美国卓越绩效评价准则中英文对照版

评论:0 条查看:86 次jackiefeng发表于 2008-12-23 10:13

1 Leadership (120 pts.)

1 领导（120分）

The Leadership Category examines HOW your organizations SENIOR LEADERS guide and sustain your organization. Also examined are your organizations GOVERNANCE and HOW your organization addresses its ethical, legal, and community responsibilities.

领导类目检查组织的高层领导者如何引领组织并保持组织可持续发展。也检查组织的治理以及组织如何确立它的道德的、法律的和社会的责任。

Leadership: How do your senior leaders lead(70

pts.) Process

高层领导：高层领导者是如何领导的（70

分）过程

Describe HOW SENIOR LEADERS guide and sustain your organization. Describe HOW SENIOR LEADERS communicate with your WORKFORCE and encourage HIGH PERFORMANCE.

说明高层领导者如何引领组织并保持组织可持续发展。说明高层领导者如何与员工沟通并鼓励高绩效。

Within your response, include answers to the following questions:在报告中，要答复以下问题：

a. VISION and VALUES

a. 愿景和价值观

(1) HOW do SENIOR LEADERS set organizational VISION and VALUES HOW do SENIOR LEADERS DEPLOY your organization VISION and VALUES through your LEADERSHIP SYSTEM, to the WORKFORCE, to KEY suppliers and PARTNERS, and to CUSTOMERS and other STAKEHOLDERS, as appropriate HOW do SENIOR LEADERS personal actions reflect a commitment to the organizations VALUES

(1)高层领导者如何确立组织的愿景和价值观高层领导者如何通过组织的领导系统将组织的愿景和价值观展开到全体员工、关键供应商和合作伙伴、顾客和其它利益相关者（适用时回答）他们的个人行为如何反映出其对组织价值观的承诺

(2) HOW do SENIOR LEADERS personally promote an organizational environment that fosters, requires, and results in legal and ETHICAL BEHAVIOR

(2)高层领导者如何身体力行地推动一种培育、要求和实现守法行为和道德行为的环境

(3) HOW do SENIOR LEADERS create a SUSTAINABLE organization HOW do SENIOR LEADERS create an environment for organizational PERFORMANCE improvement, the accomplishment of your MISSION and STRATEGIC OBJECTIVES,INNOVATION, competitive or role model PERFORMANCE leadership, and organizational agility HOW do they create an environment for organizational and WORKFORCE LEARNING HOW do they personally participate in succession planning and the development of future organizational leaders

(3)高层领导者如何创建一个具有可持续性的组织高层领导者如何创建一种促进绩效改进、使命和战略目标实现、创新、具有竞争力或领军地位，以及保持敏捷性的环境如何创建一种组织和员工学习的环境他们如何亲自参与组织继任计划和培养未来的领导者 and Organizational PERFORMANCE

b. 沟通和组织绩效

(1) HOW do SENIOR LEADERS communicate with and engage the entire WORKFORCE HOW do SENIOR LEADERS encourage frank, two-way communication throughout the organization HOW do SENIOR LEADERS communicate KEY decisions HOW do SENIOR LEADERS take an active role in reward and recognition programs to reinforce HIGH PERFORMANCE and a CUSTOMER and business focus

(1) 高层领导者如何与组织的全体员工沟通并激发他们高层领导如何鼓励在整个组织内进行坦诚的、双向的沟通高层领导是如何就关键决策进行沟通高层领导者如何在员工奖励和认可方面担当积极的角色以促进高绩效和强化以顾客和业务为中心

(2) HOW do SENIOR LEADERS create a focus on action to accomplish the organizations objectives, improve PERFORMANCE, and attain its VISION What PERFORMANCE MEASURES do SENIOR LEADERS regularly review to inform them on needed actions HOW do SENIOR LEADERS include a focus on creating and balancing VALUE for CUSTOMERS and other STAKEHOLDERS in their organizational PERFORMANCE expectations

(2) 高层领导者如何确立对行动的重视以完成组织的目标、改进绩效和达成愿景高层领导定期评审哪些绩效指标以便采取必要的行动高层领导者在组织的绩效期望中如何顾及均衡地为顾客及其他利益相关者创造价值