喜来登(Sheraton)酒店房务部文员岗位职责
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26.Adhere to the hotel's security and emergency policies and procedures
27.Adhere to hotel cleaning and maintenance programs
28.Ensure a high level of cleaning is maintained in your work area
8.密切与服务员合作，检查小酒吧的每日消耗，总仓发货，回收记录确保与记录相符。
9.每天盘点小酒吧储备并负责小酒吧物品的发放。
10.开提货单，客用品每周一次，小酒吧物品每日一次。
11.协助做小酒吧及运作设备盘点，于每月初将盘点报告交给行政管家。
12.记录所有管家部员工出勤的情况。
13.按要求准备月报表.为管家部各部分，即布草房,楼层，公共区域,洗衣房准备月度报告和盘点提供帮助.
23.通过汇总客人的意见，寻找机会不断发展对客服务
24.采取合适的行动解决客人的抱怨
25.促销酒店与喜来登的产品与服务
26.掌握和使用管家部电脑系统
27.坚持酒店安全制度、紧急情况
28.坚持酒店的清洁和养护
29.保持维护所在工作区域的高度整洁
30.保证所有报告和服务都按时完成
31.完成你上级交待的其它任务
Good at oral English。
其它技能要求：
良好的英语口语。
练操作电脑。
Education：
Graduate from源自文库college and computer basic skill。
教育：
大学毕业和电脑基本操作.
Experience:
Min 2 years office working experience。
经验：
至少2年办公室工作经验。
Additional Skill required：
8.Check mini—bar store for any discrepancies. Liaise closely with Floor supervisor and Room Attendants on daily consumption, general store issuance and collection.
7.Keep an accurate record of the monthly consumption of supplies and store inventory, submit report toExecutive Housekeeper with the final figures at the beginning of each month.
11.Record status of daily attendance for all Housekeepingassociates。
12.Prepare monthly reports as required。Render assistance to respective
Housekeeping sections，Linen/Uniform, Floors, Public Areas，Laundry inpreparing their monthly reports and inventories。
13.Review and update the monthly Housekeeping Manning Guide.
14.Know how to use computer and support the office work if possible。
15.Co—ordinate work progress of Pest Control Personal，Machine＆equipment repairs and Grounds and Garden from external company.
19.Assist with maintaining up-todatestaff records
20.Deliver high quality service to guests
21.Ensure guest needs and reasonable requests are met
22.Seek opportunities to continually improve guest service，by reporting guest comments
5.Report to executive Housekeeper any difference in quantity or quality of received items，and of shortage of supplies。
6.Keep track and update all records of goods received and issued accordingly
Job Summary：
Responsible for coordinating the daily activities in the Housekeeping office and assist in the communications between the different Housekeeping areas and with other departments.
14.更新管家部月度人力报告.
15.熟练掌握电脑，为管家部办公室工作提供帮助。
16.和杀虫公司,机器设备修理公司以及园林公司协调工作进度。
17.同其他部门协调工作.
18.完成由行政管家分配的其他任务.
19.协助准备员工花名册
20.协助稳定员工,控制流失率
21.提供高品质的对客服务
22.确保客人需求与合理的要求被满足
2.与接待部密切合作确保任何时间内正确的房态。
3.发放,收回，登记和控制所有管家部呼机。
4.处理,登记和跟踪借出物品，每月盘点一次出借物品，呼机.
5.收到货物后，抽查其数量和质量。任何质量和数量的不符都要向行政管家汇报。
6.作好所有收到和发出货物的登记工作,并不断进行更新.
7.精确记录月度消耗量及储备量，并于每月初将汇总报告交与行政管家。
29.Ensure all reporting and servicing deadlines are met on a timely basis
30.Carry out other tasks as directed by your supervisors
职责义务：
1.确保从服务中心接到的客人要求能够被迅速处理并满足。
9.In charge of issuance and inventory of mini—bar items。
10.Conduct inventory of mini—bar stock every day。Raise the requisition for mini—bar stock daily and guest supplies on weekly basis.
岗位概述:
负责管家部办公室的联络并协助通讯服务部联络管家部与其他部门
Duties & Responsibilities：
1.Ensure that all requests from “Personal Guest Service" is handled promptly and properly logged.
2.Work closely with the Reception to ensure correct room status at all times。
3.Issues，receives，records and controls all Housekeeping pagers.
4.Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on—loan items, pagers。
16.Keep good communication with other departments。
17.Assume other duties assigned by Executive Housekeeper。
18.Assist with the preparation of staffdutyrosters
23.Take appropriate action to resolve guest complaints
24.Promote the hotel and Sheraton products and services
25.Access and use Housekeeping computer programs
Job Knowledge / Skill:
Good knowledge of Housekeeping office daily operation, Housekeeping computer system and computer basic knowledge。
专业知识技能:
具有良好的管家部办公室日常运作方面的知识，能使用电脑系统并能熟
27.Adhere to hotel cleaning and maintenance programs
28.Ensure a high level of cleaning is maintained in your work area
8.密切与服务员合作，检查小酒吧的每日消耗，总仓发货，回收记录确保与记录相符。
9.每天盘点小酒吧储备并负责小酒吧物品的发放。
10.开提货单，客用品每周一次，小酒吧物品每日一次。
11.协助做小酒吧及运作设备盘点，于每月初将盘点报告交给行政管家。
12.记录所有管家部员工出勤的情况。
13.按要求准备月报表.为管家部各部分，即布草房,楼层，公共区域,洗衣房准备月度报告和盘点提供帮助.
23.通过汇总客人的意见，寻找机会不断发展对客服务
24.采取合适的行动解决客人的抱怨
25.促销酒店与喜来登的产品与服务
26.掌握和使用管家部电脑系统
27.坚持酒店安全制度、紧急情况
28.坚持酒店的清洁和养护
29.保持维护所在工作区域的高度整洁
30.保证所有报告和服务都按时完成
31.完成你上级交待的其它任务
Good at oral English。
其它技能要求：
良好的英语口语。
练操作电脑。
Education：
Graduate from源自文库college and computer basic skill。
教育：
大学毕业和电脑基本操作.
Experience:
Min 2 years office working experience。
经验：
至少2年办公室工作经验。
Additional Skill required：
8.Check mini—bar store for any discrepancies. Liaise closely with Floor supervisor and Room Attendants on daily consumption, general store issuance and collection.
7.Keep an accurate record of the monthly consumption of supplies and store inventory, submit report toExecutive Housekeeper with the final figures at the beginning of each month.
11.Record status of daily attendance for all Housekeepingassociates。
12.Prepare monthly reports as required。Render assistance to respective
Housekeeping sections，Linen/Uniform, Floors, Public Areas，Laundry inpreparing their monthly reports and inventories。
13.Review and update the monthly Housekeeping Manning Guide.
14.Know how to use computer and support the office work if possible。
15.Co—ordinate work progress of Pest Control Personal，Machine＆equipment repairs and Grounds and Garden from external company.
19.Assist with maintaining up-todatestaff records
20.Deliver high quality service to guests
21.Ensure guest needs and reasonable requests are met
22.Seek opportunities to continually improve guest service，by reporting guest comments
5.Report to executive Housekeeper any difference in quantity or quality of received items，and of shortage of supplies。
6.Keep track and update all records of goods received and issued accordingly
Job Summary：
Responsible for coordinating the daily activities in the Housekeeping office and assist in the communications between the different Housekeeping areas and with other departments.
14.更新管家部月度人力报告.
15.熟练掌握电脑，为管家部办公室工作提供帮助。
16.和杀虫公司,机器设备修理公司以及园林公司协调工作进度。
17.同其他部门协调工作.
18.完成由行政管家分配的其他任务.
19.协助准备员工花名册
20.协助稳定员工,控制流失率
21.提供高品质的对客服务
22.确保客人需求与合理的要求被满足
2.与接待部密切合作确保任何时间内正确的房态。
3.发放,收回，登记和控制所有管家部呼机。
4.处理,登记和跟踪借出物品，每月盘点一次出借物品，呼机.
5.收到货物后，抽查其数量和质量。任何质量和数量的不符都要向行政管家汇报。
6.作好所有收到和发出货物的登记工作,并不断进行更新.
7.精确记录月度消耗量及储备量，并于每月初将汇总报告交与行政管家。
29.Ensure all reporting and servicing deadlines are met on a timely basis
30.Carry out other tasks as directed by your supervisors
职责义务：
1.确保从服务中心接到的客人要求能够被迅速处理并满足。
9.In charge of issuance and inventory of mini—bar items。
10.Conduct inventory of mini—bar stock every day。Raise the requisition for mini—bar stock daily and guest supplies on weekly basis.
岗位概述:
负责管家部办公室的联络并协助通讯服务部联络管家部与其他部门
Duties & Responsibilities：
1.Ensure that all requests from “Personal Guest Service" is handled promptly and properly logged.
2.Work closely with the Reception to ensure correct room status at all times。
3.Issues，receives，records and controls all Housekeeping pagers.
4.Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on—loan items, pagers。
16.Keep good communication with other departments。
17.Assume other duties assigned by Executive Housekeeper。
18.Assist with the preparation of staffdutyrosters
23.Take appropriate action to resolve guest complaints
24.Promote the hotel and Sheraton products and services
25.Access and use Housekeeping computer programs
Job Knowledge / Skill:
Good knowledge of Housekeeping office daily operation, Housekeeping computer system and computer basic knowledge。
专业知识技能:
具有良好的管家部办公室日常运作方面的知识，能使用电脑系统并能熟