presentaton--hotel management trainee
酒店管理生活必备英文词汇
酒店管理生活必备英文词汇-----------------------作者：-----------------------日期：国外生活必备英文词汇全搜索－住宿篇1前台：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的architecture建筑风格exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员国外生活必备英文词汇全搜索－饮食篇1餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片)tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管国外生活必备英文词汇全搜索－饮食篇2 水果：pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸bitter 苦lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：jerky 牛肉干dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3 牛排与酒：breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡roast chicken 烤鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨饭店交流用语之欢迎、问候用语1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。
酒店英语管理词汇大全
酒店英语管理词汇大全1. Introduction在酒店管理领域，熟悉并掌握一些常用的英语词汇是至关重要的。
这份文档旨在向您介绍酒店英语管理词汇大全，帮助您更好地理解和运用这些词汇。
本文档将涵盖酒店运营管理、客户服务、房间预订、餐饮服务等方面的词汇，以便您在日常工作中更加流畅地与国际客户沟通。
2. 酒店运营管理在酒店运营管理方面，以下是一些常用的词汇：- Front Desk (前台)Front Desk是酒店的前台接待处，负责接待客人、办理入住和离店手续等。
- Housekeeping (客房部)Housekeeping负责酒店客房的清洁、换床、提供毛巾和洗漱用品等工作。
- Concierge (礼宾部)Concierge提供各种咨询、帮助和预订服务，例如旅游景点、餐厅或购物。
- Mntenance (维修部)Mntenance负责酒店设施和设备的维修和保养工作。
- Reservation (预订)Reservation是指客人提前在酒店预订房间的行为。
- Occupancy Rate (入住率)Occupancy Rate是指酒店的入住率，通常以百分比形式表示。
3. 客户服务在酒店客户服务方面，以下是一些常用的词汇：- Welcome (欢迎)Welcome是指酒店向客人表示欢迎。
- Check-in (办理入住)Check-in是指客人到达酒店并办理入住手续。
- Check-out (办理离店)Check-out是指客人离开酒店并办理离店手续。
- Room Service (客房服务)Room Service是指酒店提供的将食物和饮料送到客房的服务。
- Bellhop (行李员)Bellhop是指酒店负责搬运客人行李的员工。
- Complnt (投诉)Complnt是指客人对酒店服务不满意的抱怨或投诉。
4. 房间预订在酒店房间预订方面，以下是一些常用的词汇：- Single Room (单人间)Single Room是指仅供一人入住的客房。
酒店管理与数字化运营英语
酒店管理与数字化运营英语1. Hotel management -酒店管理2. Digitalization -数字化3. Operation -运营4. Efficiency -效率5. Technology -技术6. Revenue -收益7. Customer satisfaction -客户满意度8. Online booking -在线预订9. Reservation -预约10. Occupancy rate -入住率11. Marketing -市场营销12. Guest experience -客户体验13. Staff training -员工培训14. Inventory management -库存管理15. Property maintenance -物业维护16. Financial analysis -财务分析17. E-commerce -电子商务18. Loyalty program -忠诚度计划19. Room service -客房服务20. Feedback -反馈21. Cost control -成本控制22. Reputation management -美誉度管理23. Health and safety -健康与安全24. Infrastructure -基础设施25. Data analytics -数据分析26. Mobile applications -移动应用程序27. Online reviews -网上评论28. Social media presence -社交媒体影响力1. Hotel management plays a crucial role in ensuring the smooth operation of a hotel.酒店管理在确保酒店顺利运营方面起着至关重要的作用。
2. Digitalization has transformed the way hotels operate and interact with customers.数字化改变了酒店的运营方式和与客户的互动方式。
酒店管理英语怎么说英文翻译
酒店管理英语怎么说英文翻译在全球化的今天，酒店业已成为一个重要的产业领域，无论是国内还是国际市场，酒店管理都离不开与外国客人的交流。
因此，学习和掌握酒店管理英语成为了酒店从业人员的基本要求。
下面将为大家介绍与酒店管理相关的英语词汇和短语。
首先，我们先来了解一些基本的酒店管理英语词汇。
在酒店的前台工作中，与客人沟通是至关重要的。
以下是一些常用的与接待客人相关的词汇：1. Welcome - 欢迎2. Check-in - 办理入住手续3. Check-out - 办理退房手续4. Reservation - 预订5. Room service -客房服务6. Housekeeping - 客房清洁服务7. Concierge - 接待员8. Bellboy - 行李员9. Receptionist - 前台接待员10. Hotel manager - 酒店经理在日常的工作中，酒店员工还需要处理客人的问题和需求。
以下是一些常用的与解决问题相关的英语表达：1. How may I assist you? - 我能帮您什么忙？2. Is there anything I can help with? - 我能帮您什么吗？3. I'm sorry for the inconvenience. - 对不起给您带来的不便。
4. Let me check for you. - 让我替您查一下。
5. Here is your room key. - 这是您的房间钥匙。
除了接待客人和解决问题外，酒店员工还需要处理各类预订和订单。
以下是一些与预订和订单相关的英语词汇：1. Availability - 可供出租的房间2. Room type - 房间类型3. Single room - 单人房4. Double room - 双人间5. Suite - 套房6. Reservation confirmation - 预订确认7. Cancellation policy - 取消规定8. No-show - 未报到者在酒店管理中，还有一些关于餐厅和宴会的英语词汇也是必须要了解的。
著名国际五星级酒店培训教材大全中英对照
著名国际五星级酒店集团培训教材大全目录Task: Account Files 任务: 客户档案 (3)Task: Account Management任务: 客户管理 (5)Task 任务：Suppliers File 供应商档案 (7)Task: Brand Identity任务：品牌一致 (10)Task 任务：COMPETITORS SURVEY 竞争对手调查 (12)Task 任务：Strategic Sales Plan 销售策略计划 (14)Task: Standard Letters任务：标准信函 (16)Task: Daily Sales Briefing任务：每日销售会议 (18)Task 任务：Initial Sales Call 初次拜访 (20)Task: Daily Sales Calls任务：每日销售拜访 (22)Task: Joint Sales Call 任务：联合销售拜访 (24)Task 任务：Communication 沟通与合作 (26)Task 任务：FOLLOW UP ACTION 活动跟进 (28)Task: Hotel Inspection 任务：店内参观 (30)Task 任务： PRODUCT KNOWLEDGE 产品知识 (32)Task 任务：SPP 仕达屋优先计划者计划 (34)Task: Leads Management任务: 信息资源管理 (36)Task 任务：Corporate Design Guideline 集团设计标准 (38)Task 任务：Marketing Communications Monthly Presentation 公关部月度汇报展示 (40)Task 任务：Database Management 数据库管理 (42)Task 任务：Photo Library 图片库 (45)Task 任务：Collateral library 宣传资料库 (48)Task 任务：Inventory Check 库存检查 (50)Task 任务： Office Equipment 公关部设备管理 (52)Task 任务：Media Interview 会见媒体 (55)Task 任务：Media Call 拜访媒体人士 (57)Task 任务：Site inspection 参观饭店 (59)Task 任务： Monthly Press Luncheon 月度媒体人员午餐会 (61)Task 任务：Press Conference 新闻发布会 (64)Task 任务：Press Release 发布酒店新闻 (67)Task 任务：Public inquiry 回复咨询 (69)Task 任务：Press Clipping 剪报 (71)Task 任务：Collateral Production 制作宣传品 (73)Task： VIP Guest Handling任务: 贵宾接待 (75)Task: Standard Forms任务: 标准表格 (77)Task : Sales Administration任务: 办公室行政管理 (79)Task: Office Review任务: 办公室核查 (81)Task: Action Plan任务：活动计划 (83)Task: Business Trip Standard任务：商务旅行标准 (85)Task: Sales & Marketing Meeting任务: 市场销售会议 (87)Task ： Group Handling题目：团队接待 (89)Task: Government Guest Handling 任务: 政府客人接待 (91)Task: Group Reservation任务:团队预订 (93)Task:End of Shift Procedures / Morning Shift Procedure 任务:下班程序 / 早班程序 (95)Task: Working Area Maintaining任务:工作区域维护 (97)Task:Booking Confirmation任务:确认信 (98)Task:Reporting任务:打印报告 (100)Task:Filing 任务:存档 (102)Task:Processing Busy Line 任务:电话占线的处理程序 (104)Task:Taking Message任务:电话留言 (106)Task:Guest Name任务:客人名字 (108)Task:Guest History Profiles任务:客人档案管理 (110)Task:Answering the telephone-guest greetings/ SPG recognition任务:接听电话/仕达屋优先顾客计划会员识别标准 (112)Task:Checking Availability 任务:查看可卖房 (114)Task:Taking Reservation / Same day Reservations任务:作预订/ 当天预订 (116)Task:Guaranteed Arrival 任务:担保预定 (118)Task:No Show任务:预订未到 (120)Task:Amendments and Cancellations任务:更改和取消预订 (122)Task:VIP Booking 任务:贵宾预订 (124)Task:Airport Transfer & Limousine Booking任务:接送机和租用车服务 (126)Task:Special Requests & Trace Function任务:特殊要求及跟踪服务 (128)Task:Next Arrival Report Checking任务:检查第二天预抵客人报表 (130)Task:Choice Program任务:选择计划 (132)Task:Room Blocking任务:锁房 (134)Task:Overbooking任务:超额预订 (136)Task:Waiting List & Recommend other hotel任务:等候名单和推荐其他酒店 (138)Task:CI & M Inquiry任务:会议及宴会预订需要 (140)Task:Restaurant Booking任务:餐厅预订 (142)Task:Handling Complaints 任务:处理客人投诉 (144)Task:Build Rapport with key booker任务:与订房人建立良好关系 (146)Task:Check-In / Check – Out Times, Early Arrival and Late Departure.任务:登记和结帐时间, 提前抵店和推迟离开。
《实用酒店英语》考试试题一
《实用酒店英语》考试试题一一、单项选择题1、在酒店中，以下哪个选项的英文缩写是正确的？A. GM -总经理B. PM -部门经理C. ASM -大堂副理D. FOM -前台接待正确答案是：A. GM -总经理。
2、当客人询问房间价格时，以下哪个表达是正确的？A. The rate for a room is $200 per night.B. The price for a room is $200 per night.C. The cost of a room is $200 per night.D. The fee for a room is $200 per night.正确答案是：A. The rate for a room is $200 per night.3、下列哪个词组不是表示“在……之下”的意思？A. under the tableB. under the circumstancesC. under the weatherD. under the sun正确答案是：C. under the weather二、多项选择题1、下列哪些是酒店前台接待常用的英语表达？A. May I help you?B. What can I do for you?C. How may I address you?D. How may I assist you?正确答案是：ABCD。
2、酒店中，下列哪些情况需要使用“Could you please…?”的句型？A.请客人稍等时B.请客人帮忙时C.请客人确认预订时D.请客人开房门时正确答案是：ABC。
三、判断题3、“Check out”是指“结账离开酒店”。
（）正确答案是：对。
解释：在酒店中，“Check out”是指客人结账并离开酒店，通常在酒店前台进行。
客人需要出示房卡并支付房费，然后离开酒店。
因此，这个表述是正确的。
一年级期末考试英语试题一、听力部分1、请听录音，选出你听到的单词或短语。
饭店管理概论外语学习材料
《饭店管理概论》学习材料阅读材料1，Introduction of Hospitality Industry （饭店业概述）The origin of hospitality is the cordial and generous reception and entertainment of guests, either socially or commercially.The hospitality industry comprises those businesses that provide services, primarily accommodations, food and beverages, not only to those traveling for pleasure, but also the business traveler. Now it is a large enterprise，known asthe travel and tourism industry or a part of it. Many experts and scholars consider Airlines, bus companies, cruise lines, car rental agencies, amusement parks, tour operators, restaurants, bars and hotels are all part of this industry. The traveland tourism industry is a vast group of business providing necessary or desired products and services to travelers. Travel and tourism has been recognized as the largest civilian industry in the world, employing one out of every ten persons worldwide. （World Travel and Tourism Council Report, 1992）It includes everything arising from the interaction of travelers with the business, governments, and people who make that travel possible. It is the third largest industry.阅读材料2，Kinds and Characteristics of Hotels （饭店种类与特点）A hotel is a commercial establishment providing lodging，and usually meals and other services for public, especially for travelers. It is usually as a general termfor hotels, motels, inns, conference centers and other lodging properties. The characteristics of different hotels are shown below:1. Commercial HotelA commercial hotel implies a property that caters primarily to business clients. They are usually located in a down town or commercial districts, and may be small, medium and large in size. Amenities provided for guests in some properties include free newspaper, morning coffee, free local telephone calls, and computer terminalsin guest rooms. In addition, car rental arrangements, airport pick-up services, coffee shops and semi-formal dining rooms and cocktail lounges may be provided for guests and their business contracts. Most commercial hotels have a number of conference rooms or suites available; group meal service may be furnished. In the lobby area of a commercial hotel a one-day laundry-valet service, uniform service, concierge service, a ticket office, a ticket office, and gift shops for the guest’s convenience may often be found. Swimming pools, health clubs, saunas, and even jogging areas are also sometimes provided on the premises. Although the primary objective of commercial hotels is to serve business travelers, many tour groups, individual tourists, and small conference groups also find these hotels attractive.2. Airport HotelIt is located near airport. Vary widely in size and service level.Typical target markets include business clientele, airline passengers and canceled flights, airline personnel. The guests enjoy significant cost savings and convenience.3. MotelIt is two story or low-rise building, located near highway. It offers medium rangeof services. Pool area is often with shrubbery. The children’s playground is the trademark.4. Suite HotelIt appeals to different market segments. They include professors, engineers, accountants, lawyers and executives. The guestrooms are with living room and a separate bed room. Suites include a compact kitchenette with a refrigerator. Travelers enjoy the comforts of “home away from home”. Some offer complimentary evening reception, breakfast, snack service.5. Residential HotelThey provide permanent accommodations. They are located in urban or suburban area. They afford daily, limited services. The guest quarters include a sitting room, bed room, and small kitchenette. Residential HotelOften provide daily housekeeping, front desk, and uniformed services.A restaurant and lounge may also be located.6. Extended StayThey are similar to suite hotels and designed for travelers who intend to stay five days or longer. The extended stay can meet the needs who require reduced hotel service and not providing unformed services, F&B or guest laundry service and bring more of a homelike feeling to the interior and exterior designs. Room rates are often determined by the length of stay.7. Resort HotelIt is located away from crowded residential areas, in the mountains, on an island, or in some other exotic location. Recreational facilities and breathtaking scenery are typical. It provides extensive food and beverage, valet and room services and special activities for guests （golf, horseback riding）. It shows more leisurely and relaxed atmosphere. Resort Hotel provides enjoyable experiences to encourage repeat business and word-of-mouth recommendations. Activities are arranged for groups of guests by employ social directors who plan, organize, and direct programs.8. Conference CenterThey are designed to handle group meetings and offer overnight accommodation for meeting attendees. Conference Center provide all service and equipment necessary to ensure a meeting’s success. They include audiovisual equipment, multimedia, business centers, flexible seating arrangements and extensive leisure facilities. They are located outside metropolitan areas. Conference Center charges meeting planners a single price.9. Convention HotelConvention Hotel offers as many as 2000 rooms or more. It has a big exhibit hall space, plus ballrooms, assortment of meeting rooms and dining facilities ranging from self-service restaurants or cafeterias to elaborate formal dining rooms. It serves a full line of business service and attracts the convention market and corporate meetings and do not have all facilities needed, but are affiliated witha local convention center.10. LodgeThey offer the guest a medium range of services. The size is usually small, fromten to one hundred units. They are often located in suburban or highway areas. The guest stay can be overnight or several days. A lodgeis associated with a sport, a recreational activity or theme.11. Bed and Breakfast HotelThey are sometimes called B&Bs. The hotel ranges from houses to small commercial buildings. Breakfast is from a simple continental to a full meal. Most offer only lodging and limited food service. The price for a room is generally lower than at full service hotel.阅读材料3，MTG Lodging Star Definitions （美孚旅行指南体系饭店等级标准）The criteria are suggested criteria of what a guest can generally expect at each star level. They are not individually mandated nor are they limited to those items listed. These are merely a representative sampling of the hundreds of points covered during inspection process. At each level the lodging establishment is required to meet or exceed the requirements of the previous star rating.1．One-Star Lodging EstablishmentIt is a limited service in a hotel/motel/inn that is considered a clean, comfortable and reliable establishment.2．Two-Star Lodging EstablishmentA Hotel/Resort/Inn is considered a clean, comfortable and reliable establishment, but also has expanded amenities, such as a full-service Restaurant on Lodging Establishment.3. Three-Star Lodging EstablishmentA Hotel/Resort/Inn which is well-appointed, with a full-service Restaurant and expanded amenities, such as, but not limited to: fitness center, golf course, tennis courts, 24-hour room service, and optional turndown service.4. Four-Star Lodging EstablishmentThe four-star hotel/resort/inn provides a luxury experience with expanded amenities in a distinctive environment. Services may include, but are not limited to: turndown service, 24 hour room service, and valet parking.5. Five-Star Lodging EstablishmentIt provides consistently superlative service in an exceptionally distinctive luxury environment with expanded services. Attention to detail is evident throughout the Hotel/Resort/Inn from the bed linens to staff uniforms.阅读材料4,Three-Star Lodging Establishment in America （美国三星级饭店质量标准）An establishment that is well-appointed, with full services and expanded amenities. Guests at a Three-Star Hotel, Resort or Inn can expect to find all of the qualities for a Two-Star Hotel, Resort or Inn plus the following characteristics: Service detail includes turndown service, valet parking, baggage assistance, same day laundry and dry cleaning, complimentary newspapers are delivered to room, complete room service, workstation, basic fitness equipments, full breakfast.Facilities detail includes on-site store （high quality, major brand，sundry selections）, public phonebook displayed in attractive coverpay-movie selections through television, suite accommodationsGuest room detail is that each guest room has two phones, comfortable desk and chair with telephone and light, insulated ice bucket, glassware in room, mini bar, coffeemaker，ceramic cups and napkins; Pillows are plush and full, no foam; the framed artworks or interesting architectural features exist in room; Excellent lighting is provided in bathroom; Hygienic soap, shampoo and four other bath amenities; Amenities are presented attractively and thoughtfully; Towels are of absorbent quality, with soft nap and no discoloration; Guest room is of generous size, and provides ample seating for more than two persons; Specialized Facility Detail includes Business Center, Spa, pool or fitness center complimentary and tennis.阅读材料5，Functions and Skills of Hospitality Management（酒店管理的职能与技术）Are first-line supervisors really managers? Yes indeed．A manager is a person who directs and controls an assigned segment of the work in an enterprise．Although supervisors often do not have the title of manager，although midlevel managers and top executives in large enterprises may not regard them as part of “the management team，”supervisors have crossed that line from the workers’side to the management side，and they perform the functions of management in their area of control．Then，what are the functions of management?1. The TheoryThe management theory usually list four or five functions and up to 20 major activities that a manager performs．Here are some of the more important ones：（1）Planning：looking ahead to chart goals and the best courses of future action；involves，for example，determining who，what，why，when，where，and how work will be done．（2）Organizing：putting together the money，personnel，equipment，materials，and methods for maximum efficie ncy to meet the enterprise’s goals．（3）Leading：guiding and interacting with employees about getting certain goals and plans accomplished；involves many skills such as communicating，motivating，delegating，and instructing．（4）Coordinating：meshing the work of individuals，work groups，and departments to produce a smoothly running operation．（5）Controlling or Evaluating：measuring and evaluating results to goals and standards previously agreed upon，such as performance and quality standards，and taking corrective action when necessary to stay on course．2. The RealityThere is nothing wrong with management theory；It can be useful, even in a crisis. The problem is how to apply it．In the circus we call the hospitality industry，nothing comes in neat and tidy packages．Managers seldom have control over the shape of their day．The situation changes every 20 to 48 seconds，and the unexpected usually happens．In a hotel you are manufacturing，selling，and delivering a product，all within minutes. You may have 5000 customers one day and 200 the next．You deal with your superiors，you deal with your subordinates，you deal with your customers, all coming at you from different directions. You are interrupted by salespeople, deliveries，inspectors，customer complaints，applicants for jobs．You are likely to have about 15 seconds for many important decisions．In suchcircumstances managers usually react to situations rather than acting on them according to some preconceived plan plotted out in the quiet of an office. Managing becomes the ability to adjust actions and decisions to given situations according to the demands of those situations．It is a flex style of management，calling upon theory, experience，and talent．It is a skill that cannot be taught but has to be developed in supervised experience on the job．It means doing what will be most effective in terms of the three elements involved：the situation，your workers，and yourself．It means developing techniques and applying principles of management in ways that work for you．3. Managerial SkillsManagement at any level is an art，not a science providing exact answers to problems. It Is an art that can be learned，although no one can really teach you. You do not have to be born with certain talents or personality traits．In fact，studies of outstanding top executives have failed to identify a common set of traits that add up to successful leadership，and experts have concluded that successful leadership is a matter of individual style．There are，however, certain managerial skills essential to success at any level of management：technical skill，human skill，and conceptual skill．At lower levels of management，technical and human skills are most important because managers here are concerned with the products and the people making them. Conceptual skill is necessary too but not to the same degree．In top management positions in large corporations，conceptual skill is all-important, and the other skills seldom come into play. All these skills can be developed through exercise，through study and practice，through observati on and awareness of one’s self and others．We will look at them as they apply to supervisors in food-service and hospitality enterprises. Then we will add to the list of skills a fourth essential for managerial success：some personal qualities that will enable you to survive and prosper．（1）Technical SkillThe kind of technical skill useful to you as a supervisor is the ability to do the tasks of the people you supervise．You may not have their proficiency—you may not be able to make a soufflé or operate a hotel telephone system—but you should know what these tasks involve and in a general way know how they are carried out．You need such knowledge to select and train people，plan and schedule the work in your department，and take action in an emergency．Most important，your technical skills give you credibility with your workers. They will be more ready to accept and respect you when they know that you have some competence in the work you supervise.（2）Human SkillsThe skill of handling people successfully is really the core of the supervisor’s job．First in importance is your attitude toward the people who work for you. You must be able to perceive and accept them as human beings．If you don’t—if you think of them as cogs in the wheels of production，or If you look down on them because you are the boss and they scrub floors for a living—they will not work well for you or they will simply leave．They will not let you succeed．You need to establish person—to—person relations with your individual workers．A second ingredient of human skills is sensitivity—the ability to perceive each person’s needs，perceptions，values，and personal quirks so that you can work with each one in the most productive way．A third ingredient is self-awareness．You need to be aware of your own behavior as it appears to others. You also need to be aware of your own perceptions，needs，values，and personal quirks and how they affect your dealings with your workers．Human skills come with practice．You have to practice treating people as individuals，sharpening your awareness of others and of yourself，figuring out what human qualities and behaviors are causing problems，and how these prob1ems can be solved．（3）Conceptual SkillConceptual skill requires the ability to see the whole picture and the relationship of each part to the whole．The skill comes in using that ability on the job．You may need to arrange the work of each part of your operation so that it runs smoothly with the other parts—so that the kitchen and the dining room run in harmony, for instance．Or you may need to coordinate the work of yourdepartment with what goes on in another part of the enterprise．（4）Personal Skills and QualitiesIn addition to managing others, supervisors must be able to manage themselves. This too is a skill that can be developed through awareness and practice. It means doing your best no matter what you have to cope with，putting your best foot forward and your best side out，keeping your cool．It means setting a good example；it means self-discipline．You cannot direct others effectively if you cannot handle yourself．It also means having self-control and supporting your own supervisor even when you personally disagree with a decision or action．Managing yourself also means thinking positively．You need to build a good，strong self-image．You have obligations to yourself as well as to others．Give yourself credit when you are fight；face your mistakes when you are wrong and correct them for the future．You need to know yourself well，including your strengths and weaknesses，to work out your personal goals and values as they apply to your job，to know where you stand and where you are going．In addition to having faith in your own ability to reach goals，you need to believe that employees will perform effectively when given a reasonable chance．You need to realize that you are also responsible for developing your employees through techniques such as coaching and counseling．Another pair of useful personal qualities are flexibility and creativity．No hospitality manager can survive for long without flexibility, the ability to respond effectively to constantly changing situations and problems，to adapt theory to the reality of the moment，to think creatively because there are no pat answers．You must be able to respond to changes in the industry too；y esterday’s solutions will not solve tomorrow’s problems．These again are skills that you can learn and practice；you do not have to be born with them．Lastly, being a supervisor requires high energy levels and the ability to work under much pressure．阅读材料6，Positions of Management（管理职务）（1）饭店总经理（General Manager）The top executive of a property who reports directly to the owner or the owner’s representative. He supervises all hotel divisions, either through a resident or assistant manager, or through division heads.Chain organizations usually have a regional executive supervising the general managers located at the properties.（2）驻店经理（Resident Manager）The resident manager usually serves as the acting general manager.Historically, resident managers lived in t he hotel. Essentially, it was the resident manager’sjob to be available 24 hours a day, seven days week. Now more authority has been delegated to other managers，and resident managers are still responsible for the rooms division.（3）值班经理（Manager-on-duty）A manager-on-duty is appointed to assume overall managerial responsibility.（4）饭店职能分工（Basic Functional Areas）1) 收入部门（Revenue centers，Front-of-the-house areas）The divisions which sell goods or services, generating revenue for the hotel，where guests interact with employees. include the front office, food and beverage, marketing，event and recreation.2) 支持部门（Support centers，Back-of-the-house areas）Interaction between guests and employees，referred to as cost centers. They provide important support, include the housekeeping, accounting, engineering, human resources, security divisions.阅读材料7，Hotel Departments （饭店的职能部门）In a typical hotel organization, the departments are classified into two groups-revenue centers and support centers. The revenue centers include the front office, the food and beverage outlets and any other facility that sell goods and service to guests. The support centers include housekeeping，accounting，engineering and maintenance，and personnel．To help you better understand hotel operations，let’s look at the functions of the most commonly found departments.1. Rooms DivisionThe rooms division contains those departments which play a central role in providing the services expected by guests during their stay. The organization chart for the rooms division of a large hotel，shown in Exhibit 2．4，will give you an idea of the types of positions needed to runthe division，Let’s consider the positions shown on the chart.（1）The Front 0ffice. The most visible area in a property，with the greatest amount of guest contact j is the front office．The front desk f cashier, and mail and information sections of the front office are located in the lobby. The from desk itself is the focal point of activity in the front office because that is where the guest is registered，assigned to a room，and checked out．The actual physical structure of front desks varies widely，and can include straight counters，circular counters，and regular office desks placed in lobbies．The mail and information section of the front office department was once a very prominent section of most properties．In recent years，however，the responsibility for providing guests with information and messages has been divided among the desk clerks, PBX operators, and cashiers，so that a single full—time person is often not required for these duties.Cashiering involves receiving payments and posting charges to guest accoui7ts．In hotels that have point—of—sale terminals (electronic cash registers)，the posting of charges is minimized．Obviously，the busiest time period for the cashier occurs when guests check out of the property. In addition to posting charges and receiving payments，the cashier assumes responsibility for the cash monies used to make change and to cash guests’checks．Thecashier is also responsible for balancing accounts the close of shifts．A recent development in the front offices of some hotels has been The establishment of concierge services．Some 0f the basic functions of a Concierge are found in every type of property．These services might include making theater reservations and obtaining tickets；organizing special functions，such as VIP cocktail parties；and arranging for secretarial and typing services for guests．In a sense，the concierge section is simply an extension of the front office．The difference is the concierge section has more time and knowledge and the ability to specialize in extended guest service. The smaller property，or one without this service，may findthe existing front office staff ca n provide many of the same amenities, in addition to taking care of guests’reservation and room needs．（2）The Telephone DepartmentThe telephone section of the rooms division has a switchboard like that of any large company. However, the PBX(the abbreviation for private branch exchange, and the term used for the switchboard equipment) staff members at a hotel have additional tasks to complete. Telephone calls from potential guests, friends of guests, equipment and supply dealers, the PBX operator may even place outside calls for guests. Long distance toll charges are routed through the switchboard and relayed to cashiers for posting to guest accounts. Although most properties now have semi-or totally automatic wake-up systems, in some hotels telephone operators must still actually make guest wake-up calls.（3）The Reservations Department. The reservations section of the rooms division is charged with responsibility for receiving, accepting f and making reservations for potential and actual guests of the hotel．In addition to the basic duty of handling room reservations，this section must keep exact records regarding the status of guestrooms and make sure that future dates are not overbooked．Close coordination with the sales and marketing department is essential when large groups are booked into a hotel.（4）Uniform Service. Parking attendants，door attendants，porters，limousine drivers，and bellpersons make up the uniform service staff. Out of the entire front office staff，uniform service personnel have the greatest degree of contact with guests．They meet，greet，and help gueststo the front desk and to their rooms．At the end of the stay，they take guests to the cashier，out the front door，and Into their transportation.（5）Housekeeping．The primary front office support department is housekeeping. The fundamental goals of this department are to provide vacant and ready rooms，to clean occupied rooms，and to help the front office keep the status of every room current．(In Chapter 8，you will learn about methods of communication between the front office and housekeeping．) An executive housekeeper is in charge of the department．which often has more personnel than any other department in the rooms division of the property. he executive housekeeper may be assisted by inspectors，room attendants a 1aundry manager?“housemen” and．if the department is large enough，an assistant housekeeper. Some properties may even employ seamstresses and storeroom supervisors．Room attendants，also called maids or floor housekeepers，are assigned to specific sections of the hotel．Each day，the executive housekeeper assigns the room attendants certain rooms to clean within their sections．The quota per room attendant may range from8 to 18 rooms a day depending on the level of service expected，the room size，the tasks required, and the degree of assistance given to the room attendant．If the hotel has its own laundry，its staff takes care of the property’s linens and，frequently，the food and beverage linens as well．In larger properties，the laundry equipment can be quite complicated．It may include folding and ironing machinery in addition to commercial washers and dryers．Technical skills are required to operate the equipment，but automation has simplified the formerly tedious tasks of mixing soaps and detergents.As you can see, in a large property there are many positions with a considerable separation of job duties. That is, the front clerk’s only duties are to check people in and to keep the room rack current. The cashier only handles money, posts charges, and checks people out of the hotel. The mail and information clerk is only responsible for messages, Wake-up calls, giving directions to guests, and filing. Telephone operators work exclusively at the switchboard, and reservations clerks just take reservations and keep reservation records in order. If the property is computerized, each of these employees’ terminal access may be restricted to those areas pertinent to their functions. In some instances, even with shared computer terminals, every employee has an access code that only permits them to enter data for their function.While the same functions are performed in a mid-sized property, there are fewer employees and job duties are typically combined. In this particular organizational structure, the front desk person performs the duties of the receptionist, cashier, and mail and information clerk. The desk person may even have to assume the responsibilities of the telephone operator or the reservationist in their absence. To alleviate the pressure of busy periods，two or three desk clerks may be on duty at the same time．The separation of duties 1S generally not formally declared—rather，each person is assigned the same duties．However the desk clerks may informally decide among themselves that one person will check guests in and handle the telephone，that another will check guests out and post charges，while the third handles reservations，messages，and so forth..The organization of a front office in a small hotel is quite similar to a mid-sized one．The major difference is that in a small property if the desk clerk becomes overburdened，usually 0nly the manager or accountant can provide assistance．In a small hotel，the desk person often performs nearly all the functions with few other staff members to assist. In addition，management is frequently much more involved with the details of the front office operation。
瑞士四大酒店管理专业院校大盘点
瑞士四大酒店管理专业院校大盘点酒店管理专业作为全球十大热门专业之一，以带薪实习、高薪就业而备受学生的欢迎。
旅游、酒店和休闲产业是世界上发展最迅速和增长最快的产业之一，而中国市场的增长则最为迅速，酒店高级管理人才年薪高达百万。
近年来，随着北京奥运会、上海世博会、广州亚运会等大型活动的举办，加快了国内酒店业的转型升级，优秀的酒店管理人才成为了香馍馍，使得申请赴瑞士、法国等世界知名酒店管理学校留学的学生逐年增加。
下面就这些瑞士知名酒店管理学校做个盘点，希望能给想要去念酒店管理专业的学子一些参考(以下院校排名不分先后)。
·瑞士酒店管理旅游学院集团下属SHMS、IHTTI、HIM三个酒店管理学院，其中SHMS 是瑞士最大的酒店管理学校，IHTTI是瑞士早期创立的酒店管理学院之一，HIM是瑞士最早以英语为授课的酒店管理学院之一，SHMS、IHTTI、HIM均是瑞士权威酒店学院协会会员，校舍前身都是当地着名的四星级、五星级酒店·瓦岱勒酒店管理学院(瑞士校区)INSTITUT VATEL - INTERNATIONAL HOTEL & TOURISM MANAGEMENT SCHOOL曾排名欧洲10大酒店管理教育学院中第二，获得世界酒店服务业(最佳培训课程)大奖，荣获2007年度IFOP评比欧洲酒店与管理学院毕业生就业率第一名，提供在知名酒店带薪实习机会·瑞士DCT国际酒店及商业管理学院DCT International Hotel&Business Management School世界上颇具声望的专业酒店管理学院之一，坐落于瑞士的德语区，全英文授课的同时，学生可进修德语，学生可在DCT获得马萨诸塞大学的酒店与旅游管理专业学士学位，毕业生可获国际学分转入美、英、澳等国际大学·瑞士恺撒里兹酒店管理学院Cesar Ritz Colleges Switzerland世界顶级的酒店管理学院，得到联合国世界旅游组织认证的12所酒店管理学院之一，参与瑞士政府在2004年和2006年冬季奥运会以及2008年北京奥运会的组织安排工作，每年定期在校内召开两次世界酒店人才招聘会。
英文自我介绍酒店管理专业
英文自我介绍酒店管理专业Self-Introduction for Hotel Management Program.Good day, esteemed members of the admissions committee. As I stand here, eager to embark on the journey of further education in hotel management, I am reminded of the numerous experiences that have shaped my passion and prepared me for this opportunity.My journey in hotel management began at a tender age, when I would accompany my parents on their business trips and stay in various hotels. The interactions with the staff, the attention to detail in service delivery, and theoverall ambiance of these hotels fascinated me. Over time,I realized that managing a hotel was not just about managing rooms and facilities; it was about creating memorable experiences for guests and fostering a culture of excellence within the organization.My academic background has been tailored to complementmy interest in hotel management. I completed my undergraduate studies in Business Administration with a concentration in Hotel and Tourism Management. During my undergraduate studies, I gained a fundamental understanding of the principles of hotel operations, revenue management, and guest relations. I also completed several internshipsin different departments of hotels, which gave me hands-on experience in various operational areas.One of the most significant aspects of my undergraduate experience was the opportunity to participate in a study abroad program in Switzerland, which is renowned for its excellence in hotel management education. During this program, I had the privilege of visiting several top-tier hotels and resorts, interacting with industry experts, and learning about the latest trends and best practices inhotel management. This experience broadened my perspective and deepened my understanding of the global hotel industry.Upon graduating, I decided to pursue a career in hotel management, and I have been fortunate enough to work in several hotels in different capacities. My first job was asa Front Office Executive, where I was responsible for handling guest reservations, check-in and check-out procedures, and providing information about hotelfacilities and services. This role gave me excellent communication skills and the ability to handle pressure during peak seasons and special events.I then moved on to become a Revenue Management Analyst, where I was responsible for analyzing market trends, predicting demand, and setting room rates to maximize revenue. This role required a high level of analyticalskills and attention to detail, which I honed through constant monitoring of market data and adjusting strategies accordingly.Most recently, I had the opportunity to serve as an Assistant Hotel Manager, where I was responsible for overseeing the operations of various departments and ensuring the smooth running of the hotel. In this role, I developed strong leadership skills and learned how to manage a team of professionals, delegate responsibilities effectively, and make informed decisions under pressure.Throughout my career, I have always strived to excel and contribute to the success of the organizations I have been part of. I have received several recognitions for my performance, including being named the "Outstanding Employee" in my previous hotel.As I look forward to my graduate studies in hotel management, I am excited about the opportunities it will bring to further develop my skills and knowledge. I am particularly interested in exploring areas such as sustainable tourism, technology in hotel operations, and strategic management of hotel chains. I believe that these areas will be crucial in shaping the future of the hotel industry and I am eager to contribute to this transformation.In conclusion, my passion for hotel management, coupled with my academic background and professional experience, has prepared me well for this program. I am looking forward to the challenges and opportunities that lie ahead and I am confident that I will emerge stronger, more knowledgeable,and ready to take on the leadership roles in the hotel industry. Thank you for considering my application, and I look forward to the possibility of joining your esteemed institution.。
康奈尔大学酒店管理硕士详细介绍
康奈尔大学酒店管理硕士详细介绍康奈尔大学酒店管理硕士详细介绍学位要求酒店管理硕士〔MMH〕课程的学位要求包括核心课程、以行业为中心的专业开展经历、实习和选修课，使您可以专注于某个专业领域。
您将在三个学期〔秋季、春季、秋季〕内获得酒店管理硕士学位，并至少完成 48 个学分。
商业和酒店原那么以及行业时机在整个方案中无缝集成。
MMH 课程顺序和要求秋季：第一学期在 MMH 方案的第一个学期，您将修读 15 个学分的必修课程，其中包括核心课程和体验行业时机。
您最多可以修读三个额外的选修学分，最多可修读 18 个学分。
HADM 7230 - 公司财务〔3〕HADM 7240 - 会计原理〔3〕HADM 7030 - 运营管理〔3〕HADM 7430 - 效劳营销管理〔3〕HADM 7271 - 领导力和道德我〔1.5〕HADM 6100 - 院长出色系列讲座〔1.5〕选修课〔最多 3 个学分〕春季：第二学期在 MMH 方案的第二学期，您将修读 12 个必修课学分和最多 6 个选修课学分，最多 18 个学分。
课程结合了商业原那么和酒店管理课程。
HADM 7510 - 房地产开发和规划〔3〕HADM 7610 - 管理沟通〔3〕HADM 7820 - 人力资管理〔3〕HADM 7272 - 领导和道德 II 〔1.5〕HADM 7950 - 大师班〔1.5〕选修课〔最多 6 个学分〕夏季：完成实习在第二学期和第三学期之间，您将完成至少 8 周至最长12 周的实习。
实习必须在酒店或相关行业。
在实习期间，您将获得理论经历和技能，探究职业道路，为您的赞助组织提供直接价值，扩展您的网络，并通过应用您在课堂上所学的知识来加强您的教育。
完成后，您将介绍您的实____结和对经历的反思。
暑期实习是该方案的关键要素，可让您进一步定义、重新承诺或改变您的职业方案。
在此处理解有关实习和职业成果的更多信息。
秋季：最后一个学期在 MMH 课程的最后一个学期，您的大局部课程将是您选择的选修课。
酒店管理专业的英文范文
酒店管理专业的英文范文Hotel management is a field that involves overseeing the overall operation of a hotel, resort, or hospitality establishment. Professionals in this field are responsiblefor ensuring that guests have a positive experience during their stay, and they also work to maximize the hotel's profitability.One of the key responsibilities of hotel management is to oversee the daily operations of the hotel. This includes managing the front desk, housekeeping, maintenance, and food and beverage services. Hotel managers are also responsiblefor setting and achieving financial goals for the hotel, such as increasing revenue and controlling expenses. They may also be involved in marketing and promoting the hotel to attract new guests and retain loyal customers.In addition to overseeing the day-to-day operations, hotel management professionals also play a crucial role in ensuring the overall satisfaction of guests. This includes addressing any complaints or issues that may arise during a guest's stay, as well as actively seeking feedback from guests to continuously improve the quality of service provided.Another important aspect of hotel management is staff management. Hotel managers are responsible for recruiting, training, and managing staff members, including front desk clerks, housekeeping staff, and restaurant and bar employees. They must ensure that all staff members are properly trained and motivated to provide excellent service to guests.Hotel management also involves strategic planning and decision making. This may include identifying new business opportunities, such as expanding the hotel's amenities or services, or making necessary changes to the hotel'soperational processes. Hotel managers also work to ensurethat the hotel remains in compliance with industry regulations and standards.In order to succeed in hotel management, professionals in this field must possess a diverse set of skills. Strong leadership and communication skills are essential, as hotel managers must be able to effectively lead and motivate their staff. They must also have strong financial acumen and be able to analyze and interpret financial data to make informed decisions about the hotel's operations.A solid understanding of customer service and the ability to anticipate and meet the needs of guests are also crucial skills for hotel management professionals. Additionally, a background in hospitality or business management can provide the necessary knowledge and skills to effectively manage a hotel.Overall, hotel management is a dynamic and challenging field that requires strong leadership, management, and customer service skills. Professionals in this field play a critical role in ensuring the success and profitability of a hotel, and they have the opportunity to create memorable experiences for guests from around the world.。
介绍酒店经理英语作文
介绍酒店经理英语作文Hotel Manager。
A hotel manager is a person who is responsible for the smooth running of a hotel. They are in charge of the day-to-day operations, ensuring that guests have a pleasant experience and that the hotel is profitable. A hotel manager must possess a wide range of skills, including leadership, communication, problem-solving, and customer service. They must also have a good understanding of the hospitality industry and be able to manage a team of employees effectively.One of the most important duties of a hotel manager is to ensure that the hotel is running efficiently. This includes overseeing the front desk, housekeeping, food and beverage, and maintenance departments. They must ensurethat all departments are working together to provide a high level of service to guests. This requires strong leadership skills and the ability to motivate and inspire a team.In addition to managing the day-to-day operations of the hotel, a hotel manager is also responsible for setting and achieving financial goals. This includes creating and managing budgets, analyzing financial reports, and making strategic decisions to ensure the hotel is profitable. They must also be able to identify areas for improvement and implement changes to increase revenue and reduce costs.Customer service is another key responsibility of a hotel manager. They must ensure that guests are satisfied with their stay and address any issues or complaints that may arise. This requires strong communication skills and the ability to handle difficult situations with professionalism and grace.In order to be successful as a hotel manager, one must have a strong understanding of the hospitality industry. This includes knowledge of industry trends, customer preferences, and best practices for hotel management. They must also stay up to date on new technologies and innovations that can improve the guest experience andstreamline operations.Overall, a hotel manager plays a critical role in the success of a hotel. They must possess a wide range ofskills and be able to effectively manage the day-to-day operations, achieve financial goals, and provide exceptional customer service. It is a challenging and rewarding career that requires dedication, hard work, and a passion for hospitality.My Role as a Hotel Manager。
酒店管理招待英语作文
酒店管理招待英语作文Hotel Management and Hospitality English。
As the world becomes more connected, the hospitality industry has become increasingly important. Whether you are running a hotel, restaurant, or other hospitality-related business, you need to be able to communicate effectivelywith guests, staff, and other stakeholders. This is where hotel management and hospitality English come in.Hotel management and hospitality English are twodifferent but related fields. Hotel management refers tothe management of hotels and other accommodation facilities, while hospitality English refers to the language and communication skills needed to work in the hospitality industry. Both are important for anyone working in the hospitality industry, whether you are a manager, front desk staff, or waiter.To be successful in hotel management and hospitalityEnglish, you need to have a good understanding of the industry and its customers. You also need to be able to communicate effectively with a wide range of people, including guests, staff, and suppliers. This requires a range of skills, including language skills, interpersonal skills, and management skills.One of the key skills needed in hotel management and hospitality English is the ability to communicate effectively with guests. This includes not only speaking and writing in English, but also understanding the cultural norms and expectations of different guests. For example, guests from different countries may have different expectations about service, food, and accommodation. To provide the best possible service, hotel staff need to be able to understand and respond to these expectations.Another important skill in hotel management and hospitality English is the ability to manage staff effectively. This includes hiring, training, and motivating staff, as well as managing their performance. Effective communication is essential for all of these tasks, as wellas for resolving conflicts and dealing with difficult situations.In addition to these skills, successful hotel managers and hospitality professionals need to be able to adapt to changing circumstances and trends. This requires a willingness to learn and to stay up-to-date with the latest developments in the industry. It also requires a commitment to providing the best possible service to guests, even in challenging circumstances.Overall, hotel management and hospitality English are essential skills for anyone working in the hospitality industry. Whether you are a manager, front desk staff, or waiter, you need to be able to communicate effectively with guests, staff, and other stakeholders. By developing your language, interpersonal, and management skills, you can build a successful career in this exciting and dynamic field.。
酒店管理生活英文词汇
酒店管理生活英文词汇Hotel Management Life English VocabularyIntroduction:The hospitality industry is a large and important sector of the economy. With the increasing number of people travelling for business or pleasure, the demand for hotels and other accommodations is constantly on the rise. Therefore, hotel management as a profession has become increasingly popular. In this field, communication skills and the ability to understand the nuances of the English language are critical, as it is the most widely spoken language in the world. To be successful in the hotel industry, one must have a good knowledge of hotel management life English vocabulary.Hotel Terminology:• Room Types: There are various types of hotel rooms available for guests, such as single room, double room, suite, studio, twin room, triple room, and so on.• Room Amenities: These refer to the amenities available in each room such as toiletries, towels, bathrobes, slippers, hairdryer, tea and coffee making facilities, mini-fridge, TV, air conditioning, etc.• Reservation: This is the process of making a reservation for a hotel room. This process usually requires the guest’s name, contact information, preferred room type, arrival and departure dates, and payment method.• Check-In/Check-Out: This is the process of checking in or out of a hotel. During check-in, the guest is required to provide identification and payment information, while during check-out, the guest settles the final bill and returns the room key.• Housekeeping: The departm ent responsible for cleaning and maintaining the hotel rooms, including linens and towels.• Hotel Departments: There are various departments within a hotel such as Front Office, Housekeeping, Food and Beverage, Accounting, Sales and Marketing, and so on.• Guest Services: These are services provided by the hotel for the convenience of the guests such as room service, laundry service, business center, concierge, shuttle service, and so on.• Meal Plans: These refer to the different types of meal plans available for guests such as all-inclusive, breakfast included, and half-board.• Hotel Policies: These are the rules and regulations that guests are required to follow during their stay, such as smoking policies, pet policies, noise policies, and so on.Hotel Management Techniques:• Guest Service: Providing excellent guest service is one of the most important aspects of hotel management. This includes anticipating guests’ needs and providing personalized service to ensure that guests have a memorable experience.• Marketing and Sales: It is important for hotels to market their services effectively to attract potential guests. This includes creating a strong brand, engaging with customers online, and developing relationships with local businesses.• Revenue Mana gement: This involves managing and optimizing revenue streams such as room rates, food and beverage sales, and banquet services to maximize profits.• Human Resource Management: This involves managing and training hotel staff to ensure that they are providing excellent service to guests. Additionally, HR managers are responsible for recruiting, hiring, and evaluating staff.• Risk Management: This involves managing risks associated with running a hotel business, such as security risks, safety risks, and legal risks.Conclusion:In conclusion, hotel management life English vocabulary is essential for anyone working in the hospitality industry. The ability to communicate effectively in English is crucial as it is the most widely spoken language in the industry. Understanding hotel terminology and management techniques is also important inorder to provide excellent guest service and ensure that the hotel operates smoothly and efficiently. The hotel industry is a dynamic and exciting field, and those who excel in it have a deep knowledge and understanding of hotel management life English vocabulary.。
超五星级酒店服务指南(中英文版)
目录总经理致辞大堂服务GRAND LＯBBY SＥＲVICＥS1.大堂经理Assistant Ｍanagｅr2．问讯∕留言Iｎformation ∕ Message３.预订∕接待Ｒesｅrｖａtｉon ∕Ｒecｅption４.收银∕结账Ｃashier5.外币兑换FoｒeｉgｎCurreｎｃy Exｃhange6.信用卡ＣreｄiｔＣard７.退房时间Check—oｕt Ｔimｅ8.客房门卡Room Card９.行李服务Ｌｕggａge Ｓｅrｖｉcｅ１0.大堂保险箱Loｂby Ｓafe box1１．商务中心BuｓinesｓCｅnｔer12.商场Ｓｈopping Cｅnteｒ1３.残疾人士设施HandicappｅｄFａｃilitiｅs14．擦鞋服务Sｈoe—Shine Serviｃe15.花店Ｆloｗer Shop16.租车Car Hｉrｅ17．着装Ｄresｓing18．停车Pａrking19.行政楼层接待处Eｘeｃuｔiｖe FloorＲｅcｅptｉoｎGUＥST ＲOOＭSERＶICＥS 1. 客房中心Hｏｕsekeｅping Center2．房间清洁服务RｏoｍＣlｅaning3. 房间夜床服务Ｔurｎ-down Seｒvice４.洗衣服务LaｕndrｙＳervｉｃｅ5．小酒吧Mini—Bar6. 房间加床服务Exｔｒa Bed7. 送餐服务ＲｏoｍServicｅ8.擦鞋服务Ｓhｏes—shine Service９．叫醒服务Ｗake—ｕp Calｌ１0．饮用水Ｄriｎking Waｔer１1．电话Teｌephoｎｅ１2．电吹风ＨaiｒＤryｅr１3.冰块Ice Cube１４.电熨斗/烫衣板Iron / Irｏn Bｏard15．房间保密/电话免打扰１6．失物招领Loｓt Aｎd Fｏuｎd１７．电视节目ＴV Cｈannel18．网上漫游Ｉnｔernet Ｓeｒviｃe19.空气调节Aｉr Conditionｅr2０.电源总开关Ｅnｅrｇy Saver2１.电源说明PoｗeｒSｕpｐｌy2２.无烟楼层Non-ｓmokｉｎｇflｏor23．医疗服务ＣliｎiｃServicｅ24.环境保护Envirｏnmental Protecｔion25．紧急情况EmｅrgeｎcyFＯOD&ＢEVERＡGＥSERVICES1.宴会预订Bａnｑｕet Reserｖatｉon2．大堂吧Loｂby Bar3. 西餐厅Ｗestern Restauraｎｔ4. 行政酒廊Executｉve Lounge5．中餐厅Chinese Restauｒant６．日韩餐厅Jａpaneｓe＆Korean Restaurant7．洗浴自助餐厅Bath buffet Ｒestauｒant8．会议室Conference Ｒｏom9. 送餐服务Room Servｉcｅ会馆服务HEALTH＆ＥＮTERＴAIMENT SEＲＶＩＣＥ1．洗浴Bａtｈe２．游泳馆Swimｍing Pｏol3．健身房Gymnａsｉum Ｃentｅｒ4．电影厅Fｉlm Haｌl5.休息厅Ｌouｎge6.游乐区GａmｅAreａ7．棋牌室Ｃｈess and Mａhjong Room8．ＳPA理疗室安全指南SAFETY DIＲＥCTＯＲY1. 遵守措施2．宾客注意事项Ｇuesｔ’s Ｎoticeｓ3. 安保Safeguaｒｄ4. 火警Fire Ｐrevｅｎtiｏn5．火警须知Fire ａｌaｒｍｎｏtice电话指南TＥLEPＨＯＮＥDIREＣTＯRY1．拨打客房电话Ｒoom to Room Calｌs2．拨打外线电话Ｏutside Ｃalls3．国内直拨电话DDD Calｌs4．国际直拨电话IDＤCaｌｌs5．国内、国际直拨须知IＤD＆DDD Sｅrvｉce Gｕide６. 国内、国际长途电话区号ＩDD&DDＤDＩＲECTＯRY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的宾客:欢迎您下榻张家口金龙国际饭店！您的到来,我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。
深圳威尼斯皇冠假日酒店管理培训生项目
•Teamwork •Impact & Influence •Customer Focus •Problem Solving & Decision Making
•Impact & Influence •Planning & Organizing •Drive for Result •Implementation
Recruitment
Orientation
On-the-Job Training &
Training
Development
Performance Succession Management Planning
Human Resources Training & Development Finance Sales and Marketing Food and Beverage Front Office Housekeeping
11
Performance Management
Recruitment
OriБайду номын сангаасntation
On-the-Job Training
Training & Development
Performance Succession Management Planning
• Performance Planning • Mid Year Performance Reviews • Annual Performance Reviews
1. Competency
•CBI Interview •Presentation
4. Fit •Group Exercise
CPSZ Management
培莘支招：全球带薪实习,这些酒店管理院校你不可错过
全球带薪实习，这些酒店管理院校你不可错过随着我国经济的发展,国内酒店业在良好的机遇的同时,也面临越来越严峻的挑战。
酒店业的发展对合格人才的需要越来越多。
但众所周知，国内酒店管理教育注重理论教育，实践方面的教学颇少。
酒店管理教育国际化的需求越来越强烈，众多学生和家长开始把视野投到海外。
海外酒店管理院校通常实行理论授课加带薪实习的教学模式，以使学生更快地消化所学理论知识，并在全球带薪实习中得到历练。
通过全球带薪实习，学生既可获得宝贵的海外工作经验，对个人未来发展工作就业很有帮助，又可降低留学成本，还能提高外语语言使用能力。
接下来由培莘教育的小编给你推荐全球带薪实习的酒店管理院校，别错过哦！培莘教育顺应市场要求，开设全球酒店管理留学项目（Hospitality Management），合作的酒店管理院校覆盖欧洲地区、太平洋地区、以及大西洋地区，包括瑞士、英国、荷兰、意大利、迪拜、新加坡、马来西亚等国家。
项目多样，课程丰富，可以为不同学历背景的学生提供私人订制的升学途径和院校申请方案。
酒店管理项目(Hospitality Management)有诸多申请经验丰富的留学顾问，为学生提供专业、贴心、周到的申请服务。
SEG瑞士酒店管理教育集团注：SEG瑞士酒店管理教育集团旗下5所大学分别是SHMS瑞士酒店管理大学、IHTTI瑞士纳沙泰尔酒店管理大学、HIM 瑞士蒙特勒酒店工商管理大学、CR瑞士恺撒里兹酒店管理大学、CAA瑞士库林那美食艺术管理大学瑞士的酒店管理大学除了为学生营造良好的理论学习环境以及提供优质的教学条件外，更关注学生的专业实习与学成后的就业之路，比如瑞士最大的酒店管理教育集团SEG在开学不久便对学生进行实习与就业指导，并专门设立就业指导中心，以协助学生联络实习及就业岗位，成为学生与国际星级酒店沟通的重要桥梁。
SEG酒店管理教育集团在每年的3月和10月都会举办两次大型国际招聘会(IRF，International Recruitment Forum)，邀请到场的有来自全球各地的国际星级酒店，其中包括凯宾斯基酒店集团、凯悦酒店集团、维也纳国际酒店集团、四季酒店集团、美国迪斯尼集团、香格里拉酒店集团、迪拜亚特兰蒂斯酒店等，还有来自其他行业的知名企业。