11(5)_寄包柜应急处理单使用程序_customer locker

寄包柜应急处理单使用程序
Customer Locker Emergency Procedure
寄包柜应急处理程序是为了保障顾客的财产安全。

只适用于顾客非正常
开启寄包柜。

（如：密码纸丢失、操作失误等）以下为操作流程：This procedure is to secure the safety of customers’ belongings during emergency and is only used when customer looses password or fails to open the locker by mistakes.
印刷、保管(Print and File)
寄包柜应急处理单为一联单，由公司统一印刷（右上角需印有红色编号）。

所有寄包柜应急处理单由财务部统一保管。

防损部至财务部领取（一次
限领五本，号码由小到大）。

服务中心可至防损部领取并登记。

使用后由
防损部收取保管。

以便监管部门复查。

The emergency form is printed by company supplier and filed by accounting dept.
the security takes the forms from accounting (5 at a time). Information center takes from the security and give back after usage.
各部门操作流程(Procedure and Responsibilities)
1、服务中心(Information Center)
首先顾客至服务中心说明应急开箱的原因。

接待人员必须将
开箱原因、顾客姓名、寄包柜内存放物品，填写在寄包柜应
急处理单的相应空格内。

同时通知防损部派人至现场监督确认
开箱过程。

Customer goes to the information center and gives the reason why
he needs emergency opening of the lockers. The information center
should fill up the reason, name of customer, belongings inside into
the form. Then inform the security to supervise the opening process 2、防损部(Security)
防损部派人至现场监督开箱时，首先必须认真与顾客核对寄包
柜应急处理单上，所填写的任何一项内容。

确认无误后当着
顾客的面打开寄包柜。

防损员有权核对箱内物品，确认后让
顾客签字领回。

如与填写内容不符，防损员有权扣留并暂且
保管箱内物品。

防损员收回寄包柜应急处理单后交防损部存
档。

The security should open the locker in front of the customer,
check the items inside the lockers, make sure they match the listed
items, ask the customer to sign and take back his belongings. If the
items don’t match, the security has the right to keep the items inside.
The form should be taken back to security office for filing 注：以上单据须存档一年，后经店长批准后防损部方可处理。

The forms should be kept for 1 year and disposed after store manager’s
approval。