饭店英语之餐饮1PPT课件
合集下载
酒店英语餐饮服务PPT课件
12. We will keep the reservation till 7:45p.m. 我们将保留您的预定至晚上7:45。
13. I'm sorry, there aren't any seats for 12:00 noon,
but we can give you a table at 1:00 p.m. . 对不起，中午12点没有座位了，但下午1点 我们可以给您一张桌子。 14. You have booked a table for six at 7:00
快餐台 自助餐厅
• theme restaurant 主题餐厅
• specialty restaurant 风味餐厅
• luncheon party
晚餐会
• coffee shop
咖啡厅
• nightclub
夜总会
• bar
酒吧，售酒柜台
• pub
大众酒吧
How to make a reservation.
(A: Food and beverage reservationist) (B: Guest）
A: Good afternoon.Food and beverage reservations. Can I help you?
B: Yes, I'd like to book a table for three tonight.
tomorrow evening. Has there been any change? 您预定了明晚7点六个人的餐桌。请问有什 么变更吗？ 15. We will manage to arrive at 8:00 at the least. 我们最迟会在8点到达。 16. We look forward to having you with us. 我们期待着您的光临。
13. I'm sorry, there aren't any seats for 12:00 noon,
but we can give you a table at 1:00 p.m. . 对不起，中午12点没有座位了，但下午1点 我们可以给您一张桌子。 14. You have booked a table for six at 7:00
快餐台 自助餐厅
• theme restaurant 主题餐厅
• specialty restaurant 风味餐厅
• luncheon party
晚餐会
• coffee shop
咖啡厅
• nightclub
夜总会
• bar
酒吧，售酒柜台
• pub
大众酒吧
How to make a reservation.
(A: Food and beverage reservationist) (B: Guest）
A: Good afternoon.Food and beverage reservations. Can I help you?
B: Yes, I'd like to book a table for three tonight.
tomorrow evening. Has there been any change? 您预定了明晚7点六个人的餐桌。请问有什 么变更吗？ 15. We will manage to arrive at 8:00 at the least. 我们最迟会在8点到达。 16. We look forward to having you with us. 我们期待着您的光临。
饭店英语PPT课件
2016 饭店英语
2020/3/25
1
CONTENTS
2020/3/25
2
Brand Story
● In 1961,Four Seasons Hotels Group founded the first motel in the center of Toronto. And the new generation of international business travels as the service object. Four Seasons is the first hotel in Europe to operate: Inn on the park-the Four Seasons Hotel London at Park●LFaonuer. Seasons Hotel founder Mr.
2020/3/25
3
● In 1982,the four seasons launched residential property to provide guests with full property rights or shared property rights of urban residential and holiday villas , and supporting the Four Seasons Hotel personalized service.
● September 23,2013.Allen Smith , Mr officially served as president and CEO of the Four Seasons Hotel Group.
2020/3/25
4
Development history
2020/3/25
1
CONTENTS
2020/3/25
2
Brand Story
● In 1961,Four Seasons Hotels Group founded the first motel in the center of Toronto. And the new generation of international business travels as the service object. Four Seasons is the first hotel in Europe to operate: Inn on the park-the Four Seasons Hotel London at Park●LFaonuer. Seasons Hotel founder Mr.
2020/3/25
3
● In 1982,the four seasons launched residential property to provide guests with full property rights or shared property rights of urban residential and holiday villas , and supporting the Four Seasons Hotel personalized service.
● September 23,2013.Allen Smith , Mr officially served as president and CEO of the Four Seasons Hotel Group.
2020/3/25
4
Development history
《饭店点餐英语》课件
A general overview of Chinese cuisine, including its history, influence, and key characteristics
Common Dishes in Chinese Cuisine
A list of popular Dishes in Chinese Cuisine, such as dumping, noise, and so on
Common Dishes in Indian Cuisine
A list of popular Dishes in Indian Cuisine, such as current, naan, and so on
Introduction to Japanese Cuisine
An overview of Japanese cuisine, including its history, influence, and key characteristics
Western Cuisine Overview
A general overview of Western cuisine, including its history, influence, and key characteristics
Common Dishes in Western Cuisine
Varieties of Western Cuisine
Different styles of Western cuisine, including French, Italian, American, and so on
Introduction to Chinese Cuisine
Chinese Cuisine Overview
Common Dishes in Chinese Cuisine
A list of popular Dishes in Chinese Cuisine, such as dumping, noise, and so on
Common Dishes in Indian Cuisine
A list of popular Dishes in Indian Cuisine, such as current, naan, and so on
Introduction to Japanese Cuisine
An overview of Japanese cuisine, including its history, influence, and key characteristics
Western Cuisine Overview
A general overview of Western cuisine, including its history, influence, and key characteristics
Common Dishes in Western Cuisine
Varieties of Western Cuisine
Different styles of Western cuisine, including French, Italian, American, and so on
Introduction to Chinese Cuisine
Chinese Cuisine Overview
《餐厅英语培训》课件
03
apologize for any inconvenience and offer a drink while
the table is being prepared
Ordering process
Taking orders
Placing the order
present the menu, take orders, and clarify any special requests or dietary restrictions
PPT courseware for restaurant English training
目录
• Common English vocabulary used in restaurants
• Common presence patterns in residences
• Restaurant service process
Expressions of preferences
This pattern is used to communicate specific preferences or requests Example: "I prefer my coffee black with no sugar, thank you."
Bill
A detailed list of expenses provided by the restaurant to guests.
Tip
Tip, an additional fee given by a customer to a restaurant waiter as a sign of recognition and gratitude for the quality of service.
酒店餐饮英语培训PPT课件
Espresso
Caramel Mocha Ice Café Ice Ice
TEA 茶 Earl Grey Tea 伯爵茶 Cammomile Tea 甘菊茶 Tie Guan Yin 铁观音
井 Bi Tan Piao Xue 碧潭飘雪
英式早餐茶
Zhu Yie Qing 碧螺春 Xi Hu Long Jing 西湖龙 English Breakfast Tea
Remy Martin X.O 人头马 Hennessy V.S.O.P 轩尼诗 Martell Cordon Bleu 蓝带
SCOTCH WHISKY 苏格兰威士忌
Royal Salute 21 Years
皇家礼炮21年
12 Years 芝华士12年
Johnnie Walker Black Label 尊尼霍嘉黑标
.
6
5/22/2020
您要不要叫一点小吃来下酒呢？
.
7
`
5/22/2020
CHINESE SPIRITS 中国白酒 Wu Liang Ye- New 52° 52° Kwei Chow Fei Tian Mou Tai 53° 台53° Guo Jiao1573 52° Kwei Chow Mou Tai 53° 台53° Jiuzhai Zang Qiang Qing Ke Jiu 48° 青稞酒48° Jiuzhai Shu Zheng Qing Ke Jiu 12° 青稞酒12°
MOCKTAIL 无酒精鸡尾酒 Shirley Temple 秀兰邓波 Fruit Punch 杂果宾治
Pussy Foot 波斯猫 Gunner 枪手
COGNAC 白兰地 Louis XIII 路易十三 X.O Hennessy X.O 轩尼诗X.O V.S.O.P Martell X.O 马爹利X.O 马爹利 Remy Martin V.S.O.P 人头马V.S.O.P
《餐厅英语》课件
salad
Knife
Used for cutting food into small pieces before eating it with a fork or spoon
Spoon
Used for eating food that is soft or liquid, such as soup or ice cream
PPT courseware for Restaurant English
目 录
• Common English vocabulary used in restaurants
• Common English presence patterns in restaurants
• Restaurant English situational dialogue • Restaurant Etiquette and Culture • Practice and quizzes
Detailed description
Introduce polite language and service skills for changing tableware, as well as how to handle customer complaints and requests for tableware. Through practical dialogue practice, improve learners' ability to cope with tableware changing scenarios.
Detailed description
Introduce various beverage names, taste characteristics, as well as polite language and service skills when providing beverages. Through practical dialogue exercises, help learners become familiar with the beverage service
Knife
Used for cutting food into small pieces before eating it with a fork or spoon
Spoon
Used for eating food that is soft or liquid, such as soup or ice cream
PPT courseware for Restaurant English
目 录
• Common English vocabulary used in restaurants
• Common English presence patterns in restaurants
• Restaurant English situational dialogue • Restaurant Etiquette and Culture • Practice and quizzes
Detailed description
Introduce polite language and service skills for changing tableware, as well as how to handle customer complaints and requests for tableware. Through practical dialogue practice, improve learners' ability to cope with tableware changing scenarios.
Detailed description
Introduce various beverage names, taste characteristics, as well as polite language and service skills when providing beverages. Through practical dialogue exercises, help learners become familiar with the beverage service
酒店餐饮介绍英文课件
• Overview of Hotel Catering • Hotel catering services • Hotel Catering Products • Hotel Catering Operations and Management • Future Development Trends of Hotel Catering
Increasing Hotel Revenue Hotel catering generates significant revenue for hotels through various sources, such as food and coverage sales, banqueting and event hosting, and room service It is an important source of income for hotels
CHAPTER
Room service
01
Room service is a service provided by hotels to deliver food and drinks to guests in their rooms It is currently available 24 hours a day and can be ordered by phone or through the hotel's website
CHAPTER
The definition and characteristics of hotel catering
Definition
Hotel catering refers to the food and coverage services provided by hotels to their guests and other customers It includes restaurant services, room services, banqueting and event catering, and other on site catering activities
Increasing Hotel Revenue Hotel catering generates significant revenue for hotels through various sources, such as food and coverage sales, banqueting and event hosting, and room service It is an important source of income for hotels
CHAPTER
Room service
01
Room service is a service provided by hotels to deliver food and drinks to guests in their rooms It is currently available 24 hours a day and can be ordered by phone or through the hotel's website
CHAPTER
The definition and characteristics of hotel catering
Definition
Hotel catering refers to the food and coverage services provided by hotels to their guests and other customers It includes restaurant services, room services, banqueting and event catering, and other on site catering activities
酒店餐饮英语培训课件
LOGO
预定的基本应对
二、没有空余的餐台
We can seat you very soon. 我们很快就会安排您入座。 It may take about ... minutes. 可能需要……分钟（才有空位）。 Would you mind waiting? 您介意等一等吗？ Would you mind sharing a table? 您介意和别人同桌吗？
LOGO
预定的基本应对
一、迎客入席
How many people, please? 请问有几位？ I'll show you to your table. 我来为您领位？ Doyou have a reservation? 请问您有预订吗？ May I have youe name, please? 请问您贵姓？ This way, please. 这边请。 Is this table fine? / How about this table? 这张台可以吗？ Do you have a breakfast voucher? 您有早餐券吗？
LOGO
句型精选
一、写菜单
May I take your order now? 我可以为您写菜单了吗？ Take your time, please. 请慢慢来。 Would you like table d'hote,or a la carte? 您是选择套餐，还是零点呢？ One bill, or separate bills? 是合单还是分开来结账呢？ How would you like your...? 您喜欢怎样做您点……？ I'm afraid... is sold out. 恐怕……已经卖完了。 It's out of season. 这个已经过季节了。 How about...? 您要个……如何？
《餐厅英语》课件
《餐厅英语》PPT课件
欢迎来到《餐厅英语》课件！本课程将帮助您学习与餐厅相关的英语用语， 提升您的沟通能力，让您在餐厅中更加自信和流利。
开场
目的和意义
介绍餐厅英语的学习目的，如提高沟通效果和享受更好的用餐体验。
点餐常用语
1 询问需求
2 菜品解释
用餐者需要什么，例如：“您需要菜单吗？”或 “请告诉我您有什么特殊的饮食要求。”
4 送餐礼仪
介绍服务员在送餐时应遵循的礼仪，如温和 地询问用餐者是否需要帮助。
常见问题与解决方案
1 菜品口味
如何应对菜品不符合口味的情况，例如提供退换菜品或调整口味。
2 服务质量
如何解决服务质量差的问题，例如提供投诉渠道或补偿措施。
3 突发情况
如何应对突发情况，例如意外菜品缺货或紧急状况。
用餐期间的准则
询问用餐者是否需要将剩余食物打包，或是 否需要清理餐桌。
4 发票要求
了解用餐者是否需要发票，并提供相应的帮 助。
餐厅礼仪
1 进门礼仪
介绍进入餐厅时的礼仪，如主动寒暄、礼貌 地向工作人员打招呼。
2 排队等候
说明在繁忙时期应遵守的排队等候规则，以 确保公平和秩序。
3 座位安排
讲解如何进行座位安排，以使每个用餐者都 得到一个舒适的位置。
1 敏感议题
2 手机使用
在用餐期间避免谈论政治、 宗教等敏感话题，以维持 愉快的用餐氛围。
提醒用餐者不宜使用手机 或制造吵闹声，以保持良 好的用餐环境。
3 抱怨态度
强调不宜在公共场合抱怨 食物或服务，应以礼貌和 合作的态度提出意见。Fra bibliotek结束语
重要性总结
总结餐厅英语的重要性，如提高用户体验、拓展职业发展机会等。
欢迎来到《餐厅英语》课件！本课程将帮助您学习与餐厅相关的英语用语， 提升您的沟通能力，让您在餐厅中更加自信和流利。
开场
目的和意义
介绍餐厅英语的学习目的，如提高沟通效果和享受更好的用餐体验。
点餐常用语
1 询问需求
2 菜品解释
用餐者需要什么，例如：“您需要菜单吗？”或 “请告诉我您有什么特殊的饮食要求。”
4 送餐礼仪
介绍服务员在送餐时应遵循的礼仪，如温和 地询问用餐者是否需要帮助。
常见问题与解决方案
1 菜品口味
如何应对菜品不符合口味的情况，例如提供退换菜品或调整口味。
2 服务质量
如何解决服务质量差的问题，例如提供投诉渠道或补偿措施。
3 突发情况
如何应对突发情况，例如意外菜品缺货或紧急状况。
用餐期间的准则
询问用餐者是否需要将剩余食物打包，或是 否需要清理餐桌。
4 发票要求
了解用餐者是否需要发票，并提供相应的帮 助。
餐厅礼仪
1 进门礼仪
介绍进入餐厅时的礼仪，如主动寒暄、礼貌 地向工作人员打招呼。
2 排队等候
说明在繁忙时期应遵守的排队等候规则，以 确保公平和秩序。
3 座位安排
讲解如何进行座位安排，以使每个用餐者都 得到一个舒适的位置。
1 敏感议题
2 手机使用
在用餐期间避免谈论政治、 宗教等敏感话题，以维持 愉快的用餐氛围。
提醒用餐者不宜使用手机 或制造吵闹声，以保持良 好的用餐环境。
3 抱怨态度
强调不宜在公共场合抱怨 食物或服务，应以礼貌和 合作的态度提出意见。Fra bibliotek结束语
重要性总结
总结餐厅英语的重要性，如提高用户体验、拓展职业发展机会等。
餐厅英语课件
欧洲餐饮文化
02
介绍欧洲的餐饮文化和特点，如法国的浪漫晚餐、英国的下午
茶等。
亚洲餐饮文化
03
介绍亚洲的餐饮文化和特点，如日本的寿司、泰国的冬阴功汤
等。
餐桌上的交际技巧
问候与寒暄
介绍在餐桌上如何与他人进行问候与寒暄，以及如何与不同国家的人进行交流。
话题选择
介绍在餐桌上可以谈论的话题，如旅游、美食、文化艺术等，以及如何避免谈论敏感话题 。
西方用餐时，餐巾一般放在膝盖上；中方用餐时，餐巾一般放在桌子
上。
餐饮习惯差异
1 2
西方餐饮习惯
西方人一般注重个人分餐制，注重食物的口感 和味道。
中方餐饮习惯
中方人注重团体用餐，喜欢共享美食。
3
餐饮时间差异
西方餐饮时间一般较晚，晚餐时间通常较中餐 时间更晚；而中方餐饮时间相对较早。
餐饮文化发展史
西方餐饮文化发展史
服务员
顾客
Goodbye, have a good night.
服务员
Goodbye, and thank you for coming.
06
中西餐饮文化差异
用餐礼仪差异
01
西方用餐使用餐具
西方用餐一般使用刀叉，不能用手直接取食。
02
中方用餐礼仪
中方用餐时，除了筷子，还会用到汤匙等工具。
03
餐巾的使用
顾客1
I’m stuffed. I can’t eat any more.
顾客2
Don’t worry, we can always take it to go.
结账与道别
顾客
Can I have the check please?
酒店餐饮英语ppt
03
English names and descriptions of various diseases
Appetizers and soups
Soup of the Day
A seasonal soup made with fresh ingredients, preserved with a side of crisis bread
Fruit Salad
A mix of fresh fruits, such as apples, oranges, bananas, and grapes, preserved with a light dressing
Cheesecake
A rich and creamy Cheesecake topped with fresh fruit or a fruit computer, preserved with a Graham cracker rust
Creating a dining atmosphere
01
The lighting in the restaurant should be adjusted to create the desired mood, which is integral and romantic or bright and cherry
Pasta Primavera
A classic Italian dish of fresh Pasta tossed with a variety of preserved vegetables in a light cream sauce
Risotto
An Italian rice dish cooked in brown and enriched with cheese, often served with meat or vegetables
餐饮服务英语一PPT培训课件
Order taking
being able to understand and communicate menu items, special requests, and dietary restrictions in English
Table service
using appropriate English language to provide table service, including greetings, taking orders, serving dishes, and handling complaints
02
Advanced English in Catering Services
Advanced Catering Vocabulary and Expression
Catering Terminology
Understanding and correctly using category specific vocabulary, such as "table setting," "buffer," and "banquet."
Handling emergency situations
simulating emergency situations in the restaurant, such as handling a customer who has an emergency or becomincommunicating with foreign
services
01
Fundamentals of English in Catering Services
Greetings and Welcome
being able to understand and communicate menu items, special requests, and dietary restrictions in English
Table service
using appropriate English language to provide table service, including greetings, taking orders, serving dishes, and handling complaints
02
Advanced English in Catering Services
Advanced Catering Vocabulary and Expression
Catering Terminology
Understanding and correctly using category specific vocabulary, such as "table setting," "buffer," and "banquet."
Handling emergency situations
simulating emergency situations in the restaurant, such as handling a customer who has an emergency or becomincommunicating with foreign
services
01
Fundamentals of English in Catering Services
Greetings and Welcome
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
guest name code telephone number address number of guests sit-down time
客人姓名 登记编号 联系电话 联系地址 就餐人数 预订就餐时间
2.客户要求
table
所需餐位
private room 包房
type & number 饭菜种类和数量
餐厅的名字 餐厅的位置 大小及餐位数 装潢及布置 餐饮质量 顾客定位 餐饮价位 服务及环境 总结及推荐
大连理工大学电子音像出版社
quanzhou guesthouse
Dialogues
Background Information
二､ 预订登记要素 1.客户基本信息
J: Good morning. Tiantian Restaurant. May I help you? S: I’d like to reserve a table for two. J: Yes, sir. What time would you like your table? S: Around 6:30 p.m. J: Fine. I’ll reserve a table for two at 6:30, sir. We shall keep your table until 7:00.
Dialogue 2
Dialogues
A Reservation Call 电话预订
J=Jane (Receptionist ) S=Stephen Nobel (Guest) J: This is Tiantian Chinese Restaurant. Good afternoon. S: Hello, I’d like to reserve a table for four. J: Yes, sir. When would you like to have a table? S; Let me see... at about 7:00, oh, no, perhaps around 7:30. J: Where do you want to have the table, on the first floor or on the second floor? S: Can I have a table on the second floor? J: Yes, sir. You would like to reserve a table for four at about 7:30 on the second floor. Am I correct, sir? S: Yes, that’s right. J: May I have your name, please? S; Stephen Nobel.
Table Reservation 预订餐台
Aims of Studying
How to receive table reservations 如何接受餐桌预订 How to decline table reservations 如何婉拒餐桌预订
大连理工大学电子音像出版社
May I have your name and telephone number, please? S: Stephen Nobel. And my number is 2255 6688. J: Could you tell me how to spell your name? S: Yes. N-O-B-E-L, Nobel. J: Thank you, Mr. Nobel. By the way, as at the peak hour, we can only keep your
折扣优惠 付款方式 餐位保留时间 预订变更的政策 取消预订的规定
大连理工大学电子音像出版社
quanzhou guesthouse
Dialogue 1
Dialogues
Table Reservation 预订餐台 J=Jane (Receptionist ) S=Stephen Nobel (Guest)
quanzhou guesthouse
Content
Dialogues Useful Drills Tips Exercises
大连理工大学电子音像出版社
quanzhou guesthouse
Backgr､ 餐厅简介 The Introduction of the Restaurant 餐厅简介通常包括下面几方面的内容: name of the restaurant location of the restaurant size and setting capacity decoration and furnishings type of food and drinks served type of guests price of food and drinks service and atmosphere summary and recommendation
table for half an hour. That means you should come before 7:00. We look forward to having you with us tonight. S: OK.
大连理工大学电子音像出版社
quanzhou guesthouse
price
价格标准
menu
菜单
decoration
餐厅布置
大连理工大学电子音像出版社
quanzhou guesthouse
Dialogues
Background Information
3.餐厅政策说明 discount payment cut-off time reservation amendment policy cancellation policy
客人姓名 登记编号 联系电话 联系地址 就餐人数 预订就餐时间
2.客户要求
table
所需餐位
private room 包房
type & number 饭菜种类和数量
餐厅的名字 餐厅的位置 大小及餐位数 装潢及布置 餐饮质量 顾客定位 餐饮价位 服务及环境 总结及推荐
大连理工大学电子音像出版社
quanzhou guesthouse
Dialogues
Background Information
二､ 预订登记要素 1.客户基本信息
J: Good morning. Tiantian Restaurant. May I help you? S: I’d like to reserve a table for two. J: Yes, sir. What time would you like your table? S: Around 6:30 p.m. J: Fine. I’ll reserve a table for two at 6:30, sir. We shall keep your table until 7:00.
Dialogue 2
Dialogues
A Reservation Call 电话预订
J=Jane (Receptionist ) S=Stephen Nobel (Guest) J: This is Tiantian Chinese Restaurant. Good afternoon. S: Hello, I’d like to reserve a table for four. J: Yes, sir. When would you like to have a table? S; Let me see... at about 7:00, oh, no, perhaps around 7:30. J: Where do you want to have the table, on the first floor or on the second floor? S: Can I have a table on the second floor? J: Yes, sir. You would like to reserve a table for four at about 7:30 on the second floor. Am I correct, sir? S: Yes, that’s right. J: May I have your name, please? S; Stephen Nobel.
Table Reservation 预订餐台
Aims of Studying
How to receive table reservations 如何接受餐桌预订 How to decline table reservations 如何婉拒餐桌预订
大连理工大学电子音像出版社
May I have your name and telephone number, please? S: Stephen Nobel. And my number is 2255 6688. J: Could you tell me how to spell your name? S: Yes. N-O-B-E-L, Nobel. J: Thank you, Mr. Nobel. By the way, as at the peak hour, we can only keep your
折扣优惠 付款方式 餐位保留时间 预订变更的政策 取消预订的规定
大连理工大学电子音像出版社
quanzhou guesthouse
Dialogue 1
Dialogues
Table Reservation 预订餐台 J=Jane (Receptionist ) S=Stephen Nobel (Guest)
quanzhou guesthouse
Content
Dialogues Useful Drills Tips Exercises
大连理工大学电子音像出版社
quanzhou guesthouse
Backgr､ 餐厅简介 The Introduction of the Restaurant 餐厅简介通常包括下面几方面的内容: name of the restaurant location of the restaurant size and setting capacity decoration and furnishings type of food and drinks served type of guests price of food and drinks service and atmosphere summary and recommendation
table for half an hour. That means you should come before 7:00. We look forward to having you with us tonight. S: OK.
大连理工大学电子音像出版社
quanzhou guesthouse
price
价格标准
menu
菜单
decoration
餐厅布置
大连理工大学电子音像出版社
quanzhou guesthouse
Dialogues
Background Information
3.餐厅政策说明 discount payment cut-off time reservation amendment policy cancellation policy