管理信息系统精要版最新版英文教学课件第2章

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TELUS EMBRACES SOCIAL LEARNING
• Microsoft SharePoint Server 2010 provided single point of entry to shared knowledge and assets, with MySites for employee Web pages and blogs, Expert Search, My Communities for sharing content, and Tube for sharing videos
Video Cases
Case 1: Walmart’s Retail Link Supply Chain Case 2: Salesforce.com:源自文库The Emerging Social Enterprise Case 3: How FedEx Works: Inside the Memphis Super Hub Instructional Video 1: US Foodservice Grows Market with Oracle CRM on Demand
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
TELUS EMBRACES SOCIAL LEARNING
• Problem: 40 percent of workforce retiring within 10 years, taking essential knowledge and expertise with them
• Suppliers • Customers • Employees • Invoices/payments • Products and services
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
• Firms coordinate work of employees by developing hierarchy in which authority is concentrated at top.
Senior management Middle management Operational management Knowledge workers Data workers Production or service workers
Organizing a Business: Basic Business Functions
• Four basic business functions • Manufacturing and production • Sales and marketing • Finance and accounting • Human resources
• Fulfilling customer order
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration Components of a Business
The Order Fulfillment Process
Figure 2-1
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
Components of a Business
Five Basic Business Entities
• What major features of a business are important for understanding the role of information systems?
• How do systems serve different management groups in a business?
• How do systems that link the enterprise improve organizational performance?
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
Chapter 2
Global E-Business and Collaboration
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
STUDENT LEARNING OBJECTIVES
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
TELUS EMBRACES SOCIAL LEARNING
Essentials of Management Information Systems
Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.
• Demonstrates IT’s role in fostering community and sharing knowledge
• Illustrates the benefits of using data analysis and IT to improve corporate knowledge
• Solution: Employ new technologies for sharing and preserving employee experience and knowledge
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
• For example: Steps in hiring an employee
• Some processes tied to functional area
• Sales and marketing: identifying customers
• Some processes are cross-functional
• Automation of manual processes • Change the flow of information • Replace sequential processes with
simultaneous activity • Transform how a business works • Drive new business models
• Each group has different needs for information.
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
Components of a Business
Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service; market and sell the product; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees.
Figure 2-2
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
Components of a Business
How IT Enhances Business Processes
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
Components of a Business
Managing a Business and Firm Hierarchies
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
Components of a Business
The Four Major Functions of a Business
Levels in a Firm
Business organizations are hierarchies consisting of three principal levels: senior management, middle management, and operational management. Information systems serve each of these levels. Scientists and knowledge workers often work with middle management.
Chapter 2 Global E-Business and Collaboration
Components of a Business
Business: formal organization that makes products or provides a service in order to make a profit
STUDENT LEARNING OBJECTIVES
• Why are systems for collaboration and teamwork so important and what technologies do they use?
• What is the role of the information system’s function in a business?
Essentials of Management Information Systems
Chapter 2 Global E-Business and Collaboration
VIDEO CASES AND LEARNING TRACKS
Learning Tracks
1. Systems from a Functional Perspective 2. IT Enables Collaboration and Teamwork 3. Challenges of Using Business Information Systems 4. Organizing the Information Systems Function
Components of a Business
Business Processes • Logically related set of tasks that define how
specific business tasks are performed
• The tasks each employee performs, in what order, and on what schedule
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