酒店英语口语对话

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酒店英语口语实例大全

酒店英语口语实例大全以下是酒店英语口语的常用实例，供参考。

1. Good morning, how can I assist you?早上好，我能为您做些什么？2. Do you have a reservation?您有预订吗？3. How many nights will you be staying with us?您将在这里住几晚？4. What type of room are you interested in?您对哪种类型的房间感兴趣？5. We have a deluxe room available. Would you like to see it? 我们有一间豪华房空着。

您想看看吗？6. Can I have your name and contact information, please?请告诉我您的姓名和联系方式，好吗？7. How will you be paying for your stay?您将如何支付住宿费用？8. We accept credit cards, cash, and bank transfers.我们接受信用卡、现金和银行转账。

9. Is there anything else I can help you with?还有其他我可以帮助您的吗？10. Enjoy your stay with us!祝您在我们酒店住得愉快！11. Check-out time is at 12:00 noon.退房时间是中午12点。

12. Could you please sign the registration form?请您在登记表上签名好吗？13. Here is your room key and breakfast voucher.这是您的房间钥匙和早餐券。

14. If you need anything, don't hesitate to call the front desk.如果您需要什么，请随时打电话给前台。

酒店客房服务英语口语情景对话中英对照

酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。

有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。

我有一个预订，预订人是史密斯。

Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。

让我查一下我们的记录。

是的，在这里。

您预订了一间豪华双人间，入住三晚，从今天开始。

可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。

Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。

我只需要您填写这份登记表，我会准备好您的房间钥匙。

Guest: Sure, no problem.客人：好的，没问题。

Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。

住酒店日常英语口语对话【四篇】

【导语】出国旅游免不了去⼊住酒店，学习⼀些基本的英语⼝语对话，更有利于提升⾃⼰的能⼒，下⾯是®⽆忧考⽹整理的住酒店⽇常英语⼝语对话【四篇】，⼀起来了解下吧！【篇⼀】住酒店⽇常英语⼝语对话 A:Good morning, sir. How may I help you? A:早上好，先⽣。

有什么可以为您效劳的吗? B:Good morning! Do you have any rooms available at the moment? B:早上好，请问现在有空房吗? A:Yes, we do. What kind of room would you like? A:是的，先⽣。

您想要什么样的房间呢? B:I'd like a suite for four nights. B:我想要⼀间套房，住四晚。

A:Please wait a moment while I check availability. Ah, I'm sorry, sir. We only have a double room available now. A:请稍等。

我为您查⼀下。

啊!很抱歉，先⽣，我们现在只有双⼈间了。

B:That's all right. How much do they cost? B:那也可以。

双⼈间是怎么收费的? A:Each night costs 320 RMB, but for a four night stay, we can offer a discount of 15% . A:每晚⼈民币320元。

但如果您住四天，可以打15%的折扣。

B:How much in total? B:⼀共需要多少钱? A:1088 RMB. A:⼈民币1088元。

B:Is breakfast included? B:这个费⽤⾥包括早餐的费⽤吗? A:Yes, it is. You also have free use of the leisure facilities here. A:是的，⽽且您还可以免费使⽤这⾥的休闲设施。

酒店常用英语口语对话大全及翻译

酒店常用英语口语对话大全及翻译1. 预订房间A: Can I book a room for two nights, please?B: Certainly. What type of room would you like?A: A double room, please.B: Sure. Would you prefer a room with a city view or a sea view?翻译： ### A: 我可以预订一个房间住两晚吗？ ### B: 当然可以。

您想要哪种类型的房间？ ### A: 一间双人房。

### B: 好的，请问您更喜欢有城市风光的房间还是海景房？2. 入住手续A: Hello, I have a reservation under the name of Smith.B: Welcome, Mr. Smith. Could you please show me your ID and credit card for verification?A: Here you go.B: Thank you. Your room key is ready, and breakfast is included with your stay.翻译： ### A: 你好，我有一个叫Smith的预订。

### B: 欢迎，Smith先生。

您可以出示您的身份证和信用卡用于核实吗？ ### A: 给你。

### B: 谢谢。

您的房间钥匙已准备好，早餐已包含在您的住宿费用中。

3. 房间设施咨询A: Excuse me, does the room have a minibar?B: Yes, all our rooms are equipped with a minibar.A: Great. Is there a hairdryer in the room as well?B: Of course. You can find the hairdryer in the bathroom.翻译：### A: 对不起，房间里有小冰箱吗？### B: 是的，所有房间都配备了小冰箱。

酒店英语口语对话简单带翻译

酒店英语口语对话简单带翻译一、预订房间客人：Hello, I’d like to make a reservation for a single room for two nights, please.（你好，我想预订一个单人间，两晚，谢谢。

）服务员：Sure, could you please tell me the dates you’ll be staying?（当然，请问您将入住的日期是？）客人： I will arrive on the 15th and check out on the 17th.（我将于15号入住，17号退房。

）服务员： Great. May I have your name, please?（好的，请问您的姓名？）客人： My name is John Smith.（我叫约翰·史密斯。

）服务员： Thank you, Mr. Smith. Your room is booked.（谢谢，史密斯先生。

您的房间已经预订好了。

）二、入住手续服务员： Welcome to our hotel, Mr. Smith. Could you please fill out this registration form?（欢迎来到我们的酒店，史密斯先生。

请填写这份登记表。

）客人： Sure, here you go.（好的，给你。

）服务员： Thank you. Here is your room key. Your room number is 302 on the third floor.（谢谢。

这是您的房间钥匙。

您的房间号码是302号，三楼。

）客人： Thank you. Is breakfast included in the room rate?（谢谢。

早餐费用包含在房费里吗？）服务员：Yes, breakfast is included. It’s served from 7:00 a.m. to 10:00 a.m. in the dining hall.（是的，包含早餐。

酒店英语口语100句

酒店英语口语100句1.Good morning, I have a reservation. 我好，我有预订。

2.What time is check-in? 什么时候可以入住？3.Can I see some identification, please? 请出示证件。

4.How much is the room per night? 一晚房费多少？5.Is breakfast included? 早餐包括在内吗？6.Could you please give me a wake-up call at 7 am? 能请您在早上7点叫我起床吗？7.Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？8.Can I have some extra pillows? 能给我一些额外的枕头吗？9.My key card isn’t working. 我的门卡不好用了。

10.What time is check-out? 退房时间是什么时候？11.Can I have a late check-out? 我能晚些退房吗？12.Is there a gym in the hotel? 酒店里有健身房吗？13.Do you have a pool? 有游泳池吗？14.I would like to book a massage. 我想预订一次按摩。

15.Are pets allowed in the hotel? 酒店允许宠物入住吗？16.Can I have a non-smoking room? 能给我一个非吸烟房间吗？17.Can you recommend a good restaurant nearby? 你能推荐附近的好餐厅吗？18.How do I get to the nearest subway station? 怎么去最近的地铁站？19.What time does the hotel restaurant open forbreakfast? 酒店餐厅早餐几点开始供应？20.Can you call a taxi for me? 能帮我叫一辆出租车吗？…97.The air conditioning in my room is not working. 我房间的空调坏了。

酒店英语日常对话

国外酒店英语对话大全国外酒店英语对话大全1．I ’ll take a look at the hotel ’s booking situation s booking situation．．我来查看一下本店房间的预订情况。

2．I ’m glad that we m glad that we’’ll be able to accept your extension re －quest quest．．很高兴我们有办法接受您延长住宿的要求。

3． But I But I’’m afraid that it will be necessary for us to ask you to change rooms for the last two nights nights．．不过，恐怕最后两天我们得请您搬到别的房间去。

4． We have already let your room to another gentleman ．我们已经把您住的房间租给了另外一位先生。

5． That That’’s no problem at all s no problem at all．．没问题。

没问题。

6．And here is your key And here is your key，，Mr Mr．．Bradley Bradley．．Your room number is 1420．给您房间的钥匙，布拉德利先生。

您的房间号码是14201420。

7．It is on the 14th floor and the daily rate is ＄9090．．房间在14层，每天的房费是90美元。

美元。

8． Please make sure that you have it with you all the time ．请务必随时带着它。

请务必随时带着它。

9． My business negotiation has progressed much more slowly than I had expected ．我的业务谈判进行得比我原先预料的慢了许多。

酒店常用英语口语对话大全

酒店常用英语口语对话大全Check-in at the Hotel Customer: Good evening. I have a reservation under the name of John Smith. Receptionist: Good evening, Mr. Smith. Could you please provide me with your ID and the credit card you used to make the reservation? Customer: Sure, here you go. Receptionist: Thank you. Everything seems to be in order. How many nights will you be staying with us? Customer: I’ll be staying for three nights. Receptionist: Great. Here is your room key. Enjoy your stay!Room Service Guest: Hi, I’d l ike to order room service. Room Service: Of course. What would you like to order? Guest: I’d like a club sandwich and a bottle of water, please. Room Service: Your order will be delivered to your room shortly. Is there anything else you need? Guest: No, th at’s all. Thank you.Checking Out Guest: Good morning. I’d like to check out, please. Front Desk: Good morning. Do you have any additional charges on your bill? Guest: No, everything looks good. Front Desk: Great. Would you like a printed copy of your bill? Guest: No, thanks. I’ll just pay with my credit card. Front Desk: Thank you for staying with us. Have a safe journey.Asking for Recommendations Guest: Hi, could you recommend a good restaurant nearby? Concierge: Certainly. There is a fantastic Italian restaurant just a few blocks from here that I highly recommend. Guest: That sounds great. Do I need to make a reservation? Concierge: It’s always a good idea to make a reservation, especially during peak times. I’ll be happy to help you with that.Complaining about an Issue Guest: Excuse me, there seems to be a problem with the air conditioning in my room. Manager: I apologize for the inconvenience. I will sendsomeone to take a look at it right away. Guest: Thank you. I appreciate your prompt attention to this matter.Expressing Gratitude Guest: I just wanted to say thank you for the excellent service during my stay. Staff: It was our pleasure to have you as our guest. We are glad you enjoyed your time here. Guest: I will definitely recommend your hotel to my friends and family.Farewell Guest: Goodbye. I had a wonderful stay at your hotel. Staff: Thank you for choosing our hotel. We hope to see you again in the future. Guest: I will definitely be back. Goodbye!这些是酒店常用的英语口语对话。

常用的酒店英语口语对话

【导语】英语⼝语的考试主要考察的是学⽣是否具备这⽅⾯知识，主要考察的就是发⾳和即兴表达。

以下是整理的常⽤的酒店英语⼝语对话，欢迎阅读！1.常⽤的酒店英语⼝语对话 1.Good afternoon，sir. Welcome to the International Hotel. 下午好，先⽣，欢迎光临国际⼤酒店。

2.How many pieces of luggage do you have?请问您⼀共有⼏件⾏李? 3.I’ll show you to the Reception Desk. This way，please. 我带您到接待台，这边请。

4.I’ll put your suitcases by the post over there. 我把您的⾏李放在那边的柱⼦那⾥。

5.A bellman will show you to your room when you have finished checking in. 您办理完住点⼿续后,⾏李员将带您到您的房间。

6.Good evening，sir. I’ll show you to your room. You have two suitcases and one briefcase. Is this correct?晚上好，先⽣。

我将带您到您的房间去。

您有两只箱⼦和⼀只⼿提箱，对吗? 7.Is there anything breakable in your briefcase?您的⼿提箱⾥有易碎的东西吗? 8.Please follow me，sir. Your elevator is this way. 请跟我来，您的电梯在这边。

9.Watch your step，sir. And come this way，please. 您⾛好，先⽣，请这边⾛。

10.This is your room，sir，after you，sir. May I put your suitcases here?这是您的房间，先⽣。

酒店常用英语口语对话

酒店常用英语口语对话在酒店行业中，英语口语是必不可少的沟通工具。

以下是一些酒店常用的英语口语对话，帮助员工与国际客人进行有效沟通。

1. 欢迎客人- "Welcome to our hotel. How may I assist you today?"- "Thank you for choosing our hotel. We're glad to have you with us."2. 询问预订- "Do you have a reservation with us?"- "Could you please tell me your name and the date of your reservation?"3. 办理入住- "Here's your room key. Your room number is 305."- "Would you like help with your luggage?"4. 介绍酒店设施- "Our hotel has a fitness center, swimming pool, and a restaurant on-site."- "Breakfast is served from 7:00 AM to 10:00 AM in the dining room."5. 询问需求- "Is there anything else I can do for you?"- "Do you need any assistance with your stay?"6. 处理问题- "I'm sorry to hear that. Let me see how I can help."- "I'll make sure to address your concerns immediately."7. 推荐餐厅- "Our hotel restaurant offers a variety of international cuisines."- "There's a popular local restaurant just a short walk from here."8. 询问离店时间- "What time would you like to check out tomorrow?"- "Please remember to check out before 12:00 PM."9. 办理离店手续- "Thank you for staying with us. Have a safe trip home." - "Is there anything else we can do for you before you leave?"10. 感谢客人- "We hope you enjoyed your stay and look forward to seeing you again."- "Thank you for choosing our hotel. Your feedback is greatly appreciated."通过这些基本的英语口语对话，酒店员工可以更好地服务国际客人，确保他们有一个愉快的住宿体验。

酒店英语对话100句

酒店英语对话100句Greetings （打招呼）1、Good morning ，sir（madam）早上好，先生(小姐）2、Good afternoon ，ladies and gentlemen下午好,女士们，先生们。

3、Good evening ，miss Price晚上好，普莱丝小姐。

4、How are you today ，Mr Brown？你今天好吗?布朗先生。

5、I’m quite well ,thank you．我很好，谢谢你。

6、Hs good to see you again ，sir(madam)再次见到你真高兴，先生（小姐)7、Nice to meet you ，sir．见到你真高兴，先生。

Tithes(称呼)8、Are you mrs，Best?你是贝丝特夫人吗？9、You must be professor Ford．你一定是福特教授。

10、May I know your name，sir（madam）?我可以知道你的名字吗？先生（小姐）。

11、Here's a letter for you ，Dr white．怀特医生，这儿有你的一封信。

12、you're wanted on the phone,Captain Smith．史密斯船长，有你的电话.13、Welcome to our hotel，miss Henry．欢迎来到我们酒店，享利小姐。

14、May I be of service to you，mr Baker?我能为你服务吗？贝克先生？15、Can I help you, Ms Blake?我能帮你吗？布雷克小姐?16、Would you take the seat ，young lady?请坐，小姐。

Offering Help 主动提出帮助17、May I help you?18、Can I help you？我能帮你吗?19、What can I do for you？我能为你作什么？20、May I take your ba for you?我可以为你拿你的手提包吗？21、May I help you with your suitcase？我能帮你拿你的箱子吗？22、Would you like me to call a taxi for you？你需要我为你叫一辆出租车吗？23、Thank you very much．非常感谢。

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好，我能帮您吗？•Hello, welcome to our hotel. 您好，欢迎光临我们的酒店。

2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。

•Could you please fill out this registration form? 请您填写这张登记表好吗？3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305，位于三楼。

•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。

4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？•The air conditioning is not working properly. 空调不太正常。

5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗？•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。

6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应？•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐，两人。

7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。

酒店常用英语口语对话带翻译

酒店常用英语口语对话带翻译场景一：预订房间 Booking a Room客人：Excuse me, I’d like to book a room for this weekend. 接待员： Sure. How many nights will you be staying? 客人：Two nights, from Friday to Sunday. 接待员： Great. We have different room types available. Would you prefer a single or double room? 客人：I’d like a double room, please. 接待员：Perfect. Could I have your name and contact information, please? 客人： My name is John Smith. My phone number is 123-456-7890. 接待员： Thank you, Mr. Smith. Your room is booked for this weekend.客人：打扰一下，我想订一个房间这个周末。

接待员：当然。

您打算住几晚呢？客人：两晚，从星期五到星期日。

接待员：好的。

我们有不同类型的房间可供选择。

您想要单人房还是双人房？客人：请给我一个双人房。

接待员：好的。

请问您的姓名和联系方式？客人：我叫约翰·史密斯。

我的电话号码是123-456-7890。

接待员：谢谢您，史密斯先生。

您的房间已经预订。

场景二：办理入住 Checking In接待员： Welcome to our hotel! Do you have a reservation with us? 客人： Yes, I do. My name is Mary Johnson. 接待员：Great, Ms. Johnson. May I see your ID and credit card, please? 客人： Of course. Here you go. 接待员： Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人： Thank you. What time is breakfast served in themorning? 接待员： Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员：欢迎光临我们的酒店！您预订了房间吗？客人：是的，我预订了。

酒店常用英语口语

酒店常用英语口语1. 预订房间（Room Reservation）1.1 询问预订房间的可用性（Checking Room Availability）•Guest: Good morning/afternoon/evening. I would like to make aroom reservation.•Front Desk Clerk: Good morning/afternoon/evening. How may I assist you?•Guest: Could you please tell me if there are any rooms available for [date]?•Front Desk Clerk: Yes, we have a few rooms available on that date. How many nights will you be staying?•Guest: I will be staying for [number of nights].1.2 询问房间类型和设施（Asking about Room Types and Amenities）•Guest: What types of rooms do you have?•Front Desk Clerk: We offer single rooms, double rooms, suites, and executive rooms.•Guest: Could you please tell me about the amenities in the rooms?•Front Desk Clerk: All our rooms come with free Wi-Fi, a flat-screen TV, air conditioning, and a mini-bar.1.3 询问价格和支付方式（Asking about Price and Payment Methods）•Guest: How much does a [room type] cost per night?•Front Desk Clerk: The price for a [room type] is [price] per night.•Guest: Do you accept credit cards?•Front Desk Clerk: Yes, we accept all major credit cards.1.4 确认预订（Confirming the Reservation）•Front Desk Clerk: May I have your name, please?•Guest: My name is [guest’s name].•Front Desk Clerk: Thank you, Mr./Ms. [guest’s name]. Your room has been reserved for [number of nights] from [date].2. 办理入住（Check-in）2.1 登记入住（Registration）•Guest: Hi, I have a reservation under the name of [guest’s name].•Front Desk Clerk: Good [morning/afternoon/evening],Mr./Ms. [guest’s name]. Could you please provide me with your ID or passport?•Guest: Sure, here it is.•Front Desk Clerk: Thank you. I’ll just need your signature here. Here is your room key. Your room number is [room number].2.2 询问服务和设施（Inquiring about Services and Facilities）•Guest: Could you please let me know the breakfast timings?•Front Desk Clerk: Breakfast is served from [time] to [time] in the restaurant on the ground floor.•Guest: Are there any fitness facilities in the hotel?•Front Desk Clerk: Yes, we have a fitness center on the second floor. It is open from [time] to [time].2.3 确认退房时间（Confirming the Check-Out Time）•Guest: What time is the check-out?•Front Desk Clerk: The check-out time is at [time] tomorrow. If you need a late check-out, please let us know in advance.3. 服务请求（Service Requests）3.1 请求叫醒服务（Requesting Wake-up Call）•Guest: Can I request a wake-up call for [time] tomorrow morning?•Front Desk Clerk: Certainly, sir/madam. We will make sure to give you a wake-up call at [time].3.2 请求额外的毛巾和床上用品（Requesting Extra Towels and Bedding）•Guest: Could I have some extra towels and bedding, please?•Front Desk Clerk: Of course, sir/madam. We will have them delivered to your room shortly.3.3 请求清洁服务（Requesting Housekeeping Service）•Guest: Can I request housekeeping service for my room?•Front Desk Clerk: Certainly, sir/madam. Our housekeeping staff will be there shortly to clean your room.4. 结账（Check-out）4.1 结账（Settling the Bill）•Guest: I would like to check out and settle my bill.•Front Desk Clerk: Sure, sir/madam. Please let me check your room’s minibar and make any necessary additions to your bill.•Guest: Here is my credit card for payment.4.2 寄存行李（Luggage Storage）•Guest: I need to store my luggage for a few hours after check-out.•Front Desk Clerk: Not a problem, sir/madam. We have a luggage storage facility near the reception desk.4.3 感谢与告别（Expressing Gratitude and Goodbye）•Front Desk Clerk: Thank you for choosing our hotel. We hope you had a pleasant stay.•Guest: Thank you for the excellent service. I had a wonderful stay. Goodbye!以上是关于酒店常用英语口语的文档，希望对您有所帮助！。

关于酒店的英语对话精选

关于酒店的英语对话精选英语对话课教学是实现英语学习的最终目标——交际的最好手段。

下面是店铺精心收集的关于酒店的英语对话，希望大家喜欢!关于酒店的英语对话篇一A Hello,this is QuaCheng hotel,is there anything I can help you,sir?你好，这里是泉城大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢?B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍?A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。

嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and thenumber is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。

酒店英语口语实例大全带翻译

酒店英语口语实例大全带翻译在国外旅行时，酒店是一个我们经常会光顾的地方。

为了更好地交流与沟通，掌握一些实用的酒店英语口语能让我们在酒店生活中更加便利。

下面将提供一些酒店英语口语实例及其翻译，希望能帮助您在国外酒店生活中更加顺利。

预订房间1.Can I make a reservation for a single room?我可以预订一间单人房吗？2.How much is the room per night?每晚的房价是多少？3.I’d like to book a room from the 10th to the 15th ofMarch.我想预订3月10日到3月15日的房间。

入住登记1.I have a reservation under the name of John Smith.我是John Smith，请查一下我的预订。

2.Could you please fill out this registration form?请您填写这份登记表。

3.Do you need a valid ID for check-in?入住需要出示有效身份证件吗？房间设施1.Is there Wi-Fi available in the room?房间里有Wi-Fi吗？2.Could you send someone to fix the air conditioningin my room?能派人来修一下我房间的空调吗？3.I need extra towels in my room, please.我需要额外的毛巾，请送到我房间。

早餐需求1.What time does breakfast start and end?早餐是从几点开始到几点结束的？2.I’d like a table for two for breakfast, please.我想要一张两人桌的早餐位。

3.Could I have a vegetarian breakfast option?有素食早餐选择吗？结账离店1.Could you please provide me with the final bill?请给我最终账单。

酒店常用英语对话

酒店常用英语对话1、Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好,先生/女士;2、Good night. 晚安;3、Have a good time 祝您过得愉快4、Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快5、I’m sorry. 对不起,很抱歉;6、Excuse me. 打扰一下,对不起;7、Sorry to have kept you waiting. 对不起,让您久等了;8、Just a moment, please. 请稍等一下;9、I apologize for this. 我为此道歉;10、Can I help you. 我能帮您吗11、It’s very kind of you. 您真客气;12、Thank you. 谢谢您;13、You are welcome. 不用谢;14、I am at your service. 乐意为您效劳;15、Turn left/right. 往左/右转;16、 This way, please. 请这边走;17、 It’s on the second floor. 在二楼;18、 Happy birthday 生日快乐Happy New Year 新年快乐Merry Christmas 圣诞快乐19、 May I come in 我可以进来吗20、 May I know your room number and name 我能知道您的房间号码和姓名吗总台基本句型一、预订服务Good morning. This is Room reservation. May I help you早上好,客房预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s Yuan RMB for one US dollar1美元兑换元人民币;情景对话一、Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly . C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, please G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan. G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、Reservation1. C: Good morning . This is room reservation . May I help you G: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseC: What time do you expect to arrive , sirG: At about .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand .礼宾部基本句型May I take your luggage for you我来帮您拿行李,好吗Just a moment ,please . I’ll bring a luggage cart.请稍等一下,我去推一辆行李车来;Don’t worry , sir . Your luggage will be sent up at once .先生,别担心,您的行李很快就会送上去的;When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要离店,请打电话32,我们会马上帮您运送行李的;How many pieces of luggage do you have请问您有几件行李Two suitcases and one bag . Is that right两只箱子和一个包,对吗I’ll show you to the Front Desk.. This way please.让我带您去总台,请走这边;Is there anything valuable or breakable in your bag您包里有贵重或易碎物品吗May I have your room key , please.请把您房间的钥匙给我好吗Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语,把您要去的目的地用中文写下来,会给您不少帮助;When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时,请向出租车司机出示一下酒店名片;According to regulation, we don’t accept food , combustible , valuable and breakable objects.根据规定,食品、易燃品、贵重物品和易碎品都不给予保管;Is this the correct number of bags您的行李数目对吗情景对话1、Bellman’s serviceB: Good afternoon ,sir . Welcome to our hotel .G : Thank you .B : How many pieces of luggage do you haveG : Just these three .B : Two suitcases and one bag . Is that rightG : Yes , that’s all .B : I’ll show you to the front desk . This way please , I will put your bags by the post over there .G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : Ok , fine .B : Please enjoy your stay .2、Introducing hotels servicesBm : Good afternoon , sir and madam . I’m the bellman.& Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .They are going to the elevator entranceB: Could you tell us something about your hotels servicesBm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other servicesBm : Also available are a beauty salon , a swimming pool and tennis…..Now they are at the elevator entranceHere we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then .3、On the way to the roomB : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correctG : Yes , that’s right .B : Is there anything valuable or breakable in your bagG : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , pleaseG : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .G : I see .B : Is this your first time to HangZhouG : Yes , it is .B : I hope you’ll have time to see HangZhou . There is a lot to see .G : I’m sure there is .B : This is the 12th floor . Your room is to the right . After you , sir . This way , please .4、Checking baggageB: Good morning Madam . Can I help youG : Yes , I’d like to check my baggage .B : How many pieces have you gotG : I’ve got four pieces in all .B: When will you want themG: In three days .B : Please keep the name tags.G : Thank youB : Not at all .5、Luggage check –outB : This is the bell captain’s desk . May I help youG : I’m going to check out soon . Could you pick up my luggage . PleaseB : Certainly , sir . May I have your room number , pleaseG : Yes , it’s 1101.B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , pleaseG : Ok .B : Good morning ,sir . I’ve come for your bags .G : Thank you . Could you take these two suitcases , please I’ll bring the bag with me .B : Certainly , sir . Two suitcasesG : Yes .B : Is there anything valuable or breakable in themG : No .B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . PleaseG : Certainly .B : Thank you , sir .G : You are welcome . See you later .商务中心基本句型the letter can go for Yuan这封信要元邮资.I think I’d better look it up .我想我需要查一下价钱.Here’s a form . please print the name and address of the person you’re sending to .这里有张表格. 请您将收信款人的姓名和地址用印刷体写上.If it’s urgent , we can send it by express .如果是急信, 我们可以寄快件.Sorry , this printed matter is overweight .很抱歉, 这件印刷品超重了.What sort of stamp do you want to buy您想买哪种邮票打印费每页元, 发传真到美国每页元, 外加10%服务费.As soon as your fax comes in , we’ll inform you at once .您的传真一到, 我们马上会通知您.Could you please write your name and room number and sign the billing voucher we’ll send your original copy to your room after we have faxed them . 请您写下您的姓名和房间号码并在账单上签字, 好吗我们发出传真后会将您的原文送到您的房间去的.情景对话四、Business center1. C: May I help you , sirG: Yes , I’d like to make some photo copies of these documents , please . C: Very good , sir. How many copies do you needG: One each .C: All right . Just a moment , please , sir .……..Here they are .G: Thank you . How much does it costC: Three Yuan for each , sir .G: OK . Here is the money .C: Thank you , sir . Here’s the receipt . Good-bye .G: Good-bye .2. C: Good morning , sir . Can I help youG: Good morning . I want to send a fax .C: Where to , sirG: To my parents .C: Can you give me your fax number , please , sirG: Certainly . It’s 612371-8999C: Thank you . Would you please sit down and wait for a while G: Good . Thank you very much .C: All done , sir . Here you are . How would you like to pay G: I’ll pay in cash . How muchC: It’s 90 RMB Yuan altogether .G: OK . Can I have a receiptC: Certainly , sir . Here you are .G: Thank you very much . Bye.C: Good-bye .3、typing serviceG : Excuse me . I want to have this document typed , please .C : All right , madam .G : How much does it cost one pageC : For A4,twenty four Yuan each page , and A3 , thirty Yuan . Which would you preferG : A3 , please . When can I pick it upC : In half an hour .G : OK , I’ll be back in forty minutes .30 minutes laterG : Hello .Is it doneC : Yes , madam . Here is your original script and the typed one . Can you make some correctionsG : Sure……….Very well done . I couldn’t find any mistakes .C : In this case , let me print it for you now . Could you please wait for a few secondsG : No problem . Go ahead .C : All done , madam . Here you are .G : Oh , this is quick Charge it to my room then .C : All right . Could you please show me your room card or room key G : Oh , yes . Here is my room card .C : Room 1102 . And now, Ms .Bush , can I have your signature hereG : Certainly . There .C : Thank you very much , madam .总机基本句型LongHill hotel, May I help you龙禧大酒店,能为您服务吗Just wait a moment and I’ll connect you.请等一下,我替您接通;Please press 0 and then the area code and the number.请先拨0,再拨区号和电话号码;May I take a message for you我帮您传个口信好吗They aren’t answering.没有人接听;Which extension什么分机号码Don’t hang up , please.请勿挂断;Sorry , the line is busy.对不起,线路忙;Hold in , please . I’ll put through to the information desk .请别挂电话,我给您接问讯处;情景对话1、C : LongHill hotel . May I help youG : Yes . Could you put me through to room 1002, pleaseC : Certainly , sir . Just a moment , please .2、C : LongHill hotel . Can I help youG : May I speak to Miss Grace , pleaseC : Do you know her room numberG : I’m sorry . I don’t know .C : Hold on , please , I’ll put you through to the information .3、C : Operator . Can I help youG : Yes , I’d like to know how to make outside calls .C : For calls in HangZhou , please press 0 first and then the number you want .G : I see . And what about calls outside HangZhou .C : For calls outside HangZhou , please press 0 and then the area code and the number .G : Thank you very much .客房基本句型一、打扫房间1、Housekeeping. May I come in客房服务员,我能进来吗2、I’m sorry to trouble you, sir May I clean the room now对不起,打扰了,先生,现在我能为您打扫房间吗3、Would you like me to make your bed now现在我能为您整理床铺吗4、When would you like me to do room , sir您要我什么时候来为您整理房间,先生5、Shall we come back later我们等一会再来,好吗6、I hope I’m not disturbing you.我希望没有打扰您7、 I’m coming to change the sheets and pillowcases.我来调换床单和枕套8、We will come and clean your room immediately.我们马上就来打扫您的房间;9、Can you tell me your room number您能告诉我您的房号吗10、A repairman will come and check it right away.修理工会马上来检查;11、Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的;12、Have you check your room您检查过您的房间了吗13、It takes half an hour to finish cleaning .打扫房间一般花半个小时;14、It will take 6 hours to repair the water pipes .修理水管要花6个小时;15、Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事,我会尽快答复您 ;16、May I have your room number card可以把房号牌给我吗17、My English is not good enough for me to take down what you said . Here’s a pen and paper for you .我的英语不够好,记不下您说的话;这儿有笔和纸给您;您的衣柜里有专用洗衣袋和洗衣单;早上九点半以前送去洗的衣服,当天下午五点半以前能送回来;二、洗衣服务1、Laundry service. May I come in洗衣服务,我可以进来吗2、Good morning, I’ve come to collect your laundry.早上好,我来取您要洗的衣服;3、Would you please fill in the laundry list请您填一下洗衣单好吗4、Please sign on the laundry list, sir/madam请您在洗衣单上签名好吗先生/女士5、When would you like your laundry back您要什么时候取回送洗的衣服6、You laundry will be ready by this evening.您送洗的衣服会要今天下午6点钟洗好;7、Here’s your laundry, madam.女士,这是您送洗的衣服;8、You’d better check your laundry.您最好查看一下洗好的衣服;9、We have express laundry service.我们有快速洗衣服务;10、Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service.您送洗的衣服明天下午可以洗好,如果您需要的话,我们可以在今天晚上洗好,不过这是快件,要另外加收费用;三、其它1、I’m afraid that you have to pay an indemnity. It’s a hotel policy.恐怕您得赔偿;这是酒店规定;2、According to our regulation, I think you should pay 220 Yuan.根据酒店的规定,我想您得赔偿220元;3、I’m awfully sorry to have broken your glasses while cleaning the room.对不起,清洁房间时我不小心把您的眼镜打破了;4、Here is the master switch, Please be sure to insert the keyboard into its slot.这是总开关;请记住把钥匙牌插入它的槽内情景对话Laundry service1．C ：Good afternoon . Can I help youG : This is Mrs. Peker in room 705 .I want to have my coat dry-cleaned. Can you ask someone to pick it upC : Yes . But I’m afraid it’s too late for today’s laundry .Do you need express laundryG : What time will you send my coat to my roomC : Around 6:00 p. mG : OK . How much shall I pay for the express serviceC : It’s 50% extra .G : I see . Thank you .C : You’re welcome . I’ll ask somebody to pick your laundry at once . Thank you for calling . Good-bye .2、C : Good morning , madam .G : Good morning .C : Have you got any laundryG : Yes , I have . Here are my blouses and coat .C : Anything elseG : Oh , yes . My husband also has got some laundry . Those are this suit and shirts .C : Are they to be dry-cleanedG : Oh , no . Only the suit and coat are to be dry-cleaned .C : Very well , madam .G : Thank you very much .C : With pleasure .Room cleaning1、C : Housekeeping . May I come inG : Yes . Come in , please .C : Would you like me to make your bed nowG : Yes ,please . This bed is very comfortable .C : I’m glad you are please with it . I hope you will enjoy your stay .G : I’m already enjoying . Thank you .2、C : Housekeeping . May I come inG : Yes , please .C : When would you like me to do your room , sirG : You can do it now if you like . I am going down for my breakfast .C : Thank you , sir .3、C : Housekeeping . May I come inG : Yes , what is itC : I’m sorry to trouble you , sir . May I clean the room nowG : Well , I’m going to meet some friends .C : Shall we come back laterG : Yes , please clean it when I’m out .C : All right .G : Thank you .C : Glad to be of service .餐饮服务基本句型1、Chinese restaurant . May I help you 中餐厅,能为您服务吗2、Welcome to our restaurant . 欢迎光临我们餐厅3、When would you like your table 您什么时候用餐4、How many person , please 你们一共有几位5、I’m sorry , the restaurant is full now . 对不起,餐厅客满了;6、Do you have a reservation , sir 先生,您有预订吗7、Is it only two of you 就你们两位吗8、Do you have a meal voucher 您有餐券吗9、Where would you like to sit , sir 先生,您喜欢坐哪儿10、Is this table all right 这张桌子可以吗11、Take a seat , please . Here is the menu . May I take your order , sir 请坐,给您的菜单,先生,您要点菜吗12、Are you ready to order 您要点菜了吗13、What would you like to have drink 您要喝点什么14、Would you care for soup 您要汤吗15、I’m sorry , there isn’t any left很抱歉,这个菜供应完了;16、Here is you’re the smoke fish . 这是您的烟熏鱼;17、Will that be all , sir 就这些吗18、What would you like to have , coffee or tea 您要喝咖啡还是茶;19、The buffet is over there . Please help yourself . 自助餐在那边;请随意取用;20、We are open from 17:00 to 21:30 我们从17：00一直营业到21：3021、Will you dine a la carte or take the table d’hote 您想点菜呢还是吃套餐22、Would you mind serving now 现在上菜好吗23、Pardon me . I’ve made a mistake about your dish . 请原谅,我把您的菜弄错了;24、I’m really sorry . I’ll do it again for you at once . 实在对不起,我马上为您重做;25、Anything else would you like 您想再要点别的吗情景对话Take reservation预订1、C : Chinese restaurant . May I help youG : Yes , I’d like to reserve a table by the window , please .C : For what time , sirG : Around 7:00pm . This evening .C : For how manyG : Four .C : Can I have you name , please , sirG : Blake .C : A table by the window for four this evening at 7:00 for .G : That’s right .C : Thank you for calling us , .Seating guest领座C : Good evening , sir . Welcome to our restaurant .G : Good evening .C : How many persons , pleaseG : A table for eight , please .C : Where would you like to sitG : Well , by the window , please .C : I’ll show you to your table . This way , please . Is this all rightG : Ok . That’s really fine .C : Please take a seat , sir .G : Thanks .C : A waiter will come to take your order . Just a moment , please . Take orders点菜1、C : Can I take your order , sirG : Yes , I’d like to try the steak , please .C : Any to followG : Vegetable soup , please .C : Would you like to order a dessertG : What kinds of pie do you haveC : Peach , lemon cream , and apple .G : I’d like lemon cream , please .2、C : Here you are , sir , the menu .G : Oh , thanks . What’s good tonightC : We have very good dishes for tonight , which do you prefer , GuangDong food or HangZhou foodG : I’d like HangZhou food . What do you recommendC : How about fried crisp pork and plain sauté shrimpsG : It sounds good . Ok . Give me the dishes , please .Service during the meal餐间服务1、C : Sorry to have kept you waiting , sir . Your smoked crisp fish , special spicy chicken and beer . Please enjoy your lunch .G : Thank you very much .…….C : Excuse me . May I take your plate away , sirG : Sure , go ahead .C : Here is your mushroom soup . Would you like to have some riceG : Yes , please .C : Very well , sir . Just a moment , please .C : Your water melon , sir . Will that be allG : Yes .C : Thank you . Have a nice afternoon .G : Thanks .2、C : Excuse me . Here is your noodles Sichuan style .G : Noodles But I think I want a fried rice Yangzhou style .C : Oh . I’m terribly sorry . There could have been some mistake . Let me check …… Yes , you’re right , sir . What you have ordered is a fried rice . I’m sorry . Just a moment , I’ll bring it to you right away…….. Here is the fried rice , sir . I’m so sorry for that .G : That’s all right .3、C : Are you all thought , sirG : Yes , we have finished .C : Did you enjoy your dinner , sirG : Yes ,very much .C : How do you feel the fish , sirG : It’s delicious . I prefer the fish to the pork . The pork is too oily .C : What do you think of the soupG : It’s also nice . I like it very much .C : Thank you . I’m glad you like them .At the coffee shop 咖啡厅服务1、C : Good morning , sir . A table for twoG : That’s right .C : I’ll show you to your table . This way please .….Please take a seat , sir and madam .G : Thank you .C : Here is the menu . We have both buffet-style and a la carte dishes . Which would you preferG : We’d like to have a buffet breakfast .C : The buffet is over there . Please help yourself .G : Thank you very much .C : With pleasure .In the bar酒吧服务1、C : Good evening , sir . What can I get youG : A pint of beer , please .C : We have two kinds of beer . The medium-strength beer and the export beer .G : Which is betterC : Well , the export beer is stronger , but both are the light type . We have both bottled and draught beer .G : Ok . I’ll have a glass of the stronger one , please .C : May I put it to your hotel billG : Sure , please .C : Can I have your room card , please , sirG : Oh , yes . Here you are .Room service送餐服务1、C : Room service . Can I help youG : Yes . Can I have my breakfast brought into my roomC : Certainly , sir . Would you give me your name and your room number , pleaseG : Yes . My name is Clinton and my room number is 1116.C : At what time would you like it ,G : Now , please .C : A continental breakfastG : Yes .C : With coffee or teaG : Coffee , please .C : Orange juice or apple juiceG : Apple juice .C : For how many peopleG : Two . How long will it takeC : I’ll be up immediately , .G : That’s fine . Thank you .C : You’re welcome .2、C : Room service . May I come inG : Come in , please .C : Good morning , madam . Here is the breakfast .G : Just put it on the table , please .C : Would you like anything elseG : No , thanks . That’s enough for me .C : Please call us if you need anything else .G : Thanks .C : Please sign the bill .G : Yes….here you are .C : Thank you . Please enjoy your breakfast . Good-bye .收银服务基本句型Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card 先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;情景对话Presenting the bill结账服务1、G : Waiter Can I have the bill , please .C : Yes , sir . Just a moment , please .Here is your bill, sir . The total is 650 yuan .G : Well , what’s this forC : That’s for the wine , sir .G : I see .C : Would you like to sign for itG : All right .C : May I have you room card or room keyG : Sure . Here it is , room 1208.C : Thank you , sir please sign here . Have a nice evening .2、C : Would you like anything else , sirG : No , thank you . We’ll take the bill now.C : Yes . One moment , please . How would you like to pay for it , sir .G : Do you accept credit cardC : Certainly , sir . Which kind have you gotG : VISA card .C : That’ll be fine . May I take a print of your cardG : Here you are .C : Thank you , sir . Please wait a moment . I’ll be right back . Could。

与酒店英语相关的英文对话

下面是一些酒店英语相关的英文对话示例：Dialogue 1: Check-inFront Desk: Good afternoon, welcome to our hotel. Do you have a reservation?Guest: Yes, I have a reservation under the name of [Guest's Name].Front Desk: Thank you, [Guest's Name]. I found your reservation. You booked a double room for three nights. Is that correct? Guest: Yes, that's correct.Front Desk: Excellent. Do you have any luggage?Guest: Yes, I have two suitcases.Front Desk: Alright, I will arrange for a bellboy to bring them to your room. Your room number is 201, on the second floor. Here is your room key.Guest: Thank you. What time is the check-out?Front Desk: Check-out time is at 12 noon. If you need a later check-out, please let us know in advance.Dialogue 2: Inquiry about ServicesGuest: Excuse me, where can I have my laundry done?Front Desk: We offer laundry services here at the hotel. You can leave your laundry in the laundry bag in your room, and we will collect it during the day.Guest: Thank you. Are there any restaurants in the hotel?Front Desk: Yes, we have an on-site restaurant that serves both local and international cuisine. You can have breakfast, lunch, and dinner here.Guest: That sounds good. What time does the restaurant open? Front Desk: The restaurant opens at 7 am and closes at 10 pm. Dialogue 3: Complaint and RequestGuest: Hello, the air conditioning in my room is not working properly. It's too hot.Front Desk: I am sorry to hear that, [Guest's Name]. I will arrange for a maintenance person to check on it immediately.Guest: Thank you. Also, could you tell me if there are any fitness facilities in the hotel?Front Desk: Yes, we have a fitness center with state-of-the-art equipment. You can access it any time during the day.Guest: That's great. Could you tell me how to get there?Front Desk: Sure, the fitness center is located on the ground floor, next to the swimming pool. You can take the elevator downstairs and follow the signs.Guest: Thank you very much for your help.Front Desk: You are welcome, [Guest's Name]. If you need anything else, please don't hesitate to contact us.Dialogue 4: Check-outFront Desk: Good morning, [Guest's Name]. Is everything okay with your stay?Guest: Yes, everything was great. The room was clean and comfortable, and the service was excellent.Front Desk: Thank you for your feedback. Here is your check-out form. Please fill it out and return it to us.Guest: Alright, I will do that. Also, could you tell me if there is a shuttle service to the airport?。

关于酒店checkin英语对话

关于酒店check in英语对话出国旅游，即使没有一口流利的英语，了解一些常用的旅游英语口语也是很有必要的!今天店铺在这里为大家分享一些关于酒店check in英语对话，希望这些实用口语会对大家有所帮助!关于酒店check in英语对话篇一C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?G: That’s it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…G: October 24.C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it withyou all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.关于酒店check in英语对话篇二A：Hi, Todd. Long time no see.嗨，托德，好久不见了。

酒店常用英语口语对话

酒店常用英语口语对话以下是一些酒店常用的英语口语对话：1.Good morning/afternoon/evening. （早上/下午/晚上好。

）2.How are you? （你好吗？）3.Fine, thank you. （很好，谢谢。

）4.Please have a seat. （请坐。

）5.Can I help you? （我能帮你吗？）6.Yes, please. （是的，请。

）7.Here is your room key. （这是你的房间钥匙。

）8.Here is your room. （这是你的房间。

）9.Enjoy your stay. （祝您住宿愉快。

）10.Can I have a wake-up call? （我能要个叫醒服务吗？）11.What time would you like the wake-up call? （您想要什么时间的叫醒服务？）12.Please wait a moment. （请稍等片刻。

）13.May I have your name, please? （请问您的姓名是？）14.May I have your room number, please? （请问您的房间号码是？）15.Please sign your name on the bottom line if you wantto cash the check. （如果您想兑现支票，请在底线上签名。

）16.Your room is ready, sir. （您的房间已经准备好了，先生。

）17.Here is your key. （这是您的钥匙。

）18.Your room is on the second floor. （您的房间在二层。

）19.Goodbye and thank you for coming to our hotel. （再见，感谢您光临我们的酒店。

）。

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听说过吗？躺在床上能和外教一对一练英语口语！！！！超牛！！免费体验史上最牛英语口语学习，太平洋英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。

请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。

但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。

但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~May I have your name, please?请问尊姓大名May I have your check-out time, please? 请问您什么时候结帐离开？May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2．麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Kunshan? 请问您想要何时参观昆山？When would you like to have lunch? 请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How would you like to settle your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。

这里是服务台，请问您需要服务吗？（三）回答1.一般性的回答I see, sir.我明白了，先生。

Certainly, sir.好的，先生。

2.请对方再等一会儿Just a moment, please.请稍等。

Thank you for waiting.您久等了，先生。

I am very sorry to have kept you waiting. 很抱歉让您久等了。

Could you wait a little longer, please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。

4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便。

I would like to apologize for the mistake. 为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答You are welcome.不客气。

Thank you, sir.谢谢您，先生。

Thank you very much.非常感谢您。

6.交给客人某些东西时，可以说Here you are.您要的东西在这里。

Here is your room key.这是您的房间钥匙。

Here it is.这是您的东西。

7．当客人准备离开时，可以说：Have a nice day.祝您有美好的一天。

Please enjoy your stay祝您住宿愉快。

We hope to see you again soon. 希望不久能再次见到您。

Thank you for staying with us.谢谢光临。

8．当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon?对不起？Pardon me?对不起？I beg your pardon?对不起请再说一遍好吗？Could you repeat that, please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。

例如：“Hello, this is Information Desk.”您好，这里是问询处。

“Information Desk speaking. May I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number.不好意思，您打错电话了。

This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。

如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservatio ns.这里是客房预约处，我帮您转接到餐厅预约柜台。

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。

我们无法为您转接中式餐厅。

请您改拨2234-1156好吗？3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生现在外出。

他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。

请您在线上稍侯好吗？I’ll tell him to call you back when he returns.他回来时，我会请他回电。

May I have your name and phone number, please?请告诉我您的大名和电话好吗？4.当会话结束时结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling.感谢您的来电。

You are welcome, sir.先生，不客气。