unit 2 the reception desk
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• What’s your room number? • What room are you staying in? • Which room are you in? • What is the number on your key? • • • • • • I’m staying in … My room number is … I am in room … I have room number … We are staying in … We are in …
Best wishes.
Greeting Ask the guest whether he or she has a reservation.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card.
Task of The Front Office
• • • • • • • • • • receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out
Best wishes.
Greeting
- Good evening, sir/madam! Welcome to our hotel. - What can I do for you? - Can I help you?
Ask the guest whether he or she has a reservation.
-Would you please fill in the RC? - I have completed the RC for you. Please check if it is right. - May I see your passport, please?
Call the bellboy to take the guest to his/her room.
Registering the guest
• • • • Βιβλιοθήκη • Would you like to register now? Would you please fill in this form? Kindly sign your name on this card, please. May I see your passport, please? This is your room card. Please keep it well. The bellboy here will take your luggage and show you the way.
Fill in the registration form
REGISTRATION FORM
Surname___________Name____________________ Nationality___________Sex_____Birthday . Room No.________Room rate________Passport No. 803214 Date of issue Sept 6, 2006 Valid until Sept 5, 2012 Permanent address 252 Kings Street, New York, USA Occupation Doctor Tel. 555-880-321 Method of settlement of bill (please check one:)□ Cash □Credit card □ Check Date of arrival_______________________________ Date of departure___________________________ Guest’s signature___________________________
Getting the reservation information from the guest
• Have you made a reservation? • Do you have a letter or telex confirming the reservation? • Would you please put your signature here, please? • Have you got any identification? • I’m sorry, but I haven’t got any record of that.
Steps of Check-In Process
Greeting Ask the guest whether he or she has a reservation.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card. Call the bellboy to take the guest to his/her room.
• • • Vocabulary Repetition Dialogues Pair works
Dialogue 1: Registration
• • • • • • • • • • • • • • • • • • • •
P: Good evening, sir and madam. Welcome to our hotel. Mr. Bellow (B): Thanks. Good evening. P: (Opening the trunk, taking out the baggage from the car) So you have got altogether four pieces of luggage? B: Yes. (The bellman opens the gate.) P: The reception desk is straight ahead. After you, please. Receptionist (R): (At the Reception Desk) Good evening. What can I do for you, sir? B: I reserved a French suite three weeks ago. I’m Henry Bellow. R: Just a moment, please, Mr. Bellow. I’ll check the arrival list….Yes, we have your reservation. A single room with bath. You have paid $50 as __advance deposit__. Am I right? B: Sure. R: Thank you, sir. And would you mind filling in the __registration form____? B: I’ll take care of it. And should I write down my passport number here? R: Yes, I'm afraid you have to. B: Here you are. Is it all right? R: Yes, thanks. How are you going to pay, in cash or by _credit card___ ? B: Could I pay with traveler’s checks? R: Certainly. Here’s the key to Room 908 and your __room card_____. Please keep them. And the bellman will show you up. Have a nice evening, sir. And enjoy your stay. B: Thank you.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card. Call the bellboy to take the guest to his/her room.
- May I have your name, please? - Just a minute, please. I’ll check the reservation record. - Have you got any identification? - I’m sorry, but I haven’t got any record of that.
Collection of Special Terms • What is your room number? • Getting the reservation information from the guest • Registering the guest
What is your room number?
Unit 2 The Reception Desk
Unit 2 The Reception Desk
• Section 1 • Section 2 • Section 3
listening practice Speaking practice Reading practice
Section 1: Listening Practice
Call the bellboy to take the guest to his/her room.
Best wishes.
Greeting Ask the guest whether he or she has a reservation.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card.
Best wishes.
Greeting Ask the guest whether he or she has a reservation.
- Have you made a reservation? - Do you have a letter or telex confirming the reservation? - May I see your confirmed fax?
MONEY, JEWELS AND VALUABLES MUST BE DEPOSITED IN THE HOTEL SAFE; OTHERWISE THE MANAGEMENT CANNOT ASSUME ANY RESPONSIBILITY.
Section 2: Speaking Practice
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card. Call the bellboy to take the guest to his/her room.
Best wishes.
Greeting Ask the guest whether he or she has a reservation.
Best wishes.
Greeting Ask the guest whether he or she has a reservation.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card.
Task of The Front Office
• • • • • • • • • • receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out
Best wishes.
Greeting
- Good evening, sir/madam! Welcome to our hotel. - What can I do for you? - Can I help you?
Ask the guest whether he or she has a reservation.
-Would you please fill in the RC? - I have completed the RC for you. Please check if it is right. - May I see your passport, please?
Call the bellboy to take the guest to his/her room.
Registering the guest
• • • • Βιβλιοθήκη • Would you like to register now? Would you please fill in this form? Kindly sign your name on this card, please. May I see your passport, please? This is your room card. Please keep it well. The bellboy here will take your luggage and show you the way.
Fill in the registration form
REGISTRATION FORM
Surname___________Name____________________ Nationality___________Sex_____Birthday . Room No.________Room rate________Passport No. 803214 Date of issue Sept 6, 2006 Valid until Sept 5, 2012 Permanent address 252 Kings Street, New York, USA Occupation Doctor Tel. 555-880-321 Method of settlement of bill (please check one:)□ Cash □Credit card □ Check Date of arrival_______________________________ Date of departure___________________________ Guest’s signature___________________________
Getting the reservation information from the guest
• Have you made a reservation? • Do you have a letter or telex confirming the reservation? • Would you please put your signature here, please? • Have you got any identification? • I’m sorry, but I haven’t got any record of that.
Steps of Check-In Process
Greeting Ask the guest whether he or she has a reservation.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card. Call the bellboy to take the guest to his/her room.
• • • Vocabulary Repetition Dialogues Pair works
Dialogue 1: Registration
• • • • • • • • • • • • • • • • • • • •
P: Good evening, sir and madam. Welcome to our hotel. Mr. Bellow (B): Thanks. Good evening. P: (Opening the trunk, taking out the baggage from the car) So you have got altogether four pieces of luggage? B: Yes. (The bellman opens the gate.) P: The reception desk is straight ahead. After you, please. Receptionist (R): (At the Reception Desk) Good evening. What can I do for you, sir? B: I reserved a French suite three weeks ago. I’m Henry Bellow. R: Just a moment, please, Mr. Bellow. I’ll check the arrival list….Yes, we have your reservation. A single room with bath. You have paid $50 as __advance deposit__. Am I right? B: Sure. R: Thank you, sir. And would you mind filling in the __registration form____? B: I’ll take care of it. And should I write down my passport number here? R: Yes, I'm afraid you have to. B: Here you are. Is it all right? R: Yes, thanks. How are you going to pay, in cash or by _credit card___ ? B: Could I pay with traveler’s checks? R: Certainly. Here’s the key to Room 908 and your __room card_____. Please keep them. And the bellman will show you up. Have a nice evening, sir. And enjoy your stay. B: Thank you.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card. Call the bellboy to take the guest to his/her room.
- May I have your name, please? - Just a minute, please. I’ll check the reservation record. - Have you got any identification? - I’m sorry, but I haven’t got any record of that.
Collection of Special Terms • What is your room number? • Getting the reservation information from the guest • Registering the guest
What is your room number?
Unit 2 The Reception Desk
Unit 2 The Reception Desk
• Section 1 • Section 2 • Section 3
listening practice Speaking practice Reading practice
Section 1: Listening Practice
Call the bellboy to take the guest to his/her room.
Best wishes.
Greeting Ask the guest whether he or she has a reservation.
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card.
Best wishes.
Greeting Ask the guest whether he or she has a reservation.
- Have you made a reservation? - Do you have a letter or telex confirming the reservation? - May I see your confirmed fax?
MONEY, JEWELS AND VALUABLES MUST BE DEPOSITED IN THE HOTEL SAFE; OTHERWISE THE MANAGEMENT CANNOT ASSUME ANY RESPONSIBILITY.
Section 2: Speaking Practice
Ask the name of the guest
Help the guest fill in the registration form. Give the guest the key card. Call the bellboy to take the guest to his/her room.
Best wishes.
Greeting Ask the guest whether he or she has a reservation.