酒店英语考试试卷A卷(答案)

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酒店英语试卷

题号I II III IV V VI总分复查得分评卷人得分Part I. Match the expressions with their corresponding pictures.(1’×10=10’)1. standard room ( )2. front desk ( )3. triple room ( )4. bellman ( )5. banquet room ( )6. chef ( ) A B7. room card ( ) 8. double room ( )9. conference room ( ) 10. suite ( )C D E FG H I J得分the sentence with the correct sentences given.(2’×4=8’)R: Good afternoon. Room reservation. 1 ?G: Yes. I’d like to know if you have any rooms a vailable for nightsof March 24th?R: 2 ?G: 40 persons.R: 3 ?G: 2 doubles rooms with twin beds.R: One moment please, sir. Yes, we can confirm that for you.G: Now may I ask you please if you have any special rates?R: Yes, 4 ?G: Thank you very much.A.How many persons are there in your party?B. Can you help me?C. We can give you a 15 percent discount.D. May I help you?E. How many rooms would you like?F. May I have your name, please?’×20=40’)Passage 1Restaurant servicesThere are mainly five kinds of restaurant services. They are guerdon service, silver service, plate service, buffet self-catering service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one. Takeaway service is usually associated with snake bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting, carving and cooking special dishes in front of the guest. In silver service, the food is prepared in the kitchen and brought to the guest’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service, a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she likes.Two forms of meals are distinguished: a la carte and table d'hote. An a la carte meal is ordered course by course from a menu where each item has aseparate price while a table d’hote meal has a fixed price for a complete meal or several courses.1. Which of the following can be a stand-up service?A. gueridon serviceB. silver serviceC. plate serviceD. buffet service2. Why is a takeaway service usually associated with snake bars?A. The food in snake bar is easy to take away.B. People go there by cars.C. Snake bars can be found anywhere.D. Snake bars offerself-catering service.3. What service is it called when the waiter helps to serve your plates?A. the plated mealB. plate serviceC. silver serviceD. the service hotplate4. What meal is it when you can order your dishes separately?A. buffetB. la carteC. table d’hoteD. plate service5. In the context of the passage, available means ________.A. necessaryB. can be gotC. helpfulD. servedPassage 2S erving occurs before, during, and after the meeting.Before the meeting, convention service managers must be concerned with establishing and maintaining a flow of communication among themselves, meeting planners, and other individuals and departments at the convention property.Once a group is booked, guest room reservation information is sent to the group's membership three to six months before the event. There are four reservation systems mainly used for meeting groups: postal reply cards, rooming lists, a city housing bureau and too-free 800 numbers. A large number of meeting attendees are now using fax and e-mail to make their reservations.Service during the meeting consists of a wide array of activities ranging from setting up guestrooms and function rooms to handling emergencies.The hotel's convention service personnel are introduced to meeting planners at a pre-event meeting. The pre-event meeting is generally held a day or two before the start of the event. From that meeting on, the convention service manager will take care of the set-up of meeting rooms and function rooms. Some of the function rooms at ahotel include exhibit halls, ballrooms for banquets, and conference rooms for meetings.Meetings may call for breakfasts, luncheons, dinners with entertainment or dancing. Two other types of food held together with beverage service are refreshment breaks and cocktail receptions with hors d'oeuvres.It is a rare meeting that does not involve audio-visual presentation. The audio-visual equipment used for today's meetings can range from a simple flip chart to a multi-media presentation. A meeting planner should supply a list of all AV needs in advance.Admission of attendees is controlled through registration of delegates. And security in modern hotel is a big problem. There are four critical security periods: move-in, open show hours, closed show hours and move-out.There are a number of other services: printing and duplication, decorations, guest packages, entertainment, telephones, convention hospitality suites, fashion shows, shopping trips, sight-seeing and city tours, etc.Service after the meeting includes such things as paying bills, returning equipment, and evaluating the success or failure of the meeting.6. As the convention service manager, before the meeting one should be concerned with _________.A. sending the reservation informationB. introducing convention service personnel to the meeting plannersC. taking care of the set-up of meeting rooms and function roomsD. a flowing communication7. Nowadays, more and more meeting attendees tend to reserve through ________ .A. mobile phonesB. toll-free 800 numbersC. express deliveryD. e-mail or fax8. During the meeting, the service staff should be responsible to ____________ .A. handle emergenciesB. decorate the exhibition hallsC. call for dinners with entertainment or dancingD. set up meeting rooms9. It is unusual for the modern convention to go without ________________ .A. the simultaneous translation systemB. roving microphonesC. a multi-media presentationD. the audio-visual equipment10. A meeting planner should ______________________ .A. meet the sales personnel at the pre-event meeting.B. take care of the meeting facilitiesC. return the equipmentsD. supply a list of AV needs in advancePassage 3In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up in the morning and says, ‘Let’s be nicer,’” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition.”Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls “the revengeful (报复的) consumer.” When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service.” The electric company, whose monopoly may be short-lived, has suddenly mopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, “You can feel the change in the air.” For the first time, praise outnumbers complaints on customer survey sheets.11. It may be inferred from the passage that _______.A. customer service in Israel is now improvingB. wealthy Israeli customers are hard to pleaseC. the tourist industry has brought chain stores to IsraelD. Israeli customers prefer foreign products to domestic ones12. In the author’s view, higher service standards are impossible in Israel ________.A. if customer complaints go unnoticed by the managementB. unless foreign companies are introduced in greater numbersC. if there’s no competition among companiesD. without strict routine training of employees13. If someone in Israel today needs a repairman in case of a power failure, ____ _.A. they can have it fixed in no timeB. it’s no longer necessary to make an app ointmentC. the appointment takes only half a day to makeD. they only have to wait half an hour at most14. The example of El A1 Airlines shows that _______.A. revengeful customers are a threat to the monopoly of enterprisesB. an ad campaign is a way out for enterprises in financial difficultyC. a good slogan has great potential for improving serviceD. staff retraining is essential for better service15. Why did Bezaq’s international branch lose 40% of its market share?A. Because the rates it offered were not competitive enough.B. Because customers were dissatisfied with its past service.C. Because the service offered by its competitors was far better.D. Because it no longer received any support from the governmentPassage 4Find the items equivalent to those given in Chinese in the table below.A ─ Chicken with Cashew NutsB ─ Chicken with BroccoliC ─ Chicken with Fresh MushroomsD ─ Double Sautéed PorkE ─ Sweet and Sour Chicken or PorkF ─ Beef with BroccoliG ─ Shredded Pork with Peking Style H ─ Beef Sautéed Szechuan StyleI ─ Chicken and Shrimp Combination J ─ Vegetable DelightK─ Babe Shrimp with Garlic Sauce L─ Baby Shrimp with Hot Chili SauceM ─ Baby Shrimp with Dried Red Pepper N─ Fried Chicken WingsO ─ Roast Pork with Cabbage P─ Shredded Pork with Garlic Sauce16.（）京酱肉丝（）鱼香肉丝17.（）腰果鸡丁（）回锅肉18.（）鲜菇鸡（）爆双丁（鸡丁和虾仁）19.（）素什锦（）炸鸡翅20.（）白菜叉烧（）甜酸肉或鸡得分Part IV. Choose the best Chinese translation for each sentence. (3’×4=12’)1.Would you like a room on the street or on the court?A.你想要一个街上的房间还是庭院上的房间？B.你想要一个临街的房间还是临近挺远的房间？C.你想要一个临街的还是庭院的房间？D.你想要一个房间，临街的还是临近球场的？2.If you have any problems or requests, please don’t hesitate to askus.A.如果您有任何问题，请不要犹豫，问我们。

酒店英语考试试卷A卷(答案)

期末考试《酒店英语》（A 卷）参考答案及评分标准题号一二三四五六总分得分一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在答题框内。

每题1分，共10分）得分评卷人题号12345678910答案 D D D A D C B CCC1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledgeB. preservationC. developmentD.B and C2.Resources are a fundamental _______ in the development of tourism. parisonpositionplimentponent3. The Yangtze River is nearly 6300 kilometers in_______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills5. _______ the temperature, _______ water turns into steam. A. The high, the fastB. Higher, fasterC. The more higher, the fasterD. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities.A reservationsB. fileC. incomeD. responsibility10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用“T ”表示，错误的请用“F ”表示，请将正确答案填在答题框。

《实用酒店英语》考试试题一

《实用酒店英语》考试试题一一、单项选择题1、在酒店中，以下哪个选项的英文缩写是正确的？A. GM -总经理B. PM -部门经理C. ASM -大堂副理D. FOM -前台接待正确答案是：A. GM -总经理。

2、当客人询问房间价格时，以下哪个表达是正确的？A. The rate for a room is $200 per night.B. The price for a room is $200 per night.C. The cost of a room is $200 per night.D. The fee for a room is $200 per night.正确答案是：A. The rate for a room is $200 per night.3、下列哪个词组不是表示“在……之下”的意思？A. under the tableB. under the circumstancesC. under the weatherD. under the sun正确答案是：C. under the weather二、多项选择题1、下列哪些是酒店前台接待常用的英语表达？A. May I help you?B. What can I do for you?C. How may I address you?D. How may I assist you?正确答案是：ABCD。

2、酒店中，下列哪些情况需要使用“Could you please…?”的句型？A.请客人稍等时B.请客人帮忙时C.请客人确认预订时D.请客人开房门时正确答案是：ABC。

三、判断题3、“Check out”是指“结账离开酒店”。

（）正确答案是：对。

解释：在酒店中，“Check out”是指客人结账并离开酒店，通常在酒店前台进行。

客人需要出示房卡并支付房费，然后离开酒店。

因此，这个表述是正确的。

一年级期末考试英语试题一、听力部分1、请听录音，选出你听到的单词或短语。

酒店英语A(前厅部)

---- 第一节Reservation 预订服务Ⅰ.New words &expressions1. Confirm [kən’fə:m ] v.2. Refuse [ri’fju: z] v3.recommend v recommendation4. Shower n5.situate6.enclose7.deposit v/n depositor deposition8. Advanced deposit9.a trade fair10.ETA：Estimated time of arrival 11.Gtd: guaranteed bookingWe provide a 5-year guarantee against rust.12. White Sw a n Hotel 13. Receipt n 14.Cancellation15. Engage ~ in anⅡ. Reservation proceduresⅢ. Dialogs(一) Accepting a Reservation（C=clerk B=Bill Jackson）Mr. Bill Jackson wants to make a room reservation for himself.C: Good morning. This is Room Reservation. May I help you?B: Yes, I‘d like to reserve a room.C: Thank you sir. For which date?B: From June 6C: May I know for how many nights?B: For two nights.C: How many people are there in your party, sir?B: Just myself.C: Which kind of room do you prefer, a single or a double?B: A double, please.C: Could you hold the line please? Just a moment please.Thank you for waiting, sir. We have a double at 560 Yuan and another at 680 yuan. Which would you prefer?B: I’ll take the one at 680 Yuan.C: May I have your name and telephone number?B: It’s Bill Jackson, 066-5589328C: Thank you, Mr. Jackson. I’d like to confirm your reservation. A double room at 680 Yuan per night for two nights from June 6th to 8th. My name is Jane Lee. W e look forward to serving you.(二) Refusing a Reservation(C=Clerk, G=Guest)C: Good morning, Room Reservation. May I help you?G: I want to make a reservation for a twin room.C: For when, sir?G: October18th.C: One moment, please. Let me check our list.I’m sorry, sir. I’m afraid our hotel is fully booked on that day. Is it possible for you to change your reservation date?G: No, that’s not possible. Can you recommend another hotel that won’t full up?C: Certainly, sir. Y ou can try the White Swan Hotel.G: Thank you very much.C: Glad to be of service.(三)A Confirmation LetterDear Sir,This letter is to confirm my fax and your answer of today in which you agreed to reserve two separate rooms with shower and bath, full pension, from 12th June to 20th June inclusive for Mr. P. R. Dell and Mr. A. Newsome, who will be attending the Fashion Trade Fair in Milan.Could you make sure that the rooms are situated at the back of the hotel , not as the rooms they were given last year, overlooking the main road, and rather noisy? I am enclosing a banker ’s draft for ＄80 as a deposit. Could you please acknowledge the receipt?Y ours sincerely ,Jack Milton.Writing skills:书信的格式通常包括：信头、称呼、正文、客套语和署名等部分。

酒店英语笔试试卷参考答案

《酒店英语》课程试卷笔试参考答案一﹑Translate the following words and phrase into Chinese. (20 points, 1 point each.)1.客房预定2.单人间3.入住登记服务4.行李员5.打字6.收拾，整理7.开夜床服务8.洗衣房，洗衣店9.投诉，抱怨10.中餐厅11.领班12.生的，一成熟13.青蟹14.信用卡15.餐巾16.健身俱乐部17.高尔夫练习场18.跑步机19.国庆节20.美容二、Choose the best answer. (10 points, 1 point each.)1. B2.B3.A4.C5.D6. A7.B8.D9.C 10.A三、Reading Comprehension. (10 points, 2 points each.)1. B2.A3.D4.C5.B四、Put the following English sentences into Chinese. （20 points, 4 points each.）1.我想确认您的预订。

布朗夫妇订了从十月十日至十月十二日共三晚上的标准间，每晚95元。

我是芭芭拉，我们期待您的光临。

2. 很抱歉听到这些。

我们为给您的不便道歉。

3. 如果您有更多的衣服要洗，请把它放在浴室门后的洗衣袋内。

每天早上洗衣工会来取洗衣袋。

4. 很抱歉饭店现在客满了，但是我们能在二十分钟内给您安排座位。

您可以在大堂喝茶如果您喜欢，一旦有座位我们会叫您。

5.我们想品尝中国菜，但了解不多。

你能否给我们一些建议？五、Put the following Chinese sentences into English.（25 points, 5 points each.）1. What kind of room would you like?2. Housekeeping. Good morning, sir. May I clean the room now?3. What time would be convenient for you?4. May I take you order now?/Would you like to order mow?5. How do you want the steak: rare, under done, medium or well done?六、Making a dialogue according to the given situations, you should write down the conversation. （15 points.）（B:Bellman; G:Guest)B:Good evening，sir. Can I show you to your room?G:Yes，please.B: You have two suitcases and one bag. Is that correct?G:Yes，that's right.B: Is there anything breakable in your bag?G:Yes，there is a bottle of X. 0. cognac.B:Could you carry this bag，sirs? I am afraid the contents might break.G:Sure，no problem.B:Thank you，sir. May I have your room number, please?G:Room 1508.B:Thank you，sir. The elevator is this way.（The elevator door opens.)B:After you，sir.G:Thank you.（The elevator stops.)B:Watch your step，sir. And come this way，please.G:This is your room，sir.（Unlocks the door and switches on the Light.)B:May I put your suitcases here？G:Thank you.B:Here is your room key. Is this the correct number of bags？G:Yes，that's all.B:Is there anything else I can do for you，sir?G:No. Everything is fine. Thank you really.B:We are always at your service. Have a nice stay, sir.。

酒店英语考试试卷A卷答案

第 1 页共 4 页期末考试《酒店英语》（A 卷）参考答案及评分标准题号一二三四五六总分得分一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在答题框内。

每题1分，共10分）得分评卷人题号 1 2 3 4 5 6 7 8 9 10 答案 D D D A D C B C C C 1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledge B. preservation C. development D.B and C 2.Resources are a fundamental _______ in the development of tourism. parison position pliment ponent 3. The Yangtze River is nearly 6300 kilometers in _______ .A. wide B. long C. width D. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good offices puter reservations systems D.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster 6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment. A.changes B.charges C.challenges D.chances 7. Our company is _______ of other makers of spare parts for the airplane. A. in advance B. ahead C. abreact D. in front 8. People on vacation often go to_______ to rest or play or to meet other people. A. major cities B. airports C. resorts D. ground transportation 9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities. A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factor D.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用“T ”表示，错误的请用“F ”表示，请将正确答案填在答题框。

酒店英语考试试题及答案

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

酒店工作英语试题及答案

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客房英语考试题及答案

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酒店英语的期末试题及答案

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Reservation and Payment SystemD. Repairs and Maintenance答案：A二、填空题（共10题，每题3分，共30分）1. The process of preparing and setting up the guest rooms for new arrivals is called ________.答案：rooming2. The act of reserving a hotel room in advance is known as ________.答案：booking3. A person who travels for pleasure or leisure is called a ________.答案：tourist4. The department responsible for providing food and beverages to the guests is the ________ department.答案：Food and Beverage5. The document given to guests at check-in, containing important information about the hotel and its services, is called a ________.答案：welcome letter三、简答题（共5题，每题10分，共50分）1. Describe the typical responsibilities of a hotel front desk agent.答案：A hotel front desk agent is responsible for greeting and assisting guests during check-in and check-out, answering phone calls and inquiries, making and modifying reservations, providing information about hotel facilities and services, handling guest complaints and resolving issues, and ensuring a smooth and efficient operation of the front desk.2. Explain the concept of "yield management" in the hotel industry.答案：Yield management refers to the practice of optimizing revenue and maximizing room occupancy by adjusting room rates based on demand and availability. Hotels use various strategies to effectively manage roomrates, such as offering discounted rates during low-demand periods and increasing rates during high-demand periods. The goal is to achieve the highest possible revenue from each available room.3. What are some key differences between a full-service hotel and a limited-service hotel?答案：A full-service hotel offers a wide range of amenities and services, including multiple restaurants, room service, a fitness center, spa facilities, concierge services, and meeting/event spaces. It provides a more luxurious and comprehensive guest experience. In contrast, a limited-service hotel typically offers fewer amenities and services. It may have a basic restaurant or breakfast area, but generally does not offer room service or extensive on-site facilities. Limited-service hotels are often more budget-friendly and cater to guests seeking simple accommodations.4. What is the purpose of a hotel "night audit"?答案：The night audit is a process that reconciles the hotel's daily financial transactions and prepares the necessary reports for management and accounting purposes. It typically takes place during the late evening or early morning when guest activities are minimal. The night audit ensures the accuracy of guest charges, verifies room revenue, accounts for cash and credit card transactions, and generates reports on occupancy rates, revenue, and other financial data.5. Discuss the significance of effective communication in the hotel industry.答案：Effective communication is essential in the hotel industry as it plays a crucial role in delivering quality service and ensuring guest satisfaction. Clear and concise communication is necessary between hotel staff members to coordinate tasks, address guest requests, and resolve issues promptly. It is also vital for effective communication between hotel staff and guests, allowing for accurate understanding of guest needs and expectations. Good communication skills contribute to a positive guest experience, efficient operations, and a cohesive work environment.四、案例题（共2题，每题20分，共40分）Case 1:Imagine you are a hotel manager and a guest has approached you with a complaint about the air conditioning in their room not working properly. How would you handle the situation? Provide a step-by-step approach, including communication with the guest and appropriate actions to resolve the issue.答案：1. Listen attentively to the guest's complaint and show empathy towards their inconvenience.2. Apologize genuinely for the inconvenience caused and assure the guest that their concern will be addressed promptly.3. Communicate with the engineering department to investigate and resolve the issue with the air conditioning.4. Offer immediate alternatives, such as relocating the guest to another room with working air conditioning or providing a temporary fan to alleviate the discomfort.5. Follow up with the guest to ensure that the issue has been resolved to their satisfaction.6. Take note of the complaint and discuss it with the engineering department to prevent similar issues in the future.Case 2:As a hotel front desk agent, you receive a call from a guest who wants to extend their stay for two additional nights but mentions that they found a lower rate online. How would you handle this situation and ensure guest satisfaction?答案：1. Thank the guest for their interest in extending their stay and inquire about the lower rate they found online.2. Politely acknowledge the lower rate they have seen and express your willingness to match or beat that rate.3. Check the hotel's rate flexibility and determine if it is possible to offera lower rate without breaching any policies or agreements.4. If it is within your authority, offer the guest a discounted rate that is equal to or better than the rate they found online.5. If you do not have the authority to adjust rates, promptly escalate the issue to a supervisor or revenue manager who can make a decision.6. Throughout the conversation, demonstrate excellent customer service, actively listen to the guest's needs, and ensure they feel valued and appreciated for choosing the hotel.总结：酒店英语的期末试题及答案提供了一系列与酒店业相关的选择题、填空题、简答题和案例题，探讨了酒店行业的基本概念、职责、管理和沟通等方面知识。

海上酒店英语试题及答案

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饭店英语期末考试A卷

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饭店英语A答案

题号一二三四五六七总分得分1: Match the expression on the left with the best meaning on the right. 找出下列各词的意义。

(1*20)1.d Reserve a. able to be used2.c Rate b. to tell sb. that a possible arrangement, date, time etc. is now definite3.e Guarantee c. a fixed standard room charge or payment4.a Available d. to arrange for a place in a hotel, restaurant, plane etc. to be kept for sb.5.b Confirm e. to promise to pay for the room even if it is not used6.b Claim a. information7.d Postal service b. to take something that belongs to you8.e Respectively c. cause physical harm to something or to part of someone’s body9.c Damage d. the public service for carrying letters, parcels etc10.a Info e. each separately in the order mentioned11.c Transfer a. examine in order to learn whether something is correct12.d Charge b. cross out; say that something already arranged or decided upon will not bedone, will not take place, etc.13.b Cancel c. change position, move14.e Passport d. ask as a price, ask in payment15.a Check e. government document to be carried by a traveler abroad, giving personalparticulars.16. e Reserve a. (of a seat, space) not being used or occupied17. a Vacant b. a comfortable room for sitting in, having a drink in the hotel18. c Full c. be fully occupied; be filled completely19. b Lounge d. a place where meals are sold and eaten20. d Restaurant e. to book in advance; to keep for special purpose2: Complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。

酒店英语考试试题及答案

酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。

酒店英语A卷答案

内蒙古财经学院职业学院2011—2012学年第一学期《饭店管理概论》期末考试试卷（A卷答案）一、单项选择题：（15分）１、(B) ２、(C) ３、(D) ４、(A) ５、(B )６、(C )７、(D) ８、(A)９、(B)１０、(C)11、(D) 12、(D) 13、(C) 14、(B) 15、(A)二、多选题：（20分）１、(ABCD) ２、(ABCD) 3、 (ABC) 4、(ABC) 5、(AB) 6、(AC)7、(ABCD) 8、(ABC) 9、(BCD) 10、(ABCD)三、判断题：（10分）１、∨２、∨３、∨４、×5、×６、∨7、∨８、∨９、∨10、∨四、简答题（35分）１、 The Front Office is responsible for Room Reservation、 Check in、Bell Service and Check Out services.（4分）２、The guests may pay their hotel bills in 5 ways: traveler’s clerk/credit card/personal checks/RMB/and foreign currency.（6分）３、They are Dinner Reservation/Seating Guests/Ordering Food/Serving Dishes/Bar Service（5分）4、soft drink(coka、juice、aerated water、beer、mineral water…),cocktail,whiscky,red wine, white wine…（6分）5、bar bell,dumb bell, rowing machine, stationary bike,racing apparatus,snooker,squashracket（6分）。

酒店英语考试试卷A卷答案

酒店英语考试试卷A卷答案酒店英语考试试卷A卷一、选择题1.下列哪个词正确地表达了“从现在开始”的意思？ A. from now onB. at nowC. at onceD. at before2.当客人在前台办理入住时，我们应该说哪个句子来表达“欢迎光临”的意思？ A. Good day! B. Hello! C. Welcome! D. How are you?3.以下哪个词在酒店英语中通常用来表示“毛巾”的意思？ A. towelB. bedsheetC. pillowD. blanket4.当客人需要额外的枕头或毯子时，我们应该说哪个句子来表达这个意思？ A. Please let me know if you need extra pillows or blankets. B. May I have an extra pillow or blanket? C. Here is an extra pillow or blanket for you. D. There are extra pillows or blankets in the room.5.下列哪个短语正确地表达了“非常感谢”的意思？ A. thanks a lotB. many thanksC. thank you very muchD. very thanks二、填空题6.酒店前台需要和客人保持礼貌和专业，因此我们通常使用_______和_______的语气和客人沟通。

7.当客人在酒店内迷路时，我们应该说哪个句子来帮助他们找到目的地？ Sorry to trouble you, but do you know how to get to the dining area? It's located on the first floor.8.当客人离开酒店时，我们应该说哪个句子来表达“祝您旅途愉快”的意思？ Have a pleasant journey!9.酒店房间内通常包含哪些物品？请列举至少三个。

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酒店英语考试+答案2014年⼤连⽇航饭店英语⼀⼆级考试试题（考试时间08:30-10:00）姓名（中⽂）：部门：员⼯号：⼀?选出最符合的答案填⼊括号内(5道题，每题2分；总计10分)1. Q: Hello, I ' m calling to confirm my room reservation. My name is Jane Smith.A. Where are you call ing from?B. Of course, madam.C. Sorry, there is no room available, madam.D. What' s your room number, madam?2. A: Good morning. Can I help you?B: Yes. I want to stay here one more ni ght.Q: What do we know about the man? ( A )A. He wants to extend his stay.B. He is check ing in.C. He is check ing out.D. He is getting some information.3. Sorry sir. This weekend happens to be our long national holiday and we are all up. ( D)A. The lady wants a room but there isn ' t one available.B. Weeke nds are bad days to book a room.C. The man wants to spe nd his long holiday in this hotel.D. The man was not successful in making a room reservati on.4. W: I ' d like to thank you for my enjoyable stay in this hotel.M: It ' s been our pleasure to have you with us, Mrs. Smith.Q: What can we con clude from this con versati on? ( C )A. Mrs. Smith had a pleasa nt stay with the man.B. Mrs. Smith has stayed in this hotel for a long time.C. Mrs. Smith has had a good time in this hotel.(D) bookedD. The man is glad to see Mrs. Smith go.5. _ C__in our check-in procedures since the new manager took over.A. There are cha ngesB. Chan ges have bee n thereC. There have bee n cha ngesD. We have cha nges三?选择正确的单词填⼊括号内。

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饭店英语考试题库及答案1. 以下哪个词组是正确的，用来询问客人是否需要帮助？A. Do you need any help?B. Do you need some help?C. Do you need any assistance?D. Do you need some assistance?答案：A. Do you need any help?2. 如果客人想要点餐，服务员应该如何询问？A. What would you like to order?B. What do you want to eat?C. Can I take your order?D. Are you ready to order?答案：C. Can I take your order?3. 当客人询问饭店是否提供无线网络时，服务员应该如何回答？A. Yes, we do have Wi-Fi.B. No, we don't have Wi-Fi.C. Yes, we have Wi-Fi available.D. No, we don't have internet.答案：C. Yes, we have Wi-Fi available.4. 如果客人想要知道饭店的退房时间，服务员应该如何回答？A. The check-out time is 12:00 noon.B. You must leave by 12:00 noon.C. The check-out time is 12:00 p.m.D. You have to check out before 12:00 noon.答案：A. The check-out time is 12:00 noon.5. 客人想要预订房间，服务员应该询问什么信息？A. How many rooms do you need?B. How many people are you booking for?C. When would you like to check in?D. All of the above.答案：D. All of the above.6. 客人询问房间内是否有吹风机，服务员应该如何回答？A. Yes, we have a hairdryer in the room.B. No, there is no hairdryer in the room.C. Yes, we provide a hairdryer.D. No, you have to bring your own hairdryer.答案：C. Yes, we provide a hairdryer.7. 如果客人想要取消预订，服务员应该如何表达？A. I'm sorry, but we can't cancel your reservation.B. I'm afraid we can't cancel your reservation.C. I'm sorry, but we can cancel your reservation.D. I'm afraid we can cancel your reservation.答案：B. I'm afraid we can't cancel your reservation.8. 客人询问饭店是否有健身房，服务员应该如何回答？A. Yes, we have a fitness center.B. No, we don't have a gym.C. Yes, we have a gym available.D. No, we don't have any fitness facilities.答案：A. Yes, we have a fitness center.9. 客人想要了解饭店的早餐时间，服务员应该如何回答？A. Breakfast is served from 7:00 a.m. to 10:00 a.m.B. You can have breakfast from 7:00 to 10:00.C. Breakfast is available from 7:00 to 10:00.D. All of the above.答案：D. All of the above.10. 如果客人想要结账，服务员应该如何表达？A. Would you like to pay the bill?B. Can I bring you the check?C. Do you want to settle your bill?D. All of the above.答案：D. All of the above.。