客房服务英语100句.doc

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酒店英语100句

基本待客英语基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开？May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2．麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Foshan?请问您想要何时参观佛山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How would you like to settle your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.中午好，先生，欢迎光临佛山电子宾馆Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you?早上好，先生。

客房服务英语100句

Housekeeping （客房服务英语）1．Housekeeping ．May I come in 我是客房服务员，可以进来吗2．When would you like me to do your room ，sir 您要我什么时间来给你打扫房间呢，先生3．You can do it now if you like ．如果您愿意，现在就可以打扫。

4．I would like you to go and get me a flask of hot water ．我想请你给我拿一瓶开水来。

5．I'm sorry that your flask is empty ．很抱歉您的水壶空了。

6．May I do the turn-down service for you now 现在可以为您收拾房间了吗7．Oh，thank you ．But you see ，we are having some friends over ．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

8．Could you come back in three hours 你能不能过 3 小时再来整理9．Certainly ，madam．I'll let the overnight staff know ．当然可以，女士。

我会转告夜班服务员。

10．Would you tidy up a bit in the bathroom 请整理一下浴室好吗11．I've just taken a bath and it is quite a mess now ．我刚洗了澡，那儿乱糟糟的。

12．Besides ，please bring us a bottle of just boiled water ．此外，请给我们带瓶刚烧开的水来。

13．It's growing dark ．Would you like me to draw the curtains for you 天黑下来了，要不要我拉上窗帘14．Is there anything I can do for you 您还有什么事要我做吗15．I'm always at your service ．乐意效劳。

客房服务英语100句

Housekeeping (客房服务英语)1．Housekeeping．May I come in我是客房服务员，可以进来吗2．When would you like me to do your room，sir您要我什么时间来给你打扫房间呢，先生3．You can do it now if you like．如果您愿意，现在就可以打扫。

4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。

5．I'm sorry that your flask is empty．很抱歉您的水壶空了。

6．May I do the turn-down service for you now现在可以为您收拾房间了吗7．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

8．Could you come back in three hours你能不能过3小时再来整理9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。

我会转告夜班服务员。

10．Would you tidy up a bit in the bathroom请整理一下浴室好吗11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。

12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。

13．It's growing dark．Would you like me to draw the curtains for you天黑下来了，要不要我拉上窗帘14．Is there anything I can do for you您还有什么事要我做吗15．I'm always at your service．乐意效劳。

酒店前台英语100句.doc

酒店前台英语100句欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。

2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。

3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。

您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。

6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。

欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。

2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。

3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。

您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。

6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。

(客人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。

客房常用英文带翻译

客房常用英文带翻译常用客房英文及翻译。

在酒店住宿期间，客房是我们最常待的地方之一。

因此，了解客房常用的英文词汇是非常必要的。

以下是客房常用英文及翻译：1. Room service 客房服务。

Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。

2. Housekeeping 客房服务。

Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。

3. Check-in 入住。

Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。

4. Check-out 退房。

Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。

5. Room type 房型。

Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。

6. Amenities 设施。

席间服务英语

席间服务英语
1. “May I clear your plate?”
我可以收走您的餐盘吗？
2. “Can I get you anything else?”
还需要点其他的吗？
3. “I’ll bring your order right away.”
我会立即为您上菜。

4. Good evening! Here’s your grilled salmon with steamed vegetables. Enjoy your meal!
晚上好！这是您的柠檬黄油酱烤三文鱼配蒸蔬菜。

祝您用餐愉快！
5. Certainly. I’ll bring that right out to you.
当然。

我会马上给您送过来。

6. You’re welcome. If there’s anything else you need, feel free to ask.
不客气。

如果您需要其他的，随时告诉我。

7. Here’s your glass of red wine. Enjoy!
这是您的一杯红葡萄酒。

请慢用！
8. That sounds lovely. I’ll have another glass of red wine, please.
听起来很不错。

请再给我来一杯红葡萄酒。

酒店前台常用的100句口语表达

酒店前台常用的100句口语表达一.预订服务Good morning. This is Room reservation. May I help you?早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ?要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving?您将在何时到达？May I know your name ?您能告诉我您的名字吗？How long will you be staying?您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。

I’ll check the room availability.我查查客房预订情况。

You should pay a deposit of US $1000 beforehand .您应预期付1000美元的定金。

There is a 10 per cent discount .10%的折扣。

二.预定服务What kind of room would you like（prefer）？您希望要什么样的房间？Would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？Do you want a single room or a double room？您是要单人间还是双人间？Would a double room do？双人间可以吗？Would you like breakfast in our hotel？您要不要在饭店吃早餐？In whose name is the reservation made？是以谁的名义订的房间？How do you spell your name，please？请问您的名字怎么拼写？I’m sorry，but we don’t have any record of your reservation.对不起，我们这里没有您预订的记录。

酒店服务常用英语页

酒店服务常用英语页1. 介绍在酒店工作或旅行时，掌握一些酒店服务常用英语会非常有帮助。

本文档旨在为您提供一些在酒店工作或旅行中常用的英语短语和表达，以便您能够更好地交流和理解。

2. 预订房间2.1 预订房间•Do you have any available rooms?（你们有空房吗？）•I would like to book a room for two nights, please.（我想预订一个房间，入住两晚。

）•What type of room would you like?（您需要什么类型的房间？）•How much does a room cost per night?（每晚的房价是多少？）•Could you tell me the check-in and check-out times?（请问入住和退房时间是什么时候？）2.2 填写登记表•I need to fill out a registration form, right?（我需要填写登记表对吗？）•Here is my passport and credit card.（这是我的护照和信用卡。

）•Could you please fill in your personal information?（请填写您的个人信息。

）•Is there any additional information you need from me?（你们还需要我提供哪些信息吗？）2.3 特殊要求•I would like a non-smoking room, please.（我想要一间非吸烟房。

）•Could I have a room with a view?（我可以要一间可以看到风景的房间吗？）•I need an extra bed in my room.（我需要在房间里加一张额外的床。

）•Is there a room available with a bathtub?（有没有带浴缸的房间？）3. 入住过程3.1 搬运行李•Could you please help me with my luggage?（请帮我搬运行李。

酒店英语900句

酒店英语 900 句前厅部分Front office一、 Greeting Guests 问候客人1．Good morning，sir. 早上好，先生。

2．Good afternoon，madam. 中午好，太太。

3．Good evening，sir. 晚上好，先生。

4．Good night， madam. 晚安，夫人。

5．How are you？你好吗？Fine，thank you， and you？很好，谢谢，您呢？Fine，thanks. 很好，谢谢。

6．How do you do？您好？How do you do！您好！7．Welcome to our hotel. 欢迎光临我们饭店。

8．May you enjoy your stay in our hotel. 祝您住店期间愉快。

9．Hope you had a good trip. 希望您旅途愉快。

10．Hope you have a good journey. 祝您旅途愉快。

11．It’s nice to meet you， sir. 见到您很高兴，先生。

12．Pleasant to meet you，sir. My name is ⋯⋯见到您很高兴，先生。

我叫×××13．Welcome you back， sir. 欢迎您回来，先生。

14．Nice to see you again，madam. 很高兴又见到您，夫人。

15．Goodbye， thank you for coming. Please come again.再见，感谢您光临，希望您再次光临。

16．Have a nice day. 祝您今天愉快。

17．Have a good evening. 祝您度过一个愉快的夜晚。

18．Have a good weekend. 祝您周末愉快。

19．Good night and have a good rest.晚安，祝您休息好。

房务部英语100句

客房常用英语100句1.欢迎光临我们酒店/楼层，夫人/先生Welcome to our hotel/floor，Madam/Sir。

2.很高兴又见到你。

Nice to meet you again.3.我们将尽力为您效劳/随时为您服务。

We’ll try our best to be of service ./service for you all time.4.如果您需要帮助，请让我们知道。

If you need any help , Please let us know.5.请问现在可以为您打扫房间吗？ May I clean your room now?6.请问现在方便为您开夜床吗？ Do you need turn-down service now?7.请稍等，我们马上去办。

Just a moment please , we’ll do it right now .8.我是客房服务员，对不起打扰您了。

I’m the room attendant ,I’m sorry to disturb you.9.请问我可以知道您的房号吗？ May I know your Room number ?10.熨斗、熨衣板我们有的，我马上让服务员给您送来。

I’m going to ask the roomattendant to bring the iron and ironing board for you.11.您的房间在2F，请往这边走。

Your room is on the second floor . Just this wayplease.12.请往前走，再往右拐的那栋楼就是。

Please go straight then turn right . Just thatbuilding you faced.13.请问我还能为您做些什么？ Is there anything else I can do for you ?14.祝您住店愉快。

客房部常用英语

客房部常用英语Housekeeping Dept.一、词汇 Vocabulary1、客房部 housekeeping department /dept.2、客房设施 room facilities3、标准客房单、双人房 standard room single ,double room4、豪华单、双人客房 deluxe single /double room5、商务套房 business suite6、豪华套房 deluxe suite7、总统套房 presidential suite8、大床 king-size bed9、两张标准床 twin beds10、门 door11、门把手 door handle12、锁 lock13、防盗眼/猫眼 spy hole / spy eye14、衣柜 wardrobe15、衣柜滑门 wardrobe sliding door16、衣柜灯 wardrobe light17、衣架 hanger18、西装架 suit hanger19、裙架 skirt hanger20、裤架 trousers hanger21、衣镜 dressing mirror22、保险箱 safe box23、小冰箱/小酒吧 mini bar24、酒柜 cocktail cabinet25、行李架 baggage rack26、写字台 writing table27、梳妆台 dressing table28、抽屉 drawer29、电视机 TV setTV:television30、遥控器 remote control31、咖啡桌 coffee table32、椅子 chair33、安乐椅 easychair34、床垫 mattress35、床头板 headboard36、床头柜 bedside cupboard37、挂画 picture38、电话 telephone39、文具用品 stationery40、活页夹 folder/file41、圆珠笔 ball pen42、铅笔 pencil43、信纸 writing paper44、信封 envelope45、服务指南 service directory46、电话索引 telephone directory47、电视节目指南 movie guide48、宾客意见书 guest’s evaluation49、厦门市导游图 guide map of Quanzhou50、酒店简介 hotel’s brief introduction51、房价表 room rates/room tariff52、客房物品配置单/赔偿价格单 room equipment price list53、饮料单 room drink list54、记事本 memo55、台灯 desk/ table lamp56、床头灯 bed-side lamp57、落地灯 floor lamp58、壁灯 wall lamp59、挂灯/吊灯 pendant lamp/ hanging pendant60、吸顶灯 ceiling fitting lamp61、应急灯 emergency lamp62、卧具 Linen63、床罩 bed coverdouble people双人,individual单人64、枕套 pillow case65、枕头/枕芯 pillow66、床垫罩单 fitted sheet67、床单 flat sheet68、毛毯 blanket69、鸭绒被 comforter70、被子 quilt71、地毯 carpet72、大巾/浴巾 bath towel73、中巾/毛巾 towel74、细巾/手巾 hand towel75、地巾/脚巾 floor towel/bath mat76、浴巾架 towel rack77、毛巾架 towel bar78、防滑垫 skidproof mat79、浴室、卫生间 bathroom, toilet80、抽式面巾纸 facial tissues81、浴缸 bathtub82、浴帘 shower curtain83、莲蓬头 shower head84、水龙头 tap85、电吹风 hair-dryer86、镜子 mirror87、插座/多功能插座 socket multi-function socket88、剃须刀 shaver /razor89、牙刷 tooth brush90、牙膏 tooth paste91、梳子 comb92、香皂 soap93、枧盅/肥皂碟 soap dish94、洗发液 shampoo95、沐浴液 bath foam96、浴帽 shower cap97、漱口杯 gargle cup98、洗脸盆 washbasin99、玻璃杯 glass100、杯垫 coaster101、抽水马桶 toilet /water closet102、马桶水箱 water tank103、厕纸 toilet paper a roll of…一卷104、厕纸架 toilet paper holder105、卫生袋 sanitary bag106、拖鞋 slippers a pair of …一双107、亮鞋擦 shoe shine108、针线包 sewing kit109、烟灰缸 ashtray110、窗帘 curtain111、滑动窗 sliding window112、礼品袋 present bag113、洗衣袋 laundry bag114、洗衣单 laundry list115、干洗及烫衣单 dry-cleaning and pressing list 116、烫衣板 ironing board117、熨斗 iron /flat iron118、送餐服务 room service119、早餐门牌 doorknob menu120、茶叶 tea121、红茶 black tea122、乌龙茶 oolong tea123、茉莉花茶 jasmine tea124、绿茶 green tea125、咖啡 coffee126、咖啡伴侣 coffee mate127、糖 sugar128、盖杯 lidded cup129、袋泡茶 tea bag130、冷水壶 cold water kettle /pot131、热水壶 thermos bottle132、汤匙 spoon133、碟子 plate134、托盘 tray135、饮料 drink136、可口可乐 coca-cola137、喜力啤酒 Heneiken beer138、百威啤酒 Budweiser beer139、清凉茶 grassjelly drink140、椰子汁 coconut milk141、矿泉水 mineral water142、元秘D wonbi-D drink143、粒粒橙 snappy orange144、红牛 redbull drink145、“请勿打扰”牌 do not disturb146、门框 door frame147、开关 switch148、空调 air conditioner149、温度调节器 temperature adjuster150、空调排格 air conditioner vent151、烟雾感应器 smoke sensor152、自动洒水器 sprinkler153、垃圾桶 waste basket154、紧急出口 emergency exit155、服务按钮/铃 bell button /call button 156、赔偿 compensation157、免费 free of charge158、早餐卷 breakfast voucher159、泡茶 make tea160、铺床 make a bed161、中国日报 China Daily162、厦门晚报 Xiamen Evening newspaper 163、投诉 complaint164、处理投诉 settle a complaint165、无烟楼层 no smoking floor166、微笑服务 smiling service167、身份证 identity card /ID card168、护照 passport169、留言 leave a message170、贵重物品 valuables171、楼层服务台 floor station172、楼层服务员 chamber maid /floor attendant 173、楼层领班 room supervisor174、电梯 elevator /lift175、胶水 glue176、剪刀 scissors a pair of …一把177、变压器 transformer178、拉开窗帘 draw the curtains179、拉上窗帘 draw back the curtains180、照相机 camera181、叫醒服务 wake-up call /morning call182、健身设备 fitness facilities183、健康秤 /体重计 bathroom scales184、加床 extra bed185、折叠床 /弹簧床 Foldaway bed /spring bed /rollaway bed186、标准床 Standard bed二、酒店客房术语 Special Terms1、脏房 VD --------vacant dirty2、空房 VAC -------vacant room3、实房 OCC -------occupied room4、退房 C/O ------check out5、入住 C/I ------check in6、待修房 OOO ------out of order7、酒店占房 HU -------house use8、重锁 DL -------double locked9、请勿打扰 DND ------do not disturb10、贵宾 VIP ------very important person11、外宿 OOT ------out of town12、重要贵宾 VVIP -----very very important person三、客房常用英语句型 Sentences向宾客有礼貌地介绍自己 self-introducing1、我是这个房间的服务员;I’m a room attendant. I’m your room boy.2、我是楼层服务员,需要帮忙吗I’m an attendant on this floor, what can I do for you3、这里是十二楼服务台,需要帮忙吗12th /twelfth floor service desk, can I help you引领客人进房间 showing the way to this room4、先生,可以知道一下您的房号吗May I know your room number, sir /Could you tell me your room number please, sir 5、先生,我可以领您到房间吗May I show you to your room, sir6、先生,请您先走;After you, please, sir .7、请这边走;This way, please.8、这是您的房间,请进Here it is, sir. /Here you are, sir. /This is your room, please.Go in /This way, please 9、请用香巾;Have a wash, please.10、请用茶;Have some Chinese tea, please.清洁房间 cleaning the room11、我可以今年入房间吗May I come in12、对不起,打扰您了,我现在可以打扫房间吗I’m sorry to disturb you. May I clean your room now13、我可以小整理一下房间吗May I make the beds now14、对不起,先生,我可以继续清扫吗Excuse me, sir. But I haven’t finished. Shall I continue15、对不起,我结束这间房后立即为您清扫;Excuse me, I’ll clean your room as soon as I’ve finished this one.16、我们总是按照要求早整理房间;We always get rooms made up early on request.17、打扫卫生一般需要半个小时;It usually takes half an hour to finish cleaning.向客人介绍房间设施 about the room facilities18、先生,这是电灯开关,那是温度调节器;This is the light switch and that is the temperature adjuster, sir.19、先生,电视机开关在床头柜上,您按这按钮就可以打开电视;Sir, the TV power button is on the bedside cupboard. You can turn on the TV by pressing the button.洗衣服务 laundry service20、您有什么要洗的吗Have you any laundry21、我们酒店有提供普通服务和快洗服务,您是水洗还是干洗Our hotel offers regular /ordinary service and express service22、如果您急需,我们有四小时的快洗服务,但要额外付出100％的费用;If you are in a hurry ,we have a four-hour express service. Do you need washing and dry-clean23、只要把它烫平,是吗Is this for pressing only24、您的这件衣服适合干洗,但您填写的是水洗单,请问您的意见We think your shirt is suitable for dry-cleaning, but you filled in the washing sheet.Do you need to change it25、对不起,您的衬衣在洗的时候损坏了;Sorry, your shirt was damaged in the wash.26、您要快洗服务还是普通服务Would you like express service or ordinary service27、小姐,请问您的长裤要不要烫中线Miss, would you like the crease to be ironed for your trousers or not28、先生,在检查您要洗的衣服时,我们发现1裤子破了个洞,要不要帮忙缝上2衣物上有褪色的地方,要不要继续洗Sir, we found a hole/tear with the trousers among your laundry,1would you like to have it sewn up/2we found a faded spot on your laundry, shall we continue29、如果你有衣服要洗,可将它们放进浴室门后的洗衣袋内,并在洗衣单上注明您的衣服要水洗还是干洗,快洗还是普通洗,以及取回衣物的时间;If you have any laundry, please just leave it in the laundry bag behind the bathroom door. And notify in the laundry list whether you need your clothes washed, dry-cleaned, express service or ordinary service, and also what time you want to get them back.维修服务 maintenance30、喷头坏了地漏,浴间,龙头,台灯There is something wrong with the shower nozzle sink, toilet tap, desk lamp31、请稍等,我马上通知维修工;Just a moment, I’ll send the repairman to your room at once.32、对不起,今天我们的有线电视在维修,下午可能会好;Sorry, the cable TV is under examination and repair today, it probably will be this afternoon.33、别担心,我们肯定能马上修好;Don’t worry, we are sure to have it fixed right away.34、对不起,座厕堵住了;Sorry, the toilet is clogged.失物&招领 Lost and found35、先生,您能告诉我丢了什么东西吗/丢了一个钱包,可是没找到;Could you tell me what is lost, sir /A wallet, I looked for it ,but I couldn’t find it.What’s in the wallet, please /There are HK dollars, US dollars and gold necklace in the wallet.留言服务 message36、如果有人找我,请告诉他她我在10点以后回来;If someone asks for me, please tell him herthat I’ll be back at ten o’clock. 37、史密斯先生,这是约翰先生留给您的条子;Mr. Smith, this is a message for you from Mr. John.38、您要留口信吗Would you like to leave a message叫醒服务 morning call /alarm call /wake-up call service39、晚上好,先生,请问您是不是明天走Good evening, sir, Are you leaving tomorrow40、请告诉我您明天早上什么时候走/来开酒店Would you please tell me what time you will leave tomorrow morning41、明天早上七点整我将按照您的吩咐敲门叫醒您;I’ll wake you up at 7 sharp tomorrow morning by knocking at the door on request.满足客人合理需求服务 miscellaneous service42、您能给我一些信封和信纸吗Would you please give me some envelopes and writing paper43、卫生间的香皂用完了,请给我再添一块新的好吗/请稍等,我马上把香皂送到您的房间;The soap in the toilet is used up. Can you please give me a new one I’ll sent it /them up to your room, just one moment.44、我的吹风机是110V电压,请给我一个变压器;My hair dryer is 110Vvolt, please send /bring a transfer to me .45、我想要这个杯子留作纪念;/当然可以,但您要把杯子费用算到在您的房账上;I would like to keep this cup as a souvenir. / Of course, but I’ll add it to yourbill.46、您能帮我联系“的士”吗/当然可以;Can you arrange a taxi for me / Sure, of course.47、您能替我寄这封信吗Would you mind mailing this letter for me48、您是说要一个多功能插座用于手提电脑吗Do you need a multi-function socket for your portable computer49、小姐,对不起,有位客人正在使用烫衣板和熨斗,请您稍等几分钟;Excuse me, miss, the ironing board and the iron/flatiron are being used right now, would you please wait for a few minutes50、好,我马上就去办;Ok, I’ll do it immediately.51、好,我马上给您查一下;I’ll check it for you right away.52、我们马上给您送到房间;We’ll send it up to your room right now.53、我想多要10瓶啤酒/矿泉水来放在小冰箱里;I want to have 10 more beers/mineral water for my mini-bar.征求客人意见的服务54、请问您需要补……饮料名称Would you like some more…55、我可以补饮料吗May I refill your mini-bar56、如果您感觉床太硬,请问您是否需要棉被垫底,这样感觉就会柔软些If you feel the bed is too hard, would you like to have one more cotton quilt asa mattress, so you can feel a little softer57、您需要行李车吗Do you need the baggage cart为客提供咨询、解答疑难58、如何拨打国际长途/先拨8,然后拨您要的号码;How can I make an IDD call /Please dial 8 first, then the phone number you want.59、您的分机号和房间号码是一样的,酒店内部电话请拨“0”,让总机帮您转,市内电话请先拨“9”,国内外长途请先拨“8”;The extension number is just the same as your room number. For house calls, please dial zero directly, the operator will help you. Local calls, dial nine, and long distance call DDD &IDD, dial eight first, please.60、如果您有任何疑问,请与服务中心联系,电话601,603,605.If you have any queries, please contact the service center, extension 601,603, or 605.61、我把早餐券放在写字台的活页夹上了;I have put the breakfast vouchers on the file of the writing table.62、这是您的早餐门牌,如果您需要订餐,请写下时间并在您睡觉前将它挂在门外,我们酒店提供优良的送餐服务;This is your door knob menu. If you need it, just check the items for your breakfast, mark down the time and hang it outside your door before you go to bed tonight. Our hotel has very good room service.63、对不起,先生,您的房卡已经过期,请到总台办理续住手续;Sorry, sir, but you room key expires/ invalid. Please go through the extending stay procedure with the reception desk. /Please go through the procedure for extension with the reception desk.64、先生,您的房卡出了点差错,暂时无法打开房门,我先帮您开 ,等会让行李生送张新的卡给您,好吗I’m sorry, sir, I am afraid there is something wrong with the room key, so it doesn’t work. I’ll open the door for you, later I’ll ask the bellboy bring you a new one.What do you think about it65、我可以乘车去那里吗/您可以乘一路汽车去那里;May I take a bus to get there /You can get there by bus.66、请问我在哪里可以买到邮票/ 在商务中心;Can you tell me where I can buy stamps / In the business center.67、请问我在哪里可以确认机票/在票务处或商务中心;Where can I confirm my air ticket / In the ticket service or business center. 68、请问我的电池可以在哪里充电/在商务中心;Where can I have my battery recharged / In the business center.69、明天可能是什么天气/多云/雨/晴;What will the weather be like tomorrow / It will be cloudy / rainy /sunny.紧急服务如客人生病70、BELLOW先生,听说您不舒服,我们感到很不安,您现在好些了吗Mr. Below, We’re sorry to hear that you are not well. Are you feeling better now 71、需不需要请医生看看Shall we send for a doctor72、我陪您去好吗Shall I accompany you73、请好好休息;Please take / have a good rest.74、希望您早日恢复健康;Hope you’ll be all right soon. Hope you’ll get well soon75、我感冒发冷,拉肚子,胃痛I have / catch a cold feel cold, diarrhea, stomachache76、您发烧了吗Do you have a fever / temperature。

酒店客房实用英语

客房部英语100 句1．May I vacuum the carpet now? 请问我现在可以吸尘吗？2．I am sorry to disturb you, May I replenish the minibar for you? 不好3．Excuse me sir /miss, you room is available now Is there any thing else I can do for you.4．May I an adapter/extension cord, nail clipper scissors, tran sformer,quilt,bla nket,heater,pillow,towel ....................5．Would you please fill in the laundry list?6．Do you need express service?7．Are you going to check out today?8．Good morning sir/miss. I am sorry to disturb you,May I clean you room now, and what time would you like me to come back/What time would be better convenient for you.9．Excuse me sir, are you going to check out? May I check the room now?10．Please Call me to get it back, When you finish to use , Thank you very much!11．What is you room number sir ?12．May I continue the work, or do you want me to come back later? 13．Do you need to wash these garments?14．Please clean my room now?15．Would you please fill in your comments for us?16．You key card has some problem, you need to go to the front desk to change a new one.17．Can you help me to open the Safety box?18．Where is the Chinese restaurant?19．Why the air conditioning can't make cool.20．The TV is out of order.21．There is something wrong with the toilet.22．The air conditioning is too noisy.23．Do you need wet cleaning or dry cleaning your clothes?24．Why my Computer Can you connect to the internet? I will get someone to help you right away, please wait a moment.25．Do you have any laundry?26．Do you need change the bed sheet?27．It 's my pleasure!28．We look forward to seeing you again. Have a nice trip!29．We will try our best to mend the telephone /air conditioning. As soon as possible.30．Good morning/afternoon sir, Welcome to our hotel, you room is not available now please wait a moment, it will be ready in 10 minutes? 31．Excuse sir your room has some problem, May I fix it for you now? 32．I am sorry sir, I do not understand .I will get some one to help you right away. Just a moment please!33．Excuse me I am really to disturb you, I have ready knock the door three times. So I thought you were not in the room. May I clean your room now?34．May be something wrong with your key card. I will open the door for you and will call the bellboy get new key card for you. Just amoment please.35．Do you need turn down service now?36．May I see your pass port /ID card?37．Excuse me I beg your pardon?38．Can I buy your bath robe?39．Would you please sign here?40．I will check it for you , please wait for a moment.41．It there any bank nearby the hotel. I want to exchange some Currency Our hotel provide this service.42．Do you need ice?43．May I come in and check the roomattendants w'ork?44．I am sorry sir. This is the hotel property. You can not take it away. 45．May I do the Pest Control for you and a bad smell .will leave for a while?46．I will call the engineer to fix it right away?47．Excuse me sir. You room is ready now. is there anything else I can do for you ,have a nice day!48．Do you need shoes polish service?49．Why don't I have any fruit in my room?50．You room is a non smoking room.51．Please do not hang the clothes on the light cover. It is dangerous. 52．Excuse me sir. The free alarm in your room is activated. May I check it for you!53．What is your room number? May I show you to your room? Come this way please!54．Have a good sleep! Sweet dreams!55．Just let us know if you have any question. We are always at you Service!56．How are you .Have a nice day!!57．We hope you have a pleasant stay!58．We look for ward to serving you again.59．It is nice seeing you again/ hearing that.60．May I assist you with your luggage!61．I am sorry to hear that /to disturb you / to keep you waiting.62．I feel really sorry a bout this. I will take care of it right away. 63．The water is not warm enough to take a shower64．Don't worry leave it to me65．Please Call the manger for me /take care of this right away. 66．My toilet is stopped up/blocked up.67．I am sorry ，we will send some one up to your room right away!68．I would be happy to assist you /get this for you。

中职旅游大类客房服务与管理常用英语100句

客房服务常用语100句1.Good morning , sir ．早上好，先生。

2. Good afternoon , madam ．下午好，女士。

3. Good evening , Mr . Smith ．晚上好，史密斯先生。

4.I' m at your service ．随时为您服务。

5. Have a good holiday ．节日快乐。

6. Happy birthday ．生日快乐。

7.Happy new year ．新年快乐。

8. Merry Christmas ．圣诞快乐。

9. Wish you every success ．祝您万事如意。

10. Wish you prosperous business ．祝您财源广进。

11.Do you like ...？您喜欢．.....?12.Do you mind if I ...？如果您不介意的话，我可以．.....13.Would you want ...？您需要．.....?14.You are welcome ．不必客气。

15. Yes , I understand ．好的，我明白了。

16. It ' s my duty ．这是我应该做的。

17.It doesn ' t matter ．没关系。

18.Don' t worry about it ．不必介意。

19. Thank you very much ．非常感谢。

20. Thanks for your kindness . 谢谢您的好意。

21. Let me introduce myself ．请允许我自我介绍一下。

22. May I introduce ... to you ？让我给您介绍．.....23.May I introduce myself , I ' m ..．让我来自我介绍，我叫．....24.I' d like you to meet ..．我想请您认识一下．....25.Welcome to our hotel ．欢迎光临我们饭店。

客房英语

/v_show/id_XMjIyMDk0NDQ=.html /Key Sentences（重点句子）99．Housekeeping．May I come in？我是客房的，可以进来吗？100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101．You can do it now if you like．如果您愿意，现在就可以打扫。

102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。

103．I'm sorry that your flask is empty．很抱歉您的水壶空了。

104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

106．Could you come back in three hours？你能不能过3小时再来整理？107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。

我会转告夜班服务员。

108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。

110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。

111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112．Is there anything I can do for you？您还有什么事要我做吗？113．I'm always at your service．乐意效劳。

【知识整理】酒店服务英语100句

100English sentences for hotel service1)How do you do?你好吗？2）Welcome to our hotel.欢迎光临我们酒店。

3）How are you? / How have you been? / How are you going?你好吗？/ 你近来好吗？4）Fine , thanks . /Pretty good, thanks , and you?很好，谢谢。

/相当好，谢谢，你呢？5）My name is Nancy Wang .我叫Nancy .6) May I know you name , please ?请问能告诉我您的名字吗？7) May I know you room number ,please ?请问你的房间号码是多少？8）Would you like to come with me , please ?请跟我来好吗？9）I wish you enjoy your stay at our hotel . /I wish you have a pleasant stay here .希望您在我们酒店住得愉快/ 希望您在这住得开心。

10）May I show you to your room ?我带您去房间好吗？11）Thanks for coming .谢谢光临。

12）Have a good trip .旅途愉快。

13）Hope to see you again .希望下次能再见到您。

14）Happy new year .新年快乐。

15）Merry Christmas .圣诞快乐。

16）Happy Birthday.生日快乐。

17）May I help you ? / Is there anything I can do for you ? / What can I help you ?请问需要帮忙吗？/ 我能为您做点什么吗？/ 有什么我能帮助您的吗？18）Thanks for your help .多谢您的帮忙。

宾馆客房服务英语口语对话

目录酒店部门名称NAME OF HOTEL’S DEPARTMENTS (2)英语之交流用语 (4)欢迎、问候用语 (4)征询和指路用语 (5)餐饮服务业英语口语大全 (6)餐厅常用语 (6)饭店英语交流用语.销售用语 (9)宾馆客房服务英语口语对话 (12)酒店日常服务英语用语 (13)住宿篇 (15)生活篇 (16)酒店简明英语全集BASIC ENGLISH FOR HOTEL SERVICE (17)酒店基础口语:得体的回答 (25)一些酒店服务中常用的回答用语 (25)酒店常用英语口语 (27)服务常用英语口语 (27)入住酒店常用英语口语 (28)酒店英语口语汇总 (32)酒店常用英语口语100句 (35)酒店总机英语口语 (41)总机电讯服务常用英语词汇 (42)酒店订房常用英语 (44)订房常用英语 (44)酒店预订房间英语情景对话 (45)客房预订 MAKING A RESERVATION (46)酒店前台接待处常用英语 (50)前台常用英语 (50)常用口语(1) (58)常用口语(2) (61)酒店处理投诉常用英语 (65)酒店商务中心英语口语 (68)酒店部门名称Name of Hotel’s DepartmentsAccounting Department 财务部Night Club 夜总会Lobby bar 大堂吧Music bar 音乐吧Beauty salon 美容中心Business centre 商务中心Cashier’s 收银处Chinese restaurant 中餐厅Coffee shop 咖啡厅Engineering department 工程部Food and beverage department 餐饮部Front office reception 前台办公室Housekeeping department 客房部Laundry 洗衣部Recreation department 娱乐部Reservation 订房部Room service 送餐部Security department 保安部Human resource department 人力资源部Training department 培训部Western restaurant 西餐厅Executive Office 行政办公室Public& Sales department 市场推广部Function room 宴会厅Conference room 会议室中心主楼分布：First floor: reception/front desk 接待处/前台Business centre 商务中心F/O cashier 前台收银The paradise sauna 丽池芬兰浴Ticket counter 票务处Mayfair café美华阁啡厅Lobby 大堂Lobby bar 大堂吧Music bar 音乐吧Second floor: the celebrity night club 君豪夜总会F&B Reservation desk 餐饮预定台Third floor: Chinese restaurant 中餐厅Ritzy palace 富丽宫Four floor: fitness centre 健康中心Indoor swimming pool 室外泳池Snooker room 桌球室The stylist/beauty saloon 美容美发中心Operator 总机RHKJC-CIT Betting centre Guangzhou赛马会-投注宝服务中心fifth floor Excutive office 行政办公室Public& Sales department 市场推广部F&B office 餐饮部办公室Sixth floor card room 牌艺室英语之交流用语欢迎、问候用语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

客房服务英语100句

客房服务英语100句礼貌用语1.Good morning / afternoon / evening, sir / madam.2.---How do you do ? ---How do you do?3.Is this your first visit to China / this province / our hotel?4.---How are you this afternoon / today? ---Fine, thank you, And you?5.---Thank you . ---Y ou are welcome. / My pleasure/That's all right.6.---I'm sorry. ---It doesn't matter. / That's all right.7.Thank you / Thank you very much.8.Thank you for waiting/cooperation./ Sorry to have kept you waiting.9.Hope to see you again. Have a nice journey.10.Good bye/ See you/Good night.11.Have a good time. / Have a nice holiday.12.May I help you?13.Happy birthday to you!14.Merry Christmas and happy New Y ear.服务用语15.My name is Wang Mei, you can call me "Mei".16.May I clean / make up your room now?17.When would you like me to make your bed.18.When should I send it to your room?19.This is the hair dryer cord you wanted.20.Sir, this is today's newspaper.21.Could you fill out this laundry?22.Good night. Have a nice sleep.23.The laundry bags are in the drawer of the writing desk.24.The laundry handed in before 10:00a.m,can be returned at 4:00p.m.same day.25.We have a 4-hour Express laundry Service, but the charge is double.26.I'm afraid this coat should be dry-cleaned.27.I'm sorry. As the hotel's policy, you have to pay for it.28.This is the main switch. please insert your keycard here for getting power.29.This is the temperature adjuster / lights controller.30.Should I turn the heater up / down a little bit?31.Don't forget to pull out the keycard before leaving your room.32.We have both 220v and 110v power outlets in the bathroom.33.There is a clothes brush and a shoe-polisher in the wardrobe.34.The electronics safe is in the wardrobe.35.There is a door knob menu behind the door. Just mark what you want and hang it out the door.36.This is the thermos bottle, the cold drinking water is in the washing room. The mini water boiler is over there. Please enjoy your stay.37.Here is the hot water. Thank you for your waiting.38.Please go through the procedures at the reception desk in the lobby. I'm getting your extra bed ready now.39.Please go down the front desk to renew your key-card.40.Please go down the front desk cashier on first floor to check out.41.The front desk notified me that the room is going to be checked out. Do you mind if I check the room?42.May I replenish the mini-bar for you?43.Wait a moment, please. Let me go get it/ I'll send it to you right away.44.Please wait a moment. Let me go ask somebody.45.Could you sign your name here? All the charges will be added to your account.道歉用语46.This is my fault. Please accept my apology.47.Sorry to have kept you waiting. Come in, please.48.I'm sorry to be late / disturb you.49.I'm sorry. I'm not quite sure about that. Please ask that to the operator.50.Sir. This key-card doesn't work. I'll open the door for you now, and the bellboy will bring you a new one soon.51.Sir. I'm afraid, it's too late for today's laundry.52.I'm sorry, we don't have that service.53.I'm sorry to have broken your glasses while cleaning the room. I'll pay for it.54.I'm sorry, sir / miss, I don't speak English. Let me go ask somebody to help you.55.Hold on a moment, I'll transfer your call to somebody concerned.56.I'm sorry. My English is not good enough to take down what you said. Could you write it down? Here is the pen and paper.帮助用语57.Are you sick?58.Should I call a doctor for you?59.Please take two pills each time, three times a day. Don't worry, you'll feel better soon..60.If you need anything else, please dial "6".61.I'm sorry to hear that. I will come to see it at once.62.Don't worry, sir. I'll fix it now.63.I'm sorry, please wait a moment. I'll ask someone come to fix it.64.What's missing, sir?65. I'm sorry to hear that. May I help you to look through the room if you don't mind?66.Could you tell me some details of/about your camera?67.What color /brand is it/your coat/shirt/dress/blouse/sweater?68.Where did you see it last?69.Do you mind leaving your telephone number and address to me, so I can contact you when it is found?70.I’ll inform this matter to somebody concerned.71.If you can wait a moment, I’ll ask our manager to come and deal with your request.72.(FOR TELEPHONE) I’m afraid you have dialed a wrong number. Y ou should dial “3”.其它用语73.The clinic/beauty salon is on the first floor.74.The business center is in the lobby. It offers telephone fax, and secretarial service.75.Y ou can book your air-ticket at our business center.76.Both western restaurant and coffee shop are in the lobby.77.The bookstore is over there/near the snack shop.78.We have some gift stores on the second floor.79.It’s (not too) far from here. It’ll take about 10 minutes to get there by taxi Ten Yuan will be enough.80.For any requires, just dial “6” the housekeeping center.81.If you want to reserve a dinning table/room, please dial “5717”.82.Please dial “7” for food delivery service.83.For wake-up service, please call the operator. The number is “9”.84.For outline, please dial “0”.85.To call the room, dial “8” before the room number is “9”.86.Could you fill out this laundry/form, please?87.Y ou can leave your valuables with the front cashier in the lobby. It’s free.88.Could you show me your room card /passport, please?89.Y ou can get two coffee bags free .If you want some more. Y ou must pay two Yuan each.90.There is a coffee shop service breakfast buffet every morning.91.Is’t very kind of you. However, we don’t accept tips. Thank you just the same.92.Tomorrow will bi cloudy/overcast/clear.93.The highest temperature of tomorrow is 27 degrees (centigrade).94.The room No.25 is at the end of the corridor.95.I’m glad you like it. Y ou can buy it from our housekeeping center.96.A TV-game room is on the third Floor. Maybe you’ll like it.97.The show of our nightclub starts at 9:00 every night.98.Sir /madam / miss. It’s open from 8 am to 11 pm. For details, please call 5858, recreation Dept.99.Pardon? /I beg your pardon?100.Sir. Mr. Wang came to see you two hours ago. Here is the message note.下面红色部分是赠送的总结计划，不需要的可以下载后编辑删除！2014年工作总结及2015年工作计划（精选）XX年，我工区安全生产工作始终坚持“安全第一，预防为主，综合治理”的方针，以落实安全生产责任制为核心，积极开展安全生产大检查、事故隐患整改、安全生产宣传教育以及安全生产专项整治等活动，一年来，在工区全员的共同努力下，工区安全生产局面良好，总体安全生产形势持续稳定并更加牢固可靠。

酒店对客服务英语100句

酒店对客服务英语100句1、Room reservation.What can I do for you?订房中心，我能为您做些什么？2、I will check our vacancies for tomorrow.我为您查询一下明天的房间。

3、Sorry,we have no vacancies at this time.对不起，我们现在没有空房间。

4、Which dates do you want to book the room?您想要预订哪天的房间？5、What kind of room would you like?您想要哪种类型的房间？6、What time do you think you’ll be checking in?您什么时候入住呢？7、How many nights will you stay?请问您打算住几个晚上呢？8、How many guests will there be in your party?您一行几位？9、It is in the name of Mr.Charles Green.他是以查尔斯.格林的名义预订的。

10、Could I take your name please?我能记下你的名字吗？11、I’d like to book a single room for August 18 th.我想预订8月18日那天的单人间。

12、I’ll have the room ready for you.我会为您准备好房间的。

13、What’s the rate,please?请问价钱如何？14、We are fully booked on that day.我们那天的预订已经满了。

15、Could you recommend me another hotel?你能帮我推荐另外一家酒店吗？16、What’s your tourist party’s name、请问你们旅行团队名字是什么？17、Can I see your identity card?我能看一下您的身份证吗？18、How long will the guest be staying?客人想住多久呢？19、I’m going to have to take a deposit of ten percent of the total cost.我必须收您总价10%的定金。

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