PDCA-FTA Training - 培训教材

2010.05 I 7
Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I
Genjitsu = Real data 现实数据
Genba = Real place 现场
态度: ATTITUDE: 是否 Do you -用你自己的腿和眼睛? Use your legs and your eyes? -会见问题相关人员? Interview actors of problems 是否 Are you able to be: -出现在问题发生的地方 Where it happens -出现在问题发生的时间(及时) When it happens (now)
2010.05 I 8
Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I
QRQC Based on San Gen Shugi
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Revision 6.35_eng [7]
Group [2] CUSTOMER / Contact name [8]
TOTAL LINE REJECT SITUATION (Defect related) [33]
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Quantity of defects
N PROBLEM DESCRIPTION BY CUSTOMER / LOCATION OF THE PROBLEM [12] PRODUCT SOP DATE [13] R LAST MODIFICATION DATE [14] Y N
PDCA – QR & Analysis overview 快速反应 Quick response activity:

问题描述 (5W2H) Problem characterization (5W2H) 保护客户 Customer securisation
- 挑选 Sorting
- 遏制措施 Containment actions - 从挑选中得到信息(更新5W2H)
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Defect quantity
Total Line reject PPM
- Why is it a problem? [16] - When detected [17] - Who detected? [18] (name of operator) - Where detected? [19] - How detected? [20] - How many bad parts? [21]

24h
5 days
10 days
30 days
Learning from sorting (update 5W2H).
分析 Analysis activity:

找到根本原因 Root cause identification


30天，彻底杜绝 问题再发 对策实施 Countermeasures implementation 30 days for permanent elimination 经验学习卡 Lessons learned card.
第一步是什么? What should you do first?
描述问题 Characterize the problem
QFra Baidu bibliotek : Quick Response
QUICK RESPONSE PDCA
Leader [1] Valeo incident number [3] Customer Incident number [4] Date of customer notification [5] Opened date & Time [6] VEHICLE/ENGINE/REF. CUSTOMER [9] PRODUCT (Designation + Ref) VALEO [10] [11]
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2010.05 I 2
Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I
弄清问题是什么 Understand what is the problem
- Was part produced in the standard process? [23] - When was it manufactured at Valeo? [24] - Who manufactured? [25] - In which other application or processes product is used? [26] - Are we capturing the defect when reinjecting product in normal process? [27] - Did a similar problem happen previously at customer or internally? [28]
PDCA-FTA Training
May 2010
Agenda
1.
介绍 Introduction 问题描述(5W2H) – 通知 Problem characterisation (5W2H) - Notification 保护客户,从挑选中得到信息 – QR How to secure the customer and learn from sorting - QR 找到根本原因 – PD How to find the root causes - PD 对策实施,检查有效性,经验学习卡 – CA Counter-measure implementation, check of efficiency and LLC writing - CA


- 快速反应
Quick response activity - 分析 Analysis activity
2010.05 I 10
Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I
介绍 Introduction
质量管理系统 Quality Management System
P
战略 Strategy
D
方法 Method
C
检查进度 Measure Progress
A
持续改进 Continuous Improvement
QRQC
Quick Response Quality Control
态度: ATTITUDE: 是否 Can you: -用事实和数据说话 Speak with facts and data 是否 Do you : -要求得到证明和数据 Request evidences and data -不接受”我觉得, 我相信，也许…” Forbid words such as “ I think, I believe, perhaps….” 好处: BENEFITS: -准确性 Be accurate -自信，也令人信服 Be convinced and be convincing -节省时间 Gain time
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WHAT IS THE PROBLEM ? > Use 5W + 2H to know what is the Current Situation (C/S) ? CUSTOMER VIEW
- What happened? [15]
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VALEO VIEW
Video QRQC N°1(9‟), N°2(11‟) How to deal with a problem?
2010.05 I 9
Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I
SAN GEN SHUGI Attitude
San means "3" – Gen means "real" or "actual" – Shugi means "ideology"
San Gen Shugi
1. Gen-ba : Real Place 现场
2. Gen-butsu : Real Parts 现物 3. Gen-jitsu : Reality ( Real data ) 现实数据
PDCA – FTA 概况 Overview
什么是PDCA-FTA? What is it ?

QRQC中使用的解决问题的方法 A methodology used during QRQC activities for problem solving. 法雷奥用来对应各种问题的标准表格格式 It is a standard format in Valeo for all kind of problems. 2个部分组成 2 majors steps:
– FTA，5个为什么，缺陷复现 FTA, 5 Whys, defect reproduction.
Always place of client logo on the right bottom corner, equidistant from the grey line, 检查有效性 Check efficiency 2010.05 I 11 with a maximum height equivalent to the Valeo logo. I
Genbutsu = Real parts 现物
态度: ATTITUDE: 是否 Do you -对比好/坏 (零件, 状态…) 和标准 Compare good and bad (parts, situation…) versus standard 好处: BENEFITS: -发现差异点 Detect differences -发现与标准的差异 Detect deviations to standard -识别相关”因素” Identify relevant factors
好处: BENEFITS: -不靠猜想 No imagination -通过观察了解问题 Observe to understand -收集分析问题所需的信息 To be able to analyze
2010.05 I 6
Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I
QUALITY
COST
GLOBAL PRESENCE
TECHNOLOGY
VALEO 5000
QRQC activity
Valeo 5000
5 AXES
基于 三现主义 Based on „San Gen Shugi‟ attitude
2010.05 I 4 Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I
要了解其含意 Need to understand what is behind
2010.05 I 5 Always place client logo on the right bottom corner, equidistant from the grey line, with a maximum height equivalent to the Valeo logo. I