酒店英文复习

酒店英文复习
第一篇：酒店英文复习
酒店英文复习
词汇：
1.标准单人房 standard single room
2.高档双人房 superior double room
3.豪华双人对床房 deluxe twin room
4.套房 suite
5.应到客人未到 no show
6.超额预定 overbooking
7.饭店日志 hotel diary
8.修改预定 amend/revise reservation
9.销售技巧 salesmanship
10.预定至入住的时间 lead-time
11.房态 room status
12.有数字概念 have a sense of figures
13.脑子转得快 think quickly
14.个性化服务personal/individual service 15.客服部经理guest service manager
16.会务管家 meeting concierge
17.团队结账 group billing
18.精简程序 streamline procedure
19.企业名录 business directory
20.语气婉转 courteous diction
21.欧陆式早餐 continental breakfast
22.服务费 service charge
23.信用卡截止有效期 expire date
24.入住登记卡 registration card
25.总统套间 presidential suit
26.机票预定 air-ticket booking
27.快递服务 express mail service(EMS)
28.行李标签 luggage tags
29.外汇水单 foreign exchange memo
30.叫号电话 a station call
31.个性化服务personal/individual service
32.手册 brochure
33.客房送餐服务room service
34.钥匙牌 key tablet
35.外汇 foreign currency
36.购物中心 Shopping Center
37.工程维修部 Engineering & Maintenance Department
38.财务部 Financial Department
39.人力资源部 Human Resources Department
40.康乐部 Recreational Department
41.保安部 Security Department
42.采购部 Purchasing Department
43.餐饮部 Food and Beverage Department
44.客房部 Housekeeping Department
45.培训部 Training Department
46.销售部 Sales Department
47.商务中心 Business Center
48.前厅部 Front Office Department
49.请即打扫客房 Make up room
50.长包房 Long stay in guest
51.贵宾 Very important person
52.走客房 Check out
53.加床房 Extra bed
54.请勿打扰Do not disturb
55.维修房 Out of Order
56.淡季 Off/slack/low season
57.旺季 Peak-season/on season
58.预定记录 Booking record
59.有保证预定 Guaranteed reservation
60.预定客未到No-show
61.退房时间Check-out time
62.未预约的过路客 Walk-in guest
63.平季 Shoulder season
64.平均房价 Average room rate
65.面签 Countersign
66.预付定金 Advanced deposit
67.会计 Accountant
68.买入价 Buying rate
69.市话 LDD=Local Direct Dial
70.国内直播DDD=Domestic Direct Dial
71.本国货币 Home currency
72.夜审Night auditor
73.维修房Out of order(OOO)
句子翻译（将下列句子翻译成中文）：
1.We offer 10% discount for group reservation, sir.我们对于团体预订提供10%的折扣，先生。

2.Would you like us to put you on our waiting list and call you in case we have a
cancellation?
你愿意我们把您放在我们的候补名单，并且打电话给您假使我们有取消。

3.Unfortunately we’re booked solid, but I could contact other hotels for you.不幸的是我们订满了，但是我能联系其他的酒店给您。

4.Please write out your nationality, permanent home address,
your occupation, your next
destination and pass port number etc.请写出你的国籍，永久住址，你的职业，你的下一个目的地和护照号码等。

5.We have a wide selection of silk shirts here.我们这里有很多种可供选择的丝绸衬衫。

6.I’ll take the shoes to the shoe polishing room and the polished shoes will be returned to you
in about then minutes.我要把鞋子带到鞋子抛光室，并且把抛光鞋退还给你在大约十分钟后
7.I recommend China’s silk.It’s of fine quality and texture and convenient to carry.我推荐中国丝绸。

它有优良的品质和纹理，并且携带方便
8.I’m sorry, sir.I forget to explain that to you
.对不起,先生。

我忘记给你解释
9.Do you want to go alone, or with a group? 你想单独的，还是一个团体
10.This necklace is made of cultured pearls.It’s only half the price of that one.But it has
equal luster and is just as beautiful as that natural one.这条项链是由养殖珍珠做成的，只有一半的价格，但是它也有自然养殖同等的光泽和美丽
11.For room-to-room calls, please dial the room number directly.There is no charge for house
calls.打房间电话,请直接拨房间号码。

内线电话不收费。

12.Would you like a room with a front view or rear view?
你想要一间有前视图还是后视图的房间?
13.Here is your key card.Your room number 1411.这是你的房间卡，你的房间号码是1411.14.We can arrange a bus for you, 150 yuan for each person including bus fare, guide,admission fees and lunch.我们可以为你安排一辆公共汽车，150元每个人，包括公
共汽车费、指导、入社费及午
餐。

15.Your bill has not reached us yet, so I will have to check with the department concerned.你的订单还没有到达我们这里，因此我将要和有关部门进行核对。

16.The total figure you owe the hotel is $120, plus 15% service charge.你在酒店总共消费是$ 120,加上15%服务费
17.I recommend China’s silk.It’s of fine quality and texture and convenient to carry.我推荐中国丝绸。

它有优良的品质和纹理，并且携带方便
18.We assure you of the quality and the texture of the goods bought here.我们在这里向你保证质量与购买的货物的质地
19.Did you make any phone calls from your room?
你在房间里打了很多电话吗？
20.Our hotel has a policy on dealing with laundry damage.The indemnity shall not exceed ten
times the laundry.我们饭店有政策处理洗衣伤害。

赔偿不得超过衣服十倍的价格。

句子翻译（将下列句子翻译成英文）：
1.早上好，中餐厅，有什么需要帮助的吗？
Good morning, Chinese restaurant.May I help you?
2.请问需要订几个人的餐？什么时候到达？
How many people would you like toorder the meal?what the time will you arrive？
3.您喜欢大厅里的餐台还是要一个包间？
Do you like the hall or one private?
4.请问什么时间就餐？
Excuse me, what time to have your meals?
5.恐怕那个时间的餐台已经订满了。

您是否可以换个其他的时间？
I'm afraid that time board has been booked.Could you
change the other time
6.请告诉我您的名字和房间号。

Would you please tell me your name and room number
7.没问题.王先生，您预订了明天上午11:20靠南边窗户的四人台位。

您的房间号是
2687，是这样吗？
No problem.Mr.Wang, your reservations the board for tomorrow morning by south Windows , four people the same.Your room number is 2687, is all right?
8.我们恭候您明天光临。

谢谢您的来电。

Tomorrow we'll be waiting for you arrive.Thank you for calling
9.早上好，我是预订部的李明，请问有什么可以帮到您？
Good morning, this is li Ming calling from the reservations department, what can I do for you
10.请问您要订哪天的房？
what the day do you want to book the room?
11.您要住几晚？
how long do you want to live?
12.也就是6月18日结账离店。

您打算要哪种房型，王先生？
That is, June 18 check out.What kind of room do you want it, Mr.Wang?
13.标准双人间每天400元，豪华双人间480元，您要哪一种？
Standard double is every 400 yuan, luxurious double room is 480 yuan, which one do you want
14.是的，王先生。

我们在机场有接待处。

只要联系哪里的机场代表，他们会向您提供
帮助。

Yes, Mr.Wang.We have an airport reception in the airport.Just contactthe airport representative in there, they will offer you help
15.谢谢你打来电话，王先生。

期待您的光临。

再见
Thank you for calling, Mr.Wang.We look forward to your visit.goodbye
阅读理解（理解并掌握下列对话内容）：
一．
A: ReceptionistB: Guest
A: Good morning, madam.May I help you?
B: Morning.My name is Jones.I reserved a suit for my husband, my two-year-old son and my self.A: Yes, Mrs.Jones.Shall I fill out the registration card for you?
B: Thanks.The name is Jones.J-O-N-E-S.A: Your first name, please?
B: Margaret, M-A-R-G-A-R-E-T.A: Your private address, please.B: 20 Fleet Street, London, England.A: How do you spell”Fleet”, Mrs.Jones?
B: F-L-E-E-T.A: May I know the name of your company?
B: I haven’t got one.We’re here on holiday.I’m a teacher.A: A teacher, I see.And you’re British.B: Right.A: What’s your passport number, please?
B: Just a moment.It’s 6-1-5-1-0-9-T
A: Where will you be going next?
B: Home.A: Are you going to pay in cash or by credit card?
B: In cash.A: Now we’ve put you in Room 701.you’ve arrived today, July 20th.Can I reconfirm your departure date?
B: Yes, we should be leaving on the 26th.A: Fine.And that’s two adults?
B: That’s right.A: Thanks a lot, Mrs.Jones.And now if you are ready, the porter here will take your luggage and show you the way.二．
A：CashierB: Guest
A: Good morning, sir.May I help you?
B: I’d like to pay my bill now/
A: Your name and room number, please?
B: Henry Wright, Room 1808.A: Yes, Mr.Henry Wright.Did you have breakfast this morning?
B: Yes, but I paid cash for it.A: Have you used any other hotel service since this morning?
B: No.A: All right.Here is your bill, Mr.Wright, RMB 1,932 in all, including 15% service charge.Please check it.B: Correct.A: You have paid a deposit of RMB 2,000, haven’t you?
B: Yes, here is the receipt.A: Thank you.Here is your change and this is the invoice.Count, please.B: Right.Thank you.A: My pleasure.
第二篇：酒店英文
Unit 4 At the Hotel
在酒店 Special Terms 专业词汇
hotel
commercial hotel
饭店商务饭店
resort hotel
旅游胜地饭店
apartment hotel
公寓饭店
Luxury(5-star)
五星
High comfort(4-star)
四星
Average comfort(3-star)三星
Some comfort(2-star)
二星 Economy(1-star)
一星
reception
front desk
接待处前台
housekeeping department 房务部，管家部food and beverage department 餐饮部
entertainment department 康乐部 resident manager
住店经理
duty manager
值班经理
lobby manager
大堂副理
supervisor
主管
captain
cashier
receptionist
floor attendant 领班
收银员, 出纳员
接待员楼层服务员
room maid
打扫客房的女服务员
bellboy，bellman
行李员 reservation
book
vacancy
vacant room
room rate
voucher
预约；预订预订空房空的房间房价
凭证，券single room
人房
double room twin room
双人房双床间triple room suite
lobby banquet room restaurant coffee shop cafeteria health center sauna massage parlor beauty parlor barber shop tennis court bowling alley billiard room 三人房套房
大堂
宴会厅
餐厅
咖啡厅
自助餐厅
健身房
桑拿浴室
按摩室
理发室
网球场
保龄球场
桌球室
mahjong and chess room 棋牌室
souvenir shop
fire exit
纪念品商店
火警出口
bathroom
shower
shower curtain
shower head
toilet
refrigerator
Pay-TV
safe-box
wall lamp
（客房内的）洗澡间
淋浴
浴帘淋浴喷头抽水马桶
电冰箱
收费电视
保险箱壁灯
television remote control 电视遥控开关 discount service charge
extra charge
sold out
fully booked
check out
arrival time
折扣服务费额外费用卖完了全被订满
入住
结帐离店，退房
到达时间
departure time settle accounts key card laundry service
laundry list
离开时间
结帐钥匙卡
洗衣服务
洗衣单
洗衣袋
洗衣费
快洗服务干洗
烫衣服 laundry bag
laundry charge
express service
dry cleaning
press
express service charge 快件收费 50% blouse
coat
dress
panties
nightdress
underpants
加收50% 女上衣
连衣裙
女短裤
女睡衣
男短裤
pajama
shirt
jacket
zipper
button
clothes hanger hair dryer shoe shining paper towel
toothbrush toothpaste
shampoo
shower cap
cotton swabs
toilet soap
toilet paper
男睡衣
男衬衣
外套，短上衣
拉链
纽扣衣架
干发机
擦鞋纸
毛巾
牙刷
牙膏
浴帽
棉签
香皂
卫生纸
情景对话
4.Asking for Hotel Services 要求店内服务
Scene 1
（A: Floor Attendant;B: Tourist）A: Housekeeping.May I come in? B: Yes, come in.A: Good evening, sir.Did you call for service？
B: Yes.The air conditioner doesn’t work.A: I'm sorry, sir.A repairman will come and check it right away.B: One more thing.Do you have larger size slippers than the ones that I have in my room? They are too small for me.A: I’m not really sure, sir.But I’ll try and see if I can get you a pair of larger ones.Anything else I can do for you? B: I need a couple more of clothes hangers.A: I’ll fetch you some right away.Is four hangers enough? B: Yes.That’s more than enou gh.Thank you.Scene 3 （A: Head waiter of the Room Service;B: Tourist）
A: Room service.May I help you?
B: Yes.I’d like to have my breakfast in my room tomorrow morning.Could you send it here? I’m in Room 1512.A: Certainly, sir.We provide very good room service.What would you like?
B: I’d like to have a full breakfast.A: What kind of juice would you like? B: Orange juice.A: Would you like sausage, bacon or ham? B: Sausage, please.A: How would you like your eggs, sir, Fried or boiled? B: Two fried eggs, sunny-side up.A: Very well, sir.So that’s orange juice, sausage and eggs, sunny-side up.B: That’s right.By the way, is there any other way to have room
service?
A: Yes, sir.Just check the items you would like for breakfast in your doorknob menu, mark down the time and hang it outside your door before you go to bed.A: But what should we do with the dishes when we finish our breakfast?
B: Please leave them outside your room.The waiter will come to collect them.A: I see.Thank you very much for your service. 第三篇：酒店英文
酒店英文
基本单词: Hotel宾馆酒店
Rootlots hotel 黄土情大酒店
railway station火车站
1．General Manager’s Office
总经理办公室 2．Room Department
房务部3．Food and Beverage Department 餐饮部4．Accounting Department
财务部
5．Engineering Department
工程部
6.Sales Department 销售部
问候语：
1.Good morning /afternoon /evening, sir/madam 早上好/下午好/晚上好，先生/女士
2.Welcome to our hotel(XX restaurant)欢迎光临我们酒店(XX 餐厅)
3.How do you do？
回答：How do you do.您好（初次见面）
4.How are you? 您好（较熟悉时）
5.Fine, thanks 谢谢，我还好
6.It’s nice(glad)to meet you.很高兴见到您
7.What can I do for you? sir/madam
我能为您做些什么呢？先生/女士
8.I hope you enjoy your stay with us, sir/madam
希望您在我们酒店居停愉快,先生/女士
9.Please wait a moment, sir/madam
您请稍等,先生/女士
10.Please take a rest, sir/madam
您请休息一下，先生/女士 11.Certainly, sir/madam
当然可以，先生/女士
12.Any comments and suggestions are welcome, sir/madam 欢迎多提宝贵意见，先生/女士
13.Please step this way to upstairs/downstairs.请这边上楼/下楼
14.Take a seat please, sir/madam
您请坐，先生/女士
15.Would you please repeat it, sir/madam
请重复一遍好吗，先生/女士
16.Please go straight / turn right / turn left, sir/madam
请笔直走/请右转/请左转/先生/女士
17.You are welcome, sir/madam
不用谢，先生/女士
18.At your service, sir/madam
乐意为您效劳，先生/女士19.I’m sorry to have kept you waiting, sir/madam
对不起，让您久等了。

先生/女士
20.Excuse me, sir/madam
对不起，(引起对方注意)，先生/女士
公共部分
21.I’m sorry to interrupt you, sir/madam
对不起，打扰您了。

先生/女士
22.I apologize for this, sir/madam
我为此道歉，先生/女士
ϖ公共部分
23.That’s all right(Don’t mind), sir/madam
没关系，别在意
24.Please mind(watch)your step, sir/madam
您请当心(提醒对方)先生/女士
ϖ
25.Take it easy sir/madam
您放心好了，先生/女士
26.See you later, sir/madam
等会儿见，先生/女士
ϖ公共部分公共部分
27.Goodbye and thank you for coming, sir/madam
再见，谢谢您的光临先生/女士
28.Goodbye sir/madam, We look forward seeing you again 再见，我们期待您再次光临。

先生/女士
ϖ公共部分
29.Have a nice trip, sir/madam
先生/女士，祝您一路平安
30.I’m sorry, sir/madam It’s my fault
先生/女士，很抱歉，这是我的错。

ϖ Front Office前厅服务
一、Room Reservation客房预订
1.Would you like a room with a front view or a rear view? 你是要窗户临街的房间，还是要背街的房间？
2.In whose name is the reservation made?
是以谁的名义订的房间？
ϖ Front Office前厅服务
3.Who made the reservation, please?
请问谁预订的房间？
4.For how many nights?
您要住几个晚上？
Good morning.(用于中午以前)Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)在这些招呼语的后面接句子，例如： Good morning, sir.Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir.Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店Good evening, Ms.May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir.This is the Front Desk.May I help you? 早上好，先生。

这里是服务台，请问您需要服务吗？
（三）回答 1.一般性的回答
I see, sir.我明白了，先生。

Certainly, sir.好的，先生。

2.请对方再等一会儿
Just a moment, please.请稍等。

Thank you for waiting.您久等了，先生。

I am very sorry to have kept you waiting.很抱歉让您久等了。

Could you wait a little longer, please?请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.不好意思，我恐怕没办法那样做。

Excuse me, sir.Please let me pass.不好意思，先生，麻烦让我过一下。

第四篇：酒店英文
酒店英文
1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。

2．What's the price difference？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is15dollars Per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．I think I'll take the one with a front view then．我想我还是要阳面的吧。

5．How long will you
be staying？您打算住多久？
6．We'll be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。

10． What is the rate，please？请问房费多少？
11．The current rate is＄ 50 per night．现行房费是50美元一天。

12． What services come with that？这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I'll take it．听起来还不错。

这个房间我要了。

14． By the way，I'd like a quiet room away from the street if the is possible．顺便说一下，如有可能我想要一个不临街的安静房间。

15．Welcome to our hotel．欢迎光临。

16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17． Let me have a check again．让我再看一下。

18．The Reception Desk is straight ahead．接待处就在前面。

19．After you，please．你先请。

20．Excuse me，where can I buy some cigarettes？劳驾。

我到哪儿可买到香烟？ 21．There is a shop on the ground floor．一楼有个商店。

22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。

23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。

25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you perfer 我们有中餐厅和西餐厅，你愿意去哪个？
27．I'd like to try some Chinese food today．今天我想尝尝中国菜。

28．I want a double room with a bath．我要一间有浴室的双人房。

29．How much a day do you charge？每天收费多少？
30．It is hundred yuan a day including heating fee，but excluding service charge．一百元一天，包括供暖费但不包括服务费。

31．It's quite reasonable．收费十分合理。

32．How long do you intend to stay in this hotel？您准备住多久？
33．Have you got through with the check－in procedure？你是否已经办妥住宿登记手续？ 34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。

35．Would you mind filling in this form and pay a hundred yuan in advance for him．请填好并预付一百元钱。

36．This is a receipt for paying in advance．Please keep it．这是预付款收据，请收好。

37．Have you any vacant（spare）room in the hotel？旅馆里有空余房间吗？
38．Sorry，we have no vacant（spare）room for you． But I can recommend you to the Orient Hotel where you may get a spare room．对不起，我们已经客满了。

但是我可以介绍您去东方饭店，那里有空余的房间。

39．Good afternoon，my room number is 321．Any mail for me？下午好！我的房号是321。

有我的信吗？
40．Yes．You have two letters and one telegram，also a
message was left by a lady before one hour．有的。

您有两封信和一封电报，一小时前有一位小姐来电话留言给您。

41．I'll mail a letter to U．S．A．by airmail．我要寄一封航空信到美国。

42．How much do I have to pay for you？我要付多少钱？ 43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。

44．Yes，we do have a reservation for you．对了，我们这儿是有您预订的房间。

45．Would you please fill out this form while I prepare your key card for you？请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER？“房间号码”这一栏我该怎么填呢？47．I'll put in the room number for you later on．过会儿我来给您填上房间号码。

48．You forgot to put in the date of your departure．您忘了填写离店日期了。

49．And here is your key，Mr．Bradley．Your room number is 1420．给您房间的钥匙，布拉德利先生。

您的房间号码是1420。

50．It is on the 14th floor and the daily rate is＄90．房间在14层，每天的房费是90美元。

51．Please make sure that you have it with you all the time．请务必随时带着它。

52．My business negotiation has progressed much more slowly than I had expected．我的业务谈判进行得比我原先预料的慢了许多。

53． I wonder if it is possible for me to extend my stay at this hotel for two days．我想知道是否可以让我在这儿多呆两天。

54．I'll take a look at the hotel's booking situation．我来查看一下本店房间的预订情况。

55．I'm glad that we'll be able to accept your extension re－quest．很高兴我们有办法接受您延长住宿的要求。

56． But I'm afraid that it will be necessary for us to ask you
to change rooms for the last two nights．不过，恐怕最后两天我们得请您搬到别的房间去。

57．We have already let your room to another gentleman．我们已经把您住的房间租给了另外一位先生。

58． That's no problem at all．没问题。

59．Is this everything，sir？这是全部东西吗，先生？60．Here's the light switch．这是电灯开关。

61．Here's the closet and there's the bathroom．这儿是壁柜。

这儿是洗澡间。

62． Will there be anything else，sir？还有什么事吗，先生？
63．Well，if you need anything else，please call room service．噢，如果你有什么事，请叫房间服务。

64． Let me help you with your luggage．我来帮您拿行李。

65．It's very kind of you to do so．你这样做使我很感激。

66．What's your room number，please？请问您的房间号码？
67． And by the way，could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？
68．How do you like this room？您觉得这个房间怎么样？69．It's also quite spacious．房间也很宽敞。

70． Do you mind if I put your luggage by the wardrobe？我把您的行李搁在衣柜旁边好吗？ 71．By the way，could you tell me about your hotel service？顺便问问，你能不能给我讲一下宾馆服务的情况？
72．Is there any place in the hotel where we can amuse our －selves？旅馆里有娱乐场所吗？ 73．If you want to take a walk，you can go to the garden．如果您想散步，可以去花园。

74．There is a recreation centre on the ground floor．在一楼有个娱乐中心。

75．You can play billiards，table tennis，bridge，and go bowl－ing．您可以去打打台球、乒乓球、桥牌和保龄球。

76．Is there a place where we can listen to some music？有
听音乐的地方吗？
77． There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and mode rnmusic，while having some Chinese tea or other soft drinks．有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。

78．Would you please tell me the daily service hours of the dining room？请告诉我餐厅每天的服务时间，好吗？
79．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．从早上七时一直到晚上十时，几乎全天供应。

80． When will the bar and cafe open？酒吧和咖啡馆什么时间开放？ 81．From 3∶00 p．m．till midnight．从下午三点到晚上十二点。

82．Does the guest house offer any other service？宾馆里还有哪些服务项目？
83．We have a barber shop，a laundry，a store，post and telegram services，a newspaper stand，a billiard，table tennis，video games and so on．我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。

84．It's jolly good！这太好了！
85．And where can I have my laundry done？脏衣服送到哪里去洗？ 86．Madam．What can I do for you？夫人。

我能为您做些什么？
87．I'm looking for a man whose name is John．我在寻找一位男士，他的名字叫约翰。

88．Could you tell me his room number，please？请问他的房间号码是多少？ 89．I suppose it is 735．我想他的房间号码是735号。

90．By the way，please show me where the lift is？顺便请指点我电梯在什么地方？ 91．I need some information about touring Hangzhou．我想了解关于游览杭州的情况。

92．There are two
trains going to Hangzhou every morning，No．49 and No．79．每天早晨有两列火车到杭州，49次列车和79次列车。

93．What time does this train leave？这列火车什么时间发车？94． Could you get me two tickets for tomorrow here？你能否在这儿卖给我两张明天的车票？95．I'm looking for a friend，Mr．Brown． Could you tell me if he is in the hotel？我在找一位朋友，布朗先生。

你能告诉我他是住在这个饭店吗？96．Just a minute，please．I'll see if he is registered．请稍等片刻，我看看他是否登记了。

97．They are in suite 705． Let me phone him．他们住在705号套房，我来给他打电话。

98．Mr．Brown said he's waiting for you in his room．布朗先生说他在房间里等您。

99．Housekeeping．May I come in？我是客房的，可以进来吗？
100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？
101．You can do it now if you like．如果您愿意，现在就可以打扫。

102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。

103．I'm sorry that your flask is empty．很抱歉您的水壶空了。

104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？
105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

106．Could you come back in three hours？你能不能过3小时再来整理？
107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。

我会转告夜班服务员。

108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？
109．I've just taken a bath and it is quite a mess now．我刚
洗了澡，那儿乱糟糟的。

110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。

111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？
112．Is there anything I can do for you？您还有什么事要我做吗？ 113．I'm always at your service．乐意效劳。

114．Excuse me．Have you any laundry？对不起，请问有没有要洗的衣服？
115．The laundry man is here to collect it．洗衣房服务员来这儿收要洗的衣服了。

116．If you have any，please just leave it in the laundry bag behind the bathroom door．如果您有衣服要洗，请放在浴室门后的洗衣袋里。

117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。

118．What if there is any laundry damage？如果你们洗衣时损坏了衣服怎么办？
119．In such a case，the hotel should certainly pay for it．如果是这样，饭店当然应该赔偿。

120．Could you send someone up for my laundry，please？请问，你们能派人来收要洗的衣服吗？
121．A valet will be up in a few minutes．洗熨工马上就到。

122．Will the color run in the wash？洗衣时会掉色吗？ 123．We'll dry-clean the dress．我们将干洗这条裙子。

124．We'll stitch it before washing．我们会在洗之前把衬里缝好。

125．When can I have my laundry back？我何时能取回洗的衣服呢？
126．But would you like express service or same-day？不过，您是要快洗服务还是当日取？127．I'd like this sweater to be
washed by hand in cold water．这件毛衣要用冷水手洗。

128．Can you change the room for me？ It's too noisy．能给我换个房间吗？这儿太吵了。

129．My wife was woken up several times by the noise the baggage elevator made．我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。

130．She said it was too much for her．她说这使她难以忍受。

131．I'm awfully sorry，sir．非常对不起，先生。

132．I do apologize．我向您道歉。

133．No problem，sir．没问题，先生。

134．We'll manage it，but we don't have any spare room today．我们会尽力办到，但是今天我们没有空余房间。

135．Could you wait till tomorrow？等到明天好吗？
136．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．我希望明天晚上我们能呆在一套安静的房间里睡个好觉。

137．And if there is anything more you need，please let us know．如果还需要别的什么东西，请告诉我们。

138．The light in this room is too dim．这房间里的灯光太暗了。

139．Please get me a brighter one．请给我换个亮的。

140．Certainly，sir．I'll be back right away．好的，先生，我马上就回来。

141．The room is too cold for me．I feel rather cold when I sleep．这房间太冷了，我睡觉时感到很冷。

142．There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病。

143．We'll send someone to repair it immediately．我们会马上派人来修的。

144．What's the trouble？哪儿坏啦？
145．The toilet doesn't flush．抽水马桶不放水了。

146．Let me see．Oh，it's clogged．让我看看。

噢，堵住了。

147．The water tap drips all night long．水龙头一整夜滴水。

148．Some part needs to be replaced．I will be back soon．有个零件要换了。

我片刻就来。

149．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些毛病。

150．The picture is wobbly．图像不稳定。

151．I'm sorry．May I have a look at it？很遗憾，我可以看看吗？
152．I'll send for an electrician from the maintenance department．我去请维修部的电工来。

153．We can have it repaired．我们能找人修理。

154．Please wait just a few minutes．请稍等几分钟。

155．The TV set is not working well．电视机有毛病了。

156．I'd like to have my hair cut．我想理个发。

157． How do you want it？您想理什么式样的？
158．Just a trim，and cut the sides fairly short，but not so much at the back．修剪一下就行了。

两边剪短些，但后面不要剪得太多。

159．Nothing off the top?顶上不要剪吗？
160．Well，a little off the top．嗯，稍微剪一点。

161．Would you like a shave or shampoo？您要不要修面或洗头？ 162．I want a haircut and a shave，please．我想理发和修面。

163．Very well，and how would you like your haircut，sir？好的，您喜欢什么发式？164．Do you want me to trim your moustache？要我为您修剪一下小胡子吗？
165．Well，could you cut a little more off the temple？好，能不能把两边鬓角再剪短些？ 166．Is that satisfactory？您看这样满意吗？
167．Anything else I can do for you？还要我为您做些什么吗？168．I want a facial．我想做面部美容。

169．Most facials start with a thorough cleansing．面部美容大都是先彻底清洁面部皮肤。

170．I'll take the half-hour facial with make-up．我要做半小时美容外加化妆。

171．I'm going to Tianjln early tomorrow。