五星级酒店客房培训——夜床服务

Why is this task important for you and our guests? 为什么这些对你和我们的客人很重要？Answers:
1.We can increase our GSTS score.
我能提高客人的满意度
2.I can show my professionalism.
我能展示我的专业技能
3.I want to make our guests feel comfortable.
我想使我们的客人感到舒适
4.I want to show our guests, that we take care when coming to their guest room after a hard day’s work! 我想给我们的客人提供便利，当他们辛苦了一天回到房间
Summary questions:
总结问题
1.What is important about the turn down service?
拒绝服务最重要的是什么？
2.How long should a turndown service take in a standard room? A suite?
对于标准房拒绝服务的时间是多长？套房是多长？
3.What must I attend to in the bathroom?
什么使我必须进入到浴室里？
4.After I perform my turndown service, what do I check for? How long should the check take?
当我完成拒绝服务后，我需要检查什么？多长时间我需要再检查？
5.How do I handle a DND room?
我怎样控制DND房间？
6．What must I do if the guest refuses turndown service?
如果客人拒绝服务，我必须做什么？
Now ask the trainee to practice the task from start to end to test competency.
培训回顾。