Grand Canyon of the Pacific”.( )9.Old Faithful Geyser is not the biggest or the most beautiful geyser. But it is the most popular.( )10.San Francisco is a major financial and insurance center, an international port, and the gateway to Silicon Valley, America…s premier high-technology center.VI. Translate the following passage from English into Chinese. (20%)Niagara FallsNiagara Falls State Park is a fascinating destination with a rich history. At 56 metres(180ft)high, the American Falls is slightly higher than its Canadian counterpart. Its crestline(脊线, 顶线) is 328 metres(1,075ft) wide. The Canadian Falls is approximately 52 metres(170ft)high, and its crestline is estimated to be 675 meters (2,200ft)wide. Because of its shape, the Canadian Falls is usually described as a “horseshoe”.Jiuzhaigou and HuanglongJiuzhaigou and Hunglong were listed into the World Natural Heritage Catalog by UNESCO in 1992. Jiuzhaigou has been crowned with several titles: The World Natural Heritage, The World Bio-sphere Reserve, the Green Globe 21 and The State 4A-Level Scenery. There is a popular saying that no other water will interest you after you visit Jiuzhaigou. Huanglong is reputed as "Jasper Lake on Earth". Huanglong Scenic Area is famous for colorful ponds, beaches, snowy mountains, valleys, forests and waterfalls in the world.Definition of tourismTourism may be defined as the sum of phenomena and relationships arising from the interaction of tourists, business suppliers, host governments, and host communities in the process of attracting and hosting these tourists and other visitors.________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________考试试卷考试课程：旅游英语班级：专业：学生姓名：________________________________________________________________________________ ________________________________________________________________________________ _________________________________________________________________________________。

人力资源期末考判断题英文版

人力资源TRUE OR FALSEHR Introduction1.Strategic analysis is typically used to assess the organization’s job-relatedneeds and the capabilities of its current workforce. ( F )2.Preventing overstaffing and subsequent layoff costs is one of the benefits ofHuman Resource Planning. ( T )3.Staff managers are authorized to direct the work of subordinates and aredirectly in charge of accomplishing the organization’s basic goals. ( F )4.Human resource managers are generally staff managers. ( T )5.Staff manag ers are always someone’s boss. ( F )6.In small organizations, line managers may carry out all personnel dutieswithout the assistance of a human resource staff. ( T )7.Human resource managers assist in hiring, training, evaluating, rewarding,counseling, promoting, and hiring employees. ( T )8.The division of human resource responsibilities for line managers and staffmanagers varies from organization to organization. ( T)9.As firms seek to keep costs down, there has been a shift to using moretraditional workers. ( F )10.With the aging of its workforce, America is facing a demographic shift assignificant as the massive entry of women into the workforce that began in the 1960s. ( T )11.Human resource management creates value for an organization by engaging inactivities that produce the employee behaviors the company needs to achieveits strategic goals. ( T )12.The training investment factor measures the total training cost for allemployees taken as a whole. (F )13.Turnover rate and turnover costs can both be improved with retention efforts.( T )14.HR should seek to increase the workers’ compensation cost per employee byeliminating such practices as disability management. (F )15.The most important proficiency of the four highlighted in the text for humanresource managers is law proficiency. ( F )16.Equal employment laws lay out what a supervisor can and cannot say and dowhen dealing with labor unions. ( F )17.Ethical issues such as workplace safety, security of employee records,comparable work, and employee privacy rights are all related to humanresource management. ( T )HR Strategy1.The human resource function in organizations today is vital to the smoothoperation of the business, but is not influenced by the organization’s strategy. (F) 2.Scientific management is concerned with how to structure individual jobs tomaximize efficiency and productivity. (T)3.Hawthorne studies research program revealed that human behavior plays animportant role in organizations. (T)4.An organization’s decision to expand its operations through growth is an exampleof business level of strategy. (F)5.The three steps in the job analysis process are determining information needs,selecting the job analysis method, and determining responsibilities for the job analysis. (T)6.Operations managers, financial mangers, and marketing managers are consideredas staff managers. (F)7. A prospector strategy works best in a stable environment, where the organizationcontinually focus on new products and markets while avoiding a long-term commitment to any single technology. (F)8. A company’s HR strategy is a type of competitive strategy. (F)9.Consolidation keeps the company’s strategy up to date by assessing progresstoward strategic goals and taking corrective action as needed. (F)10.HR managers need to support corporate productivity and performanceimprovement efforts. (T)JOB ANALYSIS1.Job analysis produces information used for writing job descriptions and job specifications. (T)2.Functional job analysis technique consists of rating dimensions presumed toreflect cognitive, psychomotor, and sensory abilities. (F)3.The first step in the job analysis is to determine the type and nature of informationneeds, including the nature of the information to be obtained. (T)4.Strategic analysis is typically used to assess the organization’s job-related needsand the capabilities of its current workforce. (F)5.When interviewed during the gathering of job analysis data, the immediatesupervisor may provide exaggerated information about a job’s complexity or importance. (F)6.Providing a clear job progression for employees is identified as a benefit of usingjob families. (T)7.The first step in human resource planning is to forecasting the demand for humanresources. (T)8.Qualitative approaches are more appropriate than quantitative approaches whenone seeks to compare jobs for pay purposes. (F)9.Job enlargement refers to redesigning jobs in a way that increases responsibilityand achievement. (F)10.Job analysis experts are concerned that in high performance work environments inwhich employers need workers to seamlessly move from job to job and exercise self-control, job descriptions based on lists of job-specific duties may actually inhibit the flexible behavior companies need. (T)SELECTION1.Not understanding the organization’s culture would be considered anorganizational disadvantage of using temporary workers. (T)2.Preventing overstaffing and subsequent layoff costs is one of the benefits ofHuman Resource Planning. (T)3.Work experience cannot provide sufficient evidence of and individual’semployability, as that individual has demonstrated his or her ability to successfully hold work positions in the past. (T)4.Preventing the ripple effect would be considered an advantage of internalrecruiting. (F)5.Cognitive ability tests are usually written quizzes or work simulation that aredesigned to measure the applicant’s master of a particular set of job-related skills.(F)6.Internal recruiting might not be a source to motivate the existing employees. (F)7. A realistic job preview is a technique for ensuring that job seekers understand theactual nature of the jobs available to them. The use of a RJP can maximize the problems associated with new employees’ unrealistically high expectations. (F) 8.Skills and abilities are selection criteria more directly relate to specificqualifications and capabilities of an individual to perform a specific job. (T)9.Job posting is probably the most common method organizations use for internalrecruiting. (T)10.Effective recruiting results in a large number of applicants. (F)TRAINING & APPRIASAL1.It is necessary to assess the needs of the organization’s training program from twodifferent levels, job level and individual level. (F)2.Job instruction training is a step-by-step self-learning method which uses atextbook, computer, or the Internet. (F)3.Orientation refers to the methods used to give new or present employees the skillsthey need to perform their jobs. (F)4.“Have the manager balance positive and negative feedback” would not be amethod of improving the performance feedback process (F)5.Performance appraisal allows for the assessment of employees’ futureperformance levels. (F)6.The “ultimate” goal of performance appraisal is to determine equitable rewards.(F)7.The alternation ranking method combines the benefits of narratives, criticalincidents, and quantified scales by anchoring a rating scale with specific behavioral examples of good or poor performance. (F)8.The basic problem with rankings is that while it is not difficult to identify theextreme good and bad performers, it is difficult to differentiate meaningfully between the others. (T)9.360-degree feedback is generally used for development purposes, rather than forpay increases. (T)10.Performance appraisal helps the organization assess how much employeeperformance improves as a result of training. (F)11.The steps in the performance management process in a typical organization, inorder from first to last, are: establish duties, establish standard, and observe performance, document performance, rate performance. (T)12.“Choosing the most critical incidents on which to base goals” is the most criticalfactor in setting up a goal-based performance appraisal system? (F)13.Performance appraisal allows the organization to assess the quality of its selectionprocess (T)14.The steps in performance management process include establish duties andstandard, observe performance, document performance and rate performance. (T) 15.An advantage of the simple ranking method of performance appraisal is easy touse for a large number of employees. （F）COMPENSATION18.Maslow’s hierarchy of needs theory of motivation is the most well-knownbecause empirical research has supported its value over time. (F)19.The standard hour plan is like the piece rate plan except instead of getting arate per piece, the employee gets a premium equal to the percent by which his or her performance exceeds the standard. (T;)20.All merit increases are cumulative in that they become a part of an employee’sbase salary. (F)21.Most firms have annual bonus plans aimed at motivating the short-termperformance of managers and executives. (T)22. A key advantage of employee stock ownership plans is that the company getsa tax advantage equal to the fair market value of the shares that are transferredto the trustee and can also claim an income tax deduction for dividends paidon ESOP-owned stock. (T)23.Financial benefits like employer-paid insurance and vacations are not a part ofemployee compensation. (F)24.The favor of pay secrecy reduces potential resentment. (T)25.Work completed is the basis upon which wages are calculated and paid (F)26.Stock option cause the executive’s compensation to be tied to the firm’s stockprice performance. (T)27.External equity refers to how fair the job’s pay rate is, when compared toother jobs within the same company. (F)28.The primary advantage of broadbanding is that it provides greater flexibilityinto employee assignments. (T)29.Indirect payments that contribute to an employee’s compensation includevariable pay like commissions and bonuses. (F)30.Job classification is the simplest of the job evaluation methods. (F)31.If an employee earns an incentive in the form of a prize or cash award, thevalue of the award is not included when calculating the employee’s o vertimepay. (F)32.Most firms have annual bonus plans aimed at motivating the short-termperformance of managers and executives. (T)。

旅游英语期末考试试题答案

I.Single Choice Questions: Choose the right option to complete the sentence. (30%)1.The waiter __________ the table and stands straight to the right of the guest and presents the bill in the folder.A.approachesB. movesC. returnsD. turns2.--What time should we be ready? --I think we’d better make it 7.00, in case we get caught in traffic.A.blockedB. difficultiesC. caughtD. jam3.Tomorrow morning I will escort you to visit the Panda Base.A.accompanyB. spendC. withD. escort4.The kingdom was economically booming while serving as a peaceful and paradisal town for its citizens and visitors.A.IncreasingB. bloomingC. decreasingD. booming5.The Potala Palace stands up so high that it resembles a magnificent castle in the heaven.A.meansB.likesC. resemblesD. similiars6.Travel agents hold the role of selling and administering packages from various tour operators to their personal clients based on what they’re looking for and what package suits each client best. A. agents B. agencies C. guides D. operators7.The “Guard Mounting” ceremony takes place every day around 11.30 a.m. which attracts lots of visitors to ___________.A.watchingB. witnessC. witD. withhold8.A huge stock of cultural relics including stone and jade tools and stone arrowheads ____________ the Neolithic Age.A.originated fromB. coming fromC. comes out ofD. dates back to9.The Elephant Trunk Hill was ___________ its shape, appearing to be a huge elephant siphoning up water from the Li River below her feet.d afterB. named forC. named onD. named of10.Aboriginal people became economically marginalized and were exposed to new diseases. Among the consequences were massive depopulation and even __________ for some aboriginal tribes.A.dispersalB. disappearC. extinctionD. evolution11.The Metropolitan Museum of Art offers collections and special exhibits ______________ Ancient Egyptian Vases and Roman Statues to Tiffany Stained Glass and Rembrandt Paintings and much, much more.A.being includedB. ranging fromC. inclusive ofD. extending from12._____________, “when people feel economically insecure, they tend to reassure themselves by shopping.” Says George Loewenstein, Ph. D., professor of economics and psychology at Carnegie Mellon University.A.generallyB. IronicallyC. FranklyD. Fabulously13.Cruise tours are often referred to as northbound or southbound depending on the ___________ of the cruise, while a pre-or post-cruise land tour indicates whether travelers are touring Alaska by land before their cruise or after.A.IntentionB. orientationC. attentionD. direction14.During the past few decades gambling has been _____________ in a number of states, whichled to considerable growth in the number of casinos and other establishments offering gaming opportunities.A.prohibitedB. bannedC. legalizedD. punished15.Travel can certainly be an economic boom to a country, bringing in much needed economic _____________.A.recessionB. attentionC. depressionD. revenueII.Vocabulary. Fill out the blanks with English words corresponding to the meaning. (20%)1.展位n.（）booth2.冰川n.（）glacier3.优雅，秀美n. （）elegance4.必游之处n.（）must-see5.促销n. （）promotion6.跨洲的a.（）transcontinental7.可持续的 a.（）sustainable8.大都市的 a. （）metropolitan9.好奇心n. （）curiosity10.生态旅馆n.（）eco-lodgeIII.Fill out the blanks with Chinese corresponding to the meaning. (20%)1.nomadic adj. （）2.sanative adj. （）3.privileged adj. （）4.reputation n. （）5.infrastructure n. （）6.manuscripts n. （）7.franchisee n. （）8.colossal adj. （）9.awe-inspiring adj. （）10.boutique n. （）IV.汉译英(15%)1.我在找买给我太太的礼物，有什么推荐吗？I am looking for gifts for my wife. Is there anything you recommend?2.感谢您在我们在纽约期间为我们这个团所做的一切。

《人力资源管理专业英语》试卷附答案-1

《人力资源管理专业英语》试卷一、Translate the following terms from Chinese into English. （1'×10=10'）1.绩效管理2.职位分析3.劳动力短缺4.内部招聘5.认知能力测试6.交叉培训7.薪资水平8.人力资源规划9.外包10.公平理论二、Translate the following terms from English into Chinese.（1'×10=10'）1.Career planning2.employment relations3.training and development4.Employing temporary workers5.Personnel policies6.Personality inventories7.Employee readiness characteristics8.The comparative approachpensation and benefits10.Human resource management三、Fill in the following blanks with the words or phrases listed below.Change the form where necessary.（2'×15=30'）1.Any declines in the national economy will generate a labor temporarily, especiallyin the heavy industries.2.In human resource recruitment, it is hard for employers to the gender discrimination.3.Some recruiters tend to the negative aspects of the open positions in the company.4.To convince applicants doubtful of the firm’s strength, human resource recruiting team needs toprovide information.5.For an organization that aims at improving its competitiveness, it often some employeesand hires new ones.6.Human resource recruitment does not mean carefully among qualified applicants.7.Warning people about potential risks will hopefully them to likely failures inthe new project.8.Many firms have been using attractive salary packages or stock options toapplicants to enter their companies.9.funds are needed to support the company’s recruitment, particularly the interviewsconducted at several major cities.10.We have to work out a detailed recruitment plan that can all possible problemsarising in the execution process.11.The newly started investment company substantial losses during the stock market crash.12.All staff members are for the employers to renew their contracts with acceptable terms.13.It should be the basic right for employees to their employment relationship withtheir company according to the contracts.14.Recruiters can help from universities or colleges that have free message boards topost their recruiting ads.15.The financial crisis has brought about a world wide in the demand for investment bankers.四、Choose the best answer from the four choices marked A,B,C,D.（2'×10=20'）1. The process of helping redundant employees to find other work or start new careers is .A.replacementB.outplacementC.releaseD.downsizing2. focus the ev aluator’s attention on those behaviors that are key in making the difference between executing a job effectively or ineffectively.A. The group order rankingB. Written essayC.The individual rankingD. Critical incidents3. The plan should include plans for attracting good candidates by ensuring that the organization will become an ‘employer of choice’.A. outplacementB. evaluationC. recruitmentD.training4. Organizational and corporate plans indicate the direction in which the organization is going.A. goalsB.resourceC.resultD.process5. aims to broaden experience by moving people from job to job or department to department.A.Job analysisB. Job rotationC.Job satisfactionD.Job involvement6. HR planning is .A. a technique that identifies the critical aspects of a jobB. the process of determining the human resources required by the organization to achieve its strategic goalsC. the process of setting major organizational objectives and developing comprehensive plans to achieve theseobjectivesD. the process of determining the primary direction of the firm7. Career development programs benefit organizations in all of the following ways except .A.Giving managers more control over their subordinatesB.Giving managers increased skill in managing their own careersC.Providing greater retention of valued employeesD.Giving an increased understanding of the organization8. The area from which employers obtain certain types of workers is known as the .A. labor marketB. regionC. recruiting areaD. supply region9. A set of standards of acceptable conduct and moral judgment is known as .A. moralesB. ethicsC. rulesD. legislation10. Hiring someone outside the company to perform tasks that could be done internally is known as .A. outplacementB. contractingC. outsourcingD. employee leasing五、 Reading comprehension.（3'×10=30'）（一）The context for obtaining the people required will be the labor markets in which the organization is operating which are:1.The internal labor market- the stocks and flows of people within the organization who can bepromoted, trained, or re-deployed to meet future needs.2.The external labor marker- the external local, regional, national and international markets from whichdifferent sorts of people can be recruited. There are usually a number of markets, and the labor supplyin these markets may vary considerably. Likely shortages will need to be identified so that steps canbe taken to deal with them, for example by developing a more attractive ‘employment proposition’.As part of the human resource planning process, an organization may have to formulate ‘make or buy’ policy decisions. A ‘make’ policy means that organization prefers to recruit people at a junior level or as trainee, and rely mainly on promotion from within and training programs to meet future needs. A ‘buy’ policy means that more reliance will be placed on recruiting from outside- ‘bringing fresh blood into the organization’. In practice, organizations tend to mix the two choices together to varying degrees, depending on the situation of the firm and the type of people involves. A highly entrepreneurial company operating in the turbulent conditions, or one which has just started up, will probably rely almost entirely on external recruitment. When dealing with knowledge workers, there may be little choice—they tend to be much more mobile, and resourcing strategy may have to recognize that external recruitment will be the main source of supply. Management consultancies typically fall into this category. Firms which can predict people requirements fairly and accurately may rely more on developing their own staff once they have been recruited.1. A ‘make’ policy means that organization prefers to promote people from.A. regional labor marketB. national labor marketC. internal labor marketD. international labor market2.According to the passge, management consultancies .A.are less mobile than people at a junior levelB.should be recruited from external labor marketC.should be promoted from within the organizationD.are not knowledge workers3. If a firm can predict people requirements fairly accurately, it may not .A.develop their own staffB.formulate training programsC.promote people from within the organizationD.rely more on recruiting from outside4. ‘Make or buy’ policy decision is a part of .A.human resource planningB.training and developmentC.performance appraisalD.job analysis5.The best title of this passage is .A.The organizational context of human resource planningB.Aims of human resource planningC.The labor market context for human resource planningD.Limitations of human resource planning（二）Wlaters (1983) identifies nine sources of information which help to identify training priorities. These are:anizational goals and corporate plans which indicate the direction in which the organization is going and, therefore, major training priorities.2.Human resource and succession planning which provides information on future skill requirements and management training needs.3.Personnel statistics on, for example, labor turnover, which highlight HR issues which might be addressed by training.4.Exit interviews which might suggest deficiencies in training arrangements.5.Consultation with senior managers which obtains opinions on training needs from key decision makers.6.Data on productivity, quality and performance which show where there are any gaps between expectations and results or negative trends, and therefore suggest training needs.7.Departmental layout changes which provide information about future developments and related training needs.8.Management requests for training which set out perceived needs.9.Knowledge of financial plans which determine whether the funds will be available for training, and may encourage fresh approaches if resources are limited.Two other sources not directly mentioned by Walters are plans for introducing new technology or developing IT systems, and marketing plans which indicate where new skills are required to market new products or services, use different selling techniques or operate in new territories.1.According to Wlaters, is (are) major training priorities.A.human resource and succession planningB. personnel statisticsC. exit interviewsD. organizational goals and corporate plans2. Human resource and succession planning provides information on .A. the direction in which the organization is goingB. future skill requirements and management training needsC. deficiencies in training arrangementsD. any gaps between expectations and results or negative trends3. The following sources of information which help to identify training priorities are mentioned by Wlaters except .A. marketing plansB. departmental layout changesC. data on productivity, quality and performanceD. consultation with senior managers4.According to the passage, the following statements are true except .A. Departmental layout changes provide information about future developments and related training needs.B. Exit interviews highlight HR issues which might be addressed by training.C. Data on productivity, quality and performance show where there are any gaps between expectations andresults or negative trends.D. Marketing plans indicate where new skills are required to market new products or services.5.The main topic about this passage is illustrating .A. sources of information which provide information on management training needsB. sources of information of major training prioritiesC. sources of information which help to identify training prioritiesD. sources of information which provide information about future developments and related training needs.人力资源管理专业英语试卷答案及评分参考一、Translate the following terms from Chinese into English. （1'×10=10'）1.performance management2.job analysisbor shortage4.internal recruiting5.cognitive ability test6.cross-training7.pay level 8.human resource planning9.outsourcing 10.equity theory二、Translate the following terms from English into Chinese.（1'×10=10'）1.职业生涯规划2.员工关系3.培训与开发4.雇佣临时性员工5.人事政策6.个性清单7.员工准备就绪的特点8.比较法9.薪酬与福利 10.人力资源管理三、Fill in the following blanks with the words or phrases listed below. Change the form where necessary.（2'×15=30'）1.surplus2.redress3.downplay4.credible5.dislocates6.discriminating7.inoculate8.lure9.ample10.circumvent11.incurred 12.appealing 13.terminate 14.solicit15.slump四、Choose the best answer from the four choices marked A,B,C,D.（2'×10=20'）1.B2.D3.C4.A5.B6.B7.A8.A9.B10.C五、Reading comprehension.（3'×10=30'）1.C2.B3.D4.A5.C6.D7.B8.A9.B10.C。

《人力资源管理专业英语》试卷附答案-1

《旅游英语》期末考试试卷附答案

《旅游英语》期末考试试卷附答案一、Choose one answer that best completes the sentences.（40points）1._______who would like to go on the trip should put their names on the list.A. ThoseB. TheseC. SomebodyD. The ones2.The only thing _______ is that you consult your lawyer abort it.A. which I can suggestB. which can suggestC. that I can suggestD. that can suggest3.She must know what’s happening _____ a complete idiot.A. so is sheB. or she isC. and she is D .nor is she4.For ten years he did not see Sophia _______to her.A. or to telephoneB. nor telephoningC. or telephoneD. nor telephone5.The children were eventually found ______in an old mine shaft.A. to hideB. hidingC. hide D hid6.After two hours’ waiting, her patience was beginning to .A. break upB. pass byC. run outD. give away7.One of the of foreign travel is learning how to cope with the unexpected.A. benefitsB. interestsC. profitsD. services8.So much for a brief _____ to this university.A．talk B．summary C．information D．introduction9. Some people have birthday cakes ________noodles.A. InsteadB. instead forC. instead toD. instead of10.A hotel's____ comes from payments made for the use of its rooms and other facilitiesA reservations B. File C. income D. responsibility11.All of the following are located in Xi'an except____ .A.The Bell TowerB. Tang ParadiseC. Fubo HillD. The Big Wild Goose Pagoda12.____ examine the travel and identification documents of all people entering a country.A. Customs officialsB. First officersC. Customs inspectorsD. Immigrationofficers13.Is there anyone allergic ______ the monosodium glutamate?A. ofB. toC. inD. With14.Which of the folloing is NOT included in the fabled Five Mountains in China?A. HuashanB. LushanC. SongshanD. Taishan15. The department manager ________ a new plan to promote sales at the meeting.A. took awayB.put forwardC. looked afterD. got on16. Location is the first thing customers consider when ________ to buy a house.A. planningB. plannedC. to planD. having planned17. Car was put into production in 2007, ________ helped to provide another 1400 jobs.A. thatB. whenC.whatD. which18. I don’t regret ________ her what I thought about her proposal, even if it upset her.A. tellB. to tellC. toldD. Telling19. They will not start the project until the board chairman ________ back from South Africa.A. will comeB.is comingC. camees20. To obtain a visa to enter that country for the first time, you need to apply ________.A.in partB.in personC. in turnD. in place二、Reading Comprehension（30 points）Directions: Read the following two passages and then choose the best answer to each question.(1)F alls are the number one cause of death to old people at home. Most old people can live safely at home if they make a few changes. Falls are common as people are getting older. Up to half of home accidents could be prevented simple changes. Here are a few suggestions: Mark trouble spots with bright tapes. The first and last steps on stairs are usually high-risk accident areas. Applying bright tapes and using bright light in these areas would make these spots easier to see.Put grab bars (扶手) in the bathroom. A large number of falls occur in the bathroom. This is unfortunate (不幸的) because it’s easy to make the area safe from accidents. Putting grab bars in the bathroom gives people something to hang on to.Invest in a personal alarm. A personal alarm can be started if a person falls or otherwise gets in trouble. With the push of a button, the alarm automatically sends a signal, which gets someone to call and see if the person needs help.1. By making some very simple changes at home, old people ________.A) are free from home accidents B) can improve their healthC) are likely to live longer D) can live more safely2. Last steps on stairs may become a high-risk accident area if they are ________.A) not painted in a different color B) not marked with bright tapesC) fixed with grab bars D) very brightly lit3 Falls in the bathroom are considered to be unfortunate because ________.A) they can easily be avoided B) old people seldom fall in bathroomsC) grab bars do not help to prevent fallsD) bathroom accidents are difficult to prevent4 A personal alarm is designed for old people to ________.A) detect safety conditions at home B) avoid falls in the bathroomC) send out signals for help D) make phone calls easily5The purpose of this passage is to tell people that ________.A) most old people die from accidents at homeB) up to half of home accidents could be preventedC) falls at home can be avoided by taking some simple measuresD) protection be the first concern for the public(2)In recent years, we have seen great progress in houses building. The type of houses found in a certain part of the world depends to a certain extent on the building materials available there. Countries where stone is abundant tend to have more stone houses than a place where there is plenty of timber for example. However, climatic conditions affect the houses built to a greater extent.In equatorial countries like Singapore and Malaysia, two main factors are responsible for the type of houses built: the heat of the sun and the fierceness of rainstorms. Our houses are light and airy but have steep roofs. In some places, houses are built on stilts because they may be in lowlying areas which get flooded easily.In a hot and dry country such as Arabia, the houses are often box-shaped. They have thick stone walls which are painted white. White surfaces radiate heat while dark surfaces absorb it. The houses have no windows, only gaps with shutters over them. Even the door openings are very small and narrow. It is cool inside such houses. The roofs are also flat, so that when the sun goes down, one can sit on the roof and catch any cool breeze that is blowing. Sometimes,a water tank may be placed on the roof to catch the little rain that falls.In cold regions, where there is heavy snow, the roofs,of the houses slope steeply so that the snow can slide off easily. If the roofs were flat, the snow would build up and the roofs might cave in under the weight. The houses also have thick stone walls so that the cold is kept out.Some countries are more likely to be affected by earthquakes. In such places, the houses are made of light building materials. If the houses collapse in an earthquake, few people will get hurt and less damage is caused.In some parts of the world, people take their homes along with them as they travel. These people are called nomads. The Bedouins of Arab lands wander over the desert, setting up tents wherever they stop to rest.6.Houses in equatorial countries _______.A.are light and airyB.have steep roofsC.are always built on stiltsD.are built to shelter from the harsh elements7.Houses in Arabia _______.A.have thin walls painted whiteB.are box-shapedC.have many windowsD.always have water tanks on the roof8.In cold countries roofs slope steeply ______.A.so that people can build caves under itB.so that the roofs won't become so heavyC.because people do not need snow to build the houseD.so that the snow can slide off easily9.In earthquake-affected countries, light building materials are used because _____.A.people there can move more easilyB.the houses won't hurt people in an earthquakeC.less damage will be caused in an earthquakeD.people will not be affected by the earthquake10.Nomads are people who _____.A.live in tentsB.travel over the desertC.wander from place to placeD.set up tents over the desert三、Words and Phrases Translation（30 points）Translate followings into English1.入境签证2.特别服务要求3.路线图4.文化遗迹5.游廊Translate following into Chinese6.Minority Nationalities7.airport tax8.front office9.sightseeing tour10.green bean cake旅游英语答案：一、单选1-5 ACBDB 6-10 CADDC 11-15 CDBBB 16-20 ADDDB二、阅读1-5 DBACC 6-10 ABDCC三、翻译1.Entry visa2.Special service request3.Route map4.Culture ruin5.Corridor6.少数民族7.机场税8.前台9.观光旅游10.绿豆糕。

旅游英语期末试题及答案

旅游英语期末试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet someone in English-speaking countries?A. HelloB. HiC. Good morningD. All of the above2. When you are checking into a hotel, what should you do first?A. Show your passportB. Pay the billC. Get your room keyD. Ask for a wake-up call3. Which of the following is NOT a type of public transportation?A. BusB. TrainC. TaxiD. Airplane4. What does the acronym "ATM" stand for?A. Automatic Ticket MachineB. Automatic Teller MachineC. Advanced Technology MachineD. All of the above5. If you want to ask for directions to the nearest subway station, you can say:A. "Where is the subway?"B. "How can I get to the subway?"C. "Do you have a subway?"D. Both A and B6. What is the meaning of the phrase "check out" in a hotel context?A. To look at something carefullyB. To leave the hotelC. To make sure everything is in orderD. To book a room7. When you are at a restaurant and want to order food, you should say:A. "I would like to order, please."B. "I need to book a table."C. "Can I have the bill?"D. "I am checking in."8. What does "I'd like to make a reservation" mean?A. I want to save a seat.B. I want to book a table.C. I want to reserve a room.D. I want to keep something.9. If you need to ask for help with your luggage, you can say:A. "Can you help me with my bags?"B. "I need a bag for my luggage."C. "Do you have a luggage rack?"D. "I want to check my bags."10. Which of the following is a common phrase used to express gratitude?A. Thank you very much.B. I'm sorry.C. Excuse me.D. Goodbye.二、填空题（每题1分，共10分）11. When you arrive at the airport, you need to _______ your luggage.A. check inB. check outC. check upD. check over12. If you are lost, you can ask a local for _______.A. informationB. directionsC. recommendationsD. reservations13. To make a reservation for a flight, you can call the_______.A. hotelB. restaurantC. airlineD. taxi company14. When you are ready to leave a restaurant, you should ask for the _______.A. menuB. billC. reservationD. receipt15. If you want to visit a museum, you might need to buy a _______.A. ticketB. passportC. mapD. guidebook16. When you are at a hotel and need to call reception, you can dial _______.A. 911B. 112C. 0D. 117. If you want to know the time of a train, you can ask, "What time does the _______ leave?"A. busB. trainB. planeD. taxi18. When you are at a hotel and want to request a wake-up call, you can say, "Can you _______ me at 7 a.m.?"A. callB. wakeC. ringD. all of the above19. If you need to exchange money, you can go to a _______.A. bankB. post officeC. grocery storeD. gas station20. When you are at a hotel and want to know the Wi-Fi password, you can ask, "What is the _______ for the Wi-Fi?"A. codeB. numberC. priceD. address三、简答题（每题5分，共30分）21. Describe the steps you would take to book a hotel room online.22. Explain how to ask for assistance at an information desk in an airport.23. What should you do if you lose your。

英语旅游试题及答案

英语旅游试题及答案一、选择题（每题2分，共20分）1. Which of the following is the most common mode of transportation for tourists?A. PlaneB. TrainC. CarD. Bicycle2. What does the abbreviation "UNESCO" stand for?A. United Nations Educational, Scientific and Cultural OrganizationB. United Nations Economic and Social CouncilC. United Nations Environmental and Social CouncilD. United Nations International Security Council3. In English, the term "check-in" is commonly used in the context of:A. BankingB. HospitalsC. HotelsD. Schools4. The phrase "hop on and off" is often associated with:A. BusesB. TrainsC. PlanesD. Boats5. What is the meaning of the word "itinerary"?A. A list of places to visitB. A travel agencyC. A type of passportD. A travel insurance policy二、填空题（每题1分，共10分）6. The Great Wall of China is one of the ________ wonders of the world.7. When traveling abroad, it is important to have your________ ready for any emergencies.8. A tourist may need to exchange their local currency for________ currency at the airport.9. The term "cultural exchange" refers to the process of learning about and understanding another country's ________ and traditions.10. A ________ is a person who travels for pleasure, especially to different cities or countries.三、简答题（每题5分，共20分）11. What are the advantages of traveling by train compared to other modes of transportation?12. Describe the role of a travel guide in facilitating a tourist's journey.13. Explain the importance of environmental conservation in tourism.14. Discuss the benefits of learning a new language for a tourist.四、阅读理解（每题3分，共15分）Read the following passage and answer the questions:Passage:Traveling is a wonderful way to broaden one's horizons and experience new cultures. It allows individuals to step out of their comfort zones and immerse themselves in different environments. However, it is crucial to be aware of the local customs and traditions to avoid misunderstandings and to show respect to the host country.15. What is the main purpose of traveling according to the passage?16. Why is it important to be aware of local customs and traditions when traveling?17. What does the passage suggest about the experience of traveling?18. What does the term "comfort zone" mean in the context of the passage?19. How can one show respect to the host country while traveling?五、写作题（15分）20. Write a short essay on the topic "The Impact of Tourism on Local Economies." Your essay should be at least 200 words and should include the following points:- The positive effects of tourism on local economies.- The potential negative impacts that tourism may have.- Suggestions for sustainable tourism practices.答案：一、选择题1. A2. A3. C4. A5. A二、填空题6. Seven7. Passport8. Foreign9. Culture10. Tourist三、简答题11. Traveling by train is often more scenic, allows for more mobility during the journey, and can be more environmentally friendly compared to other modes of transportation.12. A travel guide provides information about local attractions, helps with language barriers, and ensures tourists have a safe and enjoyable experience.13. Environmental conservation in tourism is important to preserve natural and cultural heritage for future generations and to maintain the appeal of tourist destinations.14. Learning a new language can enhance cultural understanding, facilitate communication, and enrich thetravel experience.四、阅读理解15. The main purpose of traveling is to broaden one's horizons and experience new cultures.16. Being aware of local customs and traditions is importantto avoid misunderstandings and show respect.17. The passage suggests that traveling can be an enriching and immersive experience.18. "Comfort zone" refers to the familiar environment where one feels at ease and without challenges.19. One can show respect to the host country by learning about and following local customs and traditions.五、写作题[考生需根据题目要求自行撰写短文]。

旅游管理专业英语试题综合模拟试卷带答案期末考试卷模拟试题期末考试题测试题自测卷

考试试卷Part I Reading Comprehension (10 points)Directions: Reading the following passage and choose the correct answersThe ways in which products are put together, that is product formulation, are the most important responses marketing managers make to what they know of their customers' needs and interests. Product decisions, with all their implications for the management of service operations and profitability, reflect all aspects of an organization's management policies, including long-term growth strategy, investment, and personnel policy. They largely determine the corporate image an organization creates in the minds of its existing and prospective customers.To a great extent, the design of products determines what prices can be charged, what forms of promotion are needed, and what distribution channels are used. For all these reasons, customer-related product decisions are the basis of marketing strategy and tactics. As the most important of the four P's in the marketing mix (product, price, promotion and place), product formulation requires careful consideration in any branch of marketing. Because of the particular nature and characteristics of travel and tourism, the subject is especially complex in the tourism industry.Any visit to a tourism destination comprises a mix of several different components, including travel, accommodation, attractions and other facilities, such as catering and entertainment. Sometimes all the components are purchased from a commercial supplier, e.g. when a customer buys an inclusive holiday from a tour operator, or asks a travel agent to put the components togetherfor a business trip. Sometimes customers supply most of the components themselves, e.g. when a visitor drives his own car to stay with friends at a destination.Conveniently known as a "components' view", the conceptualization of travel and tourism products as a group of components or elements brought together in a 'bundle' selected to satisfy needs, is a vital requirement for marketing managers. It is central to this view that the components of the bundle may be designed, altered and fitted together in ways calculated to match identified customer needs.As far as the tourist is concerned, the product covers the complete experience from the time he leaves home to the time he returns to it. Thus the tourist product is to be considered as an amalgam of three main components of attractions, facilities at the destination, and accessibility of the destination. In other words, the tourist product is not an airline seat or a hotel bed, or relaxing on a sunny beach, but rather an amalgam of many components, or package. Airline seats and hotel beds, etc. are merely elements or components of a total tourist product which is a composite product. Without detracting in any way from the general validity and relevance of this overall view of tourism products, it has to be recognized that airlines, hotels, attractions, car rental and other producer organizations in the industry, generally take a much narrower view of the products they sell. They focus primarily on their own services. Many large hotel groups and transport operators employ product managers in their marketing teams and handle product formulation and development entirely in terms of the operations they control. Hotels refer to 'conference products', for example, or 'leisure products'; airlines to 'business class products'; and so on. For this reason, the overall product concept sets the context in which tourism marketing is conducted but it has only limited value in guiding the practical product design decisions that managers of individual producer organizations have to make. A components' view of products still holds good, however, because it is in the nature of service products that they can be divided into a series of specific service operations or elements, which combine to make up the particular products customers buy.It is usually highly instructive to analyze any service producer's operations in terms of the full sequence of contacts between customer and operator, from the time that they make initial inquiries, until they have used the product and left the premises. Even for a product such as that provided by a museum, there is ample scope to analyze all the stages of a visit and potential points of contact that occur from the moment the customer is in sight of the entrance until he leaves the building, say two hours later. Putting the components' view in slightly different terms, individual service producers designing products must define service concept in terms of the bundles of goods and services sold to the customer and the relative importance of each component to the customer.To bring the two distinctive aspects of tourist products together —the overall view and that of individual producer organizations —it is possible to consider them as two different dimensions. The overall view is a horizontal dimension in the sense that a series of individual product components are included in it, and customers, or tour operators acting as manufacturers, can maketheir selection to produce the total experience. By contrast, the producers' view is a vertical dimension of specific service operations organized around the identified needs and wants of target segments of customers. Producers typically have regard for their interactions with other organizations on the horizontal dimensions, but their principal concern is with the vertical dimension of their own operations.From the standpoint of a potential customer considering any form of tourist visit, the product may be defined as a bundle or package of tangible and intangible components, based on activity at a destination. The package is perceived by the tourist as the experience available at a price, and may include destination attractions and environment, destination facilities and services, accessibility of the destination, images of the destination, and price to the customer.Destination attractions and environment that largely determine customers' choice and influence prospective buyers' motivations include natural attractions, built attractions, cultural attractions and social attractions. Combined, these aspects of a destination comprises what is generically, if loosely, known as its environment. The number of visitors the environment can accommodate in a typical range of activities on a typical busy day without damage to its elements and without undermining its attractiveness to visitors is known as its capacity.Destination facilities and services are elements within the destination, or linked to it, which make it possible for visitors to stay and in other ways enjoy and participate in the attractions. These include accommodation units, restaurants, transport at the destination, sports activities, retail outlets, and other facilities and services.Accessibility of the destination refers to the elements that affect the cost, speed and the convenience with which a traveler may reach a destination, including infrastructure, equipment, operational factors and government regulations.The attitudes and images customers have towards products strongly influence their buying decisions. Destination images are not necessarily grounded in experience or facts, but they are powerful motivators in travel and tourism. Images and the expectations of travel experiences are closely linked in prospective customers' mind.Any visit to a destination carries a price, which is the sum of what it costs for travel, accommodation, and participation in a selected range of services at the available attractions. Because most destinations offer a range of products, and appeal to a range of segments, price in the travel and tourism industry covers a very wide range. Visitors traveling thousands of miles and using luxury hotels, for example, pay a very different price in New York than students sharing campus-style accommodation with friends. Yet the two groups may buy adjacent seats in a Broadway theater. Price varies by season, by choice of activities, and internationally by exchange rates as well as by distance traveled, transport mode, and choice of facilities and services.With a little thought it will be clear that the elements comprising the five product components, although they are combined and integrated in the visitor's experience, are in fact capable ofextensive and more or less independent variation over time. Some of these variations are planned, as in the case of the Disney World developments in previously unused areas around Orlando, Florida, where massive engineering works have transformed the natural environment and created a major tourist destination. By contrast, in New York, London, or Paris, the city environments have not been much altered for travel and tourism purposes, although there have been massive planned changes in the services and facilities available to visitors. Many changes in destination attractions are not planned, and in northern Europe the decline in popularity of traditional seaside resorts since the 1960s has been largely the result of changes in the accessibility of competing destinations in the sunnier south of the Continent. Changes in the product components often occur in spite of, and not because of, the wishes of governments and destination planners. They occur because travel and tourism, especially at the international level, is a relatively free market, with customers able to pursue new attractions as they become available. Changes in exchange rates, which alter the prices of destinations, are certainly not planned by the tourism industry, but have a massive effect on visitor numbers, as the movements between the UK and the USA since 1978 have demonstrated. It is in the promotional field of images and perceptions that some of the most interesting changes occur, and these are marketing decisions. The classic recent example of planned image engineering may be found in the "I Love New York" campaign, which, based on extensive preliminary market research, created a significant improvement to the "Big Apple's" appeal in the early 1980s.The view of the product taken by customers, whether or not they buy an inclusive package from a tour operator or travel wholesaler, is essentially the same view or standpoint as that adopted by tour operators. Tour operators act on behalf of the interests of tens or hundreds of thousands of customers, and their brochures are a practical illustration of blending the five product components.The overall view is also the standpoint of national, regional and local tourist organizations, whose responsibilities usually include the coordination and presentation of the product components in their areas. This responsibility is an important one even if the destination tourist organizations are engaged only in liaison and joint marketing, and not in the sale of specific product offers to travelers.In considering the product, we should note that there is no natural or automatic harmony between components, such as attractions and accommodation, and they are seldom under any one organization's control. Even within component sectors such as accommodation there will usually be many different organizations, each with different, perhaps conflicting, objectives and interests. Indeed it is the diversity or fragmentation of overall control, and the relative freedom of producer organizations to act according to their perceived self-interests, at least in the short term, which makes it difficult for national, regional and even local tourist organizations to exert much coordinating influence, either in marketing or in planning. Part of this fragmentation simply reflects the fact that most developed destinations offer a wide range of tourism products and deal with a wide range of segments. In the long term, however, the future success of a destination must involvecoordination and recognition of mutual interests between all the components of the overall tourism product.The overall view of tourism products is highly relevant to the marketing decisions taken by individual producers, especially in establishing the interrelationships and scope for cooperation between suppliers in different sectors of the industry, e.g. between attractions and accommodation, or between transport and accommodation. But in order to design their product offers around specific service operations, there are internal dimensions of products for marketers to consider; these are common to all forms of consumer marketing and part of widely accepted marketing theory. Marketing managers need to think about the product on three levels:The core product, which is the essential service or benefit designed to satisfy the identified needs of target customer segments.The tangible product, which is the specific offer for sale stating what a customer will receive for his money.The augmented product, which comprises all the forms of added value producers may build into their tangible product offers to make them more attractive to their intended customers.The following example of an inclusive weekend break in a hotel will help to explain what the three levels mean in practice. The product offer is a package comprising two night's accommodation and two breakfasts, which may be taken at any one of a chain of hotels located in several different destinations. Because of the bedroom design and facilities available at the hotels, the package is designed to appeal to professional couples with young children. The product is offered for sale at an inclusive price through a brochure, which is distributed at each of the hotels in the chain and through travel agents. The example reveals the three product levels.Core product is intangible but comprises the essential need or benefit as perceived and sought by the customer, expressed in words and pictures designed to motivate purchase. In the example under discussion, the core product may be defined as relaxation, rest, fun and self-fulfillment in a family context. It should be noted that the core product reflects characteristics of the target customer segments, not the hotel. The hotel may, and does aim to, design its core product better than its competitors, and to achieve better delivery of the sought benefits. But all its competitors are aiming at the same basic customer needs and offering virtually identical benefits. Customers' core needs usually tend not to change very quickly, although a hotel's ability to identify and better satisfy such needs can change considerable. Since customer perceptions are never precisely understood, there is ample scope for improvement in this area.Tangible product comprises the formal offer of the product as set out in a brochure, stating exactly what is to be provided at a specified time at a specified price. In the example under discussion, the tangible product is two nights and two breakfasts at a particular location, using rooms of a defined standard, with bathroom, TV, telephone, etc. The provision(if any) of elevators, coffee shops, air-conditioning and swimming pool are all within the formal product and the name ofthe hotel is also included. In the case of hotel products generally, there is often very little to choose between competitors' tangible product offers, and price may become a principal reason for choice. Blindfolded and led to any one of, say, twenty competitors' premises, most hotel customers would not easily recognize the identity of their surroundings. The brochure description of the tangible product forms the basic contract of sale, which would be legally enforceable in most countries.Both tangible and intangible, augmentation is harder to define with precision. It comprises the difference between the contractual essentials of the tangible product and the totality of all the benefits and services experienced in relation to the product by the customer from the moment of first contact in considering a booking to any follow-up contact after delivery and consumption of the product. The augmented product also expresses the idea of value added over and above the formal offer. It represents a vital opportunity for producers to differentiate their own products from those of competitors. In the example under discussion there may be up to twenty 'add ons', some fairly trivial, such as a complimentary box of chocolates on arrival, and some significant, such as entrance tickets to local attractions or entertainments. Some of the added benefits are tangible as indicated, but some are intangible, such as the quality of service provided and the friendliness of staff at reception, in bars and so on. Also intangible is the image or 'position' the product occupies in customers' minds. In the case of a hotel group this will be closely related to the corporate image and branding of the group. In the example under discussion, the augmented elements would be purpose-designed and developed around the core product benefits in ways calculated to increase the appeal to the target segment's needs. There is, inevitably, an area of overlap between the tangible and augmented elements of the product, which cannot be defined with any precision.1. Which of the following is not included in the four P's in the marketing mix?A. productB. priceC. promotionD. people2. According to the overall view, the tourism product is to be considered as an amalgam of the following elements except _______.A. attractionsB. facilities at the destinationC. touristsD. accessibility of the destination3. Which of the following is not considered part of the destination facilities?A. HotelsB. RestaurantsC. Sports activitiesD. Schools4. The carrying capacity of a destination is defined as _______.A.the number of visitors the environment can accommodate in a typical range of activities ona typical busy day without damage to its elements and without undermining itsattractiveness to its visitors.B.the number of travelers the destination can put up for its daily activities without damage toits facilities.C.the number of tourists a destination can contain in a typical range of daily activities withoutdamage to its surroundings.D.the number of people a park can hold in a typical busy day for its entertainment activitieswithout damage to its installations and without harming its image.5. The Big Apple refers to _________.A. New YorkB. Washington, D.C. C. Los AngelesD. Boston6. Which of the following is not one of the three levels on which marketing managers need to think about the tourism product?A. The core productB. The tangible productC. The intangible productD. The augmented product7. Accessibility of a destination refers to the elements that affect the cost, speed, and the convenience with which a tourist may _____ a destination.A. stay inB. get toC. leaveD. contact8. The core product is _______.A. tangibleB. intangibleC. physicalD. invisible9. The design of tourism products largely determines the following except ______.A. the priceB. the form of distributionC. the distribution channelD. the customers' buying decision10. The augmented product is the difference between _________.A. the formal offer and the actual total experience of the touristsB. the contractual essentials and the totality of tourists' expectationsC. the add-on values and the real valuesD. the tangible product and the follow-up activitiesPart II Terms Used in Tourism Industry (30 points)Directions: Spell out the following initials and acronyms1.LBO2.MBO3.CRS4.ROI5.EDI6.ERPTA8.CEO9.ADR10.POSDirections: Define the following terms 1.synergy2.Delphi Analysis3.Intellectual Property4.Seven-S Framework5.mission statementPart III Questions and Answers (20 points)Directions: Give a brief answer to each of the following questions1.What is the significance of the Airline Deregulation Act of 1978 to the American tourismindustry?2.What are the differences between GDP and GNP?3.What are the key management functions?4.How does yield management work in hotel management?Part IV Translation (30 points)Directions: Translate the following passage into Chinese.According to advance figures from the U.S. Bureau of Economic Analysis, the national economy (as measured by gross domestic product) contracted at an inflation-adjusted 0.4 percent annual rate in the third quarter—the first quarter of negative growth in more than eight years. Most economists predict an even larger contraction in the fourth quarter of 2001. If there is negative growth in the fourth quarter of 2001, then the economy officially will be in a recession. Within the restaurant industry, the employment picture also looks bleak. On a seasonally adjusted basis, eating-and-drinking places cut 42,000 jobs in October, which followed a 43,000 job reduction in September. This marks the worst restaurant-industry employment performance on record for those two months.Directions: Translate the following passage into English.管理从19世纪末才开始形成一门科学，但是管理的概念和实践已经存在了数千年。

旅游英语期末考试卷带答案3套期末考试卷AB卷带答案习题试卷模拟卷

Paper 1I. Reading Comprehension (2’*15=30’)Directions: After reading the three following passages, you will find 15 questions and make the correct choice to each question.Passage 1When Chinese and Western customs associated with dinner invitations are compared, it can easily be seen that there are many differences between the two cultures. This may easily result in problems and misunderstandings for Chinese and Westerners.From the Western point of view, there are the following difficulties associated with eating a Chinese meal. Firstly, Westerners may be unused to using chopsticks, and for reasons of hygiene they may feel uncomfortable at everyone eating out of a communal dish with their own chopsticks. Moreover, they may not know what to do with unwanted items such as bones. To keep them in their bowl or dish is impractical, yet to simply place them on the table seems impolite. But perhaps the biggest problem relates to the quantity of food. Most Westerners feel quite overwhelmed by the vast amount of food that is served. When the host continuously offers them more and more and often actually places it on their own dish, they may not know what to do. According to their Western custom, they should eat everything that is served. Yet the quantity is so great at a Chinese meal that this is almost impossible. Normally uneaten, and so may try to refuse the host’s offers. When this has little effect and they are still given more, they may feel they have no choice but to eat it all. Indigestion is often the result!It is often helpful for Westerners if a Chinese host understands these differences. Placing serving spoons on the table and giving the guests their own spoon and fork (as well as chopsticks) is often appreciated, especially if a simple comment is made like “You can use your spoon if you prefer”. Then the Westerners can choose to use whichever they prefer. It is also helpful if the host does not place too much food on the guests’ plates and if they say they have had sufficient food, to accept their comments. Telling the guests where to put items such as bones may also be appreciated.From the Chinese point of view, it may seem that a Western host is not very hospitable. Much less food is provided than at a Chinese dinner, and it may seem that the host has taken relatively little trouble over preparing the meal. Moreover the host does not offer the food very often, and so may appear ungenerous. As a result of all this, Chinese guests may feel unwelcomed. However, this does not mean that Westerners do not really welcome their guests. Perhaps it is simply the differing importance of food in the two cultures that accounts for these differences.1. Which of the following is not the problem or misunderstanding that may occur when the Western guests have a meal with Chinese host together?A. the use of tablewareB. how to do with unwanted items such as bonesC. problem relates to the quantity of foodD. the number of people who have a meal together2. How can the westerners do with the food that the Chinese host continuously offers when they are full?A. They should eat everything that is served.B. They can refuse the host’s offer or keep the uneaten in their bowl or dish.C. They can throw it away.D. They can place it on the table.3. When inviting Westerners to have a meal at home, a Chinese host who understands the differences between the two cultures may not _______.A. Place serving spoons on the table and giving the guests their own spoon and fork (as well as chopsticks)B. place too much food on the guest s’ platesC. tell the guests where to put items such as bonesD. accept their comments if they say they have had sufficient food4. The reasons that Chinese guests may feel unwelcomed in a Western host’s home are _______.a. everyone use his own spoon and forkb. the Western host is ungenerousc. much less food is provided than at a Chinese dinnerd. the host does not offer the food very oftenA. a and bB. b and cC. c and dD. a and d5. The best title for this passage is _______.A. An Introduction to Chinese and Western CustomsB. Potential Problems & Misunderstandings for Dinner InvitationsC. Dinner Invitations in ChinaD. The Difference and Similarities between the Chinese and the WesternersPassage 2MEETING THE GUESTSWhen overseas tourists travel to us, you need to be extra attentive. From the moment they arrive, your guests should feel welcome. You should be waiting at the airport to greet your tourists when the plane lands, take them to hotel, and make sure they settle in comfortably. The purpose of greeting is to establish or maintain friendly contact, and the purpose of manners is to make your tourists feel comfortable. There is some preparation work to do before receiving the group. You should be familiar with the schedule, call first and reconfirm when and where the group will arrive. You can ask the information office at the airport for actual arrival time of the flight two hours ahead of the schedule. You should be familiar with the group’s tour leaders and t he travel agency. You need get the data of group from the travel agency, preparing the tools such as tour guide card, microphone, guiding banner and the like. The most important thing is to take the busy trafficked situation into account, reaching the meeting place at least half an hour ahead of the schedule and wait for the guests to come.There are some activities for you to do while waiting for the guests. It is necessary to meet the bus driver in advance, double-check the route, and sign the bill of renting bus. Keep in contact with the driver and check the place where the bus is parked and inform the driver the itinerary. Make sure that your tour bus can find a place to park close enough to the terminal so that the tourists don't have to walk far. Also, you need to get in touch with the porters, confirm the places where the checked luggage will be handed over and where the luggage will be delivered. It is always essential for the tour guide to be familiar with the airport terminal, including the lost luggage claims.1. The purpose of greeting is to _______.A. establish or maintain friendly contactB. pick up your clientsC. take your clients to hotelD. recognize your clients2. The guide should prepare some tools before receiving the group, such as _______.A. flowerB. IC card for tour guideC. tour guide card, microphone, guiding banner and the like.D. loudspeaker3. The guide must reach the meeting place at least _______ ahead of the schedule and wait for the guests to come.A. two hoursB. half an hourC. four hoursD. two and half hours4. While waiting for the guests the guide must check _______ and inform the driver the itinerary.A. numbers of the ticketsB. bills of the hotelC. next sightseeingD. the place where the bus is parked5. Why does guide need to be familiar with the lost luggage claims?A. Wait for the luggage of his/her clients.B. Deliver the luggage of his/her clients.C. Find out the lost luggage of his/her clients there.D. Find out his/her luggage there.Passage 3Dear Jim,It is a pleasure to receive your letter of March 10th and to learn that you are interested in our plan for the vocation trip, and I certainly hope you can join us.To make your first visit to U.S. both enjoyable and successful, we have made this suitable plan after discussion.The first meeting is at the Maple Hotel at six p.m. on April 15. Then, early in the next morning, we’ll leave for Washington by train and arrive there at about ten o’clock. The first thing we’ll do there is to go to the hotel and have lunch. Then after lunch, we’ll travel around the city of Washington. We’ll spend two days visiting Washington, including a visit to the White House and George Washington’s home. In the afternoon of the 18th, we will go to the airport and take a plane for Chicago. There we’ll visit two or three museums, the University of Chicago and some other interesting places. Then we’ll take the plane again to go to Boston. On the 23rd of April, we will be back in New York.Please let me know if there’s anything else you’d like to know about this plan.If you can come, please let us know the time of your arrival here. We’ll then go to meet you at the airport.We are looking forward to seeing you on the 15th.Sincerely yours,BillDecide whether the following statements are true (T) or false (F).( ) 1. This is a eight-day trip.( ) 2. On April 17, they may be visiting Boston according to the plan.( ) 3. Four cities may be visited during this trip.( ) 4. They will spend three days visiting Washington.( ) 5. This is a letter Jim wrote to Bill.II. Cloze (1’*15=15’)Directions: Fill in the missing words.Presents If you are invited to someone’s home to have a __________ (1), it is usual to take some flowers or a box of chocolates. It is not usual to take a bottle of __________ (2) unless you know your host well. Although flowers and chocolates are quite __________ (3), it would be very nice if you could take something from your country. It is different if you are invited to a party, and it also __________ (4) on what kind of party it is. Many parties these days are “bring a bottle” parties. __________ (5) your host is very rich then a bottle of wine is always welcome if it is a big party of say 30 or more people. Ask whether or not you should bring a bottle when you are invited if you aren’t sure. Say something like, “Can I bring a bottle?” And your __________ (6) will tell you what to do.Punctuality If you are invited to dinner at someone’s home, you shouldn’t arrive __________ (7) than the time given and you shouldn’t arrive more than about 15 minutes late. If you are going to be __________ (8), telephone and let your host know so that the meal can be __________ (9). Dinner is usually served __________ (10) 8 p.m. and 9 p.m. Very often guests are invited to arrive earlier than this so that they can have a drink and be introduced to the other __________ (11).How long should you stay? Watch other guests. But __________ (12) before midnight if it is a weekday evening and if you or your host must __________ (13) the next day. If the conversation is really full of life at midnight and you would like to stay __________ (14), say, “What time do you usually go to bed?” And then your host can tell you whether they would like to finish the evening. Bigger parties are usually held at __________ (15) and often go on until 2 a.m. or even later.III. Translation (30’)Section A (1’*10=10’)Directions: Translate the following phrases and expressions into English or Chinese.inbound travel _________________________outbound travel _________________________sightseeing trip _________________________business trip _________________________optional tour _________________________package tour __________________________________________________ 正式邀请_________________________ 非正式邀请_________________________ 口头邀请_________________________ 书面邀请Section B (2’*5=10’)Directions: Complete the following dialogue by translating the Chinese in the brackets.Situation: Mr. Bob is going to book an air ticket with a receptionist.A: Receptionist W: BobA: Good morning! Can I help you?W: Good morning! ____________________________________________（我想预订从伦敦到巴黎的航班。

旅游英语期末考试试卷及答案1

参考试卷1I. Multiple Choice:(20)Directions: In this section, you are given 20 questions, beneath each of which are four choices marked A, B, C, and D. You are to make the best choice either to complete the incomplete statement or to answer the question.1. Which of the following statement is NOT true?A. Morris dancing in French rural communities owes much to tourism.B. Through travel, people are finding friends in every corner of the earth.C. Tourism contributes to both preservation and development of the world's culture heritage.D. The social significance of tourism is very true for the individual travelers.2. A well-known example of the large scale destruction of an ecosystem through vegetation removal to accommodate tourist facilities is the case of the _______.A. coastal regions of AustraliaB. European AlpsC. Acropolis in AthensD. Snowdonia in Wales3. Which of the folloing is NOT included in the fabled Five Mountains in China?A. HuashanB. LushanC. SongshanD. Taishan4. In 1985,_______ became the first international hotel company to open a hotel in China bearing its own name.A. SheratonB. Holiday InnC. Hilton InternationalD.IBIS(France)5._______ inns and taverns, in particular, gained a reputation for cleanliness and comfort and set the standard for accommodation in other parts of Europe.A. SwissB. GermanC. FrenchD. English6._______ are the primary destinations for the Chinese at present.A. Some European countries.B. Some North American countries.C. Some ASEAN countries.D. Some South American countries.7. Tourist expenditures have different effects on a destination economy: sales by food vendors to restaurants are _______ effect; while taxi fares and airline ticket sales are _______ effect.A. induced; directB. direct; indirectC. indirect; directD. induced; indirect8. In the U.K.,the Queen's Silver Jubilee is in _______.A. 1977B. 1967C. 1987D. 19579.As to the various pollutions, which of the following is NOT true?A. In the US, many dunes have been destroyed by the use of beach buggies.B. In the UK, many dunes have been seriously eroded by motor cycle rallying.C. In Spain, the removal of coral for commercial sale damages coastal regions.D. Footpaths in Snowdonia in Wales have been eroded by over-use.10. China is a mountainous country. Hills, mountains, and plateaus cover _______ of the total area.A. 1/3B. 3/4C. 2/3D. 1/211. The Western Council for Travel Research in _______ employed the term visitor.A. 1965B. 1964C. 1963D. 196212. Which of the following country is not a member of OECD?A. FinlandB. LuxembourgC. VietnamD. Italy.13.Which of the following is not mentioned as WTO's objective?A. To facilitate, in travel, people's access to education and culture.B. To act as an international agency of coordination and cooperation to spread tourism.C. To avoid discrimination between contracting countries.D. To improve the conditions of country dwellers and so to contribute to an expandingworld economy.14. Which of the following country is not a member of OECD?A. SingaporeB. TurkeyC. JapanD. Greece15. In Europe _______ are the two leading contenders for a global reservations system.A. SABRE and GALILEOB. GALILEO and APOLLOC. GALILEO and AMADEUSD. APOLLO and AMADEUS16._______ is recognized as the national flag-carrier.A. The private airlineB. The public airlineC. The chartered airlineD. jet airline17.In 1995,an average of _______ of domestic travelers went on sightseeing in China.A. 52.4%B. 54.2%C. 56.4%D. 54.6%18. Which of the following is not an international visitor?A. A crew member of a foreign vessel or aircraft stopped in the country on a lay-over.B. An employee of international bodies on a mission lasting less than one year, or anational returning home for a temporary.C. One who visits in the capacity of a diplomat or a member of the armed forces.D. A foreign commercial or business traveler.19.According to Maslow, self-actualization need excludes _______A. personal developmentB. self-discoveryC. satisfaction of inner desiresD. exploration and evaluation20.The first task of a brochure is to _______.A. save spaceB. save costC. attract attentionD. be beautiful II. Reading Comprehension:(20)Directions: Read the three following passages and then choose the best answer to each question.(1)Greenspace facilities are contributing to an important extent to the quality of the urban environment. Fortunately it is no longer necessary that every lecture or every book about this subject has to start with the proof of this idea. At present it is generally accepted, although more as self-evident statement than on the base of a closely-reasoned scientific proof. The recognition of the importance of greenspaces in the urban environment is a first step on the right way, this does not mean, however, that sufficient details are known about the functions of greenspace in towns and about the way in which the inhabitants are using these spaces. As to this rather complex subject I shall, within the scope of this lecture,enter into one aspect only namely the recreative function of greenspace facilities.The theoretical separation of living, working, traffic and recreation which for many years has been used in town-and-country planning, has in my opinion resulted in disproportionate attention for forms of recreation far from home, whereas there was relatively little attention for improvement of recreative possibilities in the direct neighborhood of the home. We have come to the conclusion that this is not right, because an important part of the time which we do not pass in sleeping or working, is used for activities at and around home. So it is obvious that recreation in the open air has to begin at the street-door of the house. The urban environment has to offer as many recreation activities as possible, and the design of these has to be such that more obligatory activities can also have a recreative aspect.The very best standard of living is nothing if it is not possible to take a pleasant walk in the district, if the children cannot be allowed to play in the streets, because the risks of traffic are too great, if during shopping you can nowhere find a spot for enjoying for a moment the nice weather, in short, if you only feel yourself at home after the street-door of your house is closed after you.21.According to the author, the importance of greenspaces in the urban environment _______.A. is still unknownB. is usually neglectedC. is being closely studiedD. has been fully recognized22.The theoretic separation of living, working, traffic and recreation has led to _______.A. the disproportion of recreation facilities in the neighborhoodB. the location of recreation facilities far from homeC. relatively little attention for recreative possibilitiesD. the improvement of recreative possibilities in the neighborhood23.The author suggests that the recreative possibilities of greenspace should be provided _______.A. in special areasB. in the suburbsC. in the neighborhood of the houseD. in gardens and parks24.According to the author, greenspace facilities should be designed in such a way that _______.A. more obligatory activities might take on a recreation aspect.B. more and more people might have access to themC. an increasing number of recreative activities might be developedD. recreative activities might be brought into our homes25.The main idea of the passage is that _______.A. better use of greenspace facilities should be made so as to improve the quality of our lifeB. attention must be directed to the improvement of recreative possibilitiesC. the urban environment is providing more recreation activities than it did many years agoD. priority must be given to the development of obligatory activities(2)The actual work of cleaning and caring for the guest room is performed by the room attendants. Their duties include recognizing the guests, introducing room facilities and service, making or changing beds, dusting furniture, sweeping or cleaning floors and carpets, washing bathrooms, replacing towels and washing clothes, making up room and doing turn-down service. They should also supply any personal service to satisfy the guests' reasonable demands, such as wake-up service, room service, laundry service, shoeshine service and baby-sitting service. Whenever and wherever possible, the staff should offer to do extra things for the guests. In addition, they are expected to check up rooms and report any signs of damage or wear and tear that may make repairs and maintenance necessary. Finally, to be competent hotel staffs, they should be capable of handling with unexpected emergency and try to minimize the damage or negative influence.Room attendants have an intimate contact with the guests. A guest may ask the attendants to make up his room at a certain time, or he may indicate he does not want tobe disturbed at all, or he would like to have meals in his room. Almost all hotels provide signs that the guest can hang on the doorknob in either of these cases. In addition, guests frequently ask room attendant for items that are supplied by the housekeeping department, such as irons, transformers, special pillows, extra hangers, cribs for infants and hair dryers. In some hotels, the room attendants pick up and deliver clothing for the laundry and valet service.Heavier chores are performed by men who are usually called housemen. Their work involves window-washing, shampooing carpets, polishing metals, removing and cleaning draperies, cleaning the public areas of the hotels, and many other tasks that might be beyond the physical capacities of women. The housemen also run errands for the housekeeping department, such as providing guests with extra things on request.26. heavy chores are performed by _______.A. housekeepersB. housemenC. room attendantsD. assistants27.The word “intimate" in the first line of the second paragraph means _______.A. close and familiarB. clearC. internalD. interesting28.The word “crib”in the phrase “cribs for infants”means _______.A. copyB. boneC. foodsD. a bed for new baby29. From this passage we can know that _______.A. room attendants work very hard .B. room attendants are very kindC. room attendants are the busiestD. room attendants' work are very important30. Housemen do the following except _______.A. washing windowB. serving foodsC. running errands for the housekeeping departmentD. cleaning draperiesIII. Fill in the blanks with the proper phrases given below. Make some changes if necessary:(10)be involved in come into service add to be identical to attribute to appropriate for consist of cut down give rise to submit to31. I have little to _______ what people already know.32. I _______ a research project at present.33. He _______ his success _______ hard work.34. These bad conditions _______ declined tourism in the area recently.35. That area's future weather pattern might _______ long ,dry periods.36. The large jet airliner _______ last year.37. The law in that country requires that a wife _______ herself _______ her husband.38. You must _______ the expenditures to what is essential.39. John liked Bob's car so much that he bought a car which _______ Bob's.40. The joke is not _______ such a formal occasion.IV. Cloze test:(0.5×20=10)Directions: Fill in the blanks with proper words or phrases.Increased leisure time, especially with 41 incomes in the developed countries, has led to growing 42 for tourism both at home and 43 and the expansion and improvement in 44 facilities. Four weeks' paid 45 a year had become almost universal in these countries 46 the late 1965s despite the 47 recession. More people can travel further and stay 48 ,or take two major holidays, often overseas, thus creating 49 in the nature and venues of international 50 .This applies also to 51 tourism but the greatest growth here has been in long 52 or a few days spent in short 53 from work activities. These short breaks are taken in 54 to the main international holiday. For the lower 55 groups, the improvement in domestic facilities has 56 more people to take short-break holiday 57 previously they may only have been 58 to take their annual holidays at 59 and just have one-or two-day excursions to obtain a much needed change from 60 circumstances.V. Phrase translation:(1×20=20)Part One: Translate the following phrases into English.61.天然公园62.包价旅游63.特别服务项目64.珍稀植物和动物65.单位成本66.净逆差67.无形收入68.技术密集型产业69.流失资金70.视觉污染Part Two: Translate the following phrases into Chinese:71.foreign exchange receipts 72.airline oligopolies73.tourist operator 74.dominant paradigm75.load factors 76.VAT77.invisibles 78.instant culture79.cottage industries 80.deep-seated traditionsVI. Translate the following passages into Chinese (10×2=20)(1)Increases in net discretionary incomes, especially of the younger age groups, and improved educational standards increased interest in foreign lands and cultures. So the demand for tourism increased. The occupation of the head of the household, resultant promotion and the increase in the number of wives going to work also affected the growth in demand. For example a person made a company director would strive to take family, or at least the spouse, on a winter holiday. They become a two-holiday-a-year family. A winter holiday in the Caribbean or Far East became a status symbol. A wife's net earnings increased the family income and its ability to buy more or better holidays. On the other hand, the life cycle of the family can have negative effects on demand.(2)As China's economy shifts to a more market system, the domestic travel industry will face increasing challenges in a more highly competitive environment. This will require domestic travel services to constantly study their market conditions, design travel products according to the needs and wants of tourists, and sell their travel products effectively to potential markets. A successful domestic tourism industry in China relies on two levels of coordination and operation. National and provincial governments need to monitor regional trends in domestic travel patterns and develop measures for guiding domestic travel growth. At the individual business level, domestic travel services need to implement systematic management practices and operations. China can only develop a successful domestic tourism industry if there is a well-coordinated effort between the government and the private travel industry.参考答案I. Multiple Choice:(20%)1.A2.B3.B4.A5.D6.C7.C8.A9.C 10.C11.C 12.C 13.C 14.A 15.C16.B 17.A 18.C 19.C 20.CII. Reading Comprehension:(20%)21.D 22.B 23.C 24.A 25.A26.B 27.A 28.D 29.D 30.BIII. Fill in the blanks with the proper phrases given below. Make some changes if necessary: (10%)31. add to 32. am involved in33. attribute to 34. have given rise to35. consist of 36. came into service37. submits...to 38. cut down39. is identical to 40. appropriate forIV. Cloze test: (10%)41. improved 42. demand43. abroad 44. associate45. holiday 46. since47. economic 48. longer49. changes 50. tourism51. domestic 52. weekends53. break 54. addition55. income 56. allowed57. when 58. able59. home 60. normalV. Phrase translation: (20%)61. Wilderness park 62. Package tours63. Tailor-made services 64. Rare flora and fauna65. unit cost 66. a net deficit67. invisible receipt 68.Technology-intensive industry 69. a leakage 70. visual pollution71.外汇收入72.航线的寡头垄断73.旅游经营商74.主要形式75.(飞机)载客率，机座占有率76.增值税77.各阶层(无形商品/看不见的人或物) 78.文化快餐79.客房部(家庭手工业) 80.根深蒂固的传统VI. Translate the following passages into Chinese(20%)(1)人们手中的可以随意支配的净收入增加了，尤其是年青人手中；教育水平的提高增加了人们对外国及其文化的兴趣，所以，旅游的需求也提高了。

人力资源管理师英语试题

人力资源管理师英语试题一、翻译题（1至15题，每题2分，共30分，请将下面的英语译成汉语，汉语译成英语。

）：1. human resource planning——2. bonus——3. career——4. selection——.5. employee——6. team——7. labor market——8. job analysis——9. training——10. contract——11. 积分法——12. 工作结构——13. 外包——14. 纪律——15. 就业许可证——二、选词填空题：（16至25题，每题1分，共10分，请将框中最恰当的答案以相应的字母填入括号中）A.job analysisB.job evaluationC.task analysisD.mediatorE.validityF.reliabili tyG.creativity H.appraisal accuracy I. wage surveyJ.human resources planning16.To estimate a test’s consistency or（）,you could administer thesame test to the same people at two different points in time,comparing their test scores at time 2 with their scores at time 1.17.A （）serves primarily as a fact finder and to open up a channelof communication between the parties.18.The simplest （） method ranks each job relative to all other jobs,usually based on some overall factor like “job difficulty.”19.When job evaluation and （）data are used jointly, they serve tolink the likelihood of both internal and external equity.20.Interviews, questionnaires, observations, and diary/logs are themost popular methods for gathering （） data.21.The test has （）to the extent that the people with higher testscores perform better on the job.22.Rater training is no panacea for reducing rating errors or forimproving （）.23.A key component of（）is forecasting the number and type of peopleneeded to meet organizational objectives.24.The second step in training-needs assessment is（） which involvesreviewing the job description and specification.25.A modest level of stress may even lead to more（）if a competitivesituation results in new ideas being generated.二、单项选择题：（26至35题，每题3分，共30分，请将最恰当答案前的字母填入括号中）26.People who contribute to the job analysis process include thefollowing, except for the:（）A. stockholderB. job analystC. employeesD. supervisor27.The suitability of college graduates for technical and managerialpositions often depends on their: （）A. dental recordsB. ethnic backgroundC. religious beliefD. major field of study28.A statement of the knowledge, skills, and abilities required toperform a job is a: （）A. job requirementB. job specificationC. job positionD. job objective29.The extent to which two or more methods yields similar results orare consistent is referred to as: （）A. validityB. reliabilityC. truthD. similarity30.The selection procedure usually begins with: （）A. employment testsB. a medical examinationC. a supervisory interviewD. completion of an application form31.The primary reason organizations train new employees is to: （）A. increase their knowledge, skill, and ability levelB. help trainees achieve personal career goalsC. comply with government regulationsD. improve the work environment32.Research has shown that performance appraisal are used most widelyas a basis for: （）A. transferB. criticismC. assessment centersD. compensation decisions33.It is recommended that a diagnosis of poor employee performance focuson all of the following except: （）A. skillB. personalityC. effortD. external conditions34.Job evaluation systems provide for internal equity and serve as thbasis for:A. wage-rate determinationB. job analysisC. training planD. career plan35.All of the following are common causes of workplace stress except: （）A. excessive job pressuresB. high workloadsC. disagreements with managersD. empowerment四、阅读理解：（36至45题，每题3分，共30分，阅读下列文章并回答问题，请将正确答案以相应的字母填入括号中。

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