西餐厅服务英语教学ppt
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煮
煎 扒 蒸 烤 熏
Basic Guest Contact 简单交流
Greeting 问候
Greeting –Key Words
问候-关键单词
Greeting Welcome to Pleasant stay Good morning Enjoy 问候 欢迎光临 住店愉快 早上好 喜欢
Greeting –Substitutions 问候-句子 Welcome to our restaurant. May I help you?
Back
Useful dialogue 实用对话
Booking Seats Service 订位服务
Key words
Reservation Window table Full Table for 4/5 Confirm
预定 靠窗位 客满 4/5人桌 确认
Booking Seats Service 订位服务 Substitutions
Back
Thanks 致谢
Thanks –Key Words 致谢-关键单词
Understanding Valuable advice Appreciate Support Assist No problem It is the least I can do Don’t mention it 理解 宝贵意见 感激 支持 协助 没问题 小事一桩 不客气
Beef Steak Salad Chicken Vegetables
牛肉
牛排 色拉 鸡肉 蔬菜
Food Introduce 食品介绍
Seafood Crab Oyster Shrimp Shell
海鲜
蟹 牡蛎 虾 贝壳
Food Introduce 食品介绍
Ham Sandwich mushroom Wonton Dumpling
Apology 道歉
Apology –Key Words 道歉-关键单词
Delay Apology Careless Accident Inconvenience Regret Discomfort Take care of 推迟 道歉 粗心的 事故 不便 遗憾 不适 关心
Apology –Substitutions 道歉-句子
Farewell –Substitutions 告别-句子
Goodbye, thank you for come to my restaurant 感谢您入住我们的餐厅。 We hope you are satisfied with us. 我们希望您能满意我们的服务。 We look foreword to serving you again. 我们期待再次接待您。 Did you enjoy your meal? 您喜欢您的菜肴吗？
I’m apologize for the mistake. 我为这个错误道歉。 I’m sorry to hear that 我很遗憾听你这么说。 We fell very sorry about this. I’ll take care of it right away. 我们很抱歉，我马上处理。 Please take care of this right away. 请马上处理此事。
Lighter
餐巾纸 花瓶 台布 打火机
Condiment 调味品
table salt Surge Red /White vinegar Chilly sauce 盐 糖 红/白醋 辣椒酱
Condiment 调味品
Ketchup aniseed Shrimp sauce Curry
番茄酱
八角／大茴香
西餐厅服务英语
NEW CENTURY GRAND HOTEL BEI JING WESTERN RESTERANTAN SERVICE ENGLISH
The key words of English study
Bravery
来自百度文库勇敢
毅力
Persistence
Diligence
勤奋
Western Restaurant Basic English
虾油
蒜
Condiment 调味品
Garlic Mustard Pepper Oil
咖喱
芥末 胡椒 油
Microsoft Office PowerPoint，是微软 公司的演示文稿软件。用户可以在投影仪或 者计算机上进行演示，也可以将演示文稿打 印出来，制作成胶片，以便应用到更广泛的 领域中。利用Microsoft Office PowerPoint不 仅可以创建演示文稿，还可以在互联网上召 开面对面会议、远程会议或在网上给观众展 示演示文稿。 Microsoft Office PowerPoint做出来的东西叫演示文稿，其格 式后缀名为：ppt、pptx；或者也可以保存为： pdf、图片格式等
卡盟 www.kadianwl.com 卡盟
Condiment 调味品
Butter Ginger Soy sauce
黄油
生姜 酱油
Food Introduce 食品介绍
Main dish Drinking Dessert Buffet Coffee/tea
主菜
饮品 甜点 自助餐 咖啡/茶
Food Introduce 食品介绍
Compliment Comments Nice trip Smooth flight Have a safe trip/journey Bon Voyage Service Satisfied Visit Look forward to
赞赏 评论 旅途愉快 飞行顺利 一路平安 服务 满意 访问 期待
欢迎光临我们餐厅，我能帮助你们忙？ 我很高兴（又）能见到你。
I’m glad/pleased/happy/delighted to see you (again). I hope you will enjoy your meal .
我希望你用餐愉快。
Back
Farewell 告别
Farewell –Key Words 告别-关键单词
财务部
市场部 房务部 餐饮部 销售部
Departments in our hotel
Recreation Department
Engineering Department Security Department Communications Department Front Office Department Housekeeping Department Purchasing Department
Match Toothpick Toothpick holder Bottle opener 火柴 牙签 牙签盒 开瓶器
Introduce Tableware 餐具介绍
Towel Coffee cup White/red wine glass Ice water glass 毛巾 咖啡杯 白/红酒杯 冰水杯
西餐厅基础英语 Departments in our hotel 酒店部门
Human Resources Division 人力资源部
Finance Division
Sales ＆ Marketing Division Rooms Division Food ＆ Beverage Division Sales Department
Introduce Tableware 餐具介绍
Chopsticks
Chinese spoon Dessert fork/spoon
筷子
瓷勺 甜点叉/勺
Introduce Tableware 餐具介绍
chopstick rest Tray Ashtray bowl 筷架 托盘 烟缸 碗
Introduce Tableware 餐具介绍
火腿
三明治 蘑菇 馄饨 饺子
Food Introduce 食品介绍
Cake Chocolate Juice Ice cream Pudding
蛋糕
巧克力 果汁 冰淇淋 布丁
Ways of Cooking 烹饪方法
Boil Fry (deep-fry ) Grill Steam Roast Smoke
Good afternoon.this is Isabella restaurant.what can I do for you ? Haw many of you may we expect in your party? I’m afraid we are fully booked for tonight. May I have your name and telephone number ?
Thanks –Substitutions 致谢-句子
Thank you very much/so much for your service. 非常感谢您提供的服务。 We really appreciate your kindness, miss. 小姐，我们非常感谢您的好意。 I’m glad that you’re happy with our service. 我很高兴您能对我们的服务感到满意。 You are welcome. It is my pleasure. 不客气，我很乐意。
Booking Seats Service 订位服务 dialogue
C:Good morning.this is Isabella restaurant.what can I do for you ? G:What time do you open in the evening? C:We open at 5:30pm sir,and we take the orders at 10；30pm . G:Good .I’d like to reserve a table for tow . C:Yes sir.what time would you like table ,sir? G:I am not sure,perhaps around 8； 00pm .
Booking Seats Service 订位服务
C:Fine.I’ll reserve a table at 8；00，sir. May I have your name ,please? G:Bellow. Henry Bellow. C:Oh ,is there any chance of a table by the window ? My wife loves the harbor view. One more thing ,as it is her birthday ,I want it to be a celebration . C:I see.we have already received many bookings and though I cannot guarantee any thing, please be assured that we’ll try our best,Mr.bellow . I hope you’ll understand. G:I do ,but I would appreciate it if it could be arranged. C:I ‘ll try my best .we look forward to having you with us tonight,thank you for calling us. G:Good-bye. C: Good-bye. And have a nice day !
酒店部门
康乐部
工程部 保安部 公关部 前厅部 管家部 采购部
Introduce Tableware 餐具介绍 Dinner knife Dinner spoon Dinner fork 主餐刀 主餐勺 主餐叉
Introduce Tableware 餐具介绍
Tea spoon Fruit fork Butter knife Salad knife Steak knife 咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Introduce Tableware 餐具介绍
Sugar bowl Pepper caster Milk jug Tea /coffee pot plate 糖缸 胡椒盅 奶盅 茶/咖啡壶 盘子
Introduce Tableware 餐具介绍
Napkin Flower vase Table cloth
煎 扒 蒸 烤 熏
Basic Guest Contact 简单交流
Greeting 问候
Greeting –Key Words
问候-关键单词
Greeting Welcome to Pleasant stay Good morning Enjoy 问候 欢迎光临 住店愉快 早上好 喜欢
Greeting –Substitutions 问候-句子 Welcome to our restaurant. May I help you?
Back
Useful dialogue 实用对话
Booking Seats Service 订位服务
Key words
Reservation Window table Full Table for 4/5 Confirm
预定 靠窗位 客满 4/5人桌 确认
Booking Seats Service 订位服务 Substitutions
Back
Thanks 致谢
Thanks –Key Words 致谢-关键单词
Understanding Valuable advice Appreciate Support Assist No problem It is the least I can do Don’t mention it 理解 宝贵意见 感激 支持 协助 没问题 小事一桩 不客气
Beef Steak Salad Chicken Vegetables
牛肉
牛排 色拉 鸡肉 蔬菜
Food Introduce 食品介绍
Seafood Crab Oyster Shrimp Shell
海鲜
蟹 牡蛎 虾 贝壳
Food Introduce 食品介绍
Ham Sandwich mushroom Wonton Dumpling
Apology 道歉
Apology –Key Words 道歉-关键单词
Delay Apology Careless Accident Inconvenience Regret Discomfort Take care of 推迟 道歉 粗心的 事故 不便 遗憾 不适 关心
Apology –Substitutions 道歉-句子
Farewell –Substitutions 告别-句子
Goodbye, thank you for come to my restaurant 感谢您入住我们的餐厅。 We hope you are satisfied with us. 我们希望您能满意我们的服务。 We look foreword to serving you again. 我们期待再次接待您。 Did you enjoy your meal? 您喜欢您的菜肴吗？
I’m apologize for the mistake. 我为这个错误道歉。 I’m sorry to hear that 我很遗憾听你这么说。 We fell very sorry about this. I’ll take care of it right away. 我们很抱歉，我马上处理。 Please take care of this right away. 请马上处理此事。
Lighter
餐巾纸 花瓶 台布 打火机
Condiment 调味品
table salt Surge Red /White vinegar Chilly sauce 盐 糖 红/白醋 辣椒酱
Condiment 调味品
Ketchup aniseed Shrimp sauce Curry
番茄酱
八角／大茴香
西餐厅服务英语
NEW CENTURY GRAND HOTEL BEI JING WESTERN RESTERANTAN SERVICE ENGLISH
The key words of English study
Bravery
来自百度文库勇敢
毅力
Persistence
Diligence
勤奋
Western Restaurant Basic English
虾油
蒜
Condiment 调味品
Garlic Mustard Pepper Oil
咖喱
芥末 胡椒 油
Microsoft Office PowerPoint，是微软 公司的演示文稿软件。用户可以在投影仪或 者计算机上进行演示，也可以将演示文稿打 印出来，制作成胶片，以便应用到更广泛的 领域中。利用Microsoft Office PowerPoint不 仅可以创建演示文稿，还可以在互联网上召 开面对面会议、远程会议或在网上给观众展 示演示文稿。 Microsoft Office PowerPoint做出来的东西叫演示文稿，其格 式后缀名为：ppt、pptx；或者也可以保存为： pdf、图片格式等
卡盟 www.kadianwl.com 卡盟
Condiment 调味品
Butter Ginger Soy sauce
黄油
生姜 酱油
Food Introduce 食品介绍
Main dish Drinking Dessert Buffet Coffee/tea
主菜
饮品 甜点 自助餐 咖啡/茶
Food Introduce 食品介绍
Compliment Comments Nice trip Smooth flight Have a safe trip/journey Bon Voyage Service Satisfied Visit Look forward to
赞赏 评论 旅途愉快 飞行顺利 一路平安 服务 满意 访问 期待
欢迎光临我们餐厅，我能帮助你们忙？ 我很高兴（又）能见到你。
I’m glad/pleased/happy/delighted to see you (again). I hope you will enjoy your meal .
我希望你用餐愉快。
Back
Farewell 告别
Farewell –Key Words 告别-关键单词
财务部
市场部 房务部 餐饮部 销售部
Departments in our hotel
Recreation Department
Engineering Department Security Department Communications Department Front Office Department Housekeeping Department Purchasing Department
Match Toothpick Toothpick holder Bottle opener 火柴 牙签 牙签盒 开瓶器
Introduce Tableware 餐具介绍
Towel Coffee cup White/red wine glass Ice water glass 毛巾 咖啡杯 白/红酒杯 冰水杯
西餐厅基础英语 Departments in our hotel 酒店部门
Human Resources Division 人力资源部
Finance Division
Sales ＆ Marketing Division Rooms Division Food ＆ Beverage Division Sales Department
Introduce Tableware 餐具介绍
Chopsticks
Chinese spoon Dessert fork/spoon
筷子
瓷勺 甜点叉/勺
Introduce Tableware 餐具介绍
chopstick rest Tray Ashtray bowl 筷架 托盘 烟缸 碗
Introduce Tableware 餐具介绍
火腿
三明治 蘑菇 馄饨 饺子
Food Introduce 食品介绍
Cake Chocolate Juice Ice cream Pudding
蛋糕
巧克力 果汁 冰淇淋 布丁
Ways of Cooking 烹饪方法
Boil Fry (deep-fry ) Grill Steam Roast Smoke
Good afternoon.this is Isabella restaurant.what can I do for you ? Haw many of you may we expect in your party? I’m afraid we are fully booked for tonight. May I have your name and telephone number ?
Thanks –Substitutions 致谢-句子
Thank you very much/so much for your service. 非常感谢您提供的服务。 We really appreciate your kindness, miss. 小姐，我们非常感谢您的好意。 I’m glad that you’re happy with our service. 我很高兴您能对我们的服务感到满意。 You are welcome. It is my pleasure. 不客气，我很乐意。
Booking Seats Service 订位服务 dialogue
C:Good morning.this is Isabella restaurant.what can I do for you ? G:What time do you open in the evening? C:We open at 5:30pm sir,and we take the orders at 10；30pm . G:Good .I’d like to reserve a table for tow . C:Yes sir.what time would you like table ,sir? G:I am not sure,perhaps around 8； 00pm .
Booking Seats Service 订位服务
C:Fine.I’ll reserve a table at 8；00，sir. May I have your name ,please? G:Bellow. Henry Bellow. C:Oh ,is there any chance of a table by the window ? My wife loves the harbor view. One more thing ,as it is her birthday ,I want it to be a celebration . C:I see.we have already received many bookings and though I cannot guarantee any thing, please be assured that we’ll try our best,Mr.bellow . I hope you’ll understand. G:I do ,but I would appreciate it if it could be arranged. C:I ‘ll try my best .we look forward to having you with us tonight,thank you for calling us. G:Good-bye. C: Good-bye. And have a nice day !
酒店部门
康乐部
工程部 保安部 公关部 前厅部 管家部 采购部
Introduce Tableware 餐具介绍 Dinner knife Dinner spoon Dinner fork 主餐刀 主餐勺 主餐叉
Introduce Tableware 餐具介绍
Tea spoon Fruit fork Butter knife Salad knife Steak knife 咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Introduce Tableware 餐具介绍
Sugar bowl Pepper caster Milk jug Tea /coffee pot plate 糖缸 胡椒盅 奶盅 茶/咖啡壶 盘子
Introduce Tableware 餐具介绍
Napkin Flower vase Table cloth