Customer-Satisfaction-Survey-顾客满意度调查表

Customer Satisfaction Survey

顾客满意度调查表

Directions: Please rate us from Poor (1) to Excellent (10) by circling the appropriate number. If an issue falls outside your experience with Magna China, please leave it blank.

方法：请通过圈定合适的数字对我们的工作进行评价（从优秀到差，分别为10分到1分）。Please fax completed surveys to ____________ at A123 China no later than

______________

请把完成的表格在_____________之前传真给_________________。

Thank you.

谢谢！

?Customer Company Information 客户公司信息

1.) The name of your company: ____________________

公司名称：

2.) Please provide your name and title: ____________________

填写您的姓名及职位：

3.) Date you completed this survey: ____________________

完成此表格的时间：

?Product Quality 产品质量

1.) Product appearance: 产品外观

1 2 3 4 5 6 7 8 9 10

2.) Incoming receiving PPM: 进货检查不合格率(10 means product excellent)

1 2 3 4 5 6 7 8 9 10

3.) No Manufacturing Defects: (10 means excellent and no manufacturing defects.)

生产报废数（10分代表表现优秀并无生产报废数）

1 2 3 4 5 6 7 8 9 10

4.) No Warranty Claims: (10 means excellent and no warranty claims.)

索赔数（10分代表表现优秀并无索赔）

1 2 3 4 5 6 7 8 9 10

5.) Warranty Response: 索赔处理情况反馈

1 2 3 4 5 6 7 8 9 10

6.) Customer production line interrupt: 顾客生产线中断(10 means excellent, no interrupt, 5 means one time interrupt, 1 means two or more times interrupt.)

1 5 10

7.) Customers’ information because of poor quality: 顾客关于质量的通知(10 means excellent, no information, 5 means one time information, 1 means two or more times information.)

1 5 10

8.) Do you any suggestions on how we could improve our product quality?

任何建议以有利于改进产品质量情况？

?Delivery 交付

1.) Products delivered within the specified delivery window(Including premium freight): 产品在规定期限内交付(包括超额运费)

1 2 3 4 5 6 7 8 9 10

2.) Shipping documents are delivered to the correct personnel or agent: 运输单据投递正确

1 2 3 4 5 6 7 8 9 10

3.) Shipping documents are accurate:运输单据内容正确

1 2 3 4 5 6 7 8 9 10

4.) The appropriate party pays all shipping fees: 运费支付方正确

1 2 3 4 5 6 7 8 9 10

5.) Appropriate packaging is used: 包装使用得当

1 2 3 4 5 6 7 8 9 10

6.) Product labeling and identification is correct: 产品标贴正确

1 2 3 4 5 6 7 8 9 10

7.) Packaging meets your specifications: 包装符合要求

1 2 3 4 5 6 7 8 9 10

8.) Customers’ information because of poor delivery:顾客关于交付的通知(10 means excellent, no information, 5 means one time information, 1 means two or more times information.)

1 5 10

9.) Do you any suggestions on how we could improve our delivery?

任何建议以有利于改进交付情况？

?Problem Resolution 问题解决情况

1.) Clear communication: 交流表达清楚

1 2 3 4 5 6 7 8 9 10

2.) Timely resolution: 及时解决

1 2 3 4 5 6 7 8 9 10

3.) Do you any suggestions on how we could improve our problem resolution?

任何建议以有利于改进问题解决情况？

?Service and Support 服务支持

1.) Availability of spare parts: 零备件供应

1 2 3 4 5 6 7 8 9 10

2.) Speedy delivery of spare parts: 零备件运送速度

1 2 3 4 5 6 7 8 9 10

3.) Timely response to service request: 对于服务性要求回应迅速

1 2 3 4 5 6 7 8 9 10

4.) Do you any suggestions on how we could improve our service and support?

任何建议以有利于改进服务支持情况？

?Engineering 技术支持

1.) Product performance meets customer specifications: 产品性能符合客户规定

1 2 3 4 5 6 7 8 9 10

2.) Reliability meets your requirements: 产品可靠性符合客户要求

1 2 3 4 5 6 7 8 9 10

3.) Product is easy to use: 产品容易使用

1 2 3 4 5 6 7 8 9 10

4.) Product is easy to assemble at your facility: 产品容易组装

1 2 3 4 5 6 7 8 9 10

5.) Offer appropriate technology: 技术配套

1 2 3 4 5 6 7 8 9 10

6.) Do you any suggestions on how we could improve our engineering?

任何建议以有利于改进技术支持情况？

?Sales and Customer Service 销售和客户服务

1.) Quick Responsiveness: 信息回应迅速

1 2 3 4 5 6 7 8 9 10

2.) Positive Attitude: 积极的态度

1 2 3 4 5 6 7 8 9 10

3.) Competitive Pricing: 有竞争的价格

1 2 3 4 5 6 7 8 9 10

4.) Clear Communication: 表达清楚

1 2 3 4 5 6 7 8 9 10

5.) Detailed Explanations: 表述详细

1 2 3 4 5 6 7 8 9 10

6.) Do you any suggestions on how we could improve our sales and customer service?

任何建议以有利于改进销售和客户服务情况？

?Additional Comments: 其他建议

If you have any suggestions on how we could better serve you in the future, please provide your remarks below(Attached another sheet is appreciated):如果您对改进我们将来工作有任何的建议，请列出：（如空白不够，欢迎使用附页）