酒店英语情景对话.doc
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xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
4．How about your hotel’s location
请问贵酒店位于哪里
5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.
如需进一步了解，请随时与我们联系。
其他服务类
42．Does it include breakfast
包括早餐吗
43．The tax and breakfast are also included.
税及早餐也包括在内。
12．Does your hotel have pick-up service
请问贵酒店有接车服务吗
请问贵酒店有什么设施
9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and
本酒店有四种类型餐馆，大堂吧，会议室,健身会所,商场及（KTV设施）。
（KTV equipment）。.
因您较晚入住，您可以为您的预订作个担保吗
81．How woቤተ መጻሕፍቲ ባይዱld you like to guarantee your reservation
请问您以什么方式为您的预订作担保
83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗
89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用
我们酒店位于深圳市盐田区。本酒店离深圳火车站40分钟车程，到深圳机场85分钟.
6．What’s the level of your hotel
请问贵酒店是几星级的
7．Our hotel is a five-star hotel.
本酒店是五星级的酒店。
8．How about your hotel
’s facilities
36．Could you hold the line, please I’ll check our room availabilities for those days.
麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation.
20．Does your company have contract with our hotel
请问贵公司与我们酒店有协议吗
22．Please hold on for a moment, Mr Smith.
史密夫先生，麻烦请您稍等。
71．I will get someone who can speak English well to talk to you.
麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I
’ll check the availability for you.
麻烦请您稍等，我查询能否可以提供给您。
41．Could you hold on for a moment please I
’ll check our reservation record.
日常用语（句子）：
酒店常用英语
Restaurant酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以
Boutiquehotel精品酒店Resort度假村
B&B家庭式酒店
King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房
很抱歉，不可以。但您可以看到周围美丽的泳池
/湖景。
64．Perhaps you have a cheaper room
或许您们还有更便宜的房间吧
65．Sorry, the quoted rate is lowest.
不好意思，这个报价已经是最低了
。
68．The room is spacious and cosy, I
请勿打扰牌
PleaseMakeUpsign/PMUsign
请收拾房间牌
check-out
退房
check-in
登记入住
lobby
大堂
Ownerresponse:业主回复
基本信息
23．May I have your name, please
请问您贵姓
10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.
已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。
39．Certainly, we’ll hold the room until you arrive.
’m sure you will enjoy yourself.
房间既宽敞又舒适，我肯定您会过得愉快。
70．May I recommend deluxe suite It
’s more luxurious and comfortable.
我向您推荐豪华套房，更豪华更舒适的。
担保取消原则
18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.
我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us.
如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance.
Studiosuite公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾
Receptionist前台接待
Reception/Frontdesk前台Coach旅游大巴
Reservation预订（不是预定）Doorman门房门童
13．Yes, please contact the concierge for details.
有的，详细内容请联系礼宾台。
16．What is your hotel’s website and email address
请问贵酒店的网址及邮址
17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to我us们.酒店的网址是
Housekeepingstaff客房清洁人员
Roomservice客房服务，有时特指客房送餐服务Ground花园
Tip
小费
Servicecharge服务费
Turndown
开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）
Executiveroom
商务房
Shuttlebus
班车
DoNotDisturbSign/DNDsign
卡号及有效期限通知我们，或预付壹晚的房租作订金。
84．Let me repeat your reservation to ensure it is correct.
让我为您重复一下您的预订以确保无误。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点，除用现金或信用卡担保外。
房型资讯类
1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间
2：What kind of room do you have
请问贵酒店有什么房间类型
3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).
当然可以，我们将为您保留房间直到您的到来。
疑难解答类
19．I am sorry, no deluxe room is available.All rooms are unavailable.
>很抱歉，提供不了豪华客房。/所有房间都订满了。
100．I’afraidm we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗
麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party
与您同行有多少人
50．I’ll arrive one day early. Is that OK
我那天早点到，可以吗
56．We’ll send a confirmation to you soon.
Would you like to make a guaranteed reservation by credit card
非担保的预订只能保留到当天下午６点。若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗
80．Would you like to guarantee your room for late arrival
我们酒店有标准房，高级房，豪华房，行政房。除此之外还有一些套房。而且我们酒店还设有不吸烟楼层及连通房。
14．Can I get harbor view in your hotel
我可以看到海景吗
15．I am sorry, you can
’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.
44．We have a special family package plan
我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.
如需加床，我们将会收取人民币300元,婴儿床是免费的
您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight.
59．What time do you expect to arrive, Sir
请问大概什么时候到酒店，先生
46．What time will the guest be arriving
客人大概什么到达酒店
11．How long will you stay in our hotel
请问您打算逗留多长时间
4．How about your hotel’s location
请问贵酒店位于哪里
5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.
如需进一步了解，请随时与我们联系。
其他服务类
42．Does it include breakfast
包括早餐吗
43．The tax and breakfast are also included.
税及早餐也包括在内。
12．Does your hotel have pick-up service
请问贵酒店有接车服务吗
请问贵酒店有什么设施
9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and
本酒店有四种类型餐馆，大堂吧，会议室,健身会所,商场及（KTV设施）。
（KTV equipment）。.
因您较晚入住，您可以为您的预订作个担保吗
81．How woቤተ መጻሕፍቲ ባይዱld you like to guarantee your reservation
请问您以什么方式为您的预订作担保
83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗
89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用
我们酒店位于深圳市盐田区。本酒店离深圳火车站40分钟车程，到深圳机场85分钟.
6．What’s the level of your hotel
请问贵酒店是几星级的
7．Our hotel is a five-star hotel.
本酒店是五星级的酒店。
8．How about your hotel
’s facilities
36．Could you hold the line, please I’ll check our room availabilities for those days.
麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation.
20．Does your company have contract with our hotel
请问贵公司与我们酒店有协议吗
22．Please hold on for a moment, Mr Smith.
史密夫先生，麻烦请您稍等。
71．I will get someone who can speak English well to talk to you.
麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I
’ll check the availability for you.
麻烦请您稍等，我查询能否可以提供给您。
41．Could you hold on for a moment please I
’ll check our reservation record.
日常用语（句子）：
酒店常用英语
Restaurant酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以
Boutiquehotel精品酒店Resort度假村
B&B家庭式酒店
King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房
很抱歉，不可以。但您可以看到周围美丽的泳池
/湖景。
64．Perhaps you have a cheaper room
或许您们还有更便宜的房间吧
65．Sorry, the quoted rate is lowest.
不好意思，这个报价已经是最低了
。
68．The room is spacious and cosy, I
请勿打扰牌
PleaseMakeUpsign/PMUsign
请收拾房间牌
check-out
退房
check-in
登记入住
lobby
大堂
Ownerresponse:业主回复
基本信息
23．May I have your name, please
请问您贵姓
10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.
已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。
39．Certainly, we’ll hold the room until you arrive.
’m sure you will enjoy yourself.
房间既宽敞又舒适，我肯定您会过得愉快。
70．May I recommend deluxe suite It
’s more luxurious and comfortable.
我向您推荐豪华套房，更豪华更舒适的。
担保取消原则
18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.
我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us.
如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance.
Studiosuite公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾
Receptionist前台接待
Reception/Frontdesk前台Coach旅游大巴
Reservation预订（不是预定）Doorman门房门童
13．Yes, please contact the concierge for details.
有的，详细内容请联系礼宾台。
16．What is your hotel’s website and email address
请问贵酒店的网址及邮址
17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to我us们.酒店的网址是
Housekeepingstaff客房清洁人员
Roomservice客房服务，有时特指客房送餐服务Ground花园
Tip
小费
Servicecharge服务费
Turndown
开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）
Executiveroom
商务房
Shuttlebus
班车
DoNotDisturbSign/DNDsign
卡号及有效期限通知我们，或预付壹晚的房租作订金。
84．Let me repeat your reservation to ensure it is correct.
让我为您重复一下您的预订以确保无误。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点，除用现金或信用卡担保外。
房型资讯类
1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间
2：What kind of room do you have
请问贵酒店有什么房间类型
3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).
当然可以，我们将为您保留房间直到您的到来。
疑难解答类
19．I am sorry, no deluxe room is available.All rooms are unavailable.
>很抱歉，提供不了豪华客房。/所有房间都订满了。
100．I’afraidm we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗
麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party
与您同行有多少人
50．I’ll arrive one day early. Is that OK
我那天早点到，可以吗
56．We’ll send a confirmation to you soon.
Would you like to make a guaranteed reservation by credit card
非担保的预订只能保留到当天下午６点。若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗
80．Would you like to guarantee your room for late arrival
我们酒店有标准房，高级房，豪华房，行政房。除此之外还有一些套房。而且我们酒店还设有不吸烟楼层及连通房。
14．Can I get harbor view in your hotel
我可以看到海景吗
15．I am sorry, you can
’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.
44．We have a special family package plan
我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.
如需加床，我们将会收取人民币300元,婴儿床是免费的
您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight.
59．What time do you expect to arrive, Sir
请问大概什么时候到酒店，先生
46．What time will the guest be arriving
客人大概什么到达酒店
11．How long will you stay in our hotel
请问您打算逗留多长时间