(旅游英语教材 week5)
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旅游情景英语Unit 5 Dealing with the Special Situations
Guest:
Excuse me, Ms. Gao. I am out of luck today.
Gao Xing:
What happened?
Guest: I can’t find my baggage. I’ve waited for it for such a long time, but I haven’t
and drink some water.
Gao Xing:
Thank you.
(Several minutes later)
Airport Clerk:
I’m sorry to inform you that her baggage has been misplaced on the wrong
flight. But don’t worry. We’ll arrange the first available flight for it to be transported back.
Explore
Unit 5 Dealing with the Special Situations
Basic Skill Task One Lose baggage Situation: One of Gao Xing’s guests lost a piece of baggage after arriving at the destination. Gao Xing helps her find it at the baggage claim.
Task 2 Brainstorming Work in groups. Discuss with your classmates about the important points for dealing with the special situations based on Task 1. ➢Airport; vPassport or visas (group visa, individual visa and visa on arrival) vLate or no-show of the guests vLuggage vForbidden items vCustoms ➢Airplane; vSeats vGuests’ uncomfortableness vCards ➢Destination. vSightseeing vHotel vHospital
旅游英语5PPT课件
G: That’s great. I’ll take it.
R: May I have your passport to fill out the registration form for you?
G: Certainly. Here you are.
Conversation 3
21st Century
mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．
G: Thank you and good-bye．
R: Good-bye．
Other expressions
Teens
R=receptionist； G=guest
R: Advance Reservations．Can I help you？
G: Yes，I‘d like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．
G: Yes, I have a reservation in your hotel.
R: Could I have your name?
G: John Smith.
R: Wait a moment, please. Yes, we have the reservation under your name. Could I see your passport, please?
G: （601） 264-9716． By the way， I‘d like a quiet room away from the street if that is possible．
旅游英语第一册unit 5 Going Through Customs
大连理工大学出版社
Unit Five Going Through Customs
Situational Dialogue
Vocabulary
Dialogue One
allowance carton complicated excess exempt partially procedure
n.
限额， 定量
all the formalities of customs clearance.
A: Anthony, a customs officer
S: Mrs. Smith, a passenger
S: Good afternoon, sir.
A: Good afternoon! Anything to declare?
S: Thanks.
大连理工大学出版社
Unit Five Going Through Customs
Situational Dialogue
Dialogue Two
A: Any contrabands? S: No. the rest is all for personal use. A: Would you mind opening this suitcase? S: Of course not, sir. See, they are just some books, small gifts... A: What’ s that? S: Ah, some apples we bought at the Beijing Airport. A: Sorry, Ms. I must confiscate them. S: But they are just for our own use in the hotel... A: You know, food and flowers are not allowed to be brought in. May I look at the gifts? S: Yes, anything wrong? A: No. but I’ m afraid you’ ll have to pay some duty on these two golden necklaces. They are all dutiable articles.
Unit Five Going Through Customs
Situational Dialogue
Vocabulary
Dialogue One
allowance carton complicated excess exempt partially procedure
n.
限额， 定量
all the formalities of customs clearance.
A: Anthony, a customs officer
S: Mrs. Smith, a passenger
S: Good afternoon, sir.
A: Good afternoon! Anything to declare?
S: Thanks.
大连理工大学出版社
Unit Five Going Through Customs
Situational Dialogue
Dialogue Two
A: Any contrabands? S: No. the rest is all for personal use. A: Would you mind opening this suitcase? S: Of course not, sir. See, they are just some books, small gifts... A: What’ s that? S: Ah, some apples we bought at the Beijing Airport. A: Sorry, Ms. I must confiscate them. S: But they are just for our own use in the hotel... A: You know, food and flowers are not allowed to be brought in. May I look at the gifts? S: Yes, anything wrong? A: No. but I’ m afraid you’ ll have to pay some duty on these two golden necklaces. They are all dutiable articles.
旅游英语Unit 5 B
convention hotels have been developed to cater to the varied needs
of today's traveling public. At the same time, hotel chains have established themselves as the dominant force in the industry.
number of services. Restaurants, swimming pools, and in-room
televisions became standard features. Motels began to attract growing numbers of vacationers in addition to commercial travelers.
I. Grammar Review V + ing 形式的作用 (1) Keeping is harder than winning. 创业不易，守业更难。 （作主语） 也可以在下面两种结构中作主语： (a) It is no use crying over spilt milk . 牛奶打翻了, 哭也没有用了。 (b) There is no joking about such serious matters. 这种严肃的事开不得玩笑。 Reading is learning, but practicing is also learning and more important kind of learning at it . 读书是学习，实践也是学习，而且是更重要的学习。 (2) The film was so inspiring that I was deeply moved. 电影是如此地振奋人心, 以致我被深深地感动了。 (作表语)
(旅游英语教材 Week5)
pay-per-view
• Para9. I'm not talking pay-per-view here (see the warnings on "extra costs"), more a matter of being able to watch international news and odd multilingual schedules from around the world. • N-UNCOUNTPay-per-view is a cable or satellite television service in which you pay a fee to watch a particular programme. The abbreviation is also used. 收看付费 (电视) • 例：The match appeared on pay-per-view television. • 这场比赛出现在了收看付费电视上。
What does the author think of the free items in a hotel?
• Any free items(such as the free fruits and mints provided by London Victoria Holiday Inn) cost a minimal amount to the hotel and yet are very good for public relations.
In terms of food, what policy is recommended by the author?
• The "as much as you like" policy is recommended.
旅游英语综合教程最新版教学课件主题版Unit 5
A. Teaching and learning travel.
B. Practical education tour.
C. Study tour.
D. Off-school tour.
2. Which of the following does not belong to educational tourism? A. Hot spring tours. B. School trips and study abroad experiences. C. Seminar vacations and skill enhancement vacations. D. Educational cruises.
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Cultural notes
New words and expressions
Exercises
Lead-in
we took lectures like Patient Psychology, Physical Recovery and Respect Privacy.)
____________________________________________________
Exercises
Ⅲ. Please answer the following questions after reading the passage.
Exercises
Ⅲ. Please answer the following questions after reading the passage.
旅游英语第三册unit 5 Handling Emergency Case[精]
![旅游英语第三册unit 5 Handling Emergency Case[精]](https://img.taocdn.com/s3/m/a68f553e3c1ec5da50e270e8.png)
J: How many pieces do you have?
S: Two. A large red hard-cover one and a small dark blue one; both have wheels.
J: Could I see your luggage claim checks and your full name?
Found Department. I think your coat is there. S: Could you please tell me where the Lost and Finding Department is? A: It’ s at the end of the corridor on the third floor. You won’ t miss it.
S: Mrs. Smith, a tourist
A: Annie, a receptionist at the front desk
A: Good morning, Miss. Is there anything I can do for you?
S: Yes. I left my coat here, but now I can’ t find where it is.
9. In order to make sure nobody is missing during the sightseeing, would you please not to get separated from the group?
为了在游览时不至于迷失， 请大家尽量不要与其他团员分散， 好吗?
新Un世it F纪ive高职高专 Hand旅ling游Em管e理rge专nc业y 系列规划教材
旅游商务英语 unit5 the Mount Tai
• 在升仙坊，循盘道而上，山势越走越陡，回望山下， 常有腾身云霄之感。
• At the Immortal-Becoming Arch,the mountain becomes steeper and steeper as you go up following the winding path.
• Then if you look back at the foot of the mountain,you will feel as if you were really rising yourself into the sky.
Unit Five On-the-way Introduction
Tai Shan Mountain
Warm up英译汉
• Shandong province is located along the east coast of China,and at the lower reach of the Yellow River.To the east,it stands face to face with the Korean Peninsula [pəˈnɪnsjələ](朝鲜半岛)and Japan archipelago[ˌɑːkɪˈpeləɡəʊ](日本 群岛).
• 巍峨泰山，“高而可攀，雄而可视。松石为骨，清泉 为心，呼吸宇宙，吐纳风云” ， 既是天然的山岳公园， 又是东方历史文化的缩影。
• With pines and stones as its bones,and clear springs as its heart,breathing the universe and absorbing and pouring out wind and cloud,the Mount Tai,which is high enough to be worth climbing and imposing enough to be visiting,is not only a natural mountain park,but also an epitome[ɪˈpɪtəmi]缩影 of oriental [ˌɔːriˈentl] 东 方的 history and culture.
旅游英语Unit 5课件 清华大学出版社[优质PPT]
![旅游英语Unit 5课件 清华大学出版社[优质PPT]](https://img.taocdn.com/s3/m/ddc99989e45c3b3566ec8b6c.png)
• ——master the basic words and expressions about communication service;
• ——get some practical knowledge about communication service;
• ——find ways to improve your writing skills about email.
Practice Materials 实训材料
• Listening • Dialogue 1 • a. Listen to Dialogue One and decide whether each
of the following sentences is true (T) or false (F).
Dialogue 1
• b. Listen to the dialogue and answer these questions. • 1. How many types of calls are mentioned?
• Three. • 2. Do charges vary according to the operator? • Yes, they do. • 3. Which type of call did the woman make? • Collect call. • 4. What’s the number of Xu Lily? • 312-848-6253. • 5. Will Mr. Xu accept the charges? • Yes, hationService
L/O/G/O
Unit Objectives （单元目标）
• After learning this unit, you should
• ——get some practical knowledge about communication service;
• ——find ways to improve your writing skills about email.
Practice Materials 实训材料
• Listening • Dialogue 1 • a. Listen to Dialogue One and decide whether each
of the following sentences is true (T) or false (F).
Dialogue 1
• b. Listen to the dialogue and answer these questions. • 1. How many types of calls are mentioned?
• Three. • 2. Do charges vary according to the operator? • Yes, they do. • 3. Which type of call did the woman make? • Collect call. • 4. What’s the number of Xu Lily? • 312-848-6253. • 5. Will Mr. Xu accept the charges? • Yes, hationService
L/O/G/O
Unit Objectives （单元目标）
• After learning this unit, you should
旅游英语教程 (朱华主编)U05
Judy: What would they do when they go out of the house on the street together? Would they have love affairs? Wang: They would look at the lanterns, solve the lantern riddles and, and enjoy a rare chance to meet each other. So it also regarded as the Chinese Valentine’s Day.
龙舟节
Dragon Boat Festival
1. Listen to the tape, and fill in the missing information you have heard from the tape. traditional celebration with an This major festival combines a (1) _________ exciting, fast-paced sporting event. Dragon Boat Festival is fifth celebrated on the (2)___________ day of the fifth lunar month, and together with Chinese New Year and Mid-Autumn Festival forms major one of the three (3)____________ Chinese holidays. Since the summer is a time when (4)___________ diseases most easily spread, Dragon Boat Festival began as an occasion for driving off evil (5)__________ spirits and pestilence and for finding peace in one’s significance life. The festival’s (6)___________as a time for warding off evil and disease is symbolized by a number of customary practices such front as hanging calamus and moxa on the (7)__________ door. The most popular dish during Dragon Boat Festival is zongzi, originally fish made to feed the (8) _____________ in the river, thus they won’t Qu Yuan eat the body of (9)___________. Later, eating zongzi became the custom of commemorating the (10)_____________ Qu Yuan. patriot
龙舟节
Dragon Boat Festival
1. Listen to the tape, and fill in the missing information you have heard from the tape. traditional celebration with an This major festival combines a (1) _________ exciting, fast-paced sporting event. Dragon Boat Festival is fifth celebrated on the (2)___________ day of the fifth lunar month, and together with Chinese New Year and Mid-Autumn Festival forms major one of the three (3)____________ Chinese holidays. Since the summer is a time when (4)___________ diseases most easily spread, Dragon Boat Festival began as an occasion for driving off evil (5)__________ spirits and pestilence and for finding peace in one’s significance life. The festival’s (6)___________as a time for warding off evil and disease is symbolized by a number of customary practices such front as hanging calamus and moxa on the (7)__________ door. The most popular dish during Dragon Boat Festival is zongzi, originally fish made to feed the (8) _____________ in the river, thus they won’t Qu Yuan eat the body of (9)___________. Later, eating zongzi became the custom of commemorating the (10)_____________ Qu Yuan. patriot
《旅游英语》教案Unit Five
Unit Five一、教学目标1. 了解河南省的概况（地理位置、区域面积、人口、天气以及著名景点）；2．掌握导游员制定旅游行程的知识和技能；3. 训练学生为游客推荐和讨论旅游线路的能力；4．学习中国寺院建筑的发展、分类、特点和布局等相关知识，熟悉中国现存著名寺院。
5．熟悉著名寺院建筑——“中国第一古刹”白马寺的相关知识；6. 扩充关于中国武术的相关知识。
二、课时分配本单元有六个部分，共需6个课时。
理论3课时，实训3课时。
三、教学重点难点1. 导游员制定旅游行程，向游客推荐和讨论旅游线路2. 中国著名寺院建筑的知识和白马寺概况3．中国武术的介绍四、教学大纲Part 1 Let’s ListenBrief Introduction to Henan ProvincePart 2 Let’s LearnMaking a Tourist ItineraryPart 3 Let’s SpeakDiscussing the Itinerary with TouristsPart 4 Let’s ReadChinese TemplesWhite Horse TemplePart 5 Let’s ImproveChinese Martial ArtsPart 6 Let’s PracticeSelf-examinationPractical Training五、教学方法和手段1. 启发式教学法2. 任务型教学法3. 情景教学法4. 角色扮演法5. 视频教学法6. 专题讲授法六、教学手段讲练交替，多媒体课件和动画演示相结合。
七、教学评价考核评价考核是以小组为单位的竞赛形式，记为技能考核分。
另外，教师在评价考核时应采用鼓励+激励机制，尽可能调动学生学习的积极性，使学生最到最好。
旅游情境英语unit 5
Task 3 Discovery Try to use the resources to find what favorite things the foreign tourists would like to buy and what the specialties of different provinces are in China. As an English tour guide, how could you do to make the guests do shopping satisfactorily? And what else would you like to know from this unit?
B. Term Matching. 1. tangible 2. imitation 3. miscellaneous 4. attribute 5. manifest 6. assortment 7. commemorative 8. applicability 9. novelty 10. exempt
doing shopping in a tour. • Upgrade the listening and speaking skill in doing shopping in a tour.
Connect
Unit 5 Shopping
Task 1 Vocabulary Look at the pictures and then work with your partners and to fill in the blanks with the right form of the words given in the box.
variety Magnificentቤተ መጻሕፍቲ ባይዱ
B. Term Matching. 1. tangible 2. imitation 3. miscellaneous 4. attribute 5. manifest 6. assortment 7. commemorative 8. applicability 9. novelty 10. exempt
doing shopping in a tour. • Upgrade the listening and speaking skill in doing shopping in a tour.
Connect
Unit 5 Shopping
Task 1 Vocabulary Look at the pictures and then work with your partners and to fill in the blanks with the right form of the words given in the box.
variety Magnificentቤተ መጻሕፍቲ ባይዱ
旅游英语Unit-5-清华大学出版社PPT课件
2
Background Knowledge 背景知识
• When traveling, people are bound to use some means of communication to send and receive messages, or search for some useful information. Today’s communication choices are varied: telephones, mobile phones, mails, e-mail, fax, internet, and more. They are very convenient and become an indispensable part in people’s life.
8
Dialogue 2
• Dialogue 2 • a. Listen to Dialogue Two and decide whether each
of the following sentences is true (T) or false (F).
• 1. F Susan wants to chat online with his parents. • 2. T It’s free of charge to go online in the hotel where they
Unit Five Communication Service 通讯服务
L/O/G/O
1
Unit Objectives （单元目标）
• After learning this unit, you should
• ——know how to ask for different kinds of on services，such as how to make telephone calls, post letters and parcels, and etc.
Background Knowledge 背景知识
• When traveling, people are bound to use some means of communication to send and receive messages, or search for some useful information. Today’s communication choices are varied: telephones, mobile phones, mails, e-mail, fax, internet, and more. They are very convenient and become an indispensable part in people’s life.
8
Dialogue 2
• Dialogue 2 • a. Listen to Dialogue Two and decide whether each
of the following sentences is true (T) or false (F).
• 1. F Susan wants to chat online with his parents. • 2. T It’s free of charge to go online in the hotel where they
Unit Five Communication Service 通讯服务
L/O/G/O
1
Unit Objectives （单元目标）
• After learning this unit, you should
• ——know how to ask for different kinds of on services，such as how to make telephone calls, post letters and parcels, and etc.
新职业英语旅游英语Unit 5
酒店入住和餐饮服务英语
添加标题
添加标题
旅游景点的介绍和讲解
添加标题
添加标题
旅游行程规划和安排的英语表达
课程特点
内容丰富：涵盖了旅游行业的 各个方面，包括酒店、航空、 旅行社等
文化背景：介绍旅游目的地文 化背景，增强学生的跨文化意
识
实用性强：注重实际应用，提 高学生的旅游英语沟通能力
语言地道：使用旅游英语地道 表达，帮助学生更好地与外国
旅游英语的分类
酒店英语：用于预订酒店、入 住、结账以及与酒店服务人员 沟通
导游英语：用于导游向游客 介绍景点、历史文化背景等
交通英语：用于飞机、火车、 汽车等交通工具的购票、乘坐 和换乘
餐饮英语：用于在餐厅点餐、 用餐以及与服务员沟通
旅游英语的应用场景
酒店入住：能够用英语与酒店服务人员进行沟通，办理入住手续 景点游览：能够用英语与导游进行交流，了解景点的历史和文化背景 交通出行：能够用英语与出租车、公交车司机进行沟通，顺利到达目的地 购物交流：能够用英语与商家进行交流，购买心仪的商品
餐厅点餐英语表达
内容1：旅游英语中的餐厅点餐常用表达 内容2：如何用英语询问菜品和饮料 内容3：如何用英语点餐并询问特殊要求 内容4：如何用英语表达对菜品的评价和要求加菜
景点游览英语表达
添加标题
询问景点信息：Excuse me, could you tell me how to get to the nearest tourist attraction?
旅游英语的常用句型
问候与道别：Hello/Hi/Goodbye 感谢与道歉：Thank you/I'm sorry 询 问 与 回 答 ： Yes /No /I d o n't kn o w 请求与建议：Can I help you/Would you like to
添加标题
添加标题
旅游景点的介绍和讲解
添加标题
添加标题
旅游行程规划和安排的英语表达
课程特点
内容丰富：涵盖了旅游行业的 各个方面，包括酒店、航空、 旅行社等
文化背景：介绍旅游目的地文 化背景，增强学生的跨文化意
识
实用性强：注重实际应用，提 高学生的旅游英语沟通能力
语言地道：使用旅游英语地道 表达，帮助学生更好地与外国
旅游英语的分类
酒店英语：用于预订酒店、入 住、结账以及与酒店服务人员 沟通
导游英语：用于导游向游客 介绍景点、历史文化背景等
交通英语：用于飞机、火车、 汽车等交通工具的购票、乘坐 和换乘
餐饮英语：用于在餐厅点餐、 用餐以及与服务员沟通
旅游英语的应用场景
酒店入住：能够用英语与酒店服务人员进行沟通，办理入住手续 景点游览：能够用英语与导游进行交流，了解景点的历史和文化背景 交通出行：能够用英语与出租车、公交车司机进行沟通，顺利到达目的地 购物交流：能够用英语与商家进行交流，购买心仪的商品
餐厅点餐英语表达
内容1：旅游英语中的餐厅点餐常用表达 内容2：如何用英语询问菜品和饮料 内容3：如何用英语点餐并询问特殊要求 内容4：如何用英语表达对菜品的评价和要求加菜
景点游览英语表达
添加标题
询问景点信息：Excuse me, could you tell me how to get to the nearest tourist attraction?
旅游英语的常用句型
问候与道别：Hello/Hi/Goodbye 感谢与道歉：Thank you/I'm sorry 询 问 与 回 答 ： Yes /No /I d o n't kn o w 请求与建议：Can I help you/Would you like to
旅游英语Unit5
Exercises: II. Activity
• Students are required to give their class presentation on one of the topics below:
• 1. What means of transportation do you prefer for a family holiday? Give the reasons.
Text A A Dialogue: Renting a Car for Guests
• host • dedicated to • exhibitor • showcase • have access to • seminar • wine matching • be kept up to date • submit • expand your presence
• recongnize • merely • acquire • (be) easier said thaWhy Hire Hotel Concierges
Text A A Dialogue: Renting a Car for Guests
Vocabulary and Expressions: Read the text. Find the following words and phrases. Can you get their meanings and properties (词性）according to the context? If you have questions, check the glossory in Appendix III, or consult a d i c t i o n a r y.
Text A A Dialogue: Renting a Car for Guests
《旅游英语》课件ppt Unit Five
----- Making a Tourist Itinerary
When making an itinerary, the tour guide must remember the following points are to be remembered:
4. For day-to-day events, more specific information should be given about the cities, hotels and modes of transportation.
9Hale Waihona Puke .02 million in 2010
Henan has distinctive four seasons with complicated weather conditions characterized with a hot and rainy summer.
Mount Song, Mount Jigong, the White horse Temple in Luoyang, Longmen Grottoes, the Chancellor Temple in Kaifeng, Shaolin Temple in Dengfeng, Zhongyue Temple and so on.
5. The descriptive explanations should include an overall view of the travel route and tourist destinations and highlight some other activities which would make tourists be longing for.
旅游英语Unit 5 Reading A
2. I bought a house in the locality.
2. Adequate supervision during children’s swimming is essential.
locality
Reading A
n. a particular area
e.g., 1. It is important to choose a quiet locality for my parents’ house.
alarm
Reading A
v. to make someone feel worried or frightened
e.g., 1. I was alarmed after I heard the horrible news.
2. Both of the old couple have heart disease. Do not make them alarmed.
Reading A
虽然有许多旅游经营者不热衷于旅游业的可持续 发展，但也有不少经营者站出来保护自然景观和当地 文化。这些生态旅游经营者中的大多数与当地居民密 切合作，通过教育和信息宣传活动来促进旅游业的可 持续发展。他们明白当地社会群体在可持续旅游业中 起着至关重要的作用，让他们参与到景区保护活动中 是非常重要的。另一方面，当地居民意识到保护好当 地良好的旅游环境的重要性，只有这样才能吸引更多 商机。理解了可持续旅游业意味着给当地人带来更多 的就业机会和更高的收入后，人们将会更积极地与生 态旅游经营者密切合作。
Reading A
除了吸引当地社会群体参与，许多生态旅游经营 者也在争取游客的帮助来维持和保护风景区。游客一 到风景区就会接受可持续发展旅游业和环境保护的讲 座宣传。通过教育的方式，生态旅游运营商可以减少 这些游客在景区内造成的负面影响。
2. Adequate supervision during children’s swimming is essential.
locality
Reading A
n. a particular area
e.g., 1. It is important to choose a quiet locality for my parents’ house.
alarm
Reading A
v. to make someone feel worried or frightened
e.g., 1. I was alarmed after I heard the horrible news.
2. Both of the old couple have heart disease. Do not make them alarmed.
Reading A
虽然有许多旅游经营者不热衷于旅游业的可持续 发展，但也有不少经营者站出来保护自然景观和当地 文化。这些生态旅游经营者中的大多数与当地居民密 切合作，通过教育和信息宣传活动来促进旅游业的可 持续发展。他们明白当地社会群体在可持续旅游业中 起着至关重要的作用，让他们参与到景区保护活动中 是非常重要的。另一方面，当地居民意识到保护好当 地良好的旅游环境的重要性，只有这样才能吸引更多 商机。理解了可持续旅游业意味着给当地人带来更多 的就业机会和更高的收入后，人们将会更积极地与生 态旅游经营者密切合作。
Reading A
除了吸引当地社会群体参与，许多生态旅游经营 者也在争取游客的帮助来维持和保护风景区。游客一 到风景区就会接受可持续发展旅游业和环境保护的讲 座宣传。通过教育的方式，生态旅游运营商可以减少 这些游客在景区内造成的负面影响。
unit 5(新)《新编旅游英语》PPT课件
destine
v. 注定, 预定
空闲, 闲暇
• Text B • Planned Play Environments
Word and Expressions
ethic
n. 道德规范, 伦理
religious codes
宗教准则
dominant
adj. 有统治权的, 占优势的
• Practical Writing: Invitation Card Writing
• Practical Writing: Invitation Card Writing
• Text B • Planned Play Environments
Notes Vauxhall Gardens in England沃克斯豪尔花 园：英国伦敦17世纪到19世纪的公共娱乐场， 位于泰晤士河旁，也被称作新泉花园，现名 为“泉园”。 Disneyland 迪斯尼乐园
• Text B
potential
adj.
prestige
n.
precipitate
v.
reinforce
v.
perception
n.
highlight
v.
interfacing
n.
interdependence n.
可能的 威望 使沉淀 加强 看法 强调 相互作用 相互依赖
• Text A • Hospitality Resources
• Text A
• Hospitality Resources
Notes
The individual who does not believe in the work being done will display a negative attitude that will be reflected in poor service toward the guest. 那个连自己从事的工作都不 信任的人，会以消极的态度对待工作，这种态 度在服务客人的时候表现为低劣的质量。