在战略之前的人们英文

Maximizing customer satisfaction (4)
Demonstrating understanding of the customer’s point of view
(6)
Taking action despite uncertainty (43)
Maintaining a high sense of urgency (25)
Hay JA/JE Guide Chart
Organisation Structure / Processes
Role Clarification Job Analysis
Job Evaluation Grading
Key Performance Indicator
Performance Management
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Very Frequently/To a Great Extent/ In Most Parts of the Organization
C-Sort
• Hay Functional Work Culture Model
“Our Functional Work Culture Rewards, Encourages and Supports the Following Behaviors and Activities...”
Minimizing human error (52)
Finding novel ways to capitalize on skills that
people have (53)
Limiting the downside ofBeing loyal and committed Supporting top
Achieving budgeted Pioneering new ways of Acquiring cross-functional Experimenting with new
subordinates work (44)
feedback (30)
(40)
diverse viewpoints (47)
Being precise (48)
Attracting top talent (21)Pcaortnictiinpuaitninggeidnutcraaitnioinng(3a1n)d Taking initiative (36)
Key Performance Indicator
Performance Management
System
Reward Strategy & System
Training / Development
Org. / Management Development Planning
Succession Planning
Recruitment / Staffing
Organisation Culture (Values)
Hay Methodology
Target Job Competencies
Individual Competencies Coaching and MMPI programs
Байду номын сангаас
Competencies Modeling PSE / PVQ LSI / MSI OCS / ECI
C-Sort
Mission / Vision Strategy
Work Culture
Fields of Management
I.R.M. A. Process Mapping
Hay JA/JE
Organisation Structure / Processes
Role Clarification Job Analysis
Establishing clear job descriptions and requirements (26)
Continuously improving operations (20)
Gaining the confidence of customers (46)
Usginetgthterheicsnoogmusrpcdaeonsnyeotu(o3ts3id) ePusthhienglodweecsist iloenv-emlsa(k5in1g) to
through
People Management
to Achieve Results
Hay Methodology
Strategy De-code
C-Sort
Mission / Vision Strategy
Work Culture
Fields of Management
I.R.M. A. Process Mapping
Organizing jobs around capabilities of individuals
(38)
Being
highly
organized
(7)Usesrivneg
proven existing
methods markets
toDeveloping new (8) or services
productsIncreasing decision
(54)
speed (39)
making
Applying innovative technology to new
situations (28)
Establishing new ventures or new lines of business
(12)
Significantly decreasing cycle times (9)
effectively (15)
command (37)
mistakes (29)
Providing secure employment (3)
Quality checking Responding to customer Encouraging innovationEncouraging expression of
(14)
teamwork
(1)Promvieowtinsgtroonneg’lsy
point (17)
of
Minimizing unpredictabilityTreating employees fairly of business results (45) and consistently (22)
4 Circle Model Iceberg Model
BEI
Engaged Performance
Concept of Work Culture
High Performing Organizations ... How Value is Created
PROCESS
CUSTOMER
NETWORK
Adapting quickly to changes in the business
environment (42)
Supporting the decision’s of one’s boss (2)
Using limited resources Respecting the chain of Tolerating well-meaning
• Customer satisfaction • High service levels • Balanced returns
• Venture driven • Entrepreneurship
risk- taking • Effective partnerships
RELIABILITY
• Technical and specialist leadership
Hay JA methodology
JE Guide Chart
Organisation Structure / Processes
Paynet External Competitiveness
Role Clarification Job Analysis
HLS
Job Evaluation Grading
Job Evaluation Grading
Key Performance Indicator
Performance Management
System
Reward Strategy & System
Training / Development
Sometimes/To Some Extent/ In Some Parts of the Organization
Very Infrequently/To a Small Extent/ In Few Parts of the Organization
Hay Methodology
Strategy De-code
documented work authority and accountabilictyommitments to customers resources to satisfy in thinking and approachEncouraging
processes (19)
(18)
(13)
customers (10)
4 Circle Model Iceberg Model
BEI
Engaged Performance
Hay Methodology
Strategy De-code
C-Sort
Mission / Vision Strategy
Work Culture
Fields of Management
I.R.M. A. Process Mapping
cuMsatoinmtaeirnaincgcoeuxnisttsin(g11)Abnutsicinipeastsinegncvhiraonngmeesnitn(t3h5e)Selling successfully (16)
Rewarding superior performance (23)
Capitalizing on windows opportunity (27)
HLS
Organisation Culture (Values)
Target Job Competencies
Individual Competencies
Executive / Masterful Coaching
MMPI
Methodology
Competencies Modeling PSE / PVQ LSI / MSI OCS / ECI
People
Before Strategy
Michael Chan Director, China/HK Tel : (852) 2527 9797 Tel : 8621 6279 8832
People Before Strategy
Operationalize Business Strategies
• Reliability
• Speed to market
FLEXIBILITY
• Technical edge
• Exploring opportunities
• Resource Management
FUNCTION
TECHNOLOGY
TIME-BASED
These are the factors that need measuring and reinforcing
System
Reward Strategy & System
Training / Development
Org. / Management Development Planning
Succession Planning
Recruitment / Staffing
Paynet External Competitiveness
risks (32)
to the company (55) management decisions (50) objectives (56)
doing things (24) knowledge and skills (49m) anagement techniques (5)
Establishing clear, well- Maintaining clear lines of Delivering reliably on Providing employees withBeing flexible and adaptive