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超五星级酒店服务指南(中英文版)

目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange6．信用卡Credit Card7．退房时间Check—out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities14．擦鞋服务Shoe-Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor ReceptionGUEST ROOM SERVICES 1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn—down Service4．洗衣服务Laundry Service5．小酒吧Mini—Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes—shine Service9．叫醒服务Wake—up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non—smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况EmergencyFOOD ＆BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD＆DDD Service Guide6．国内、国际长途电话区号IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施.若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。

宾客满意度追踪系统

系
- 改进完善网站模块使用，使用户浏览操作更方便，网页排
统
版更合理，更有新意和吸引力。
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7
GUEST SATISFACTION TRACKING SYSTEM
目录
一、前言；二、建立“客人满意度追踪系统”的意义；三、“客人满意度追踪系统”的特点；四、如何运作“客人满意度追踪系统”；五、补充说明；
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8
GUEST SATISFACTION TRACKING SYSTEM
前言
海航酒店的经营理念是“ 用我们的服务创造客人愉悦的经历 …” 以
顾客满意为目标，建立客人“满意度跟踪系统”(GSTS)是海航酒店管理公司了解各成员酒店酒店是否能够满足客人要求的有关信息，作为海航国际酒店管理公司服务品质管理结果的一种监控手段。
踪
员酒店提供了学习运营管理知识和交流工作经验的平台。系统Fra bibliotek.
4
Guest
Satisfaction
Tracking
System
3、更新和完善的主要内容：
•
问卷内容的更新。在原问卷调查的五个方面基础上，调整和补充了部分内容。如，增加了对客人无法评分的选项“不知道”、“安全
客
分；如果客人的问题得到解决但拖延很久扣15分；如果客人的问
满
题未能得到解决扣20分；如果客人遇到问题但没有提出扣5分。本类项目共15个问题。
意
度
- “总体印象”类：计分方法同“客房及服务”类。本类项目共4个问题。
- “客人信息”类：对客人肯定的回答输入“Y”，不肯定的
追踪
回答则不需输入。本类项目共3个问题。
系
“S”填入该问卷数据采集表中，将影响总分，但不影响平均分。每份卷子中，“S”累

Oracle Hospitality Simphony First Edition 产品说明书

Oracle Hospitality SimphonyFirst EditionOracle Hospitality Simphony First Edition is an enterprise hospitality management platform that provides point-of-sale (POS) and back-office functionality on fixed and mobile devices to support stadiums, arenas, and other food and beverage (F&B) operations. Available as a cloud service (Oracle Hospitality Simphony First Edition Cloud Service) or as an on-premises solution (Oracle Hospitality Simphony First Edition Foundation), it enables operational efficiency with centralized management, providing standardized reporting and advanced management controls. Oracle Hospitality Simphony First Edition is highly scalable; it can support thousands of workstations or single property operations.C O M P R E H E N S I V E P O I N T-O F-S A L EF U N C T I O N A L I T YK E Y F E A T U R E S•Oracle Hospitality Simphony First Edition Cloud Service available in the cloud to provide agility while reducing IT costs•Oracle Hospitality Simphony First Edition Foundation available on premises, making it ideal for every environment•Ability to continue trade if internet connection is lost•Mobile enabled with multiple hardware options for flexibility •Centralized management of menus, pricing, and promotions•Flexible order management controls to suit all environments•Powerful reporting for comprehensive real-time data accessible by mobile device•Kitchen management functionality for consistency and efficiency •Optional services for loyalty and gift cards, inventory, and loss prevention •Integration to online ordering and payment applications •Multilanguage and currency support Modern and MobileElevate the guest experience anywhere with mobile devices for Oracle Hospitality Simphony First Edition. Provide your customers with the freedom of ordering from the comfort of their seats, and stand out from your competition by offering mobile payments that increase customer engagement.Centralize the EnterpriseOracle Hospitality Simphony First Edition provides F&B operators with a centralized solution for simplified, agile management and control. Every POS terminal within the enterprise can be updated from a central location—giving you complete control over menus, pricing, and promotions. This enables a consistent guest and brand experience, while removing your dependency on a property expert at every location who understands how to make changes. Centralization also enables changes to be planned and tested weeks and months in advance so that rollouts are smooth and on time.Streamlining Food and Beverage OperationsOracle Hospitality Simphony First Edition was designed to serve and enhance the F&B industry. It features a multitude of functions created specifically for hospitality, including tools to ensure timely guest seating, food delivery, and loyalty tracking:∙Ensure your future orders will always be on time. Oracle Hospitality Simphony First Edition automatically sends online and call-ahead orders to the kitchen based on when they are needed.∙Ensure accurate food delivery with the seat management feature. With this functionality, any staff member is able to deliver food to a specific seat, and eachguest can receive a separate check.K E Y B E N E F I T S•Choose cloud or on premises to suit your enterprise•Take guest engagement to a new level with POS that extends to mobile •Maximize consistency through centralized management, increasing efficiency and customer satisfaction •Bring ideas and innovations to market faster with increased speed and agility•Manage multiple operation styles within one enterprise•Maximize ROI with additional modules for loss prevention, loyalty, and inventory•Exceptional integration functionality—leverage APIs for mobile payments, online ordering, and more ∙Easily manage multiple courses. Oracle Hospitality Simphony First Edition can automatically trigger a fixed-price menu based on the seat and items ordered,eliminating the need for multiple menu creation.∙Maximize efficiency and quality with kitchen management functionality.Enterprisewide Real-Time Reporting and AnalyticsOracle Hospitality Reporting and Analytics Advanced Cloud Service is an integrated component of Oracle Hospitality Simphony First Edition. It organizes and consolidates business-critical data into easy-to-view reports and dashboards. As a cloud reporting solution, it gives you access to real-time performance data from across your entire enterprise, helping you to make informed business decisions. This data is also made available through inMotion—a mobile app that is a downloadable companion tool to Oracle Hospitality Reporting and Analytics Cloud Service that enables you to see sales, guest numbers, covers, or other key metrics anytime, anywhere.Increase Control with ForecastingOracle Hospitality Simphony First Edition gives you increased control of your business through the forecasting module within Oracle Hospitality Reporting and Analytics Advanced Cloud Service. The forecasting module enables you to track sales and other performance metrics against your expected results, so you can clearly and quickly see where adjustments must be made.Improve Customer Engagement with Gift and LoyaltyOracle Hospitality Gift and Loyalty Advanced Cloud Service is an add-on product that integrates with Oracle Hospitality Simphony First Edition. It enables F&B operators to improve engagement with their guests and encourage customer loyalty. With the gift and loyalty functionality, innovative programs can be easily created and efficiently managed to reward the right customers at the right time.Oversee Inventory for Maximum ProfitabilityInventory is another major cost for any F&B operator, and waste or theft can have a considerable impact on profitability. At the same time, guest satisfaction relies on having sufficient stock to never disappoint a customer. Oracle Hospitality Inventory Management Cloud Service—an add-on module to Oracle Hospitality Simphony First Edition—gives you control of your stock, enabling you to monitor availability and usage without needing to physically check your stores.Monitor Your Business with Loss PreventionImplementing Oracle Hospitality XBRi Loss Prevention Cloud Service with Oracle Hospitality Simphony First Edition enables F&B managers to centrally monitor activity on every POS terminal throughout an entire enterprise. Sophisticated techniques enable unexpected transactions or behavior to be identified and flagged for investigation.Introduce Exceptional Venue ManagementFor stadiums and arenas in North America, Oracle Hospitality Simphony First Edition Venue Management Foundation manages perpetual inventory, goods-out-of-stock2 | ORACLE HOSPITALITY SIMPHONY FIRST EDITION3 | ORACLE HOSPITALITY SIMPHONY FIRST EDITION R E L A T E D P R O D U C T S The Oracle Hospitality suite includes thefollowing:• Oracle Hospitality Reporting andAnalytics Advanced Cloud Service• Oracle Hospitality Gift and LoyaltyAdvanced Cloud Service• Oracle Hospitality InventoryManagement Cloud Service• Oracle Hospitality XBRi LossPrevention Cloud Service• Oracle Hospitality Forecasting andBudget Cloud Service• Oracle Hospitality MarketSegmentation Cloud Serviceaccounting, ordering, receiving, cash pickups, and deposits for events. By trackinginventory before, during, and after each event and comparing it with product movement data from Oracle Hospitality Simphony First Edition, revenue can be accurately tracked with minimal manual effort, while also helping with restocking and shrinkage control. Optimize the Guest Experience in Stadium Suites Oracle Hospitality Suites Management is designed for stadiums and arenas that offer luxury suites to guests. Using this add-on module with Oracle Hospitality Simphony First Edition, guests can preorder F&B packages for delivery to their luxury suites at designated times. Guests can add to their preorders throughout the event and receive a single invoice, ensuring a first-class experience. Grow Your Enterprise Through Innovation Oracle Hospitality Simphony First Edition gives F&B operators the ability to remain at the forefront of innovation. The cloud enables new features and functionality to be speedily introduced across the entire enterprise —no lengthy rollout programs. Through partnerships with third-party solutions, such as mobile payments and online ordering, the latest innovations can be introduced, quickly bringing ideas to market. Servicing a Wide Range of Food and Beverage Operations Oracle Hospitality Simphony First Edition is a proven solution for a wide range of F&B operations, including stadiums and arenas, table service and quick service restaurants, coffee shops, hotels, casinos, travel hubs, and theme parks. In each case, Oracle Hospitality Simphony First Edition scales from running thousands of POS terminals across a large enterprise to operations with a single location. A Complete Solution for Your Enterprise Oracle Hospitality Simphony First Edition is the ideal solution for any enterprise that wants to offer numerous concepts —for example, combining fine dining with concessions. This, combined with the solution’s functionality for POS, loyalty, inventory, loss prevention, labor, and reporting, makes Oracle Hospitality Simphony First Edition an extremely powerful yet flexible solution for your business.C O N T A For more information about Oracle Hospitality Simphony First Edition, visit or call +1.800.ORACLE1 to speak to an Oracle representative.C O N N E C T W I T H U S/hospitality/OracleHospitality/OracleHospCopyright © 2012, 2015, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. 1115。

酒店如何进行宾客满意度绩效考核和KPI指标量化

• 在GSS或网络点评里提名表扬的员工将获得1英镑的现金奖励，同时进入月度、年度等优秀员工的评估提名
案例分析
网红奢华酒店如何通过内部协作和流程优化达到 TripAdvisor满分点评？
最佳实践
• 上海的一家奢华酒店客户，紧邻时尚繁华的大都市，以精心设计的设施和殷切周到的服务，为都市旅客在上海闹市打造一处温馨的家外之家。
收集满意度调查数量/打开比例/收集到的有效客人联系方式（手机，邮箱） /问卷有效回复率/问卷发送频率/问卷设计的科学性/问卷回复的及时性/有效重点客户的回访（企业客户）/是否
作出改进/奖惩机制
指标体系
舆评管理
GRI（全球舆评指数）
• GRI Percentage Change • CQI • Ranking
• GRI （Global Review Index）：全球舆评指数 • CQI （Competiton Quality Index）：竞争力指数
CQI=Hotel GRI ／Competitor Average GRI （对标酒店的平均GRI） • Top Box得分：统计满分比例，即客人对于整体入住体验的满意程度，衡
• 目标细分到各部门，并明确需要实现的日期
明确岗位规范-超越预期
• 识别预期并依据品牌标准和承诺实现预期
• 建立检测宾客满意度的衡量标准（KPI）
• 具备可实现的工具和流程 • 向员工提供培训、指导和领导力支
持 • 加强跨部门沟通和合作
实时监控-及时纠错
• 密切关注重点领域的分数变化
• 针对宾客差评及时提醒、及时跟进
平均故障间隔时间客人满意度 …
1.酒店如何建立宾客满意度绩效考核指标体系？ 2.酒店如何明确岗位规范，实现内部协同合作？ 3.如何监控并追踪核心指标，实现有效量化？ 4.如何通过内部流程优化，定期回顾关键数据，有效调整运营策略？

酒店客人调查,四个方面内容英语作文

酒店客人调查,四个方面内容英语作文篇1A Hotel Guest SurveyIntroductionIn the hospitality industry, providing excellent customer service is crucial for the success of a hotel. Most hotels conduct guest surveys to gather feedback and improve their services. This document presents a detailed analysis of a hotel guest survey conducted at a prominent hotel in a major city. The survey focused on four key areas: check-in process, room cleanliness, amenities, and overall satisfaction.Check-In ProcessThe survey revealed that the check-in process at the hotel was generally smooth and efficient. Guests were satisfied with the friendliness and professionalism of the front desk staff. However, some guests mentioned that the check-in line was too long, causing delays in receiving their room keys. This issue can be addressed by increasing the number of front desk agents during peak check-in times or using technology to streamline the check-in process.Room CleanlinessRoom cleanliness was a major concern for many guests, with several guests reporting issues such as dirty linens, dust accumulation, and unpleasant odors. While the housekeeping staff received praise for their responsiveness to guest requests, there were still areas that needed improvement. The hotel management should implement stricter quality control measures to ensure that all rooms are thoroughly cleaned and inspected before being assigned to guests.AmenitiesGuests expressed mixed reviews about the hotel's amenities. While some guests appreciated the fitness center, swimming pool, and on-site restaurant, others felt that the amenities were outdated and in need of renovation. Additionally, a few guests mentioned that certain amenities, such as the business center and concierge services, were not readily available or adequately staffed. The hotel should invest in upgrading its amenities and ensuring that they meet the expectations of modern-day travelers.Overall SatisfactionOverall satisfaction with the hotel varied among guests. While some guests praised the hotel for its convenient location, comfortable beds, and excellent customer service, others were dissatisfied with the noise levels, lack of parking options, and high room rates. To improve overall satisfaction, the hotel should focus on addressing specific complaints, enhancing the guest experience through personalized service, and offering competitive pricing options to attract repeat business.ConclusionIn conclusion, the hotel guest survey provided valuable insights into the strengths and weaknesses of the hotel's operations. By focusing on improving the check-in process, room cleanliness, amenities, and overall satisfaction, the hotel can enhance the guest experience and maintain a loyal customer base. Through continuous feedback and improvement efforts, the hotel can strive to exceed guest expectations and set new benchmarks for excellence in the hospitality industry.篇2Hotel Guest SurveyIntroductionAs part of our commitment to providing excellent service to our guests, we regularly conduct surveys to gather feedback and suggestions to improve our operations. Your feedback is invaluable to us, as it helps us understand what our guests value and how we can better meet their needs. We appreciate your participation in this survey and thank you for taking the time to share your opinions with us.Survey Questions1. Overall Satisfaction- On a scale of 1 to 5, how satisfied were you with your stay at our hotel?- What aspects of your experience did you find most satisfying?- Were there any areas where our service fell short of your expectations?- How likely are you to recommend our hotel to friends and family?2. Check-in Process- Were you satisfied with the check-in process?- Were you greeted promptly upon arrival?- Did the front desk staff explain the hotel amenities and services to you?- Were there any delays or issues during check-in?3. Room Accommodations- How would you rate the cleanliness and comfort of your room?- Were all necessary amenities (e.g. towels, toiletries, etc.) provided?- Did you encounter any issues with the room (e.g. noisy neighbors, malfunctioning appliances)?- How would you rate the overall condition of the room (e.g. furnishings, décor)?4. Guest Services- Did you utilize any guest services during your stay (e.g. room service, concierge, etc.)?- How would you rate the responsiveness and professionalism of the staff?- Were your requests and inquiries handled promptly and to your satisfaction?- Do you have any suggestions for improving our guest services?ConclusionThank you once again for participating in our guest survey. Your feedback is essential in helping us meet and exceed the expectations of our guests. We are committed to continually improving our service and facilities based on your input. If you have any additional comments or suggestions, please feel free to share them with us. We look forward to welcoming you back to our hotel in the future.篇3Hotel Guest SurveyIntroductionIn order to provide the best experience for our guests, we have conducted a survey to gather feedback and insights on their stay at our hotel. The survey focused on four key areas: accommodation, facilities, service, and overall experience. We believe that by listening to our guests, we can continuously improve and meet their needs and expectations.AccommodationThe first aspect we examined was the accommodation provided to our guests. This included cleanliness, comfort, and amenities in the room. Overall, feedback on accommodation was positive, with the majority of guests rating their rooms as clean and comfortable. However, some guests mentioned issues with noise levels and outdated decor in certain rooms. Moving forward, we will address these concerns by implementing soundproofing measures and updating our room furnishings.FacilitiesNext, we looked at the facilities available to our guests, such as the swimming pool, gym, and restaurant. Feedback on our facilities was mostly positive, with guests praising the cleanliness of the pool and the variety of equipment in the gym. However, some guests noted that the restaurant menu could be more diverse and that the opening hours of certain facilities were limited. To improve guest satisfaction, we will work on expanding the menu options and extending the operating hours of our facilities.ServiceThe third aspect we considered was the level of service provided to our guests. This included interactions with staff, responsiveness to requests, and overall customer service. Thefeedback on service was mixed, with some guests praising the friendliness of our staff and others expressing dissatisfaction with the speed of service. To address this, we will provide additional training to our staff members to ensure a high level of professionalism and efficiency in all guest interactions.Overall ExperienceFinally, we asked guests to rate their overall experience at our hotel. The majority of guests reported having a positive experience, citing the comfortable accommodation,well-maintained facilities, and attentive service as highlights of their stay. However, some guests mentioned that the check-in process was slow and that certain amenities were not readily available. To enhance the overall guest experience, we will streamline the check-in process and ensure that all amenities are easily accessible to guests.ConclusionIn conclusion, our guest survey has provided valuable insights into the strengths and weaknesses of our hotel. By listening to our guests and addressing their feedback, we can continue to improve and provide a memorable experience for all who stay with us. We are committed to making the necessary changes to enhance guest satisfaction and ensure that our hotelremains a top choice for travelers. Thank you to all who participated in the survey and helped us in our quest for excellence.。

酒店案例分析URBN裸心谷和深圳蓝汐酒店

目前已建成营业和在建的URBN酒店和度假村共有三家：分别位于上海胶州路（已建成营业）、三林、豫园，计划中的酒店和度假村有三家，分别位于昆山、南京、湖州。
一、酒店发展趋势
1、绿色、环保慢慢形成了气候——上海URBN酒店酒店概况
上海URBN（雅悦）精品酒店位于胶州路，地处南京路北侧，邻近著名的前法租界，是中国第一家碳中性（carbon-neutral）环保酒店（一年可节省电力30%，节能27%，降低25%-30%的经营成本）。该酒店年开始运营，拥有26间客房，客房总面积2300平米。酒店大楼由70年代的邮政局改建而成，特点是融合了上海地道元素，旨在提供不同寻常的住宿体验，让宾客沉醉于四周的环境，完全融入酒店周边的都市生活之中。
一、酒店发展趋势
迄今为止有两个裸心度假物业，在上海周边筏头和浙江省莫干山。健康会所及游泳池位于酒店三楼，配备国际先进设备的健身房，以及桑拿，蒸汽房，25米的无边际泳池可以俯瞰欢乐海岸的心湖怡人
景UR致BN与1环、保桥绿(C色lima、te B环rid保ge)公慢司慢签署形了成长期了合气作协候议—（环—保上桥公海司U是一R家B致N力酒于店亚洲地区开发和实施碳减排项目的跨国公司，拥有
180多个碳减排项目，为多个国家提供碳交易平台和技术支持）。
如1、上设海计的商酒水务舍店型（度特W假a色t酒er店Ho—us—e）深，圳广蓝州汐的精卡品丽酒酒店店。
如以养生为卖点的浙江莫干山裸心谷，试图抓住现代都市人经常萌发的避世愿望，提供一个有丰富体验的度假场所。
Kikaboni：餐吧的在名字绿是色东非建语筑，意设思计是“上有机，”。设计师加入了众多环保元素，除了用回收旧地板、旧作的为创砖华想来侨基城因做集，地团面公向面司高和打端造细墙的分面首市家场的精，品包装设括饰计富型有外酒旅，店行，经U蓝验R汐、B精眼N品光还酒独店到把作的房为休华闲间侨和定城商会旅义所客为的人重，“要融不组合成了穿部中鞋分国，传区沉统”淀文了化，华元侨素免城和去在国酒际了店化地行的业现毯十代，多艺年术来手法酒。店减通少过启了发洗式的涤设剂计、带全来面的的生污活体染验。、温泉养生理念、当代有机美食以及时尚的夜生活等功能为人们带来全新的身心灵体验。

饭店服务类英语unit3lesson

Check-in service
Check-in time
Check-in process
The standard check-in time is usually 3 PM, but the hotel can flexibly adjust according to the guests' needs. If the guests arrive early, the hotel can provide early check-in service if the room is available.
Housekeeping Services
This includes check-in, check-out, and other guest services provided by the front desk staff.
This involves the cleaning and maintenance of guest rooms and public areas.
The guest should present the reservation confirmation, identity document and other relevant documents for check-in. The hotel staff will complete the check-in process and provide the guests with room keys and relevant information.
When checking out, the guest should present their room key and identification document at the front desk. The front desk will complete the check-out process and calculate the room fee according to the actual住宿时间 and service usage.

安全数据表（SDS）单号：1796009-ENG-06，发布日期：1998年2月18日，修订日期：2

Safety Data SheetDocument number First issued Revised date Revision Issued by Page 1796009-ENG-06 1998-02-18 2008-01-29 5 Jeanette Hasseson 1 of 4Alpacon 0091. Identification of the substance/preparation and of the company/undertakingTrade Name: Supplier:Alpacon 009 ALFA LAVAL ABHans Stahles vägProduct Type: S-147 80 TumbaEmulsion breaker SwedenTel: +46 8 530 650 00e-mail:Emergency number: +46 8 33 70 43 open 24 h2. Hazard identificationThe surfactant might cause serious damage to eyes and may cause long-term adverse effects in the aquatic environmentIf the product is used as recommended the surfactants will be soluble in oil and therefore they will be excluded in the water- phase.3. Composition/information on the ingredientsHazardous ingredients Weight-% CAS No ECNoClassification Risk PhrasesPolymer 5 – 15 - - NoneSurfactants 5 – 10 68989-03-7 - Xi, N R41, 51/53 See section 16 for explanations to R-phrases.4. First –aid measuresFirst aid – Inhalation Move to fresh air.First aid – Skin contact Wash off with plenty of water.First aid – Eye contact Rinse immediately with tepid water for several minutes. Proceedthe rinse during transport to hospital.Obtain medical attention.First aid – Ingestion Rinse mouth and drink at least 1-2 glasses of water. Do notinduce vomiting.Obtain medical attention.5. Fire- fighting measuresExtinguishing media All extinguishing media are suitable.Special hazards of product The product is not flammable. In case of fire the product mightform hazardous gases as NOx and COx.Protective equipment for fire fighting Not applicable.Fire –fight If the fire is extinguished with water environmental dangeroussubstances might be entering the environment.6. Accidental release measuresPersonal precautions Wear suitable goggles and gloves.Environmental precautions Prevent spills from reaching sewage, wells and watercourses. Spillage Absorb spills with sand, earth or other inert material. Collect andremove for destruction.Large spillage Contact local authority7. Handling and storageHandling Do not mix with other chemicals. Use recommended personalprotection according to section 8.Storage Store in a closed container.8. Exposure control / personal protectionRespiratory protection Appropriate ventilation. Provide facilities for rinsing eyes.Skin protection Protective gloves of nitrile.Eye protection Safety goggles.Ingestion Do not eat or drink during use. Wash hands before eating.9. Physical and chemical propertiesPhysical state Clear liquid.Colour Slightly yellow.Odour Weak smell.Density at 20 °C (g/ml) 1.025± 0.005.pH (as is) at 20 °C 7-9°brix 17.8±0.6.Viscosity at 25 °C (SP01/20 rpm) (cP) 1368±130.Cloud point during heating (°C) 50ºC.Flash point >100 º C10. Stability and reactivityStability The product is stable under normal conditions, but it decomposesat high temperatures.Conditions to avoid Extreme heatMaterials to avoid None knownHazardous decomposition products None known if the product is handled as recommended. In caseof fire the product might form hazardous gases as NOx and COx.11. Toxicological informationSkin At prolonged or frequently use of the product blush might occur.Eyes The product might cause serious damage to eyes.Consumption Low acute toxicity . Might be irritating to mucous membrane.LD50 oral rat 4500mg/kgSkin irritation test rabbit Slightly irritatingEye irritation test rabbit Strongly irritatingSensibillisation Not allergenicGen toxicity Not mutagenic12. Ecological informationLC50 96h (fish) >100mg/lNOEC 96 h (fish) > 100mg/lEC50 48h (Daphnia magna) > 100mg/lNOEC 48 h (Daphnia magna) > 100 mg/lDegradation No readily bodegradable13. Disposal considerationsDisposal of product: State and local disposal regulations may differ from federaldisposal regulations. Always dispose in accordance with federal,state and local requirements.Disposal of containers: Containers should be reused or disposed of by landfill orincineration as appropriate.14. Transport informationNot classified as a hazardous substance according to transport regulations.15. Regulatory informationLabel Symbol(s): XiIrritantRisk Phrases: R36 Irritating to eyes.R52/53 Harmful to aquatic organisms, may cause long-termadverse effects in the aquatic environment.Safety Phrases: S39 Wear eye/ face protection.16. Other informationExplanations to R-phrases in section 2 R41 Risk of serious damage to eyes.R51/53 Toxic to aquatic organisms, may cause long-term adverse effects in the aquatic environment.See also product label for product applications.Important changes have been made in section: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 and 15.DISCLAIM OF RESPONSIBILITYAlfa Laval provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy. This document is only a guide to the potential hazards of the product. All individuals working with or around the product should be properly trained. Persons coming into contact with the product must be capable of exercising their own independent judgment concerning the conditions or methods of handling, storage and usage of the product. Alfa Laval will not be responsible for claims, losses, or damages of any kind resulting from the information provided in this Safety Data Sheet or the use, handling, storage or disposal of the product. Alfa Laval makes no representations or warranties, either express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose with respect to the information set out herein or the product to which the information refers.。

NHANES数据检索工具说明书

Package‘nhanesA’July16,2023Version0.7.4Date2023-07-16Title NHANES Data RetrievalBugReports https:///cjendres1/nhanes/issuesDepends R(>=3.0.0)Imports stringr,foreign,rvest,magrittr,xml2,plyrDescription Utility to retrieve data from the National Health and NutritionExamination Survey(NHANES)website<https:///nchs/nhanes/index.htm>. License GPL(>=2)Encoding UTF-8URL https:///package=nhanesASuggests knitr,rmarkdownVignetteBuilder knitrRoxygenNote7.2.3NeedsCompilation noAuthor Christopher Endres[aut,cre]Maintainer Christopher Endres<*******************>Repository CRANDate/Publication2023-07-1616:00:03UTCR topics documented:browseNHANES (2)nhanes (3)nhanesAttr (3)nhanesCodebook (4)nhanesDXA (5)nhanesSearch (6)nhanesSearchTableNames (7)12browseNHANES nhanesSearchVarName (8)nhanesTables (9)nhanesTableVars (10)nhanesTranslate (11)Index13 browseNHANES Open a browser to NHANES.DescriptionThe browser may be directed to a speciﬁc year,survey,or table.UsagebrowseNHANES(year=NULL,data_group=NULL,nh_table=NULL)Argumentsyear The year in yyyy format where1999<=yyyy.data_group The type of survey(DEMOGRAPHICS,DIETARY,EXAMINATION,LABO-RATORY,QUESTIONNAIRE).Abbreviated terms may also be used:(DEMO,DIET,EXAM,LAB,Q).nh_table The name of an NHANES table.DetailsbrowseNHANES will open a web browser to the speciﬁed NHANES site.ValueNo return valueExamplesbrowseNHANES()#Defaults to the main data sets pagebrowseNHANES(2005)#The main page for the specified survey yearbrowseNHANES(2009, EXAM )#Page for the specified year and survey groupbrowseNHANES(nh_table= VIX_D )#Page for a specific tablebrowseNHANES(nh_table= DXA )#DXA main pagenhanes3 nhanes Download an NHANES table and return as a data frame.DescriptionUse to download NHANES data tables that are in SAS format.Usagenhanes(nh_table,includelabels=FALSE)Argumentsnh_table The name of the speciﬁc table to retrieve.includelabels If TRUE,then include SAS labels as variable attribute(default=FALSE). DetailsDownloads a table from the NHANES website as is,i.e.in its entirety with no modiﬁcation or cleansing.NHANES tables are stored in SAS’.XPT’format but are imported as a data frame.Function nhanes cannot be used to import limited access data.ValueThe table is returned as a data frame.Examplesnhanes( BPX_E )nhanes( FOLATE_F ,includelabels=TRUE)nhanesAttr Returns the attributes of an NHANES data table.DescriptionReturns attributes such as number of rows,columns,and memory size,but does not return the table itself.UsagenhanesAttr(nh_table)Argumentsnh_table The name of the speciﬁc table to retrieve4nhanesCodebookDetailsnhanesAttr allows one to check the size and other charactersistics of a data table before import-ing into R.To retrieve these characteristics,the speciﬁed table is downloaded,characteristics are determined,then the table is deleted.ValueThe following attributes are returned as a listnrow=number of rowsncol=number of columnsnames=name of each columnunique=true if all SEQN values are uniquena=number of’NA’cells in the tablesize=total size of table in bytestypes=data types of each columnExamplesnhanesAttr( BPX_E )nhanesAttr( FOLATE_F )nhanesCodebook Display codebook for selected variable.DescriptionReturns full NHANES codebook including Variable Name,SAS Label,English Text,Target,and Value distribution.UsagenhanesCodebook(nh_table,colname,dxa=FALSE)Argumentsnh_table The name of the NHANES table that contains the desired variable.colname The name of the table column(variable).dxa If TRUE then the2005-2006DXA codebook will be used(default=FALSE).DetailsEach NHANES variable has a codebook that provides a basic description as well as the distribution or range of values.This function returns the full codebook information for the selected variable.ValueThe codebook is returned as a list object.Returns NULL upon error.nhanesDXA5 ExamplesnhanesCodebook( AUX_D , AUQ020D )nhanesCodebook( BPX_J , BPACSZ )nhanesDXA Import Dual Energy X-ray Absorptiometry(DXA)data.DescriptionDXA data were acquired from1999-2006.UsagenhanesDXA(year,suppl=FALSE,destfile=NULL)Argumentsyear The year of the data to import,where1999<=year<=2006.suppl If TRUE then retrieve the supplemental data(default=FALSE).destfile The name of a destinationﬁle.If NULL then the data are imported into the R environment but noﬁle is created.DetailsProvide destﬁle in order to write the data toﬁle.If destﬁle is not provided then the data will be imported into the R environment.ValueBy default the table is returned as a data frame.When downloading toﬁle,the return argument is the integer code from download.ﬁle where0means success and non-zero indicates failure to download.Examplesdxa_b<-nhanesDXA(2001)dxa_c_s<-nhanesDXA(2003,suppl=TRUE)##Not run:nhanesDXA(1999,destfile="dxx.xpt")6nhanesSearch nhanesSearch Perform a search over the comprehensive NHANES variable list.DescriptionThe descriptions in the master variable list will beﬁltered by the provided search terms to retrievea list of relevant variables.The search can be restricted to speciﬁc survey years by specifying ystartand/or ystop.UsagenhanesSearch(search_terms=NULL,exclude_terms=NULL,data_group=NULL,ignore.case=FALSE,ystart=NULL,ystop=NULL,includerdc=FALSE,nchar=128,namesonly=FALSE)Argumentssearch_terms List of terms or keywords.exclude_terms List of exclusive terms or keywords.data_group Which data groups(e.g.DIET,EXAM,LAB)to search.Default is to search all groups.ignore.case Ignore case if TRUE.(Default=FALSE).ystart Four digit year ofﬁrst survey included in search,where ystart>=1999.ystop Four digit year ofﬁnal survey included in search,where ystop>=ystart.includerdc If TRUE then RDC only tables are included in list(default=FALSE).nchar Truncates the variable description to a max length of nchar.namesonly If TRUE then only the table names are returned(default=FALSE).DetailsnhanesSearch is useful to obtain a comprehensive list of relevant tables.Search terms will be matched against the variable descriptions in the NHANES Comprehensive Variable Lists.Match-ing variables must have at least one of the search_terms and not have any exclude_terms.The search may be restricted to speciﬁc surveys using ystart and ystop.If no arguments are given,then nhanesSearch returns the complete variable list.nhanesSearchTableNames7ValueReturns a data frame that describes variables that matched the search terms.If namesonly=TRUE,then a character vector of table names that contain matched variables is returned.ExamplesnhanesSearch("bladder",ystart=2001,ystop=2008,nchar=50)nhanesSearch("urin",exclude_terms="During",ystart=2009)nhanesSearch(c("urine","urinary"),ignore.case=TRUE,ystop=2006,namesonly=TRUE)nhanesSearchTableNamesSearch for matching table namesDescriptionReturns a list of table names that match a speciﬁed pattern.UsagenhanesSearchTableNames(pattern=NULL,ystart=NULL,ystop=NULL,includerdc=FALSE,includewithdrawn=FALSE,nchar=128,details=FALSE)Argumentspattern Pattern of table names to matchystart Four digit year ofﬁrst survey included in search,where ystart>=1999.ystop Four digit year ofﬁnal survey included in search,where ystop>=ystart.includerdc If TRUE then RDC only tables are included(default=FALSE).includewithdrawnIF TRUE then withdrawn tables are included(default=FALSE).nchar Truncates the variable description to a max length of nchar.details If TRUE then complete table information from the comprehensive data list isreturned(default=FALSE).DetailsSearches the Doc Fileﬁeld in the NHANES Comprehensive Data List(see https:///nchs/nhanes/search/DataPag for tables that match a given name pattern.Only a single pattern may be entered.8nhanesSearchVarNameValueReturns a character vector of table names that match the given pattern.If details=TRUE,then a data frame of table attributes is returned.NULL is returned when an HTML read error is encountered. ExamplesnhanesSearchTableNames( BMX )nhanesSearchTableNames( HPVS ,includerdc=TRUE,details=TRUE) nhanesSearchVarName Search for tables that contain a speciﬁed variable.DescriptionReturns a list of table names that contain the variableUsagenhanesSearchVarName(varname=NULL,ystart=NULL,ystop=NULL,includerdc=FALSE,nchar=128,namesonly=TRUE)Argumentsvarname Name of variable to match.ystart Four digit year ofﬁrst survey included in search,where ystart>=1999.ystop Four digit year ofﬁnal survey included in search,where ystop>=ystart.includerdc If TRUE then RDC only tables are included in list(default=FALSE).nchar Truncates the variable description to a max length of nchar.namesonly If TRUE then only the table names are returned(default=TRUE).DetailsThe NHANES Comprehensive Variable List is scanned toﬁnd all data tables that contain the given variable name.Only a single variable name may be entered,and only exact matches will be found.ValueBy default,a character vector of table names that include the speciﬁed variable is returned.If namesonly=FALSE,then a data frame of table attributes is returned.ExamplesnhanesSearchVarName( BMXLEG )nhanesSearchVarName( BMXHEAD ,ystart=2003)nhanesTables Returns a list of table names for the speciﬁed survey group.DescriptionEnables quick display of all available tables in the survey group.UsagenhanesTables(data_group,year,nchar=128,details=FALSE,namesonly=FALSE,includerdc=FALSE)Argumentsdata_group The type of survey(DEMOGRAPHICS,DIETARY,EXAMINATION,LABO-RATORY,QUESTIONNAIRE).Abbreviated terms may also be used:(DEMO,DIET,EXAM,LAB,Q).year The year in yyyy format where1999<=yyyy.nchar Truncates the table description to a max length of nchar.details If TRUE then a more detailed description of the tables is returned(default=FALSE).namesonly If TRUE then only the table names are returned(default=FALSE).includerdc If TRUE then RDC only tables are included in list(default=FALSE).DetailsFunction nhanesTables retrieves a list of tables and a description of their contents from the NHANES website.This provides a convenient way to browse the available tables.NULL is returned when an HTML read error is encountered.ValueReturns a data frame that contains table attributes.If namesonly=TRUE,then a character vector of table names is returned.ExamplesnhanesTables( EXAM ,2007)nhanesTables( LAB ,2009,details=TRUE,includerdc=TRUE)nhanesTables( Q ,2005,namesonly=TRUE)nhanesTables( DIET , P )nhanesTables( EXAM , Y )nhanesTableVars Displays a list of variables in the speciﬁed NHANES table.DescriptionEnables quick display of table variables and their deﬁnitions.UsagenhanesTableVars(data_group,nh_table,details=FALSE,nchar=128,namesonly=FALSE)Argumentsdata_group The type of survey(DEMOGRAPHICS,DIETARY,EXAMINATION,LABO-RATORY,QUESTIONNAIRE).Abbreviated terms may also be used:(DEMO,DIET,EXAM,LAB,Q).nh_table The name of the speciﬁc table to retrieve.details If TRUE then all columns in the variable description are returned(default=FALSE).nchar The number of characters in the Variable Description to print.Default length is128,which is set to enhance readability cause variable descriptions can be verylong.namesonly If TRUE then only the variable names are returned(default=FALSE).DetailsNHANES tables may contain more than100variables.Function nhanesTableVars provides a con-cise display of variables for a speciﬁed table,which helps to ascertain quickly if the table is of interest.NULL is returned when an HTML read error is encountered.ValueReturns a data frame that describes variable attributes for the speciﬁed table.If namesonly=TRUE, then a character vector of the variable names is returned.ExamplesnhanesTableVars( LAB , CBC_E )nhanesTableVars( EXAM , OHX_E ,details=TRUE,nchar=50)nhanesTableVars( DEMO , DEMO_F ,namesonly=TRUE)nhanesTranslate Display code translation information.DescriptionReturns code translations for categorical variables,which appear in most NHANES tables.UsagenhanesTranslate(nh_table,colnames=NULL,data=NULL,nchar=32,mincategories=2,details=FALSE,dxa=FALSE)Argumentsnh_table The name of the NHANES table to retrieve.colnames The names of the columns to translate.data If a data frame is passed,then code translation will be applied directly to thedata frame.In that case the return argument is the code-translated data frame.nchar Applies only when data is deﬁned.Code translations can be very long.Truncate the length by setting nchar(default=32).mincategories The minimum number of categories needed for code translations to be appliedto the data(default=2).details If TRUE then all available table translation information is displayed(default=FALSE).dxa If TRUE then the2005-2006DXA translation table will be used(default=FALSE). DetailsMost NHANES data tables have encoded values.E.g.1=’Male’,2=’Female’.Thus it is often helpful to view the code translations and perhaps insert the translated values in a data frame.Onlya single table may be speciﬁed,but multiple variables within that table can be selected.Codetranslations are retrieved for each variable.ValueThe code translation table(or translated data frame when data is deﬁned).Returns NULL upon error.ExamplesnhanesTranslate( DEMO_B ,c( DMDBORN , DMDCITZN ))nhanesTranslate( BPX_F , BPACSZ ,details=TRUE)nhanesTranslate( BPX_F , BPACSZ ,data=nhanes( BPX_F ))IndexbrowseNHANES,2nhanes,3nhanesAttr,3nhanesCodebook,4nhanesDXA,5nhanesSearch,6 nhanesSearchTableNames,7 nhanesSearchVarName,8nhanesTables,9nhanesTableVars,10nhanesTranslate,1113。

酒店消防审核中英文对照

Do guest rooms have emergency information posted/available? (Y or N) 客 Emergency Procedure & 房里是否放置，紧急情况联系号吗?
Staff training
Is hotel auto linked to fire station? (Alarm automatically notifies fire station) (Y or N) 酒店是否有连接消防单位的自动报警系统 ?
Criteria 标准
Safety and Security questions that are asked of the hoteliers on the RFP (request for proposal)
Field Description 描述
YES NO
Smoke Detector 烟感探测 Do all guest rooms have smoke detectors? (Y or N)全部的客房是否有烟感探
Are guest rooms accessed by interior entrances? (Y or N) 客房内是否有与其他房间连通的门 Are there locking devices on windows that open? (Y or N) If the windows do not open, answer Y. 窗户是否可以打开?如果可以打开，是否有锁定装置? Are guest room doors self closing? (Y or N) 客房门是否会自动关闭? Do guest room doors have viewports? (Y or N) 客房的门是否有猫眼 ?

Amnoon BRAS User Manual(201301)

未经本公司书面同意，任何人不得对本用户手册的任何部分进行改编、翻印、抄袭、翻译或仿制，否则后果自负。

免责声明本出版物的内容将做定期性的变动，恕不另行通知。

更改的内容将会补充到新修订的手册,并会在本手册发行新版本时予以发布。

安朗公司在编写本手册时以尽最大努力保证其内容的准确、可靠，但安朗公司不对本手册中遗漏、不准确或者错误导致的损失承担责任。

商标使用说明Amnoon是广州安朗通信科技有限公司的注册商标，其它商标及注册商标均属于各其它所属公司。

一、总述AM BRAS宽带接入服务器是一款支持多种接入协议的宽带接入路由器。

设备支持PPPOE协议，可以实现以太网二层用户认证接入。

设备同时支持WebPortal,L2tp和专有客户端软件，可实现用户在三层网络环境的接入。

设备支持标准Radius协议，并支持多种厂家私有属性，可以对用户接入行为进行多种控制。

根据设备型号的不同，一台AM BRAS可以同时支持128～20000个用户在线连接。

1.1 软件概述：AM BRAS宽带接入服务器是一款可以跨三层网络的接入设备，它主要实现以下功能：用户认证（PPPOE,L2tp,Web和私有客户端）、DHCP（动态IP地址分配）、NAT（网络地址转换）、Radius协议支持、Web Portal功能、Filist报文过滤功能、用户控制、和Radius后台系统配合完成用户认证、计费等功能；同时，在原有的网络拓扑不做变动的情况下，使用桥接模式可以实现除NAT（网络地址转换）其它全部功能；您可以利用Console口或者Telnet方式，方便地对服务器进行配置，使其部分或全部实现上述功能要求。

关于酒店客人调查的英语作文

关于酒店客人调查的英语作文Hotel Guest Surveys: A Crucial Tool for Quality Improvement.In the highly competitive world of hospitality, understanding the needs and preferences of guests is paramount. Hotel guest surveys play a crucial role in this endeavor, providing invaluable insights that help hotels identify areas of strength as well as areas that require improvement. This article delves into the significance of guest surveys, the best practices for conducting them, and how the collected data can be effectively used to enhance the guest experience.The Importance of Guest Surveys.Guest surveys are a direct line of communication between hotels and their customers. They offer a platformfor guests to voice their opinions, share their experiences, and identify areas where they felt satisfied ordissatisfied. The information gathered through these surveys is invaluable in helping hotels identify trends, understand customer expectations, and make informed decisions about service improvements.Moreover, guest surveys are a great way to build trust and loyalty. By actively seeking feedback and showing a commitment to improving based on that feedback, hotels demonstrate to their guests that their opinions and experiences are valued. This, in turn, fosters a sense of loyalty and increases the likelihood of repeat visits.Best Practices for Conducting Guest Surveys.To ensure that guest surveys are effective, it is important to follow a few key best practices:1. Design the Survey Carefully: Surveys should be designed to be both user-friendly and comprehensive. Questions should be clear, concise, and easy to understand. Avoid using technical or industry-specific jargon that may confuse guests. Also, ensure that the survey covers a rangeof topics, including overall satisfaction, room quality, service, amenities, and any other relevant areas.2. Timing Matters: Surveys should be sent to guests at an appropriate time, such as after they have checked out or a few days after their stay. This ensures that guests have had enough time to form a comprehensive opinion of their experience.3. Offer Multiple Options for Responding: Not allguests may prefer to take surveys online. Provide options such as phone interviews, paper surveys, or even SMSsurveys to cater to a wide range of preferences.4. Encourage Honest Feedback: It is crucial to create a survey environment that encourages guests to provide honest, unfiltered feedback. This can be done by emphasizing anonymity, confidentiality, and the fact that theirfeedback will be used to improve services.5. Follow Up: Thank guests for their feedback and let them know that their opinions are being taken seriously. Ifpossible, provide them with an update on how their feedback has been used to make improvements.Using Survey Data to Enhance the Guest Experience.The real value of guest surveys lies in the data they provide. Here are a few ways hotels can use survey data to enhance the guest experience:1. Identify and Address Problem Areas: Survey data can reveal areas where guests are dissatisfied or where services fall short of expectations. Hotels can use this information to identify and fix problems, such as improving room cleanliness, enhancing service quality, or updating amenities.2. Understand Guest Preferences: Survey data can also provide insights into guest preferences. For example, hotels may learn that guests prefer a certain type of bedding or in-room amenity. By catering to these preferences, hotels can personalize the guest experience and create a more memorable stay.3. Train Staff: Survey feedback can be used to trainand educate hotel staff on areas where they may need improvement. This could include customer service skills, technical knowledge, or understanding of guest needs and expectations.4. Set Priorities for Future Improvements: Survey data can help hotels prioritize which areas to focus on forfuture improvements. By identifying the most pressingissues and areas of greatest dissatisfaction, hotels can allocate resources more effectively and make targeted improvements that are likely to have the biggest impact on guest satisfaction.In conclusion, hotel guest surveys are a powerful tool for understanding customer needs, improving service quality, and building guest loyalty. By following best practices for survey design and distribution, and effectively using the collected data to make informed decisions, hotels cancreate a more satisfying and enjoyable experience for theirguests, leading to increased customer retention and a competitive edge in the hospitality industry.。

酒店试睡员英语介绍

guest comfort or safety
02
Observant of guest behavior
They should be able to observe guest behavior and oppose
their needs, providing proactive service and ensuring a positive
Experience hotel facilities
Make use of the hotel's facilities such as the gym, swimming pool, restaurant, and bar to assess their quality and service level
They should have strong mental resilience, as they may encounter challenging situations or difficult guests, and need to maintain a positive attitude and professional reputation
English Introduction to Hotel Sleeper
Trials
目录
• Overview of Hotel Sleeper Trials • Skills and qualities of hotel sleepers • Workflow and Tasks
目录
• Challenges and coping strategies • Industry prospects and development trends • Summary and Outlook

英语作文酒店调查流程图

英语作文酒店调查流程图Hotel Survey Process。

Introduction。

Hotel survey is a process of collecting feedback from guests who have stayed in a hotel. It helps the hotel management to improve the quality of services andfacilities provided to the guests. The survey process involves various stages, including planning, designing, conducting, analyzing, and reporting.Planning Stage。

The first stage of the hotel survey process is planning. In this stage, the hotel management decides the purpose of the survey, the target audience, and the survey method. The purpose of the survey could be to improve customer satisfaction, identify areas of improvement, or measure the effectiveness of the hotel's marketing campaigns. Thetarget audience could be recent guests, frequent guests, or potential guests. The survey method could be online, email, telephone, or in-person.Designing Stage。

酒店客人调查英语作文100字

酒店客人调查英语作文100字Here is the English essay with the title "Hotel Guest Survey", with the text content exceeding 1000 words, without the title in the main body:The hotel industry is a crucial component of the global tourism and hospitality sector, catering to the diverse needs and expectations of travelers from around the world. In order to maintain a high level of customer satisfaction and to continuously improve the quality of service, hotels often conduct guest surveys to gather valuable feedback from their patrons. These surveys play a vital role in helping hotel management understand the preferences and concerns of their guests, allowing them to make informed decisions and implement necessary changes to enhance the overall guest experience.One of the primary objectives of a hotel guest survey is to assess the level of satisfaction among visitors. This encompasses various aspects of their stay, including the cleanliness and comfort of the rooms, the quality and variety of the food and beverages offered, the efficiency and professionalism of the staff, the accessibility and functionality of the hotel's amenities, and the overall ambiance and atmosphere of the property. By collecting this data, hotel managerscan identify areas where they are excelling and areas that require improvements, enabling them to tailor their services and facilities to better meet the needs and expectations of their guests.Another crucial aspect of hotel guest surveys is the collection of feedback on the guests' perceptions of value for money. Travelers today are increasingly conscious of their spending and want to ensure that they are receiving a fair and reasonable price for the services and accommodations they are provided. By gathering data on the guests' satisfaction with the overall value of their stay, hotel management can make adjustments to their pricing structures, promotional offers, and package deals to remain competitive and attract a wider range of customers.In addition to assessing satisfaction and value, hotel guest surveys also provide an opportunity for guests to share their personal experiences and offer suggestions for improvements. This open-ended feedback can be invaluable in helping hotel management identify specific pain points or areas of concern that may not have been captured through the structured survey questions. Guests may offer insights on the efficiency of the check-in and check-out processes, the quality of the in-room amenities, the accessibility of the hotel's facilities, or the availability and responsiveness of the staff. By incorporating this qualitative feedback, hotels can make targeted improvements that directly address the needs and concerns of theirguests.Furthermore, hotel guest surveys can also serve as a valuable tool for gathering demographic and psychographic data on the hotel's clientele. This information can include details such as the guests' age, gender, nationality, travel purpose (e.g., business, leisure, or a combination), as well as their preferences, interests, and spending habits. By analyzing this data, hotel management can better understand the characteristics and behaviors of their target market, allowing them to develop more effective marketing strategies, tailor their services and amenities to specific customer segments, and ultimately enhance the overall guest experience.The insights gained from hotel guest surveys can also have far-reaching implications beyond the individual property, as they can be used to inform industry-wide trends and best practices. By aggregating and analyzing data from guest surveys across multiple hotels or hotel chains, industry organizations and research institutions can identify emerging patterns, challenges, and opportunities that can guide the development of new policies, standards, and innovations within the hospitality sector. This knowledge can then be shared with hotel operators, enabling them to benchmark their performance against industry benchmarks and implement proven strategies to improve their competitiveness and guest satisfaction.In conclusion, hotel guest surveys are a critical tool for hotel management to gather valuable feedback, assess customer satisfaction, and identify areas for improvement. By incorporating the insights gained from these surveys, hotels can enhance the overall guest experience, remain competitive in the market, and contribute to the continuous development and evolution of the hospitality industry as a whole. As the tourism industry continues to evolve, the importance of hotel guest surveys will only continue to grow, as hotels strive to meet the changing needs and expectations of their increasingly discerning and well-informed clientele.。

酒店hos 指标 -回复

酒店hos 指标-回复酒店HOS指标，全称为酒店经营指标（Hotel Operating Statistics），它是衡量酒店经营情况和业绩的重要工具。

HOS指标可以帮助酒店管理团队了解酒店的市场竞争力及经营状况，进而制定相应的经营策略和决策。

本文将一步一步回答关于酒店HOS指标的问题，包括HOS指标的定义、常见指标及其含义，以及如何正确分析和运用HOS指标来提升酒店经营。

第一步：了解酒店HOS指标的定义酒店HOS指标是描述酒店经营状况和业绩的一系列数据指标。

这些指标可以涵盖酒店的销售额、客房入住率、客人满意度、员工效率和经营成本等多个方面。

HOS指标旨在量化酒店的经营表现，为酒店管理团队提供了衡量酒店经营效果的标准。

第二步：了解常见的酒店HOS指标及其含义常见的酒店HOS指标包括以下几个要素：1. RevPAR（每间可用客房平均收入）：RevPAR是酒店最重要的经营指标之一，它是通过将总收入除以可用客房数得到的每间客房的平均收入。

高RevPAR表明酒店能够取得更高的收入，说明酒店的市场竞争力较强。

2. Occupancy rate（入住率）：入住率是描述一段时间内酒店客房的使用情况的指标。

它可以通过将已售客房数除以可用客房数得到。

高入住率表示酒店客房的利用率较高，说明酒店在特定时期内吸引到了更多客人。

3. ADR（平均房价）：ADR是指一个酒店所实际售出的房间的平均价格。

它可以通过将总房间收入除以已售客房数得到。

高ADR表明酒店可以以更高的价格销售房间，从而提升收入。

4. GOPPAR（每间可用客房毛利润）：GOPPAR是一项衡量酒店经营绩效的指标，它通过将毛利润除以可用客房数得到。

GOPPAR考虑了酒店的整体运营状况，包括房间收入、餐饮收入和其他收入。

高GOPPAR表示酒店在经营过程中取得了更高的利润。

5. RevPASH（每可用座位平均收入）：RevPASH是一个描述酒店餐饮部门收入的指标，它通过将餐饮收入除以可用座位数得到。

VOSONDash版本0.5.7用户界面说明书

Package‘VOSONDash’October12,2022Version0.5.7Title User Interface for Collecting and Analysing Social NetworksDescription A'Shiny'application for the interactive visualisation andanalysis of networks that also provides a web interface for collectingsocial media data using'vosonSML'.Type PackageImports data.table,graphics,httpuv,httr,igraph(>=1.2.2),lattice,magrittr,RColorBrewer,shiny(>=1.3.2),SnowballC,systemfonts,syuzhet,textutils,tm,utils,vosonSML(>=0.29.0),wordcloudSuggests dplyr,DT,htmlwidgets,rtweet(>=0.6.8),shinydashboard,shinyjs,visNetworkDepends R(>=3.2.0)Encoding UTF-8Author Bryan Gertzel,Robert AcklandMaintainer Bryan Gertzel<*********************.au>License GPL(>=3)RoxygenNote7.1.1NeedsCompilation noURL https:///vosonlab/VOSONDashBugReports https:///vosonlab/VOSONDash/issuesRepository CRANDate/Publication2020-07-2713:20:02UTCR topics documented:VOSONDash-package (2)addAdditionalMeasures (2)applyCategoricalFilters (3)applyComponentFilter (4)12addAdditionalMeasures applyGraphFilters (4)applyPruneFilter (5)corpusFromGraph (5)getNetworkMetrics (7)getRedditUrlSubreddit (7)getRedditUrlThreadId (8)getVertexCategories (8)getYoutubeVideoId (9)loadPackageGraph (9)mixmat (10)runVOSONDash (11)wordCloudPlot (11)wordFreqChart (12)wordFreqFromCorpus (13)wordSentChart (13)wordSentData (14)wordSentValenceChart (15)Index16 VOSONDash-package Interface for collection and interactive analysis of social networksDescriptionVOSONDash provides functions and an interface in the form of an interactive R Shiny web appli-cation for the visualisation and analysis of network data.The app has sections for visualising and manipulating network graphs,performing text analysis,and displaying network metrics.It also has an interface for the collection of social network data using the vosonSML R package.Author(s)Bryan Gertzel and Robert Ackland.addAdditionalMeasures Add additional measures to graph as vertex attributesDescriptionAdds degree,in-degree,out-degree,betweenness and closeness measures to graph as vertex at-tributes.UsageaddAdditionalMeasures(g)applyCategoricalFilters3Argumentsg igraph graph object.ValueAn igraph graph object.applyCategoricalFiltersFilter out graph vertices not in selected categoryDescriptionThis function removes vertices that are not in the selected categories values list or sub-categories. UsageapplyCategoricalFilters(g,selected_cat,selected_subcats,cat_prefix="vosonCA_")Argumentsg igraph graph object.selected_cat Character string.Selected vertex category without preﬁx.selected_subcatsList.Selected sub-category values to include in graph.cat_prefix Character string.Category attribute preﬁx format to match.Default is"vosonCA_". ValueAn igraph graph object.Examples##Not run:#return a graph containing only vertices that have the vertex category#attribute"vosonCA_Stance"value"liberal"g<-loadPackageGraph("DividedTheyBlog_40Alist_release.graphml")g<-applyCategoricalFilters(g,"Stance",c("liberal"))##End(Not run)4applyGraphFilters applyComponentFilter Filter out graph vertices not in component size rangeDescriptionThis function removes any graph vertices that are in components that fall outside of the speciﬁed component size range.UsageapplyComponentFilter(g,component_type="strong",component_range)Argumentsg igraph graph object.component_type Character e strongly or weakly connected components by specifying "strong"or"weak".Ignored for undirected graphs.Default is"strong".component_rangeNumeric vector.Min and max values or size range of component.ValueAn igraph graph object.applyGraphFilters Filter out graph vertices and edges from graph object that are isolates,multi edge or edge loopsDescriptionThis function removes isolate vertices,multiple edges between vertices and or vertex edge loops from a graph.UsageapplyGraphFilters(g,isolates=TRUE,multi_edge=TRUE,loops_edge=TRUE)Argumentsg igraph graph object.isolates Logical.Include isolate vertices in graph.Default is TRUE.multi_edge Logical.Include multiple edges between vertices in graph.Default is TRUE.loops_edge Logical.Include vertex edge loops in graph.Default is TRUE.applyPruneFilter5 ValueAn igraph graph object.NoteRemoving multiple edges or edge loops from a graph will simplify it and remove other edge at-tributes.applyPruneFilter Prune vertices from graph by vertex idDescriptionThis function removes a list of vertices from the graph object by vertex id value.UsageapplyPruneFilter(g,selected_prune_verts)Argumentsg igraph graph object.selected_prune_vertsList.Selected vertex ids to remove.ValueAn igraph graph object.corpusFromGraph Create a text corpus from graph text attribute dataDescriptionThis function creates a text corpus from node or edge text attribute data in an igraph.6corpusFromGraph UsagecorpusFromGraph(g=NULL,txt_attr=NULL,type="vertex",iconv=FALSE,html_decode=TRUE,rm_url=TRUE,rm_num=TRUE,rm_punct=TRUE,rm_twit_hashtags=FALSE,rm_twit_users=FALSE,sw_kind="SMART",rm_words=NULL,stem=FALSE)Argumentsg an igraph graph object.txt_attr Character of graph text attribute.Default is NULL.type Character string.Graph attribute type.Default is"vertex".iconv e the iconv function to attempt UTF8conversion.Default is FALSE.html_decode Logical.HTML decode text.Default is TRUE.rm_url Logical.Remove URL’s.Default is TRUE.rm_num Logical.Remove numbers.Default is TRUE.rm_punct Logical.Remove punctuation.Default is TRUE.rm_twit_hashtagsLogical.Remove twitter hashtags.Default is FALSE.rm_twit_users Logical.Remove twitter user names.Default is FALSE.sw_kind Character string.Stopword dictionary.Refer stopwords kind parameter.De-fault is"SMART".rm_words Character er deﬁned stopwords.Default is NULL.stem Logical.Apply word stemming.Default is FALSE.ValueA tm text corpus object.getNetworkMetrics7 getNetworkMetrics Get graph network metricsDescriptionFunction creates a vector of calculated network metrics for a graph.UsagegetNetworkMetrics(g,component_type="strong")Argumentsg igraph graph object.component_type Character e strongly or weakly connected components by specifying "strong"or"weak".Ignored for undirected graphs.Default is"strong". ValueNetwork metrics as named vector.getRedditUrlSubreddit Get subreddit name from urlDescriptionThis function extracts the subreddit name from a reddit thread url.UsagegetRedditUrlSubreddit(url)Argumentsurl Character string.Reddit thread url.ValueSubreddit name as character string.8getVertexCategories getRedditUrlThreadId Get a reddit thread id from urlDescriptionThis function extracts the thread id from a reddit thread url.UsagegetRedditUrlThreadId(url)Argumentsurl Character string.Reddit thread url.ValueReddit thread id as character string.getVertexCategories Get a list of vertex category attribute names and valuesDescriptionThis function returns a list of graph vertex attribute names that match a category attribute preﬁx format and their unique values.UsagegetVertexCategories(g,cat_prefix="vosonCA_")Argumentsg igraph graph object.cat_prefix Character string.Category attribute preﬁx format to match.Default is"vosonCA_".ValueA named list of vertex category attributes and values.getYoutubeVideoId9Examples##Not run:#get a list of voson vertex categories and valuesg<-loadPackageGraph("DividedTheyBlog_40Alist_release.graphml")vcats<-getVertexCategories(g)#vcats#$Stance#[1]"conservative""liberal"##End(Not run)getYoutubeVideoId Get a youtube video id from urlDescriptionThis function extracts the youtube video id from a youtube video url.UsagegetYoutubeVideoId(url)Argumentsurl Character string.Youtube video url.ValueVideo id as character string.loadPackageGraph Load package included network graphDescriptionThis function loads a network graph included in the extdata directory of the VOSONDash package byﬁle name.UsageloadPackageGraph(fname)10mixmat Argumentsfname Character of demonstration graphmlﬁle.ValueAn igraph graph object.Examples##Not run:#load the"Divided They Blog"package included network graph by file nameg<-loadPackageGraph("DividedTheyBlog_40Alist_release.graphml")##End(Not run)mixmat Create a mixing matrixDescriptionFunction creates a mixing matrix by graph vertex attribute.Usagemixmat(g,attrib,use_density=TRUE)Argumentsg igraph graph object.attrib Character string.Vertex attribute or category.use_density e edge density.Default is TRUE.ValueA mixing matrix.NoteMixing matrix original function written by Gary Weissman.See:https:///gweissman/2402741.runVOSONDash11Examples##Not run:#create a mixing matrix of the demonstration network based on vertex#categorical attribute for political stance"vosonCA_Stance"g<-loadPackageGraph("DividedTheyBlog_40Alist_release.graphml")mm<-mixmat(g,"vosonCA_Stance",use_density=FALSE)##End(Not run)runVOSONDash Run the VOSON Dashboard Shiny ApplicationDescriptionThis function launches the VOSONDash Shiny app in the default web browser.UsagerunVOSONDash(pkgStartupMsgs=FALSE,isLocal=NULL)ArgumentspkgStartupMsgs Logical.Display app package loading messages.Default is FALSE.isLocal Logical.Manually set app local or server modeﬂag.ValueNonewordCloudPlot Create a wordcloud plotDescriptionThis function creates a wordcloud plot from word frequencies.UsagewordCloudPlot(word_freqs,seed=NULL,min_freq=1,max_words=50,pcolors=NULL,family=NULL,...)12wordFreqChartArgumentsword_freqs Table.Table of word frequencies.seed Numeric.Seed value can be supplied to reproduce a word cloud layout.min_freq Numeric.Minimum word frequency to include a word in the word cloud.De-fault is1.max_words Numeric.Maximum number of words to render in the word cloud.Default is50.pcolors List.Colors to assign categorical variable in the plot or palette to use if random.color.Default is NULL.family Character.Set a font family for plot labels.Default is NULL....Arguments passed on to wordcloud::wordcloudrandom.order plot words in random order.If false,they will be plotted indecreasing frequencyrandom.color choose colors randomly from the colors.If false,the color ischosen based on the frequencyrot.per proportion words with90degree rotationValueA wordcloud plot.wordFreqChart Create a word frequency chartDescriptionThis function creates a horizontal barchart of word frequencies.UsagewordFreqChart(word_freqs,min_freq=1,top_count=20,pcolors=NULL,family=NULL)Argumentsword_freqs Dataframe.Word frequencies.min_freq Numeric.Minimum frequency for a word to be included in the chart.Default is1.top_count Numeric.Top count of words to render in word frequency chart.Default is20.pcolors List.Colors to assign categorical variable in the plot.Default is NULL.family Character string.Set a font family for plot labels.Default is NULL.wordFreqFromCorpus13ValueA barchart plot.wordFreqFromCorpus Create a word frequency dataframeDescriptionCreate a word frequency dataframe from a text corpus.UsagewordFreqFromCorpus(corp,rm_sparse=0.99,word_len=c(3,26),word_freq=c(1,Inf))Argumentscorp a tm text corpus object.rm_sparse Logical.Remove proportion of sparse terms.Default is0.99.word_len Numeric vector.Min and max length of words to include.Default is c(3,26).word_freq Numeric vector.Min and max frequency of words to include.Default is c(1, Inf).ValueA data.table of word frequencies.wordSentChart Create an NRC emotion chartDescriptionThis function creates a horizontal barchart measuring and sorting the eight NRC lexicon emotions.Emotions are measured as the proportion of the total value of the eight emotions in the text as a percentage.UsagewordSentChart(data,pcolors=NULL)14wordSentData Argumentsdata Dataframe.NRC emotions table.pcolors List.Colors to assign categorical variable in the plot.Default is NULL.ValueA barchart plot.NoteUses the syuzhet package implementation of Saif Mohammad’s NRC Emotion lexicon.wordSentData Create NRC emotion dataDescriptionThis function creates an NRC emotion dataframe from a text corpus.UsagewordSentData(corp,word_len=c(3,26))Argumentscorp tm package document Corpus object.word_len Numeric vector.Min and max length of words to include.Default is c(3,26).ValueAn NRC sentiment dataframe.NoteUses the syuzhet package implementation of Saif Mohammad’s NRC emotion lexicon.wordSentValenceChart15 wordSentValenceChart Create an NRC sentiment valence chartDescriptionThis function creates a vertical barchart of the sum of negative and positive sentiments,and the valence or net sentiment in a text corpus.UsagewordSentValenceChart(data)Argumentsdata Dataframe.NRC emotions table.ValueA barchart plot.IndexaddAdditionalMeasures,2 applyCategoricalFilters,3 applyComponentFilter,4applyGraphFilters,4applyPruneFilter,5Corpus,14corpusFromGraph,5getNetworkMetrics,7 getRedditUrlSubreddit,7 getRedditUrlThreadId,8 getVertexCategories,8 getYoutubeVideoId,9loadPackageGraph,9mixmat,10runVOSONDash,11VOSONDash(VOSONDash-package),2 VOSONDash-package,2wordcloud::wordcloud,12wordCloudPlot,11wordFreqChart,12wordFreqFromCorpus,13wordSentChart,13wordSentData,14wordSentValenceChart,1516。

星级酒店效劳指南40中英文版41

目录总领致使辞大堂效劳GRAND LOBBY SERVICES1．大堂领导 Assistant Manager2．问讯∕留言 Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信誉卡 Credit Card7．退房时刻 Check-out Time8．客房门卡 Room Card9．行李效劳 Luggage Service10．大堂保险箱 Lobby Safe box11．商务中心 Business Center12．商场 Shopping Center13．残疾人士设施 Handicapped Facilities14．擦鞋效劳 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor Reception客房效劳GUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁效劳 Room Cleaning 3．房间夜床效劳 Turn-down Service 4．洗衣效劳 Laundry Service5．小酒吧 Mini-Bar 6．房间加床效劳 Extra Bed 7．送餐效劳 Room Service 8．擦鞋效劳 Shoes-shine Service 9．唤醒效劳 Wake-up Call 10．饮用水 Drinking Water11． Telephone12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/免打搅16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service19．空气调剂 Air Conditioner 20．电源总开关 Energy Saver 21．电源说明 Power Supply 22．无烟楼层 Non-smoking floor23．医疗效劳 Clinic Service 24．环境爱惜 Environmental Protection 25．紧急情形 Emergency餐饮效劳FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐效劳 Room Service会馆效劳HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe2．游泳馆 Swimming Pool3．健身房 Gymnasium Center4．电影厅 Film Hall5．休息厅 Lounge6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室平安指南SAFETY DIRECTORY1．遵守方法2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火灾 Fire Prevention5．火灾须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国内直拨 DDD Calls4．国际直拨 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide6．国内、国际远程区号 IDD&DDD DIRECTORY附表客房物品有偿价钱表宝龙国际饭馆热忱欢迎阁下光临尊重的宾客：欢迎您下榻张家口宝龙国际饭馆！您的到来，咱们饭馆全部员工都感到超级荣幸，此《效劳指南》为您详细介绍了饭馆的各项效劳及设施。

酒店客房SOP

HOUSEKEEPINGFLOORS T A N D A R D O P E R A T I N G P R O C E D U R EHSKP SOP TASK LISTSHousekeeping Floor1. 酒店介绍-------------------------------------------32. 部门介绍-------------------------------------------43. 客房部工作规范-------------------------------------54. 突发事件的处理程序---------------------------------75. 客房部安全管理规范--------------------------------106. 楼层安全操作规范----------------------------------117. 接听电话的标准程序--------------------------------138. 棉织品管理程序------------------------------------159. 撤床程序------------------------------------------1610. 铺床程序------------------------------------------1711. 如何准备工作车------------------------------------1812. 抹布的使用程序------------------------------------1913. 敲门程序------------------------------------------2014. 处理D.N.D.的程序----------------------------------2115. 如何检查走客房------------------------------------2216. 如何使用吸尘器清洁房间----------------------------2317. 地毯污渍的日常清洁程序----------------------------2518. 如何清洁卫生间------------------------------------2719. 如何清洁化妆镜`；`洗手盆及玻璃杯--------------------2820. 如何清洁马桶--------------------------------------2921. 如何清洁淋浴房------------------------------------3022. 如何清洁浴缸--------------------------------------3123. 如何清洁镜子--------------------------------------3224. 如何清洁小酒吧------------------------------------3325. 如何清洁电水壶/冰桶-------------------------------3426. 如何对抹尘----------------------------------------3527. 客房清扫程序--------------------------------------3628. 饮具消毒程序--------------------------------------3729. 如何清洁空调风口----------------------------------3830. 如何检查房态--------------------------------------3931. 客房异常处理程序----------------------------------4132. 查房程序------------------------------------------4233. 客房各班次的安排----------------------------------4434. 如何处理客人个人随身物品--------------------------4735. 楼层酒水管理--------------------------------------4836. 如何提供擦鞋服务----------------------------------4937. 如何处理C/O房锁着的保险箱------------------------5038. 加床/婴儿床服务-----------------------------------5139. 客衣收发的程序------------------------------------5240. 如何清洁员工电梯及员工通道------------------------5441. 翻床垫的程序--------------------------------------5542. 撤出餐车餐盘程序----------------------------------5643. 如何清洁客区过道----------------------------------5744. 如何检查客区过道----------------------------------5845. 夜床服务------------------------------------------5946. 房间状态的种类------------------------------------6147. 遗失和报损程序（重定）----------------------------6248. 工作单/传呼/钥匙/交班单交接及保管-----------------6349. 客史记录------------------------------------------6450. 工作间客用借贷物----------------------------------65 51．走道发现住客醉酒的处理程序------------------------6652. 托婴服务------------------------------------------6753. 陌生人要求将东西放入房间处理程序------------------6854. 遗留物品处理程序----------------------------------6955. 客人要求“开门”的处理程序------------------------7056. 如何处理打碎的玻璃--------------------------------7157. 发生火灾的正确处理方法----------------------------7258. 客人伤病处理程序----------------------------------7359. 如何换灯泡 --------------------------------------74P R O C E D U R E酒店及部门介绍T ASK N UMBER:001D EPARTMENT:HousekeepingD ATE I SSUED:G UEST E XPECTATION:T IME TO T RAIN:10 minutesWHAT/STEPS HOW/STANDARDSTRAINING QUESTIONS企业概况大观视界酒店位于大观天地MALL内`；`是由图腾置业有限公司投资建设`；`坐落于南京建宁路300号`；`总建筑面积10万平方米`；`地下2层`；`地上5层。