2010年9月卡尼尔校园培训手册

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校园主管培训手册

XX教育咨询有限公司校园主管培训手册公司简介形势及政策分析在我们走出象牙塔的一刹那，我们都希望找到一份理想的工作，然而现实情况却是……人山人海的招聘现场，拥挤的人才招聘会场……（一）严峻的经济形势08年因美国次贷危机而引发的国际社会金融海啸导致了金融机构的连锁性破产，引发了金融行业的裁员风潮。

金融危机渗透到实体经济领域，会对整个经济增长带来巨大的负面影响。

金融危机直接影响行业就业，并可能引发更大规模的就业冲击。

经济增长率：08年全球经济增长率将由2007年的5%降至2.2% ；发达国家经济将沦为负增长；新兴经济体和发展中国家的增速下降到5.%以下；一个百分点一百万。

失业率：全国大约是4.9% ，专家估计实际失业率已经达到14% 。

（二）世界各国大学生就业情况1、日本：大学生求职平均要找16家企业。

2、加拿大：大学生要在实习中捕捉机会。

3、巴西：大学生习惯“先就业后择业”。

4、俄罗斯：30％大学生要改行，在本专业外就业。

5、西班牙：大学生坦然做“蓝领”。

6、美国：大学生靠密集信息网找工作。

（三）我国的就有形势我国大学毕业生就业现状：难！中国社会科学院发布的2009年《经济蓝皮书》指出：到2008年底，将有100万名大学生不能就业，2009年还将有611万名大学生毕业面临找工作，大学生就业问题非常严峻（四）严峻的就业形势形成原因之一: 毕业生严重供过于求今年我国普通高校毕业生611万人，加上历年未就业的150万名大学生，总数达到750多万人。

“十五”期间，我国新成长的劳动力数量将升至峰值4650万，加上现有下岗失业人员1750万，每年城镇需安排就业人数达2400万人。

以经济增长7%计算，每年新增长的工作岗位只有800万个。

2009年我省普通高校毕业生23.26万人，比2008年增加1.77万人，但今年招聘单位提供的岗位数与去年相比，下降幅度在30%以上。

征对这种就业局面，全国各地相应下发了各种文件，如：河北：2009年不裁员的，给予一定数额的稳定岗位奖励；对领取失业保险金期满后6个月未就业的困难失业人员，可将职业培训、职业介绍补贴一次性发给本人。

学员手册(正式打印版)

精品文档课程目标：1.结合自己所在岗位体会和思考“以客户为中心” 的实践内涵以及为企业带来的价值；2.实现从思想观念到行为模式的转变与提升。

课程内容：模块一：为客户着想模块二：创造双赢1．课程介绍1．回馈2．客户决策会议2．提议3．貌似无辜的传话者3．不善倾听的函件局长4．探索4．行动5．辛辛苦苦的分拣员5．确认6．循规蹈矩的投递员6．无可厚非的营业员7．忙忙碌碌的客户经理7．可能的结局我的课程目标第一单元导入一、课程特点：二、概括您现在的工作状态第二单元模块一为客户着想一、仔细观察及聆听1.大华超市滨江分公司经营团队如何谈论他们对所提供服务的认知？2.大华超市的整合营销项目对其有何意义，他们的决策依据是什么？3.大华超市将选择滨江邮政还是锐凯营销策划公司作为其整合营销传播项目的主要承包商？二、客户是如何做决策的左脑 ----；右脑 ----；客户源于。

三、认知的基本原则1. 每个人的认知是基于而形成；2.不同的人对相同的人或事可能会有不同的认知；3.认知一旦形成，便很难改变；4. 价值标准，。

四、认知的障碍信念抵触认知盲点只关注自己感兴趣你永远无法与争辩！第三单元貌似无辜的传话者一、讨论并回答问题二、卓越服务的关键时刻在任何与客户的互动中挑战是 ----尽可能为客户。

目标是 ----达成卓越的关键时刻。

关键时刻是 ----你对客户的服务所产生的一个的现象。

不论是OR正面的负面的三、卓越服务行为模式四、探索的内容1. 我们需要说明为何心存“”，对于建立是不可或缺的；2. 解释何谓企业利益、个人利益、及；3.发掘潜在的需求以超越客户的期望；4.评估本身的技巧。

五、为客户着想----探索企业利益：有助于，改善客户的服务、增加收入、降低成本。

个人利益：对有利，减轻压力、协助个人成长、增加收入、提升地位。

互动 ----哪些是企业利益？哪些是个人利益？1.保持权利15 感到更安全16.满足规范2.增加发展潜力17.解决问题能手3.高的投资回报18.提高社会地位4.增加销售19.及时交付5.控制他人8. 保持现有职位20.最佳技术6.更加安逸9. 提高运营效率22.价格折扣21.得到认可7.降低成本10.提高技能23.符合法律要求11.促成变化24.增强自尊12.增加盈利能力25.优秀的表现13.平稳的现金流26.提高效率14.做出贡献企业利益个人利益六、客户期望----探索王强的期望在探索客户的期望的过程中，我们需要做好哪些工作呢？1. 在探索需求的过程中，必须了解客户期望从中获得何种结果；2. 藉由探索要求，了解潜在的期望与需求；3. 发掘可以帮助你超越客户的期望。

XX品牌培训手册(PPT 46页)

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二、品牌传播口号与主视觉
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传播口号：
“到凌云处总虚心” 到凌云处总虚心”
口号与品牌定位的关联：口号与品牌定位的关联：到凌云处：吸烟者的顶级身份，***香烟的到凌云处顶级品质，***动物的顶级文化地位。
…总虚心总虚心：领袖风范气节；目标群体的低总虚心调作风；竹子的意象关联；***的从容宽厚；上海烟草的文化。
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新品***的特殊制作工艺——卷烟工艺新品***的特殊制作工艺——卷烟工艺 ***的特殊制作工艺——
根据“***”卷烟特点，采用低温、低湿的加工方法，保证“***”烟低温、低湿的加工方法低温丝油润、富有弹性、光泽鲜艳夺目的特征。 94年在全国烟草界率先通过了ISO9002质量体系认证。2000年在上海第一家进行了2000版的换版工作；近两年来又采用SPC控制方法 SPC控制方法 SPC控制方法，此方法目前在行业内独此一家采用，打破了历史上的传统控制方法。
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品牌精髓与解读
至臻国粹（身份证身份证）：能够拥有这个身份证品牌是我（成功人士）今日之身份与能力的最好见证。
“至臻国粹，至臻国粹，至臻国粹虚怀若谷” 虚怀若谷”
至臻“到达最高水平、完美”，相比而言“至尊”是一种等级，“至臻” 是一种最高层次境界品质
虚怀若谷（入场券入场券）：我不满足于入场券自己目前的成功，只有虚怀若谷，才可以取得更大的成就，同时***品牌给到我进一步发展的支持。

《培训手册》(GEICO式样)

PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.P R I M E R B O O T H U S E A N DI N S T R U C T I O NH A N D B O O KA 04.08.08 FIRST ISSUE BELLAGAMBA BELLAGAMBA JULITTA Rev. Data Description By Checked ApprovedPRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.TABLE OF CONTENTS1PRIMER BOOTH (3)1.1GENERAL DESCRIPTION (3)1.2WORKING PRINCIPLE (7)1.3REFERENCE DRAWINGS (11)2 SYSTEM CLEANING AND MAINTENANCE (12)2.1ORDINARY PREVENTIVE MAINTENANCE TABLES (12)2.2ORDINARY PREVENTIVE MAINTENANCE TABLES (14)2.3INSTRUCTIONS FOR SAFELY PERFORMING USE AND MAINTENANCE OPERATIONS FOR PAINTING BOOTHS (14)2.3.1 RISKS OF FIRE (14)2.3.2 HEALTH MEASURES AND PRECAUTIONS (15)2.3.3 ORDINARY MAINTENANCE OPERATIONS (16)2.3.4 EXTRAORDINARY MAINTENANCE AND/OR REPAIRS (16)PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.1P R I M E R S P R A Y B O O T H1.1G E N E R A L D E S C R I P T I O NThe goal of this booth is to realize an ideal working area to apply the first paint layer (called primer) on the body. This has been divided into five (5) areas:- 1° Tack-rag, 6 m long, for body tack rag and clean.- 2° Tack-rag, 6 m long, for body tack rag and clean.- Internal manual, 6 m long, where the body is painted in its internal parts with pistols manuals by operators.- External manual, 6 m long, where the body is painted in its external parts with pistols manuals by operators.- Flash-off (room temperature), 4 m long. In this zone car body is dried before entering the baking oven.This subdivision refers to 1° phase, in case you decide to move to 2 ° phase (40,000 v / h), the supply must be increased with a new AMU and a fan of extraction. The line would be longer of 12 m, the current tack rag become No. 2 positions painting Interior Manuals. In the scheme 00M00SC 01400 is well represented the difference between the 1 and 2 ° phase.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.Fig. 1.1 – Primer booth aeraulic schematicThe primer booth lies on level + 5.800 mm and develops along a total length of 28 m.It is made of an upper part, including the painting chamber and the plenum for air distribution, and a lower part made of a wet bottom incorporated in the air extraction chamber.The upper part is made of a self-supporting structure to which are fixed the plenum and the booth lateral walls made of wide glass frames.At the level of the manual spray stations there will be casings, applied to the inferior part of the booth, to arrange the painting equipments.The lighting system will be made with casings hinged to the lateral walls, with the possibility to open it from the outside for maintenance. The position of the casing outside the booths, their dimensions, the amount of neon and their internal parables guarantee a minimum lighting of 800 lux on the body inside the painting booth.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.Fig. 1.2 – Primer booth assemblyThe plenum for air distribution is divided in two sections. The upper part is used as air supply duct and it is connected to the lower part by means of dampers; the access to the plenum is granted thanks to lateral walkways and doors.The filtering ceiling is made of filtering elements that can be substituted from within the plenum. The filtering panels cover the whole width of the booth.Between the areas with different abatement speeds there will be silhouettes to divide the glasses equipped with anti-shear system.On the whole surface of the ceiling there will be a grate in stainless steel that allows walking in case of filters substitution operations. Upstream and downstream the filtering ceiling there are proper tie-ins to insert differential pressure gauges to monitor possible clogging.The floor is made of a grating level. Under the grating level there is an overspray abatement system, complete with lateral tanks with overflow regulation, water slopes and rinsing pipes.The lower part includes an over spray abatement system, made of pre-assembled booth bottom modules, one for pitch, closed within the air extraction chamber. The modules are made of gooseneck beams, to which the stainless steel panels are fixed, to form the water slopes, the lateral tanks and the rinsing pipes. The extraction chamber is modular too, and is made of a structure of carbon steel section bars, to which the stainless steel panels are fixed, for walls and bottom.The booth bottom is completed by the water-recycling duct, in stainless steel, and the supply ducts with respective connections and supports.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No. There is 1 centrifugal fans for air extraction, complete with connection ducts to the booth bottom, stacks, chimney weathering and support structures.All personnel entering the booths must wear all individual protectiveequipments needed for the type of activities to be carried out, inparticular safety shoes, mask, work coat or overalls, etc.Fig. 1.3 – Primer booth sectionHIGH VELOCITY PLENUMLOW VELOCITYPLENUMCEILING FILTERS WATER DUCTAIR DUCTPRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 AProject: OTV 4563 SPEC. No.1.2W O R K I N G P R I N C I P L EFig. 1.4 – Sections boothPRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.Air supply is done through one (1) Air Make-up Unit (AMU for short) placed on the platform at level +17.500. The flow of air is 141,000 m³ / h.Their air is to guarantee temperature and humidity requirements both for paint application and operators wellness. The target window is 24 ± 3 °C and 70 ± 10% R.H.Following a summary chart describing main air treatment stages:STAGE NOTES1 Fresh air intake Motorized damper with anti-leaf grid.Without intake tower.2 Heating with gas burner Direct fired3 Pre-filtration with pleated filters Degree of filtration4 First filtration with pocket filters Degree of filtration G35 Cooling coil Powered with cold water6 Humidification fed with raw water Adiabatic cooling7 Post-heating coil Only provide space for future installation8 Second filtration with pocket filters Degree of filtration F59 Supply fan N° 2 to double inlet10 Silencer C onsisting of sound insulation panelsChart 1.1 – Air treatment stagesAir thermo-hygrometric regulation is managed through one (1) temperature probe and one (1) humidity probe. Both send a signal to the PLC that controls gas burner and humidification pump by mean of a VFD.In order to run the correct cycle, AMU need to know also the external air conditions. Such purpose is reached through two probe, that send both temperature and humidity value to the PLC. They are located in the fresh air intake of AMU, before any air treatment.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer: SIH IVECO – NEW CABS PAINTING SHOP 00M00DO 01009 AProject:OTV 4563SPEC. No.Fig. 1.5 – Primer booth AMU functional schemeThe regulation of the amount of air is done through dampers located in the high velocity plenum. The air, which has already been treated with three filtration stages (G3-F5) within the air make-up unit, reaches the lower part of the plenum and it passes through ceiling filters, placed on the whole length of the booth. Since ceiling filters have a lower degree of filtration (F5) compared to previous stages, they are just used to obtain the desired downdraft velocity in the booth (refer to Chart 1.2).The plain filters are the last step of filtration. Thanks to the use of differential pressure gauges, it is possible to determine the level of clogging. When the filters reach the maximum level advised of loss of load, theyFor further and more detailed information, please see the Use and Instructions Handbook of the Air Supply Houses supplier.External conditionsprobeHumidification pumpProbesGas burnerPRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No. The particles that do not deposit on the body are captured on a water film located under the gratings, and then conveyed to the under-booth through rinsing ducts properly dimensioned.The extraction system forces the air into a circuit that is winding on purpose, to prevent possible water drops from being conveyed to the stacks.AREA DOWNDRAFT VELOCITY1° Tack-rag 0.1 m/s2° Tack-rag 0.1 m/sInternal Manual 0.4 m/sExternal Manual 0.4 m/sFlash-off 11.000 m³/hChart 1.2 – Downdraft velocityFig. 1.6 – Wet bottom detailPRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No. The air extraction from the booth bottom is carried out thanks to 1 extractor, with a capacity of 141.000m3/h , placed at level + 17.500 mm. The regulation of air flow to extract is done manually by the operator using plc, that operate on the inverter of the electric motor that feed the same fan. The air is sent directly in the atmosphere through a common stack.The access to the plenum, for ceiling filters replacement and dampers regulation, is granted by maintenance doors, located on the lateral wall of the plenum, to which you can access thanks to a lateral walkway that runs the all length of the booth. Since the plenum is sectorized, to have in the different areas of the booth a different speed of the air, there will be at least an access door for the maintenance of each area of the plenum.1.3R E F E R E N C E D R A W I N G SFor an easier understanding of the primer coat spray booth please refer to the below listed schematics:DrawingDescriptionnumber00M00LA 00002Lay out00M00LA 00003Lay out - Sections00M00LA 00005Lay out – Longitudinal SectionsDAM00SC 01411 Primer Line Functional SchemeDAM02SC 01400 Primer Line – Air Make – up Unit Functional SchemePRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.2S Y S T E M C L E A N I N G A N D M A I N T E N A N C E2.1 ORDINARY PREVENTIVE MAINTENANCE TABLESBefore starting any maintenance work on the systems the following preliminary operations are necessary:-I nform the personnel concerned about the maintenance works and affix the notice “Maintenance works in progress – DO NOT TOUCH –“-Deactivate the automatic operating cycle of the system and prevent any accidental starting.-Section the electric supply of the machines and prevent any accidental starting.-Place barriers to prevent the access of unauthorized personnel to the maintenance zones.-Fix the mobile parts with temporary mechanical clamping devices, to avoid inconvenient and accidental movements.-Section the supply of fluids, compressed air, overheated water, gas, etc… making sure they are not restored accidentally.-Leave the doors or access zones open, to prevent the operator from getting accidentally locked inside parts of the system; you are advised to install notices with the words “Maintenance works in progress –DO NOT TOUCH –“PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No. SymbolsOVERALLSSAFETY HELMETPROTECTIVE GLOVESPROTECTIVE GOGGLES Array SAFETY SHOESSAFETY MUFFSPRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 AProject: OTV 4563 SPEC. No.2.2 ORDINARY PREVENTIVE MAINTENANCE TABLESSEE ANNEXED PREVENTIVE MAINTENANCE TABLE.REFER TO PREVENTIVE MAINTENANCE DATASHEET HIGHLIGHTING FOR EACH TYPE OF INTERVENTION, TOOLS NEEDED, SAFETY EQUIPMENTS ADVISED AND ACTION TO DO.2.3 INSTRUCTIONS FOR SAFELY PERFORMING USE ANDMAINTENANCE OPERATIONS FOR PAINTING BOOTHSThe booth must be used only for the purpose for which it was designed.For safe use remember that it is prohibited to:-Smoke in the booth and near it (it is recommended to place a notice “No Smoking”at all the entrances)-Prepare, mix, and keep paint and / or solvents in the booth.-Keep paint and / or solvent containers that are not suitable in the booth, even if empty-Keep work clothes, cloths soaked in solvent and other inflammable objects-Store paint or other inflammable products near the booth.-Use tools or equipment that may cause sparks or flames.-Spray excessive amounts of paint.-Modify or tamper with the operating cycle logic and / or safety devices provided.-Turn off or tamper with the control systems and safety devices provided by the manufacturer.-Spray paint in the booth when it is not operating or when the ventilation is not working properly.The aim of the above-mentioned prohibitions is to avoid the risks of fire, explosions and damage deriving from incorrect operating conditions.2.3.1 RISKS OF FIREIn normal operating condition the booth is safe against fire and explosion.The possible causes have been eliminated:- Avoiding concentrations of solvent by appropriately sizing the ventilation system- Preventing the immediate blocking of the spray guns if ventilation is interrupted.-Avoiding the possibility of short circuits, as the lights, electric cables and users are located outside the booth.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.- Equipping the booth with a fire-prevention system.- Informing about the risks, specifications and prohibitions to be adhered to and the maintenance operations to be carried out.Any dangerous situations can arise only in cases of faults due to negligence in checks,insufficient maintenance or serious lack of attention.In emergency situations due to failures or anything else, if there is the presence of concentrated solvent in the booth, pay attention not to cause sparks.For example, avoid accidentally rubbing two metals.In the case of fire promptly evacuate the booth and call the fire department.2.3.2 HEALTH MEASURES AND PRECAUTIONSAlthough continuous ventilation, during spraying operations, the air in the booth still contains traces of solvent.The operator is recommended to use suitable individual protective items (such asgloves, specific mask, etc.).This mask must be fitted with filters (to be replaced at routine intervals) or must be connected directly to the outside atmosphere.You are recommended to avoid direct contact with toxic products (solvents or paint), to prevent dermatitis or other forms of irritation.Therefore operators are recommended to use gloves, goggles and suitable clothing during the different operations (manual spraying, washing the guns, preparing paints, pouring or anything else).In particular if a harmful product hits the eyes, use the emergency eyewashes immediately and call the sickroom for a check.At the first symptoms of inhalation of toxic products (solvents) consult themedical staff.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No.2.3.3 ORDINARY MAINTENANCE OPERATIONSBefore entering the booth for carrying out maintenance or repair operations, always wait for the parts that have just been painted, to complete the flash-off cycle and be sent towards the oven.Once the production cycle has ended, wait for another short length of time (10 ÷15 min.) so that the solvents present are removed completely.Then stop the system and put it in safety conditions.You are also advised to place a “works in progress” notice.In many cases, for example, for cleaning work, the booth needs to be in safety conditions but with the ventilation working. In this case, start only the fans needed manually, usually the central air delivery ones and related exhausts, cutting off all the rest and taking care to signal the condition of the system.Conveyor must in any case be stopped in the safety condition.2.3.4 EXTRAORDINARY MAINTENANCE AND/OR REPAIRSBefore doing any work using electromechanical tools or tools for cutting and welding, the booth must be put in the safety conditions as described previously and it must be firstly cleaned of any deposits of paint as described in the paragraphs below.It is absolutely necessary that skilled personnel carry out these operations.The following operations are recommended:Grid cleaningThe grilled booth floor is of slip-proof type, however the paint sprayed, collecting on the grill surface, makes it slippery, causing the risk of falling.In addition heavy deposits of paint on the grills and/or underneath increase the potential risk of fire. Therefore it is necessary to regularly clean residues of paint, using special cleaning machines on the spot or removing the panels for other types of cleaning operations (solvent bath, sanding or anything else).When the grill panels are removed, always indicate the danger caused by the presence of openings in the floor.Cleaning the surface under grills and washing pipesPRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No. After removing the grills, it is possible to access to the surface below.It is helpful to keep the ventilation on during cleaning operations.When cleaning is carried out using solvents, ventilation becomes absolutely necessary.You are also recommended to wear the suitable protective devices (mask, gloves and suitable clothing). Afterwards, take care to put the grilled panels correctly back in place.Cleaning exhaust ducts and booth primerHeavy paint remainders collect in these areas causing problems of functionality and danger for the spreading of possible fires.Therefore, regular removal and cleaning is necessary.Doors along the booth are provided for accessThis operation, too, is to be carried out with the system stopped in safety conditions, but with the ventilation on.Opening booth base doors is dangerous because room is in depression whileexhaust fans are running. This operation must be done only turning on exhaustfans after doors opening and its block in open position.Personnel involved is recommended to use suitable clothing, including gloves, mask, overalls, safety shoes or boots and in the specific case, a helmet.Once the operations have been ended, after making sure that all the personnel has gone out and that all the openings have been closed again, the booth can be re-started.Cleaning the wallsFor good quality painting, the environment in which one is working must be clean.You are therefore recommended to remove deposits of paint and dust from the walls.Checking and changing filtersFor satisfactory operation of the booth and to avoid the danger of a high concentration of solvents in the booth due to insufficient ventilation, it is necessary to check the condition of clogging of the filters upstream of the booth that are in the following order:Pleated and pocket filters in the Air Supply HouseCeiling filters in the boothFor pocket filter maintenance, see paragraph “Air make up unit for booths”.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 AProject: OTV 4563 SPEC. No. Ceiling filtersTo check the efficiency of the filters, special sockets are provided upstream and downstream of them to which a differential pressure gauge is applied.In general the reading is approximately 50 Pa.The filters are considered clogged when the rating rises to 150 ÷ 200 Pa.For more accurate reading, consult the supplier’s specific literature.Before replacement, check that the new filters are free of defects or transport damage such as fraying ladders or holes.Changing filtersThe filters need changing when clogging occurs.The filters of the ceiling filters are supplied as small mattresses without frame.Take care in positioning them correctly so as not to allow air between the filters.Make sure they are positioned so that the air crosses them in the correct direction; they are made with layers of meshes of variable fineness, so that they trap the largest impurities immediately and then the finer ones. This way the filter takes longer to clog. In any case, the bottom face is marked.Air make-up units for booths and heating unitIt is severely forbidden access to unauthorized personnel to this areaDuring normal working, is not foreseen any personnel presenceThe units are subdivided into stages according to the planned air treatment.Access to each stage is gained through special doors.Don't remove, tamper with or try to elude such safety devices that periodically mustbe checked for verifying its good operation. Before any type of intervention insidethe air supply houses remove tension from the electric panels of command andattend that the fan finishes completely the rotation motion. The intervention of oneof the electric safeties provokes the immediate arrest of the fan. Before restartingthe plant, verify that the zone is completely free and that there are no people insidethe air make-up units.The dangers the operator could be exposed to are mainly the following:-Shearing or crushing due to the door swinging shut owing to the effect of the vacuum exerted by the fan.-Fan rotating.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 AProject: OTV 4563 SPEC. No.-Burns due to contact with the burnersBefore entering the units, always stop the fan and put it in safety conditions.Good air conditions and efficient ventilation mainly depend on the satisfactoryworking conditions of the air supply house.Remember that efficient ventilation is a safety factor against the concentration ofsolvent in the booth.The main maintenance points of the unit are the following:-Checking and/or changing the pocket filters installed before the fan. These filters also trap the finest impurities. Their degree of clogging is controlled with a differential pressure gauge. Initially the load loss is very low (approx. 50 Pa.). The differential pressure indicator indicates clogging when the difference in pressure is approx. 200÷250 Pa. Make sure that the new filters are intact before installing them. After positioning framed filters in the housing, fasten them using the special blocks and make sure there are no gaps between the frame and housing. Specific information is given on the manufacturer’s technical sheet.-Fan maintenance following the instructions contained in the specific handbook.-Checking that the temperature and humidity probes are working properly and correctly transmitting the signal to the board.-Periodic cleaning of the unit floor, walls and ceiling.-Functional check and integrity of safety micro-switches.-Functional check and integri ty of gas train and burners (see supplier’s specific documentation).After completing the maintenance operations inside the unit, upon leaving, make sure that no objects, clothing or tools have been left inside.When closing the doors again, check that the seals are intact.PRIMER BOOTH USE AND INSTRUCTIONHANDBOOKCustomer:SIH IVECO – NEW CABS PAINTING SHOP00M00DO 01009 A Project: OTV 4563 SPEC. No. After making sure that all the maintenance personnel has left the unit and that all the doors are shut, the unit can be started again.For further information, refer to the specific component handbooks.。

内衣培训手册(全)

内衣营销培训手册目录导购篇第一章专业知识的普及前言一、产品的分类及功能1、胸围类2、调整型3、家居服4、睡衣类5、季节性产品二、产品部位名称及其功能三、常用面料的名称及作用1、莱卡2、力莱3、棉4、花边四、根据女性身材如何选择内衣1、乳房的结构2、六种适合不同杯型的胸部五、内衣的选码和试穿1、尺码的计算2、正确试穿内衣的步骤3、内衣的洗涤和保养1、洗涤标志2、洗涤方法3、保养方法第二章店面形象的布置一、店面出样二、挂版需知1、详细的挂版2、挂版的规则3、货区存放的规则1、存放法则2、存放注意事项3、店内管理1、灯光2、POP3、试衣室4、开单台5、灯模、裤仔盘、人模6、落地架7、收银标准五、顾客档案的建立第三章财务仓储的管理一、财务管理1、专柜销售日报表2、店铺销售日报表3、月销售情况一览表4、本月畅/滞销反馈报表5、“”盘点表二、仓储管理1、存货的摆放2、仓储的注意事项3、存货的盘点第四章销售技巧的提升一、超级导购训练营1、坚定的心2、了解顾客需求心理的技巧3、接待的技巧4、促成交易的技巧5、内衣成交操作技巧6、售后服务7、特殊情况的应对二、导购的行为规范1、导购的岗位职责2、专柜柜长和店长的岗位职责3、导购的行为规范4、导购的个人修养附：新款上市的工作程序顾客档案的建立专柜销售日报表店铺销售日报表月销售情况一览表本月畅/滞销反馈报表盘点表导购员月份工作评定表业务员篇第一章、内衣行业与市场的介绍前言一、内衣行业的发展二、同行业的对比三、内衣行业做品牌的条件四、品牌发展的阶段第二章、你的职责一、业务人员心理定向二、业务人员素质要求三、日常行为管理四、沟通技巧五、市场开发六、如何变被动加盟为主动开发第三章、你的客户一、公司对客户的信念和策略二、客户的类型三、所有制四、关键人物第四章、年度销售体制一、年度销售政策说明二、全国市场广告促销管理制度第五章、连锁终端的管理一、终端客户的选择二、终端的选址（形象店、专卖店、专柜）三、终端的装修与开业四、终端客户管理五、终端日常管理规范六、终端的财务仓储管理零售篇第一章国内内衣业的近况、零售业近况一、国内内衣业的近况二、国内零售业的近况第二章企业文化、品牌历史、产品特点一、企业文化二、品牌历史三、产品特点第三章零售经营管理一、加盟商的经营、竞争意识二、认清形势，及时调整经营思路三、当今零售行业的优势有哪些？四、店铺管理（一）货的管理1、财务管理2、选址3、卖场管理4、库存管理（二）人的管理1、员工的职责与要求2、拟定规章制度3、拟定激励制度五、提升业绩的几种方法（一）持续有效的管理（二）促销消费者知识篇第一章、内衣的购买常识一、内衣的历史二、内衣的常识1、内衣的分类2、内衣的面料3、胸围、内裤的各部位名称4、LOGO的中英文及图案识别识别5、注册商标图案识别6、内衣的制作流程及工艺7、内衣的质检标准三、内衣的学问1、不会买内衣的后果2、常见的买错状况3、你有以下这些错误的观念吗？4、内衣的功能第二章、如何购买一件好的内衣一、人体知识1、人体的构成2、皮下脂肪与女性的联系二、乳房的知识1、乳房的学问2、乳房的了解与认识三、怎样选择适合自己的内衣1、了解自己的胸型2、内衣的尺寸规格3、如何量身4、内衣的罩杯5、你适合什么类型的内衣6、内裤的款式及适合的人群7、如何选择内裤8、如何正确穿着内衣9、调整内衣的认识与穿着第三章、内衣的保养一、内衣的寿命二、如何洗涤三、洗涤需知四、收藏与保养第四章、美胸宝典一、完美的身材比例二、乳房的保健三、运动让“ 咪咪”UPUP四、精油美胸按摩五、丰胸、美胸食物六、不同年龄的丰胸、美胸饮食七、丰胸、美胸药膳前言公司管理导购篇前言卖内衣原本被认为是一件非常简单的事情，但事实并非如此。

外语培训学校少儿教师培训手册

少儿部新师岗前培训手册**外语少儿部专用少儿新师岗前培训安排●培训目的：通过培训如何选择游戏及游戏的具体操作，使老师们的英语教学更加精彩；课堂呈现更加连贯。

●培训对象：入职新教师●培训内容：1、计划准备一个游戏时应考虑的要素；2、八种经典游戏的具体操作；3、分组练习。

●培训时间：3H●培训辅助：闪卡、玩具球、空饮料瓶、颜料、玩具锤●培训流程：A Introduction (5mins)B warm up (10mins)C presentation:(1.5H)计划准备一个游戏时需要考虑的要素：(30mins)➢是否真的需要一个游戏；➢切记不要过分依赖游戏；➢明确在游戏中需要锻炼孩子们什么？➢确保有足够的练习；➢我将玩哪种游戏？（选择适合孩子程度的游戏）➢这个游戏适合我的班级吗？年龄较小的班级需要做一些简单、竞争小的游戏。

如TPR、画画等。

年龄较大的班级需要做一些有竞争性、思考性强的游戏。

➢什么是我的后备游戏？多准备一至两个游戏以防发生意外情况。

➢可以循环使用同一个游戏，可以在新班使用以前完过的游戏；➢解释游戏规则及分组（教师应最大化的使用英语）；➢课堂实际操作后应及时评估游戏的效果，改进其不足之处。

游戏的具体操作：（1H）1．游戏名称：箩卜蹲需要人数：全班所有学生分成若干大组或2—3人一组适合级别：低幼、预备级、一级游戏步骤：1)运用当天所教的新单词，将全班学生分成相应的组，老师可以用这些新单词为每个组命名。

例如，今天所教的新单词是水果类的apple banana pear orange就可以将全班分为apple组banana组pear组orange组。

2)老师念到哪个单词哪个组的学生就起立，并且准确的读出这个单词，然后立即坐下。

3)当学生熟悉这个游戏后老师可以加快速度或反复念同一个单词来调动学生的情绪和积极性。

2．游戏名称：换座位需要人数：两人一组适合级别：低幼、预备级、一级游戏步骤：1)根据当天所教的单词，老师将同桌的两个学生或临近的两个学生分为一组。

培训资料精简版

2009—2010年度济南大学学生会办公室内部培训培训内容整理学生会办公室2009年12月1.1计划书的具体写作计划书的概念简单来讲计划书就是对即将展开的工作的设想和安排，如提出任务、指标、完成时间和步骤和方法等。

计划书的具体内容与格式下面让我们来重点介绍计划书的具体内容与格式。

从外观上，计划书主要由封皮和正文两大部分组成，就像我们人有皮和肉一样。

封皮由封面和封底两部分组成。

有时封底可以不加，但是封面是必不可少的。

封面的内容主要由四部分组成，简单的来讲就是四W：when,who,what和by who即计划执行的时间、计划对象的单位、计划的种类、计划撰写单位或个人。

在封面上首先写明计划执行时间,由第一行顶头开始输入，可以分几行输入。

字体设置为楷体，字号设置为初号并加粗，行间距设置为1.5倍。

计划单位要紧跟计划执行时间另起一行输入，具体格式与计划执行时间相同。

以上这些都需要横向居中排列。

接着要输入计划的种类，具体种类以具体情况为准。

最后一项是计划撰写单位或个人，这里要与上面空出以55号字体为标准两行的距离，并在右下方输入具体格式为：楷体、小一号字、右对齐排列，并设置字体加粗。

在这里有可能会出现在全部输入四项以后超出封面大小的情况，原则上可以按比例缩小输入文字的字号或者通过酌情减少行间距的做法解决。

好了介绍完封面，我们来看正文。

正文是一份计划书最重要的部分，就像一个人的心脏一样。

对于正文，我们需要注意以下几点：要有预见性，在科学的基础上提出行动前的预想。

要有针对性，全面具体的方案。

要有可行性，从实际出发提出切实可行的方案。

要有约束力，保证行动按计划行进。

要有余地，防止突发事件的发生。

正文主要由三部分组成：标题、内容、落款。

1、标题计划正文部分的标题大致分为三类，第一类常见格式为：单位名称+期限+计划种类，或单位名称+内容范围+计划种类。

这类标题可以明确表明什么单位在什么时限内制定的什么内容计划。

第二类常用标题的格式是：期限+内容范围+计划种类,如《国民经济和社会发展第九个五年计划时期国家环境保护计划》。

TTT培训学员手册PPT99页

内训师对企业重要性
企业核心竞争
力
人才
2021/9/26
有效的培训系统
讲师体系
制度体系
课程体系
评估体系
Train The Trainers
3 培训流程
2021/9/26
Train The Trainers
有效培训的原则
1、培训是个过程，不是一个活动。
2、培训的目的是要让受培训者印象深刻，而不是对培训师这个人有印象。
谁需要培训
培训不是万能的，并非所有的问题都可以通过培训来解决。
需要培训的员工： • 现有员工； • 新员工； • 替补员工； • 岗位、工作环境变化的员工
2021/9/26
Train The Trainers
成人学习的特点
2021/9/26
Train The Trainers
职业培训与学校教育之不同
Train The Trainers
目标设定
培训总体目标 1. 通过学员反应：培养情感 2. 通过学习：掌握技能 3. 通过工作行为：改变态度、价值观 4. 通过结果导向：工作总体效果
除了针对具体培训总体目标外，培训课程还应该有具体执行目标。
2021/9/26
Train The Trainers
无意识无能力（什么都不知道）
态度主动性动力等
技能
知晓知识
Train The Trainers
培训的定义
培训是什么？
将业务知识、专业技能和工作态度传授给员工，使其达到理想工作水平的过程。
2021/9/26
Train The Trainers
培训的定义
为什么培训？
让每一位员工知道： • “做什么” • “如何做” • “自己的行为规范是什么” • “自己的心原是什么”

质量管理课程学员手册

A2
A3
AS
A1
B1 B2
C1
C2
C3
BS Z
CS
D1 D2
DS
第三章质量管理
质量是每个人的职责
• 设计，工程，生产，质量，相关部门及供应商
我们最好的资源：员工
我们的目标：人人都是质检员人人都是问题解决者
缺陷
缺陷是不合已定标准的产品。
质量性能测量
Defect 缺陷
Upper Specification Limit 规格上限
DEF STAND ARD 英军品保标准（Q）（1）（1） 05\21 05\24 05\25 -----标准编号
BS 5750
英国国家品质系列标准
ISO 9000系列
（87年第一版；
9001 9002 9003 94年第二版）
各国国家标准
图1 ISO 9000系列标准的来源
1968
1979 1987/1994 2000版2008版
朱兰的质量理念
• 认为质量来源于顾客的需求。他对质量的定义：
1. 质量是指那些能满足顾客需求，从而使顾客感到满意的 “产品特性”。
2. 质量意味着免于不良，也就是说没有造成返工、故障、顾客不满意和顾客投诉等现象。
3. 朱兰质量管理三部曲：质量策划、质量控制、质量改进。
石川馨的质量理念
• 认为质量不仅是产品质量，从广义上来说，质量还指工作质量、部门质量、人的质量、体系质量、公司质量、方针质量等等。全面质量管理就是全公司范围内的管理：
1. 所有部门都参加的质量管理，即企业所有部门的人员都学习、参与质量管理，对人的教育要“始于教育，终于教育”。
2. 企业内全员参加的质量管理，并扩展到外协、流通机构、系列公司。 3. 综合性质量管理，即以质量为中心，同时推进成本管理（利润、价

5S培训学员手册完整版资料

第十七页，共65页。
目视管理各等级(děngjí)控制金字塔
预防(yùfáng) 反常现象(fǎn chánɡ xiàn xiànɡ)
遏制反常现象反常现象警告
把标准融入工作区共享设立的标准
共享信息和控制行为的结果分类、整齐、干净
工作区组织
第十八页，共65页。
直观(zhíguān)控制的各等级
–红单活动程序
–定置定位标准
–标识方法和工具的标准化
–清扫部位、频次的标准化
第二十五页，共65页。
如何(rúhé)实施标准化？
? 确定(3qSuè责dì任ng人)（目视(mù shì)管理板） ? 编写 3S实施计划与规则（红单流程、定置图、
设备保养作业指导书）
? 将3S熔入每日工作中（岗位描述） ? 核查维护成效（绩效考核体系）
?5S
红单
Red Tag
类别(Clèliabsiés)ification: 1. 原材料 Raw Material 2.成品 Finished Part 3. 在制品 WIP 4.工装(ɡōnFɡixzthuureān5ɡ.)夹机具器(/j设ī q备ì)Machine/Equipment 6 .其他 Other
视
第八页，共65页。
5S概念(gàiniàn)及关键点
? 整理(zsheěirnig)lǐ)
? 整顿((zsheěintogdnù)n) ? 清扫(seiso) ? 清洁(seiketsu) ? 素养 (shitsuke)
第九页，共65页。
1S-整理(zhěnglǐ)
? 定义(dìngyì)：
– 在工作现场(xiànchǎng)，区分要与不要的东西，留下用的东西，把不要的东西清理掉

管理知识学员手册

工作改进方面：
1 制订更好的工作方法； 2 协助执行新的工作程序。
成本控制方面：
1 控制并减少开支 2 制定经营预算范围 3 制定允许的预算差异 4 执行并利用预算作为控制手段 5 确定预算出现偏差的原因并采取纠正措施 6 评估经营成本效益
管理方面：
1 完成并递交上级所需的报告和统计数据 2 根据要求参加计划制定、部门活动、
管理者的责任之二：对下属员工负责
你应把员工看成是有着不同背景、不同态度和不同要求的独立的人。
假如你能做到这一点，你就是在帮助企业、帮助员工、同时也是在帮助你自己。
管理者的责任之二：对下属员工负责
你对员工负有以下责任：
管理者的责任之三：对客人负责
要想实现企业目标，我们必须向客人提供保质保量的产品和服务。
“霍桑实验”结论
女工们的生产能力提高是由于以下几个原因所致：
以工作为核心的管理方法
这种管理方法强调工作是首要任务，员工只用来保证工作任务的完成：
以工作为核心的管理方法（续）
以人为核心的管理方法
这种管理方法是将员工置于一切事物中的核心，在这一基础上关心、照顾员工，使员工能保证工作任务的完成：
管理知识学员手册
泰勒理论
19世纪末，美国的泰勒被称之为现代科学管理的创始人。其理论的核心内容是：
目标管理理论
20年代末，美国的巴纳德提出了一整套理论，主张将企业目标与员工目标紧密地结合起来。
根据这一理论，哈弗大学的埃尔顿·梅奥在美国西部的电器公司霍桑工厂做了著名的“霍桑实验”。结果发现：
赫茨伯格的双因素理论
保健因素
激励因素
• 薪酬福利 • 地位 • 管理风格 • 工作安全 • 人际关系 • 工作环境 • 企业政策

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