管理信息系统(英文版)课程及答案

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《管理信息系统》教学大纲

《管理信息系统》课程教学大纲一、说明（一）课程基本信息［课程名称］管理信息系统［英文名称]Management Information System[课程代码］040183［课程类别]专业基础课[学分］3学分[总学时］48 学时.其中理论32学时、实验16学时。

[适用对象］工商管理、市场营销、旅游管理等专业[先修课程］管理学原理、计算机基础(二）课程介绍《管理信息系统》课程是在管理科学、系统科学、行为科学、应用数学、计算机技术和网络互联等学科的基础上逐步形成和发展起来的一门新兴边缘学科，其依据的理论基础和实现的技术手段还处在不断的发展之中。

该课程注重于开发出满足用户需要的管理信息系统软件所依据的理论、方法、原则、技术和工具,并结合管理工作实际,对管理信息系统软件开发过程进行计划、组织、协调和控制.（三）教学目的与要求教学目的《管理信息系统》课程是工商管理、市场营销、旅游管理等专业基础课。

学生通过学习该课程后，在知识和能力等方面应达到的目标是让学生从管理、组织和技术等多个角度来认识管理信息系统,了解组织如何使管理信息系统与业务战略、组织控制以及业务流程有效结合在一起，获得竞争优势。

授课内容主要侧重于学科基础知识，包括管理信息系统的概念，各种应用系统的介绍，信息技术的基础，系统的开发的基本知识。

在教学案例中，讨论了现代管理信息系统与企业可持续竞争优势之间的关系，管理信息系统与组织控制、业务流程之间的关系等问题。

教学要求第一，知识、能力素质基本要求知识要求：掌握管理信息化建设中的管理信息系统开发从系统规划、分析、设计到实施各个阶段的基本理论知识和基本方法。

能力素质要求:掌握信息化管理建设过程中的信息系统开发步骤、具有运用所学管理信息系统知识挖掘出企业系统应具备的功能的能力.第二，教学模式基本要求课程设计是本门课程的一个特点，所以，将课堂理论教学、案例启发教学、课外调研、课后指导等有机结合起来，提高教学效率。

管理信息系统题库及答案

1.信息( A )。

a．是形成知识的基础2.万维网又称( B)。

b．WWW3.管理信息是( A)。

a．加工后反映和控制管理活动的数据4.信息化( A)。

a．是推动工业化的动力5.信息管理正在向( D)。

d．知识管理发展6.数据( B)。

b．经过解释成为信息7.关于客观事实的信息( C)。

c．不可能全部得到8.作业信息系统由以下几部分组成( B)。

b．业务处理系统、过程控制系统、办公自动化系统9.数据资料中含信息量的大小，是由( C)。

c．消除不确定程度来确定的10.信息(C )。

c．是一种资源d．是消息11.)12.计算机输入的是(A )。

a．数据，输出的还是数据b．信息，输出的还是信息13.“信息威胁”是指( D)。

d．信息难以计量14.信息流是物质流的( C)。

c．表现和描述15.管理信息系统科学的三要素是( C)。

c．系统的观点、数学方法和计算机应用16.按照不同级别管理者对管理信息的需要，通常把管理信息分为以下三级(D )。

d．战略级、策略级、作业级17.管理控制属于( A)。

a．中期计划范围18.管理信息系统是一个(D )。

d．人机系统19.管理信息系统是一个广泛的概念，下列不属于管理信息系统范畴的是( D)d．专家系统20.管理信息系统的应用离不开一定的环境和条件，环境具体指的是( C)c．组织内外各种因素的综合21.从管理决策问题的性质来看，在运行控制层上的决策大多属于( A)的问题。

a．结构化22.—23.从管理决策问题的性质来看，在战略管理层上的决策大多属于( C)的问题。

c．非结构化24.对管理信息系统进行综合，我们可以了解到，管理信息系统是由多个功能子系统组成的，这些功能子系统又可以分为业务处理、运行控制、管理控制和( D)几个主要的信息处理部分。

d．战略管理25.(A )是管理信息系统环境中最重要的因素之一，决定着管理信息系统应用的目标和规模。

a．组织规模26.从信息处理的工作量来看，信息处理所需资源的数量随管理任务的层次而变化，层次越高，所需信息量( B)。

管理信息系统(第9版)精要版原书英文版题库答案第2章

Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 2 Global E-Business and Collaboration1) Senior management is responsible for directing the day-to-day activities of the business. Answer: FALSEDiff: 1 Page Ref: 44-45AACSB: Reflective ThinkingCASE: Comprehension2) Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize, differentiate3) Transaction processing systems are most commonly encountered at the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension4) TPS help managers monitor the firm's relations with the external environment.Answer: TRUEDiff: 3 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension5) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of categorize6) The decision to grant credit to a customer is normally made by a senior manager. Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension7) Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: TRUEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension8) Management information systems primarily support nonroutine decision making. Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension9) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension10) Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension12) Decision-support systems often use information from external sources.Answer: TRUEDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension13) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension14) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension15) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension16) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension17) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of compare18) Knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.Answer: FALSEDiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension19) Cell phones are one of the tools firms use to support teamwork and collaboration. Answer: TRUEDiff: 1 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension20) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:A) its environment.B) manufacturing and production.C) sales and marketing.D) invoices and payments.Answer: DDiff: 2 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension21) Promoting the organization's products or services is a responsibility of the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension22) Checking for product quality is an activity associated with the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension23) Which of the following is a cross-functional business process?A) Hiring an employeeB) Identifying a customerC) Fulfilling a customer orderD) Creating an invoiceAnswer: CDiff: 2 Page Ref: 44AACSB: Reflective ThinkingCASE: Comprehension24) Employees that assist with paperwork at all levels of the firm are called:A) data workers.B) knowledge workers.C) operational management.D) service workers.Answer: ADiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension25) The three principal levels of hierarchies within a business organization are:A) management, knowledge workers, and service workers.B) senior management, middle management, and operational management.C) management, data workers, and operational management.D) senior management, operational management, and workers.Answer: BDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension26) Key forces in a business's immediate environment include:A) regulations.B) technology.C) economy.D) politics.Answer: ADiff: 3 Page Ref: 45-46AACSB: Reflective ThinkingCASE: Comprehension27) Engineers and architects are examples of:A) senior management.B) production workers.C) knowledge workers.D) middle management.Answer: CDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension28) Which of the following is an example of a key force in a firm's broader, less immediate environment?A) stockholdersB) regulationsC) shipping firmsD) economic trendsAnswer: DDiff: 3 Page Ref: 46AACSB: Reflective ThinkingCASE: Comprehension29) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):A) executive support system.B) management-level system.C) decision support system.D) transaction-processing system.Answer: DDiff: 1 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension30) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise31) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:A) knowledge management systems.B) transaction support systems.C) executive-support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 48AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) The term "management information systems" designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) senior managementD) middle management functions.Answer: DDiff: 1 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension33) These systems are designed to summarize and report on the company's basic operations.A) Management information systemsB) Decision-support systemsC) Executive information systemsD) Transaction processing systemsAnswer: ADiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension34) ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.A) Management information systemsB) Transaction processing systemsC) Executive support systemsD) Decision-support systemsAnswer: DDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension35) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise36) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.A) Management information systemsB) Transaction processing systemsC) Decision-support systemsD) Knowledge management systemsAnswer: CDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension37) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2 Page Ref: 49-50AACSB: Analytic SkillsCASE: Analysis in terms of categorize38) Decision-support systems are also referred to as:A) business information systems.B) business intelligence systems.C) executive support systems.D) business model systems.Answer: BDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension39) Executive support systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension40) ESS are specifically designed to serve the ________ level of the organization.A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension41) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 2 Page Ref: 51AACSB: Analytic SkillsCASE: Analysis in terms of categorize42) ________ systems often deliver information to senior executives through a portal.A) Transaction processingB) Executive supportC) Management informationD) Decision-supportAnswer: BDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension43) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into which category of information system?A) TPSB) KWSC) MISD) DSSAnswer: ADiff: 3 Page Ref: 52AACSB: Analytic SkillsCASE: Analysis in terms of categorize44) These systems are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRMD) Enterprise applicationsAnswer: DDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension45) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.A) transaction processing systemB) enterprise systemC) automatic reporting systemD) management information systemAnswer: BDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension46) What is the most important benefit of an enterprise application?A) Enabling speed of communicating.B) Enabling business functions and departments to share information.C) Enabling a company to work collaboratively with customers and suppliers.D) Enabling cost-effective, e-business processes.Answer: BDiff: 3 Page Ref: 53-54AACSB: Analytic SkillsCASE: Evaluation in terms of appraise, evaluate47) ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 1 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension48) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.A) CRMB) MISC) ESSD) CPSAnswer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension49) Which type of information system would an intranet be most easily adapted to?A) CRMB) MISC) TPSD) KMSAnswer: DDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together50) Which of the following types of system could be used to enable different firms to work collaboratively on a product?A) intranetB) extranetC) KMSD) CRMAnswer: BDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of appraise51) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) Enterprise systemC) ExtranetD) IntranetAnswer: CDiff: 2 Page Ref: 55AACSB: Reflective ThinkingCASE: Evaluation in terms of assess, choose52) Buying or selling goods over the Internet is called:A) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:A) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension54) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?A) A wikiB) An extranet with KMS capabilitiesC) A TPS with KMS capabilitiesD) An ESS with collaboration capabilitiesAnswer: BDiff: 3 Page Ref: 54-65AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together55) Interaction jobs are those jobs which:A) are in the service sector and require close coordination, and collaboration.B) involve knowledge that can't be put into an information system.C) are performed typically by operational-level employees.D) require intense levels of interaction with clients.Answer: ADiff: 2 Page Ref: 57AACSB: Reflective ThinkingCASE: Comprehension56) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork neededB) CRM, to maintain easily accessible customer records to minimize the time spent looking for client dataC) KMS, for minimizing redundant work on similar clientsD) Video conferencing system, for improving collaborationAnswer: ADiff: 3 Page Ref: 55-61AACSB: Reflective ThinkingCASE: Synthesis in terms of bringing information together57) In a business environment, the focus of collaboration is to:A) accomplish the task at hand.B) provide a sense of community.C) foster better communication.D) prevent miscommunication.Answer: ADiff: 2 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension58) Which of the following statements is NOT true about collaboration in a business setting?A) Collaboration may be a short-lived activity, lasting just a few minutes.B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.D) The evidence of the business benefits of collaboration are largely anecdotal.Answer: BDiff: 2 Page Ref: 56-59AACSB: Reflective ThinkingCASE: Comprehension59) Which of the following tools is NOT one of the most important 15 types of collaboration software tools?A) screen sharingB) video streamingC) video conferencingD) e-mail and instant messagingAnswer: BDiff: 2 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension60) A wiki is a type of:A) social networking site.B) blogging.C) video conferencing.D) Web site designed for collaborative writing and editing.Answer: DDiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension61) Second Life is an example of a:A) virtual world.B) wiki.C) social networking site.D) mind mapping tool.Answer: ADiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension62) The most widely used collaboration software tool used by very large firms is:A) Lotus Notes.B) Microsoft SharePoint.C) Google Apps.D) Onehub.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: Comprehension63) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?A) cost/use matrixB) task/time matrixC) space/cost matrixD) time/space matrixAnswer: DDiff: 2 Page Ref: 67AACSB: Reflective ThinkingCASE: Comprehension64) Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?A) blogB) team roomC) electronic meeting softwareD) group calendarAnswer: CDiff: 2 Page Ref: 67AACSB: Analytic SkillsCASE: Analysis in terms of compare65) The ________ is responsible for ensuring that the company complies with existing data privacy laws.A) CPOB) CKOC) CIOD) CIPAnswer: ADiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension66) The principal liaison between the information systems groups and the rest of the organization is a(n):A) programmer.B) information systems manager.C) systems analyst.D) CIO.Answer: CDiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension67) A ________ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CITAnswer: CDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension68) Development and support services for a firm's business systems are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: CDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension69) Policies that determine which information technology will be used, when, and how are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: DDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension70) A(n) ________ is a set of logically related activities for accomplishing a specific business result.Answer: business processDiff: 1 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension71) A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources. Answer: environmentDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension72) The ________ function is responsible for attracting, developing, and maintaining the firm's workforce.Answer: human resourcesDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension73) Managers need ________ systems to monitor the status of internal operations and the firm's relations with the external environment.Answer: transaction processingDiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is used by middle management to support nonroutine decision making. Answer: decision-support system/DSSDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension75) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.Answer: EnterpriseDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension76) Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.Answer: interorganizationalDiff: 3 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension77) ________ are highly trained technical specialists who write the software instructions for computers.Answer: ProgrammersDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension78) ________ are representatives of departments outside of the information systems group for whom applications are developed.Answer: End usersDiff: 2 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension79) ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.Answer: TelepresenceDiff: 3 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension80) Identify the different types of systems used for the different levels of management in a business.Answer: The types of information systems used for different levels of management are transaction processing systems (TPS), management information systems (MIS), decision-support systems (DSS), and executive support systems (ESS). TPS, such as payroll or order processing, track the flow of the daily routine transactions that are necessary to conduct business. They are used by operational managers to manage day-to-day operations. MIS summarize and report on the c ompany’s basic operations using data supplied by TPS. They provide middle managers with reports on the organization’s current performance and are not highly analytical. DSS also support middle management decisions when these decisions are unique, rapidly changing, and not specified easily in advance. They use advanced analytical models and data analysis capabilities and often draw on information from external as well as internal sources. ESS support senior management by providing data of greatest importance to senior management decision makers. ESS provide a generalized computing and communications capacity that can be applied to a changing array of problems. ESS present graphs and data from many sources through an interface that is easy for senior managers to use, often a portal.Diff: 1 Page Ref: 47-51AACSB: Reflective ThinkingCASE: Synthesis in terms of generalize81) In your opinion, what are at least three factors that contribute to the difficulty of integrating systems for different organizational levels and functions within an organization? Support your answer.Answer: An example answer is: Three factors that can contribute include different computing environments; different data kept; and employee resistance. Different computing environments can make it difficult in terms of programming to connect the systems together. If the systems have kept different types of data and different records, this may also be a hindrance. For example, if some elements in a database are recorded differently, such as a customer ID not being the same in one area as another, this would make consistency a problem and may contribute to redundant information. There may also be resistance to adopting new, integrative systems that are more efficient because these may change business processes and the functions of employees. People working in an organization may not want to lose the responsibilities they have and the functions they understand.Diff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: Evaluation in terms of assess, compare82) Discuss at least three reasons why collaboration and teamwork are more important today than ever.Answer: Collaboration and teamwork are more important today than ever for a variety of reasons. For one, the nature of work has changed from factory manufacturing andpre-computer office work. Today, the kinds of jobs we have require much closer coordination and interaction among the parties involved in producing the service or product. Another reason is that the organization of work has changed. For most of the industrial age, work was organized in a hierarchical fashion. Orders came down the hierarchy, and responses moved back up the hierarchy. Today, work is organized into groups and teams, who are expected to develop their own methods for accomplishing the task. Senior managers observe and measure results, but are much less likely to issue detailed orders or operating procedures. Another reason is the need to manage work from global locations: The work of the firm has changed from a single location to multiple locations - offices throughout a region, a nation, or even around the globe. Global competition also places a premium on innovation. Innovation is a group and social process, and most innovations derive from collaboration among individuals in a lab, a business, or government agencies. Strong collaborative practices and technologies are believed to increase the rate and quality of innovation. Overall, most research on collaboration supports the notion that diverse teams produce better outputs, faster, than individuals working on their own.Diff: 2 Page Ref: 57-58AACSB: Analytic SkillsCASE: Synthesis in terms of propose83) Identify and describe at least four business benefits of collaboration? Which do you feel is the most important and why?Answer: Business benefits from collaboration are (1) productivity; (2) quality; (3) innovation;(4) customer service; and (5) financial performance. Collaboration helps productivity because people working together on a task can complete the task more quickly. It helps quality because people working together will be more able to correct each other's mistakes. It helps innovation because people working in groups come up with more ideas than those working in isolation. It helps customer service because teams can solve customer complaints more quickly together rather than working in isolation. And as a result of all of these benefits, collaboration helps finance, because collaborative firms have superior sales, sales growth, and financial performance. Student evaluations will vary: for example, the most important of the benefits might be: innovation, because new products, services, and means of production are at the heart of being able to outperform your competitors.Diff: 2 Page Ref: 58-59AACSB: Analytic SkillsCASE: Evaluation in terms of compare, assess。

管理信息系统（第9版）精要版原书英文版题库答案第12章

管理信息系统（第9版）精要版原书英⽂版题库答案第12章Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 12 Ethical and Social Issues in Information Systems1) Advances in data storage have made routine violation of individual privacy more difficult. Answer: FALSEDiff: 1 Page Ref: 422AACSB: Use of ITCASE: Comprehension2) Professionals take on special rights and obligations because of their special claims to knowledge, wisdom, and respect. Answer: TRUEDiff: 1 Page Ref: 426AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension3) Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations.Answer: TRUEDiff: 1 Page Ref: 426AACSB: Reflective ThinkingCASE: Comprehension4) The last step in analyzing an ethical issue should be to identify the stakeholders - people who have a vested interest in the outcome of the decision.Answer: FALSEDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension5) A cookie is a small file containing information about you and your Web activities that is deposited on your hard disk by a Web site.Answer: TRUEDiff: 2 Page Ref: 429AACSB: Use of ITCASE: Comprehension6) Spyware is software that comes hidden in downloaded applications and can track your online movements.Answer: TRUEDiff: 2 Page Ref: 430AACSB: Use of ITCASE: Comprehension7) Most Internet businesses do very little to protect the privacy of their customers. Answer: TRUEDiff: 2 Page Ref: 430AACSB: Use of ITCASE: Comprehension8) P3P encrypts or scrambles e-mail or data so that it cannot be read illicitly.Answer: FALSEDiff: 2 Page Ref: 431AACSB: Use of ITCASE: Comprehension9) Protection for trade secrets is enforced at the federal level.Answer: FALSEDiff: 3 Page Ref: 432AACSB: Reflective ThinkingCASE: Comprehension10) Copyright is the legal protection afforded intellectual property, such as a song, book, or video game.Answer: TRUEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension11) The Copyright Office began registering software programs in the 1990s.Answer: FALSEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension12) The drawback to copyright protection is that the underlying ideas behind the work are not protected, only their reproduction in a product.Answer: TRUEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension13) According to the courts, in the creation of software, unique concepts, general functional features, and even colors are protectable by copyright law.Answer: FALSEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension14) The key concepts in patent law are originality, novelty, and value.Answer: FALSEDiff: 3 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension15) Despite the passage of several laws defining and addressing computer crime, accessing a computer system without authorization is not yet a federal crime.Answer: FALSEDiff: 2 Page Ref: 439AACSB: Reflective ThinkingCASE: Comprehension16) Spam is unsolicited e-mail.Answer: FALSEDiff: 1 Page Ref: 439AACSB: Use of ITCASE: Comprehension17) The European Parliament has passed a ban on unsolicited commercial messaging. Answer: TRUEDiff: 2 Page Ref: 440AACSB: Reflective ThinkingCASE: Comprehension18) The most common type of computer-related RSI is CTS.Answer: TRUEDiff: 1 Page Ref: 443AACSB: Use of ITCASE: Comprehension19) Technostress is a computer-related malady whose symptoms include fatigue.Answer: TRUEDiff: 2 Page Ref: 443AACSB: Use of ITCASE: Comprehension20) Most American and European privacy law is based on a set of five principles called COPPA. Answer: FALSE Diff: 2 Page Ref: 427AACSB: Reflective ThinkingCASE: Comprehension21) Which of the following best describes how new information systems result in legal gray areas?A) They work with networked, electronic data, which are more difficult to control than information stored manually.B) They result in new situations that are not covered by old laws.C) They are implemented by technicians rather than managers.D) They are created from sets of logical and technological rules rather than social or organizational mores.Answer: BDiff: 2 Page Ref: 420AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Evaluation in terms of assess22) The introduction of new information technology has a:A) dampening effect on the discourse of business ethics.B) ripple effect raising new ethical, social, and political issues.C) beneficial effect for society as a whole, while raising dilemmas for consumers.D) waterfall effect in raising ever more complex ethical issues.Answer: BDiff: 2 Page Ref: 420, 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension23) In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:A) property rights and obligations.B) system quality.C) accountability and control.D) information rights and obligations.Answer: ADiff: 1 Page Ref: 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension24) In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of:A) family and home.B) property rights and obligations.C) system quality.D) quality of life.Answer: DDiff: 2 Page Ref: 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension25) The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) ________.A) advances in wireless networkingB) international standards for data protectionC) networking advances and the InternetD) increased ease in file sharing and copyingAnswer: CDiff: 1 Page Ref: 422AACSB: Reflective ThinkingCASE: Comprehension26) The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries.A) COPPAB) P3PC) PGPD) safe-harborAnswer: DDiff: 2 Page Ref: 429AACSB: Reflective ThinkingCASE: Comprehension27) The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called:A) profiling.B) phishing.C) spamming.D) targeting.Answer: ADiff: 1 Page Ref: 422AACSB: Reflective ThinkingCASE: Comprehension28) NORA is a:A) profiling technology used by the EU.B) federal privacy law protecting networked data.C) new data analysis technology that finds hidden connections between data in disparate sources.D) sentencing guideline adopted in 1987 mandating stiff sentences on business executives. Answer: CDiff: 2 Page Ref: 423AACSB: Reflective ThinkingCASE: Comprehension29) Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?A) Property rights and obligationsB) System qualityC) Accountability and controlD) Information rights and obligationsAnswer: DDiff: 3 Page Ref: 422AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Analysis in terms of appraise30) Accepting the potential costs, duties, and obligations for the decisions you make is referred to as:A) responsibility.B) accountability.C) liability.D) due process.Answer: ADiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension31) The feature of political systems in which a body of laws is in place that permits individuals to recover the damages done to them by other actors, systems, or organizations is referred to as:A) accountability.B) responsibility.C) due process.D) liability.Answer: DDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension32) The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called:A) due process.B) accountability.C) the courts of appeal.D) the judicial system.Answer: BDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension33) The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called:A) liability.B) due process.C) the courts of appeal.D) accountability.Answer: BDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension34) Which of the following is not one of the five steps discussed in the chapter as a process for analyzing an ethical issue?A) Assign responsibility.B) Identify the stakeholders.C) Identify the options you can reasonably take.D) Identify and clearly describe the facts.Answer: ADiff: 2 Page Ref: 424-425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension35) A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?A) Kant's Categorical ImperativeB) The Golden RuleC) The Risk Aversion PrincipleD) The "No free lunch" ruleAnswer: ADiff: 3 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Analysis in terms of categorize36) A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is:A) acceptable, because the grocer suffers the least harm.B) acceptable, because the higher value is the survival of the family.C) wrong, because the man would not want the grocery to steal from him.D) wrong, because if everyone were to do this, the concept of personal property is defeated. Answer: BDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Analysis in terms of categorize37) Immanuel Kant's Categorical Imperative states that:A) if an action cannot be taken repeatedly, then it is not right to be taken at any time.B) one should take the action that produces the least harm or incurs the least cost.C) one can put values in rank order and understand the consequences of various courses of action.D) if an action is not right for everyone to take, it is not right for anyone to take.Answer: DDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension38) The ethical "no free lunch" rule states that:A) if an action cannot be taken repeatedly, then it is not right to be taken at any time.B) one should take the action that produces the least harm or incurs the least cost.C) one can put values in rank order and understand the consequences of various courses of action.D) everything is owned by someone else, and that the creator wants compensation for this work. Answer: DDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension39) According to the ________, you should take the action that produces the least harm.A) Categorical ImperativeB) Risk Aversion PrincipleC) Utilitarian PrincipleD) Golden RuleAnswer: BDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension40) Which U.S. act restricts the information the federal government can collect and regulates what they can do with the information?A) Privacy Act of 1974B) Gramm-Leach-Bliley Act of 1999C) Freedom of Information ActD) HIPAA of 1996Answer: ADiff: 2 Page Ref: 427AACSB: Reflective ThinkingCASE: Comprehension41) FIP principles are based on the notion of the:A) accountability of the record holder.B) responsibility of the record holder.C) mutuality of interest between the record holder and the individual.D) privacy of the individual.Answer: CDiff: 2 Page Ref: 427AACSB: Reflective ThinkingCASE: Comprehension42) The Federal Trade Commission FIP principle of Notice/Awareness states that:A) customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.B) data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.C) there is a mechanism in place to enforce FIP principles.D) Web sites must disclose their information practices before collecting data.Answer: DDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension43) Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?A) HIPAAB) Gramm-Leach-Bliley ActC) Privacy Protection ActD) Freedom of Information ActAnswer: ADiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension44) European privacy protection is ________ than in the United States.A) less far-reachingB) less liable to lawsC) much less stringentD) much more stringentAnswer: DDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension45) U.S. businesses are allowed to use personal data from EU countries if they:A) have informed consent.B) create a safe harbor.C) develop equivalent privacy protection policies.D) make their privacy protection policies publicly available.Answer: CDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension46) When a cookie is created during a Web site visit, it is stored:A) on the Web site computer.B) on the visitor's computer.C) on the ISP's computer.D) in a Web directory.Answer: BDiff: 2 Page Ref: 429AACSB: Use of ITCASE: Comprehension47) The Online Privacy Alliance:A) encourages self-regulation to develop a set of privacy guidelines for its members.B) protects user privacy during interactions with Web sites.C) has established technical guidelines for ensuring privacy.D) is a government agency regulating the use of customer information.Answer: ADiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension48) A(n) ________ model of informed consent permits the collection of personal information until the consumer specifically requests that the data not be collected.A) opt-inB) opt-outC) P3PD) PGPAnswer: BDiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension49) P3P stands for:A) Privacy for Personal Protection.B) Platform for Privacy Preferences.C) Personal Privacy Policy.D) Personal Privacy Protection.Answer: BDiff: 2 Page Ref: 431AACSB: Reflective ThinkingCASE: Comprehension50) The P3P standard is concerned with:A) controlling pop-up ads based on user profiles and preventing ads from collecting or sending information.B) allowing users to surf the Web anonymously.C) scrambling data so that it can't be read.D) blocking or limiting cookies.Answer: DDiff: 2 Page Ref: 432AACSB: Reflective ThinkingCASE: Comprehension51) The limitation of trade secret protection for software is that it is difficult to prevent the ideas in the work from falling into the public domain when:A) the courts become involved.B) hackers are able to break into the source code.C) the software is widely distributed.D) a new version of the software is released.Answer: CDiff: 2 Page Ref: 433AACSB: Analytic SkillsCASE: Analysis in terms of appraise52) Intellectual property can best be described as:A) intangible property created by individuals or corporations.B) unique creative work or ideas.C) tangible or intangible property created from a unique idea.D) the expression of an intangible idea.Answer: ADiff: 3 Page Ref: 432AACSB: Reflective ThinkingCASE: Comprehension53) What legal mechanism protects the owners of intellectual property from having their work copied by others?A) Patent protectionB) Intellectual property lawC) Copyright lawD) Fair Use DoctrineAnswer: CDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension54) "Look and feel" copyright infringement lawsuits are concerned with:A) the distinction between tangible and intangible ideas.B) the distinction between an idea and its expression.C) using the graphical elements of another product.D) using the creative elements of another product.Answer: BDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension55) The strength of patent protection is that it:A) puts the strength of law behind copyright.B) allows protection from Internet theft of ideas put forth publicly.C) is easy to define.D) grants a monopoly on underlying concepts and ideas.Answer: DDiff: 3 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension56) One of the difficulties of patent protection is:A) that only the underlying ideas are protected.B) digital media cannot be patented.C) preventing the ideas from falling into public domain.D) the years of waiting to receive it.Answer: DDiff: 3 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension57) Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials?A) Digital Millennium Copyright ActB) Privacy ActC) Freedom of Information ActD) Electronic Communications Privacy ActAnswer: ADiff: 3 Page Ref: 434AACSB: Reflective ThinkingCASE: Comprehension58) In general, it is very difficult to hold software producers liable for their software products when those products are considered to be:A) part of a machine.B) similar to books.C) services.D) artistic expressions.Answer: BDiff: 2 Page Ref: 435AACSB: Reflective ThinkingCASE: Comprehension59) ________ are not held liable for the messages they transmit.A) Regulated common carriersB) Private individualsC) Organizations and businessesD) Elected officialsAnswer: ADiff: 2 Page Ref: 435AACSB: Reflective ThinkingCASE: Comprehension60) It is not feasible for companies to produce error-free software because:A) any programming code is susceptible to error.B) it is too expensive create perfect software.C) errors can be introduced in the maintenance stage of development.D) any software of any complexity will have errors.Answer: BDiff: 2 Page Ref: 436AACSB: Reflective ThinkingCASE: Comprehension61) The most common source of business system failure is:A) software bugs.B) software errors.C) hardware or facilities failures.D) data quality.Answer: DDiff: 2 Page Ref: 436AACSB: Reflective ThinkingCASE: Comprehension62) Which of the following is not one of the three principal sources of poor system performance?A) Software bugs and errorsB) Hardware or facility failures caused by natural or other causesC) Insufficient integration with external systemsD) Poor input data qualityAnswer: CDiff: 2 Page Ref: 436AACSB: Reflective ThinkingCASE: Comprehension63) The "do anything anywhere" computing environment can:A) make work environments much more pleasant.B) create economies of efficiency.C) centralize power at corporate headquarters.D) blur the traditional boundaries between work and family time.Answer: DDiff: 2 Page Ref: 437AACSB: Reflective ThinkingCASE: Comprehension64) The practice of spamming has been growing because:A) telephone solicitation is no longer legal.B) it is good advertising practice and brings in many new customers.C) it helps pay for the Internet.D) it is so inexpensive and can reach so many people.Answer: DDiff: 2 Page Ref: 440AACSB: Reflective ThinkingCASE: Comprehension65) The U.S. CAN-SPAM Act of 2003:A) makes spamming illegal.B) requires spammers to identify themselves.C) has dramatically cut down spamming.D) does not override state anti-spamming laws.Answer: BDiff: 2 Page Ref: 440AACSB: Reflective ThinkingCASE: Comprehension66) Which of the five moral dimensions of the information age does spamming raise?A) Quality of lifeB) System qualityC) Accountability and controlD) Information rights and obligationsAnswer: ADiff: 2 Page Ref: 440AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Evaluation in terms of assess67) Re-designing and automating business processes can be seen as a double-edged sword because:A) increases in efficiency may be accompanied by job losses.B) increases in efficiency may be accompanied by poor data quality.C) support for middle-management decision making may be offset by poor data quality.D) reliance on technology results in the loss of hands-on knowledge.Answer: ADiff: 2 Page Ref: 440AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Evaluation in terms of assess68) The term "________ divide" refers to large disparities in access to computers and the Internet among different social groups and different locations.A) computerB) technologyC) digitalD) electronicAnswer: CDiff: 1 Page Ref: 442AACSB: Reflective ThinkingCASE: Comprehension69) CVS refers to:A) eyestrain related to computer display screen use.B) carpal vision syndrome.C) wrist injuries brought about by incorrect hand position when using a keyboard.D) stress induced by technology.Answer: ADiff: 2 Page Ref: 443AACSB: Reflective ThinkingCASE: Comprehension70) ________ can be induced by tens of thousands of repetitions under low-impact loads.A) CTSB) CVSC) RSID) TechnostressAnswer: CDiff: 2 Page Ref: 442-443AACSB: Reflective ThinkingCASE: Comprehension71) The principles of right and wrong that can be used by individuals acting as free moral agents to make choices to guide their behavior are called ________.Answer: ethicsDiff: 1 Page Ref: 420AACSB: Reflective ThinkingCASE: Comprehension72) The moral dimension of ________ is concerned with the standards that data and systems should achieve in order to protect individual rights and the safety of society.Answer: system qualityDiff: 2 Page Ref: 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension73) Descartes' rule of change, that if an action cannot be taken repeatedly, it is not right to take at all, is also known as the________ rule.Answer: slippery-slopeDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension74) ________ refers to the existence of laws that permit individuals to recover damages done to them by other actors, systems, or organizations.Answer: LiabilityDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension75) The ethical principle called ________ asks you to put yourself in the place of others, and think of yourself as the object of the decision.Answer: the Golden RuleDiff: 3 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension76) ________ is permission given with knowledge of all the facts needed to make a rational decision.Answer: Informed consentDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension77) A(n) ________ is a tiny graphic file embedded in e-mail messages and Web pages that is designed to monitor online Internet user behavior.Answer: Web bugDiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension78) The ________ model prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use. Answer: opt-inDiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension79) A(n) ________ grants the owner an exclusive monopoly on the ideas behind an invention for 20 years.Answer: patentDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension80) The commission of acts involving the computer that may not be illegal but are considered unethical is called ________. Answer: computer abuseDiff: 2 Page Ref: 439AACSB: Reflective ThinkingCASE: Comprehension81) List and describe the five moral dimensions that are involved in political, social, and ethical issues. Which do you think will be the most difficult for society to deal with? Support your opinion.Answer: The five moral dimensions are:(1) Information rights and obligations. What rights do individuals and organizations have with respect to information pertaining to them?(2) Property rights. How can intellectual property rights be protected when it is so easy to copy digital materials?(3) Accountability and control. Who will be held accountable and liable for the harm done to individual and collective information and property rights?(4) System quality. What standards of data and system quality should we demand to protect individual rights and the safety of society?(5) Quality of life. What values should be preserved? What institutions must we protect? What cultural values can be harmed?Individual answers for determining the most difficult for society to deal with will vary. One answer might be: Quality of life issues will be most difficult for society to deal with in societies that are comprised of many different cultural and ethnic groups, such as the United States. It is difficult to regulate concerns that are based on subjective values.Diff: 2 Page Ref: 421AACSB: Analytic SkillsCASE: Evaluation in terms of assess82) Discuss at least three key technology trends that raise ethical issues. Give an example of an ethical or moral impact connected to each one.Answer: Key technology trends include the following: (1) Computer power doubling every 18 months: ethical impact -because more organizations depend on computer systems for critical operations, these systems are vulnerable to computer crime and computer abuse; (2) Data storage costs are rapidly declining: ethical impact - it is easy to maintain detailed databases on individuals -- who has access to and control of these databases?; (3) Data analysis advances: ethical impact -vast databases full of individual information may be used to develop detailed profiles of individual behavior; and (5) Networking advances and the Internet: ethical impact - it is easy to copy data from one location to another. Who owns data? How can ownership be protected?。

信息管理专业英语试题及答案

信息管理专业英语试题及答案一、写出以下单词的中文意思（每小题0.5分，共10分）1 algorithm 11 object-oriented2 optimization 12 subsystem3 transportation 13 analogous4 dissemination 14 authorization5 evaluate 15 collection6 reliability 16 database7 verification 17 distributing8 computerize 18 payment9 practical 19 warehouse10 manipulation 20 agility二、根据给出的中文意思，写出单词（每小题0.5分，共10分）1 n．组件，群件11 adj．分布式的2 n．反馈，反应12 n．构造，配置3 n．增殖，扩散13 vt．维持，维修4 n．扩散，传播14 vt．使标准化5 n．全球化，全球性15 n．识别，鉴定6 adj．多国的，跨国的16 adj．可接受的7 vt．分配，指派17 adj．兼容的8 adj．交互式的18 n．防火墙9 n．变化，转化，转换19 n．基本设施10 n．应用，应用程序20 vt．& vi．使同步三、根据给出的短语，写出中文意思（每小题1分，共10分）1 application program interface2 back up3 bar code4 base upon5 Business Intelligence6 c loud computing7 commercial service provider8 c ustomer churn9 customer relations management10 data independence四、根据给出的中文意思，写出短语（每小题1分，共10分）1 数据挖掘2 数据转换3 数据仓库4 脏数据，废数据5 外部存储设备6 遗传算法7 网格计算8 投资决策9 知识发现10 最小冗余五、写出以下缩略语的完整形式和中文意思（每小题1分，共10分）缩略语完整形式中文意思1 B2B2 B2C3 CRM4 DBMS5 ERP6 GIS7 HTTP8 IS9 SCM10 SQL六、把以下句子翻译为中文（每小题1.5分，共15分）1) Do you have any idea how to promote the sales of this product?2) Peter is confident of winning the post as the assistant to the managing director.3) There must be fair play whatever the competition is.4) She showed strong leadership during her first term in office.5) If you have any requirements, ask me.6) The managing director's only concern was how to improve the quality of their products.7) The cost of consumption articles is the first consideration, as far as most ordinary people are concerned.8) Appreciation of works of art is bound to be dominated by a particular kind of interest.9) We sought an answer to the question, but couldn't find one.10) The program was implemented with great efficiency and speed.七、把以下句子翻译为英文（每小题1.5分，共15分）1) 没有好的管理，生意是不可能做好的。

管理信息系统(英文版第7版)题库chapter extension 10

Experiencing MIS, 7e (Kroenke)Chapter Extension 10 Supply Chain Management1) Which of the following statements is true of an inter-enterprise system?A) It is constant in scope and complexity.B) It cannot be customized to the needs of organizations.C) It is shared by two or more independent organizations.D) It is easier to manage than other types of systems.Answer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.1: What are typical inter-enterprise processes?Classification: Concept2) Many organizations can share a single inter-enterprise information system.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.1: What are typical inter-enterprise processes?Classification: Concept3) The Automated Clearing House system among banks is an example of a standardizedinter-enterprise system.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.1: What are typical inter-enterprise processes?Classification: Concept4) Explain inter-enterprise IS processes with an example.Answer: An inter-enterprise is an information system that is shared by two or more independent organizations. Inter-enterprise IS varies in scope and complexity. An example of a simple inter-enterprise IS is a sales process at a small retailer in which the retailer processes customers' credit card transactions. The retailer, customer, and credit card company (and possibly the bank that issued the card) are all part of the business process that processes the payment.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.1: What are typical inter-enterprise processes?Classification: Concept5) Which of the following refers to a network of organizations and facilities that transforms raw materials into products delivered to customers?A) supply chainB) distribution channelC) strategic business unitD) collaboration systemAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.2: What is a supply chain?Classification: Concept6) In a traditional supply chain, distributors order products from ________.A) retailersB) manufacturersC) customersD) suppliersAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.2: What is a supply chain?Classification: Concept7) Which of the following statements is true of supply chains?A) Supply chains consist only of customers, retailers, distributors, manufacturers, and suppliers.B) Not every supply chain has distributors and retailers.C) Each element in the supply chain can be connected to only one entity up and down.D) The only source of revenue in a supply chain is the retailer.Answer: BAACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.2: What is a supply chain?Classification: Concept8) Every supply chain has four basic components: suppliers, manufacturers, distributors, and retailers.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.2: What is a supply chain?Classification: Concept9) At each level of a supply chain, an organization can work with many organizations both up and down the supply chain.Answer: TRUEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.2: What is a supply chain?Classification: Concept10) Each level of a supply chain has a distinct source of revenue.Answer: FALSEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.2: What is a supply chain?Classification: Concept11) A major factor that affects supply chain performance is the ________.A) number of work-centersB) working capitalC) competitorsD) facilitiesAnswer: DAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Concept12) Nathan is in charge of inventory management at a furniture manufacturing company. Given his role, Nathan will be responsible ________.A) for the machinery used in manufacturingB) for the evaluation of the demand for furniture for a given periodC) for the wood and aluminum used for the furnitureD) for the capital required for productionAnswer: CAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Application13) Which of the following statements is true of inventory?A) Managing an inventory requires balancing between availability and cost.B) Inventory size increases as consumers purchase items.C) Inventory management decisions are limited to the size of the inventory.D) Increasing the inventory size always increases a company's profitability.Answer: AAACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Concept14) Which of the following factors influences supply chain performance by affecting the ways that organizations in the supply chain request, respond, and update one another?A) informationB) transportationC) inventoryD) facilitiesAnswer: AAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Concept15) ________ is a factor of information that can be transactional, such as orders and order returns, or it can be informational, such as the sharing of inventory and customer order data.A) PurposeB) MeansC) AvailabilityD) DirectionAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance? Classification: Concept16) Which of the following refers to the way organizations share their information?A) meansB) purposeC) availabilityD) intentAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance? Classification: Concept17) ________ refers to the methods by which information is transmitted.A) DirectionB) MeansC) PurposeD) AvailabilityAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance? Classification: Concept18) As a factor affecting supply chain performance, inventory includes all of the materials in the supply chain, including raw materials, in-process work, and finished goods.Answer: TRUEAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Concept19) Increasing the size of an inventory reduces the cost of the inventory.Answer: FALSEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Concept20) Decreasing the size of an inventory decreases the odds that an item will be unavailable for purchase.Answer: FALSEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Concept21) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?Answer: A supply chain is a network of organizations and facilities that transform raw materials into products delivered to customers. In a typical supply chain, customers order from retailers, who, in turn, order from distributors, who, in turn, order from manufacturers, who, in turn, order from suppliers. The supply chain also includes transportation companies, warehouses, and inventories, and some means for transmitting messages and information among the organizations involved. Four major factors, or drivers, affect supply chain performance: facilities, inventory, transportation, and information.AACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.3: What factors affect supply chain performance?Classification: Concept22) ________ is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organizations in the supply chain incur to obtain that revenue.A) Supply chain sustainabilityB) Supply chain compatibilityC) Supply chain profitabilityD) Supply chain feasibilityAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.4: How does supply chain profitability differ from organizational profitability?Classification: Concept23) Each organization in a supply chain is an independent company with its own objectives. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.4: How does supply chain profitability differ from organizational profitability?Classification: Concept24) Profitability of a supply chain increases if all the organizations in the supply chain operate at their maximum profitability.Answer: FALSEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.4: How does supply chain profitability differ from organizational profitability?Classification: Concept25) Define supply chain profitability. How is it different from individual organizational profitability?Answer: Supply chain profitability is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organizations in the supply chain incur to obtain that revenue. In general, the maximum profit to the supply chain will not occur if each organization in the supply chain maximizes its own profits in isolation. Usually, the profitability of the supply chain increases if one or more of the organizations operate at less than their own maximum profitability.AACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.4: How does supply chain profitability differ from organizational profitability?Classification: Concept26) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.A) synergistic effectB) flanging effectC) stack effectD) bullwhip effectAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept27) Which of the following statements is true of the bullwhip effect?A) It forces suppliers and manufacturers to carry smaller inventories than necessary.B) It is a natural dynamic that occurs because of the multistage nature of the supply chain.C) It is strongly associated with erratic consumer demand.D) It increases the overall profitability of the supply chain.Answer: BAACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept28) Juicebox Inc., a fruit juice processing company, has been facing irregular demand patterns for the last two years. These large fluctuations have created a bullwhip effect for the company. Which of the following steps will Juicebox Inc. most likely take to cope with this effect?A) carry larger inventoriesB) follow the just-in-time inventory policyC) reduce its annual production of juiceD) reduce the number of employees to cut costsAnswer: AAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Application29) The bullwhip effect explains the amplification of demand at various stages of a supply chain. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept30) The large fluctuations of the bullwhip effect force organizations to stock fewer inventories than needed.Answer: FALSEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept31) The bullwhip effect increases if all the participants in the supply chain have an access to consumer-demand information from the retailer.Answer: FALSEAACSB: Analytical ThinkingDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept32) Inter-enterprise information systems are necessary to share consumer-demand information. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept33) True demand is the demand from the only party that introduces money into the system. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept34) Explain the bullwhip effect with an example.Answer: The bullwhip effect is a phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain, from customer to supplier. In a famous study, the bullwhip effect was observed in Procter & Gamble's supply chain for diapers. The number of babies determines diaper demand, and that number is constant or possibly slowly changing. Retailers do not order from the distributor with the sale of every diaper package. The retailer waits until the diaper inventory falls below a certain level, called the reorder quantity. Then the retailer orders a supply of diapers, perhaps ordering a few more than it expects to sell to ensure that it does not have an outage. The distributor receives the retailer's orders and follows the same process. It waits until its supply falls below the reorder quantity, and then it reorders from the manufacturer, with perhaps an increased amount to prevent outages. The manufacturer, in turn, uses a similar process with the raw-materials suppliers.Because of the nature of this process, small changes in demand at the retailer are amplified at each stage of the supply chain. These small changes become quite large variations on the supplier end. The large fluctuations of the bullwhip effect force distributors, manufacturers, and suppliers to carry larger inventories than should be necessary to meet the real consumer demand. Thus, the bullwhip effect reduces the overall profitability of the supply chain.AACSB: Analytical ThinkingDifficulty: 3: ChallengingCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.5: What is the bullwhip effect?Classification: Concept35) Which of the following is used as the measure of supply chain speed?A) dollar value of goods exchanged in a given period of timeB) amount of goods exchanged in a given period of timeC) total profit generated by the components of supply chainD) time taken to transport goods from one component to anotherAnswer: AAACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.6: How do information systems affect supply chain performance? Classification: Concept36) Zim-ware, a kitchenware brand, recently started selling its products online. It plans to increase the sale of its products using e-commerce. Which of the following is Zim-ware most likely to experience as a result of this system change?A) reduced costs of buying and sellingB) reduced supply chain speedC) increased size and costs of inventoriesD) optimized supply chain profitabilityAnswer: AAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.6: How do information systems affect supply chain performance? Classification: Application37) The cloud storage has increased the costs of integrating an organization's information systems.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.6: How do information systems affect supply chain performance? Classification: Concept38) Information systems have the capability to eliminate the bullwhip effect.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.6: How do information systems affect supply chain performance? Classification: Concept39) Information systems do not support just-in-time inventory.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.6: How do information systems affect supply chain performance? Classification: Concept40) How do information systems affect supply chain performance?Answer: Information systems, such as customer relationship management (CRM) ande-commerce sales systems have dramatically reduced the costs of buying and selling. Sourcing, buying, and selling have all become faster, easier, more effective, and less costly. Distributed systems in the cloud have enabled businesses to integrate their information systems with less cost and greater speed and agility than ever before. The presence of information systems has also expanded supply chain speed. Information systems have enabled both suppliers and customers to reduce the size of their inventories and, thus, reduce their inventory costs. Information systems also improve delivery scheduling. Using information systems, suppliers can deliver materials and components at the time and in the sequence needed. Such delivery enables just-in-time inventory, and it allows manufacturers to reduce raw materials inventory size as well as the handling of raw materials.AACSB: Analytical ThinkingDifficulty: 2: ModerateCourse LO: Discuss the role of information systems in supply chain management and performance.Learning Obj: LO 22.6: How do information systems affect supply chain performance? Classification: Concept。

《管理信息系统》考试题库及答案（四）

《管理信息系统》考试题库及答案（四）《管理信息系统》考试题库及答案⼀、填空题1．管理活动中的⾼、中、基3个层次的管理分别对应的3种层次类型的决策过程是、和结构化决策。

2．通常管理可分为五⼤职能，即、、指挥、控制和协调。

3．管理信息系统的三⼤⽀柱是：计算机⽹络、______ 和______ 。

4．按系统论的观点，系统应有5个要素，即输⼊、输出、______ 、______和控制。

5．⼀般将系统产⽣、发展和灭亡的⽣命历程称为______ 。

6．ERP的含义是______ ，它是在______ 的基础上发展⽽来的。

7．“⾃顶向下，逐步求精”是______ ⽅法的基本思想。

8．管理信息系统的基本结构可以概括为四⼤部件，即信息源信息处理器、、。

9．管理信息系统是⼀个以计算机为⼯具，具有______ 、预测、控制和功能的信息系统。

10．信息⼀词的英⽂单词是______ 。

11．对当前系统的调查通常可分为______ 和______ 。

12．⼀般认为管理信息系统是在______ 、______ 和计算机科学的基础上发展起来的综合性边缘科学。

13．现⾏系统分析主要包括______ 分析和______ 分析两⼤部分。

14．可⾏性研究⼀般可从以下⼏⽅⾯⼊⼿经济可⾏性、技术可⾏性、______ 和______ 。

15．⼈们经常⽤耦合和______ 的概念衡量模块之间的独⽴性。

16．数据流程分析的主要⽬的是在______ 分析的基础上，勾画出现⾏系统的逻辑模型。

17．常见的系统切换⽅法主要有3种，即______ 、______ 和______ 。

18．系统分析处于系统开发⽣命周期的第⼆阶段，上接______ ，下联______ ，具有承上启下的作⽤。

19．数据耦合、控制耦合和⾮法耦合等三种模块耦合⽅式中，耦合度最低、性能最好的是______ 。

20．业务流程分析主要是为了描述____________。

21．系统分解的三原则是指______ 、功能聚合性原则、______ 。

管理信息系统(第9版)精要版原书英文版题库答案第5章

Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 5 Foundations of Business Intelligence: Databases andInformation Management1) Each characteristic or quality describing a particular entity is called an attribute. Answer: TRUEDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension2) A grouping of characters into a word, a group of words, or a complete number is called a record.Answer: FALSEDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension3) Every record in a file should contain at least one key field.Answer: TRUEDiff: 1 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension4) In normalization, complex groupings of data are streamlined to eliminate awkward many-to-many relationships.Answer: TRUEDiff: 2 Page Ref: 163AACSB: Reflective ThinkingCASE: Comprehension5) DBMS simplify how end users work with databases by separating the logical and physical views of the data.Answer: TRUEDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension6) Many applications today require databases that can store and retrieve multimedia. Answer: TRUEDiff: 1 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension7) One of the drawbacks to OODBMS is that they cannot work with applets.Answer: FALSEDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension8) OODBMS are slower than relational DBMS.Answer: TRUEDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension9) A data warehouse may include information from legacy systems.Answer: TRUEDiff: 2 Page Ref: 170AACSB: Reflective ThinkingCASE: Comprehension10) A data warehouse is typically comprised of several smaller data marts.Answer: FALSEDiff: 2 Page Ref: 170, 172AACSB: Reflective ThinkingCASE: Comprehension11) OLAP is a key tool of BI.Answer: TRUEDiff: 2 Page Ref: 173AACSB: Use of ITCASE: Comprehension12) OLAP is used to find hidden patterns and relationships in large databases, and infer rules from these to infer future behavior.Answer: FALSEDiff: 2 Page Ref: 174AACSB: Reflective ThinkingCASE: Comprehension13) Data mining can be a challenge to individual privacy.Answer: TRUEDiff: 2 Page Ref: 176AACSB: Reflective ThinkingCASE: Comprehension14) Predictive analysis is a technique of data mining.Answer: FALSEDiff: 3 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension15) Implementing a Web interface for a database requires changes to the database itself. Answer: FALSEDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension16) Common Gateway Interface is a specification for processing data on a Web server. Answer: TRUEDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension17) In linking databases to the Web, the role of the application server is to host the DBMS. Answer: FALSEDiff: 3 Page Ref: 177AACSB: Use of ITCASE: Comprehension18) A firm’s information policy lays out who is responsible for updating and maintaining the information in a database system.Answer: TRUEDiff: 1 Page Ref: 178AACSB: Use of ITCASE: Comprehension19) The use of different terms for identifying data in a firm's various information systems is an example of redundant data.Answer: FALSEDiff: 2 Page Ref: 179AACSB: Reflective ThinkingCASE: Comprehension20) Data cleansing is the same process as data scrubbing.Answer: TRUEDiff: 2 Page Ref: 179AACSB: Reflective ThinkingCASE: Comprehension21) Which of the following is not a true statement about MDM?A) Its goal is to ensure a company is not using multiple versions of the same data.B) It is a multi-step process that includes business process analysis.C) It is a quality-of-data concept that is used to identify a company's most important data.D) Its goal is to create a single, authenticated master file for the company's data. Answer: CDiff: 2 Page Ref: 158AACSB: Analytic SkillsCASE: Evaluation in terms of assess22) What is the first step you should take in managing data for a firm?A) Identify the data needed to run the businessB) Cleanse the data before importing it to any databaseC) Normalize the data before importing to a databaseD) Audit your data qualityAnswer: ADiff: 2 Page Ref: 160AACSB: Analytic SkillsCASE: Synthesis in terms of assemble, plan23) An example of a pre-digital database is a:A) library’s card-catalog.B) cash register receipt.C) doctor’s office invoice.D) list of sales totals on a spreadsheet.Answer: ADiff: 2 Page Ref: 159AACSB: Analytic SkillsCASE: Analysis in terms of categorize24) Which of the following best illustrates the relationship between entities and attributes?A) The entity CUSTOMER with the attribute PRODUCTB) The entity CUSTOMER with the attribute ADDRESSC) The entity PRODUCT with the attribute PURCHASED) The entity PRODUCT with the attribute CUSTOMERAnswer: BDiff: 2 Page Ref: 160AACSB: Analytic SkillsCASE: Analysis in terms of categorize25) The type of logical database model that treats data as if they were stored in two-dimensional tables is the:A) OODBMS.B) pre-digital DBMS.C) relational DBMS.D) hierarchical DBMS.Answer: CDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension26) What are the relationships that the relational database is named for?A) Relationships between rows and columnsB) Relationships between entitiesC) Relationships between fields and recordsD) Relationships between databasesAnswer: BDiff: 2 Page Ref: 160, 162AACSB: Analytic SkillsCASE: Analysis in terms of examine27) A characteristic or quality describing an entity is called a(n):A) field.B) tuple.C) key field.D) attribute.Answer: DDiff: 1 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension28) The most basic business database is comprised of:A) three tables: for customers, suppliers and parts, and sales.B) four tables: for customers, suppliers, parts, and sales.C) four tables: for customers, employees, suppliers and parts, and table sales.D) five tables: for customers, employees, suppliers, products, and sales.Answer: DDiff: 3 Page Ref: 160AACSB: Analytic SkillsCASE: Analysis in terms of examine29) In a table for customers, the information about a single customer would reside in a single:A) field.B) row.C) column.D) table.Answer: BDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension30) In a relational database, a record is also called a(n):A) tuple.B) row.C) entity.D) field.Answer: ADiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension31) A field identified in a table as holding the unique identifier of the table’s records is called the:A) primary key.B) key field.C) primary field.D) foreign key.Answer: ADiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension32) A field identified in a record as holding the unique identifier for that record is called the:A) primary key.B) key field.C) primary field.D) foreign key.Answer: BDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension33) A schematic of the entire database that describes the relationships in a database is called a(n):A) data dictionary.B) intersection relationship diagram.C) entity-relationship diagram.D) data definition diagram.Answer: CDiff: 2 Page Ref: 162AACSB: Reflective ThinkingCASE: Comprehension34) A one-to-one relationship between two entities is symbolized in a diagram by a line that ends:A) in two short marks.B) in one short mark.C) with a crow’s foot.D) with a crow’s foot topped by a short mark.Answer: ADiff: 3 Page Ref: 162AACSB: Reflective ThinkingCASE: Comprehension35) A one-to-many relationship between two entities is symbolized in a diagram by a line that ends:A) in two short marks.B) in one short mark.C) with a crow’s foot.D) with a cr ow’s foot preceded by a short mark.Answer: DDiff: 3 Page Ref: 162AACSB: Reflective ThinkingCASE: Comprehension36) A table that links two tables that have a many-to-many relationship is often called a(n):A) derived table.B) intersection relation.C) foreign table.D) entity-relationship table.Answer: BDiff: 2 Page Ref: 162-163AACSB: Reflective ThinkingCASE: Comprehension37) The process of streamlining data to minimize redundancy and awkward many-to-many relationships is called:A) normalization.B) data scrubbing.C) data cleansing.D) data administration.Answer: ADiff: 2 Page Ref: 163AACSB: Reflective ThinkingCASE: Comprehension38) A DBMS makes the:A) physical database available for different logical views.B) logical database available for different analytical views.C) physical database available for different relational views.D) relational database available for different physical views.Answer: ADiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension39) The logical view of a database:A) shows how data are organized and structured on the storage media.B) presents an entry screen to the user.C) allows the creation of supplementary reports.D) presents data as they would be perceived by end users.Answer: DDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension40) Which of the following is not a typical feature of DBMS?A) Data manipulation languageB) Report generation toolsC) Data dictionaryD) Query wizard toolAnswer: DDiff: 2 Page Ref: 166-1688AACSB: Reflective ThinkingCASE: Comprehension41) Oracle Database Lite is a:A) DBMS for small handheld computing devices.B) popular open-source DBMS.C) Mainframe relational DBMS.D) DBMS for midrange computers.Answer: ADiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension42) Access is a:A) DBMS for small handheld computing devices.B) popular open-source DBMS.C) DBMS for midrange computers.D) DBMS for desktop systems.Answer: DDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension43) MySQL is a:A) DBMS for small handheld computing devices.B) popular open-source DBMS.C) mainframe relational DBMS.D) DBMS for desktop systems.Answer: BDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension44) Microsoft SQL Server is a(n):A) DBMS for small handheld computing devices.B) Internet DBMS.C) Desktop relational DBMS.D) DBMS for midrange computers.Answer: DDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension45) In a relational database, the three basic operations used to develop useful sets of data are:A) select, project, and where.B) select, join, and where.C) select, project, and join.D) select, from, and join.Answer: CDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension46) The select operation:A) combines relational tables to provide the user with more information than is otherwise available.B) creates a subset consisting of columns in a table.C) identifies the table from which the columns will be selected.D) creates a subset consisting of all records in the file that meets stated criteria.Answer: DDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension47) The join operation:A) combines relational tables to provide the user with more information than is otherwise available.B) identifies the table from which the columns will be selected.C) creates a subset consisting of columns in a table.D) organizes elements into segments.Answer: ADiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension48) The project operation:A) combines relational tables to provide the user with more information than is otherwise available.B) creates a subset consisting of columns in a table.C) organizes elements into segments.D) identifies the table from which the columns will be selected.Answer: BDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension49) The data dictionary serves as an important data management tool by:A) assigning attributes to the data.B) creating an inventory of data definitions contained in the database.C) specifying the structure of the content of the database.D) maintaining data in updated form.Answer: BDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension50) An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the:A) data dictionary.B) data definition diagram.C) entity-relationship diagram.D) relationship dictionary.Answer: ADiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension51) The specialized language programmers use to add and change data in the database is called:A) data dictionary language.B) data manipulation language.C) Structured Query Language.D) data definition language.Answer: BDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension52) The most prominent data manipulation language today is:A) Access.B) DB2.C) SQL.D) Crystal Reports.Answer: CDiff: 1 Page Ref: 168AACSB: Reflective ThinkingCASE: Comprehension53) DBMS typically include report-generating tools in order to:A) retrieve and display data.B) display data in an easier-to-read format.C) display data in graphs.D) perform predictive analysis.Answer: BDiff: 2 Page Ref: 168AACSB: Reflective ThinkingCASE: Comprehension54) The type of database management approach that can handle multimedia is the:A) hierarchical DBMS.B) relational DBMS.C) network DBMS.D) object-oriented DBMS.Answer: DDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension55) Which of the following database types is useful for storing Java applets as well as handling large numbers of transactions?A) Relational DBMSB) Hierarchical DBMSC) Object-relational DBMSD) OODBMSAnswer: CDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension56) A data warehouse is composed of:A) historical data.B) current data.C) internal and external data sources.D) both historical and current data.Answer: DDiff: 3 Page Ref: 170AACSB: Reflective ThinkingCASE: Comprehension57) Which of the following statements about data warehouses is not true?A) They store supply data to be used across the enterprise for management analysis and decision making.B) Data warehouse systems provide a range of ad hoc and standardized query tools, analytical tools, and graphical reporting facilities.C) They may include data from Web site transactions.D) Data warehouse systems provide easy-to-use tools for managers to easily update data. Answer: DDiff: 2 Page Ref: 170AACSB: Use of ITCASE: Comprehension58) A data mart usually can be constructed more rapidly and at lower cost than a data warehouse because:A) it typically focuses on a single subject area or line of business.B) all the information is historical.C) it uses a Web interface.D) all of the information belongs to a single company.Answer: ADiff: 2 Page Ref: 172-173AACSB: Reflective ThinkingCASE: Evaluation in terms of weighing alternatives59) Tools for consolidating, analyzing, and providing access to vast amounts of data to help users make better business decisions are known as:A) DSS.B) business intelligence.C) OLAP.D) data mining.Answer: BDiff: 2 Page Ref: 173AACSB: Use of ITCASE: Comprehension60) The tool that enables users to view the same data in different ways using multiple dimensions is:A) predictive analysis.B) SQL.C) OLAP.D) data mining.Answer: CDiff: 2 Page Ref: 174AACSB: Reflective ThinkingCASE: Comprehension61) OLAP is a tool for enabling:A) users to obtain online answers to ad hoc questions in a rapid amount of time.B) users to view both logical and physical views of data.C) programmers to quickly diagram data relationships.D) programmers to normalize data.Answer: ADiff: 2 Page Ref: 174AACSB: Reflective ThinkingCASE: Comprehension62) Data mining is a tool for allowing users to:A) quickly compare transaction data gathered over many years.B) find hidden relationships in data.C) obtain online answers to ad hoc questions in a rapid amount of time.D) summarize massive amounts of data into much smaller, traditional reports. Answer: BDiff: 2 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension63) In terms of the data relationships found by data mining, associations refers to:A) events linked over time.B) patterns that describe a group to which an item belongs.C) occurrences linked to a single event.D) undiscovered groupings.Answer: CDiff: 2 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension64) In terms of the data relationships found by data mining, sequences refers to:A) events linked over timeB) patterns that describe a group to which an item belongs.C) occurrences linked to a single event.D) undiscovered groupings.Answer: ADiff: 2 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension65) An alternative to using application server software for interfacing between a Web server and back-end databases is:A) CGI.B) HTML.C) Java.D) SQL.Answer: ADiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension66) Businesses use ________ tools to search and analyze unstructured data sets, such as e-mails and memos.A) OODBMSB) Web miningC) text miningD) OLAPAnswer: CDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension67) The confusion created by ________ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources.A) batch processingB) data redundancyC) data independenceD) online processingAnswer: BDiff: 2 Page Ref: 179AACSB: Use of ITCASE: Comprehension68) Detecting and correcting data in a database or file that are incorrect, incomplete, improperly formatted, or redundant is called:A) data auditing.B) defragmentationC) data scrubbingD) data optimizationAnswer: CDiff: 2 Page Ref: 179AACSB: Reflective ThinkingCASE: Comprehension69) Which of the following would you use to find patterns in user interaction data recorded by Web servers?A) Web usage miningB) Web server miningC) Web structure miningD) Web content miningAnswer: ADiff: 2 Page Ref: 176AACSB: Reflective ThinkingCASE: Comprehension70) Which of the following would you use to find out which Web sites with content related to database design were the most often linked to by other Web sites?A) Web usage miningB) Web server miningC) Web structure miningD) Web content miningAnswer: CDiff: 2 Page Ref: 176AACSB: Analytic SkillsCASE: Analysis in terms of categorize71) Relational database systems try to enforce ________ rules to ensure that relationships between coupled tables remain consistent.Answer: referential integrityDiff: 3 Page Ref: 163AACSB: Reflective ThinkingCASE: Comprehension72) A(n) ________ is special software for creating, storing, organizing, and accessing data froma database.Answer: database management system/DBMSDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension73) A(n) ________ view shows data as it is actually organized and structured on the storage media.Answer: physicalDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is a language associated with a database management system that end users and programmers use to manipulate data in the database.Answer: data manipulation languageDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension75) A(n) ________ is an approach to data management that stores both data and procedures acting on the data as objects that can be automatically retrieved and shared.Answer: object-oriented DBMSDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension76) A(n) ________ stores current and historical data of potential interest to decision makers throughout the company.Answer: data warehouseDiff: 2 Page Ref: 170AACSB: Use of ITCASE: Comprehension77) A(n) ________ is a dedicated computer in a client/server environment that hosts a DBMS. Answer: database serverDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension78) A(n) ________ specifies the formal rules governing the maintenance, distribution, and use of information in an organization.Answer: information policyDiff: 2 Page Ref: 178AACSB: Use of ITCASE: Comprehension79) ________ is a special organizational function that manages the policies and procedures through which data can be managed as an organizational resource.Answer: Data administrationDiff: 2 Page Ref: 178AACSB: Use of ITCASE: Comprehension80) A(n) ________ is a structured survey of the accuracy and level of completeness of the data in an information system.Answer: data quality auditDiff: 2 Page Ref: 180AACSB: Reflective ThinkingCASE: Comprehension81) The small publishing company you work for wants to create a new database for storing information about all of their author contracts. What difficulties do you anticipate?Answer: Data accuracy when the new data is input, establishing a good data model, determining which data is important and anticipating what the possible uses for the data will be, beyond looking up contract information, technical difficulties linking this system to existing systems, new business processes for data input and handling, and contracts management, determining how end users will use the data, making data definitions consistent with other databases, what methods to use to cleanse the data.Diff: 2 Page Ref: 165, 178-179AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together different types of knowledge82) When you design the new contracts database for the publishing house mentioned above, what fields do you anticipate needing? Identify at least seven fields. Which of these fields might be in use in other databases of the company’s?Answer: Author first name, author last name, author address, agent name and address, title of book, book ISBN, date of contract, amount of money, payment schedule, date contract ends, author address. Other databases might be an author database (author names, address, and agent details), a book title database (title and ISBN of book), and financial database (payments made). Diff: 2 Page Ref: 160-163AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together different types of knowledge83) What types of relationships are possible in a relational database? Describe and give an example of each.Answer: There are three types of relationships: one-to-one, one-to-many, and many-to-many.A one-to-one relationship occurs when each record in one table has only one related record in a second table. An example might be a table of salespeople and a separate table of company cars. Each salesperson can only have one car, or be related to the one car in the database. Aone-to-many relationship occurs when a record in one table has many related records in a second table. An example might be a table of salespeople and clients. Each salesperson may have several clients. A many-to-many relationship occurs when records in one table have many related records in a second table, and the records in the second table have many related records in the first table. An example might be a clients table and a products table. Clients may buy more than one product, and products are sold to more than one client.Diff: 3 Page Ref: 162-163AACSB: Analytic SkillsCASE: Synthesis in terms of build, model84) List and describe three main capabilities or tools of a DBMS.Answer: A DBMS includes capabilities and tools for organizing, managing, and accessing the data in the database. The most important are its data definition capability, data dictionary, and data manipulation language. The data definition capability specifies the structure of the contentof the database. It is used to create database tables and to define the characteristics of the fieldsin each table. This information about the database would be documented in a data dictionary. A data dictionary is an automated or manual file that stores definitions of data elements and their characteristics. Data dictionaries for large corporate databases may capture additional information, such as usage; ownership (who in the organization is responsible for maintaining the data); authorization; security; and the individuals, business functions, programs, and reports that use each data element. The data manipulation language is a specialized language used to add, change, delete, and retrieve the data in the database. This language contains commands that permit end users and programming specialists to extract data from the database to satisfy information requests and develop applications.Diff: 2 Page Ref: 166-168AACSB: Analytic SkillsCASE: Analysis in terms of summarize85) List at least three causes of to data redundancy and inconsistency.Answer: Data redundancy and inconsistency can occur because of (1) different groups in an organization independently collecting the same piece of information in different systems; (2) employing different names and descriptions for the same entities or attributes; (3) failing to normalize a database; (4) incorrect data entry or failing to enforce consistency within the database; (5) lack of data cleansing or scrubbing.Diff: 2 Page Ref: 179AACSB: Analytic SkillsCASE: Analysis in terms of summarize86) Identify and describe the three basic operations used to extract useful sets of data from a relational database?Answer: The select operation creates a subset consisting of all records (rows) in the table that meet stated criteria. The join operation combines relational tables to provide the user with more information than is available in individual tables. The project operation creates a subset consisting of columns in a table, permitting the user to create new tables that contain only the information required.Diff: 2 Page Ref: 166AACSB: Analytic SkillsCASE: Analysis in terms of summarize87) Describe the ways in which database technologies could be used by an office stationery supply company to achieve low-cost leadership.Answer: Student answers will vary; an example answer is: Databases could be used to make the supply chain more efficient and minimize warehousing and transportation costs. You can use OLAP to better analyze sales forecasts. You can also use sales databases and predictive analysis to determine what supplies are in demand by which customers, and whether needs are different in different geographical areas. DSS databases could be used to predict future trends in office supply needs, to help anticipate demand. You could use text mining to identify service issues or inefficiencies within the company. Databases could be used to determine the most efficient methods of transportation and delivery. In addition you could allow customers to order supplies through the Web and have these orders influence the entire supply chain and minimize warehousing costs.Diff: 3 Page Ref: 170-178AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together knowledge from different places; Evaluation in terms of predict, assess88) Describe the ways in which database technologies could be used by an office stationery supply company to achieve product differentiation.Answer: Product databases could be made available to customers for greater convenience ordering online. Databases could be used to track customer preferences, to help anticipate customer desires. Sales databases could also help a client anticipate when they would needre-supply, providing an additional service. Data mining could help anticipate trends in sales or other factors to help determine new services and products to sell the clients. You could use web mining to analyze any web customer usage data to determine what products or features customers wanted.Diff: 3 Page Ref: 170-178AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together knowledge from different places; Evaluation in terms of predict, assess。

信息管理系统 management information system(第九版英文原版).

LearningObjectives Web Link VideoManagementWrap-up Managing the Digital FirmCase Study: DaimlerChrysler’s Agile Supply ChainSection 1.1: Why Information Systems?Why Information Systems MatterHow Much Does IT Matter?Why IT Now? Digital Convergence and the Changing Business EnvironmentSection 1.2: Perspectives on Information SystemsWhat Is an Information System?Window on Organizations:Cemex: A Digital Firm in the MakingWindow on Technology: UPS Competes Globally with Information TechnologyIt Isn’t Just Technology: A Business Perspective on Information SystemsDimensions of Information SystemsSection 1.3: Contemporary Approaches to Information SystemsTechnical ApproachBehavioral ApproachApproach of This Text: Sociotechnical SystemsSection 1.4: Learning to Use Information Systems: New Opportunities with TechnologyThe Challenge of Information Systems: Key Management IssuesIntegrating Text with Technology: New Opportunities for LearningLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Adding Value to Information for ManagementDecision Making.Dirt Bikes U.S.A.: Preparing a Management Overview of the CompanyElectronic Commerce Project: Analyzing Shipping CostsGroup Project: Analyzing a Business SystemCase Study: Dollar General: Heavy on Organization, Light on SystemsLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Information Systems in the EnterpriseCase Study: Fast Fashion, Hot SystemsSection 2.1: Major Types of Systems in OrganizationsDifferent Kinds of SystemsFour Major Types of SystemsRelationship of Systems to One AnotherSection 2.2: Systems from a Functional PerspectiveSales and Marketing SystemsManufacturing and Production SystemsWindow on Organizations:Product Life Cycle Management Systems:Faster Products, Faster ProcessesFinance and Accounting SystemsHuman Resources SystemsSection 2.3: Integrating Functions and Business Processes: Introduction to Enterprise ApplicationsBusiness Processes and Information SystemsSystems for Enterprise-Wide Process IntegrationOverview of Enterprise ApplicationsWindow on Technology: Haworth Overhauls Supply Chain ManagementSection 2.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Improving Supply ChainManagementDirt Bikes U.S.A.: Analyzing Financial PerformanceElectronic Business Project: Planning Transportation LogisticsGroup Project: Describing Management Decisions and SystemsCase Study: Snyder’s of Hanover: New Systems for an Old Family CompanyLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Information Systems, Organizations, Management, and StrategyCase Study: Gallo Winery Leads by Blending Business with TechnologySection 3.1: Organizations and Information SystemsWhat Is an Organization?Common Features of OrganizationsUnique Features of OrganizationsWindow on Organizations:E-Commerce North and South of the BorderOrganizing the IT FunctionSection 3.2: How Information Systems Impact Organizations and Business Firms Economic ImpactsOrganizational and Behavioral ImpactsThe Internet and OrganizationsSection 3.3: The Impact of IT on Management Decision MakingHow IT Affects Management Decision MakingThe Role of Managers in OrganizationsModels of Decision MakingImplications for the Design and Understanding of Information SystemsSection 3.4: Information Systems and Business StrategyBusiness-Level Strategy: The Value Chain ModelWindow on Technology: Hotel Loyalty Programs Become CompetitiveWeaponsFirm-Level Strategy and Information TechnologyIndustry-Level Strategy and Information Systems: Competitive Forces andNetwork EconomicsSection 3.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Using a Database for StrategicBusiness DevelopmentDirt Bikes U.S.A.: Performing a Competitive Analysis for Dirt BikesElectronic Commerce Project: Configuring and Pricing an AutomobileGroup Project: Identifying Opportunities for Strategic Information SystemsCase Study: Can Albertsons Trounce Wal-Mart with Advanced InformationTechnology?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Digital Firm: Electronic Business and Electronic CommerceCase Study: Corrugated Supplies: The Internet Helps a Small Company Act BigSection 4.1: Electronic Business, Electronic Commerce, and the Emerging Digital Firm Internet Technology and the Digital FirmNew Business Models and Value PropositionsSection 4.2: Electronic CommerceCategories of Electronic CommerceCustomer-Centered RetailingBusiness-to-Business Electronic Commerce: New Efficiencies andRelationshipsElectronic Commerce Payment SystemsWindow on Technology: Volkswagen Revs Up Its B2B NetworkSection 4.3: Electronic Business and the Digital FirmHow Intranets Support Electronic BusinessIntranet Applications for Electronic BusinessWindow on Organizations:CARE’s Humanitarian IntranetsBusiness Process IntegrationSection 4.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing a Dot-Com BusinessDirt Bikes U.S.A.: Developing an E-Commerce StrategyElectronic Commerce Project: Comparing Online Storefront Hosting ServicesGroup Project: Performing a Competitive Analysis of E-Commerce SitesCase Study: Can the Music Industry Change Its Tune?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Ethical and Social Issues in the Digital FirmCase Study: “Attention Shoppers: Background Checks for Sale”Section 5.1: Understanding Ethical and Social Issues Related to SystemsA Model for Thinking About Ethical, Social, and Political IssuesFive Moral Dimensions of the Information AgeKey Technology Trends That Raise Ethical IssuesSection 5.2: Ethics in an Information SocietyBasic Concepts: Responsibility, Accountability, and LiabilityEthical AnalysisProfessional Codes of ConductSome Real-World Ethical DilemmasSection 5.3: The Moral Dimensions of Information SystemsInformation Rights: Privacy and Freedom in the Internet AgeProperty Rights: Intellectual PropertyAccountability, Liability, and ControlSystem Quality: Data Quality and System ErrorsWindow on Technology: When Software Kills: What Happened atPanama’s National Cancer InstituteQuality of Life: Equity, Access, and BoundariesWindow on Management: Can the Spamming Monster Be Tamed?Section 5.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Word Processing and Web Page Development ToolExercise: Creating a Simple Web SiteDirt Bikes USA: Developing a Web Site Privacy PolicyElectronic Commerce Project: Using Internet Newsgroups for Online Market ResearchGroup Project: Developing a Corporate Ethics CodeCase Study: Security Versus Privacy: Does Terrorism Change the Debate?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Hong Kong’s New World Telecommunications Prospers with a New IT InfrastructureSection 6.1: IT InfrastructureDefining IT InfrastructureLevels of IT InfrastructureEvolution of IT Infrastructure: 1950–2005Technology Drivers of Infrastructure EvolutionSection 6.2: Infrastructure ComponentsComputer Hardware PlatformsOperating System PlatformsEnterprise Software ApplicationsData Management and StorageNetworking/Telecommunications PlatformsInternet PlatformsConsulting and System Integration ServicesSection 6.3: Contemporary Hardware Platform TrendsThe Integration of Computing and Telecommunications PlatformsGrid ComputingOn-Demand Computing (Utility Computing)Autonomic ComputingWindow on Management: On-Demand Computing at Qantas Airwaysand Ford Motor Company EuropeEdge ComputingSection 6.4: Contemporary Software Platform TrendsThe Rise of Linux and Open-Source SoftwareJava Is EverywhereWindow on Technology: Two Canadian Cities Go for LinuxSoftware for Enterprise IntegrationSoftware OutsourcingSection 6.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Evaluating Computer Hardwareand Software OptionsDirt Bikes USA: Analyzing the Total Cost of Ownership (TCO) of Desktop SoftwareAssetsElectronic Business Project: Planning and Budgeting for a Sales ConferenceGroup Project: Evaluating Server Operating SystemsCase Study: 99 Cents Only Stores: IT Infrastructure on a BudgetLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Better Data Help Virgin Mobile Australia Win the Customer WarsSection 7.1: Organizing Data in a Traditional File EnvironmentFile Organization Terms and ConceptsProblems with the Traditional File EnvironmentSection 7.2: The Database Approach to Data ManagementDatabase Management SystemsTypes of DatabasesWindow on Organizations: A Database Helps P&G Manage ProductInformationSection 7.3: Creating a Database EnvironmentDesigning DatabasesDistributing DatabasesEnsuring Data QualitySection 7.4: Database TrendsMultidimensional Data AnalysisData Warehouses and Data MiningWindow on Technology: Large Data Warehouses: When Bigger IsBetterDatabases and the WebSection 7.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Building a Relational Database fora Small BusinessDirt Bikes U.S.A.: Redesigning the Customer DatabaseElectronic Commerce Project: Searching Online DatabasesGroup Project: Creating Company-Wide Data StandardsCase Study: Database Woes Plague Homeland Security and Law EnforcementLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upTelecommunications, Networks, and the InternetCase Study: Okanagan-Skaha School District Does More with Less Using Networking and the InternetSection 8.1: Telecommunications and Networking in Today’s Business World The Business Telecommunications EnvironmentNetworking and Communications TrendsThe Business Value of Telecommunications and NetworkingSection 8.2: Contemporary Networking InfrastructureNetworks and Corporate InfrastructureKey Digital Networking TechnologiesPhysical Transmission MediaTypes of NetworksBroadband Network Services and TechnologiesSection 8.3: The InternetInternet Addressing, Architecture, and GovernanceInternet ServicesThe Internet and Business ValueThe World Wide webIntranets and ExtranetsNext-Generation Networks and Internet2Section 8.4: Technologies and Tools for Communication and E-BusinessE-Mail, Chat, Instant Messaging, and Electronic DiscussionsGroupware, Teamware, and Electronic ConferencingInternet TelephonyWindow on Organizations: Internet Telephones: Why Not?Virtual Private NetworksSection 8.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesWindow on Management: Monitoring Employees on Networks:Unethical or Good Business?Learning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing Web Site VisitorsDirt Bikes U.S.A.: Using Internet Tools to Increase Efficiency and ProductivityElectronic Commerce Project: Using Web Search Engines for Business ResearchGroup Project: Identifying Strategic Opportunities for Networking TechnologyCase Study: Can REI Climb Higher with Networking and the Internet?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Wireless RevolutionCase Study: The Boston Public Library Goes WirelessSection 9.1: The Wireless Computing LandscapeThe Wireless RevolutionBusiness Value of Wireless NetworkingWireless Transmission Media and DevicesCellular Network Standards and GenerationsMobile Wireless Standards for Web AccessSection 9.2: Wireless Computer Networks and Internet AccessBluetoothWi-FiWiMax and EV-DOWindow on Management: Wi-Fi: Starbuck’s Solution to GoSection 9.3: M-Commerce and Mobile ComputingM-Commerce Services and ApplicationsAccessing Information from the Wireless WebDigital Payment Systems and M-CommerceM-Commerce ChallengesSection 9.4: Wireless Technology in the EnterpriseWireless Applications for Customer Relationship ManagementWireless Supply Chain Management and Radio Frequency Identification(RFID)Wireless in Health CareWireless Sensor Networks and Pervasive ComputingWindow on Organizations: Does RFID Threaten Privacy?Section 9.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Comparing Wireless ServicesDirt Bikes U.S.A.: Determining the Cost of RFID SystemsElectronic Business Project: Identifying Wi-Fi Hotspots for Nomadic ComputingGroup Project: Comparing Mobile Internet Access SystemsCase Study: UPS versus FedEx: Two Competitors, Two Wireless StrategiesLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Security and ControlCase Study: Wesfarmers Outsources to a Managed Security ServiceSection 10.1: System Vulnerability and AbuseWhy Systems Are VulnerableMalicious Software: Viruses, Worms, Trojan Horses, and SpywareHackers and CybervandalismComputer Crime and CyberterrorismInternal Threats: EmployeesSoftware VulnerabilitySection 10.2: Business Value of Security and ControlWindow on Technology: The Rush to PatchLegal and Regulatory Requirements for Electronic Records ManagementElectronic Evidence and Computer ForensicsSection 10.3: Establishing a Management Framework for Security and Control Types of Information Systems ControlsRisk AssessmentSecurity PolicyEnsuring Business ContinuityThe Role of Auditing in the Control ProcessSection 10.4: Technologies and Tools for Security and ControlWindow on Management: Deutsche Bank Ties Business ContinuityPlanning to the BusinessAccess ControlFirewalls, Intrusion Detection Systems, and Antivirus SoftwareSecuring Wireless NetworksEncryption and Public Key InfrastructureEnsuring Software ReliabilitySection 10.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing a Security RiskAssessmentDirt Bikes USA: Developing a Disaster Recovery PlanElectronic Business Project: Evaluating Security Outsourcing ServicesGroup Project: Analyzing Security VulnerabilitiesCase Study: Royal Bank of Canada’s Software WoesLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Enterprise Applications and Business Process IntegrationCase Study: PNC Bank on Enterprise ApplicationsSection 11.1: Enterprise SystemsWhat Are Enterprise Systems?How Enterprise Systems WorkBusiness Value of Enterprise SystemsSection 11.2: Supply Chain Management SystemsThe Supply ChainInformation and Supply Chain ManagementSupply Chain Management ApplicationsSupply Chain Management and the InternetBusiness Value of Supply Chain Management SystemsSection 11.3: Customer Relationship Management SystemsCustomer Relationship Management and Partner Relationship ManagementCustomer Relationship Management ApplicationsOperational and Analytical CRMBusiness Value of Customer Relationship Management SystemsSection 11.4: Enterprise Integration TrendsExtending Enterprise SoftwareWindow on Organizations: CRM Drives Sales at Mercedes and SaabService Platforms and Business Process ManagementSection 11.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Management:Why Novartis Backed Off from EnterpriseSoftwareSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Managing Customer ServiceRequestsDirt Bikes USA: Identifying Supply Chain Management SolutionsElectronic Business Project: Evaluating Supply Chain Management ServicesGroup Project: Analyzing Enterprise Process IntegrationCase Study: Can Information Systems Restore Profitability to Restoration Hardware?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing Knowledge in the Digital FirmCase Study: Cott Struggles to Manage Unstructured InformationSection 12.1: The Knowledge Management LandscapeImportant Dimensions of KnowledgeOrganizational Learning and Knowledge ManagementThe Knowledge Management Value ChainTypes of Knowledge Management SystemsSection 12.2: Enterprise-Wide Knowledge Management SystemsStructured Knowledge SystemsSemistructured Knowledge SystemsKnowledge Network SystemsWindow on Management: An Enterprise-Wide Knowledge ManagementSystem Pays Off for CuatrecasasSupporting Technologies: Portals, Collaboration Tools, and LearningManagement SystemsSection 12.3: Knowledge Work SystemsKnowledge Workers and Knowledge WorkRequirements of Knowledge Work SystemsWindow on Organizations: The U.S. Navy Creates the World’s LargestClassroomExamples of Knowledge Work SystemsSection 12.4: Intelligent TechniquesCapturing Knowledge: Expert SystemsOrganizational Intelligence: Case-Based ReasoningFuzzy Logic SystemsNeural NetworksGenetic AlgorithmsHybrid AI SystemsIntelligent AgentsSection 12.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Expert System Exercise: Building a Simple ExpertSystem for Retirement PlanningDirt Bikes USA: Identifying Opportunities for Knowledge ManagementElectronic Commerce Project: Using Intelligent Agents for Comparison ShoppingGroup Project: Rating Knowledge Network SystemsCase Study: Can Knowledge Management Systems Help PfizerLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Enhancing Decision Making for the Digital FirmCase Study: Daimler’s Bremen Plant Optimizes Deliveries with a DSSSection 13.1: Decision Making and Decision-Support SystemsBusiness Intelligence and Decision SupportBusiness Value of Improved Decision MakingBusiness Decision Making and the Decision-Making ProcessTrends in Decision Support and Business IntelligenceSection 13.2: Systems for Decision SupportThe Difference between MIS and DSSTypes of Decision-Support SystemsWindow on Technology: Harrah’s Finds Diamonds in the Data MineComponents of DSSBusiness Value of DSSWeb-Based Customer Decision-Support SystemsWindow on Management: GIS Help the Elderly in SwedenSection 13.3: Group Decision-Support SystemsWhat Is a GDSS?Overview of a GDSS MeetingBusiness Value of GDSSSection 13.4: Executive Support in the EnterpriseThe Role of Executive Support Systems in the FirmBusiness Value of Executive Support SystemsExecutive Support Systems and the Digital FirmSection 13.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing Break-Even Analysisand Sensitivity AnalysisDirt Bikes USA: Analyzing the Impact of Component Price ChangesElectronic Commerce Project: Using a Web-Based DSS for Retirement PlanningGroup Project: Designing a University GDSSCase Study: Optimizing Operations at UPSLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Redesigning the Organization with Information SystemsCase Study: Australia’s Victoria Country Fire Authority Responds with New SystemsSection 14.1: Systems as Planned Organizational ChangeLinking Information Systems to the Business PlanEstablishing Organizational Information RequirementsSystems Development and Organizational ChangeSection 14.2: Business Process Reengineering and Process ImprovementBusiness Process ReengineeringSteps in Effective ReengineeringProcess Improvement: Business Process Management, Total QualityManagement, and Six SigmaSection 14.3: Overview of Systems DevelopmentSystems AnalysisSystems DesignCompleting the Systems Development ProcessModeling and Designing Systems: Structured and Object-OrientedMethodologiesSection 14.4: Alternative Systems-Building ApproachesTraditional Systems Life CyclePrototypingEnd-User DevelopmentApplication Software Packages and OutsourcingWindow on Technology: New Systems Keep Elie Tahari a Top FashionInnovatorSection 14.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizations: Wall Street Firms Grapple with Build VersusBuySolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Designing a Customer System forAuto SalesDirt Bikes USA: Designing an Employee Training and Skills Tracking SystemElectronic Business Project: Redesigning Business Processes for Web ProcurementGroup Project: Preparing Web Site Design SpecificationsCase Study: Blue Rhino Slows Down to Get AheadLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upUnderstanding the Business Value of Systems and Managing Change Case Study: HSBC Malaysia: Master of Change ManagementSection 15.1: Understanding the Business Value of Information SystemsTraditional Capital Budgeting ModelsCase Example: Capital Budgeting for a New Supply Chain ManagementSystemStrategic ConsiderationsInformation Technology Investments and ProductivitySection 15.2: The Importance of Change Management in Information Systems Success and FailureInformation Systems Problem AreasWindow on Organizations: What’s Wrong with ?Change Management and the Concept of ImplementationCauses of Implementation Success and FailureWindow on Management: The Navy/Marine Corps Intranet Turns into aBattlegroundChange Management Challenges for Business Process Reengineering,Enterprise Applications, and Mergers and AcquisitionsSection 15.3: Managing ImplementationControlling Risk FactorsDesigning for the OrganizationSection 15.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Capital Budgeting for a NewCAD SystemDirt Bikes USA: Analyzing the Return on a New System InvestmentElectronic Business Project: Buying and Financing a HomeGroup Project: Identifying Implementation ProblemsCaseStudy: Can the IRS Modernize Its Systems?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing International Information SystemsCase Study: Dräger Safety Creates a Global Supply ChainSection 16.1: The Growth of International Information SystemsDeveloping an International Information Systems ArchitectureThe Global Environment: Business Drivers and ChallengesState of the ArtSection 16.2: Organizing International Information SystemsGlobal Strategies and Business OrganizationGlobal Systems to Fit the StrategyReorganizing the BusinessSection 16.3: Managing Global SystemsA Typical Scenario: Disorganization on a Global ScaleGlobal Systems StrategySection 16.4: Technology Issues and Opportunities for Global Value Chains Technology Challenges of Global SystemsManaging Global Software DevelopmentWindow on Management: Getting Systems to Work in China—SlowlySection 16.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizatoins: Offshore Outsourcing: Good or Bad?Solution GuidelinesLearning Supplements。

管理信息系统(英文版第7版)题库chapter extension 09

Experiencing MIS, 7e (Kroenke)Chapter Extension 9 Enterprise Resource Planning (ERP) Systems1) ________ is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent computing platform.A) Enterprise resource planningB) Customer relationship managementC) Warehouse management systemD) Supply chain managementAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.1: What is the purpose of ERP systems?Classification: Concept2) The primary purpose of an enterprise resource planning (ERP) system is integration. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.1: What is the purpose of ERP systems?Classification: Concept3) What is the primary purpose of an enterprise resource planning (ERP) system?Answer: The primary purpose of an ERP system is integration. An ERP system allows the left hand of the organization to know what the right hand is doing. This integration allows real-time updates, globally, whenever and wherever a transaction takes place. Critical business decisions can then be made on a timely basis using the latest data.AACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.1: What is the purpose of ERP systems?Classification: Concept4) Who among the following is a part of a supply chain activity?A) Jonathan, who is in charge of capacity planningB) Zara, who is the head of marketingC) Michael, who handles inventory managementD) Monica, who oversees customer managementAnswer: CAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Application5) Which of the following is a manufacturing activity that must be included in a true enterprise resource planning (ERP) product?A) supplier managementB) capacity planningC) sales prospectingD) procurementAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept6) Customer relationship management (CRM), as an application that must be included in a true enterprise resource planning (ERP) product, includes ________.A) cash managementB) HR managementC) sales prospectingD) capacity planningAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept7) ________ activities include payroll, time and attendance, and benefits administration that must be integrated into applications in order to form a true enterprise resource planning (ERP) product.A) ManufacturingB) Supply chainC) Human resourceD) AccountingAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept8) The process of maintaining a general ledger, which must be integrated into applications in order to form a true enterprise resource planning (ERP) product, is a(n) ________ activity.A) supply chainB) accountingC) human resourcesD) manufacturingAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept9) In ________, many enterprise resource planning customers will be able to store most of their data on cloud servers managed by cloud vendors and store sensitive data on servers that they manage themselves.A) hybrid modelsB) selective modelsC) assorted modelsD) customized modelsAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept10) Which of the following statements is true of an enterprise resource planning (ERP) database?A) An ERP solution contains the company's operational data.B) A stored procedure is a computer program code stored within an ERP database that runs to keep the database consistent when certain conditions arise.C) An ERP solution includes initial configuration data.D) A trigger is a computer program code stored in an ERP database that is used to enforce business rules.Answer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept11) Which of the following statements describes a trigger?A) It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.B) It is a computer program stored in a database that is used to enforce business rules.C) It is a set of inherent procedures in an enterprise resource planning (ERP) solution that implement standard business processes.D) It is a programming paradigm that describes computation in terms of statements that change a program state.Answer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept12) What is a stored procedure?A) It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.B) It is an area of memory that is used for dynamic memory allocation.C) It is a computer program stored in a database that is used to enforce business rules.D) It is a software program that houses and serves business logic for use by multiple applications.Answer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept13) As an element of an enterprise resource planning (ERP) solution, supply chain includes scheduling, capacity planning, quality control, bill of materials, and related activities. Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept14) Enterprise resource planning (ERP) vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept15) An enterprise resource planning (ERP) solution includes a database design, initial configuration data, and the company's operational data.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept16) A stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept17) An example of a stored procedure would be never to sell certain items at a discount. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept18) Process blueprints are the inherent processes in an enterprise resource planning (ERP) solution that implement standard business processes.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept19) Enterprise resource planning (ERP) training includes topics such as obtaining top-level management support.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept20) The enterprise resource planning (ERP) training sessions in which the implementing organization's employees teach the ERP trainers about the organization's processes are called train the trainer.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept21) Explain enterprise resource planning (ERP) application programs.Answer: ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code. Accordingly, during the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate.There are limits to how much configuration can be done. If a new ERP customer has requirements that cannot be met via program configuration, then it either needs to adapt its business to what the software can do or write, or pay another vendor to write, an application code to meet its requirement. Thus, choosing an ERP solution that has applications that function close to the organization's requirements is critically important to success.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.2: What are the elements of an ERP solution?Classification: Concept22) Which of the following tasks should be considered while implementing an enterprise resource planning (ERP) application?A) creating an as-is model that summarizes current business procedures and practicesB) plunging the organization into the new systemC) modeling all current practices "as-is" and implementing them on ERP applicationD) modifying every existing practice to match blueprint modelsAnswer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.3: How are ERP systems implemented and upgraded? Classification: Concept23) For implementing enterprise resource planning (ERP) systems, the first task is to create a model of current business procedures and practices, which is called the as-is model.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.3: How are ERP systems implemented and upgraded? Classification: Concept24) The differences between as-is processes and the blueprint should be reconciled after the enterprise resource planning (ERP) system has been implemented.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.3: How are ERP systems implemented and upgraded? Classification: Concept25) A new enterprise resource planning (ERP) implementation process cannot be carried out if a business is running on an old system.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.3: How are ERP systems implemented and upgraded? Classification: Concept26) An enterprise resource planning (ERP) implementation depends primarily on the backing ofa departmental manager.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.3: How are ERP systems implemented and upgraded? Classification: Concept27) Explain briefly the steps for implementing enterprise resource planning (ERP) systems. Answer: The first task in implementing ERP systems is to create a model of current business procedures and practices, which is called the as-is model. Managers and analysts then compare those as-is processes to the ERP process blueprints and note differences. The company then must find ways to eliminate the differences, either by changing the existing business process to match the ERP process or by altering the ERP system.Once the differences between as-is processes and the blueprint have been reconciled, the next step is to implement the system. Before implementation starts, however, users must be trained on the new processes, procedures, and use of the ERP system's features and function. Additionally, the company needs to conduct a simulation test of the new system to identify problems. Then, the organization must convert its data, procedures, and personnel to the new ERP system. All of this happens while the business continues to run on the old system.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.3: How are ERP systems implemented and upgraded? Classification: Concept28) Which of the following aspects that impact enterprise resource planning (ERP) differs among companies of different sizes?A) relevance of ERP systemsB) value chainsC) availability of skilled IT staffD) basic business processesAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Concept29) Which of the following statements is true of the impact of enterprise resource planning (ERP) on the IT staff of small organizations?A) IT specialists in small organizations are dedicated to managing only the ERP system.B) The IT staff in small organizations is isolated from senior management.C) The chief information officer obtains the backing of the entire executive group for ERP implementation.D) IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Concept30) Nolan works for a food processing company that has an annual sales of $200 million. He heads the IT department in his organization. Given that Nolan's organization is midsized, which of the following statements is most likely to be true of the effect of enterprise resource planning (ERP) on his department's staff?A) His staff is often isolated from senior management.B) ERP implementation in his organization will be part of a strategic process and, once begun, will have the full backing of the entire executive group.C) Specialists in his department are spread very thin and often are in over their heads during an ERP implementation.D) His organization employs only one or two IT specialists.Answer: AAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Application31) Which of the following statements is true of the types of organizations that use enterprise resource planning (ERP)?A) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.B) Implementing ERP in organizations of different scales is difficult due to the differences in their basic business processes.C) ERP procedures are uniform in large organizations operating in multiple countries.D) Availability of IT personnel does not have an impact on ERP implementation.Answer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Concept32) Enterprise resource planning (ERP) was initially adopted by government and public service agencies to handle complex administrative tasks.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Concept33) Small organizations tend to employ only one or two IT specialists who not only manage the enterprise resource planning (ERP) system, but the entire IS department as well.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Concept34) In midsized organizations, the first step in moving toward enterprise resource planning (ERP) is to obtain deep senior-level management commitment to the project.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Concept35) Explain how organizations of different sizes use enterprise resource planning (ERP) differently.Answer: Companies of different sizes have one very important difference that has a major impact on ERP: the availability of skilled IT personnel. Small organizations employ only one or two IT specialists who not only manage the ERP system, but the entire IS department as well. They are spread very thin and often are in over their heads during an ERP implementation. Smaller, simpler ERP solutions are common among these companies.Midsized organizations expand IT from one person to a small staff, but frequently this staff is isolated from senior management. Such isolation creates misunderstanding and distrust. Because of the expense, organizational disruption, and length of ERP projects, senior management must be committed to the ERP solution. When IT management is isolated, such commitment is difficult to obtain and may not be strong. This issue is so prevalent that many ERP consultants say the first step in moving toward ERP is to obtain deep senior-level management commitment to the project.Large organizations have a full IT staff that is headed by the chief information officer (CIO), who is a business and IT professional who sits on the executive board and is an active participant in organizational strategic planning. ERP implementation will be part of that strategic process and, once begun, will have the full backing of the entire executive group.AACSB: Information TechnologyDifficulty: 3: ChallengingCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.4: What types of organizations use ERP?Classification: Concept36) ________ offers Business Cloud, an enterprise resource planning (ERP) solution that can be used as a software service, can be installed on the customer's servers and managed by personnel.A) SageB) SAPC) InforD) OracleAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept37) In the future, which of the following Microsoft products is likely to be a true enterprise resource planning (ERP) product for larger organizations?A) SolomonB) NavC) AXD) GPAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept38) Which of the following statements is true of Oracle's enterprise resource planning (ERP) products?A) Oracle has never been known to create easy-to-use ERP products.B) Oracle traditionally does not develop its ERP products in-house.C) Oracle's ERP products are not available on mobile devices.D) Oracle's ERP products are not designed according to SOA principles and hence arenon-customizable.Answer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept39) Which of the following statements is true of enterprise resource planning (ERP) products offered by SAP?A) SAP HANNA is a SaaS (software as a service) cloud offering.B) SAP does not have technical, marketing, sales, and customer support challenges.C) Classic SAP uses thick-client, client/server architecture.D) Because of its installed base, SAP can make a rapid move to cloud-based solutions. Answer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept40) Which of the following statements is true of Microsoft's enterprise resource planning (ERP) products?A) Dynamics CRM is a true ERP product used by large organizations.B) GP is the easiest of Microsoft's ERP products to install.C) Nav is likely to continue as a general-ledger program in the future.D) AX is developed in-house by Microsoft.Answer: BAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept41) Which of the following is a major disadvantage of mobile devices?A) inability to process ERP applicationsB) unsuitable for employees in all departmentsC) security threatD) not portableAnswer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept42) Infor Business Cloud is an enterprise resource planning (ERP) solution that can be installed in a bare-bones way and offered as IaaS (infrastructure as a service).Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept43) Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Solomon platform.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept44) Oracle's enterprise resource planning (ERP) products are designed according to SOA principles and hence are adaptable and customizable.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept45) SAP's enterprise resource planning (ERP) products are relatively economical compared to other companies' products.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept46) Infor's enterprise resource planning (ERP) products span the mid-range, serving higher-end small companies and lower-end large companies.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept47) PeopleSoft is an HR product developed in-house by Oracle.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept48) Microsoft offers its CRM product online as SaaS (software as a service), but it has no full enterprise resource planning (ERP) implementation in the cloud.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept49) Briefly describe Microsoft's enterprise resource planning (ERP) products.Answer: Microsoft offers five ERP products, all obtained via acquisition: AX, Nav, GP, Solomon, and Dynamics CRM. AX and Nav have the most capabilities; GP is more limited butis easier to use. The future of Solomon is uncertain. Dynamics CRM is primarily a CRM product, but it is extensible in ways that enable customers to use it for ERP as well as CRM.Microsoft is in the process of consolidating its offerings. Most likely AX will continue going forward as a true ERP product for larger organizations. Dynamics CRM will serve as a CRM product as well as a platform for custom ERP solutions. GP, which is the easiest of the products to install, will continue as a general-ledger program that can also be used as a platform for simpler ERP solutions.Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Dynamics platform. These vendors take off-the-shelf Dynamics products and adapt and customize them for particular situations. Microsoft offers its CRM product online as SaaS, but it has no full ERP implementation in the cloud.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept50) Briefly explain Infor's enterprise resource planning (ERP) products.Answer: After Infor was purchased by private-equity investors, it bought many ERP companies. It now sells many ERP products for many different industries. These products vary in purpose, scope, and quality. They span the midrange, serving higher-end small companies and lower-end large companies.Recently, Infor began to offer the Infor Business Cloud, an ERP solution that can be used as a software service, can be installed on the customer's servers and managed by Infor personnel, or can be installed in a bare-bones ways and offered as IaaS.AACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the uses of enterprise systems and enterprise resource planning. Learning Obj: LO 21.5: How do the major ERP vendors compare?Classification: Concept。

G149管理信息系统-第2章习题+参考答案

第二章习题2.1解释下列概念（1）计算机网络;（2）计算机互联网;（3）计算机网络的拓扑结构;（4）服务器;（5）计算机网络协议;（6）Intranet。

(1)计算机网络是由两台或以上的计算机通过连接设备组成的一个系统，在这个系统中计算机与计算机之间可以进行数据通讯、数据共享及协同完成某些数据处理工作。

（2）计算机互联网是指将两个或两个以上的计算机网络连接而成的更大的计算机网络。

（3）计算机网络的拓扑结构是指计算机网络中计算机及网络设备在空间上的排列形式。

网络拓扑结构有星型、总线型和环型三种。

（4）服务器是计算机网络中向其它计算机或网络设备提供某种服务的计算机。

（5）网络协议是网络中计算机之间在通信中必须遵守的约定和规程，以保证能够相互之间正确交换信息，这些约定和规程是事先制定的，并以标准的形式固定下来。

（6）Intranet是基于Internet标准和协议组建的局域网和广域网。

Intranet主要运行于企业内部，也可以连接到Internet，并通过防火墙保护自己。

2.2 请列举出四种网络连接设备，并指出其在网络中的作用。

（1）中继器：中继器的作用是将收到的信号重新整理，使其恢复原来的波形和强度，然后继续传递下去，以实现更远距离的信号传输。

（2）网桥：网桥是用于两个相似网络连接的设备，并可对网络的数据流进行简单管理，它不但能扩展网络的地理范围，而且可使网络具有一定的可靠性和安全性。

（3）路由器：路由器是用于连接不同技术网络的网络连接设备，为不同网络之间的用户提供最佳的通信路径。

（4）网卡：在计算机网络中，网卡负责计算机之间数据的发送和接收。

2.3 Internet有哪些基本功能？Internet的基本功能有：①网络通信。

②计算机远程登录。

③文件传输。

④网络信息服务。

2.4 给出IP地址的一般结构，并说明202.204.60.11属哪一类IP地址？IP地址是一个由4个字节，共32位的二进制数，逻辑上分网络标识和主机标识两个部分。

管理信息系统(第9版)精要版原书英文版题库答案第1章

Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 1 Business Information Systems in Your Career1) Internet advertising is growing at a rate of more than 30 percent a year.Answer: FALSEDiff: 3 Page Ref: 6AACSB: Reflective ThinkingCASE: Comprehension2) A business model describes how a company produces, delivers, and sells a product or service to create wealth.Answer: TRUEDiff: 1 Page Ref: 11AACSB: Reflective ThinkingCASE: Comprehension3) Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the hardware and software needed.Answer: FALSEDiff: 2 Page Ref: 13AACSB: Use of ITCASE: Comprehension4) Computers are only part of an information system.Answer: TRUEDiff: 1 Page Ref: 14AACSB: Use of ITCASE: Comprehension5) Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.Answer: FALSEDiff: 1 Page Ref: 15AACSB: Use of ITCASE: Comprehension6) The dimensions of information systems are people, organizations, and information technology.Answer: TRUEDiff: 1 Page Ref: 15AACSB: Use of ITCASE: Comprehension7) In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.Answer: TRUEDiff: 1 Page Ref: 15AACSB: Use of ITCASE: Comprehension8) Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes.Answer: TRUEDiff: 1 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension9) Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.Answer: FALSEDiff: 2 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension10) Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.Answer: TRUEDiff: 1 Page Ref: 16AACSB: Use of ITCASE: Comprehension11) A network requires at least three computers and a shared resource.Answer: FALSEDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension12) An IT infrastructure provides the platform on which the firm can build its information systems.Answer: TRUEDiff: 1 Page Ref: 17AACSB: Use of ITCASE: Comprehension13) UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.Answer: TRUEDiff: 3 Page Ref: 18AACSB: Analytic SkillsCASE: Comprehension14) Identifying a problem includes agreeing that a problem exists.Answer: TRUEDiff: 1 Page Ref: 21AACSB: Reflective ThinkingCASE: Comprehension15) Political conflict is an example of the people dimension of business problems.Answer: FALSEDiff: 3 Page Ref: 22AACSB: Reflective ThinkingCASE: Comprehension16) As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.Answer: TRUEDiff: 2 Page Ref: 25AACSB: Use of ITCASE: Comprehension17) Forensic accounting is used to investigate bankruptcies and contract disputes.Answer: TRUEDiff: 2 Page Ref: 25AACSB: Reflective ThinkingCASE: Comprehension18) An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.Answer: TRUEDiff: 2 Page Ref: 26AACSB: Use of ITCASE: Comprehension19) Whereas marketing and financial careers have been transformed by the growth in information systems, management has–so far–remained relatively unaffected.Answer: FALSEDiff: 2 Page Ref: 26AACSB: Use of ITCASE: Comprehension20) There are two types of outsourcing: offshore outsourcing and foreign outsourcing. Answer: FALSEDiff: 2 Page Ref: 28AACSB: Reflective ThinkingCASE: Comprehension21) As discussed in the chapter opening case, the Yankees' use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives?A) Operational excellenceB) SurvivalC) Customer and supplier intimacyD) Improved decision makingAnswer: ADiff: 3 Page Ref: 3-4AACSB: Analytic SkillsCASE: Analysis in terms of categorize22) Journalist Thomas Friedman's description of the world as "flat" referred to:A) the flattening of economic and cultural advantages of developed countries.B) the use of the Internet and technology for instantaneous communication.C) the reduction in travel times and the ubiquity of global exchange and travel.D) the growth of globalization.Answer: ADiff: 2 Page Ref: 9AACSB: Reflective ThinkingCASE: Comprehension23) The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and:A) flexibility.B) survival.C) improved business practices.D) improved efficiency.Answer: BDiff: 2 Page Ref: 10AACSB: Use of ITCASE: Comprehension24) The use of information systems because of necessity describes the business objective of:A) survival.B) improved business practices.C) competitive advantage.D) improved flexibility.Answer: ADiff: 2 Page Ref: 12AACSB: Use of ITCASE: Comprehension25) Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?A) 1 onlyB) 1 and 2C) 2 and 3D) 1, 2, and 3Answer: DDiff: 3 Page Ref: 12AACSB: Analytic SkillsCASE: Analysis in terms of compare26) Verizon's implementation of a Web-based digital dashboard to provide managers withreal-time information such as customer complaints is an example of:A) improved flexibility.B) improved decision-making.C) improved efficiency.D) customer and supplier intimacy.Answer: BDiff: 2 Page Ref: 12AACSB: Use of ITCASE: Analysis in terms of categorize27) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:A) improved efficiency.B) customer and supplier intimacy.C) survival.D) competitive advantage.Answer: CDiff: 2 Page Ref: 12AACSB: Use of ITCASE: Analysis in terms of categorize28) An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:A) decision making and control in an organization.B) communications and data flow.C) managers analyzing the organization's raw data.D) the creation of new products and services.Answer: ADiff: 2 Page Ref: 13AACSB: Use of ITCASE: Comprehension29) The three activities in an information system that produce the information organizations use to control operations are:A) information retrieval, research, and analysis.B) input, output, and feedback.C) input, processing, and output.D) data analysis, processing, and feedback.Answer: CDiff: 1 Page Ref: 14AACSB: Use of ITCASE: Comprehension30) Order data for baseball tickets and bar code data are examples of:A) raw input.B) raw output.C) customer and product data.D) sales information.Answer: ADiff: 1 Page Ref: 14AACSB: Analytic SkillsCASE: Analysis in terms of categorize31) The average number of tickets sold daily online is an example of:A) input.B) raw data.C) meaningful information.D) output.Answer: CDiff: 1 Page Ref: 14AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) Output:A) is feedback that has been processed to create meaningful information.B) is information that is returned to appropriate members of the organization to help them evaluate the input stage.C) transfers raw data to the people who will use it or to the activities for which it will be used.D) transfers processed information to the people who will use it or to the activities for which it will be used.Answer: DDiff: 1 Page Ref: 14AACSB: Reflective ThinkingCASE: Comprehension33) Converting raw data into a more meaningful form is called:A) capturing.B) processing.C) organizing.D) feedback.Answer: BDiff: 1 Page Ref: 14AACSB: Reflective ThinkingCASE: Comprehension34) An example of raw data from a national chain of automobile stores would be:A) average of 13 Toyotas sold daily in Kentucky in 2007.B) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky.C) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000.D) annual sales of Toyota RAV4s increased 2.4 percent.Answer: CDiff: 3 Page Ref: 14AACSB: Analytic SkillsCASE: Analysis in terms of categorize35) Electronic computers and related software programs are the technical foundation, the tools and materials, of:A) all business procedures.B) information accumulation.C) modern information systems.D) all industrialized countries.Answer: CDiff: 2 Page Ref: 14-15AACSB: Reflective ThinkingCASE: Comprehension36) The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:A) information systems literacy.B) information systems architecture.C) management information systems.D) information technology infrastructure.Answer: CDiff: 2 Page Ref: 15AACSB: Reflective ThinkingCASE: Comprehension37) A hierarchy:A) results in a clear-cut division of labor.B) is composed primarily of experts trained for different functions.C) is a pyramid structure of rising authority and responsibility.D) is used primarily in large organizations to define job roles.Answer: CDiff: 1 Page Ref: 15AACSB: Reflective ThinkingCASE: Comprehension38) In a hierarchical organization, the upper levels consist of:A) managerial and professional workers.B) managerial, professional, and technical workers.C) professional and operational workers.D) managerial, professional, and operational workers.Answer: BDiff: 2 Page Ref: 15-16AACSB: Reflective ThinkingCASE: Comprehension39) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:A) culture.B) environment.C) atmosphere.D) values.Answer: ADiff: 1 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension40) Business processes:A) include informal work practices.B) are used primarily for sales and accounting functions.C) are governed by information technology.D) are logically related tasks used primarily by operational personnel.Answer: ADiff: 1 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension41) Data management technology consists of:A) the physical hardware and media used by an organization for storing data.B) the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.C) the software governing the organization of data on physical storage media.D) the hardware and software used to transfer data.Answer: CDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension42) The hardware and software used to transfer data in an organization is called:A) data management technology.B) networking and data management technology.C) data and telecommunications technology.D) networking and telecommunications technology.Answer: DDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension43) An intranet uses:A) mainframe technology.B) infrared telecommunications systems.C) the telecommunications capacities of fiber optic networks.D) Internet technology within the boundaries of the firm.Answer: DDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension44) The first step in the four-step model of business problem solving is:A) agreeing that a problem exists.B) identifying the problem.C) outlining the problem's causes.D) assigning the problem to a problem solver.Answer: BDiff: 1 Page Ref: 21AACSB: Reflective ThinkingCASE: Comprehension45) Inadequate database capacity is an example of the ________ dimension of business problems.A) technologyB) organizationalC) peopleD) managementAnswer: ADiff: 2 Page Ref: 20AACSB: Analytic SkillsCASE: Analysis in terms of categorize46) Legal and regulatory compliance is an example of the ________ dimension of business problems.A) managementB) organizationalC) peopleD) technologyAnswer: CDiff: 3 Page Ref: 22AACSB: Analytic SkillsCASE: Analysis in terms of categorize47) Aging hardware and outdated software are examples of the ________ dimension of business problems.A) technologyB) managementC) information systemsD) organizationalAnswer: ADiff: 1 Page Ref: 22AACSB: Analytic SkillsCASE: Analysis in terms of categorize48) Poor business processes and unsupportive culture are examples of the ________ dimension of business problems.A) managementB) organizationalC) peopleD) infrastructureAnswer: BDiff: 2 Page Ref: 22AACSB: Analytic SkillsCASE: Analysis in terms of categorize49) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:A) management dimension.B) people dimension.C) organizational dimension.D) technology dimension.Answer: BDiff: 3 Page Ref: 20AACSB: Analytic SkillsCASE: Analysis in terms of categorize50) Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:A) management dimension.B) people dimension.C) organizational dimension.D) technical dimension.Answer: CDiff: 3 Page Ref: 22AACSB: Reflective ThinkingCASE: Analysis in terms of categorize51) In choosing the best solution for a business problem, one of the most important considerations is:A) change management.B) existing resources and skills.C) employee training.D) outcome measurement.Answer: BDiff: 3 Page Ref: 22AACSB: Analytic SkillsCASE: Synthesis in terms of predicting52) The final step in the four-step model of business problem solving is:A) outcome.B) implementation.C) change management.D) feedback.Answer: BDiff: 1 Page Ref: 22AACSB: Reflective ThinkingCASE: Comprehension53) Which of the following would not be considered part of the implementation phase of problem solving?A) change managementB) purchasing hardware for an information systems solutionC) training an employee on new systems softwareD) evaluating a selection of software packages for implementing a new business process Answer: DDiff: 2 Page Ref: 22-23AACSB: Analytic SkillsCASE: Analysis in terms of categorize54) The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:A) the importance of training employees on new business processes.B) the need to prepare for measuring outcomes of a business solution.C) the continuous nature of problem solving.D) the need to quickly adapt to new technological innovations.Answer: CDiff: 2 Page Ref: 23AACSB: Analytic SkillsCASE: Analysis in terms of compare55) One of the most frequent errors in problem solving is:A) rushing to judgment.B) not being aware of personal limitations.C) being too doubtful.D) following a rote pattern of decision making.Answer: ADiff: 2 Page Ref: 23AACSB: Reflective ThinkingCASE: Comprehension56) A major criterion in deciding the most important perspectives of a business problem is:A) implementation.B) change management.C) usefulness.D) organizational needs.Answer: CDiff: 3 Page Ref: 24AACSB: Reflective ThinkingCASE: Comprehension57) Which of the following is an example of a business using information systems to create new products and services?A) Apple's creation of the iPodB) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replacedC) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto makerD) Verizon's Web-based digital dashboard providing real-time company information for managersAnswer: ADiff: 2 Page Ref: 11AACSB: Analytic SkillsCASE: Analysis in terms of categorize58) An example of a business using information systems to attain competitive advantage is:A) Apple's creation of the iPod.B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.D) Verizon's Web-based digital dashboard providing real-time company information for managers.Answer: CDiff: 2 Page Ref: 12AACSB: Use of ITCASE: Analysis in terms of categorize59) An example of a business using information systems for customer and supplier intimacy is:A) Apple's creation of the iPod.B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.D) Verizon's Web-based digital dashboard providing real-time company information for managers.Answer: BDiff: 2 Page Ref: 11AACSB: Analytic SkillsCASE: Analysis in terms of categorize60) An information skill important for an accounting major would be:A) an understanding of system and network security issues.B) an understanding of product management enterprise systems.C) an understanding of supplier management enterprise systems.D) an understanding of enterprise systems that enhance leadership.Answer: ADiff: 3 Page Ref: 25AACSB: Reflective ThinkingCASE: Comprehension61) An information skill important for a marketing major would be:A) an understanding of system and network security issues.B) an understanding of product management enterprise systems.C) an understanding of supplier management enterprise systems.D) an understanding of enterprise systems that enhance leadership.Answer: BDiff: 2 Page Ref: 26AACSB: Reflective ThinkingCASE: Comprehension62) Maintaining the organization's financial records is a business function of:A) accounting.B) financeC) salesD) marketing.Answer: ADiff: 1 Page Ref: 25AACSB: Reflective ThinkingCASE: Comprehension63) Branding products is a business function of:A) manufacturing and production.B) finance and accounting.C) human resources.D) marketing.Answer: DDiff: 1 Page Ref: 26AACSB: Reflective ThinkingCASE: Comprehension64) To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:A) new products, services, and business models.B) survival.C) customer and supplier intimacy.D) improved decision making.Answer: CDiff: 2 Page Ref: 11AACSB: Analytic SkillsCASE: Analysis in terms of categorize65) Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.A) operations managersB) senior managersC) marketing managersD) accounting managersAnswer: BDiff: 2 Page Ref: 26AACSB: Reflective ThinkingCASE: Comprehension66) Operations management as a discipline is directly relevant to three occupational categories:A) industrial production managers, operations analysts, and administrative service managers.B) project managers, production managers, and administrative service managers.C) project managers, production managers, and industrial production managers.D) finance, accounting, and management.Answer: ADiff: 2 Page Ref: 26-27AACSB: Reflective ThinkingCASE: Comprehension67) Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution.B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution.C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.Answer: CDiff: 2 Page Ref: 20-21AACSB: Analytic SkillsCASE: Analysis in terms of organizing68) Which of the following statements is not true?A) The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work.B) Inflation in Indian wages for technology work is leading to a counter movement of jobs back to the United States.C) The fear that offshore outsourcing will reduce demand for new information system hires in the U.S. is mitigated by the fact that reduced IT expenditures results in increased IT investments and the creation of domestic jobs.D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.Answer: DDiff: 2 Page Ref: 28AACSB: Reflective ThinkingCASE: Comprehension69) The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?A) Business culture has to be synchronized with new technology.B) The business culture provides the vision and inspiration for information system solutions.C) People are a company's most important asset.D) Businesses without culture do not understand new technology.Answer: BDiff: 3 Page Ref: 15-16AACSB: Analytic SkillsCASE: Evaluation in terms of assess70) Based on your reading of the case discussing mobile handhelds, Doylestown Hospital's use of iPhones is an example of using information systems to enhance which of the following generic business objectives?A) SurvivalB) New products, services, and business modelsC) Improved decision makingD) Customer and supplier intimacyAnswer: CDiff: 3 Page Ref: 8AACSB: Analytic SkillsCASE: Evaluation in terms of categorize71) ________ is data that has been shaped into a form that is meaningful to human beings. Answer: InformationDiff: 1 Page Ref: 13AACSB: Reflective ThinkingCASE: Comprehension72) ________ is output returned to appropriate members of the organization to help them evaluate or correct the input stage.Answer: FeedbackDiff: 2 Page Ref: 14AACSB: Reflective ThinkingCASE: Comprehension73) The world's largest and most widely used network is ________.Answer: the InternetDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension74) ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.Answer: Computer software/softwareDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension75) The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.Answer: World Wide Web/Web/WWWDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension76) ________ are private corporate networks extended to authorized users outside the organization.Answer: ExtranetsDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension77) In business problem solving, the three major categories of factors are organization, technology, and ________.Answer: peopleDiff: 2 Page Ref: 20AACSB: Reflective ThinkingCASE: Comprehension78) Having inadequate resources is a business problem that falls into the ________ dimension. Answer: organizationalDiff: 3 Page Ref: 22AACSB: Reflective ThinkingCASE: Comprehension79) Encouraging employees to adapt to new business processes is one factor of ________. Answer: change managementDiff: 3 Page Ref: 23AACSB: Reflective ThinkingCASE: Comprehension80) Being aware of organizational and personal limitations is one of the four elements of________.Answer: critical thinking.Diff: 2 Page Ref: 23AACSB: Reflective ThinkingCASE: Comprehension81) Define operational excellence. How can information systems help achieve it?Answer: Operational excellence is the achievement of higher levels of productivity and efficiency. Information systems can help achieve operational excellence by improving communications to supplier and optimizing the supply chain. Information systems could help managers communicate with workers more efficiently, enable technological innovation in products, minimize warehouse overhead, streamline distribution.Diff: 2 Page Ref: 10-11AACSB: Use of ITCASE: Synthesis in terms of devising82) You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?Answer: You could create a web site that allows customers to customize cars, communicate with support personnel and other car owners. You could create an automated e-mail service reminding car owners to take their car in for periodic check ups. You could have an information system that tracks customer preferences in local areas, so you can provide cars that reflect local customer needs and desires.Diff: 2 Page Ref: 11-12AACSB: Reflective ThinkingCASE: Synthesis in terms of applying83) What important managerial function is impaired by not having access to timely and accurate information? What is the effect of this lack of data?Answer: The managerial function is decision-making. Without access to timely and accurate information business managers rely on forecasts, best guesses, and luck. The result is over- or underproduction of goods and services, misallocation of resources, and poor response times. These poor outcomes raise costs and lose customers.Diff: 2 Page Ref: 12AACSB: Use of ITCASE: Evaluation in terms of justify84) What is the difference between information technology and information systems? Describe some of the functions of information systems.Answer: Information technology (IT) consists of all the hardware and software that a firm needs to use in order to achieve its business objectives. Information systems are more complex. An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization.The functions of an information system are to support decision making, coordination, and control; help employees analyze problems; help employees visualize complex subjects; and help create new products.Diff: 2 Page Ref: 13AACSB: Use of ITCASE: Synthesis in terms of applying, generalizing85) You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?Answer: Movie ticket sales from individual theaters would be an example of raw data. Meaningful information from this would be: average number of tickets sold to seniors on certain days of the week.Diff: 1 Page Ref: 13-14AACSB: Use of ITCASE: Synthesis in terms of devising。

管理信息系统题库及答案

《管理信息系统》练习题一、填空题1. 管理系统按层次可分为战略管理管理控制和作业管理等三个层次。

2. 数据模型有层次数据模型、网状数据模型和关系数据模型等几种。

3一般将系统产生、发展和灭亡的生命历程称为__生命周期__ 。

4从数据流图推导出模块结构图一般有两种方法，即事务分析和____变换分析。

5数据流图的四种基本符号是___外部实体_、__数据流_、__数据存储、_处理过程。

6系统设计可分为系统总体设计和____详细设计两个阶段。

7按照结构化思想，系统开发的生命周期划分为总体规划系统分析、_系统设计、系统实施_和运行维护等5个阶段。

8管理信息系统MIS是英文：Management （Information ）System的缩写。

9将信息系统发展的过程归纳为6个阶段的模型称为__诺兰（Nolan）_____模型。

10.三种常见的数据模型为：层次模型、网状模型和关系模型。

11.结构化的开发方法将系统的开发分为以下四个阶段：①系统规划、②系统分析、③系统设计、④系统实现。

12.计算机网络由①资源子网、②通信子网两个子网构成。

13.数据流程图主要有以下几种基本元素：外部实体①数据流、②数据存储、③处理过程。

14.在管理信息系统中，MRP的中文含义是：①物料需求计划BSP的中文含义是：②企业系统规划15.系统实施中的系统切换方式主要有：①直接切换、②平行切换、及③分段切换16.U/C矩阵的正确性检验主要有：①完备性检验、②一致性检验、及无冗余性检验17.管理信息系统的三要素是：①系统的观点②数学的方法、③计算机的应用。

18. 计算机的网络的功能有①数据通信、②资源共享、③负荷均衡和分布处理。

19. 管理信息一般分为三级：①战略级、②策略级、③执行级。

20. 在管理信息系统中，MRP的中文含义是：①制造资源计划、ERP的中文含义是：②企业资源计划。

二、选择题1.下列系统开发的各阶段中难度最大的是( A )A、系统分析B、系统设计C、系统实施D、系统规划2.U/C矩阵的正确性检验没有包含的一种是：（ B ）A、完备性检验B、准确性检验C、一致性检验D、无冗余性检验3.文件系统中最小的数据存取单位是( A )A、数据项B、记录C、文件D、数据库4. 下列关于结构化方法和原型法的描述错误的是( B )结构化开发方法是以系统工程的思想和工程化的方法进行开发对于运算量大、逻辑性较强的程序模块可采用原型法来构造模型结构化方法要求严格区分开发阶段原型法要求的软件支撑环境比结构化方法高5.可行性分析的内容包括( C )C、经济上的可行性、技术上的可行性、管理上的可行性6 在银行财务和一些企业的核心系统中，系统切换应采用（ B ）方式。

《管理信息系统》练习资料

《管理信息系统》练习一、单选题=================第1、2、3、5、6章======================1.不属于企业信息系统三维要素成分的是（）A）技术B）经济C）管理D）组织2.不属于信息系统投资辅助的组织资产是（）A）企业文化B）开发队伍C）企业模式D）培训3.属于信息系统投资辅助的管理资产是（）A）企业文化B）开发队伍C）企业模式D）培训4.不属于信息系统投资辅助的社会资产是（）A）互联网B）移动通信C）版权D）培训5.支持信息系统技术方法研究的学科是（）A）管理科学B）经济学C）心理学D）社会性6.支持信息系统行为方法研究的学科是（）A）管理科学B）经济学C）计算机科学D）运筹学7.“检查质量”属于（）职能部门的企业过程A）制造和生产B）销售和市场C）财务和会计D）人力资源8.“福利管理”属于（）职能部门的企业过程A）制造和生产B）销售和市场C）财务和会计D）人力资源9.高管支持系统的英文简称是（）A）TPS B）MIS C）DSS D）ESS10.决策支持系统的英文简称是（）A）TPS B）MIS C）DSS D）ESS11.电子商务的英文简称是（）A）TPS B）MIS C）EC D）EB12.首席信息官的英文简称是（）A）CIO B）CSO C）CPO D）CKO13.属于名茨伯格的组织分类中“创业型组织”的是（）A）以知识为基础的组织B）律师事务所C）一般由CEO进行管理D）通用汽车14.属于名茨伯格的组织分类中“专业型组织”的是（）A）以知识为基础的组织B）小的创业企业C）一般由CEO进行管理D）通用汽车15.利用信息系统实施低成本战略的是（）A）苹果B）eBay C）沃尔玛D）亚马逊16.利用信息系统实施供需亲密化战略的是（）A）苹果B）eBay C）沃尔玛D）亚马逊17.属于价值链模型中支持活动的是（）A）内向物流B）运营C）企外物流D）行政18.属于价值链模型中主要活动的是（）A）行政B）培训C）采购D）服务19.属于信息技术基础设施第一个发展的是（）A）云计算B）物联网C）PC D）通用主机20.属于信息技术基础设施第二个发展的是（）A）云计算B）物联网C）PC机D）通用主机参考答案B，D，D，D，A，B，A，D，D，C，C，A，C，A，C，D，D，D，D，C=================第1、2、3、5、6章======================1.属于关键的组织辅助资产的是（）A)互联网文化B)激励制度C)培训计划D)系统开发队伍2.属于关键的管理辅助资产的是（）A)互联网文化B)激励制度C)教育系统D)系统开发队伍3.支持信息系统技术方法研究的学科是（）A)管理科学B)经济学C)社会学D)心理学4.支持信息系统行为方法研究的学科是（）A)管理科学B)经济学C)运筹学D)计算机科学5.“识别顾客”属于（）职能部门的企业过程A)制造和生产B)销售和市场C)财务和会计D)人力资源6.支持中层管理的非程序性决策的是（）A)TPS B)MIS C)DSS D)ESS7.使得组织能更好地捕捉和应用知识的是（）A)ERP B)SCM C)CRM D)KMS8.负责公司的信息系统安全主管的缩写是（）A)CIO B)CSO C)CPO D)CKO9.“项目小组的持续时间较短”属于明茨伯格的组织分类中的（）A)灵活型组织B)专业型组织C)事业部组织D)创业型组织10.信息系统对组织的经济影响是（）A)交易成本提高与代理成本提高B)交易成本提高与代理成本降低C)交易成本降低与代理成本提高D)交易成本降低与代理成本降低11.运用信息系统实施“产品差异化”的是（）A)沃尔玛B)苹果C)希尔顿酒店D)亚马逊12.运用信息系统实施“市场定位化”的是（）A)沃尔玛B)苹果C)希尔顿酒店D)亚马逊13.“企业互联网计算阶段”是信息技术基础设施发展的（）A)第一阶段B)第二阶段C)第三阶段D)第四阶段14.“客户机/服务器阶段”是信息技术基础设施发展的（）A)第一阶段B)第二阶段C)第三阶段D)第四阶段15.摩尔定律指出：计算机的计算能力每（）个月翻一番A)6 B)12 C)18 D)3616.以太网技术发明人Metcalfe等指出：如果网络成员线性增加，整个网络的价值将按（）A)线性增长B)指数增长C)几何增长D)正态增长17.传统文件环境带来的数据管理问题是（）A)经济性B)可靠性C)安全性D)适用性18.当前主流的DBMS是（）A)关系型B)层次型C)网络型D)分布型19.设计数据库概念结构模型的工具是（）A)E-R图B)甘特图C)流程图D)结构图20.BI的中文全称叫（）A)数据仓库B)数据集市C)商业智能D)数据挖掘参考答案：D，B，A，B，B，C，D，B，A，D，B，C，D，C，C，B，C，A，A，C二、简答题=================第14,13,12,11,10,9,5,3,2,1章===========1、什么是项目管理的目标？为什么在开发信息管理系统的过程中，项目管理必不可少？答：为了保证系统能按时并在预算控制范围内支付，创造真正的商业价值良好的项目管理是必需的。

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• Apple has been very successful at introducing new products and adopting a new business model
The Role of Information Systems in Business Today
Customer and supplier intimacy: • Customers who are served well become repeat
视讯联接（VIDEO LINK）
组织学习 (Organizational
Learning)
财务 (FINANCING)
WAL-MAT总部
POS数据 (Point-of-sale data)
零售商店
卫星通讯
POS数据 (Point-of-sale data)
供应商支付
配销中心
通讯支持 (COMMUNICATIONS
customers who purchase more
• Close relationships with suppliers result in lower costs
• The Mandarin Oriental （文华东方酒店）in Manhattan uses information systems and technologies to foster （培养） an intimate relationship with its customers including keeping track of their preferences
• A business model includes how a company produces, delivers, and sells its products and services
• The music industry has seen drastic changes in business models in recent years
联系
• Improved decision making
• Competitive advantage
• Survival
The Role of Information Systems in Business Today
Operational Excellence:
❖ Improved efficiency results in higher profitability
❖ TAL可以将衬衫从市场测试到产品上架的周期减少到4个月。
❖ TAL的系统在目前产品价格竞争激烈、制造成本上升和利润率不断降低的情况下，保持了令人惊讶高效率和低成本。
The Role of Information Systems in Business Today
How Information Systems Are Transforming Business
Major League Baseball Hits a Home Run with Information Systems
❖ Problem: Declining revenue from traditional sales channels, declining customer base, increasing costs.传统销售渠道的收益降低，客户群减少，成本升高
• Apply a four-step method for business problem solving to solve information system-related problems.
OBJECTIVES (Continued)
• Assess how information systems will affect business careers in accounting, finance, management, marketing, operations management, and information systems and identify the information systems skills and knowledge essential for all business careers. 评估信息系统对财务会计、市场影响、管理、运营管理等职业的影响以及各职业需要的信息系统的相关知识和技能。
• In 2005, more wireless phone accounts were opened than telephone land lines installed
• More than 35 million people receive their news online; 32 million Americans read blogs
• Internet advertising continues to grow at more than 30 percent per year
• New laws require businesses to store more data for longer periods
• Changes in business result in changes in jobs and careers
SUPPORT)
WAL-MAT供应链
供应商
Partner
The Role of Information Systems in Business Today
New products, services, and business models:
• Information systems and technologies enable firms to create new products, services, and business models
J.C.PENNEY STORE(USA)
POS数据
TAL (HK)
产品
订单
MANUFATURER (TAIWAN)
❖ 通过条码等技术杰西.潘尼可以进入TAL的系统查询生产和运输信息以得到库存信息。发送精确率达到100%
❖ TAL是世界上最大的衬衫生产商。
❖ 大牌零售商倾向于将其关键的生产和库存功能移交给像TAL这样的外包商因为他们会做的更好。
❖ SAS customer analysis software and Web site tracking tools help identify good sales prospects（潜在顾客）.
❖ Demonstrates IT’s role in reducing cost, opening new sales channels, and building community with customers.
The Role of Information Systems in Business Today
Business Objectives of Information Systems
• Operational excellence 卓越的运营
• New products, services, and business models • Customer and supplier intimacy 密切客户和供应商的
❖ 理念：创始人沃尔顿先生倡导的尽量降低经营成本，实行低价销售。
宗旨：帮顾客节省每一分钱。
口号：天天平价，始终如一。
1995年经营成本占销售额的15.8%（世界上大多数零售商的经营成本在40%以上）
❖ 手段：拥有世界上最大的私有卫星系统，与3800家供货商实现计算机联网。总部的计算机系统与16个发货中心以及1000多家商店连接，做到即时销售，大大压缩产品时间成本，减少库存风险，加速资金周转。
❖ 之前杰西.潘尼要使其仓库保持6个月的库存量，门店要保持3个月的库存量。其销售预测系统基于过时的信息和数据。
❖ 交给TAL生产其衬衫后，其库存量为零。
❖ 杰西.潘尼的仓库工人要花29美分/衬衫的成本处理订单，而 TAL减少到14美分/衬衫。
❖ TAL运用其强大的信息系统进行新款衬衫的产品设计和市场测试。
❖ Solutions: MLB Web sites and cell phone ticketing enable electronic ticketing and delivery of online information and games, which increase sales.
Major League Baseball Hits a Home Run with Information Systems（continue）
❖ Illustrates the emerging digital firm landscape where businesses can use tools to analyze critical datLIER
❖ (杰西.潘尼）
❖ Wal-Mart is the most efficient store in the world as a result of digital links between its suppliers and stores
❖ WalMart是近20年来美国发展最快的零售商。70年代公司年销售额只有4000万美元。1995年销售额已达936亿美元，列美国最大企业排名第四位， 2000 年市值2567亿美元，列世界第7位， 2002年世界 500强名列第一。
❖ Information systems and technologies help to improve higher levels of efficiency and productivity
❖ Wal-Mart (沃尔玛）is the champion of combining information systems and best business practices to achieve operational efficiency—and $285 billion in sales in 2005