8D Report(English)
问题改善报告8D（中英文）
问题改善报告8D（中英文）Batch Qty 批量数Remark 备注Action Start Date实施日期Action Start Date实施日期Action Start Date实施日期8D Report 问题改善报告Verification Result 验证结果:Attachment 附件:Involved site(customer,own plant and supplier)涉及的工厂(客户，自己和供应商)Attachment forsupplement 补充附件:Defect Description 不良描述:(5W2H 方法，who,when,what,where,why,how,how many)Influence to customer( list potential influence such as line stop,production disturbed,call back and compensation)对客户的影响（列出可能的影响，如停线，生产干扰，召回及赔偿等）Other Actions 其它措施：Resp.责任人Other similar parts/portal 存在风险的其他产品／平台Resp.责任人D3.Implement & Verify Interim Containment Action(s)围堵措施Actions to protect customer and hold suspact parts采取措施保护客户并遏止任何可疑物品(挑选结果:时间，日期，挑选总数，拒收数量）Resp.责任人D2. Define the Problem 定义问题Part Number 零件号Part Name 零件名称Defect Qty 不良数Defect Rate 不良率Team members 小组成员Dept/Role 部门/职位Team members 小组成员Dept/Role 部门/职位Complaint from 投诉方：Issue to 被投诉方:D1. Identify Team Member/Roles & Responsibilities 小组成员/职能Champion 组织者 :Leader 组长 :CAR TypeComplain Number投诉编号：Complain Date 投诉日期：Complain Title 投诉主题:Problem OccuringDate问题发生时间:在制品Parts in Process Supplier IssueCustomer Complaint客户处产品Parts in Customer 库存品Parts in Store供应商处产品Parts in Supplier 在途品Parts under Shipping。
8D报告(中英文)
Team Member/小组成员：
Approvl/核准：
Root Cause/根本原因：(description of technical or logistical background/技术或内在联系)
Analysis/分析：Approvl/核准：
Containment Action(s)/补救措施：
Define Problem/问题描述：(all relevant data like failure description, failure rate, line or incoming failure - filled-in by customer)
(所有相关数据比如缺陷描述,缺陷比率,在线或进料缺陷-客户提供)
公司LOGO
公司英文名称
公司中文名称
Date/日期：
Complaint No./客诉编号:
8D Report（Customer Complaint）/ 8D报告(客户抱怨)
Company/公司：Linkman/联系人：
Model Name/机型名称：Complaint Date/抱怨日期：
Purchase Order No./定单号：Delivery ./出货日期：
Fill in/填写：Approvl/核准：Send/发送：
Corrective Action/纠正措施：(short-term and mid-term actions/短期及中期预防措施)
Fill in/填写：Approvl/核准：Send/发送：
Verify Corrective Actions/确认纠正措施：(indication that corrective actions are covering the defined problem/
8D报告中英文版
8D REPORTPlant ( use SAP plant codes)公司（采用工厂代码）Notification # 投诉号Customer 客户Customer complaint # 客户抱怨编号Originator 编制Sales Order/PO # 销售订单号Date: 日期Date Due: 截止日期Product(s) Affected 涉及产品S/N (If Applicable) 产品序列号（如果需要）Supplier 供应商Supplier Part Number 供应商产品编号Material (if applicable)原材料（如果需要）Supplier CAR 供应商8D Internal CAR 内部8D Inter-Entity CAR 内部个体8D Customer CAR 客户（外部）8D1. CAR Team Members: (team members assigned to investigate and resolve the CAR issue)纠正预防措施团队成员（确定团队成员调查和分析问题）2.Problem Description: (from the CAR Team)问题描述（通过CAR团队得知）Photo, sketch or data describing the issue: (from discovery of issue and CAR Team investigation)通过照片，草图或者数据来描述问题（通过问题发现和团队调查）3． Containment Actions: (by CAR Team organization)紧急措施（通过团队讨论）4． Potential Root Causes: (that may have caused the CAR issue)潜在根本原因（可能导致问题发生的原因）5.Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have identified the real root cause. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cause)调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因）6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from the problem until permanent corrective action is implemented. Provide evidence of the effectiveness of these actions WHO,WHAT,WHERE,WHEN,HOW)紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。
8D分析详细报告(中英翻译)
（如果有任何说明/附件）（图-1）A. 3Way5Why Methodology（3Way5Why 方法论）No 问题点描述1way 2way 3way 4way 5way1按键功能不良（脏点，水印，白点）/Poor functional key(dirty dot, watermark,white dot）LUPHi人员是否清楚注意事项.(清楚)/ If LUPHistuff are clearabout mattersneedingattention(clear)有没有对应的SOP；（有）/ If LUPHihas thecorrespondingSOP；（yes）有没有相应的培训教育；（有）/ If LUPHihas thecorrespondingprofessionaltraining；（yes）制程中有没有发现此类不良；（有）/ If LUPHIfinds thisproblem inmanufactureprocedure（yes）其它客户有没有反馈类似问题；（较少发生）/ IfLUPHi getsothercostomer’sfeedback likethis；（rarely）C.再现解析：1、通过对客退品分析具体如下：/ The analysis of the return goods as follow：■解析项目：常规测试按键不导通（5PCS）/ analyse program：the button can not connect with normal test(5PCS).■解析结果：analyse result：■发生根本原因：线路断线导致按键失效：（如图-2）/primary cause: the circuit breaks line leads the circuit can not work(as picture 2);■影响因素：/ reason：①、反复多次折弯导致；/the circuit bends many times；②、线路银浆剥离导致；/ the circuit silver paste fall off；③、线路不够柔韧；（线路印刷2次光固(感光固化)UV厚度达到0.21MM）/ the circuit is not enough soft(the circuitUV thickness leads to 0.21mm with printing 2 times);（图-2）/(as picture 2)说明：“/”标示位置为PIN折弯后形成的痕迹，线路漏电路线为分析原因造成。
问题改善报告8D(中英文)
Batch Qty 批量数Remark 备注Action Start Date实施日期Action Start Date实施日期Action Start Date实施日期8D Report 问题改善报告Verification Result 验证结果:Attachment 附件:Involved site(customer,own plant and supplier)涉及的工厂(客户，自己和供应商)Attachment forsupplement 补充附件:Defect Description 不良描述:(5W2H 方法，who,when,what,where,why,how,how many)Influence to customer( list potential influence such as line stop,production disturbed,call back and compensation)对客户的影响（列出可能的影响，如停线，生产干扰，召回及赔偿等）Other Actions 其它措施：Resp.责任人Other similar parts/portal 存在风险的其他产品／平台Resp.责任人D3.Implement & Verify Interim Containment Action(s)围堵措施Actions to protect customer and hold suspact parts采取措施保护客户并遏止任何可疑物品(挑选结果:时间，日期，挑选总数，拒收数量）Resp.责任人D2. Define the Problem 定义问题Part Number 零件号Part Name 零件名称Defect Qty 不良数Defect Rate 不良率Team members 小组成员Dept/Role 部门/职位Team members 小组成员Dept/Role 部门/职位Complaint from 投诉方：Issue to 被投诉方:D1. Identify Team Member/Roles & Responsibilities 小组成员/职能Champion 组织者 :Leader 组长 :CAR TypeComplain Number投诉编号：Complain Date 投诉日期：Complain Title 投诉主题:Problem OccuringDate问题发生时间:在制品Parts in Process Supplier IssueCustomer Complaint客户处产品Parts in Customer 库存品Parts in Store供应商处产品Parts in Supplier 在途品Parts under Shipping。
8D报告(中英文)
iscipline 8.Customer satisfaction degree)
第一批产品满意程度：yes( ) no( ) 与客户_________联系，确认此批出货产品有/无以上不良现象。
备注(Memo)
编制 Made by：
审核 Approved By：
审核日期 Approved Date：
供应厂商 （Supplier)
产品名称 （Part Name)
1、小组成员(Discipline 1.Team Members)
部门(Dept)：
QA
生产
姓名(Name)：
2、问题描述(Discipline 2. Problem Description)
检验数 （ Qtv Ins)
不良数 （Qtv Rei)
工程
3、即日纠正措施(Discipline 3. Immediate Containment Actions)
NO.
暂时补救的纠正措施(Immediate Containment Actions)
1
2
4、明确和核实根本原因(Discipline 4.Define and Verify Root Causes)
XXX铜业有限公司
8D报告
主题 (Subject) 发生地点 (Occurred Site)
（CA report in 8D format)
投诉类型 （Rea
For CA)
发生时间 （Occurred Time)
总批量数（Occurred Qty)
客户(Customer)
产品编号 （Part Number)
5、永久性纠正措施(Discipline 5. Permanent Corrective Actions)
8D报告-中英文版
缺乏清楚 的优先级
Discovering the Problem发现问题
A problem occurs when the actual outcome of a process deviates from its expected outcome.当流程的实际结果偏离预期的的结果时问题发生
A problem becomes known when its effect is experienced. The cause of a problem is always a previous event in time.当经历过 结果时问题才会被大家知道.问题的原因永远是以前发生过才知道
The Planned Systematic Process to Resolve (not mask) a Problem. 有计划的系统的流程来解决(而不是掩盖)问题
teamrolescontinued团队角色facilitator协调员encouragesotherteammembersexpressviewswaitsuntillaterexpresspersonalviews鼓励所有团队成员表达观点并等到最后表达个人观点handlesmeetingprotocolgroupdynamics负责会议草案团队动力teaminteraction监控团队交流membersfocusedcommunicationprocessratherthancontent更关注沟通过程而不是内容recorder记录员takingnotesduringactionitemsassignments在会议中作笔记并在会后发布会议纪要和被指派的措施项目collectingprojectdocumentsprojectfile负责收集项目的文件和数据并整理成一个项目文件包4020052006eatoncorp
8D Report-中英文
发布者
8D报告
零件名称
报告编号： 日期：
不合格数量
图号
订单号
供货数量
零件编号
系列号
供应商
D1、组建团队 团队组长 团队成员 部门 D2、详细的不合格描述：
不良品
D3、临时措施： a、围堵措施
良品
1、时间： 2、发生地点： 3、什么问题： 4、认发现的： 5、有什么影响： 6、调查总结：概括通篇内容， 让客户可以一目了然看出分析结论
鱼骨图分析
a、发生原因分析
料
机
8D报告
b、流出原因分析
报告编号： 日期：
人
料
机
人
测 a、发生原因分析
问 题
调查发现为人机料法环测其中一个原因
环
造法成故障产生，则在该片画圈圈测
环
b、流出原因分析
问 题
法
D5、纠正措施 a、针对发生原因的改善 1、措施可执行、可落地，有证明性图片
b、针对流出原因的改善 1、措施可执行、可落地，有证明性图片
D6、措施执行效果：
责任人/完成日期 责任人/完成日期 责任人/完成日期
8D报告
D7、预防再发生： a、预防措施
若没有预防措施则可删去该行 但需注意：删去该行则后面的序号需要调整 （如删去预防措施一行，则文件修订的序号由 原本的b改为a），以此类推
b、文件修订 文件类型
作业指导书 检验指导书
PFMEA 控制计划
责任人/完成日期
b、库存检查结果
客户端
处理方式
责任人： 完成日期：
第三方物流
处理方式
责任人： 完成日期：
在途数量
处理方式
8D报告(中英双语)
外部小组
组长
小组成员
External team
Team Leader
2. 问题描述 Problem Description:
Team Member(s)
起草 Prepared By:
批核 Approved By:
完成日期 Completed Date:
2020.2.16
外销许丽君经理投诉南非订单根据工程给的资料重量计算是11.195吨，实际海关检查的重量是12.995
8D REPORT 8D 报告
主 题： Subject: 发生地点 Occurred Site:
客户名称 Customer Name:
外销订单出货箱重及尺寸错误
海关
南非Ellies
发生时间
Occurred Time 供应商/责任单位 Spulier/Responsibility
发行时间 Issued Date:
8. 结案 Problem Closure: 改善绩效或结果有效性的确认 Performance/Results Verification for 改善合乎目标？Meet Objective?
Yes ( ) No ( )
若不符合,则须填写新8D号码 If "No", please mark up the new8D number. 新8D号码 New 8D No.:
批核 Approved By:
完成日期 Completed Date:
2020.2.20
1.SAP系统资料错误；2.
5. 永久纠正措施 Permanent Corrective Actions:
起草 Prepared By:
批核 Approved By:
8d报告英文版
8d报告英文版8D Report – English VersionIntroductionThe 8D Report is a problem-solving approach that is widely used in various industries, with a particular focus on the automotive and aerospace sectors. The 8D methodology involves a team-based approach to identifying, investigating, and resolving quality problems that arise in the manufacturing process. The report provides a standardized approach to documenting the problem-solving process and serves as a tool for continuous improvement.Problem DescriptionThe problem identified is a defect in the product that results in customer complaints. The defect is related to the product's quality, performance, or reliability, and it is affecting the product's sales and customer satisfaction.Team FormationThe team should consist of individuals from various departments, including production, quality assurance, engineering, and management.The team members should have expertise in the problem area and should be able to contribute to the problem-solving process.Problem AnalysisThe team should conduct a thorough analysis of the problem using tools and techniques such as brainstorming, cause-and-effect diagrams, process flow charts, and statistical analysis. The team should identify the root cause(s) of the problem and verify the accuracy of the data.Interim Containment ActionThe team should implement interim containment actions to prevent further occurrences of the problem. The team should assess the effectiveness of the containment actions and their impact on the product and the customer.Corrective ActionThe team should develop and implement corrective actions to address the root cause(s) of the problem. The corrective actions should be timely, sound, and feasible, and they should be based on data and analysis.Preventive ActionThe team should develop and implement preventive actions to prevent the problem from recurring. The preventive actions should address the root cause(s) of the problem and should be based on data and analysis.Team Progress and ReviewThe team should review the progress of the problem-solving process and document the actions taken. The team should verify the effectiveness of the corrective and preventive actions and assess the need for further actions. The team should maintain open communication with all stakeholders, including suppliers, customers, and management.Closure and Follow-upThe team should document the results of the problem-solving process and communicate them to all stakeholders. The team should ensure that the corrective and preventive actions are implemented and that the problem is resolved. The team should conduct follow-up activities to ensure the problem does not recur.ConclusionThe 8D Report is an effective problem-solving tool that provides a structured approach to resolving quality problems. By following the 8D methodology, the team can identify, investigate, and resolve problems in a timely and effective manner, leading to improved product quality, customer satisfaction, and overall business performance.。
8D Report-中英文
列出所有围堵措施，评估围堵措施的效果。
Number potential root causes.将可能的根本原因编号
原材料检测异常。
No
材料使用过程中异常
No
方法Method
生产工艺异常
No
环境Environment
1.生产环境温度、湿度、照明等异常
No
测量Measurement
1检测方法不完善
Yes
2检测结果异常
No
3不了解客户要求
No
Include a validation plan (Document statistical and audit results after implementation). Coordinate numbers with Step 5 to ensure all corrective actions are validated.包括验证计划（措施执行后统计和审核的结果），对应上步中所有措施以确保措施都得到验证
验证时间
Validate plan: Track many batch of parts after apply above actions.
验证计划：在采取以上有效措施后，在进行多个批次产品的入库、发运跟踪验证。
Validation results:
验证结果：
Short term action
短期措施:
Technical Root Causes:技术性根本原因
8D报告(中英文版)
Fax传真: Fax传真:
E-mail: E-mail:
D2
Problem description问题描述
Affected location on production/ 对产品的影响：
Severity不良等级/严重度： D3 Containment action(s)临时措施
Action to products in-process ，products in warehouse and in customers/ 对在制品、库存品和客户处产品的检查和处理 Products in-process/在制品： Products in warehouse/库存品： Products in customers/客户处产品： Other/其它： Responsible负责人： Completed on完成日期： Root-cause analysis根本原因分析 D4 Why could the non-conformity occur?/ 为什么会发生此不良现象？
Completed on完成日期：
D5
Responsible负责人： Completed on完成日期： Potential Corrective actions and proof of effectiveness 确定可能的纠正措施及其有效性的验证:
Responsible负责人： Completed on完成日期： Introduction of corrective actiห้องสมุดไป่ตู้ns and tracking of effectiveness 执行纠正措施及跟踪其有效性: D6 Description of the action(s)/描述该措施：
Date日期： Date日期：