2021年酒店面试的英语问题及答案

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酒店英语面试问题及答案 (菁选优秀9篇

酒店英语面试问题及答案 (菁选优秀9篇

酒店英语面试问题及答案(菁选优秀9篇1、您认为您的岗位职责有哪些?牛牛范文为您精心收集了9篇酒店英语面试问题及答案(菁选,希望能够对困扰您的问题有一定的启迪作用。

酒店英语面试常见问题篇一tell me about yourself.why do you want to work here?why should i hire you?what did you like/dislike about your last job?what would you like to be doing five years from now?what is the most difficult situation you have faced working in the hotel area?do you prefer working with others or alone?酒店面试英语自我介绍篇二My name is . I#39;m (years old)。

I was born at Sh酒店面试英语自我介绍范文nxi Province. I#39;m very proud of being here to meet you. Then I will introduce myself brifely. I graduated from Repast Administration Department,Xi#39;an Foreign Affairs College. During the past 二years I got many basic professional knowledge. I like singing,drawing(painting)。

As far as I#39;m concered I am honest optimistic person and I could work under some pressure. That#39;s all !Thank you !酒店面试英语自我介绍篇三Good afternoon, Everyone! I am . And I am 23 years old. My previous job was a Front Office Supervisor. During the three years when I was working, I also majored Tourism and Hotel Management in the local radio broadcasting and television college. I like this job very much and I like to deal with different guests every day. I hope I can have this chance to one of the members in this hotel. Thank you so much to share my brief introductions.酒店英语面试常见问题篇四1、Could you introduce yourself in english?/ Why don#39;t you start with telling us about yourself能用英语自我介绍吗?2、Why did you leave (are you leaving) your job?为什么你要离职?3、What is your career plan in next 5 years?您对自己未来五年内的职业生涯计划是什么?4、What kind of value/contribution will you bring in if you join our hotel?如果我酒店雇用你,你觉得可以为酒店带来什么样的贡献?5、Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?描述一下你曾经遇到过的一个很不满的客人,你是如何解决的?并且说说你从中学到了什么?6、How do you handle negative feedback from customers?你是如何处理客户的负面反馈/投诉的?7、How do you understand the service consciousness in service industry?您如何理解服务行业的服务意识?8、What kind of people/manager do you like to work with?你喜欢和什么样的人/经理一起工作?酒店面试英语自我介绍篇五Hello, everyone, I am glad to have the opportunity to interview your hotel! My name is 。

2024年职场_酒店英语面试问题及答案

2024年职场_酒店英语面试问题及答案

酒店英语面试问题及答案酒店英语面试问题及答案一1、What do you look for in a job?This is really a question about suitability, though we’ve included it here.Remember the advert? Focus on the advert criteria and you won’t go far wrong. For example, if the advert called for someone to lead others, you might say:“I like a job where I can lead and motivate others and enjoy seeing improvements in team performance”.If the advert called for a target-focused individual, you might say: “I like having targets. They encourage me to stretch myself and beat them!”2、What is your personal mission statement or motto?Not everyone has one, but because you might be asked, think what yours would be.“Just do it!”“Right first time, every time”.“Less talk, more action”.“Treat others as you’d wish to be treated”.“Fortune favours the brave”.“Quality, quality, quality…”.Our advice: This is one of those times when we ask candidates to explain their answers to our interview questions. So, whatever you say, it’s likely you’ll be asked to give a reason or example so have one in mind. For most jobs, you want to sound positive and motivated, but possibly not ruthless or inconsiderate.8、What do you enjoy most about what you do now?“I really enjoy the technical nature of the job and the speed at which I’m able to fix faults. I get a lot of satisfaction from getting people back to work as soon as possible”.If working as part of a team is mentioned as a requirement of the job, you might answer:“I really enjoy being part of a team. I like it when the team pulls together to achieve something and everyone can take some credit”.3、 What do you enjoy least about your current role?A good interview answer might go something like this:“Actually, I enjoy everything about what I do. I suppose if I had to give something up, it would be…”The ‘something’ depends on you, but it’s best to mention something incidental to your job, like admin or paperwork. So you might say:“I’m not sure (pause). I suppose if I had to pick something to give up it would be paperwork. I know it’s important, and I do it well, but if someone else did if for me, that would be great!”酒店英语面试问题及答案二1、What can you tell me about XYZ Company?If you need to, start by saying “Is it ok if I refer to my notes?”. When you get the nod, off you go.A good interview answer should include short factual statements covering such things as the Company’s history, its products, staff numbers, turnover and future business objectives. Something like this is fine: “I believe the Company began in 1967, with just one outlet, but now has 25. From what I’ve read, you sell A,B andC products across Europe and the States and have a turnover in excess of $5 million. You employ 125 staff. I beleive you hope to enter the Asian market by ″. “I’ve done some research and can tell you more if you like”.You will likely hear “No, that’s fine. Thank you.”Your interviewers will be impressed that you prepared and made notes and you’re off to a good start.2、What do you think XYZ Company can offer you?There are two bits to this interview question, the role and the Company. Mention both. You might say:“I’m told the Company has a firm commitment to individual training and development. This is great news for me because I’m keen to learn and advance in the Company. The role itself appears challenging and rewarding which I’ll find very motivating”.3、If you’re successful, what do you think you’ll be doing day-to-day?You might start by saying “I understand that I’ll be…”. Then you could talk about the main role, any other activities and any targets you expect to be given.4、What are your strengths/weaknesses?IMPORTANT — this common job interview question can be asked in many different ways, such as “What qualities do you admire in others that you would like to develop in yourself?”Strengths should be easy enough to think about (keep the position in mind).Talking about weaknesses can be harder but good interview answers are still possible. Many people choose to mention something which they’ve recognized as being a weakness but have overcome.“I’d like to be more organized, like one of my colleagues. She doesn’t have to try. But because I don’t find it as easy as her, I use to-do lists and a diary to help me successfully manage my work”.On a final note, it’s much safer to highlight your lack of experience or knowledge as a weakness than a fault in your personality. Employers can always give you experience but few want to help you overcomeshortcomings in your personality! So avoid telling interviewers that you “get bored” or “too involved” or “frustrated”!酒店英语面试问题及答案三1、 Why do you want to leave your current job/company?If you’re applying for a more senior job, you might answer:“I really enjoy what I do, but I’m ready for more responsibility and challenge which your job offers. Unfortunately, my currentjob/employer can’t give me this.”If this isn’t the reason, use yours instead, but always be positive in your answers to tough interview question2、What do you think of your current boss?“My current boss is great. He sets the team challenging but realistic targets and motivates us to achieve them…”“My current boss is very good. She deals with her team firmly but fairly and enjoys our respect because of this…”If your current boss is not great, and you are prepared to answer more interview questions about this, say so, but do balance each criticism with a positive point. Remember the need to appear positive in your answers to interview questions. You might say:“My current boss has strengths and weaknesses. He is very good at listening to people but sometimes, in my view, doesn’t deal with underperformers firmly enough. This affects team morale sometimes…”3、What will you miss about your present job?People is the best interview answer here. Say anything else and you’re suggesting the job you’re applying for won’t give you everything you had and more, and might even leave you wanting!As you think about answers to interview questions, always have in mind the need to create a positive impression.“Well I’m confident that the job you’re offering will give me everything I have now and more so I don’t think I’ll miss anything about the job itself. But I’ll miss some of the people of course…”。

酒店面试经典的英语问题

酒店面试经典的英语问题

酒店面试经典的英语问题酒店一般地说来就是给宾客提供歇宿和饮食的场所。

下面,小编为大家分享酒店经典的英语问题,希望对大家有所帮助!1、请画出西餐banquet流程图。

Please illustrate the procedure of western restaurant banquet。

2、您如何理解服务行业的“服务意识”?How do you comprehend the “service consciousness”of service trade?3、能用英语吗?Could you introduce yourself in English?4、您是如何培训本部门员工的?How do you train the staff of your department?5、如果酒店正式录取您,您上班第一件事是做什么?If you are employ by the hotel , what will you do firstly?6、您是如何理解的?How do you perceive the morality of career?7、请举例您在工作中遇到的几件困难,而您是如何克服的?Could you list some difficulties during your work? And how did you conquer them?8、您对您以前的直属领导有何看法?How do you like your senior leader who led you directly before?9、您的人生观是什么?What is your philosophy?10、您对自己未来五个的计划是什么?What are the five plans for yourself in the future?11、您都用业余时间些什么?What are you studying in your spare time?12、你的期望待遇是什么?What kind of treatment do you expect?13、请介绍你的家庭。

2021年酒店面试问题英语回答

2021年酒店面试问题英语回答

酒店面试问题英语回答酒店的英语问题会有什么,怎么回答?为大家如下酒店英语回答,希望给大家带来帮助。

Why should I hire you?I feel that my qualifications match your job description.I have a proven track record in resolving problems, multitasking, and dealing with customers, as you can see from my resume.What can you offer this pany?In addition to the skills and experience we discussed,I'm an extremely hard worker, I'm very thorough and methodical, I get along great with people, and I'm a quick learner.Can you ___ me some of your strengths and weaknesses?I'm loyal, honest, I manage my time effectively, I always follow through on my work, and I have great puter skills.Umm, I can't really say I have any major weakness that affects my performance at work. I believe in continual learning and on-the-job training so that I can perform even better. Sometimes, I think I'm too hard-working, but I really love my work.How do you rate yourself as a professional?With my strong academic background, I am capable and petent.What do you think you are worth to us?I feel I can make some positive contributions to your pany in the future.模板,内容仅供参考。

酒店英文面试中会问的问题

酒店英文面试中会问的问题

酒店英文面试中会问的问题在酒店英文面试中,可能会问到以下问题:1. Could you please introduce yourself?(请简单介绍一下你自己。

)2. Why are you interested in working at this hotel?(为什么你对在这家酒店工作感兴趣?)3. What previous experience do you have in the hotel industry? (你在酒店行业有什么以往的经验?)4. How would you handle a difficult or irate customer?(你会如何处理困难或焦躁的客人?)5. How do you prioritize tasks when faced with multiple responsibilities?(当面临多个责任时,你会如何给任务排序?)6. Can you describe a time when you went above and beyond for a customer?(请描述一次你为客人做得特别多的经历。

)7. How would you handle a situation where a guest had a complaint about their room?(如果客人对房间有投诉,你会如何处理这种情况?)8. Are you able to work in a fast-paced and high-stress environment?(你能在快节奏和高压力环境下工作吗?)9. What do you think is the most important quality for someone working in the hotel industry?(你认为在酒店行业工作最重要的品质是什么?)10. Do you have any questions for us?(你有什么问题要问我们?)。

2021年酒店英语面试常见问题「」

2021年酒店英语面试常见问题「」

酒店英语面试常见问题「」酒店英语面试常见问题「汇总」酒店工作会遇到哪些问题呢,以下是为大家的关于酒店常见问题,希望大家喜欢!1、Could you introduce yourself in english?/Why don't you start with ___ing us about yourself能用英语吗?2、Why did you leave (are you leaving) your job?为什么你要离职?3、What is your career plan in next 5 years?您对自己未来五年内的职业生涯计划是什么?4、What kind of value/contribution will you bring in if you join our hotel?如果我酒店雇用你,你觉得可以为酒店带来什么样的贡献?5、Describe a situation where you had a dissatisfied customer and you solved their problem.What did you learn from it?描述一下你曾经遇到过的一个很不满的客人,你是如何解决的?并且说说你从中学到了什么?6、How do you handle negative feedback from customers?你是如何处理客户的负面反馈/投诉的.?7、How do you understand the “service consciousness” in service industry?您如何理解服务行业的“服务意识”?8、What kind of people/manager do you like to work with?你喜欢和什么样的人/经理一起工作?How would you handle difficult or fussy customers?你是如何应对麻烦或者挑剔的客人的?Have you been a customer at our restaurants, and how was your experience?你来过我们餐厅吃饭吗?你觉得怎么样?Are you familiar with our menu and beverage offerings?你对我们的菜单和饮品熟悉吗?Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?描述一下你曾经遇到过的一个很不满的客人,你是如何解决的?并且说说你从中学到了什么?Would you describe yourself as more of a leader or more of a follower?你觉得自己是个领导者还是一个追随者?Why should we hire you?为什么我们要聘用你?What are your goals?你的目标是什么?When were you most satisfied in your job?你什么时候对你的工作最满意?What are three positive things your last boss would say about you?你的前任上司给过你哪三个积极的评价?Why do you want to work here?你为什么想在这里工作?If you were an animal, which one would you be?如果你可以做一个动物,你想做哪个动物?Why did you leave (are you leaving) your job?为什么你要离职?What can you do for us that other candidates can’t? / What makes you unique?你与众不同的地方在哪里?What are your biggest aomplishments/achievement?你最大的成就是什么?What was the biggest mistake you have ever made?你犯过最大的错误是什么?Can you work under pressure?你可以在压力下工作吗?Do you prefer working with others or alone? 你喜欢和别人一起工作还是独自工作?模板,内容仅供参考。

酒店英语面试问题及回答

酒店英语面试问题及回答

酒店英语面试问题及回答酒店英语面试问题及回答三1、At what point did you choose this career?I knew that I wanted to pursue information systems technology about my sophomore year in college. It was then that I realized that my hobby (computers) was taking up most of my time. My favorite courses were IT courses. I also realized that I was doingcomputer-oriented work-study that I enjoyed so much I would have done it for free.2、What specific goals have you established for your career?My goals include becoming a Certified Financial Advisor so I can obtain a better working knowledge of financial research analysis, which would allow me contribute to my client base as a better financial consultant since I would have that e*tra insight into the companies they are seeking to invest in. Also this is the foundation block to advancing my career to portfolio manager or even branch office manager.3、What will it take to attain your goals, and whatsteps have you taken toward attaining them?I’ve already done some research on other workers at Merrill Lynch to see how they achieved similar goals.I know that Merrill Lynch encourages the pursuit and will reimburse for tuition of a graduate degree. I plan on pursuing a MBA to give me an even more e*tensive knowledge of business and financial analysis.4、How did you handle a challenge?-During a difficult financial period, I was able to satisfactorily negotiate repayment schedules with multiple vendors.-When the software development of our new product stalled, I coordinated the team which managed to get the schedule back on track. We were able to successfully troubleshoot the issues and solve the problems, within a very short period of time.-A long-term client was about to take their business to a competitor. I met with the customer and was able to change how we handled the account on a day-to-day basis, in order to keep the business5、When you’re asked what your greatest weakness is, try to turn a negative into a positive.For e*ample, a sense of urgency to get projects completed or wanting to triple-check every item in a spreadsheet can be turned into a strength. i.e. you are a candidate who will make sure that the project is done on time and your work will be close to perfect.Weakness-When I’m working on a project, I don’t want just to meet deadlines. Rather, I prefer to complete the project well ahead of schedule.-Being organized wasn’t my strongest point, but I implemented a time management system that really helped my organization skills.-I like to make sure that my work is perfect, so I tend to perhaps spend a little too much time checking it. However, I’ve come to a good balance by setting up a system to ensure everything is done correctly the first time.-I used to wait until the last minute to set appointments for the coming week, but I realized that scheduling in advance makes much more sense.Strength-When I’m working on a project, I don’t want justto meet deadlines. Rather, I prefer to complete the project well ahead of schedule.-I have e*ceeded my sales goals every quarter and I’ve earned a bonus each year since I started with my current employer.-My time management skills are e*cellent and I’m organized, efficient, and take pride in e*celling at my work.-I pride myself on my customer service skills and my ability to resolve what could be difficult situations.。

酒店英语面试常见问题及回答技巧

酒店英语面试常见问题及回答技巧

酒店英语面试常见问题及回答技巧这是一篇由网络搜集整理的关于酒店英语面试常见问题及回答技巧的文档,希望对你能有帮助。

酒店英语面试常见问题及回答1.Tell me about yourself.这是一个面试问题中的经典头道开胃菜。

这个问题主要考察求职者的个性是否符合酒店的企业文化,所以回答的时候要尽量贴近这个酒店的情况来推销自己的特点。

比如酒店行业,那么你就该回答:I really like the hotel industry, I think the hotel is my best friend.总之是要找到自己跟这个酒店的一个切合点,让面试官了解你充分适合这个环境。

2.What are your three greatest strengths?回答这个问题的时候不可以含混不清,不可以只是简单回答“I’m really organized, punctual and get along well with others.”简洁、精炼,找到这个酒店所看重的特长,是回答这个问题的关键。

但是如果应聘者是一个销售精英,可以说:“I t hink my strongest strengths are aggressive, hard working and communicative.”总之,需要考虑到应聘酒店及职务的需要来选择表现自己的优势。

3.What are your three greatest weaknesses?老板都愿意找到一个了解、热爱工作,并能够为酒店创造价值的员工。

所以不要很诚实的把自己的毛病暴露出来,而是要策略的选择一些能够为自己加分的缺点。

4.Why are you interested in working for our hotel?这个问题主要考察应聘者是否对这个工作进行了了解,或者是否真正有兴趣,所以需要围绕整个酒店的具体情况,让面试官知道你很清楚这个酒店的运营模式,以及对这项工作非常积极。

酒店英文面试常见问题及回答

酒店英文面试常见问题及回答

酒店英文面试常见问题及回答面试的时候我们常常会遇到hr各种各样的问题,而当我们没有合适的答案时总会显得很紧张,回答的不好,整个面试过程都会受到影响,下面是整理的《酒店英文面试常见问题及回答》希望能帮到你!Q: Can you sell yourself in two minutes? Go for it. (你能在两分钟内自我推荐吗?大胆试试吧!)A:With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills.(依我的资格和经验,我觉得我对所从事的每一个项目都很努力、负责、勤勉。

我的分析能力和与人相处的技巧,对贵单位必有价值。

)Q:Give me a summary of your current job description. (对你目前的工作,能否做个概括的说明。

)A:I have been working as a computer programmer for five years. To be specific, I do system analysis, trouble shooting and provide software support. (我干了五年的电脑程序员。

具体地说,我做系统分析,解决问题以及软件供应方面的支持。

)Q:Why did you leave your last job?(你为什么离职呢?)A: Well, I am hoping to get an offer of a better position. If opportunity knocks, I will take it.(我希望能获得一份更好的工作,如果机会来临,我会抓住。

酒店英文面试常见问题及回答技巧

酒店英文面试常见问题及回答技巧

酒店英文面试常见问题及回答技巧1. Can you tell me about your previous experience working in the hotel industry?- I have previously worked as a front desk associate at XYZ Hotel for two years. During my time there, I gained experience in check-in/check-out procedures, handling guest inquiries and complaints, and managing reservations. I also had the opportunity to assist with supervising the front desk team and implementing new procedures to improve efficiency.2. How do you handle difficult customers or complaints? - When faced with a difficult customer or complaint, I always remain calm and composed. I actively listen to their concerns and empathize with their situation. I make it a priority to find a solution that meets their needs and exceeds their expectations. If necessary, I involve a supervisor or manager to help resolve the issue effectively and ensure the guest leaves satisfied.3. How do you prioritize tasks and manage time effectively in a fast-paced hotel environment?- In a fast-paced hotel environment, prioritizing tasks and managing time efficiently is essential. I always start by creating a to-do list and organizing tasks based on their urgency and importance. I use tools such as calendars or project management software to help visualize deadlines and milestones. Additionally, I communicate with my team members to ensure seamless coordination and cooperation to meet all deadlines.4. How do you handle multiple reservations and ensureaccuracy in room assignments?- When handling multiple reservations, I pay close attention to detail and ensure accuracy in room assignments. I confirm all necessary information with the guest, such as their preferences and special requests, to provide a personalized experience. I also double-check availability and cross-reference information with the reservation system to avoid any errors. If there are any conflicts or discrepancies, I proactively communicate with the guest and find a suitable solution.5. How do you handle stressful situations or high-pressure moments?- In high-pressure moments, I rely on my ability to remain calm and composed. I prioritize tasks based on their urgency and delegate responsibilities if necessary. I take short breaks to refocus and recharge. Additionally, I remind myself of the importance of providing excellent service to the guests and how my actions contribute to their experience. This mindset helps me stay motivated and focused, even in stressful situations.6. How do you ensure that you are up to date on hotel policies, procedures, and any changes?- I understand the importance of being knowledgeable about hotel policies, procedures, and any changes. I regularly review the employee handbook and attend training sessions to stay updated. I also take the initiative to ask questions and seek clarification from supervisors or colleagues when necessary. Additionally, I keep an eye on internal communication channels, such as email newsletters or notice boards, for any updates or announcements.7. How do you handle a situation where you are unable toaccommodate a guest's request?- If I am unable to accommodate a guest's request, I always make it a priority to communicate transparently and empathetically. I explain the situation honestly and provide alternative solutions whenever possible. I seek assistance from my supervisor or colleagues to explore any potential options or upgrades. Ultimately, I focus on ensuring the guest feels valued and that we have done everything we can to meet their needs.。

2024年职场_酒店英语面试问题及回答_1

2024年职场_酒店英语面试问题及回答_1

酒店英语面试问题及回答酒店英语面试问题及回答(一)1、Sell me this pen!In interviews for sales job, you may hear this, believe us! In fact, one of us had a non-sales interview and was asked this, unexpectedly. The object you are asked to sell could in fact be anything. Some interviewers like to see whether you focus on the benefits of the object or its features. The features of the pen might be that it’s blue, with a roller ball and plastic coating. The benefits might be that it’s reliable, easy to hold and leak proof.2、What key skills do you think you need to be successful in this role?You got this far because your job application form or resume or CV matched the interviewers’ criteria as specified in the job advert. Just expand on this in your job interview answers. List the skills you think are required, giving a little explanation as to why each is needed.You might then be asked to give examples where you’ve used one or more of these skills. These are behavioural interview questions.3、Where do you see yourself in five years time?This can be a difficult job interview question to answer, especially if you’ve not thought beyond getting this job! When you answer, you want to sound ambitious enough to be motivated to do a good job, but not tooambitious in case your interviewers think you’re only using this job as a stepping stone to something better.I can be successful in this job and taken on additional responsibilities and be considered suitable for promotion.4、How does this job fit into your career plans?This is a similar job interview question to the one above really, except that it looks beyond five years. Be realistic. You might say something like this if you’re going for a middle-management position: “My ambition is to lead a department and be involved in strategic decision-making at a senior level. I expect the role I’m applying for to give me more experience of leading and some introduction to strategy so that I’m ready for a senior role in a few years time”.酒店英语面试问题及回答(二)1、Why did you think you are suited to this job?What they are really asking is “You know what we are looking for so can you tell us what you have done or what you have, that is relevant.”2、Why should we give the job to you above other applicants?This is often our closing question. We want to know, in a nutshell, why you are the best candidate for the job. This is a chance to list your best attributes as they relate to the vacancy. Don’t be cocky, but don’t be shy.3、How well do you work under pressure?“I know that all jobs involve some sort of pressure at some time.I can work as well under pressure as I do at any other time but when I am busy, I prioritize activities so that my workload is manageable.”If the interviewers focus on other pressure, such as pressure to meet targets, dealing with difficult customers etc, give an appropriate reply, mentioning past situations where you have coped under such pressure.4、What sort of people do you find it difficult to work with?“I am an easy going person who seems to get on with everyone. If I have to pick a type of person that bothers me, it’s the one who doesn’t pull their weight or isn’t worried about the standard of their work because it reflects badly on the rest of the team.”酒店英语面试问题及回答(三)1、Where did you think you’d be at this stage in your life?Avoid saying further than you are now! It’s better to show you’ve met or exceeded your ambitions than fallen short of them. Tell the interviewers that you are happy with your life and career, but are looking for more challenge as you like to stretch yourself to achieve more.2、If you could start again, what career decisions would you make differently?You’re on sticky ground if you start trying to think of hypothetical career changes that might have served you better in the past. Your answers to interview questions will suggest you’re not happy with the way things are and no-one wants to hire an unhappy person.“I wouldn’t change anything. I am happy with my career as it is now but want fresh challenges.”“I’m not the kind of person who looks back with regrets. I prefer to invest my energy looking forward”.3、 How would you approach a typical project?If you’re applying for a project based job, such as a project manager, you will be asked this job interview question. Don’t give a long winded answer, but try to demonstrate that you would take into account the main components of effective project planning such as:- Planning the schedule backwards from completion- Working out what you need to get the job done effectively and on time- Budgeting — costs, time and resources- Allowing a contingency4、How would you get the best from people?If you are applying for any management role, it is highly likely you’ll be asked this job interview question. The kind of skills that we’d be looking for in a good applicant are:- Good communication- Teamwork skills- Recognizing what each person can bring- Setting a good example- Praising good performances5、 Give us an example of how you have resolved conflict.As this is a behavioural interview question, you need to find an example of conflict that you have resolved. The sort of skills you need to demonstrate in your interview answer are:- Fairness- Discussing problems with individuals in private- Making sure you get to the root of the problem- Finding a solution that everyone will accept。

2021年酒店客房主管面试问题

2021年酒店客房主管面试问题

If others treat you well, you must be able to repay you in the future. If others treat you badly, you must strive to be able to raise your eyebrows one day.通用参考模板(WORD文档/A4打印/可编辑/页眉可删)酒店客房主管面试问题1. why do you apply for room attendant? what’s the room attendant你为什么申请做客房服务员?什么是客房服务员?2. what’s your main duty? 主要的工作职责?3. what do you think of your responsibility for this job?您认为您的岗位职责有哪些?4. how do you make rooms? 你怎样打扫房间?5. how many rooms do you have in your hotel ?酒店有多少间房间?6. how many deluxe rooms ? and executive rooms and suites?有多少豪华间?行政间和套间?7. what is the rate of today ? 今天的.房价是多少?8. how long will you make up a room?打扫一间房间需要多长时间?9. how many rooms can you clean/make every day?每天可以打扫多少房间?10. how long will you make a bed ? 铺一张床需要多长时间?11. how to make the bed? 怎样铺床?12. how many pillows on the bed ? 床上有几个枕头?13. how to ask for help when you meet the problem you can’t solve?遇到解决不了的问题怎样求助?14. what should you prepare for bath room?卫生间通常需要准备些什么?15. how to clean the bath room ? 怎样打扫卫生间?16. what kind of detergent usually to use? 通常用什么清洁剂?17. how to make turn-down service? 怎样做夜床?18. can you talk about when you work in hk which things you did good and which not good ? why?能否说说你在客房工作中觉得做得好的是什么?做的不好的又是什么?为什么?19. do you how many things on the pushcart?客房打扫房间的时候推的手推车上都放有那些东西?20. how many tools will you take with you?打扫房间需要带哪些工具?。

国际酒店面试常用英语问题

国际酒店面试常用英语问题

国际酒店面试常用英语问题国际酒店面试通常涉及一系列问题,包括技能、经验、个性和行为等方面。

以下是一些可能在国际酒店面试中常见的英语问题:个人介绍:Can you please introduce yourself?Tell me about your background and experience in the hospitality industry.为什么选择酒店行业:Why did you choose a career in the hotel industry?What attracts you to working in the hospitality sector?团队合作:How do you work as part of a team?Can you provide an example of a successful team project you were involved in?客户服务:How do you handle difficult or unhappy customers?Share an experience where you went above and beyond to provideexcellent customer service.应对压力:How do you handle high-pressure situations?Can you give an example of a time when you had to deal with a stressful situation at work?多任务处理:How do you prioritize tasks and handle multiple responsibilities? Describe a situation where you had to multitask effectively.关于困难的决定:Can you discuss a difficult decision you had to make in your previous role?How do you approach decision-making in challenging situations?酒店行业趋势:Are you familiar with current trends in the hospitality industry?How do you stay updated on industry developments?自我提升和学习:How do you continue to improve your skills and knowledge in thehospitality field?Can you share an example of a new skill you recently acquired?灵活性和适应能力:How do you adapt to changes in the workplace?Share an experience where you had to quickly adjust to a new situation or environment.文化敏感度:How do you handle cultural differences in a diverse work environment? Share an example of a time when you successfully interacted with individuals from different cultural backgrounds.未来规划:Where do you see yourself in the next five years in your career?What are your long-term goals in the hospitality industry?准备这些问题的答案时,注意强调与岗位相关的技能和经验,并展示您在处理各种情况下的积极态度和解决问题的能力。

酒店面试问题及回答(最新5篇)

酒店面试问题及回答(最新5篇)

问题,也要轻描淡写,以免言多必失。

白话文的小编精心为您带来了酒店面试问题及回答(最新5篇),希望能够帮助到大家。

酒店英语面试常见问题篇一tell me about yourself.why do you want to work here?why should i hire you?what did you like/dislike about your last job?what would you like to be doing five years from now?what is the most difficult situation you have faced working in the hotel area?do you prefer working with others or alone?酒店面试英语自我介绍篇二Good morning/afternoon everyone! It is my honor to be here and I really appreciate you offer me the chance of interview .Now I will introduce myself first .My name isfrom Xiangfan in Hubei province. I'm an honest, responsible, and warm-hearted person. I can adapt different environments quickly .Second I like this kind of field very much and I take it as my career .Till now I have one year experience in this field. As a 21 years man, I'd like to experience more to enrich myself and then it can help me to laid good foundation for my future career .There is no use doing what we love ,we must love we do just like the field. At the same time, I am really proud of myself applying for this job. I hope you can give me a chance and I will try my best to do it better. Finally , I hope your hotel can become the best one among hotel industry。

2021年酒店英语面试问题及回答

2021年酒店英语面试问题及回答

The most important thing in the world is not where we are, but where we are heading.精品模板助您成功!(WORD文档/A4打印/可编辑/页眉可删)酒店英语面试问题及回答1、您认为您的岗位职责有哪些?What do you think of your responsibility for this job?2、您的英语水平如何?How do you like the level of your English skill?3、能用英语自我介绍吗?Could you introduce yourself in English?4、您是如何培训本部门员工的?How do you train the staff of your department?5、如果酒店正式录取您,您上班第一件事是做什么?If you are employ by the hotel , what will you do firstly?6、请画出西餐banquet流程图.Please illustrate the procedure of western restaurant banquet.7、您如何理解服务行业的“服务意识”?How do you comprehend the “service consciousness” of service trade?一、8. 您是如何理解职业道德的?How do you perceive the morality of career?9、请举例您在工作中遇到的几件困难,而您是如何克服的?Could you list some difficulties during your work? And how did you conquer them?10、您对您以前的直属领导有何看法?How do you like your senior leader who led you directly before?11、您的人生观是什么?What is your philosophy?12、您对自己未来五个的计划是什么?What are the five plans for yourself in the future?13、您都用业余时间学习些什么?What are you studying in your spare time?14、你的期望待遇是什么?What kind of treatment do you expect?15、请介绍你的家庭。

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酒店面试的英语问题及答案
导语:酒店的英语问题有哪些?以下是精心为大家的有关酒店面试的英语问题及答案,希望对大家有所帮助,欢迎阅读。

1、你喜欢和什么样的人/经理一起工作?
What kind of people/manager do you like to work with?
这个问题主要是看你能否融入这个团队,同时,你喜欢一起工作的人通常往往是你本身性格的一个折射,意思就是你喜欢一起工作的人往往性格和你相似,所以这个时候面试人也想要知道你是如何看自己。

如果你面试国际性的酒店,往往可以说I like working with people who are open-minded, active and easy-going(这只是一个例子),也可以按照自己的性格以及你面试的岗位回答。

2、如果我酒店雇用你,你觉得可以为酒店带来什么样的贡献?
What kind of value/contribution will you bring in if you join our hotel?
可以大胆谈谈自己的优势,尤其是根据自己的。

可以说:If I get chance to join XXX hotel, I believe that my rich
experiences in XXX(擅长的方面) can bring extra value to XXX hotel. Because/Since...(因为...谈自己以前的经历). 这个问题的关键是你能说出个一二来,而且面试官想要知道你是否知道自己的优势在哪。

3、How would you handle difficult or fussy customers?
你是如何应对麻烦或者挑剔的客人的?
这个问题算是酒店面试最常见问题之一了。

其实关于应对挑剔麻烦的客人,你的回答可以遵循以下6个关键词来组织自己的语言,然后还可以举一个以前发生过的例子,来证明你指导如何应对麻烦和挑剔的'客人。

*Respect/尊重
*Empathy/同理心,站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from
his/her perspective)
*Listen/倾听
*Identify the problem/找出问题
*Avoid blame/避免责备
*Resolve the problem/解决问题
4、Would you describe yourself as more of a leader or more of a follower?
你觉得自己是个领导者还是一个追随者?
不要被问题给限制了。

如果你说一个领导者,可能会暗示你不太遵守工作规则。

如果你说追随者,你看起来好像只知道服从,没有什么雄心壮志。

但是其实别担心,只要解释好就可以。

这个问题没有正确答案的,更加取决于你面试的职位,如果是一个领导者的职位,那你可以说自己想要成为一个领导者,更加显示出你雄心壮志的一面,想要成长的一面。

5、If you were an animal, which one would you be?
如果你可以做一个动物,你想做哪个动物?
面试官其实想看你快速思考的能力。

如果你说你想做兔子bunny,那你给人的印象大概是温和soft、被动passive。

如果你回答狮子lion,你大概比较aggressive。

这个问题的关键是看你想给面试官留下什么样的印象了。

6、Why did you leave (are you leaving) your job?
为什么你要离职?
这个问题,有很多答案,一般比较“好”一点的回答是:
我想有更好的职业发展(better career development)
我想开阔我的视野(broaden my views)
还有一些比较客观的原因,比如:
我上一家酒店关了/搬了(Business went down/relocate in..)
这个问题的回答很多,只要合理,上面的“好”只是相对而言的。

但是建议不要说,离职因为是由于我和老板/同事的矛盾,或者
抱怨自己上一家酒店的不好,这些其实会让面试官开始担心,你能否如何好处理人际关系等。

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