客诉处理报告(8D报告)
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Lot
□进料 Incoming
□出货 Shipment
Ref. Plant CCRs Comment(审 核意见):
□结案(Closed)
□未结案,待追踪___________ Open, Waiting to track___________
知会单位Notified unit: □组装一课Assembly workshop 1 □组装二课Assembly workshop 2 □产品设计课Product design
Internal Members 内部成员 Team Leader (小组领导人):
Members 成员
DISCIPLINE 3: DESCRIBE THE ROOT CAUSE (根本原因)
DISCIPLINE 4: CONTAINMENT PLAN (临时对策)
DISCIPLINE 5: PERMANENT C/A PLAN (永久改善对策) DISCIPLINE 6: VERIFICATION OF EFFECTIVENESS (效果确认) DISCIPLINE 7: PREVENT RECURRENCE (再发防止)
Defective Q'TY 不良数量
Action Date 处理日期:
CAR No: 客诉档案号:
DISCIPLINE 1: DESCRIBE THE PROBLEM (不良描述)
DATE:
DISCIPLINE 2: MEMBERS OF APPROACH TEAM (客诉小组成员)
Use Team Approach 客诉处理 小组
DISCIPLINE 8: CONGRATULATE YOUR TEAM (追踪记录) QE追踪对策实施状况 QE tracks the status of actions implementation:
External Members 外部成员
DATE:
DATE:
横向展开判别Whether to expand: □要Yes□ 部门风险识别清Fra bibliotek □ FMEA
Dept. risk
i□de其nt它ifOitchaetrison
DATE: QE
日期Date
QC追踪对策实施后三批检验状况 QE tracks the inspecting results of 3 lots after implementing actions.
客 诉 处 理 报 告（8D）
CUSTOMERS COMPLAINT REPORT (8D REPORT)
Customer 客户名称:
Customer P/N 客户料号:
Part Name 品名:
MS Parts No. 料号:
Delivery Date 交货日期:
Delivery Q'TY 交货数量:
项目Item
日期 Date
批量Qty
检验数 Sampling
Qty
检验结果 Result
单 据编号( LOT NO)
检验员Inspector
第一批 First
Lot
□进料 Incoming
□出货 Shipment
备注Note
第二批 Second
Lot
□进料 Incoming
□出货 Shipment
第三批 Third
section □ 冲压Stamping □成型Forming □品保QA
□资材PMC
□营业Sales
核准APPROVED BY:
审核CHECKED BY:
制定CREATED BY:
□不要并说明No and Explain:
横向展开料号Expand P/N:
其它
Other: DATE:
DATE:
DATE:
变更文件Document of change
□作业指导书SOP □ QC-PLAN
□工程图面Drawing □ QC检验规范SIP
□ BOM
□ 承认书Specification for approval
□进料 Incoming
□出货 Shipment
Ref. Plant CCRs Comment(审 核意见):
□结案(Closed)
□未结案,待追踪___________ Open, Waiting to track___________
知会单位Notified unit: □组装一课Assembly workshop 1 □组装二课Assembly workshop 2 □产品设计课Product design
Internal Members 内部成员 Team Leader (小组领导人):
Members 成员
DISCIPLINE 3: DESCRIBE THE ROOT CAUSE (根本原因)
DISCIPLINE 4: CONTAINMENT PLAN (临时对策)
DISCIPLINE 5: PERMANENT C/A PLAN (永久改善对策) DISCIPLINE 6: VERIFICATION OF EFFECTIVENESS (效果确认) DISCIPLINE 7: PREVENT RECURRENCE (再发防止)
Defective Q'TY 不良数量
Action Date 处理日期:
CAR No: 客诉档案号:
DISCIPLINE 1: DESCRIBE THE PROBLEM (不良描述)
DATE:
DISCIPLINE 2: MEMBERS OF APPROACH TEAM (客诉小组成员)
Use Team Approach 客诉处理 小组
DISCIPLINE 8: CONGRATULATE YOUR TEAM (追踪记录) QE追踪对策实施状况 QE tracks the status of actions implementation:
External Members 外部成员
DATE:
DATE:
横向展开判别Whether to expand: □要Yes□ 部门风险识别清Fra bibliotek □ FMEA
Dept. risk
i□de其nt它ifOitchaetrison
DATE: QE
日期Date
QC追踪对策实施后三批检验状况 QE tracks the inspecting results of 3 lots after implementing actions.
客 诉 处 理 报 告（8D）
CUSTOMERS COMPLAINT REPORT (8D REPORT)
Customer 客户名称:
Customer P/N 客户料号:
Part Name 品名:
MS Parts No. 料号:
Delivery Date 交货日期:
Delivery Q'TY 交货数量:
项目Item
日期 Date
批量Qty
检验数 Sampling
Qty
检验结果 Result
单 据编号( LOT NO)
检验员Inspector
第一批 First
Lot
□进料 Incoming
□出货 Shipment
备注Note
第二批 Second
Lot
□进料 Incoming
□出货 Shipment
第三批 Third
section □ 冲压Stamping □成型Forming □品保QA
□资材PMC
□营业Sales
核准APPROVED BY:
审核CHECKED BY:
制定CREATED BY:
□不要并说明No and Explain:
横向展开料号Expand P/N:
其它
Other: DATE:
DATE:
DATE:
变更文件Document of change
□作业指导书SOP □ QC-PLAN
□工程图面Drawing □ QC检验规范SIP
□ BOM
□ 承认书Specification for approval