酒店服务礼仪中英文对照

酒店服务礼仪

Hotel Service Etiquette

模块一酒店服务礼仪基础知识

Module One The Basic Information of Hotel Service Etiquette

一、什么是礼仪

Section one What’s the Etiquette?

二、酒店服务礼仪

Section Two Hotel Service Etiquette

(一)酒店服务礼仪的定义

1.Definition of Hotel Service Etiquette

(二)酒店服务礼仪的原则

2. Principle of Hotel Service Etiquette

(三)酒店服务礼仪的内容

3. Content of Hotel Service Etiquette

(四)酒店服务礼仪的

4. Effect of Hotel Service Etiquette

(五)学习酒店服务礼仪的方法

5. The Ways of learning Hotel Service Etiquette

(六)学习酒店服务礼仪的意义

6. Significance of learning Hotel Service Etiquette

三、角色定位与服务意识

Section Three Role Orientation and Service Consciousness

(一)角色定位(二)服务意识

1. Role Orientation

2. Service Consciousness

模块二酒店服务人员的仪容仪表

Module Two Appearance and Dress of Hotel Service Staff

一、概述

Section One Introduction

二、仪容

Section Two Appearance

(一)酒店服务人员仪容的基本要求

1. Basic Requests to Appearance of Hotel Service Staff

(二)酒店服务人员的化妆原则

2. Principles for make-up of Hotel Service Staff

三、仪表

Section Three Dress

(一)着装的原则

1. Principle of Dress

(二)酒店服务人员服饰礼仪

2. Dress Manners of Hotel Service Staff

模块三酒店服务人员的仪态

Module Three Deportment of Hotel Service Staff

一、概述

Section One Introduction

二、表情语

Section Two Facial Expression

(一)微笑

1. Smiling

(二)目光

2. Look in eyes

三、动作语

Section Three Body Language

(一)手势语

1. Gesture

(二)站姿

2. Standing Posture

(三)坐姿

3. Sitting Posture

(四)走姿

4. Walking Posture

(五)蹲姿

5. Crouching Posture

模块四酒店服务的语言艺术

Module Four Linguistic Art of Hotel Service

一、酒店服务语言概述

Section One Introduction of Linguistic Art of Hotel Service

(一)酒店服务语言的基本要求

1. Basic Requests to Linguistic Art of Hotel Service

(二)酒店服务语言的基本原则

2. Basic Principles of Linguistic Art of Hotel Service

(三)酒店服务的语言艺术及其作用

3. Linguistic Art of Hotel Service and its significance

二、酒店服务语言的应用

Section Two Applications of Hotel Service Language

(一)迎候语言

1. Language of Meeting the Guests

(二)交流语言

2. Language of Communication

(三)电话语言

3. Language in Telephone

(四)语言禁忌

4. Language Inhibitions

三、服务语言艺术的培养途径

Section Three Cultivating Approach of Linguistic Art of Hotel Service

模块五会议服务礼仪

Module Five Conference Service Etiquette

一、会议的概念

Section One The Concept of Conference

二、会议的类型

Section Two The Types of Conference

三、会议服务礼仪的基本流程

Section Three Basic Procedure of Conference Service Etiquette

四、会前准备服务礼仪

Section Four Service Etiquette of Preparations for Conference

(一)会议厅(室)环境礼仪规范

1. Environmental Etiquette Rules of the Conference Hall

(二)会议会场布置礼仪规范

2. Etiquette Rules of Decorating the Conference Hall

(三)会议摆台礼仪规范

3. Etiquette Rules of Setting the tables of Conference

(四)会议厅(室)设备使用礼仪规范

4. Etiquette Rules of using the Equipments in the Conference Hall

五、会议期间的服务礼仪

Section Five Service Etiquette during the Conference

(一)礼仪原则

1. Principles of Etiquette

(二)操作标准

2. Standards of Operation

(三)一般会议服务礼仪

3. Service Etiquette of General Conference

(四)特殊会议服务礼仪

4. Service Etiquette of Special Conference

(五)会议附属设施服务礼仪

5. Service Etiquette of Attached Facilities to the Conference

六、会后服务礼仪

Section Six Service Etiquette after the Conference

(一)送客服务

1. Service of Seeing the Guests off

(二)会场清洁

2. Cleaning the Conference

(三)处理会议文件

3. Dealing with the Documents of the Conference

(四)其他服务

4. Other Service