(导游领队常用英语)Lesson2Hotel

Step 2 Dialogues
Dialogue 1
1.Check-in in the hotel 酒店入住
• (A: receptionist B: Tour leader)
• A: Good afternoon! What can I do for you? • B: Good afternoon! I am Li lei, tour guide of China International Travel
领队常用英语
Lesson 2 Hotel
Lesson 2 Hotel
➢ Teaching objectives:
➢ To know the basic services in the hotel as an outbound
tour leader
➢ To master English forms and vocabulary commonly used in hotel services
room service
2. background knowledge:
Types and contents of western breakfast: Types : • American breakfast美式早餐 • Continental breakfast 欧式早餐 • Buffet breakfast 自助早餐
➢ To cultivate main abilities to serve the guests with professional competence as an ourbound tour leader
2. background knowledge:
• Hotel reservation
• There is often some fruit and juice as well.

About Breakfast
• The Buffet Breakfast includes more abundant kinds of food, Chinese breakfast, American breakfast, Continental breakfast, and even Japanese breakfast, Cantonese breakfast and so on. It almost has the same amounts as the buffet lunch and supper.
Guaranteed reservation
A guaranteed reservation assures guests that a room will be held until the check-out time on the day following the date of arrival. This type of reservation also guarantees that the hotel will receive payment if the guest does not arrive and does not properly cancel the reservation.
About Breakfast
• The American Breakfast is basically bordering on a gluttonous meal.
• An American breakfast (or English breakfast) usually has eggs, some sort of meat (bacon, sausage or ham ), coffee or tea, cereal, pancakes, waffles and buttered toast.
Types of Reservation
in hotels
2. background knowledge:
Non-guaranteed
Reservations are held by the hotel until a certain cut-off hour which is set by hotel policy. Rooms reserved in this manner are returned to the room inventory after the cut-off hour has passed and can be sold to a walk-in guest.
2. background knowledge: Common Hotel Services
hotel services
bell service
money exchange
service
telephone service
laundry and valet service
housekeeping service
Agency. I'd like to have two suites and ten single rooms, please. • A: Have you made a reservation? • B: Yes. We have. • A: Oh, I will check. Yes, we have you reservation. Your agency has
8
About Breakfast
• The Continental Breakfast originates in Europe, it is very light, barely a breakfast compared to American meals. A continental breakfast usually consists of some sort of bread (roll, danish, croissant, toast, etc.), bagels, juice, coffee or tea, and some fruit.