给客户的英文道歉信
英语作文给客人道歉信
英语作文给客人道歉信英文回答：Dear [Guest Name],。
I am writing to express my sincerest apologies for the recent inconvenience and disappointment you experienced during your stay at [Hotel Name]. I understand that your experience fell short of your expectations, and I deeply regret any negative impact it may have caused.Specifically, I would like to address the following concerns you raised:[Concern 1][Concern 2][Concern 3]We have thoroughly investigated these matters and have identified the root causes. We have taken immediate stepsto address these issues and prevent them from recurring in the future.For instance, to resolve the issue of [Concern 1], we have [Action Taken 1]. Additionally, to address [Concern 2], we have [Action Taken 2]. Finally, we have implemented [Action Taken 3] to address [Concern 3].I would like to assure you that we take your feedback very seriously. We are committed to providing our guestswith exceptional experiences, and we are taking all necessary measures to ensure that such incidents do not occur again.As a token of our apology, we would like to offer you a complimentary stay at our hotel on a future date. We hope that this will allow you to experience the exceptional service and amenities we are known for.In the meantime, if you have any further concerns orrequire any assistance, please do not hesitate to contact us. We value your patronage and are dedicated to regaining your trust.Sincerely,。
客服专员啊向客人道歉的英文作文
客服专员啊向客人道歉的英文作文English:I am writing to express my sincere apologies for the inconvenience and frustration you experienced during your recent interaction with our customer service team. We understand the importance of providing exceptional service to our customers, and it is disheartening to hear that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively working to address the issues you raised to ensure they do not happen again in the future. We value your business and appreciate the opportunity to make things right. Thank you for bringing this to our attention and giving us the chance to improve our service.Chinese:我写信是为了对您最近与我们客服团队互动时所遇到的不便和挫折表示诚挚的道歉。
我们理解向客户提供卓越的服务的重要性，听到我们未能达到您的期望令人沮丧。
请知道我们认真对待您的反馈，并正在积极努力解决您提出的问题，确保它们不会在未来再次发生。
我们重视您的业务，感谢您让我们有机会纠正错误。
致客户道歉信英文
致客户道歉信英文致客户道歉信英文致客户道歉信英文【1】Dear customer,We are indeed very sorry that I sold you a camera which had something wrong.We feel awful about it.We sincerely hope you can understand us situation and accept us apology.We would appreciate your allowing us to change a brand new camera for you. Once again, We apologize for any inconvenience caused.Sincerely yours,致客户道歉信英文【2】Dear Customer,I would like to apologize for the delay in delivering your order.I have looked into the matter and found that it resulted froma problem in our distribution department.We have now resolved this problem and your order has been shipped out today by express delivery at no extra cost to you.You should receive them in 2 days. Please accept our sincere apologies for any inconvenience we have caused you and your customers.Yours sincerely,XXX致客户道歉信英文【3】Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest.I had finished reading the book and was about to return it when my cousin came to see me.Never having seen the book,She was so interested in it that I had to retain it longer.However,I hope that in view of the additional delight thus afforded by your book,you will overlook my negligence in not returning it sooner.Thanking you again for the loan.Sincerely yours,。
写给顾客的英文道歉信
写给顾客的英文道歉信写给顾客的英文道歉信范文写给顾客的英文道歉信范文1Dear Sir or Madam：The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival。
This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result。
We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory。
We regret that owing to your schedule of this visit， you were unable to return to our hotel on the next day。
Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one。
Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon。
商务英语给客户道歉信
商务英语给客户道歉信我们确保我们的服务过程能便利客人。
那么商务英语给客户赔礼信该怎么写呢?下面是我为大家整理的商务英语给客户赔礼信，盼望对大家有关心。
商务英语给客户赔礼信篇一Dear Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,Alfred Zhuang商务英语给客户赔礼信篇二Dear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel free to contact me.Kind and best regards.Alfred Zhuang商务英语给客户赔礼信篇三Dear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours Sincerely。
道歉信英语作文给顾客
道歉信英语作文给顾客Dear Valued Customer,I hope this message finds you well. It is with a heavy heart and a deep sense of responsibility that I write to you today to extend our sincerest apologies for the inconvenience you have experienced with our recent service. We understand that your expectations were not met, and for that, we are truly sorry.At our company, we pride ourselves on delivering exceptional quality and service, and it is disheartening to know that we have fallen short in this instance. We are committed to making things right and ensuring that your experience with us improves moving forward.We are currently reviewing the circumstances that led to this situation and are taking immediate steps to rectify the issues. We are also implementing measures to prevent such occurrences in the future, as we value your trust and satisfaction above all else.To demonstrate our commitment to resolving this matter, we would like to offer you [specific compensation or remedy, e.g., a complimentary service, a discount on your next purchase, or a refund] as a token of our apology. We hopethis gesture will help to restore your confidence in our brand.We kindly ask for your understanding and patience as we work diligently to address your concerns. Your feedback is invaluable to us, and we are grateful for the opportunity to serve you better.Please do not hesitate to contact us if you have any further questions or require additional assistance. We are here to support you and make sure your experience with us is nothing short of excellent.Once again, we apologize for any distress this may have caused you. We look forward to the opportunity to regain your trust and continue to serve you with the highest level of professionalism and care.Warm regards,[Your Name][Your Position][Your Company]。
给客户的英文道歉信
给客户的英文道歉信给客户的英文道歉信范文给客户道歉信范文【1】You had an appointment with your friend last Friday. Unfortunately, you did not keep the appointment because your mother fell ill at that time. Write a letter to your friend to:1.apologize for not attending the appointment as planned,2.explain why you could not meet him/her that day,3.make suggestion for another appointment next time.Dear Linda,称呼：写给关系亲密的个人I am excessively sorry to say that I had failed to keep the appointment that we made last Friday.Now, I am writing you this letter of apology to show my deep regret.Please accept my sincere apology. I hope you will understand me and excuse me for my failure to turn up.第一句是本段的中心句，直接道出道歉的原因。
(积累：I am excessively sorry to do …; fail to do …; make an appointment)第二句展开道歉，真诚的表达自己的歉意。
(积累： letter of apology)第三、四句表达自己希望对方接受歉意。
(积累：excuse … for …; turn up)The reason for my absence was that my mother fell ill at that time.I had no way out because I had to send her to hospital and look after her.Therefore, it’s not in my power to meet you.第一句是本段的中心句，综述写信人出现过失的.原因。
给客户的道歉信英文5篇
给客户的道歉信英文给客户的道歉信英文精选5篇（一）Subject: Apology Letter to Our Valued CustomerDear [Customer's Name],We would like to extend our sincerest apologies for the inconvenience caused during your recent experience with our company. We understand that you were not completely satisfied with the product/service you received, and we want to assure you that we are committed to providing the best possible customer experience.Please know that we take your feedback seriously and are working to address the issues you have brought to our attention. Your satisfaction is our top priority, and we appreciate your business and continued support.If there is anything else we can do to rectify the situation or improve your experience, please do not hesitate to reach out to us. We value your feedback and look forward to the opportunity to make things right.Once again, we apologize for any inconvenience this may have caused and thank you for your understanding and continued support.Sincerely,[Your Name][Your Title][Company Name]给客户的道歉信英文精选5篇（二）尊敬的客户，我们诚挚地向您道歉，对于给您带来的不便和困扰我们深感抱歉。
给客户的道歉信英文（通用3篇）
给客户的道歉信英文（通用3篇）给客户的英文篇1Dear Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,给客户的道歉信英文篇2尊敬的__×：您好!近期由于楼内__异响问题，给您及家人带来了诸多影响和不便，我们谨代表__×团队向您及家人表示深深的歉意!__项目从前期建设到顺利交付，我们诚挚感谢您在这个过程中所给予的密切关注与大力支持。
给顾客的致歉信范文英文
给顾客的致歉信范文英文Dear Customer,。
We would like to express our deepest apologies for any inconvenience you may have experienced recently with our services. We understand that this may have caused you some distress, and we are committed to rectifying the situation as quickly as possible.Our company takes pride in providing exceptional service to our customers, and we strive to meet or exceed your expectations. However, we realize that in this instance, we have fallen short of our usual standards. We apologize for any shortcomings in our performance and are working diligently to address the issues that led to this unhappy situation.We value your feedback and take it seriously. Your complaints have provided us with valuable insights into areas where we need to improve. We are committed tolearning from our mistakes and implementing the necessary changes to prevent similar issues in the future.To address your specific concerns, we have identified the root causes of the problem and are working to resolve them. We will keep you updated on our progress and ensure that you are satisfied with the outcome. We also offer our sincere apologies for any delay in resolving this matter and assure you that we are working expeditiously to resolve it.As a token of our apology, we would like to offer you a compensation package that includes a discount on your next purchase with us. We hope that this gesture will help to alleviate some of the inconvenience you have experienced.We would like to thank you for your patience and understanding during this time. We appreciate your loyalty to our brand and your willingness to provide us with feedback. We are committed to earning your trust back and regaining your confidence in our services.If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you and address any issues you may have. You can reach us at [contact information], and we will respond promptly to your inquiries.Once again, we offer our sincerest apologies for any inconvenience you have experienced. We are committed to rectifying the situation and ensuring that you receive the exceptional service you deserve. Thank you for your understanding and support.Sincerely,。
英文道歉信
英文道歉信英文道歉信必备(6篇)在当今社会生活中，我们不免要用到道歉信，道歉信是要向对方陈述无法答应的所请所托的原因，对不愿为的事，可声明自己的一贯主张，对不能为的请托，更应陈述理由，说明自己为什么不能为。
来参考自己需要的道歉信吧！下面是小编精心整理的英文道歉信，仅供参考，欢迎大家阅读。
英文道歉信1 Dear guests:hello! Let me, first of all, you have no reservation of the problem of sincere apologize the inconvenience. Due to the recent guest is more, guest room nervous, lead to some guests cannot check-in, we deeply sorry.We can recommend you to the same class with us in the hotel, and I dont know you is not convenient to leave your name and contact way, if there is a room we will inform you in the first place and free after you come back, to show our apologies, we decided to give you a discount when you check in and provide free breakfast.I wish you have a good time!英文道歉信2 Dear Mr. Smith,I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you.Once again, I apologize for any inconvenience caused.Sincerely yours,xxx英文道歉信3 Dear Bob,I'm writing to apologize for having forgotten to return the the Beatles CD to you when I left Canada,I was in such a hurry that I packed everything in my luggage without checking I paid more attention then,I wouldnt have made such a stupid mistake.Now something must be done to solve the problem because I understand you cherish the CD enormously.I can either send it to you by express mail or alternatively compensate you at a reasonable you do not mind,I may bring it back to you next time I go to Canada.Please let me know which solution you prefer at your earliest convenience.I really hope you will accept my sincere apology.Faithfully yours,Li ming英文道歉信4 Oct. 31, 20xxDear Mr. Clark,I would like to express my apologies for not being able to keep our 9 oclock appointment. I had a small accident on my way to school. I will come over to your apartment the day after tomorrow ― Monday, November 2, at 9 a.m. if that is convenient for you.I will check my mailbox tomorrow to see if you have left a note for me. Otherwise, I will see you at nine, Monday morning. With many apologies.Li Xiaomei(Signed)英文道歉信5 Dear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for theinconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours Sincerely英文道歉信6 Dear Miss ,I’m your student Tian Chen. Today I’m writing this letter to apologize for my absenteeism in your class with the mood of repentant and ashamed. I have already known my mistake and promised that it will never ever happen again.When I got my steps into this campus, you and other teachers warned us have to attend classes on time and there was not allowed absenting. Meanwhile I also was told that if I really have any reasonable reasons I suppose to ask for leave first. Only after I got permission can I be out of the class. I have to explain why I was out this time. One of my friends came to visit me. That friend is someone who I really care about somehow lost touch with me for quite a long time. When he arrived here was the time happen to you class began. I chose to give up that class because I can’t wait to meet him after the class as well as in my opinion there is no need to ask for leave to you just for that inadequate excuse. Even though I did that with deep compunction I still did that. That’s why the letter came to you: I’m showing my introspection of making such this mistake!I do apologize for my absenteeism. The mistake I made run counter to my principals. I know you are angry with me. I’m so sorry to disappoint you. Moreover, as a student, to attend every class without any stupid excuses is our liability and I didn’t perform the responsibility of being a student. After that I thought for a long time and it’s going to my time to pay the price for my impulsion. I have deadly wrong information in my mind which includes three reasons: First of all is that I don’t have much thought consciousness. If I really interested in this class would I will be absent? Definitely not. I should focus on study more meanwhile value the resources available for us right no We will not have any classes like in campus when we go into society. How can we despise the precious chances!Secondly, lack of respect to either you or this class which is cannot be forgiven. From now on I going to show more respect to you and the knowledge as well as pay more attention to important affairs. The lazy in my body have to be gotten rid of.The last one is that I made a bad influence upon other students. If everyone could be absent to the class then the situation will be out of control. There is no more discipline, no more regulation, will absolutely disturb the normal instructing.Above all, I already aware it’s a severe mistake. I promise I will behave myself much better in the future and completely eradicate this kind of things happen again. Please forgive me this time and trust me in my future!Sincerely faithful,Your student: Tian Chen。
商务英语给客户道歉信
商务英语给客户道歉信顾客我们确保我们的一站式过程能方便客人。
那么商务英语给客户道歉信该怎么写呢?下面是为大家整理的商务英语给客户道歉信，坚信对大家有帮助。
外语给英语教学客户道歉信篇一Dear Mr. LiIt has been brought to my attention that upon checkingin at China World Hotel on Jun 2, 2021 Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service ofShangri-La China World Hotel. Please do not hesitate tocontact me directly in business or pleasure bring you back to Beijing.Sincerely,Alfred Zhuang商务英语给客户道歉信四篇二Dear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriatefloor and newspaper. during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking forward to welcome you back to hotelagain if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel free to contact me.Kind and best regards.Alfred Zhuang商务英语给客户道歉信篇三Dear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top adate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the adation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours Sincerely。
用英语给顾客的道歉信的作文
用英语给顾客的道歉信的作文Dear Customer,。
I'm truly sorry about the inconvenience you've experienced with our recent service. We take your satisfaction very seriously and realize we've fallen short of your expectations.I understand that the delay in your order has caused you some trouble, and for that, I apologize from the bottom of my heart. We've been working hard to address the issues causing the delay and ensure it doesn't happen again.Our team is committed to providing you with the best customer service possible. This slip-up is not representative of our usual standards, and we're determined to make it up to you.To make amends, we're offering you a discount on your next purchase. We hope this small gesture will help restoreyour faith in our services.Please don't hesitate to reach out if you have any further questions or concerns. We're always here to help and want to ensure you have a positive experience with us.Thank you for your understanding and continued support. We value your patronage and look forward to serving you better in the future.Sincerely,。
英语作文给客人道歉信
英语作文给客人道歉信Dear Guest,。
I am writing this letter to express my sincere apologies for the inconvenience you experienced during your recent visit to our establishment. We take pride in our commitment to providing our guests with exceptional service and a memorable experience, and we recognize that we failed to meet these expectations in your case.I understand that the issue you encountered has left you feeling disappointed and frustrated, and I want to assure you that we take your feedback very seriously. Your comments have provided us with valuable insight into areas where we need to improve, and we are committed to making the necessary changes to ensure that such problems do not occur again.The specific details of your complaint have been carefully reviewed by our management team, and we haveidentified the root causes of the issue. Whether it was a communication breakdown, a lack of training, or a failurein our systems, we are committed to addressing the underlying problems to prevent them from recurring.To rectify the situation and ensure your satisfaction, we would like to offer you a compensation package. This includes a refund of any monies paid, a discount on your next visit, and a personal apology from our management team. We hope that these measures will help to restore your faith in our services and demonstrate our commitment torectifying the situation.We also want to ensure that you feel confident in our ability to improve and provide better service in the future. To this end, we have implemented a series of corrective measures and implemented new training programs for our staff. We are also working on improving our internal communication and systems to ensure that similar issues do not arise again.We value your feedback and appreciate your patience aswe work to improve our services. Your satisfaction is our top priority, and we are committed to exceeding your expectations in the future.Once again, I would like to extend my deepest apologies for the inconvenience you experienced. Please accept our sincerest apologies and know that we are doing everything possible to rectify the situation and prevent it from happening again.Thank you for taking the time to share your feedback with us. We are committed to learning from our mistakes and using your feedback to improve our services. We look forward to the opportunity to welcome you back to our establishment in the future and providing you with an exceptional experience.Sincerely,。
致歉信英文短句带翻译
I would like to offer my assurance that we are conducting a thorough investigation into the matter and will be implementing new protocols to ensure this does not happen again. We understand the importance of your trust in us and we are committed to earning back that trust.
再次，对于可能造成的任何不便我深表歉意。我们非常感谢您一如既往的支持和理解。如果您有任何进一步的顾虑，或者需要我们做出弥补，请随时直接与我联系。
Sincerely，
[Your Name]（您的名字）
在英文的致歉信中，表达道歉的同时也要要表示自己的立场，接受责任和采取积极的措施，以取得对方的谅解和信任。通过积极的态度和诚挚的语言，恳求对方能够体谅并愿意再次给予机会。
亲爱的客户们，
我写这封信是为了就最近发生的事故给您带来的不便和失望深表歉意。作为公司的经理，我对错误负有全部责任，并对它给您带来的负面影响深感抱歉。
I understand that our recent service did not meet your expectations and I want to assure you that we are taking immediate steps to address the issue and prevent it from happening in the future. We value each and every one of our customers and your satisfaction is our top priority.
英语作文道歉信顾客
英语作文道歉信顾客我真心希望你能理解我的处境,并接受我的道歉。
那么英语作文道歉信顾客该怎么写呢?下面是小编为大家整理的英语作文道歉信顾客，希望对大家有帮助。
英语作文道歉信顾客篇一Dear XX,Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and update informations to you once available. Pls dont hesitate to contact with us if you have any doubt, tks.Best regards.Yours,***英语作文道歉信顾客篇二March 20, 2011Dear Mr. **,I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got something urgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday. I must genuinely make an apology to you for my failure of keeping my promise again.Yours,**英语作文道歉信顾客篇三Dear XXXI am sorry for the late contract. I already mail it to yourcompany but the EMS (Enhanced Message Service) said it would take three mouths to get to XXX(国家名). I would track the package. If there is any question, feel free to contact us.Yours,***。
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给客户的英文道歉信
服务从细节做起，细节决定成败。
那么给客户的英文道歉信该怎么写呢?下面是我为大家整理的给客户的英文道歉信，希望对大家有帮助。
给客户的英文道歉信篇一
Dear Sir or Madam:
The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.
We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.
Thank you for your kind understanding and we look
forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.
With renewed apologies.
Yours Sincerely
给客户的英文道歉信篇二
Dear Mr. Li
It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look
forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
Sincerely,
Alfred Zhuang
给客户的英文道歉信篇三
Dear Mr. Shu
I would like to thank you for choosing the China World Hotel for your recently stay.
On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.
As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.
My apologize once again and thank you for taking time to bring this matter to our attention.
We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.
Should you have any inquiries, please feel free to contact me.
Kind and best regards.
Alfred Zhuang。