CUSTOMERSATISFACTIONSURVEY外国客户满意度调查表

CUSTOMERSATISFACTIONSURVEY外国客户满意度调查表
Company name ：___________________________ Address ：___________________________________
TEL: __________________ FAX: __________________ E-MAIL:_________________
CUSTOMER SATISFACTION SURVEY
Name/phone:
Thank you for taking the Customer Satisfaction Survey from JINNENG. The survey may take you five minutes or so to complete.As our valued customer, your opinion is extremely important and having a better knowledge of your needs and requirements, we would be able to develop the better services for you. Thank you again for your kind support!
Please rate your satisfaction level with your specific scores for the following items: [level: A: excellent (over 85); B: good (70-85); C: Ecumenic (60-70); D: poor (below 60)]
Satisfaction Degrees
Content
A
B
C
D
REMARKS
Quality Specification
Packing
Stability
Price
Service Package and transportation
Shipping Advice
Accuracy / Speed of Documents Released
Delivery of the Cargoes
Speed of feedback:Telephone/E-Mail Traceability of Your Inquiries Handling of Customer Complaint Responsiveness of Staff to Your Needs
The rate of Contract ′s implement
Advice
Please provide your comments on below:
1．Which aspects do you value the most when choosing Reipu ’s products?
2、H ow do you look on Reipu ’s advantages(or dis-) among all of your supplier?
Thank you very much for taking time to complete this critique, with regards!. Signature: Date:。