商务英语视听说PPT-Unit Three-On the Phone

The correct order is ______________________________.
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Listening Practice
Listen to the dialogue and complete the following message note. Then please exchange it with your neighbor.
1.
2. Just stay at home and get some rest. See you on Friday. Hello, Mr. Smith? Thank you. I will see you then. I am afraid I am going to be off sick today. I have got a bad cold. I hope you don’t mind. Yes. Who is calling? Hi, Mary. What is up? It’s Mary Murphy.
To:_______________ Date: 29th January
Time:10:00 a.m.
Message Note
From:________________________________________ Company :____________________________________ Telephone:_____________________________________ Message:_______________________________________ ________________________________________ ________________________________________ Taken by:________________________________________
Learning Objectives After completing this unit, students should be able to: Answer the phone Ask to be connected Leave messages Deal with problems by telephone
interrupting pretend clearly distractions argue schedule polite documents lengthy hear advance misunderstood
Know the purpose of your call in ________. Make sure you have all the ________ you’ll need before you dial. _________a specific time for calls. Get rid of all _________: turn off the radio, television, etc. Listen carefully and confirm that you have understood each point. Don’t ________you have understood when you haven’t. Let others speak and try to avoid _________ Speak slowly and _______; try to avoid speaking with a strong accent. Don’t ______! Whenever possible, use the optional choice method. Make sure you sound _________ and agreeable. Make sure your call is brief. Try to avoid_______calls. Don’t try to be funny_________you may be __________. Smile while you are talking. Your listener can “________” your smile.
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Follow-up and Evaluation
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Assignment: Make a dialogue with your partner with the given situation on Page 36 and 41 and be prepared to act it out in class.
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Video 1
Watch the video. Stop the video when Mr.Schulz states the message and write it down.
Message 1 ___________ ___________ ___________ ___________ ___________ ___________ ___________
2. Take the complaint off the call.
3. State the purpose of the call.
4. An interest-capturing statement.
5. Request an appointment.
6. Overcome resistance.
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Video 1
Work in pairs and role-play the telephone dialogue, referring to the messages you have taken.
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Dalian University of Foreign Languages
商务英语视听说-3
Unit Three: On the Phone
Learning Objectives
Mini Lecture
Video On
Assignment
Follow-up and Evaluation
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Message 2 ___________ ___________ ___________ ___________ ___________ ___________ ___________
Message 3 ___________ ___________ ___________ ___________ ___________ ___________ ___________
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Warm-up
Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks.
Video 2
Watch the video and study the six steps to take when making a business telephone call with your neighbor.
1. Introduce yourself and your company.
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Listening Practice
Put the following telephone dialogue into the right order, then listen to the dialogue and check your answer with your neighbor.
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Video 2
Work in groups and brainstorm the difficulties in making phone call from your past experiences. Share your experiences with other members and note down the difficulties. Try to work out solutions to most of the difficulties and report to the class.