PMP课堂作业题(第9章)
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PMP课堂作业题(第9章)
九、项目人力资源管理
1. Obtaining the human resources needed to complete project activity is
A. Develop Project Team
B. Project Human Resources Management
C. Organizational planning
D. Acquire Project Team
1. 获取完成项目活动所需的人力资源是:
A. 建设项目团队
B. 项目人力资源管理
C. 组织规划
D. 组建项目团队
2. During project planning in a matrix organization, the project manager determines that
additional human resources are needed. From whom would he request these resources?
A. Project manager
B. Functional manager
C. Team
D. Project sponsor
2. 在矩阵组织中项目规划阶段,项目经理需要增加人力资源。
他可以向谁提出增加这些资源的
要求?
A. 项目经理
B. 职能经理
C. 项目团队
D. 项目发起人
3. A project manager presented premier performance
certificates to project team members
who delivered above and beyond their required task at each project milestone. This is an example of:
A. Kickoff meetings
B. Gold plating
C. A reward and recognition
D. Information distribution
3. 对于在项目的每一里程碑超额完成所要求任务的团队成员,项目经理向其颁发最佳表现证
书。
这属于以下哪方面例子?
A. 启动会议
B. 镀金
C. 认可与奖励
D. 信息分配
4. A project has several teams. Team C has missed several deadlines in the past. This has
caused T eam D to have to crash the critical path several times. As the project leader for Team D, you should meet with the:
A. Manager over T eam D
B. Project manager alone
C. Project manager and management
D. Project manager and the team C leader
4. 一个项目拥有几个团队。
由于团队C在过去几次耽误工期,导致团队D几次关键路径赶工。
如果你作为团队D的领导人,你应当向以下哪些人说明情况?
A. 团队D的上级经理
B. 项目经理一人
C. 项目经理和管理层
D. 项目经理和团队C领导人
5. Your project schedule is tight and in danger of falling
behind when two team members start
disrupting status meetings by arguing with each other. As project manager,what is the BEST thing you can do?
A. Separate the two until the project is back on track
B. Speak with each team member and give each a verbal warning
C. Discuss the problem with the manager of the two team members
D. Meet with both team members and their manager to determine the source of conflict
5. 你的项目进度非常紧张并且有延期的危险,而此时,两名团队成员互相争论而扰乱了会场。
作为项目经理,你最应该做以下哪件事?
A. 将两人分开,直至项目回到正轨上来
B. 分别同每人谈话并给予口头警告
C. 同两名成员的经理讨论该问题
D. 同时约见两名成员及他们的经理,找出产生冲突的根源
6. Which of the following needs to be completed before resources can be finalized for the
project?
A. Work Breakdown Structure
B. Estimates Cost
C. Resource Gantt chart
D. Validate Scope
6. 在最终确定项目所需资源前,需要完成以下哪项工作?
A. 工作分解结构
B. 估算成本
C. 资源甘特图
D. 确认范围
7. Two team members are having a big disagreement about
how to accomplish a task. The
project is low risk and is taking place in a strong matrix environment with 34 team members.
To resolve this dispute, the project manager should:
A. Make the decision
B. Have the team members confront and solve such problem, or send the team members
to their managers for advice on resolving the dispute
C. Ask for a benchmark analysis
D. Have the team members compromise
7. 两名团队成员就如何完成任务存在很大分歧。
该项目风险低并且在拥有34名团队成员的强
矩阵组织环境下进行。
要解决冲突,项目经理应当如何做?
A. 自行做出决定
B. 让团队成员面对面地解决问题,或让他们去找各自的经理征求解决冲突的意见
C. 寻求一个标杆分析
D. 让团队成员互相妥协
8. To help the project team function more efficiently on complex and interrelated tasks, the
project manager decides to use a war room. What dose this mean?
A. All the project records are kept in one location.
B. The tools needed to accomplish the work are kept in one place with easy access by
the team from various locations.
C. The entire team is located in one area.
D. The project’s entire senior management team is located in one area.
8. 为了帮助项目团队更有效的发挥作用,以完成错综复杂的任务,
项目经理决定采取作战室的
方式。
这意味着什么?
A. 所有项目记录都保存在一个地方
B. 对于完成工作所需的工具保存在一个地方以便不同地方的团队成员使用
C. 整个团队集中在一个地方办公
D. 项目的整个高层管理团队集中在一个地方办公
9. A project manager has been working on a project for six months with the same team, yet
the team still shows a lack of support for the project. The BEST thing the project manager can do to obtain the team’s support for the project is to:
A. Reevaluate the effectiveness of the reward system in place
B. Talk to each team member’s boss with the team member present
C. Find someone else to be project manager
D. Tell the team he/she needs its support, and ask them why they do not support the
project.
9. 一名项目经理与同一个项目团队一起从事项目工作已达六个月,但仍未取得团队成员对项目
的支持。
该项目经理获得团队成员对项目支持的最好办法是:
A. 适时重新评估现行奖励体系效力
B. 在团队成员在场的情况下,向每名团队成员的上司说明此事
C. 另寻他人担当项目经理
D. 直接告诉团队成员,他/她需要团队的支持,并征求他们为什么不给予项目支持的原因
10. Conflict on projects is usually caused by:
A. Schedules, priorities, resources and technical opinions
B. Schedules, personalities, priorities and resources
C. Schedules, personalities, priorities and technical opinions
D. Schedules, cost, priorities and resources
10. 项目中的冲突通常源自以下哪些因素?
A. 进度,优先级,资源和技术意见
B. 进度,个性,优先级和资源
C. 进度,个性,优先级和技术意见
D. 进度,成本,优先级和资源
11. A project manager has just been assigned a team that comes from many countries
including Brazil, China, the US and Britain. What is her BEST tool for success?
A. The Responsibility Assignment Matrix (RAM)
B. The teleconference
C. Team communication with the WBS
D. Communication and well developed people skills
11. 一名项目经理刚刚负责一个团队,该团队成员来自包括巴西、中国、美国和英国在内的许多
国家。
以下哪项是她取得成功的最佳工具?
A. 职责分配矩阵
B. 远程电话会议
C. 使用工作分解结构进行团队沟通
D. 沟通和良好的人际关系技巧
12. What conflict resolution technique is a project manager using when he says, “Why can’t we
solve this problem by all sides giving in a little?”
A. Problem solving
B. Forcing
C. Withdrawal
D. Compromising
12. 当一名项目经理说:“为什么我们各方不退让一点以解决这个
问题”时,采取了以下哪种冲突
解决方法?
A. 解决问题
B. 强制
C. 回避
D. 妥协
13. During a team meeting, the team has been arguing about the method of integration for over
20 minutes without getting anywhere. The project manager reschedules the issue for the
next team meeting. This is an example of:
A. Compromising
B. Forcing
C. Smoothing
D. Withdrawal
13. 在项目团队会议上,团队成员就整合管理方法争论了20多分钟没有结果。
项目经理决定安
排下次会议讨论此问题。
这属于以下哪种例子:
A. 妥协
B. 强制
C. 缓解
D. 回避
14. A project manager new to project management is taking on a new project. When is the
BEST time to help build the people working on the project into a team?
A. At project initiation
B. Before committing to a project cost estimate
C. Throughout the project
D. At project planning
14. 一名初涉项目管理的项目经理承担一个新项目,何时为建设团队的最佳时机?
A. 项目启动阶段
B. 在提交成本估算前
C. 贯穿整个项目
D. 在项目规划阶段
15. A team member shows that he doesn’t have the required skills or knowledge assigned to
him. Who is responsible for ensuring that he receives the proper training?
A. Sponsor
B. Functional manager
C. Project manager
D. Training coordinator
15.一个不具备要求的技能或知识的团队成员被分配到一个项目。
谁负责确保他得到适当的培
训?
A. 发起人
B. 职能经理
C. 项目经理
D. 培训协调员
16. Which of the following is an output of Develop Project Team?
A. Management plan
B. Staffing management plan
C. Team Performance Assessments
D. Reward system
16. 以下哪一项是建设项目团队的输出?
A. 管理规划
B. 人员配备管理规划
C. 团队绩效评价
D. 奖励体系
17. Which of the following is the BEST method to make reward systems MOST effective?
A. Pay a large salary increase to the best workers
B. Give the team a choice of rewards
C. Make the link between performance and reward clear
D. Present notification of rewards within the company
17. 以下哪项是使奖励体系更加有效的方法?
A. 提高优秀职工工资
B. 向团队提供奖励方案供其选择
C. 使绩效与奖励联系更加清晰明确
D. 在公司范围内发布奖励通知
18. On his first project assignment as the project manager, the project manager encounters
disagreements among highly technical team members. How would the project manager BEST deal with the conflict?
A. He should listen to the differences of opinions, determine what the best choice is and
implement that choice.
B. He should postpone further discussions, meet with each individual and determine the
best approach.
C. He should listen to the differences of opinions, encourage logical discussions and
facilitate an agreement.
D. He should help the team focus on agreeable aspects of their opinions.
18. 作为项目经理,在第一次分配任务时,就遇到了项目团队中技术专家的反对,他应当如何最
佳的处理此矛盾?
A. 他应当听从不同的意见,分析确定最佳选择并执行
B. 他应当推迟进一步讨论,同每名成员商谈并确定最优方案
C. 他应当听取不同意见,鼓励合理探讨并达成一致意见
D. 他应当帮助团队成员关注于他们意见的相同点
19.The following could all be signs of decreasing team motivation except for:
A. Scope change
B. Project staff turnover
C. Absenteeism
D. Conflicts between team members
19. 下列各项中,除外都是降低团队积极性的迹象。
A. 范围变更
B. 项目人员流动
C. 旷工
D. 团队成员之间冲突
20. As project manager you suggest that two of your engineers resolve a technical
disagreement by a compromise. This an example of:
A. A lose-lose situation
B. A win-win situation
C. A participative management style
D. Effective problem solving
20. 作为项目经理你建议你的两个工程师通过妥协来解决一项技术分歧。
这是例子。
A. 双输局面
B. 双赢局面
C. 参与式管理风格
D. 有效的问题解决
21. In which phase of the project management life-cycle is
the project manager likely to be
more coaching?
A. Initiation
B. Planning
C. Execution
D. Control
21. 在项目管理生命周期的哪个阶段项目经理可能更侧重教练?
A. 启动
B. 规划
C. 执行
D. 控制
22. In order to balance the needs of the many stakeholders involved in your project the most
desirable method to achieve resolution of conflicts world be
A. Compromise
B. Forcing
C. Controlling
D. Collaborate
22. 为了平衡你项目中众多项目干系人的需求,达成冲突解决方案的最渴望的方法是:
A. 妥协
B. 强制
C. 控制
D. 合作
23. What does a resource histogram show that a responsibility assignment matrix does not:
A. Time
B. Activity
C. Interrelationships
D. The person in charge of each activity
23.资源直方图中有,而职责分配矩阵中没有的是什么?
A. 时间
B. 进度活动
C. 人员之间的相互关系
D. 每项活动的负责人
24. The management theory that stares that all people can direct their own efforts is:
A. Theory Y.
B. Herzberg’s theory.
C. Maslow’s hierarchy.
D. Theory X.
24. 所有人都自觉的努力工作属于哪个管理理论?
A. Y理论
B. 赫兹伯格理论
C. 马斯洛需求理论
D. X理论
25. A new testing center is going to be constructed over the next two years. The project
sponsor and project manager have been identified and high-level estimates begun. It is expected that the project can be completed within budget and on schedule. The only
difficulty is in acquiring the number of resources with the correct expertise to complete the work. Under these circumstances, the project manager should spend more time creating a:
A. R isk analysis
B. R esponsibility assignment matrix
C. R esponsibility chart
D. R esource-limited schedule
25. 一个新测试中心在两年内建成。
项目发起人和项目经理已经确
定并且粗略量级估算已经开
始。
预计该项目可以在预算内按进度计划完成。
唯一的难点是获得完成工作所需的具有正确专门技能的资源数量。
在这种情况下,项目经理应花更多的时间建立:
A. 风险分析
B. 责任分配矩阵
C. 责任图
D. 受资源限制的进度计划
26. Team members are arguing about the location of specification limits on a control chart. The
discussion is becoming heated when the project manager walks in and says, “it seems that the real problem here is that we do not have enough information about the customer’s specifications. Let’s…” this is an example of:
A. A sserting the project manager’s authority
B. Problem solving
C. Compromising
D. Withdrawal
26. 团队成员们正在对控制图上的规范限值的位置进行争论。
项目经理进来的时候争论正变得白
热化,项目经理说:“真正的问题似乎是我们没有足够的有关客户规范的信息,让我们……”
这是的例子。
A. 维护项目经理的权力
B. 问题解决
C. 妥协
D. 撤退
27. A new project manager has just been assigned a project that is in progress and is two
weeks behind the scheduled time. Your team members are
about to be distributed to
another project based on original time estimates provided by the functional manager. What is the FIRST step the manager should take?
A. S he should first revise the Gantt chart with new timelines.
B. S he should initially contact the senior management and begin with a new team.
C. S he should first show sympathy with the current team and delay decision making for
another week.
D. S he should check the project plan for contingencies concerning resources and talk to
the functional manager.
27. 一个新项目经理刚刚被分配的一个项目,这个项目正在进行中,现在落后进度计划两周。
根
据职能经理提供的原始估算时间,你的团队成员将要被分配到其他项目中工作。
项目经理应采取的一个步骤是什么?
A. 她应该首先用新的时间表修改甘特图
B. 她应该首先与高级管理层联系并与新的团队一起开始工作
C. 她应该首先对现在有团队表示同情,然后推迟一周再决策
D. 她应该检查项目计划中关于资源的应急措施并与该职能经理谈话
28. You are in the execution phase of a major project with an estimated cost of US$22,000,000.
Two team members are having a disagreement over the potential sellers of a project
component, and the project manager has offered to help. The project manager suggests a compromise, and the team members want to solve the problem. Who should decide on the BEST course of action?
A. M anagement
B. T eam members
C. P roject manager
D. Customer
28. 你正处在一个预计耗资2200万美元的重要项目的执行阶段。
两个团队成员对一个项目组件
的潜在卖方发生分歧,项目经理主动提出帮助,并建议双方妥协,这两个团队成员要解决这个问题,最佳的措施是由谁来做决定?
A. 管理层
B. 团队成员
C. 项目经理
D. 客户
29. The three types of power available to the project manager based solely on his or her
position in the organization include:
A. Formal, reward and penalty
B. Reward, referent and formal
C. Expert, referent and formal
D. Reward, expert and referent
29. 在组织中只是基于项目经理的职务而有效的3种权力包括:
A. 正式权力、奖励权力和惩罚权力
B. 奖励权力、参照权力和正式权力
C. 专家权力、参照权力和正式权力
D. 奖励权力、专家权力和参照权力
30. Which of the following links the project roles and responsibilities to the project scope
definition?
A. Organizational Breakdown Structure
B. Responsibility Assignment Matrix
C. Roles Assignment Chart
D. Project Scope and Roles Matrix
30. 下列哪一项将项目的角色和责任与项目的范围定义联系在一起?
A. 组织分解结构
B. 责任分配矩阵
C. 角色分配图表
D. 项目范围和角色矩阵
31. To improve leadership ability, a project manager should First:
A. Improve technical knowledge to enhance problem solving capabilities
B. Assess personal strengths and weakness
C. Solicit feedback from project team members
D. Attend a training seminar related to project management
31. 要提高领导能力,项目经理首先应该:
A. 提高技术知识,以加强解决问题的能力
B. 评估自身的强项和弱项
C. 征询项目成员的反馈意见
D. 参加与项目管理有关的培训研讨会
32. A project manager is finalizing the resources for the project team. All the following will help
the project manager complete this task EXCEPT?
A. Staffing pool description
B. Work breakdown structure
C. Staffing management plan
D. Reward and recognition systems
32.一个项目经理正在为项目团队最终确定资源。
下列除以外都将帮助项目经理完成这
项任务。
A. 人员库描述
B. 工作分解结构
C. 人员配备管理计划
D. 奖励和认可系统
33. The highest point of Maslow’s hierarchy of needs is called:
A. Physiological satisfaction.
B. Attainment of survival.
C. Need for association.
D. Esteem.
33.马斯洛需求层次理论的最高级需求被称作:
A. 生理满意度
B. 素养生存
C. 交往需求
D. 尊重
34. T he sponsor’s role on a project is BEST described as:
A. Helping to plan activities.
B. Helping to prevent unnecessary changes to project objectives.
C. Identifying unnecessary project constraints.
D. Helping to put the project management plan together.
34. 发起人在项目中的角色最适合被形容为:
A. 给计划活动提供帮助
B. 为项目目标预防不必要的变更提供帮助
C. 识别不必要的项目限制
D. 帮助把项目管理计划放在一起
35. Which of the following conflict resolution techniques will generate the MOST lasting
solution?
A. Forcing
B. Smoothing
C. Compromise
D. Problem solving
35. 下列哪一个冲突解决技术会产生最持久的解决方法?
A. 强制
B. 缓解
C. 妥协
D. 解决问题
36. What conflict resolution technique is a project manager using when he says, “I cannot
deal with this issue now!”
A. Problem solving
B. Forcing
C. Withdrawal
D. Compromising
36.当一位项目经理说:“我现在无法处理这个问题!”时,他使用了哪一种冲突解决方法?
A. 解决问题
B. 强制
C. 回避
D. 妥协
37. You have just been assigned as project manager for a large telecommunications project.
This one-year project is about halfway done. The project team consists of 5 sellers and 20 of your company’s employees. You want to understand who is responsible for doing what on the project. Where would you find such information?
A. Responsibility assignment matrix
B. Resource histogram
C. Bar chart
D. Project organization chart
37.你刚刚被任命为一个大型通信工程项目的项目经理。
这个需要
一年时间来完成的项目已经完
成了一半。
该项目团队有五名卖方和20名来自你们公司的员工。
你想要知道他们在项目中
分别是负责什么任务的。
你可以在哪里找到相关信息?
A. 责任分配矩阵
B. 资源直方图
C. 横道图
D. 项目组织机构图
38. A project manager must publish a project schedule. Activities, start/end times, and
resources are identified. What should the project manager do NEXT?
A. Distribute the project schedule according to the communications management plan.
B. Confirm the availability of the resources.
C. Refine the project management plan to reflect more accurate costing information.
D. Publish a bar chart illustrating the timeline.
38. 项目经理必须发布项目进度计划。
活动开始/结束时间和所需要的资源已经被识别出来,项
目经理下一步应该做什么?
A. 根据沟通计划分发项目进度计划
B. 确定资源的可用性
C. 细化项目计划,使其反映更精确的成本信息
D. 发布说明时间表的甘特图
39. A team member is not performing well on the project because she is inexperienced in
system development work. There is no one else available who is better qualified to do the work. What is the BEST solution for the project manager?
A. Consult with the functional manager to determine project completion incentives for
the team member.
B. Obtain a new resource more skilled in development work.
C. Arrange for the team member to get training.
D. Allocate some of the project schedule reserve.
39. 一位团队成员在项目中表现的不好,因为她在系统开发工作中没有经验。
但也没有其他更合
适的人来做这项工作。
该项目经理的最佳解决办法是?
A. 跟职能经理商量是否给团队成员制定项目完成奖励
B. 在开发工作中获取更有技术的新资源
C. 安排团队成员接受培训
D. 分配储备中的项目进度
40. What theory proposes that employees’ efforts will lead to effective performance and the
employees will be rewarded for accomplishments?
A. Conditional reinforcement
B. Malsow’s hierarchy
C. McGregor’s
D. Expectancy
40. 什么理论认为,员工的努力可以带来有效的绩效,并且员工因为他们的努力可以得到奖励?
A. 条件强化
B. 马斯洛层次理论
C. 麦格雷戈的理论
D. 期望理论
41. Conflict resolution techniques that may be used on a project include collaborating,
smoothing, forcing, and:
A. Withdrawing.
B. Directing.
C. Organizing.
D. Controlling.
41. 在项目中可以用于解决冲突的方法包括合作、缓解、强迫以及:
A. 回避
B. 指导
C. 组织
D. 控制
42. The project CPI is 1.02, the benefit cost ratio is 1.7, and the latest round of performance
reviews identified few needed adjustments. The project team was co-located into a new building when the project started. Everyone commented on how excited they were to have all new facilities. The sponsor is providing adequate support for the project, and few unidentified risks have occurred. In an attempt to improve performance, the project manager spends part of the project budget on new chairs for the team members and adds the term “senior” to each team member’s job title.
Which of the following is the MOST correct thing that can be said of this project or the project manager?
A. The project manager has misunderstood Herzb erg’s theory.
B. The project is slowly spending more money than it should. The project manager
should begin to watch cost more carefully.
C. The performance review should be handled better to find more adjustments.
D. The project manager should use good judgment to determine which variances are
important.
42. 项目的CPI是1.02,成本收益率1.7,最新一轮的绩效测量显示需要一些必要的调整。
当项
目开始的时候,项目团队搬进了一栋新大楼进行合作。
所有人都在谈论他们对这些新设施感
到很兴奋。
发起人给项目提供了足够的支持,很少会发生不能识别的风险。
为了提高绩效,
项目经理用了一部分预算给团队成员添置了一些新椅子,并且给每个团队成员的头衔上加了
“高级”两个字。
下列哪一项是对该项目或该项目经理的最佳形容?
A. 项目经理误解了赫茨伯格理论
B. 该项目正以很慢的速度花费了超出预期的费用。
项目经理应该开始更仔细的关注成本
C. 应该更好的利用绩效审核来寻找更多的调整
D. 该项目经理应该更好的判断哪些变动是重要的
43. A large project is underway when one of the team members reviews the project status
report. He sees that the project is currently running late. As he looks at the report further, he notices that the delay will cause one of his activities to be scheduled during a time he will be out of the country and cannot work on the activity. This is of great concern because
he is very committed to the project being successful and he does not want to be the cause of the project being further delayed. What is the BEST THING for him to do?
A. Contact the project manager immediately to provide the project manager with his
schedule.
B. Include the information in his next report.
C. Request that the issue be added to the project issue log.
D. Recommend preventive action.
43. 当其中一名团队成员审核项目状态报告时,这个大型的项目正在进行中。
他发现这个项目现
在进度已经慢了。
当他继续看这份报告时,他发现如果延迟项目的话,会导致其中一个活动
被安排在他不在国内的时间段内,并且他也就不能在这个活动上工作。
这个问题非常值得关
注,因为已经承诺了这个项目会成功,而且他不想成为这个项目被推迟的原因。
此时他的最
佳做法是:
A. 马上和项目经理联系,让他提供进度
B. 在他的下一份报告中写明此信息
C. 要求将这个问题添加到项目问题日志上
D. 推荐预防措施。